# MidexPRO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MidexPRO the right Medical Practice Management solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9040/MidexPro/reviews --- MidexPRO 4.9 (110) [View alternatives](https://www.capterra.com/p/9040/MidexPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MidexPRO Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews BH Bridget H Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “As a private medical practice manager to a number of individual medical/surgical consultants based in different locations the easy system access helps the smooth up to date running of clinics.“ September 13, 2025 JC Jane C Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Can't duplicate a GP etc from another so you have to fill in a complete new dataset each time - really annoying. “ December 9, 2024 DS David S Consultant dermatologistMedical Practice, Self-employedUsed the software for: More than 2 years. “The report section is also invaluable, not least when generating reports for HMRC.“ November 17, 2025 JC Jane C Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “It was a bit aggravating during the changeover that some things about the way the system works were not made clearer, as I fully utilise the system and personalise it. “ December 9, 2024 PE Peter E Consultant in Pain MedicineHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “It was highly versatile and proved very adaptable to all the varying needs of the medical profession.“ April 28, 2026 CS Cathy S Medical SecretaryMedical Practice, Self-employedUsed the software for: 1-2 years. “Sometimes the accounts are a little bit confusing when doing a account report for aged debtors.“ August 19, 2024 DS David S Consultant dermatologistMedical Practice, Self-employedUsed the software for: More than 2 years. “Very good value for money, especially when tax allowance is consjdered“ November 17, 2025 LP Laura P Medical SecretaryHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The only issue I have is with spell check in the emailing section but have found that you can check spellings but it is not an automatic feature, you need to click a button to check your spelling and from memory it is an American dictionary.“ January 25, 2024 ## Showing most helpful reviews Showing 1-25 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Gill S. Medical Secretary Medical Practice Used the software for: 2+ years ### "Thank you Midexpro staff" April 28, 2025 5.0 I have been very happy with Midexpro having used this for many years and having used other various software I find Midexpro is ideally suited for the requirements of a medical practice. Pros I find Midexpro very easy to use and is quite intuitive Cons Not sure I can answer this, there are probably some small things, but nothing too large as if there is I contact you and you usually sort it out. Review Source Response from Avebury Computing April 29, 2025 Dear Gill, thank you very much for your recent MidexPRO review. I'm delighted to read that you find the system intuitive and easy to use. Your comments regarding the Support Team being on hand to resolve any queries you have is great feedback and I'll be sure to pass them on. Once again thank you very much for taking the time to submit the review. Kind regards Lisa, Operations Manager NK Nikki K. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Midex Pro review" July 30, 2024 4.0 Excellent service, someone is always on the telephone when you need help, they are helpful and everything I have needed has always been sorted out for me. Pros The system is easy to use to find patients and add documents etc. We had a new member of staff start last week and she has said how easy it is to use. Cons The diary is difficult due to us having so many diaries and this means that double bookings can happen if lots of people try to book. I think it needs a little looking at to make it smoother for people who see patients in various locations. We have up to 4 hospitals with theatre bookings and clinic bookings. No 2 weeks are ever the same so this does make it a little complicated. Hopefully this can be looked at and made simpler somehow Reason for choosing MidexPRO I looked at many companies whose names I cannot remember. MidexPRO were able to offer us what we needed and we were recommended them from another clinic. I spoke to the clinic involved and they have been with them years and were very happy. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/)[Medesk](https://www.capterra.com/p/166286/Medesk/) DGL we have been with for 20 years but the system was just a little old and did not offer all the products needed. We tried Medesk but were only with them 3 months as they were not at all suitable for our needs. Review Source Response from Avebury Computing August 2, 2024 Dear Nikki, thank you very much for taking the time to complete a review for MidexPRO. I'm delighted to hear that you find the system easy to use and that your new starters are also finding it easy to navigate. Our Support Team are always happy to help and support, thank you for your comments I'll be sure to pass them on. Your feedback on the diary feature is very important to us, managing multiple diaries is something we have discussed and I'll ensure your comments are added to the request list for further discussion. Once again, many thanks for taking the time to review MidexPRO, Kind regards. Lisa LT Linda T. