# Page 2 | MidexPRO Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is MidexPRO the right Medical Practice Management solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/9040/MidexPro/reviews

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MidexPRO

4.9 (109)

[View alternatives](https://www.capterra.com/p/9040/MidexPro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of MidexPRO

## Showing most helpful reviews

Showing 26-50 of 109 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Bridget H.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Midex - Easy to Use and Reliable "

September 13, 2025

5.0

My experience with Midex has always been positive. I have been with Midex for 15years (pre Cloud based). I find it user friendly and easy to set-up and link to Healthcode for simple billing processes. Help and support are excellent for both simple and complex queries.

Pros

I particularly like the efficiency of being able to access a secure cloud based system with up-to-date patient clinical notes and accounts on hand from any location. As a private medical practice manager to a number of individual medical/surgical consultants based in different locations the easy system access helps the smooth up to date running of clinics.

Cons

I am not altogether happy with the email system, although Word based it is difficult to edit and clunky, additionally I frequently have sent issues when sending to more than one recipient.

Review Source

Response from Avebury Computing

September 16, 2025

Thank you so much for taking the time to share your feedback, and for being such a loyal Midex customer for over 15 years. It’s wonderful to hear how the system has helped you manage your consultants and clinics so smoothly, especially with the flexibility of accessing everything securely from any location. We’re really grateful you’ve highlighted the positives, and we also truly value your honesty about the email system. We want this to work better for you, so one of our Support Team members will be reaching out directly to go through the issues you’ve mentioned and find the best solution. Your continued trust in Midex means a lot to us, and we’re committed to making sure your experience stays as positive and straightforward as possible. Kind regards, Nina Gould - Operations Manager

CB

Claire B.  
Practice Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Best PPM software on the market"

July 23, 2025

5.0

Great experience with Midex Pro as a software and also the Midex Pro team who are always happy to help.

Pros

Midex Pro is a fantastic software for private medical practice management. It has all the features needed to run a practice smoothly. No additional software is required. Great customer service too.

Cons

Could do with a multi practice task assignment feature for secretaries handling multiple practices at once.

Alternatives considered

[Semble](https://www.capterra.com/p/181314/Semble/)

Reason for choosing MidexPRO

Midex Pro is significantly better for individual consultants.

Review Source

Response from Avebury Computing

July 24, 2025

Hello Claire, I hope you’re doing well. Thank you for sharing your thoughts on MidexPRO—your detailed insights help us grow and improve every day. I’m especially grateful for your praise of our Support Team. They work hard to be both knowledgeable and responsive, and I’ll be sure they see your kind words. You also mentioned a few concerns, and I’d like to understand them better. One of our team members will reach out to discuss this in more detail. Thanks again for your time and honest feedback. It’s invaluable to us as we continue refining MidexPRO. Warm regards, Nathan Howse - Support Team Leader

JM

Jamie M.  
Group Head of Operations  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great service and team"

August 18, 2025

5.0

Open and transparent with communication. Honest, and to the point of the conversation. Great from start to finish.

Pros

The customer service was great. Dan was super helpful throughout and always on hand to answer questions.

Cons

Nothing so far. We are new to the system and at the moment, we require some adaptive changes to support our practice as we make the changes from one system to Midex. The team are open to supporting these developments, so lets wait and see!

Switched from

[Optix](https://www.capterra.com/p/141220/ShareDesk-Optix/)

Billing management directly linked to the Midex system.

Review Source

Response from Avebury Computing

August 19, 2025

Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you’ve had a positive start with MidexPRO and that Dan and the team have been helpful throughout your onboarding. We truly value open and honest communication, so it’s great to know that this came through in your interactions. We also appreciate your feedback regarding the adaptive changes needed to support your practice. Your input is incredibly valuable, and we’re committed to working closely with you and supporting you every step of the way. Thanks again for choosing MidexPRO—we’re delighted to have you on board! Nina Gould Operations Manager

AA

Alessio A.  
Director and consultant psychologist  
Mental Health Care  
Used the software for: 1-2 years

### "Calls always answered and dealt with promptly "

January 6, 2025

5.0

Fantastic experience - would be even better to specialise the package for allied health (psychologists, OT, physios etc) professionals

Pros

It covers all the needs for a healthcare SME, and the support is outstanding - there is always a (very pleasant and helpful) human ready to take a call and help

Cons

Would appreciate the package focussing also on other professions specifically eg facilities to add psychometric questionnaires and online completion and scoring; giving patients access to own records etc

Switched from

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

security and because it makes my PA’s life and invoicing easier

Review Source

Response from Avebury Computing

January 7, 2025

Hi Alessio, thank you very much for taking the time to complete a review. I'd like to say how much I appreciate your feedback and I'm delighted to hear how MidexPRO supports your business. Thank you for your comments regarding our Support Team, we pride ourselves on having a 'helpful human' ready to help and I'll ensure your feedback is passed on. With regards to your comments on broadening the package for other professions I've noted them for future reference. Once again, thank you for your feedback, it's much appreciated. Lisa Darby, Operations Manager.

