--- title: "MidexPRO Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MidexPRO the right Medical Practice Management solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/9040/MidexPro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- MidexPRO 4.9 (112) [View alternatives](https://www.capterra.com/p/9040/MidexPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of MidexPRO Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews BH Bridget H Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “As a private medical practice manager to a number of individual medical/surgical consultants based in different locations the easy system access helps the smooth up to date running of clinics.“ September 13, 2025 TG Tabitha G ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Diary configuration is less suited for when clinic hours may vary or have a bi-weekly schedule that includes some hours that are the same each week, with some hours that alternate bi-weekly.“ June 24, 2026 DS David S Consultant ENT surgeonMedical Practice, Self-employedUsed the software for: More than 2 years. “It has been reliable and intuitive to use and has developed incrementally as things have changed in private medicine.“ May 12, 2026 JC Jane C Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Can't duplicate a GP etc from another so you have to fill in a complete new dataset each time - really annoying. “ December 9, 2024 DS David S Consultant dermatologistMedical Practice, Self-employedUsed the software for: More than 2 years. “The report section is also invaluable, not least when generating reports for HMRC.“ November 17, 2025 DS David S Consultant ENT surgeonMedical Practice, Self-employedUsed the software for: More than 2 years. “On other words, my secretary cannot use it at the same time as I use it.“ May 12, 2026 PE Peter E Consultant in Pain MedicineHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “It was highly versatile and proved very adaptable to all the varying needs of the medical profession.“ April 28, 2026 JC Jane C Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “It was a bit aggravating during the changeover that some things about the way the system works were not made clearer, as I fully utilise the system and personalise it. “ December 9, 2024 ## Showing most helpful reviews Showing 1-25 of 112 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Manager Used the software for: Less than 1 year ### "Great platform, simple and easy." June 25, 2026 5.0 Pros Easy migration and good communication throughout. Simple to use and easy to learn. Value for money, especially in comparison to other platforms. Cons Diary configuration is less suited for when clinic hours may vary or have a bi-weekly schedule that includes some hours that are the same each week, with some hours that alternate bi-weekly. Review Source R Reviewer Consultant ENT surgeon Used the software for: 3-5 years ### "Excellent system " May 19, 2026 4.0 Excellent system. Would thoroughly recommend it. I have used it for 30 years to run my private ENT practice. Pros Have used for nearly 30 years for my private practice, as a sole practitioner. It has been reliable and intuitive to use and has developed incrementally as things have changed in private medicine. Cons It is a bit expensive for a sole user. Access to the system is limited to one user at a time unless additional licences are purchased at extra cost. On other words, my secretary cannot use it at the same time as I use it. Review Source R Reviewer Consultant in Pain Medicine Used the software for: 1-3 years ### "MidexPro, The Optimum in a Private Medical Practice Support System" May 5, 2026 5.0 Having previously explored earlier accountants packages which were always focussed on commercial needs and very restrictive in their application, MidexPro in contrast proved highly flexible and it was easy to define templates which suited one's personal needs and in build detailing particularly relevant to the medical profession. The report generation, practice expenditure keeping, VAT provision and quarterly report preparation were easy to produce and collate as were any type of monthly or annual return or report that might be needed for example to track cash flow, outstanding and delinquent accounts. Pros I have used this software from its inception when it was still an accounting package. It was highly versatile and proved very adaptable to all the varying needs of the medical profession. It has now matured into a fully functioning integrated support package for all aspects of private medical practice offering a wealth of services not only accounting but patient care, records maintenance, pharmacy, scheduling, diary and recall facilities as well as supplementary linked services Cons Nothing it has always proved extremely easy to use and with the current cloud based services software protection and updating is not an issue. Review Source R Reviewer Consultant dermatologist Used the software for: 3-5 years ### "Overall View" November 26, 2025 5.0 35 years of uninterrupted successful practice, mostly due to Midex in the background. The ability to generate clinic letters and at the same time produce invoices is very