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Helpful approach to issues, much more computer literate than me, but did not make me feel foolish" November 30, 2023 3.0 Pros Easy to use and there are many options Cons I feel sometimes a short cut could be available. Review Source Response from Avebury Computing December 7, 2023 Hello Linda and thank you for taking the time to leave a review of MidexPRO. I am pleased that you found the system has many options to help you and that Support were very helpful. I am going to ask one of the team to call you regarding the short cut you mentioned to see if they can help you. We do have some, but not for all tasks due to the amount of Specialities that use MidexPRO who use us in a different way to others. That said, if there is something you have noted for change, we might be able to see if that would benefit the system as a whole as part of our Change Process. Thank you once again for taking the time to comment and we hope we can help you find a solution to a short cut. Kind regards Caroline Corrigan Director CB Chloe B. Medical Secretary Medical Practice Used the software for: 6-12 months ### "Excellent " March 22, 2024 5.0 Pros The level of support from the team, they are fantastic. \[sensitive content hidden\] has helped me so much and no question is ever too much for him. He has helped me right from the start and no question is ever considered silly! Cons When typing a letter, I cannot add in another clinician whilst typing, I have to physically type in the addresses for any add ons. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) I left Spire Healthcare to become self-employed. Spire use DGL for their practices and I thought it was awful and so old fashioned. The support team were next to no help either. Review Source Response from Avebury Computing June 26, 2024 Hi Chloe, thank you very much for taking the time to complete a review for MidexPRO. I'm so delighted to hear your comments regarding the level of support you have received and how you have been helped during your journey with the system. I'll be sure to pass them on. If there is anything else we can help with please don't hesitate to contact us. Kind regards. Lisa Darby, Operations Manager OM Olivia M. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Midex Pro - great system!" December 11, 2023 5.0 The support team are always available and willing to help, when support is required. Pros We have used Midex Pro for several years and have always found it very user friendly. Cons Not being able to send multiple invoices within the one email (multiple patients and invoices) Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Other users had recommended Midex Pro and I'm glad we made the swtich Review Source Response from Avebury Computing December 12, 2023 Thank you Olivia for leaving us a review. I am really pleased you think the system is great and User friendly. Unfortunately, it isn't possible to send multiple emails with multiple documents/invoices to patients. The main reason is we would need to add multiple encryption tools to each patient via a BCC option. Where we undertake the most stringent actions against any potential risk to accessing data, I feel that this would open the door slightly to risks that would simply be too much to control and would cause a larger strain on the system itself, risking slowness along with the potential GDPR concern. From a functional point of view, I understand that this would save you time and we ensure other elements counter time verses action, but in this case, I feel the risk is high and therefore, wouldn't be able to investigate this as a change to the system. Kind regards and thank you again for your comments. Caroline Corrigan Director. SH Shamima H. Clinic Manager Medical Practice Used the software for: 1-2 years ### "Easy and Efficient" March 22, 2024 5.0 I don't think I have enough words to describe my overall experience. The team have been amazing, \[sensitive content hidden\] in particular. He helped me set up the account and was very patient with me throughout the process. I admit I wasn't the easiest to communicate with but \[sensitive content hidden\] followed through! Thank you soo much for all your help \[sensitive content hidden\] :D Pros Well.. MidexPro is very straight forward and easy to use! Once you figure out how to use the system, I promise you, you will stick to it. The part that sold it for me is the team behind MidexPro. They are professional, easy to communicate and contact, efficient, friendly and so much more! Cons The log in time out :( its a great security to have in place but for me personally, I wish there was an option to remove the automatic log out system. Switched from [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) I switched mainly because I struggled to contact the team when I needed help. I was not able to call them and all communications were via email. It was a nightmare. Review Source Response from Avebury Computing March 27, 2024 Dear Shamima, thank you so much for taking the time to complete a review for MidexPRO. I'm delighted to hear that you find the system straight forward and easy to use and that you've had such a positive experience with the Support Team. I will ensure your comments are passed on. With regards to your feedback on the security process, I believe the team have now spoken with you regarding