# Page 3 | MidexPRO Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is MidexPRO the right Medical Practice Management solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/9040/MidexPro/reviews

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MidexPRO

4.9 (109)

[View alternatives](https://www.capterra.com/p/9040/MidexPro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of MidexPRO

## Showing most helpful reviews

Showing 51-75 of 109 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SD

Sharon D.  
VA support  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Hassle free experience. Would recommend!"

June 15, 2023

5.0

Easy and straight forward. An approachable team, who are always happy to help.

Pros

Easy to use, with no fuss. Implemented and starting using straight away with no problems. Plenty of help and tutorials if required.

Cons

Nothing to dislike. Any 'wishes' get relayed to the team in case they can add these to future updates.

Switched from

[Consentz](https://www.capterra.com/p/171328/Consentz/)

Secretary had previously used Midex and explained how the integrated options to could benefit the practice.

Review Source

Response from Avebury Computing

June 26, 2023

Thank you so much Sharon for taking the time to leave a review of MidexPRO. I am really pleased to read you are finding the system easy to use and are being supported well by the team and I will relay that to them. Thank you again for offering to recommend us to fellow colleagues. We really do appreciate it. Kind regards Caroline Corrigan Operations Director

SG

Susan G.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "MidexPro user"

November 27, 2023

4.0

Always very helpful and easy to get hold of.

Pros

Easy to use and \[sensitive content hidden\] and the team are very helpful.

Cons

The cost of adding on a function ie extra user or appointments diary.

Reason for choosing MidexPRO

Cheaper and did not need all the functions Practice Manager/DGL provide.

Review Source

Response from Avebury Computing

December 5, 2023

Thank you Susan for taking the time to do a review of MidexPRO. I am really pleased to see you find the system easy to use and also the team very helpful. I will pass your comments back to them! I am going to ask one of the team to call you in regards to adding an extra User to your system. There are no charges for Users only Licences on the Account. If you need more Users added, this can be done by sending an email to Support who will do so within 30minutes. If you need Users to all access the system at the same time, this will require a Licence. In my experience, though, you are unlikely to need the exact amount of Users on your Account with the same amount of Licenses. Its just a case of logging out when you are finished. Support will ring you later today or tomorrow morning and talk this through just in case I am missing something. Thank you once again Kind regards Caroline Corrigan Director

SC

Sara C.  
PA  
Medical Practice  
Used the software for: 2+ years

### "One of the best Medical systems!"

October 5, 2022

5.0

One of the best systems out there that is extemely easy to use and\[SENSITIVE CONTENT\] and his team are always on hand to help with everything

Pros

I have been using MidexPro for a very long time and find it one of the easiest systems to use. From accounting to scanning in patient records it is excellent

Cons

There is nothing! I havent yet come accross anything

Alternatives considered

[DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/)

Reason for choosing MidexPRO

We have always used Midex for many years but as it is a cloud based system I am able to log on anywhere is very handy when my boss needs patient information. The guys at Midex are always available to help. It was a no brainer to continue using them.

Review Source

Response from Avebury Computing

October 11, 2022

Thank you, Sara, What a wonderful review. Thank you so much for taking the time to leave your comments I will pass on the comments to the rest of the team, especially Support who will be thrilled to have received such a positive review. Once again, thank you for taking the time to expand on why MidexPRO is the best Practice Management Software provider for you. Kind regards Caroline Corrigan Operations Director.

aG

annette G.  
marketing Comms Business Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Parkside Private Secretarial Services and Midex "

June 15, 2023

5.0

Pros

We did not have a generic private medical system, after trailing a few we went with Midex, the platform is really simple to use and the support is great.

