# MidexPRO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MidexPRO the right Medical Practice Management solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9040/MidexPro/reviews --- MidexPRO 4.9 (112) [View alternatives](https://www.capterra.com/p/9040/MidexPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MidexPRO Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews BH Bridget H Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “As a private medical practice manager to a number of individual medical/surgical consultants based in different locations the easy system access helps the smooth up to date running of clinics.“ September 13, 2025 JC Jane C Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Can't duplicate a GP etc from another so you have to fill in a complete new dataset each time - really annoying. “ December 9, 2024 DS David S Consultant ENT surgeonMedical Practice, Self-employedUsed the software for: More than 2 years. “It has been reliable and intuitive to use and has developed incrementally as things have changed in private medicine.“ May 12, 2026 DS David S Consultant ENT surgeonMedical Practice, Self-employedUsed the software for: More than 2 years. “On other words, my secretary cannot use it at the same time as I use it.“ May 12, 2026 PE Peter E Consultant in Pain MedicineHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “It was highly versatile and proved very adaptable to all the varying needs of the medical profession.“ April 28, 2026 JC Jane C Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “It was a bit aggravating during the changeover that some things about the way the system works were not made clearer, as I fully utilise the system and personalise it. “ December 9, 2024 DS David S Consultant dermatologistMedical Practice, Self-employedUsed the software for: More than 2 years. “The report section is also invaluable, not least when generating reports for HMRC.“ November 17, 2025 CS Cathy S Medical SecretaryMedical Practice, Self-employedUsed the software for: 1-2 years. “Sometimes the accounts are a little bit confusing when doing a account report for aged debtors.“ August 19, 2024 ## Showing most helpful reviews Showing 1-25 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Stephen C. Medical secretary Medical Practice Used the software for: 6-12 months ### "Secretaries Midex Review" May 16, 2025 5.0 Having previously used DGL, Meditech, Meditex (fertility), Semble along with a range of other systems, this is the best overall system I have used and offers the least downtime. The support team are fantastic, slightly ill advised in sports but are very skilled in the workplace. Pros Simple interface that covers all needs. Very few issues but even so, a direct line to the support team so rare downtime. Cons No issues come to mind at the moment. Genuinely any issues are resolved in real time. If I was to offer a suggestion, folders in the documents section can be useful to arrange documents. Review Source Response from Avebury Computing May 19, 2025 Hello Stephen, thank you very much for taking the time to complete a review. I'd like to say how much we appreciate your feedback and we are delighted to hear how MidexPRO covers all your needs. In particular, thank you for referencing our Support Team. We pride ourselves on having such a helpful and knowledgeable Team and I'll ensure your feedback is passed on. Regarding your suggestion on folders in the documents section, I will ask a member of the Team to contact you directly. Once again, thank you for taking the time to complete the review. Nina Gould, Operations Manager. AA Alessio A. Director and consultant psychologist Mental Health Care Used the software for: 1-2 years ### "Calls always answered and dealt with promptly " January 6, 2025 5.0 Fantastic experience - would be even better to specialise the package for allied health (psychologists, OT, physios etc) professionals Pros It covers all the needs for a healthcare SME, and the support is outstanding - there is always a (very pleasant and helpful) human ready to take a call and help Cons Would appreciate the package focussing also on other professions specifically eg facilities to add psychometric questionnaires and online completion and scoring; giving patients access to own records etc Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) security and because it makes my PA’s life and invoicing easier Review Source Response from Avebury Computing January 7, 2025 Hi Alessio, thank you very much for taking the time to complete a review. I'd like to say how much I appreciate your feedback and I'm delighted to hear how MidexPRO supports your business. Thank you for your comments regarding our Support Team, we pride ourselves on having a 'helpful human' ready to help and I'll ensure your feedback is passed on. With regards to your comments on broadening the package for other professions I've noted them for future reference. Once again, thank you for your feedback, it's much appreciated. Lisa Darby, Operations Manager. LT Linda T. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Helpful approach to issues, much more computer literate than me, but did not make me feel foolish" November 30, 2023 3.0 Pros Easy to use and there are many options Cons I feel sometimes a short cut could be available. Review Source Response from Avebury Computing December 7, 2023 Hello Linda and thank you for taking the time to leave a review of MidexPRO. I am pleased that you found the system has many options to help you and that Support were very helpful. I am going to ask one of the team to call you regarding the short cut you mentioned to see if they can help you. We do have some, but not for all tasks due to the amount of Specialities that use MidexPRO who use us in a different way to others. That said, if there is something you have noted for change, we might be able to see if that would benefit the system as a whole as part of our Change Process. Thank you once again for taking the time to comment and we hope we can help you find a solution to a short cut. Kind regards Caroline Corrigan Director JC Jane C. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Easy to use" December 9, 2024 5.0 It's been great. It was a bit aggravating during the changeover that some things about the way the system works were not made clearer, as I fully utilise the system and personalise it. Meant that I had to redo a lot of things but now it's up and running it's not a problem. Pros Very easy to use and has lots of easy to use features once you get up and running. Love the bulk payments section. Cons When typing, if caps lock on, it doesn't switch round as in word to make initial cap with lower case following. Can't duplicate a GP etc from another so you have to fill in a complete new dataset each time - really annoying. No self completing drop downs for addresses etc Switched from [PPM Express](https://www.capterra.com/p/240172/PPM-Express/) The above was not what I had but it didn't have PPM and it wouldn't let me leave it blank. Wanted something online so I didn't need to run a server. Also, wanted more functionality than was available. Review Source Response from Avebury Computing December 20, 2024 Good morning Jane, thank you very much for taking the time to review MidexPRO. I'm delighted to hear that the system is easy to use and that you love the bulk payment section for invoices. With regards to your comments about duplicating GP's this is possible and i will ask one of the Team to reach out to you and show you how to speed this process up. Lisa Darby Operations Manager JD Jenny D. Medical Secretary Manager Hospital & Health Care Used the software for: 1-2 years ### "Excellent and an efficient service" December 19, 2024 5.0 I have found MidexPRO to be extremely easy to use, makes my working day more efficient. Consultants are happier as they can access their database wherever they are (working in the NHS, abroad etc). The staff are very helpful and friendly, and will respond to any query in a timely fashion. Pros It is quick, efficient and easy to use. The staff are friendly, very helpful and knowledgeable Cons There is nothing not to like. I wish I had found MidexPRO sooner! Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) A couple of consultants had looked into MidexPRO and thought it would be beneficial. I trialled it with them, though it was an excellent product so introduced to further consultants and I am still advocating it. Review Source Response from Avebury Computing January 2, 2025 Good morning Jenny, thank you very much for taking the time to review MidexPRO. I'm delighted to hear that the system is easy to use and makes your working day more efficient. Lisa Darby Operations Manager CM Cassie M. Medical secretary Medical Practice Used the software for: Less than 6 months ### "Midexpro for med secs" December 20, 2024 5.0 Very positive. The support is generally immediate which is so valuable. Pros Speed and ease of use. Accessibility and support. Cons The encryption. This is a niche concern probably only relating to letters sent to GPs - they don't like it. A lot of surgeries are advised not to click on a link. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) We were moving from a hospital who owned the licence - DGL made it prohibitively expensive for us to buy a licence and transfer data Review Source Response from Avebury Computing January 6, 2025 Hi Cassie, thank you very much for taking the time to send your recent review. I'm delighted to hear that you find MidexPRO accessible and easy to use. Your feedback for support is invaluable and I'll ensure your comments are passed on. Once again many thanks for taking the time to complete the review. Best wishes. Lisa Darby Operations Manager NK Nikki K. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Midex Pro review" July 30, 2024 4.0 Excellent service, someone is always on the telephone when you need help, they are helpful and everything I have needed has always been sorted out for me. Pros The system is easy to use to find patients and add documents etc. We had a new member of staff start last week and she has said how easy it is to use. Cons The diary is difficult due to us having so many diaries and this means that double bookings can happen if lots of people try to book. I think it needs a little looking at to make it smoother for people who see patients in various locations. We have up to 4 hospitals with theatre bookings and clinic bookings. No 2 weeks are ever the same so this does make it a little complicated. Hopefully this can be looked at and made simpler somehow Reason for choosing MidexPRO I looked at many companies whose names I cannot remember. MidexPRO were able to offer us what we needed and we were recommended them from another clinic. I spoke to the clinic involved and they have been with them years and were very happy. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/)[Medesk](https://www.capterra.com/p/166286/Medesk/) DGL we have been with for 20 years but the system was just a little old and did not offer all the products needed. We tried Medesk but were only with them 3 months as they were not at all suitable for our needs. Review Source Response from Avebury Computing August 2, 2024 Dear Nikki, thank you very much for taking the time to complete a review for MidexPRO. I'm delighted to hear that you find the system easy to use and that your new starters are also finding it easy to navigate. Our Support Team are always happy to help and support, thank you for your comments I'll be sure to pass them on. Your feedback on the diary feature is very important to us, managing multiple diaries is something we have discussed and I'll ensure your comments are added to the request list for further discussion. Once again, many thanks for taking the time to review MidexPRO, Kind regards. Lisa OM Olivia M. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Midex Pro - great system!" December 11, 2023 5.0 The support team are always available and willing to help, when support is required. Pros We have used Midex Pro for several years and have always found it very user friendly. Cons Not being able to send multiple invoices within the one email (multiple patients and invoices) Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) Other users had recommended Midex Pro and I'm glad we made the swtich Review Source Response from Avebury Computing December 12, 2023 Thank you Olivia for leaving us a review. I am really pleased you think the system is great and User friendly. Unfortunately, it isn't possible to send multiple emails with multiple documents/invoices to patients. The main reason is we would need to add multiple encryption tools to each patient via a BCC option. Where we undertake the most stringent actions against any potential risk to accessing data, I feel that this would open the door slightly to risks that would simply be too much to control and would cause a larger strain on the system itself, risking slowness along with the potential GDPR concern. From a functional point of view, I understand that this would save you time and we ensure other elements counter time verses action, but in this case, I feel the risk is high and therefore, wouldn't be able to investigate this as a change to the system. Kind regards and thank you again for your comments. Caroline Corrigan Director. SH Shamima H. Clinic Manager Medical Practice Used the software for: 1-2 years ### "Easy and Efficient" March 22, 2024 5.0 I don't think I have enough words to describe my overall experience. The team have been amazing, \[sensitive content hidden\] in particular. He helped me set up the account and was very patient with me throughout the process. I admit I wasn't the easiest to communicate with but \[sensitive content hidden\] followed through! Thank you soo much for all your help \[sensitive content hidden\] :D Pros Well.. MidexPro is very straight forward and easy to use! Once you figure out how to use the system, I promise you, you will stick to it. The part that sold it for me is the team behind MidexPro. They are professional, easy to communicate and contact, efficient, friendly and so much more! Cons The log in time out :( its a great security to have in place but for me personally, I wish there was an option to remove the automatic log out system. Switched from [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/) I switched mainly because I struggled to contact the team when I needed help. I was not able to call them and all communications were via email. It was a nightmare. Review Source Response from Avebury Computing March 27, 2024 Dear Shamima, thank you so much for taking the time to complete a review for MidexPRO. I'm delighted to hear that you find the system straight forward and easy to use and that you've had such a positive experience with the Support Team. I will ensure your comments are passed on. With regards to your feedback on the security process, I believe the team have now spoken with you regarding this. Once again, thank you for taking the time to submit a review. Best wishes Lisa Darby Operations Manager SV Stephanie V. Senior Administrator Medical Practice Used the software for: 1-2 years ### "Southampton Anaesthetic Service LLP Review" October 5, 2023 5.0 We had many problems initially setting up MiDex as we are a fairly 'unique' business set up. MiDex worked very patiently with us whilst this was being set up and was a big learning curve for us and MiDex. Pros MiDex is a very easy system to use and is far better than our old system DGL. The layout is great and easy to follow and offers a great range of reports that can be adapted to our needs. The Support Desk answer queries quickly. Cons Debt chasing is not so clear on MiDex. I know we can run reports off for outstanding invoices, however, it would be great in there was a feature that highlights daily which invoices need to be chased. Once chased the invoice 'drops off' for a period of time and will appear back after eg 8 weeks if still outstanding. Switched from [DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/) The main reason why we switched is because MiDex links in with Xero - our accountancy platform - so we are already ready for Making Tax Digital. Review Source Response from Avebury Computing October 11, 2023 Good morning Stephanie Thank you so much for taking the time to leave a review of MidexPRO. I am really pleased to see that you find us easy to navigate and has all the functions you need. I will pass your comments back to Support and the team who will be really pleased to hear how well your