JC

Jane C.  
Practice Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Easy to use"

December 9, 2024

5.0

It's been great. It was a bit aggravating during the changeover that some things about the way the system works were not made clearer, as I fully utilise the system and personalise it. Meant that I had to redo a lot of things but now it's up and running it's not a problem.

Pros

Very easy to use and has lots of easy to use features once you get up and running. Love the bulk payments section.

Cons

When typing, if caps lock on, it doesn't switch round as in word to make initial cap with lower case following. Can't duplicate a GP etc from another so you have to fill in a complete new dataset each time - really annoying. No self completing drop downs for addresses etc

Switched from

[PPM Express](https://www.capterra.com/p/240172/PPM-Express/)

The above was not what I had but it didn't have PPM and it wouldn't let me leave it blank. Wanted something online so I didn't need to run a server. Also, wanted more functionality than was available.

Review Source

Response from Avebury Computing

December 20, 2024

Good morning Jane, thank you very much for taking the time to review MidexPRO. I'm delighted to hear that the system is easy to use and that you love the bulk payment section for invoices. With regards to your comments about duplicating GP's this is possible and i will ask one of the Team to reach out to you and show you how to speed this process up. Lisa Darby Operations Manager

JD

Jenny D.  
Medical Secretary Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent and an efficient service"

December 19, 2024

5.0

I have found MidexPRO to be extremely easy to use, makes my working day more efficient. Consultants are happier as they can access their database wherever they are (working in the NHS, abroad etc). The staff are very helpful and friendly, and will respond to any query in a timely fashion.

Pros

It is quick, efficient and easy to use. The staff are friendly, very helpful and knowledgeable

Cons

There is nothing not to like. I wish I had found MidexPRO sooner!

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

A couple of consultants had looked into MidexPRO and thought it would be beneficial. I trialled it with them, though it was an excellent product so introduced to further consultants and I am still advocating it.

Review Source

Response from Avebury Computing

January 2, 2025

Good morning Jenny, thank you very much for taking the time to review MidexPRO. I'm delighted to hear that the system is easy to use and makes your working day more efficient. Lisa Darby Operations Manager

CM

Cassie M.  
Medical secretary  
Medical Practice  
Used the software for: Less than 6 months

### "Midexpro for med secs"

December 20, 2024

5.0

Very positive. The support is generally immediate which is so valuable.

Pros

Speed and ease of use. Accessibility and support.

Cons

The encryption. This is a niche concern probably only relating to letters sent to GPs - they don't like it. A lot of surgeries are advised not to click on a link.

Switched from

[DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/)

We were moving from a hospital who owned the licence - DGL made it prohibitively expensive for us to buy a licence and transfer data

Review Source

Response from Avebury Computing

January 6, 2025

Hi Cassie, thank you very much for taking the time to send your recent review. I'm delighted to hear that you find MidexPRO accessible and easy to use. Your feedback for support is invaluable and I'll ensure your comments are passed on. Once again many thanks for taking the time to complete the review. Best wishes. Lisa Darby Operations Manager

NK

Nikki K.  
Practice Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Midex Pro review"

July 30, 2024

4.0

Excellent service, someone is always on the telephone when you need help, they are helpful and everything I have needed has always been sorted out for me.

Pros

The system is easy to use to find patients and add documents etc. We had a new member of staff start last week and she has said how easy it is to use.

Cons

The diary is difficult due to us having so many diaries and this means that double bookings can happen if lots of people try to book. I think it needs a little looking at to make it smoother for people who see patients in various locations. We have up to 4 hospitals with theatre bookings and clinic bookings. No 2 weeks are ever the same so this does make it a little complicated. Hopefully this can be looked at and made simpler somehow

Reason for choosing MidexPRO

I looked at many companies whose names I cannot remember. MidexPRO were able to offer us what we needed and we were recommended them from another clinic. I spoke to the clinic involved and they have been with them years and were very happy.