Cons

We have restrictions with our location so at time we cannot utilise all of the services offered

Review Source

Response from Avebury Computing

June 26, 2023

Thank you Annette for taking the time to leave us a review. We have taken a lot of advice from current Users to help ensure a less complicated experience of using the system so to read that you feel its simple to use, is great feedback. The system is ever expanding with new partnerships and tools that can help Clinicians and those connected, to enhance your experience further. Do keep checking the Information Sheets for new updates or the information on the System itself, when we introduce new tools. When you are in a position to use them, the team will be happy to help and show you how best to use them. Kind regards and thank you again Caroline Corrigan Operations Director

GH

Gaye H.  
Secretary  
Medical Practice  
Used the software for: 2+ years

### "Easy to Use with Great Support"

October 6, 2021

5.0

Really user friendly, very rarely 'goes down' and you always are well supported with the team at Midex.

Pros

The team at Midex are always happy to listen to any suggestions, at this point we would like it to have a facility to fully integrate with a new writing device. The system is very easy to use, having tested a different medical system for a sister practice Midex was the most user friendly by far.

Cons

There are no features that are difficult, if you are unsure the team are always available to help. We would like to be able to use a writing pad for patient notes that connects directly with the patient's file within Midex and we're hoping that this is something that will be available.

Review Source

Response from Avebury Computing

October 8, 2021

Thank you so much for leaving your review of MidexPRO. I will pass on your comments to the rest of the team who will be really happy to hear your feedback. I have asked Dan in Support to call you regarding the ability to use a writing pad for patient notes. This can be done but best he explain to you directly. We always welcome feedback or suggestions on features that might help you or your Practice to work more efficiently and should you have any other requests for improvements, please do contact Support who will talk through ideas and give you an idea of if it can be done. Thanks again for taking the time to leave your review. We really do appreciate it. Caroline Corrigan Operations Director

EB

Eloise B.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Great system to help with running a busy practice"

October 1, 2021

5.0

We have been using Midexpro for over 16 years now and it has grown and developed as has our practice. It is a straightforward and easy to use software system.

Pros

The software covers all areas of running a busy practice. It is so useful to have everything we need integrated into one system.

Cons

We have discussed with Midexpro how we want to move to a more paperless office and at the moment this does not meet our requirements but I believe this is something they are working on and we hope will be set up soo.

Review Source

Response from Avebury Computing

October 6, 2021

Thank you Eloise for your wonderful review. I will pass on your comments to the team who will be really pleased to hear them. Yes, you are correct in saying we are working on making our software, more paperless We are working on offering an App that will help you and other clients using MidexPRO. It is currently in the scoping stage and work is likely to begin in the next few months. Paperless is high on our priorities as a business and we have made some great headway already with offering clients the ability to use the Patient Portal and encryption emailed for invoices, receipts and letters along with a number of other features available. Once the App is completed, it takes us one more step in completing our Paperless goal. Thank you once again, for taking the time to leave us a constructive review. Kind regards Caroline Corrigan Operations Director.

LB

Lisa B.  
Practice Manager Bath ENT  
Hospital & Health Care  
Used the software for: 2+ years

### "Using Midex Pro"

March 7, 2023

5.0

Great team on the end of the phone. Always available, you don't have to hang on listening to music. The team know your set up and know your needs making it so easy to do things. If the system doesn't do what you want, you just say and they will see if it can be put in place. Huge benefit being able to speak to people immediately who can jump on and sort any issue or guide you do be able to make changes.

Pros

Can be accessed anywhere so consultants can view their clinics before they come to the hospital. Very easy to use

Cons

Sometimes it will slow up but a quick call to the team will normally resolve this.

Reason for choosing MidexPRO

The fact that being able to have support available makes a big difference. They are constantly looking to offer more things to benefit our businesses

Review Source

Response from Avebury Computing

March 9, 2023

Thank you Lisa for a great review. I will pass on your comments to the rest of the team. I will also ask one of the Support team to call and talk through any speed issues you may be having. This may be down to a simple fix on your PC or device to help speed up access. WiFi is the normal culprit but lets check for some other potential glitches that might help. Thank you once again for taking the time to leave a review. We really do appreciate it. Kind regards Caroline Corrigan Operations Director.