migration went and that your queries are answered quickly. With regards the debt chasing, I have asked Alastair from Support to call and speak to you. It looks like there is a setting on your system that is set to 60days rather than the normal 4 weeks. Alastair will explain how to amend this which will ensure going forward, this setting is checked to give you what you need. Thank you again for taking the time to leave a review and if there is anything that you need in future regarding tweaks or functions, please do not hesitate to contact us. Kind regards Caroline Corrigan Operations Director . CS Cathy S. Medical Secretary Medical Practice Used the software for: 1-2 years ### "An overall Medical Secretary review" August 19, 2024 5.0 Excellent overall, helpdesk are always very helpful and it does not matter how silly the questions is! Pros The efficiency of the help desk, scanning in medical notes etc Cons Sometimes the accounts are a little bit confusing when doing a account report for aged debtors. Review Source Response from Avebury Computing August 22, 2024 Hi Cathy, thank you very much for your recent Capterra review. It's great to hear how MidexPRO is supporting you and the features you find most useful. There is no such thing as a silly question and your feedback on the Support Desk is very much appreciated. I'll be sure to pass it on. With regards to the reporting feature, I'll ask the Team if there's any other supporting material with might be able to help. Once again, thank you taking the time to send your feedback. Kind regards Lisa Darby, Operations Manager SW Sue W. Owner Medical Practice Used the software for: Less than 6 months ### "My Review" October 21, 2022 5.0 We are currently using this with one surgical practice of 3 consultants. I like the product a lot - in fact I recommended it to the lead consultant in the first place as I had heard good reviews about it and I knew the support from MXP would be very good. I will be recommending it to some of my other consultants in the future - but I really do think it would be an advantage for MXP to set up our templates themselves (even if we have to pay extra for this) because this I have found very stressful and time-consuming. This is my only criticism about the software - but for me, it's important. Pros Booking the patients and seeing what is happening with them is all absolutely great. However, the major bonus is the Phone and Remote Support from the MXP Team. That is superb - better than all of the other similar companies. Cons I think setting up the personalised templates is extremely difficult, time-consuming and stressful. I'd like it to have been done for me so that the product is "oven ready". I still would like it done for me. I'm too busy to faff! I believe that PPM do that - MXP should really think about doing that, too. Reason for choosing MidexPRO I really didn't like Heydoc - and I resigned from a Practice I had run for more than 9 years because that consultant selected Heydoc against my wishes. Carebit I think may still be a prospect for one of my other consultants - which is his choice. I have a medical secretarial business and I want to have a product which is identified with me and which I identify with and one which my consultants all use. MXP may just be that - as long as you can sort out my templates for me! Review Source Response from Avebury Computing November 3, 2022 Thank you Sue for taking the time to leave a review for us. Your comments are extremely helpful and constructive, and I will speak to my Support Desk Manager regarding the template suggestion. We do offer walkthroughs of all the features within MidexPRO and also offer refresher training sessions to help with any of the features or tools that are difficult to use. The User Guide is also a helpful tool to use but as you mentioned, if you dont have time, this might be of no use. I will ask Nathan (Support Manager) to give you a call once I have spoken to him about the suggestion and he will come back to you. In the meantime, the remainder comments made will be shared with the team. Thank you again for taking the time to leave a Capterra review and do remember that asking Support for help, is what they are there for. Kind regards Caroline Corrigan Operations Director. DH Donna H. Medical PA Medical Practice Used the software for: 2+ years ### "Backbone of the practice administration " March 7, 2023 5.0 Could not be without Midex - I am lost if there is ever a hiccup in provision/services, which is extremely rare and very quickly rectified by the support team Pros I have used Midex for many years, recommended it to other consultants and secretaries, and have been able to run a practice that held up to 16 consultants at one point with several secretaries. The flexibility and adaptability of the Midexpro system is key Cons That I do not have enough time in my day free to explore the new services that they introduce to Midexpro - I am sure there is more functionality within Midex that I am yet to have time to utilise Reason for choosing MidexPRO At the time ease of use and price, along with the direct support link - being able to talk in person with the Midex team whenever I need Review Source Response from Avebury Computing March 14, 2023 Thank you Donna for a wonderful review! These comments will be passed on to the team who I know will be so happy to hear. We have always aimed to listen to you, our clients and offer the best SLA on responses. I can see that we are getting that right! Your comments about extra services is probably