Switched from

[DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/)[Medesk](https://www.capterra.com/p/166286/Medesk/)

DGL we have been with for 20 years but the system was just a little old and did not offer all the products needed. We tried Medesk but were only with them 3 months as they were not at all suitable for our needs.

Review Source

Response from Avebury Computing

August 2, 2024

Dear Nikki, thank you very much for taking the time to complete a review for MidexPRO. I'm delighted to hear that you find the system easy to use and that your new starters are also finding it easy to navigate. Our Support Team are always happy to help and support, thank you for your comments I'll be sure to pass them on. Your feedback on the diary feature is very important to us, managing multiple diaries is something we have discussed and I'll ensure your comments are added to the request list for further discussion. Once again, many thanks for taking the time to review MidexPRO, Kind regards. Lisa

LB

Lynda B.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Super Easy Midex"

September 2, 2024

5.0

Easy to use and emailing from Midex is super easy

Pros

Friendly staff always helpful with any problems i may have. Staying on top of accounts is easy.

Cons

Not being able to add on consultants - option at present a little long

Review Source

Response from Avebury Computing

September 9, 2024

Good Morning Lynda, thank you very much for taking the time to review MidexPRO. I'm delighted to hear that you find the system easy to use and that the Team have been helpful and supportive. With regards to your comments regarding adding consultants, I'll check with the Team to see if there's any easier option for you and ask them to make to contact. Thank you once again for taking the time to complete the review. Lisa Darby Operations Manager

CS

Cathy S.  
Medical Secretary  
Medical Practice  
Used the software for: 1-2 years

### "An overall Medical Secretary review"

August 19, 2024

5.0

Excellent overall, helpdesk are always very helpful and it does not matter how silly the questions is!

Pros

The efficiency of the help desk, scanning in medical notes etc

Cons

Sometimes the accounts are a little bit confusing when doing a account report for aged debtors.

Review Source

Response from Avebury Computing

August 22, 2024

Hi Cathy, thank you very much for your recent Capterra review. It's great to hear how MidexPRO is supporting you and the features you find most useful. There is no such thing as a silly question and your feedback on the Support Desk is very much appreciated. I'll be sure to pass it on. With regards to the reporting feature, I'll ask the Team if there's any other supporting material with might be able to help. Once again, thank you taking the time to send your feedback. Kind regards Lisa Darby, Operations Manager

KJ

Krystina J.  
Sales and Marketing Director  
Plastics  
Used the software for: Less than 6 months

### "Fantastic Service"

July 18, 2024

5.0

As I have said above, it has been a pleasure dealing with the company and the product, very helpful. I would also like to understand more what can be utilised with the product for CRM/sales focus - call manager integration/sales management and pipeline management to name a few.

Pros

Service and support is paramount to the business and your support team have excelled in my queries/questions and support needed. They are always on hand, will do training sessions with me and explain things so simply. Very impressed and grateful.

Cons

Nothing so far, need to understand more so the capability of medical records management and whether all can be stored through midex - IE photos/surgeon notes/nurse notes and so on.

Review Source

Response from Avebury Computing

July 30, 2024

Hi Krystina, thank you very much for taking the time to submit a review of MidexPRO. I'm delighted to hear about the fantastic service you have received and that you have been supported by the Team. I'll ensure you comments are passed on. With regards to continuing to understand the functionality of MidexPRO, there are a number of features available within the system, if you'd like to explore these in more detail please do not hesitate to contact us, the Team would be happy to discuss these with you. Once again many thanks for taking the time to submit a review. Best Wishes. Lisa Darby, Operations Manager

JS

Jane S.  
Executive Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Midex review as a medical PA"

January 5, 2024

5.0

Learning a new system, being used to NHS hospital systems, this is very user friendly, easy to navigate around and I love the fact you can email patient letters straight from their record.

Pros

Having no formal training, just verbal help by a colleague, I found Midexpro easy to navigate around. I have only been using for six months so still getting used to what else I will need to do with it as it's a new role.

Cons

Nothing yet! As a new role, I am still learning the package. But so far, nothing is frustrating or hard to work out. I now have own licence, so without having to keep logging off my colleague who works on it in the hospital (I work from home), it is better practice for us both for our Consultant.

