# Page 4 | MidexPRO Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is MidexPRO the right Medical Practice Management solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/9040/MidexPro/reviews

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MidexPRO

4.9 (109)

[View alternatives](https://www.capterra.com/p/9040/MidexPro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of MidexPRO

## Showing most helpful reviews

Showing 76-100 of 109 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MB

Mark B.  
Company Secretary  
Hospital & Health Care  
Used the software for: 2+ years

### "Midex Pro support is excellent."

July 30, 2021

4.0

Midex Pro helps us do our accounts at the end of year very easily.

Pros

Midex Pro is very easy to use and very user-friendly. \[SENSITIVE CONTENT\] and his team are very knowledgeable about MidexPro and can sort out most issues quickly for us.

Cons

We were not able to integrate our TDL tests with Midex Pro but I believe that had to do with TDL's inability to integrate?

Review Source

Response from Avebury Computing

August 2, 2021

Thank you Mark for taking the time to leave us a review. We are really pleased that you found Support really helpful and I will be sure to pass this back to the team. With regards TDL integration - I am going to ask Nathan to give you a call today. From your account, we can see that you have this feature switched on in MidexPRO so not sure why this isn't working for you. It could down to the Lab Request Code and Nathan will be able to fix that for you. If you have any concerns with the features at all, please do send an Email to Support@midexpro.com and we can aim to investigate or help you. Thanks again for your review and look forward to our continued working partnership. Kind Regards Caroline Corrigan Operations Director.

CO

Claire O.  
Medical PA  
Medical Practice  
Used the software for: 2+ years

### "5 star Customer Service"

April 4, 2023

5.0

My overall experience with MidexPRO has been exceptional.

Pros

A nice straightforward software and there is always someone at the end of the phone happy to help.

Cons

I do not currently have any things which I do not like about MidexPRO.

Review Source

Response from Avebury Computing

April 5, 2023

Thank you so much Claire for taking the time to leave us a Review. I will pass on your wonderful comments to the rest of the team who I know will be really happy to have been helpful, especially the Support team. We always aim to listen and support any requirements you have with the Software and any training needs. We will continue this level of service for you in the years to come. Kind regards Caroline Corrigan Operational Director

CM

Charlotte M.  
Business owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Fantastic software, I would not run my business without it!"

March 7, 2023

5.0

Pros

Ease of use, everything I need in once place

Cons

It would be useful to be able to view the entire list of patients in each practice

Review Source

Response from Avebury Computing

March 13, 2023

Thank you Charlotte for taking the time to leave a lovely review! I will pass on your comments to the team and ask one of the Support team to call you regarding the patients list of each practice. We have a number of reports which you can use and if that doesn't give you what you need, a new tool, calls MXREPORT will. This is in its testing phase right now and will add the ability for clients to arrange bespoke reporting to give you the report you need. If you need any changes to help your business, Support will listen to your ask and start the Request process. If there is a genuine reason for change, the Senior management team will aim to fit amends or improvements to the system into the plans for Software changes. Thank you once again for taking the time to leave a review. Kind regards Caroline Corrigan Operations Director.

PM

Philippa M.  
Private Medical Secretary  
Medical Practice  
Used the software for: 2+ years

### "Patient and supportive team"

May 6, 2021

5.0

Excellent supportive and patient service.

Pros

Online facility so can access anywhere. Shared platform with other users.

Cons

Breaks down a lot! May also be our own access at home, but there are often delays and problems which are frustrating.

Reason for choosing MidexPRO

Best suited to my role.