correct. At a recent event we held in Bath, most of the people in the room were unaware of all the options and functions available to them. I am working on that to rectify and help our User base to utilise more of the tools to help your day to day activity. I will ask one of the Support team to call and run through the list of features (most are free) and help to rectify your point and hopefully, you might be able to attend one of our workshops ran across the country over the next year. Thank you once again, for taking the time to leave a wonderful review. We really appreciate it. Kind regards Caroline Corrigan Operations Director JS Jason S. Consultant Surgeon Hospital & Health Care Used the software for: Less than 6 months ### "Moving from a system I used for 20-years" May 16, 2023 5.0 Having used another system for 20-years that was failing me miserable I was apprehensive about moving. The team at MidexPRO were able to get me up and running very quickly and even when there were issues with the data supplied by my previous software company they were able to resolve them very quickly. The system is excellent and does almost everything I need from practice management software. So many useful things that make life easier, such as postcode lookup, print queueing (sounds minor, but really useful), secure emailing etc - really happy with the new system. Pros I love the fact I can access my records from any internet connected system I use through a simple browser without complicated and unecessary authentication. The system is secure, fast and responsive. The support team are excellent and were able to help with my multiple queries after moving from a system I have used for 20-years Cons I would like to able to customise the interfdace myself as there are obviously bits that are not relevant to my practice. This is aminor thing and the ability to add and remove fields on the interface would be the icing on the cake Review Source Response from Avebury Computing May 17, 2023 Many thanks Jason for leaving such a wonderful review of MidexPRO. I am really pleased that you found the move to MidexPRO easy and that you were able to work without much delay. I will pass on your comments to the team who will be really please to hear how well you are being supported. I am going to ask Adam, my Infrastructure Manager to give you a call in the next day or so to discuss what customisation you need. Sometimes, there are boxes that can be hidden but he will be the best person to discuss your requirements and feedback. Many thanks again for taking the time to do this review and we hope to continue to deliver a great platform and service for you. Kind regards Caroline Corrigan Operations Director TK Tracy K. Director Hospital & Health Care Used the software for: 2+ years ### "MidexPro " March 8, 2023 5.0 MidexPro as a product has been a very good tool for our growing business. \[sensitive content hidden\] and his team have been very supportive of our requirements and made changes where possible. Pros MidexPro is an intuitive patient management system that is easy to use and easy to train others to use. The team at MidexPro are knowledgeable and flexible, taking into account the growing needs of our company and adapting the product where possible to better fit our needs. Cons It can sometimes be difficult to produce bespoke reports . Review Source Response from Avebury Computing March 10, 2023 Thank you Tracy for taking the time to leave us a great review. We have always strived to support the ever changing medical world and offer integrations and partnerships to support 'your' needs. I am really pleased to read we have been adaptable and supportive. I am also really pleased to let you know, the reporting tools have recently been amended and reviewed, with the Senior Management team investing time into streamlining the reports available and enabling the software team the resource to make a new tool called MXREPORT. You will be able to use MXREPORT for bespoke reporting needs and effectively, build your own report. I will ask one of the team to give you a call and tell you when this new feature will be available to you - days rather than weeks. Thank you again for your time and we look forward to supporting you with any further requirements. Kind regards Caroline Corrigan Operations Director. KW Kate W. Practice Manager Medical Practice Used the software for: 2+ years ### "High recommend. " October 5, 2022 5.0 Great overall user experience, it does everything I want it to, and working for several different consultants I have looked at/trialled/uses several other systems on the market at the moment and Midex is in my opinion by far superior, both for ease and efficiency and support is excellent. Pros Midex is an excellent comprehensive, user-friendly system. Does absolutely everything you want it to, from billing, letters, recalls, diaries, reporting etc. Everything is quick and easy to use. When I changed to Midex several years ago it completely streamlined my working practices and made life so much simpler. Cons I haven't found anything that its lacking Reason for choosing MidexPRO It was the best system I looked at and used. Review Source Response from Avebury Computing October 12, 2022 Thank you, Kate, for leaving a wonderful review. I will pass on your comments to the team and share with them, your comments relating to how much MidexPRO streamlines your workload. This is something we have aimed to do more of and glad that we are getting it right. Kind regards Caroline Corrigan Operations