# AdvancedPM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AdvancedPM the right Electronic Medical Records solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90209/AdvancedPM/reviews --- AdvancedPM 4.3 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Reviews of AdvancedPM Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews AC Alexandra C Medical Billing ManagerInsurance, 501 - 1,000 employeesUsed the software for: 1-2 years. “This software is very customizable and their help files are very easy to use and access.“ April 12, 2022 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lic. Francia Sanoja @. Nutricionista Medical Practice Used the software for: I used a free trial ### "Management of advanced projects" March 7, 2019 5.0 Very good in the course schedule. Pros I love the facility for training, virtual training, the personalized and ease to adapt to any area of ​​work. Cons To maintain your classes and virtual training requires an excellent internet connection, if not, it would be a limitation. Review Source BD Becky D. Owner/Speech Therapist Medical Practice Used the software for: Less than 6 months ### "I have been very happy with this product and support services for this product! " June 1, 2017 4.0 Ease of claim billing, scheduler, and faster payment and more consistent payment and entering of payment Pros Billing and ERA's Very easy! I love the tech support. The fact that someone is there, speaks English and understands the problem and is able to resolve the problem by talking it through with you. I never feel rushed or feel like the problem wasn't important. Training and support at the beginning was amazing. I really enjoyed my support at the beginning of this transition. This product allows the office to flow more easily. We continue to learn daily new items the product offers. It has made out claims processing more efficient . I get quicker and more steady payment. I like being able to see what each user has doen throughout the day/entering billing, new patients/AR, etc. Cons I wish the ERA screen would be larger so much to read and it is on a small screen. I wish there was a way to stop switching the responsibility from the insurance to the patient (bucket) when a claim is denied. I am still having trouble pulling accurate AR reports due to the money being switched to Patient. Also if the dates could be in sequence on the invoices that would really help. I do have to bring up that I am most disappointed with the contract and price. I have spoken several times with by sales rep. & client support about this and still to this date the problem and contract rate that we set together is not being honored. It is disappointing for a small business like myself because what I have budgeted for the year for the software I have already paid out + in less than half a year. Also I keep getting billed for paper claims and no one here is sending paper claims, I have asked them to stop and show me how to stop this as I do not wasn't any sent by paper and def. do not want to pay for them either. The company and program are definitely better than I expected over 5 stars but the invoicing is what is concerning and may be the ultimate deal breaker of whether I continue with Advanced MD in the future. Review Source TW Timothy W. Licensed Clinical Social Worker Health, Wellness and Fitness Used the software for: 2+ years ### "OK, but needs improvement! " March 20, 2020 3.0 The program does the job in terms of keeping health record for your clients. But I believe it to be a flawed program. If they could find a way to make the desktop version as intuitive, sleek and fast as the phone application, this would be a stellar program! But because the two versions are not on par with each other and give it a mediocre rating. Pros I love the phone or hype adaptation for this software! It's actually better than the desktop version of the software. It functions faster, the user interface is much easier to use and very intuitive. Cons I do not like that you have to walk into two separate systems for scheduling and electronic help to record. That is very burdensome and the foundational flaw in the program. Also, the desktop version is not as intuitive as the phone application. I also find it annoying that you have to scroll through little boxes when you write patient notes. If you print the patient notes, the printing is atrocious as well. Review Source Bob N. Administrator Used the software for: 2+ years ### "The system works well but is substantially more expensive than our previous system" August 18, 2017 5.0 The software is like all the others on the market but is actually a little less user friendly when changes are necessary to the template. easy to use in scheduling and billing and demographic entry Pros Quality is good. We have not had major issues with downtime. Sometimes it is hard to get support to quickly address a situation when it arises (don't give me a number and a promise to call back, give me someone to walk me through fixing something when I call) Cons Every time changes are made to the system (adding another provider's schedule), the monthly charge is substantial and frankly is too high. There should be a one-time fee to add another provider to the system because frankly the cost on your end is not that much to add an additional schedule to my system. Also in the ease of use critique above, when I need to change the hours a provider is working in a given day, it is not easy and your cust svc staff/programmers seem put out sometimes when changes are requested. Review Source NK Neera K. Office Administrator Used the software for: 2+ years ### "Very efficient" May 11, 2018 5.0 Pros I like (1)how the task of entering claims is highly efficient (2) The claim center feature of scrubbing claims before they are sent out (3) the ease of navigating between each window, how reports