this. Once again, thank you for taking the time to submit a review. Best wishes Lisa Darby Operations Manager SV Stephanie V. Senior Administrator Medical Practice Used the software for: 1-2 years ### "Southampton Anaesthetic Service LLP Review" October 5, 2023 5.0 We had many problems initially setting up MiDex as we are a fairly 'unique' business set up. MiDex worked very patiently with us whilst this was being set up and was a big learning curve for us and MiDex. Pros MiDex is a very easy system to use and is far better than our old system DGL. The layout is great and easy to follow and offers a great range of reports that can be adapted to our needs. The Support Desk answer queries quickly. Cons Debt chasing is not so clear on MiDex. I know we can run reports off for outstanding invoices, however, it would be great in there was a feature that highlights daily which invoices need to be chased. Once chased the invoice 'drops off' for a period of time and will appear back after eg 8 weeks if still outstanding. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) The main reason why we switched is because MiDex links in with Xero - our accountancy platform - so we are already ready for Making Tax Digital. Review Source Response from Avebury Computing October 11, 2023 Good morning Stephanie Thank you so much for taking the time to leave a review of MidexPRO. I am really pleased to see that you find us easy to navigate and has all the functions you need. I will pass your comments back to Support and the team who will be really pleased to hear how well your migration went and that your queries are answered quickly. With regards the debt chasing, I have asked Alastair from Support to call and speak to you. It looks like there is a setting on your system that is set to 60days rather than the normal 4 weeks. Alastair will explain how to amend this which will ensure going forward, this setting is checked to give you what you need. Thank you again for taking the time to leave a review and if there is anything that you need in future regarding tweaks or functions, please do not hesitate to contact us. Kind regards Caroline Corrigan Operations Director . JF Jess F. Consultant Dermatologist Medical Practice Used the software for: 2+ years ### "Midexpro" November 23, 2021 5.0 Excellent overall experience and couldn’t run my dermatology practice efficiently without them. Highly recommend. Pros The layout and intuitive use is fantastic. It’s easy to use and the new midexTask feature helps organise patient administration such as checking results. We can take online payments easily. Having used more traditional systems in the past this is fantastic in comparison and they are constantly adding new helpful features and always answer the support telephone! Cons We had to have an additional account so myself and my secretary could access at the same time. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) DGL was not easily portable between hospitals and had poor customer service as well as being very expensive. Additional charges of thousands of pounds were requested to retain my own patients data when the private hospital that held the contract shut down. Review Source Response from Avebury Computing November 26, 2021 Thank you Jess or the wonderful comments you gave the software and the team. I am really pleased to read that you find MidexPRO easy to use and favourable to your previous supplier. Should you need any assistance in the future, please do contact Support. Again, thank you for taking the time to leave your wonderful comments, I will pass on your comments to the team. Kind regards Caroline Corrigan Operations Director. LD Lisa D. Personal Assistant Medical Practice Used the software for: 1-2 years ### "Excellent Fast Customer Service" January 5, 2024 5.0 excellent overall experience...would highly recommend. Pros the staff are extremely helpful and knowledgeable - the system is modern, and fast to use...the staff are extremely responsive, and response times are excellent - they listen to their clients and implement change where possible. Cons would like to be able to have multiple consultants to be added to patients file. also would like that you can change the main screen in coloured fonts to make the screen pop for important information. ....happy to discuss. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) System very clunky and slow and outdated. terrible response times from customer service. Review Source Response from Avebury Computing April 24, 2024 Good Morning Lisa. Thank you very much for taking the time to complete a review for MidexPRO. I'm delighted to receive your comments regarding the software being modern and fast to use. Your feedback on the Support Team is very much appreciated and will be passed on. With regards to your comments regarding multiple consultants and coloured fonts, I've asked one of the Team to contact you to discuss. Once again, thank you for taking the time to send a review, I appreciate your feedback. Lisa Darby, Operations Manager SC Stephen C. Medical secretary Medical Practice Used the software for: 6-12 months ### "Secretaries Midex Review" May 16, 2025 5.0 Having previously used DGL, Meditech, Meditex (fertility), Semble along with a range of other systems, this is the best overall system I have used and offers the least downtime. The support team are fantastic, slightly ill advised in sports but are very