Director ML Michelle L. Medical Secretary Health, Wellness and Fitness Used the software for: 6-12 months ### "Very user friendly and helpful" April 19, 2023 4.0 Pros Very easy to use, and learn to use. Self-explanatory, and can adapt certain features to match user requirements. Cons If there could be a way to personalise the screens- so that if there are aspects that are not used by a user- these can be hidden. Review Source Response from Avebury Computing April 21, 2023 Thank you Michelle for taking the time to leave us a review. I will pass on your comments to the team who will be really pleased that you find the system easy to use and adaptable. The most recent update (early April) did allow for more opportunities on MidexPRO to hide parts of the system that you do not need or wish to see. I will ask one of the Support team to give you a call and show you how to do this. It may be, that you have some more sugestions on how we can make the software more User friendly and you can share them with Support, who will feedback to me. If we can then take any of your suggestions forward and use them, we will and hope to make your experience even better. Once again, thank you for leaving a review of MidexPRO. It is very much appreciated. Kind regards Caroline Corrigan Operations Director. LC Lucy C. Private Finance Administrator/ Medical Secretary Medical Practice Used the software for: 2+ years ### "Excellent software for medical practice with very efficient support team!" July 5, 2021 5.0 Easy to use!.. MidexPro provides me with everything I need to carry out my work as quickly and efficiently as possible and offer a reliable and friendly support service to help with any queries. Pros MidexPro is the most user-friendly software I use. It is clear and easy to navigate. I'm impressed by the way the software is being regularly updated and user comments are acted on to keep it up-to -date and easy to use. It's good to see other services being offered in partnership with MidexPro, to provide easier invoicing/patient payments etc. and that they are continually looking for ways to improve their service to make our work easier! The level of service provided by the support team is consistantly excellent. Any queries are replied to very quickly and efficiently. The consultants I work with also find the software easy to use and reliable. I would definitely recommend MidexPro. Cons The software occasionally runs a bit slow, but this has definitely improved over the last year. Review Source Response from Avebury Computing July 6, 2021 Thank you Lucy for this wonderful review. I really appreciate your comments especially regarding the ease of use and the Support team. I am glad to see you have found the speed of MidexPRO has improved: we have improved the server capacity massively over the last 18months and have found the improvement really have helped. Thank you once again for your positive comments and the time taken to fill out this independent review of MidexPRO. Kind regards Caroline Corrigan Operations Director. HH Helen H. Administrator Medical Practice Used the software for: 2+ years ### "From a retiring administrator of a small association of surgeons in private medical practice" July 1, 2021 5.0 We have had years of dependable, expanding and modernising, secure and obliging service from Midex-Pro and look forward to many more. Pros The system is clear and easy to use. All the details about a specific patient can be access for one page and the information is clearly displayed. Reports of practice usage such as income or out standing invoices are easily accessed, clearly presented and useful for tax returns Cons I am so used to the software that I do not really have any issues with it at all. Reason for choosing MidexPRO We bought Midex-Pro in about 2007. At the time it seemed to meet all our requirements and over the years it has expanded and kept up to date with the increasing need and uses in the modern world to the extent that we have not looked else where. Review Source Response from Avebury Computing July 6, 2021 Thank you Helen for leaving a great review of our system. It is great comfort to read the ease in which you find the navigation and that the features we have, are easy to use. I will pass these comments on to the team, who, like me, would thank you for taking the time to leave us an honest opinion of the MidexPRO. Thank you again and enjoy your retirement. Kind regards Caroline Corrigan Operations Director. MP Marta P. Practice Manager Medical Practice Used the software for: 2+ years ### "User friendly with the best customer support team ever!" January 23, 2024 5.0 Pros Easy to use and get used to if you are switching from another system, cloud based so you can access from anywhere in the world, best customer support team, they answer immediately and listen to your needs and are grateful for your feedback then apply changes asap, overall score 9/10 Cons not enough automatizations and a patient journey is not visible at a glance ie where the patient is on their journey with us at this particular moment, could be ie a dot on a linear map ie booked in or paid or surgery completed Review Source Response from Avebury Computing January 24, 2024 Hi Marta, thank you for your recent review. I'm delighted to hear your feedback and will ensure your comments are shared with the Team. With regards to your comments regarding automatization and patient journey these will be collated and passed to our Technical Team for future reference. Many Thanks Lisa LG Leanne G. Medical secretary