helpful. The report section is also invaluable, not least when generating reports for HMRC. Pros Great back room support - the best. Nothing too much trouble and problems and efficiently solved. Very good value for money, especially when tax allowance is consjdered Cons Nothing. There is no significant problem and there is a constant development of new features. Not all the features will be used by all, but they are there if you wish. Review Source R Reviewer Medical Secretary Manager Used the software for: 1-3 years ### "Excellent and an efficient service" January 2, 2025 5.0 I have found MidexPRO to be extremely easy to use, makes my working day more efficient. Consultants are happier as they can access their database wherever they are (working in the NHS, abroad etc). The staff are very helpful and friendly, and will respond to any query in a timely fashion. Pros It is quick, efficient and easy to use. The staff are friendly, very helpful and knowledgeable Cons There is nothing not to like. I wish I had found MidexPRO sooner! Review Source R Reviewer Practice Manager Used the software for: Less than 1 year ### "Easy to use" December 19, 2024 5.0 It's been great. It was a bit aggravating during the changeover that some things about the way the system works were not made clearer, as I fully utilise the system and personalise it. Meant that I had to redo a lot of things but now it's up and running it's not a problem. Pros Very easy to use and has lots of easy to use features once you get up and running. Love the bulk payments section. Cons When typing, if caps lock on, it doesn't switch round as in word to make initial cap with lower case following. Can't duplicate a GP etc from another so you have to fill in a complete new dataset each time - really annoying. No self completing drop downs for addresses etc Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "Helpful approach to issues, much more computer literate than me, but did not make me feel foolish" December 7, 2023 3.0 Pros Easy to use and there are many options Cons I feel sometimes a short cut could be available. Review Source R Reviewer Medical secretary Used the software for: Less than 1 year ### "Midexpro for med secs" January 6, 2025 5.0 Very positive. The support is generally immediate which is so valuable. Pros Speed and ease of use. Accessibility and support. Cons The encryption. This is a niche concern probably only relating to letters sent to GPs - they don't like it. A lot of surgeries are advised not to click on a link. Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "Midex Pro - great system!" December 12, 2023 5.0 The support team are always available and willing to help, when support is required. Pros We have used Midex Pro for several years and have always found it very user friendly. Cons Not being able to send multiple invoices within the one email (multiple patients and invoices) Review Source R Reviewer Practice Manager Used the software for: Less than 1 year ### "Midex Pro review" August 2, 2024 4.0 Excellent service, someone is always on the telephone when you need help, they are helpful and everything I have needed has always been sorted out for me. Pros The system is easy to use to find patients and add documents etc. We had a new member of staff start last week and she has said how easy it is to use. Cons The diary is difficult due to us having so many diaries and this means that double bookings can happen if lots of people try to book. I think it needs a little looking at to make it smoother for people who see patients in various locations. We have up to 4 hospitals with theatre bookings and clinic bookings. No 2 weeks are ever the same so this does make it a little complicated. Hopefully this can be looked at and made simpler somehow Review Source R Reviewer Clinic Manager Used the software for: 1-3 years ### "Easy and Efficient" March 27, 2024 5.0 I don't think I have enough words to describe my overall experience. The team have been amazing, \[sensitive content hidden\] in particular. He helped me set up the account and was very patient with me throughout the process. I admit I wasn't the easiest to communicate with but \[sensitive content hidden\] followed through! Thank you soo much for all your help \[sensitive content hidden\] :D Pros Well.. MidexPro is very straight forward and easy to use! Once you figure out how to use the system, I promise you, you will stick to it. The part that sold it for me is the team behind MidexPro. They are professional, easy to communicate and contact, efficient, friendly and so much more! Cons The log in time out :( its a great security to have in place but for me personally, I wish there was an option to remove the automatic log out system. Review Source R Reviewer Senior Administrator Used the software for: 1-3 years ### "Southampton Anaesthetic Service LLP Review" October 11, 2023 5.0 We had many problems initially setting up MiDex as we are a fairly 'unique' business set up. MiDex worked very patiently with us whilst this was being set up and was a big learning curve for us and MiDex. Pros MiDex is a very easy system to use and is far better than our old system DGL. The layout is great and easy