skilled in the workplace. Pros Simple interface that covers all needs. Very few issues but even so, a direct line to the support team so rare downtime. Cons No issues come to mind at the moment. Genuinely any issues are resolved in real time. If I was to offer a suggestion, folders in the documents section can be useful to arrange documents. Review Source Response from Avebury Computing May 19, 2025 Hello Stephen, thank you very much for taking the time to complete a review. I'd like to say how much we appreciate your feedback and we are delighted to hear how MidexPRO covers all your needs. In particular, thank you for referencing our Support Team. We pride ourselves on having such a helpful and knowledgeable Team and I'll ensure your feedback is passed on. Regarding your suggestion on folders in the documents section, I will ask a member of the Team to contact you directly. Once again, thank you for taking the time to complete the review. Nina Gould, Operations Manager. JS Jane S. Executive Assistant Hospital & Health Care Used the software for: 6-12 months ### "Midex review as a medical PA" January 5, 2024 5.0 Learning a new system, being used to NHS hospital systems, this is very user friendly, easy to navigate around and I love the fact you can email patient letters straight from their record. Pros Having no formal training, just verbal help by a colleague, I found Midexpro easy to navigate around. I have only been using for six months so still getting used to what else I will need to do with it as it's a new role. Cons Nothing yet! As a new role, I am still learning the package. But so far, nothing is frustrating or hard to work out. I now have own licence, so without having to keep logging off my colleague who works on it in the hospital (I work from home), it is better practice for us both for our Consultant. Review Source Response from Avebury Computing June 6, 2024 Dear Jane, thank you very much for taking the time to complete a review for MidexPRO. I'm pleased to hear that you find the system easy to use and navigate. Ease of use is really important to us and I'm delighted that you are finding the direct email to patient function useful. Many thanks, Lisa Darby Operations Manager KF Katherine F. Director and Practice Manager Medical Practice Used the software for: 2+ years ### "I couldn't recommend Midex highly enough. " October 6, 2022 5.0 Pros Each patient has a profile which contains all their information in one file from contact details, communications, medical information, to billing. For the Consultant, the diary is invaluable enabling him to carry out a clinic smoothly and easily accessing patient details at the click of a button rather than endless typing ensuring that he can focus on the patient. All the information is quickly and easily available. For the admin team, it is secure remote access enabling smooth practice and patient management. Although we already had Midex before the COVID pandemic, it enabled us to continue a seamless service for our patients. Cons There is only one feature that we would change regarding record keeping and the software team are already looking into how that can be improved. Review Source Response from Avebury Computing October 14, 2022 Thank you, Katherine, for taking the time to leave a review. Your comments are gratefully received, and I will be passing on your comments to the team. I am glad to read that you have made some suggestions on improvements and that the Software Team are looking at ways to improve this function for you. Thank you again for taking the time to do a Capterra review and we hope to continue to give you the best service we can. Kind regards Caroline Corrigan Operations Director. LP Laura P. Medical Secretary Hospital & Health Care Used the software for: 2+ years ### "Ease of use" January 25, 2024 5.0 The team are all so helpful and bend over backwards to help fix any problem you have. I am very comfortable using this system and am constantly finding new features that make my work day easier. Thanks Team. Pros The software streamlines administrative tasks for professionals, enhancing efficiency. It excels in appointment booking, billing and patient records. It is very easy to navigate. It cuts invoicing time down, you are able to submit invoices from just 1 platform rather that 5+. I have recently moved from paper diaries to midex diary which again has made life easier. It is a great system and I wouldn't chose to go over to anyone else as I feel majority of needs are met and if they are not met then the team are open to any suggestions to add to midex to improve it. Cons The only issue I have is with spell check in the emailing section but have found that you can check spellings but it is not an automatic feature, you need to click a button to check your spelling and from memory it is an American dictionary. This is a very minor issue though. Review Source Response from Avebury Computing January 29, 2024 Dear Laura, thank you very much for your taking the time to review MidexPRO and for such positive feedback. I'm delighted to hear that you find the functionality of the system so useful and that it's supported you in your role. I'd also like to thank you for your kind words regarding the Team. We are here to help, if there's anything we can do for you please don't hesitate to contact the Support Desk. Many Thanks. Lisa Darby, Operations Manager JS Jason S. Consultant