Review Source

Response from Avebury Computing

June 6, 2024

Dear Jane, thank you very much for taking the time to complete a review for MidexPRO. I'm pleased to hear that you find the system easy to use and navigate. Ease of use is really important to us and I'm delighted that you are finding the direct email to patient function useful. Many thanks, Lisa Darby Operations Manager

YL

Yasmin L.  
Medical Secretary  
Medical Practice  
Used the software for: Less than 6 months

### "Great service, lots of options to personalise for a great practice management system."

May 21, 2024

5.0

Really clear from the beginning what the product was and lots of assistance available on how to use it. Lots of useful integrations available and makes practise management really simple and contained. They have great communication.

Pros

Many capabilities, always support on hand to talk you through anything you need to set-up or amend.

Cons

Not always straightforward to personalise documents as specifically as we need them but support is always on hand to talk through how to do it the best way.

Review Source

Response from Avebury Computing

June 25, 2024

Hi Yasmin, thank you very much for taking the time to review your experience with MidexPRO. I'm delighted to hear that you have found the system really clear from the start of your journey and that you've had the assistance you need to get you up and running. I'll pass your comments to the team regarding the communication and support you've received. Personalisation of documents is important, please don't hesitate to contact us if you need any further help. Best wishes. Lisa Darby, Operations Manager

JC

Jo C.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Midex Pro Review"

May 23, 2024

5.0

Pros

I have had an excellent experience with Midex Pro. Easy to use and navigate. Great to be able to switch from one practice to another. It does everything you need to enable you to run your private practice with ease. If needed the support team are absolutely fantastic and always there to help.

Cons

Nothing, the system works well and the support team are just great.

Review Source

Response from Avebury Computing

May 29, 2024

Good Morning Jo, thank you very much for taking the time to send a review regarding your experience with MidexPRO. I'm delighted to hear that MidexPRO is supporting your private practice and you find it easy to use and navigate. I'll pass your comments on regarding the support team it's always great to receive fantastic feedback. Best Wishes Lisa Darby, Operations Manager

WB

Will B.  
Operations  
Medical Practice  
Used the software for: Less than 6 months

### "MidexPRO for excellent management of medical and clinical practices."

September 7, 2023

5.0

We had to find a new practice management system in a very short space of time. We looked at other options, one of which said it would take 8 weeks to set up... in this day and age, 8 weeks? Madness.So we called MidexPRO and explained our problem, that we had less than one week to get set up with a new practice management solution and these guys delivered. Nothing was ever a problem and honestly, it was a breeze to get set up and off and running. Many software programs have unnecessary features that no one uses, leading to high expenses and poor customer service. However, this was not the case once we started using MidexPRO.We are very happy with this software and highly recommend it to anyone seeking other solutions. They are a good team and will certainly get you up to speed in no time.

Pros

Outside of all the features needed by medical admin staff and consultants, MidexPRO delivers all of this and more. But what makes MidexPRO an excellent choice is the team behind the software. Our onboarding experience was excellent - the team are slick, professional, super responsive and all-around good guys. If any issues arise, it's an email or phone call away to get a quick response and solution. Training for new team members is thorough, in-depth and easy. Both our admin team and consultants are very impressed with this software and I cannot champion the team at MidexPRO enough.

Cons

We have no complaints or problems with the system. All our ideas are already planned for the future. The system is very strong and easy to use, and we haven't encountered any issues or drawbacks so far.

Review Source

Response from Avebury Computing

September 11, 2023

Thank you so much Will for taking the time to leave a review. I am really pleased to read your comments and I will share them with our team. The Support team especially will be thrilled to hear how their help has given you a great experience thus far. Please do remember that we are on hand to support you and your team with training now and in the future with new tools and improvements and encourage you to let us know if at any time, we can help improve your experience of MidexPRO. Kind regards Caroline Corrigan Operations Director.

SW

Sue W.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "My Review"

October 21, 2022

5.0

We are currently using this with one surgical practice of 3 consultants. I like the product a lot - in fact I recommended it to the lead consultant in the first place as I had heard good reviews about it and I knew the support from MXP would be very good. I will be recommending it to some of my other consultants in the future - but I really do think it would be an advantage for MXP to set up our templates themselves (even if we have to pay extra for this) because this I have found very stressful and time-consuming. This is my only criticism about the software - but for me, it's important.

Pros

Booking the patients and seeing what is happening with them is all absolutely great. However, the major bonus is the Phone and Remote Support from the MXP Team. That is superb - better than all of the other similar companies.