Review Source

Response from Avebury Computing

May 10, 2021

Thank you, Philippa, for your lovely review and feedback. I am pleased you find the software best suited to your role and will pass your comments on to the team. I am going to ask Dan on Support to give you a bell to see why the system breaks for you. He can do a service check on your equipment to see if you have the most up to-date version of Word and Browser available to you. Normally a service check is charged but we will do this free of charge and aim to resolve this for you. It would explain why you are having problems with loading as in essence, if you are not on the most up to date options, MidexPRO will be talking in a different 'language' to what you have. The is a guide to what you should have, in the Terms of Use found on your Dashboard and Dan can show you this when he calls. Thank you again for taking the time to do a review and to give us the helpful feedback. Kind regards Caroline Operations Director MidexPRO

LM

Lucy M.  
Company Secretary  
Medical Practice  
Used the software for: Less than 6 months

### "New User of MidexPro"

July 18, 2022

5.0

As above

Pros

I really like how easy it is to use. \[SENSITIVE CONTENT\] is a great surgeon but incredibly disorganised and I found when I cam on board (I am his wife and have come for a commercial background) that it was a very effective way to manage him and our practice effectively

Cons

I am irritated that we are unable to allow our secretary to use it at the same time as us. There are only three of us in the practice and it seems very expensive and poor value for money that only one person can use it at once.

Review Source

Response from Avebury Computing

July 21, 2022

Good morning Lucy. Thank you for taking the time to leave a review for us and some constructive comments for us to work on. With regards access to your version of MidexPRO, we have Users and Licences. You can add as many Users as you to MidexPRO completely free. If you need all Users to work on MidexPRO simultaneously, then you will need the appropriate amount of Licences for access and Licences are chargeable. In most cases, not all Users do not access MidexPRO at the same time and simply log out when not using the software. This frees up a Licences enabling others to log in and work as they need to. I will ask Support to call and talk through the best scenario for you to help with this irritation and hope to resolve this point quickly for you. Thank you once again for talking the time to feedback to us your concerns. Kind regards Caroline Corrigan Operations Director.

KP

Karina P.  
Dentist  
Medical Practice  
Used the software for: 2+ years

### "Midex Pro review"

April 12, 2021

5.0

Great experience. Amazing service from the representatives.

Pros

The software is very easy to use and the team are always avaliable for any queries and any issues are always sorted in a timely manner.

Cons

It would be great if they developed the software to have incoming emails to allow us to switch our entire practice over.

Alternatives considered

[Capsule](https://www.capterra.com/p/124041/Capsule/)[EXACT](https://www.capterra.com/p/6364/EXACT-V12/)

Reason for choosing MidexPRO

The ease of integration for all medical practices within 1 software package.

Review Source

Response from Avebury Computing

April 19, 2021

Many thanks for the wonderful review. I will feed back your comments to the team and will speak to the Software team about your request relating to emails. I suspect one of the team, Adam, will contact you later this week (Week starting the 19/04/21) to discuss further. Thank you for taking the time to review MidexPRO and your feedback: This all helps to build the best Practice Software for our clients and potential clients. Kind regards Caroline Corrigan Operation Director MidexPRO

HB

Hilary B.  
Practice Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Midexpro is amazing"

June 10, 2021

5.0

Compared to the hospital's system that we have to access remotely, Midexpro is far more user friendly and set out more sensibly. It is not labour-intensive compared to the numerous screens you have to go through on the hospital's own system.

Pros

Midexpro is incredibly easy to use and I have recently my 16 year old apprentice to use it who was picked it up within minutes.

Cons

I don't think there is one single thing I can think of that I would want to change regarding this software.

Review Source

Response from Avebury Computing

June 11, 2021

Thank you Hilary for you wonderful review. I will pass on your comments to the team who will be really happy how well you find the system. We always welcome feedback and if at any time you have any feature requests or other suggestions, please do send into Support. Thank you again for taking the time to leave a review. Kind regards Caroline

MM

Maureen M.  
Secretary  
Hospital & Health Care  
Used the software for: 2+ years

### "My Review"

December 30, 2022

5.0

Pros

I can recommend Midex Pro highly. I have used for many years. It is simple and easy to use and contains everything you need to do to provide effective secretarial service to your consultant.

Cons

Maybe I like least the encrypted emails. Seems like patient's do not receive them sometimes or are unable to access.