Surgeon Hospital & Health Care Used the software for: Less than 6 months ### "Moving from a system I used for 20-years" May 16, 2023 5.0 Having used another system for 20-years that was failing me miserable I was apprehensive about moving. The team at MidexPRO were able to get me up and running very quickly and even when there were issues with the data supplied by my previous software company they were able to resolve them very quickly. The system is excellent and does almost everything I need from practice management software. So many useful things that make life easier, such as postcode lookup, print queueing (sounds minor, but really useful), secure emailing etc - really happy with the new system. Pros I love the fact I can access my records from any internet connected system I use through a simple browser without complicated and unecessary authentication. The system is secure, fast and responsive. The support team are excellent and were able to help with my multiple queries after moving from a system I have used for 20-years Cons I would like to able to customise the interfdace myself as there are obviously bits that are not relevant to my practice. This is aminor thing and the ability to add and remove fields on the interface would be the icing on the cake Review Source Response from Avebury Computing May 17, 2023 Many thanks Jason for leaving such a wonderful review of MidexPRO. I am really pleased that you found the move to MidexPRO easy and that you were able to work without much delay. I will pass on your comments to the team who will be really please to hear how well you are being supported. I am going to ask Adam, my Infrastructure Manager to give you a call in the next day or so to discuss what customisation you need. Sometimes, there are boxes that can be hidden but he will be the best person to discuss your requirements and feedback. Many thanks again for taking the time to do this review and we hope to continue to deliver a great platform and service for you. Kind regards Caroline Corrigan Operations Director TK Tracy K. Director Hospital & Health Care Used the software for: 2+ years ### "MidexPro " March 8, 2023 5.0 MidexPro as a product has been a very good tool for our growing business. \[sensitive content hidden\] and his team have been very supportive of our requirements and made changes where possible. Pros MidexPro is an intuitive patient management system that is easy to use and easy to train others to use. The team at MidexPro are knowledgeable and flexible, taking into account the growing needs of our company and adapting the product where possible to better fit our needs. Cons It can sometimes be difficult to produce bespoke reports . Review Source Response from Avebury Computing March 10, 2023 Thank you Tracy for taking the time to leave us a great review. We have always strived to support the ever changing medical world and offer integrations and partnerships to support 'your' needs. I am really pleased to read we have been adaptable and supportive. I am also really pleased to let you know, the reporting tools have recently been amended and reviewed, with the Senior Management team investing time into streamlining the reports available and enabling the software team the resource to make a new tool called MXREPORT. You will be able to use MXREPORT for bespoke reporting needs and effectively, build your own report. I will ask one of the team to give you a call and tell you when this new feature will be available to you - days rather than weeks. Thank you again for your time and we look forward to supporting you with any further requirements. Kind regards Caroline Corrigan Operations Director. KW Kate W. Practice Manager Medical Practice Used the software for: 2+ years ### "High recommend. " October 5, 2022 5.0 Great overall user experience, it does everything I want it to, and working for several different consultants I have looked at/trialled/uses several other systems on the market at the moment and Midex is in my opinion by far superior, both for ease and efficiency and support is excellent. Pros Midex is an excellent comprehensive, user-friendly system. Does absolutely everything you want it to, from billing, letters, recalls, diaries, reporting etc. Everything is quick and easy to use. When I changed to Midex several years ago it completely streamlined my working practices and made life so much simpler. Cons I haven't found anything that its lacking Reason for choosing MidexPRO It was the best system I looked at and used. Review Source Response from Avebury Computing October 12, 2022 Thank you, Kate, for leaving a wonderful review. I will pass on your comments to the team and share with them, your comments relating to how much MidexPRO streamlines your workload. This is something we have aimed to do more of and glad that we are getting it right. Kind regards Caroline Corrigan Operations Director ML Michelle L. Medical Secretary Health, Wellness and Fitness Used the software for: 6-12 months ### "Very user friendly and helpful" April 19, 2023 4.0 Pros Very easy to use, and learn to use. Self-explanatory, and can adapt certain features to match user requirements. Cons If there could be a way to personalise the screens- so that if there are aspects that are not used by a user- these can be hidden. Review Source Response from Avebury Computing April 21, 2023 Thank you Michelle for taking the time to leave us a review. I