Cons

I think setting up the personalised templates is extremely difficult, time-consuming and stressful. I'd like it to have been done for me so that the product is "oven ready". I still would like it done for me. I'm too busy to faff! I believe that PPM do that - MXP should really think about doing that, too.

Reason for choosing MidexPRO

I really didn't like Heydoc - and I resigned from a Practice I had run for more than 9 years because that consultant selected Heydoc against my wishes. Carebit I think may still be a prospect for one of my other consultants - which is his choice. I have a medical secretarial business and I want to have a product which is identified with me and which I identify with and one which my consultants all use. MXP may just be that - as long as you can sort out my templates for me!

Review Source

Response from Avebury Computing

November 3, 2022

Thank you Sue for taking the time to leave a review for us. Your comments are extremely helpful and constructive, and I will speak to my Support Desk Manager regarding the template suggestion. We do offer walkthroughs of all the features within MidexPRO and also offer refresher training sessions to help with any of the features or tools that are difficult to use. The User Guide is also a helpful tool to use but as you mentioned, if you dont have time, this might be of no use. I will ask Nathan (Support Manager) to give you a call once I have spoken to him about the suggestion and he will come back to you. In the meantime, the remainder comments made will be shared with the team. Thank you again for taking the time to leave a Capterra review and do remember that asking Support for help, is what they are there for. Kind regards Caroline Corrigan Operations Director.

RG

Ruth G.  
Patient Adviser  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent product"

December 22, 2023

5.0

My overall experience is great and the support service is exceptional, if you don't get through straightaway, which is rare, you are always called back promptly and the team are always helpful and able to answer questions/queries

Pros

MidexPro is very easy to use and quite intuitive. The various features are relevant and easy to navigate around.

Cons

You are unable to set a manual due date for invoices raised that would allow you to generate an accurate report of out standing accounts.

Switched from

[PracticePal](https://www.capterra.com/p/138261/PracticePal/)

Practicepal no longer fitted the needs of the business

Review Source

Response from Avebury Computing

January 2, 2024

Thank you Ruth for taking the time to leave this review of MidexPRO. I am extremely pleased to read you find the product excellent and the service, exceptional. I will will pass this back to the team who I know will be very happy. I will also ask one of the team to call you later today or tomorrow depending on holidays as there is a work around to your concern. We are reliant on how the Healthcode tool works with MidexPRO and Support will explain this to you on the call. Thank you once again for your review and we look forward to supporting you further. Kind regards Caroline Director MidexPRO

DH

Donna H.  
Medical PA  
Medical Practice  
Used the software for: 2+ years

### "Backbone of the practice administration "

March 7, 2023

5.0

Could not be without Midex - I am lost if there is ever a hiccup in provision/services, which is extremely rare and very quickly rectified by the support team

Pros

I have used Midex for many years, recommended it to other consultants and secretaries, and have been able to run a practice that held up to 16 consultants at one point with several secretaries. The flexibility and adaptability of the Midexpro system is key

Cons

That I do not have enough time in my day free to explore the new services that they introduce to Midexpro - I am sure there is more functionality within Midex that I am yet to have time to utilise

Reason for choosing MidexPRO

At the time ease of use and price, along with the direct support link - being able to talk in person with the Midex team whenever I need

Review Source

Response from Avebury Computing

March 14, 2023

Thank you Donna for a wonderful review! These comments will be passed on to the team who I know will be so happy to hear. We have always aimed to listen to you, our clients and offer the best SLA on responses. I can see that we are getting that right! Your comments about extra services is probably correct. At a recent event we held in Bath, most of the people in the room were unaware of all the options and functions available to them. I am working on that to rectify and help our User base to utilise more of the tools to help your day to day activity. I will ask one of the Support team to call and run through the list of features (most are free) and help to rectify your point and hopefully, you might be able to attend one of our workshops ran across the country over the next year. Thank you once again, for taking the time to leave a wonderful review. We really appreciate it. Kind regards Caroline Corrigan Operations Director

GF

Grace F.  
Medical Secretary  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy, manageable and overall great "

November 14, 2023

5.0

have used midex for 3 years now with my consultant and i wouldn't want to use anything else

Pros

Its ease of use - being able to manage everything in once place and I am constantly learning new features and having already used it for 3 years learning even more things is great !