DS

Dee S.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "5 Star"

March 8, 2023

5.0

Very positive experience with Midex Pro. This is why we have worked with them for 17 years.

Pros

I have been using Midex Pro for 17 years. It is accessible whether I am in the office or on the move. I use it for all the billing, patient registration, letters and documents. Thanks to Midex Pro, our practice is very organised and using the diaries enables us to keep the clinics running smoothly.We rarely have any problems but when we do, the level of attention, we receive from the support staff is second to none. I highly recommend Midex Pro.

Cons

Honestly, nothing. I highly recommend Midex Pro.

Review Source

Response from Avebury Computing

March 10, 2023

Thank you Dee for that '5\*' review! I am really pleased to read how the team and software are getting it right for you. I will pass on your comments to them and I know that will make their Friday afternoon! Thank you again for taking the time to leave a review of the system and we hope to continue to support your clinical needs. Kind regards Caroline Corrigan Operations Director.

IL

Ian L.  
Consultant  
Medical Practice  
Used the software for: 1-2 years

### "Outstanding customer service and very easy to use"

October 19, 2023

4.0

Really exceptional compared to my previous experience with practice manager. A few tweaks and its unbeatable

Pros

Ease of importing documents, tremendous customer service

Cons

The diary function is sometimes annoying- always flicks back to midnight and you have to scroll down......

Review Source

Response from Avebury Computing

October 23, 2023

Good morning Ian Thank you very much for taking the time to leave a review of MidexPRO. I am really pleased to read that you have found our customer service outstanding and the software easy to you. With regards the diary issue, we can set that function to the times that work for you. I am going to ask one of my Support team to give you a call and show you how to set the times so it doesn't flick back to midnight which will fix the scrolling point. Any concerns at all with the system, please do give us a call. You may have suggestions that will help us improve functionality or service and we are always keen to improve where we can. Once again, thank you for taking the time to leave us a review. Kind regards Caroline Corrigan Operations Director

SK

Svetlana K.  
PA  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Customer Service"

March 13, 2024

5.0

Pros

I would like to admit that Customer Service Team work so efficient. Every member of the team is very helpful, very patient, their explanations are very easy to follow and after the session, I always feel more confident at using Midex properly. Thank you very much for that.

Cons

Sometimes, it is very slow. Also. I noticed that the payment done through Stripe sometimes not reflected in the system. A few time I had to check Stripe payments directly.

Review Source

Response from Avebury Computing

March 14, 2024

Good Morning Svetlana, thank you for your kind words regarding MidexPRO. I'm delighted to hear that you find the Support Team efficient and that we have been able to support you in using the system confidently. With regards to your feedback about the speed of the system, we have recently upgraded the server and I'm hoping you will have noticed an improvement. I'm grateful for your feedback on our MXPay product through Stripe, we are currently piloting a new provider which we hope to offer to our clients shortly, this should prevent the issue described from happening. Many thanks for taking the time to post a review. Lisa Darby, Operations Manager

LJ

Lauren J.  
Medical Secretary  
Hospital & Health Care  
Used the software for: 6-12 months

### "Midex Review 25.04.23"

April 25, 2023

3.0

My overall experience of Midex has been successful and beneficial as it has allowed both myself and my Consultant to easily access information on a patient.

Pros

What I most like about Midex is that it allows you to look up patient information in one place quickly and all the information about a patient is stored in an easy to locate way in date order.

Cons

The one thing I don't like about Midex is on the 'document comments' function within the 'actions tab', when you enter comments it does not show if these have been read, seen or displays the date they were posted and by whom to allow an audit trail to be kept and to also make sure that messages have been read.

Review Source

Response from Avebury Computing

May 16, 2023

Thank you Lauren for taking the time to leave a review of MidexPRO. I am pleased to see that overall you are finding the system easy to access especially regarding Patients details. I am going to ask one of my Support team to call and understand the concerns you have with the Documents and see if we can either find you a different way to use this part of the system or see if we can tweak the function to work better for you. I will pass on your comments to the team and thank you again for taking the time to leave us a review. Kind regards Caroline Corrigan Operations Director.