will pass on your comments to the team who will be really pleased that you find the system easy to use and adaptable. The most recent update (early April) did allow for more opportunities on MidexPRO to hide parts of the system that you do not need or wish to see. I will ask one of the Support team to give you a call and show you how to do this. It may be, that you have some more sugestions on how we can make the software more User friendly and you can share them with Support, who will feedback to me. If we can then take any of your suggestions forward and use them, we will and hope to make your experience even better. Once again, thank you for leaving a review of MidexPRO. It is very much appreciated. Kind regards Caroline Corrigan Operations Director. LC Lucy C. Private Finance Administrator/ Medical Secretary Medical Practice Used the software for: 2+ years ### "Excellent software for medical practice with very efficient support team!" July 5, 2021 5.0 Easy to use!.. MidexPro provides me with everything I need to carry out my work as quickly and efficiently as possible and offer a reliable and friendly support service to help with any queries. Pros MidexPro is the most user-friendly software I use. It is clear and easy to navigate. I'm impressed by the way the software is being regularly updated and user comments are acted on to keep it up-to -date and easy to use. It's good to see other services being offered in partnership with MidexPro, to provide easier invoicing/patient payments etc. and that they are continually looking for ways to improve their service to make our work easier! The level of service provided by the support team is consistantly excellent. Any queries are replied to very quickly and efficiently. The consultants I work with also find the software easy to use and reliable. I would definitely recommend MidexPro. Cons The software occasionally runs a bit slow, but this has definitely improved over the last year. Review Source Response from Avebury Computing July 6, 2021 Thank you Lucy for this wonderful review. I really appreciate your comments especially regarding the ease of use and the Support team. I am glad to see you have found the speed of MidexPRO has improved: we have improved the server capacity massively over the last 18months and have found the improvement really have helped. Thank you once again for your positive comments and the time taken to fill out this independent review of MidexPRO. Kind regards Caroline Corrigan Operations Director. HH Helen H. Administrator Medical Practice Used the software for: 2+ years ### "From a retiring administrator of a small association of surgeons in private medical practice" July 1, 2021 5.0 We have had years of dependable, expanding and modernising, secure and obliging service from Midex-Pro and look forward to many more. Pros The system is clear and easy to use. All the details about a specific patient can be access for one page and the information is clearly displayed. Reports of practice usage such as income or out standing invoices are easily accessed, clearly presented and useful for tax returns Cons I am so used to the software that I do not really have any issues with it at all. Reason for choosing MidexPRO We bought Midex-Pro in about 2007. At the time it seemed to meet all our requirements and over the years it has expanded and kept up to date with the increasing need and uses in the modern world to the extent that we have not looked else where. Review Source Response from Avebury Computing July 6, 2021 Thank you Helen for leaving a great review of our system. It is great comfort to read the ease in which you find the navigation and that the features we have, are easy to use. I will pass these comments on to the team, who, like me, would thank you for taking the time to leave us an honest opinion of the MidexPRO. Thank you again and enjoy your retirement. Kind regards Caroline Corrigan Operations Director. MP Marta P. Practice Manager Medical Practice Used the software for: 2+ years ### "User friendly with the best customer support team ever!" January 23, 2024 5.0 Pros Easy to use and get used to if you are switching from another system, cloud based so you can access from anywhere in the world, best customer support team, they answer immediately and listen to your needs and are grateful for your feedback then apply changes asap, overall score 9/10 Cons not enough automatizations and a patient journey is not visible at a glance ie where the patient is on their journey with us at this particular moment, could be ie a dot on a linear map ie booked in or paid or surgery completed Review Source Response from Avebury Computing January 24, 2024 Hi Marta, thank you for your recent review. I'm delighted to hear your feedback and will ensure your comments are shared with the Team. With regards to your comments regarding automatization and patient journey these will be collated and passed to our Technical Team for future reference. Many Thanks Lisa MA Maria A. Practice Manager Medical Practice Used the software for: 2+ years ### "Happy Customer " February 22, 2024 5.0 Very good, I have no complaints whatsoever. Pros Package is easy to use and reliable. With fantastic support from the MidexPro team, who are always on hand to help, very courteous and patient, makes working day less stressful. The MidexPro package has everything in one and contributes to an efficient work output. Cons