Cons

Nit picky bits but not detrimental - it doesn't recognize "/" forward slashes when labelling documents -

Review Source

Response from Avebury Computing

November 27, 2023

Thank you Grace for taking the time to leave a review of MidexPRO. I am really pleased to see that you find the system very easy to use and that the new features we offer, give you all you need to support your work. With regards the forward slash, this is often a problem with saving PDFs from Word rather than a specific MidexPRO rule. Unfortunately, we are unable to change this as Word is a product of Microsoft and nothing we can control. I will speak to one of the Support Team to give you a call and explain further or offer an alternative solution just in case I have missed anything. Thank you once again for a lovely review and I hope we continue to deliver a great product to you. Kind regards Caroline Corrigan Director.

SB

Sarah B.  
Senior Medical Secretary  
Hospital & Health Care  
Used the software for: 2+ years

### "Great little private practice database!"

July 13, 2021

5.0

For me, it did everything I needed it to do and was a pleasure to use.

Pros

I have been using Midex Pro for 15 years initially using the word processing package for the clinic letters and raising the invoices for a busy and successful orthopaedic consultant. I have always found the system very intuitive and easy to use and it flows well. The team at Midex Pro are always on hand to answer queries either by phone or e-mail and they are very open to new ideas and suggestions from the users to improve things. I liked the statement reminder feature which helps keep on top of things well and everything is in one place and very accessible. There are so many features which work very well and probably many more I have never needed to use! I have never had any real issues with it.

Cons

Nothing that springs to mind actually. I might have mentioned it before now if there was :)

Review Source

Response from Avebury Computing

July 16, 2021

Thank you Sarah for such a wonderful review. The team always like to work with clients to improve the functionality where its needed and as you've used the system for some years, you will have seen MidexPRO evolve into the Practice Management system it is today. Those suggestions and improvement have come, in some part, from User experience and we are really grateful that you and others have made suggestions. Long may it continue! I will pass on your comments to the team and know they will be really pleased. Thanks again for taking the time to do this review. Kind regards Caroline Corrigan Operations Director.

BD

Barbara D.  
medical secretary  
Hospital & Health Care  
Used the software for: 2+ years

### "Highly recommend MidexPro"

July 14, 2022

5.0

Just easy access and search for patients and records, invoicing, end of year accounts, recalls, entering new patients and GP is fast due to the search by postcode etc. Definitely saved a huge amount of time for me.

Pros

This software is very easy to use and includes all the features I need to run three busy consultants' practices. Easy search and find, excellent reports for financial accounts, recall system, necessary templates. All in all, it is adaptable and customer services is always prompt and efficient

Cons

If there has to be anything at all it excessive mouse clicks to access new letter for example and other requirements which I think is really due to being a safeguard for us but really this is nit picking.

Review Source

Response from Avebury Computing

July 15, 2022

Thank you Barbara for taking the time to leave a Review. Your comments really to help us know if we are getting it right for all those that use MidexPRO and likewise, if there is room for improvement. You may have seen in previous Information Sheets that we have undertaken a huge piece of work to reduce the number of Clicks and Mouse movement across the entire MidexPRO system. The results of which should be live in November. You are not the only person to have mentioned this and we have taken this on board to improve that element of the software. More information will be cascaded to all Users via the Information Sheets sent out every two months. The next is August. I will feedback all the wonderful comments on function and customer service to the team and know, they will be really pleased to have made such a good impression. Thank you once again Kind Regards Caroline

DR

DENISE R.  
SELF EMPLOYED  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "EXCEPTIONAL PROFESSIONAL SOFTWARE"

December 7, 2020

5.0

The benefits of Midex Pro are innumerable - not only does this software provide an excellent and efficient practice module but is progressing with additional features on a regular basis and the reason for its efficiency lies with its staff. I cannot speak highly enough of the superb professional support and help provided - their email support service again is excellent - each member of staff I have had the pleasure of dealing with "go above and beyond to assist with any issues" - nothing is too much trouble for them and consequently this makes my job so much easier - they are to be highly commended and recommended

Pros

Having worked with Midex Pro software for the past 10 years - I cannot envisage using any other form of Software in the foreseeable future - its features and its efficiency have steadily progressed over the years and continues to do so- from appointments-invoicing- accounts - document templates - case notes etc - facilities for End of Year Accounts - everything one needs in order to run an efficient and reliable Practice - perfect of both Consultants and secretaries or sole Practitioners