AS

Angela S.  
Head of Operations  
Hospital & Health Care  
Used the software for: 1-2 years

### "KMSS - Review"

March 14, 2024

5.0

Excellent. Easy to use, and responsive support team when needed

Pros

Easy to use, for both staff and consultants. Good support from IT team when needed

Cons

Financial reporting. It would be helpful to have the facility to create own report templates from custom report function.

Review Source

Response from Avebury Computing

March 18, 2024

Hi Angela, thank you for taking the time to submit a review for MidexPRO. I'm delighted to hear that you find the system easy to use and that the Support Team are responsive and helpful. With regards to your feedback on financial reporting, this is something that has been highlighted before and has been added to our development plan. Once again thank you for your feedback. Lisa Darby - Operations Manager

Miriam S.  
Private Practice Coach  
Mental Health Care  
Used the software for: 2+ years

### "My preferred practice management software, so easy to use and integrate."

February 28, 2022

5.0

Pros

So easy to use, plus great customer service.

Cons

Honestly, it's so good, that there's not much to complain about, and over the last decade, any time I've found an issue, they've fixed it and improved the product!

Review Source

Response from Avebury Computing

March 2, 2022

Thank you so much Miriam for taking the time to leave a review of MidexPRO. I will pass your comments on to the team who I know, will be really pleased to know, we meet you needs. We look forward to continuing to provide excellent customer service and robust, secure, software. Kind regards Caroline Corrigan Operations Director.

SL

Sue L.  
Medical Secretary  
Medical Practice  
Used the software for: 2+ years

### "Excellent Medical Record Management"

November 23, 2023

5.0

Pros

It is very user friendly and straight forward to navigate. Customer Service is excellent. There is always someone at the end of the phone/email even with the smallest query.

Cons

Slow to load sometimes but I think that is to do with my internet supply!

Review Source

Response from Avebury Computing

November 30, 2023

Thank you Sue for taking the time to leave us a review! I am extremely happy to read that our customers service is excellent and will pass on your comments to the team. Equally, that you find the system easy to navigate. This is something we have worked hard to achieve and involve you, our Users in any change process. I'm very pleased this seems to be working. I will ask one of the Support Team to call and do a few checks on your PC to see if there is anything obvious causing slow loading. Sometimes, it can be some very simple to adjust and we can help identify this for you. Thank you once again for your review and great comments about our business. Kind regards Caroline Corrigan Director

SM

Sally M.  
Consultant Haematologist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "review of Midexpro"

September 25, 2023

5.0

very positive including excellent support staff

Pros

It is easy to use, easy to access and navigate. It is a secure data environment

Cons

Many of the features I do not use and it can be a little clunky at times.

Reason for choosing MidexPRO

it was recommended

Review Source

Response from Avebury Computing

September 29, 2023

Hi Sally, thank you so much for leaving a review of MidexPRO. I will pass on your comments to the team who will be pleased to hear your comments. I will ask one of the team to call you regarding 'clunkiness' of the system. I wonder if there are some settings on your PC that might need adjusting? Leave this with me and I'll ask Support to give you a call. Thank you once again for taking the time to leave us a Review. Kind regards Caroline Corrigan Operations Director.

DF

Dawn F.  
Private Practice Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "A Really Great Practice Management System"

March 6, 2023

5.0

I've been using Midexpro for 21 years and also use other systems. Over the years it has evolved with the market place and the cloud based system is the best I've used. The Management team encourage suggestions from users and genuinely want to make their system the best. There's always something new to learn, and a new function to explore.

Pros

All Features are easy to use. Encryption emails easy for patients to access. No unnecessarily complications with any of the features. New functions added regularly as my job evolves to keep pace with developments i.e. tasks, integrated credit card facilities, voice recognition integration.