I have had time issues adding a card payment facility to our package. This issue has arisen from the supplier MidexPro use, it is not a MidexPro issue. Review Source Response from Avebury Computing February 26, 2024 Hi Maria, thank you very much for taking the time to send a review. I'm delighted to hear that you find MidexPRO easy and reliable to use. I'm also thrilled to hear that you find the MidexPRO team a fantastic support, I'll be sure to pass your comments on. With regards to the issue of adding a card payment, I've spoken with the team and believe that this has now been resolved. Please do let us know if you experience any further issues. Many Thanks Lisa Darby, Operations Manager CR Cath R. Company Secretary Hospital & Health Care Used the software for: 2+ years ### "Very happy customer" February 14, 2024 5.0 An excellent platform that makes running a private practice easy Pros The support team are amazing; patient, organised and always on hand Cons Prescription functionality could be a little less clunky Review Source Response from Avebury Computing February 15, 2024 Hi Cath, thank you so much for taking the time to complete a review. I'm delighted to receive your comments regarding the support team and will pass them on. I'm also pleased to hear that you are a happy customer and find MidexPRO an excellent platform to support the private practice. Thank you for your feedback on the prescription functionality, I'll ask the team to give you a call for a specific example to see if there's anything we can do to help with that. Lisa Darby Operations Manager EB Emma B. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Midex support amazing" April 19, 2021 5.0 I love using Midex. It does what is says on the tin and they are always updating things to keep in line with the current market. I have to say though, the support team are one of the best I have ever dealt with. Always available to help you, provide alternatives if necessary and their technical knowledge is fantastic. Nothing is ever too much for them and they will always follow up calls or emails. Pros This is an easy to use product and does everything you need it to, well everything I need it to. If there has ever been a feature that I would be interested in, I just ask the support team and if they do not already have it they would go away and come back to you with a plan or a way to support what you need. Cons When it goes down you cannot do anything but this is the same all software I would imagine. The support team always keep you updated Review Source Response from Avebury Computing April 20, 2021 Thank you, Emma, for a wonderful review. I am really pleased that you have found the system easy to use and that Support has helped you so well. Hopefully, you haven't had any off-line issues for a while. We had a Microsoft update back in January which took us offline for 12minutes before Users were able to use MidexPRO again. These do happen and are annoying but hopefully didn't impact your day too much. I will pass on your lovely comments to Dan and Nathan on Support who I know, will be really chuffed to hear them. Thanks again Emma for taking the time to leave us this review. MP Mandy P. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Brilliant medical software that makes my life easier!" March 7, 2023 5.0 For the last 22 years we have been using and working with Midexpro. Their customer service is one of the things that make this company stand out from the crowd. They employ friendly, knowledge people, who will patiently talk you through a problem. I always get a response within minutes if I have left a message, which is exactly what I want from a software company. The fact we have used this company for so many years, shows just how positive our experience is and how highly we would recommend them. Pros We are an anaesthetic partnership and use Midexpro for billing purposes only. We have used Midexpro since the early 2000's. It is straight-forward, logical and user friendly. Cons There is little to complain about this package. We do not need or use half the features provided and I cannot think of any disadvantages or issues I would like changed. Review Source Response from Avebury Computing March 9, 2023 Thank you so much Mandy for your great review! I will pass on your comments to the rest of the team, who I know will be extremely happy to hear how we have supported your needs over the last 22 years! We hope to continue to do our very best for you and your colleagues and wish you all the very best. Thank you once again. Kind regards Caroline Corrigan Operations Director. PJ Paul J. Consultant Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Patient management system" December 15, 2023 5.0 Pros It is an excellent and user friendly system and suitable for non-IT confident users. Excellent customer service- prompt in responding and extremely helpful. Cons No specific cons. It is a user friendly service Review Source Response from Avebury Computing December 18, 2023 Thank you Paul for taking the time to leave a review.  I am extremely happy to read how good you think the system is and how responsive the Support team are!  I will pass your comments back to  them all and I’m sure this will but a big smile on their faces.  Thank you again for taking the time to give an honest review  Kind regards  Caroline Corrigan  Director  Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.