Hospital & Health Care Used the software for: Less than 6 months ### "My Midex experience " July 11, 2024 5.0 Love it! support are very helpful too. always get back to you in a timely manner! Pros The diary - love being able to leave admin and info for consultants to see The fact that the consultants can access the system - and amend their letters! Cons setting up the templates - luckily a friend was able to help. Review Source Response from Avebury Computing July 16, 2024 Hi Leanne, thank you very much for taking the time to post a review for MidexPRO. I'm delighted to hear how happy you are with the diary feature and the way it supports the practice. It's always great to hear how the Team are doing, I'll be sure to pass your positive comments to them. Once again, many thanks. Kind regards. Lisa Darby, Operations Manager SL Sue L. Medical Secretary Medical Practice Used the software for: 2+ years ### "Excellent Medical Record Management" November 23, 2023 5.0 Pros It is very user friendly and straight forward to navigate. Customer Service is excellent. There is always someone at the end of the phone/email even with the smallest query. Cons Slow to load sometimes but I think that is to do with my internet supply! Review Source Response from Avebury Computing November 30, 2023 Thank you Sue for taking the time to leave us a review! I am extremely happy to read that our customers service is excellent and will pass on your comments to the team. Equally, that you find the system easy to navigate. This is something we have worked hard to achieve and involve you, our Users in any change process. I'm very pleased this seems to be working. I will ask one of the Support Team to call and do a few checks on your PC to see if there is anything obvious causing slow loading. Sometimes, it can be some very simple to adjust and we can help identify this for you. Thank you once again for your review and great comments about our business. Kind regards Caroline Corrigan Director DF Dawn F. Private Practice Manager Hospital & Health Care Used the software for: 2+ years ### "A Really Great Practice Management System" March 6, 2023 5.0 I've been using Midexpro for 21 years and also use other systems. Over the years it has evolved with the market place and the cloud based system is the best I've used. The Management team encourage suggestions from users and genuinely want to make their system the best. There's always something new to learn, and a new function to explore. Pros All Features are easy to use. Encryption emails easy for patients to access. No unnecessarily complications with any of the features. New functions added regularly as my job evolves to keep pace with developments i.e. tasks, integrated credit card facilities, voice recognition integration. Cons I have no dislikes with this system at all. Review Source Response from Avebury Computing March 7, 2023 Thank you Dawn for taking the time to leave a great review! I will pass on your comments to the team who I know, will be thrilled with your feedback. It has been a pleasure to read your comments and to know you have been using MidexPRO for 21 years! That's amazing to know! Thank you once again for some great comments and we hope to continue to keep up the good work. Kind regards Caroline Corrigan Operations Director. CB Christine B. General Manager Mental Health Care Used the software for: 2+ years ### "A robust and scalable Practice Management system" March 17, 2022 4.0 Pros Midex is a very robust platform, that has the benefit of years' worth of feedback and improvements. We use it to manage the diaries and patient records of 27+ clinics, and it is an invaluable and integral part of our working practice. The Support team are second to none. Cons There are a number of smaller features we feel could be added or modified to improve usability, but the Midex team are always open to suggestions and - where possible - incorporating these into their development roadmap. Review Source Response from Avebury Computing March 28, 2022 Good morning Christine, Thank you so much for your comments and taking the time to leave them. I will pass them on to the team, especially Support. I will also ask Nathan, Support Manager to get in touch to hear your thoughts on improvements. We are currently in the process of reviewing improving usability and this will be very helpful to hear. We also have a Focus Group which is made up of MidexPRO clients who also offer their thoughts on this subject. You may like to join and share your thoughts too. Nathan can expand more on his follow up call. Once again, thank you for leaving your honest comments. Kind regards Caroline Corrigan Operations Director DF Debbie F. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "New User and Loving It" January 9, 2024 4.0 Pros It's been so easy to pick up and need very little training, very intuitive. Cons Just the issue over the diary, would like to be able to alter it to the timings we use. Review Source Response from Avebury Computing January 24, 2024 Hi Debbie, thank you very much for your review. I'm delighted to hear that you have found MidexPRO easy to use and very intuitive. With regards to your query regarding diary timings, I believe this is something we can help with, I have asked one of our Support Team to get in touch. Thank you once again for leaving a review and I'm sure we can fix that diary concern you have. Kind regards Caroline Corrigan Director Similar Products Featured ## Related categories [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.