are easily accessible and can be printed in any format. The collections is very useful for keeping track of overdue balances all in one window. Also insurance eligibilty feature is a life saver for every day use accessing and verifying patient's insurance. Cons However I wish more than 3 patients charts could be opened at one time. Also wish the window size could be dragged to make it bigger specially the financial history window so we don't have to use scroll feature to scroll to right hand side of window to see which carrier payment line refers to. Not a lot of cons to be honest. Over the years, we have seen enhancement features which did make a difference. For example recent zooming feature nice. Review Source WENDY L. DIRECTOR OF BILLING Used the software for: 2+ years ### "Good product overall" May 8, 2018 5.0 We went from using a hard drive and doing back ups to the cloud which has been really nice as we can use the product from anywhere. Pros Ease of use, most anybody can jump on and use it with little training. I like the chat function as they can usually answer my questions immediately without having to open a case. Cons How long it takes for some cases to be resolved. I also really don't like the new "nest" product for reviews, etc. The old process was much easier. Review Source JW Jeanette W. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent software for insurance billing" March 6, 2019 5.0 Pros A simple to use software for billing insurance claims. We use Practice Fusion and this is one of the few billing softwares that will "talk" to our EMR. The system is simple to set up and the company can have you up and running (using their clearinghouse) within about 4 weeks. Customer support is good. They respond quickly. Functionality saves time with ERA's and automatic posting. We have a single provider and this works great. Cons Can be difficult/time consuming to add another provider. You need to plan well ahead if you are going to do this. Review Source VR Verified Reviewer Director of Business Operations Medical Practice Used the software for: 2+ years ### "Sales was great. Training and support needs work" May 11, 2018 5.0 Pros I like that AMD has a lot of features to help streamline work flow. I like the integrated fax and email capabilities. Intuitive and basic features are fairly easy to use Cons Training and support need work. There are so many features that you need adequate training and support in oder to take full advantage of everything it has to offer and I find that to be lacking. Review Source VR Verified Reviewer New Business Verification & Independent Field Agent Used the software for: Less than 6 months ### "AdvancedMD is a great Practice Management software program. " December 5, 2017 4.0 Ease of accessing patient demographics. Verifying insurance eligibility upon entering new patients, scheduling, canceling, and rescheduling appointments were made so easy to allow more time for other tasks. Pros Ease of use. Great Customer Support. I am currently seeking my degree in Healthcare Management. The assignments learning practice management software had online simulations. None of the demos or simulation exercises were as user-friendly as Advanced MD Cons Training information to customize templates would be useful. A task calendar, to display in one of the corners would be beneficial. Review Source RC Rebekah C. Practice Manager Used the software for: 6-12 months ### "I love this software. It's incredibly customizeable and comprehensive." December 14, 2017 5.0 This software enabled us to bring billing in-house. We have control over the entire revenue cycle now, from coding through posting payments. This software improves our ability to service our clients effectively and handle problems when they arise. Pros My favorite things about this software is how it tracks claims all the way through the revenue cycle. I also love how customizeable it is, allowing me to set it up for the needs of our specific practice. Cons It's not terribly intuitive. It's so comprehensive that it can be overwhelming and takes a while to get used to. Review Source LB Linh B. Billing Coding specialist. Hospital & Health Care Used the software for: 2+ years ### "I have good experience with AdvancedMD. " March 9, 2018 4.0 N/A Pros What I do like most about this software is easy to use with the video training and friendly customers service that makes it easier to navigate around. Cons What I really dislike about this software is windows, they are very small with big screen that we have now a day this feature need to be improve soon. Review Source CC Consuelo C. Billing Department Health, Wellness and Fitness Used the software for: 2+ years ### "Overall, the software works great when it works. There are glitches that slow down the flow of pts" August 15, 2017 4.0 Pros Ability to view a physician's entire weekly schedule at once and detailed information displayed on carrier A/R reports. Cons Unresolved glitches, not able to pull up more than three patients, and users do not have the ability to run customized reports with personalized field options. Review Source PZ Penny Z. Business Manager/Co-Owner Medical Practice Used the software for: 2+ years ### "AdvancedPM is awesome! " June 1, 2017 5.0 Reliability with processing patients' claims. Working effectively with insurance carriers is very helpful. Pros I like AdvancedPM because it's logical, it's effective, and great value for the money. It has allowed us to be pro-active in processing patients' claims and working with insurance carriers. Review Source CT Cindy T. Office manager Used the software for: 2+ years ### "Some support people are much more knowledgeable than others but overall everyone is helpful. " January 12, 2018 4.0 Pros It does what I need to be done. Usually can easily get problems solved. Able to get insurance information which