Cons

If I had to pinpoint one area I was disappointed with after the upgrade of Midex Pro and that is the actual layout of the diary which now provides a vertical view of the diary where previously it was horizontal - horizontal view provided sight of the entire clinic day and provided information in an instant - now you have to scroll down the page in order to locate the information which can sometimes be missed

Review Source

Response from Avebury Computing

December 9, 2020

Many thanks Denise for a wonderful review. We are all thrilled to see how much you have enjoyed MidexPRO along with noting the superb customer service had. I have sent a link to your review, over to the team. I have spoken to my Software team asking them to review you comment made about scrolling on the diary. If we can make this work better for you, we will. I will update you on a personal email to you. Once again, thank you for taking the time to leave a glowing review. Kind regards Caroline

AC

Anne C.  
Practice Manager, self employed  
Medical Practice  
Used the software for: 2+ years

### "Anne"

March 7, 2023

5.0

Excellent friendly service - I would highly recommend to colleagues - and have done so many times.

Pros

I have used MidexPro since 2010 and I have always loved using it. I had used other software systems before this but MidexPro is by far the most user friendly. I work within a group of secretaries and it has all the features we need for managing busy practices. Additional features have been added over the years to make it even more efficient. The ebilling facility is a great time-saver. I cannot praise the support team enough, always returning calls promptly.

Cons

One feature I would find helpful would be to include the procedure code fee for each insurance company set up with the initial package, and then regularly updated. Other than that there is nothing I dislike about the system.

Review Source

Response from Avebury Computing

March 14, 2023

Thank you Anne for leaving a wonderful review. I am pleased to read that we have made your working day more efficient by adding new functions to the software. We do listen to your requests and implement them whenever there is a good 'argument' for change or improvements. With regards the insurer codes, you may not be aware that there is a list of known insurer codes listed in the User Guide found on the right hand side of your Dashboard. I will ask one of the Support team to call and show you for future reference. As the insurer codes are set by the insurer and not us, we are not informed of any changes to codes and often receive our information from the client themselves and update accordingly. Same goes for any amends that Healthcode may implement with their clearing house. Thank you once again for your comments and I know Support especially will be pleased to read such positive comments. Kind regards Caroline Corrigan Operations Director

CH

Clare H.  
Medical Secretary  
Hospital & Health Care  
Used the software for: 2+ years

### "Great System"

November 7, 2023

5.0

It's been a great system to use, better than others I have used in the past.

Pros

Midex Pro is easy to use for all aspects of running a private practice, from making/changing appointments, reports and with the introduction of MXPay invoicing and taking payment is also easy.

Cons

Can't think of anything, so far it's all positive.

Review Source

Response from Avebury Computing

November 16, 2023

Thank you Clare for taking the time to review MidexPRO. I am really pleased to see that you find MidexPRO a great system to use and that using the many tools available is helping you so much. The payment facility MXPAY saves so much time on duplication of process and as you said, makes work so much easier. Thank you again for taking the time to leave your comments and I hope we can continue to deliver a great system. Kind regards Caroline Corrigan Operations Director.

MK

Michelle K.  
Private Medical Secretary  
Medical Practice  
Used the software for: 2+ years

### "Excellent software"

February 9, 2022

5.0

I have been with MidexPro now for some years and they are always very helpful and supportive. Their product is evolving all the time with new features added regularly and overall it makes my life, as a busy secretary, so much easier and more efficient.

Pros

It is exactly what it says on the tin! Easy to use and the support is great. The ebilling facility is particularly great!

Cons

The third party contacts/insurers etc - deleting out of date GPs/contacts/insurers etc could be made a little simpler.

Review Source

Response from Avebury Computing

February 14, 2022

Thank you, Michelle for taking the time to leave a wonderful review of MidexPRO. I will pass on your comments to the team. With document deletions, we do appreciate that to delete something is a little long winded. Those steps were put into place to avoid Users mistakenly deleting documents. Previously, to restore a 'mistake' involves the Software team searching for the document & restoring and often the urgency of the request means deviation from other work and updates. However, if you are looking to remove large amounts of out-of-date data, there is a Purge document found on the Navigation bar under 'Legal'. If you wish to list the data you wish to be removed, and send to Support, we can do this work for you. Support can help with information on what you will need to keep for HMRC reasons and can help with the Purge document as well. Thank you again for your kind comments and taking the time to leave a review. Kind regards Caroline Corrigan Operations Director

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