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AdvancedPM includes medical scheduling, billing, reporting and an entire suite of productivity-enhancement tools to help streamline the business side of your practice. Our practice management solution creates a positive experience for your front desk while increasing cash flow. Each click, feature and flow is designed for peak staff efficiency, cost management and patient satisfaction. Healthier practice = healthier patients.
Provider
AdvancedMD
Located In
United States
Foundation
1993
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS
Training
Webinars, In Person, Live Online, Videos, Documentation
Support
Email/Help Desk, FAQs/Forum, Chat, Knowledge Base, Phone Support
Physicians, physician executives, clinical managers, practice managers, office managers, office administrators, healthcare executives, nurse practitioners, physician assistants
Content Source: AdvancedPM
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Users find AdvancedPM's billing management features beneficial, particularly the clear invoices and the ease of doing their own billing. They appreciate the charge entry and editing features, which enhance their billing processes and provide confidence even for those with limited billing education. The ability to manage their own billing without outsourcing is a significant advantage for many users.
Users like the appointment confirmation checklist and the accessibility of the ADP app for managing their schedules on the go in AdvancedPM. They also appreciate the appointment scheduler, which helps them keep track of their appointments efficiently. However, they find the 'hold' feature impractical for busy practices, are frustrated by the inability to schedule patients through the app, and dislike the inconsistency in doctor assignments during appointment searches.
Pros
I find the software to be comprehensive and generally easy to use. I like the favorites capability for frequently used reports.
User friendly, customer service is always available for help. I have had very good results with all areas of Advanced MD that I use.
I like AdvancedPM because it's logical, it's effective, and great value for the money. It has allowed us to be pro-active in processing patients' claims and working with insurance carriers.
It's an intuitive system that makes sense. The videos and help files are great but the dedicated support staff is very helpful.
Cons
That is very burdensome and the foundational flaw in the program.
New updates decreased office flow causing delays and frustration.
I am still having trouble pulling accurate AR reports due to the money being switched to Patient.
Ask as many questions about scenarios you think can go wrong, and if they can't explain immediately, they will escalate to a supervisor who knows.
"Management of advanced projects"
Overall: Very good in the course schedule.
Pros: I love the facility for training, virtual training, the personalized and ease to adapt to any area of work.
Cons: To maintain your classes and virtual training requires an excellent internet connection, if not, it would be a limitation.
"I have been very happy with this product and support services for this product! "
Overall: Ease of claim billing, scheduler, and faster payment and more consistent payment and entering of payment
Pros: Billing and ERA's Very easy! I love the tech support. The fact that someone is there, speaks English and understands the problem and is able to resolve the problem by talking it through with you. I never feel rushed or feel like the problem wasn't important. Training and support at the beginning was amazing. I really enjoyed my support at the beginning of this transition. This product allows the office to flow more easily. We continue to learn daily new items the product offers. It has made out claims processing more efficient . I get quicker and more steady payment. I like being able to see what each user has doen throughout the day/entering billing, new patients/AR, etc.
Cons: I wish the ERA screen would be larger so much to read and it is on a small screen. I wish there was a way to stop switching the responsibility from the insurance to the patient (bucket) when a claim is denied. I am still having trouble pulling accurate AR reports due to the money being switched to Patient. Also if the dates could be in sequence on the invoices that would really help. I do have to bring up that I am most disappointed with the contract and price. I have spoken several times with by sales rep. & client support about this and still to this date the problem and contract rate that we set together is not being honored. It is disappointing for a small business like myself because what I have budgeted for the year for the software I have already paid out + in less than half a year. Also I keep getting billed for paper claims and no one here is sending paper claims, I have asked them to stop and show me how to stop this as I do not wasn't any sent by paper and def. do not want to pay for them either. The company and program are definitely better than I expected over 5 stars but the invoicing is what is concerning and may be the ultimate deal breaker of whether I continue with Advanced MD in the future.
"Sharp layout but lacks custom template design feature offered by other softwares."
Pros: The new layout looks more modern however the old layout provided clearer understanding of patient load for day and allowed for better clinic timing assessment.
Cons: The software does not have a template designing feature - all appointments must be entered as "holds" or manual appointment entry. This may make sense for less busy practices, but with three different doctors in our clinic as well as a changing schedule of clinic & surgery, it's not practical to use the "hold" feature that's offered. Instead we're forced to use the recurring appointment feature for templated appointment types using "dummy" patients, which is still time consuming but much easier than using the hold feature.
"Very efficient"
Pros: I like (1)how the task of entering claims is highly efficient (2) The claim center feature of scrubbing claims before they are sent out (3) the ease of navigating between each window, how reports are easily accessible and can be printed in any format. The collections is very useful for keeping track of overdue balances all in one window. Also insurance eligibilty feature is a life saver for every day use accessing and verifying patient's insurance.
Cons: However I wish more than 3 patients charts could be opened at one time. Also wish the window size could be dragged to make it bigger specially the financial history window so we don't have to use scroll feature to scroll to right hand side of window to see which carrier payment line refers to. Not a lot of cons to be honest. Over the years, we have seen enhancement features which did make a difference. For example recent zooming feature nice.
"I've been using AdvancedMD for over 5yrs now and they are always trying to learn and advance. "
Overall: We had an old DOS program. So this is way better!
Pros: Easy to use and constant support when you need it. We use it everyday and are pleased how easy most things are. When we go to EHR I would not consider any other brand of software. They changed the annoying initial "hold" music after I requested they do so.
Cons: Occasional glitches in the system (chrome vs internet explorer) Sometimes long wait on hold to get a tech and if you leave a message, the call back is not timely. Relay Health has had some issues. The "hold" music was never changed when a tech puts you on hold to go ask a question though.....