is nice. Cons Not especially user friendly. Wait can be long when needing help. Little things could be done to make it easier to use. Review Source MJ Murugesh J. Director - RCM Services Hospital & Health Care Used the software for: 2+ years ### "One of the best Practice Management Software" March 24, 2017 5.0 We have been using AdvancedMD since 2008 for our RCM Clients. I have personally recommended AdvancedMD to many practices. If anyone needs help in AdvancedMD, we can definitely help. Pros User Friendly and easy to navigate Review Source LL Lisa L. Insurance Dept Used the software for: 1-2 years ### "Overall experience with AMD has been great. " November 10, 2017 4.0 Pros I like the ease of the patient billing process as well as collections functions. The charge entry and editing features are extremely helpful as well. Cons I would have to say that the update to the scheduling process has been my least favorite update. Luckily there is a work around for that with the Legacy function. Review Source BD BARBARA D. FRONT OFFICE/ BILLING SPECIALIST Used the software for: 6-12 months ### "THIS IS A GOOD "BASIC" SYSTEM, NO FRILLS" December 5, 2017 3.0 Pros CUSTOMER SUPPORT IS HELPFUL, PLEASANT AND EFFICIENT I LIKE THE "HELP" FEATURE WITH ALL DIFFERENT LISTINGS AND EXAMPLES Cons I DISLIKE THAT FACT THAT IT WILL ONLY FUNCTION PROPERLY ON INTERNET EXPLORER, THIS MAKES IT MUCH MORE SUSCEPTIBLE TO "DOWN TIME" AND SCREEN "FREEZING" I EXIT THE SYSTEM ON AVERAGE AT LEAST TWICE A DAY JUST TO BRING IT BACK TO WORKING ORDER I DON'T THINK THESE ISSUES WOULD OCCUR WITH CHROME Review Source TC Tammy C. Billing administrator Used the software for: 1-2 years ### "have enjoyed learning and using this software" May 25, 2017 5.0 Pros easeability . claims are easier to send lately. customer service has improved as well as tech support Cons speed and reports ( not what I expected ) the reports are not as easily obtainable as I had thought Review Source KAP Keri Ann P. Medical Biller Medical Practice Used the software for: Less than 6 months ### "Not the best but not the worst" May 9, 2018 4.0 Pros It's ease of use is a strong point for me. It is very user friendly for the most part. You can pretty much find what you are looking for without having to call technical support. Cons In my opinion, not stating this is a fact, just opinion, there technical support doesn't seem to know their software. The software seems to be easy to use however if you do run into a snag, I usually have to explain to whomever I talking to how to use it. That's probably more of a training issue however so I am probably not answering this question correctly. I also do not like that they just change something without letting anyone know. Review Source SN Sarah N. Billing Supervisor Medical Practice Used the software for: Less than 6 months ### "I like the key accounts line. Its great to have a live person help me." August 15, 2017 4.0 Pros The reporting. There just about any imaginable report needed. I also am happy withthe key accounts line. Having a live person to help me in the moment is very valuable to me, rather than logging a ticket. Cons The advanced insight reporting.Its not intuitive to use for custom reports. Aldo the auditing trail. I wish there was a feature that allowed me to see the activity on each account, but it may be Im not aware of it yet. Review Source JP Jan P. Social worker/therapist Used the software for: ### "May be good for very large organizations. " October 4, 2014 2.0 I switched to this product through a billing company. I am a social worker in private practice with one employee clinician as well. I did like that I could immediately print out a receipt for the client when they asked. I also thought the invoices to patients were clear, understandable and professional. However, the overall ease of using the product was not there. It is a huge system and way too big for what I needed as a small therapy practice. It was difficult to find simple reports and every time I thought I was getting up to date information about outstanding claims etc, it seems that there was a different report to run. I would not recommend this for a small business. Review Source NS Natalie S. Business Manager Medical Practice Used the software for: Less than 6 months ### "Fantastic customer support. Easy to use. We're seeing very quick turn around in our reimbursements." July 21, 2017 5.0 Pros Thorough training. Easy to learn and use. Insurance reimbursement turnaround has been very quick. Great customer service. Cons If a patient demographic or insurance update is made in our EMR (Practice Fusion) the updates are not transmitted over to AdvancedMD. Only our original entries transfer. Review Source AL Amy L. Medical Practice Used the software for: ### "So good I could be out of work!" June 3, 2014 5.0 Pros Customer Support is very helpful with no waiting. All stages of implementation have been very easy to transition. I could be out of work soon because of all the wonderful automation/features ADP has. Cons The training regimen needs to be discussed more in depth. Some choices we made during implementation have cost me more time/errors than they should have. This would have been avoided if we had discussed the cause and effect of all decisions. Review Source AW Alli W. Medical Practice Used the software for: ### "Very difficult to learn and implement." December 12, 2014 2.5 Pros We like the ERA posting aspect for our office. Cons We do not like the reading of the history screen. We would prefer the charge to not be per line. We did not find the training very easy or simple. Review Source SV Shuchi V. Used the software for: ### "pearl in the ocean" January 26, 2017 5.0 There are so many EMRs out there but this one helps navigate easily that is why it is a pearl in the ocean of EMRs. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.