Cons

I have no dislikes with this system at all.

Review Source

Response from Avebury Computing

March 7, 2023

Thank you Dawn for taking the time to leave a great review! I will pass on your comments to the team who I know, will be thrilled with your feedback. It has been a pleasure to read your comments and to know you have been using MidexPRO for 21 years! That's amazing to know! Thank you once again for some great comments and we hope to continue to keep up the good work. Kind regards Caroline Corrigan Operations Director.

amS

anne marie S.  
company director  
Medical Practice  
Used the software for: 2+ years

### "excellent product"

October 10, 2023

5.0

Highly recommended.

Pros

I have not used anything other than Midex

Cons

Nothing.If I'm unsure I will ring and ask and the customer support will help me through my problem.

Review Source

Response from Avebury Computing

October 13, 2023

Thank you Anne Marie for taking the time to leave us a review. I am very pleased to see that you are very happy with MidexPRO as a software and that the Customer Service is equally good. I will be sure to pass your comments on the Support team who will be really pleased to hear your comments. Thank you once again for your time and we look forward to continue the excellence service. Kind regards Caroline Corrigan Operations Director.

CB

Christine B.  
General Manager  
Mental Health Care  
Used the software for: 2+ years

### "A robust and scalable Practice Management system"

March 17, 2022

4.0

Pros

Midex is a very robust platform, that has the benefit of years' worth of feedback and improvements. We use it to manage the diaries and patient records of 27+ clinics, and it is an invaluable and integral part of our working practice. The Support team are second to none.

Cons

There are a number of smaller features we feel could be added or modified to improve usability, but the Midex team are always open to suggestions and - where possible - incorporating these into their development roadmap.

Review Source

Response from Avebury Computing

March 28, 2022

Good morning Christine, Thank you so much for your comments and taking the time to leave them. I will pass them on to the team, especially Support. I will also ask Nathan, Support Manager to get in touch to hear your thoughts on improvements. We are currently in the process of reviewing improving usability and this will be very helpful to hear. We also have a Focus Group which is made up of MidexPRO clients who also offer their thoughts on this subject. You may like to join and share your thoughts too. Nathan can expand more on his follow up call. Once again, thank you for leaving your honest comments. Kind regards Caroline Corrigan Operations Director

CR

Charles R.  
Surgeon  
Medical Practice  
Used the software for: 2+ years

### "Long time user"

February 9, 2024

5.0

Excellent.

Pros

This is a long term tool that has been a great friend to me and my team for 30years. The transition to cloud based has been easy, with the offering improved

Cons

\-

Reason for choosing MidexPRO

Colleague using .

Review Source

Response from Avebury Computing

February 20, 2024

Hi Charles, Thank you so much for your kind feedback. I'm delighted to hear that you find MidexPRO so easy to use and I'm even more delighted to hear that the system has been a great friend to you over the last 30 years. We pride ourselves in our product and our people and consider clients part of the family! Many thanks, Lisa Lisa Darby Operations Manager

DF

Debbie F.  
Practice Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "New User and Loving It"

January 9, 2024

4.0

Pros

It's been so easy to pick up and need very little training, very intuitive.

Cons

Just the issue over the diary, would like to be able to alter it to the timings we use.

Review Source

Response from Avebury Computing

January 24, 2024

Hi Debbie, thank you very much for your review. I'm delighted to hear that you have found MidexPRO easy to use and very intuitive. With regards to your query regarding diary timings, I believe this is something we can help with, I have asked one of our Support Team to get in touch. Thank you once again for leaving a review and I'm sure we can fix that diary concern you have. Kind regards Caroline Corrigan Director

OQ

Omar Q.  
Consultant Plastic Surgeon  
Hospital & Health Care  
Used the software for: 2+ years

### "Great service and functionality"

March 30, 2022

5.0

Excellent overall.

Pros

As a consultant, I love the fact that I can easily access my patients' records and my clinic and theatre diaries. The support is second to none and it is always easy to get hold of one of the team.