to follow and offers a great range of reports that can be adapted to our needs. The Support Desk answer queries quickly. Cons Debt chasing is not so clear on MiDex. I know we can run reports off for outstanding invoices, however, it would be great in there was a feature that highlights daily which invoices need to be chased. Once chased the invoice 'drops off' for a period of time and will appear back after eg 8 weeks if still outstanding. Review Source R Reviewer Consultant Dermatologist Used the software for: 3-5 years ### "Midexpro" November 26, 2021 5.0 Excellent overall experience and couldn’t run my dermatology practice efficiently without them. Highly recommend. Pros The layout and intuitive use is fantastic. It’s easy to use and the new midexTask feature helps organise patient administration such as checking results. We can take online payments easily. Having used more traditional systems in the past this is fantastic in comparison and they are constantly adding new helpful features and always answer the support telephone! Cons We had to have an additional account so myself and my secretary could access at the same time. Review Source R Reviewer Personal Assistant Used the software for: 1-3 years ### "Excellent Fast Customer Service" April 24, 2024 5.0 excellent overall experience...would highly recommend. Pros the staff are extremely helpful and knowledgeable - the system is modern, and fast to use...the staff are extremely responsive, and response times are excellent - they listen to their clients and implement change where possible. Cons would like to be able to have multiple consultants to be added to patients file. also would like that you can change the main screen in coloured fonts to make the screen pop for important information. ....happy to discuss. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "My Review" October 31, 2022 5.0 We are currently using this with one surgical practice of 3 consultants. I like the product a lot - in fact I recommended it to the lead consultant in the first place as I had heard good reviews about it and I knew the support from MXP would be very good. I will be recommending it to some of my other consultants in the future - but I really do think it would be an advantage for MXP to set up our templates themselves (even if we have to pay extra for this) because this I have found very stressful and time-consuming. This is my only criticism about the software - but for me, it's important. Pros Booking the patients and seeing what is happening with them is all absolutely great. However, the major bonus is the Phone and Remote Support from the MXP Team. That is superb - better than all of the other similar companies. Cons I think setting up the personalised templates is extremely difficult, time-consuming and stressful. I'd like it to have been done for me so that the product is "oven ready". I still would like it done for me. I'm too busy to faff! I believe that PPM do that - MXP should really think about doing that, too. Review Source R Reviewer Medical PA Used the software for: 3-5 years ### "Backbone of the practice administration " March 13, 2023 5.0 Could not be without Midex - I am lost if there is ever a hiccup in provision/services, which is extremely rare and very quickly rectified by the support team Pros I have used Midex for many years, recommended it to other consultants and secretaries, and have been able to run a practice that held up to 16 consultants at one point with several secretaries. The flexibility and adaptability of the Midexpro system is key Cons That I do not have enough time in my day free to explore the new services that they introduce to Midexpro - I am sure there is more functionality within Midex that I am yet to have time to utilise Review Source R Reviewer Consultant Surgeon Used the software for: Less than 1 year ### "Moving from a system I used for 20-years" May 17, 2023 5.0 Having used another system for 20-years that was failing me miserable I was apprehensive about moving. The team at MidexPRO were able to get me up and running very quickly and even when there were issues with the data supplied by my previous software company they were able to resolve them very quickly. The system is excellent and does almost everything I need from practice management software. So many useful things that make life easier, such as postcode lookup, print queueing (sounds minor, but really useful), secure emailing etc - really happy with the new system. Pros I love the fact I can access my records from any internet connected system I use through a simple browser without complicated and unecessary authentication. The system is secure, fast and responsive. The support team are excellent and were able to help with my multiple queries after moving from a system I have used for 20-years Cons I would like to able to customise the interfdace myself as there are obviously bits that are not relevant to my practice. This is aminor thing and the ability to add and remove fields on the interface would be the icing on the cake Review Source R Reviewer Director Used the software for: 3-5 years ### "MidexPro " March 10, 2023 5.0 MidexPro as a product has been a very good tool for our growing business. \[sensitive content hidden\] and his team have been very supportive of our requirements and made changes where possible. Pros MidexPro is an intuitive patient management system that is easy to use and easy to train others to use. The team at MidexPro are knowledgeable and flexible, taking into account the growing needs of our company and adapting the product where possible to better fit our needs. Cons It can sometimes be difficult to produce bespoke reports . Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "High recommend. " October 12, 2022 5.0 Great overall user experience, it does everything I want it to, and working for several different consultants I have looked at/trialled/uses several other systems on the market at the moment and Midex is in my opinion by far superior, both for ease and efficiency and support is excellent. Pros Midex is an excellent comprehensive, user-friendly system. Does absolutely everything you want it to, from billing, letters, recalls, diaries, reporting etc. Everything is quick and easy to use. When I changed to Midex several years ago it completely streamlined my working practices and made life so much simpler. Cons I haven't found anything that its lacking Review Source R Reviewer Medical Secretary Used the software for: Less than 1 year ### "Very user friendly and helpful" April 20, 2023 4.0 Pros Very easy to use, and learn to use. Self-explanatory, and can adapt certain features to match user requirements. Cons If there could be a way to personalise the screens- so that if there are aspects that are not used by a user- these can be hidden. Review Source R Reviewer Private Finance Administrator/ Medical Secretary Used the software for: 3-5 years ### "Excellent software for medical practice with very efficient support team!" July 6, 2021 5.0 Easy to use!.. MidexPro provides me with everything I need to carry out my work as quickly and efficiently as possible and offer a reliable and friendly support service to help with any queries. Pros MidexPro is the most user-friendly software I use. It is clear and easy to navigate. I'm impressed by the way the software is being regularly updated and user comments are acted on to keep it up-to -date and easy to use. It's good to see other services being offered in partnership with MidexPro, to provide easier invoicing/patient payments etc. and that they are continually looking for ways to improve their service to make our work easier! The level of service provided by the support team is consistantly excellent. Any queries are replied to very quickly and efficiently. The consultants I work with also find the software easy to use and reliable. I would definitely recommend MidexPro. Cons The software occasionally runs a bit slow, but this has definitely improved over the last year. Review Source R Reviewer Practice Manager Bath ENT Used the software for: 3-5 years ### "Using Midex Pro" March 9, 2023 5.0 Great team on the end of the phone. Always available, you don't have to hang on listening to music. The team know your set up and know your needs making it so easy to do things. If the system doesn't do what you want, you just say and they will see if it can be put in place. Huge benefit being able to speak to people immediately who can jump on and sort any issue or guide you do be able to make changes. Pros Can be accessed anywhere so consultants can view their clinics before they come to the hospital. Very easy to use Cons Sometimes it will slow up but a quick call to the team will normally resolve this. Review Source R Reviewer Consultant Used the software for: 1-3 years ### "Outstanding customer service and very easy to use" October 23, 2023 4.0 Really exceptional compared to my previous experience with practice manager. A few tweaks and its unbeatable Pros Ease of importing documents, tremendous customer service Cons The diary function is sometimes annoying- always flicks back to midnight and you have to scroll down...... Review Source R Reviewer Sales and Marketing Director Used the software for: Less than 1 year ### "Fantastic Service" July 30, 2024 5.0 As I have said above, it has been a pleasure dealing with the company and the product, very helpful. I would also like to understand more what can be utilised with the product for CRM/sales focus - call manager integration/sales management and pipeline management to name a few. Pros Service and support is paramount to the business and your support team have excelled in my queries/questions and support needed. They are always on hand, will do training sessions with me and explain things so simply. Very impressed and grateful. Cons Nothing so far, need to understand more so the capability of medical records management and whether all can be stored through midex - IE photos/surgeon notes/nurse notes and so on. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Super Easy Midex" September 5, 2024 5.0 Easy to use and emailing from Midex is super easy Pros Friendly staff always helpful with any problems i may have. Staying on top of accounts is easy. Cons Not being able to add on consultants - option at present a little long Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.