Cons

Need to improve online booking system but the team are working on this and have taken on board our concerns.

Review Source

Response from Avebury Computing

July 22, 2022

Thank you Omar for those kind words. I am really pleased to read that the software is working well for you and is easy to navigate. I will feed back your comments to the rest of the team who will be very happy to hear them. The online booking functionality has had some significant improvements completed recently to allow for more data to be captured at point of registration. We continue to gather feedback and make improvements as we go on this feature and soon, Patients will be view (securely) their documents and invoiced. Thank you again for taking the time to leave a review. Kind regards Caroline Corrigan Operations Director.

RA

Rosie A.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "MidexPro is a no-brainer!"

April 28, 2022

5.0

MidexPro has revolutionised the running's of my business and I am so grateful to use it everyday.

Pros

It is user friendly, with a fantastic customer support service who are reactive and personable people. Invoicing, document production, appointment scheduling and recalls are all fantastic and easy to use features.

Cons

There is nothing specific that I would say I like least

Review Source

Response from Avebury Computing

May 16, 2022

Thank you Rosie for taking the time to leave us a great review of MidexPRO. Our aim has always been to be approachable and listen to you, our clients when it comes to improvements to the software. I will pass on your comments to the team who I know, will be thrilled to hear! Thank you once again Kind regards Caroline Corrigan Operations Director

lB

louise B.  
practice manager  
Medical Practice  
Used the software for: 1-2 years

### "Great customer support"

November 23, 2023

5.0

very good. Feel well supported. Wish I had Midex for all my consultants now and not DGL

Pros

Whenever I have an IT issue - I always look forward to talking to the customer service team - in particular \[sensitive content hidden\] - he phones me very promptly, has a very pleasant friendly demeanour and very knowlegeable and sorts my IT issue out very fast and efficiently. Compared to some other companies I deal with - where their customer service is bordering on rude and disinterested at best - he is a credit to your company

Cons

nothing. Generally very pleased. For me, it is much better than DGL

Review Source

Response from Avebury Computing

November 27, 2023

Thank you so much for taking the time to leave us a review Louise. I will pass on your wonderful comments to the team who I know, will be very happy, especially the Support Team. I am very pleased to hear how they help you and one team member in particular. I will be sure to speak to him personally to thank him. Kind regards Caroline Corrigan Operations Director

CS

Carly S.  
PA  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Fantastic and user friendly system - best medical system I have used "

December 15, 2022

5.0

The team at Midex are truly fantastic. They always answer a query within a really short space of time. They are helpful, efficient and easy to talk to. They talk you through each issue and resolve things instantly. I have highly recommended Midex and the team to many colleagues.

Pros

Easy to use and work around. Simple and minimal steps to sending letters and processing invoices.

Cons

There is nothing I do not like about the software at all.

Reason for choosing MidexPRO

Excellent reviews from colleagues.

Review Source

Response from Avebury Computing

December 23, 2022

Thank you so much Carly for leaving such a positive review. I am really pleased that you find our system easy to use and has all the tools you need to do your job! I will pass on your great comments to the team and thank you in advance for recommending us to fellow colleagues. We really do appreciate it. Kind regards Caroline Corrigan Operations Director

SB

Sarah B.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Practice Management Software"

September 26, 2023

5.0

Excellent. We have been with Midex Pro since 2005 when we first set up our practice. Customer services all very helpful and on a personal level.

Pros

Customer service, patient records, online payment link

Cons

I still struggle with the diary, but this is due to the nature of our practice.

Review Source

Response from Avebury Computing

October 3, 2023

Thank you Sarah for taking the time to leave us a review. I'm so happy to read you find the system and customer service, excellent. I will pass on your comments to the team. If we can be of any further help with the diary section, please do ask Support. They may well be able to help you. Thank you once again for the comments and for being with us for so long! Kind regards Caroline Corrugan Operations Director

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