Review Source

Response from Avebury Computing

January 5, 2023

Thank you Maureen for your lovely review. I am really pleased the software has all you need to carry out your day to day activities. I will take note of the email feedback: it can be difficult to ensure all settings on patients phones allow for external emails to reach them. Sometimes, emails are found in Spam folders which can be annoying. Moving them into the main folder, can change the algorithm for future correspondence which may fix the problem. I will ask Support Desk Manager Nathan to give you a call and give you some tips that may help with new patient. Once again, thank you for taking the time to leave a review. Kind regards Caroline Corrigan Operations Director

PS

Paula S.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Practice Manager"

July 19, 2022

5.0

It makes my life and the practice management side of things quick and easy.

Pros

Very easy to use. Clear text. Safe and reliable.

Cons

Nothing to comment on. Easy to use and you can navigate your way around things and if you are not sure the team can help you.

Review Source

Response from Avebury Computing

July 21, 2022

Thank you Paula for taking the time to leave a review. I am really pleased to see you find MidexPRO easy to use and a reliable tool to aid you with day to day tasks. I will feed your comments back to the team and should you require any further assistance with new features, please do contact Support for help. Thank you once again, Caroline Corrigan Operations Director.

DE

Debra E.  
Medical Secretary  
Medical Practice  
Used the software for: 2+ years

### "Big Fan of Midexpro"

May 4, 2021

5.0

I have been using Midexpro for many many years, way before it went online and I have always found it a user-friendly system. Now it is online it has changed my working experience hugely (being able to work from anywhere)

Pros

Ebilling, prescriptions, card payment facility, diary in fact there isn't anything I don't like, Midexpro is the most user-friendly Medical software I have used. The support team are fantastic always there to help, always professional and always friendly, nothing is too much trouble.

Cons

don't think there is anything I don't like, except maybe having to have separate emailing systems

Review Source

Response from Avebury Computing

May 5, 2021

Thank you Debra for a wonderful review. I will pass on your comments to the rest of the team who I know, will be really chuffed. With regards the separate emails systems, I think you are referring to integration of Outlook. We have looked at this before an it doesn't look like this will work. We try not to say never, but for now the two systems wont speak to each other. Thank you once again, for the wonderful comments and for taking the time to give us a review. Kind regards Caroline Operations Director.

SB

Sue B.  
Medical Secretary  
Hospital & Health Care  
Used the software for: 6-12 months

### "MIDEX is perfect"

April 20, 2023

5.0

I am now starting to invoice through Midex, although would like to be able to email directly from Midex.

Pros

The whole package is easy to use. Creating your own templates makes the process quicker.

Cons

The only thing I don't like is the fact that if I am not using it all the time during the day, it signs you out, which can be annoying if you are on a call to a patient and have to sign in again.

Review Source

Response from Avebury Computing

April 24, 2023

Many thanks Sue for taking the time to leave a review of MidexPRO. I am really happy to see that you think we are 'perfect' and I will pass your comments back to the team. With regards signing in and out, this is for security and licencing purposes. I can understand this might be annoying though and there is a way to extend the locking process to longer. It will not be able to remove completely for the GDPR and Licence needs but I can ask one of the Support team to give you a call and see what can be done to reduce the frustration. Thank you once again for such a wonderful review. It is greatly appreciated. Kind regards Caroline Corrigan Operations Director.

TB

Tracy B.  
Medical Secretary  
Mental Health Care  
Used the software for: 2+ years

### "MidexPro Review"

July 19, 2022

5.0

Easy to use. MidexPRO team always on hand when you have a query. The staff are so patient and are always so willing to help. It is nice to know you have back-up if you ever have a problem.

Pros

Easy to use. No need for paper records. Everything is in the one file.

Cons

There is nothing really I do not like about the software.

Review Source

Response from Avebury Computing

July 22, 2022

Thank you Tracy for taking the time to leave a wonderful review. I will feedback your comments to the team who will be happy to hear how easy you find the software. We hope to continue to enhance the software's functionality and continue to give the best customer service possible. Kind regards Caroline Corrigan Operations Director

GW

Georgia W.  
Managing Director  
Financial Services  
Used the software for: 2+ years

### "Intuitive system and fantastic support team"

July 19, 2021

5.0

Pros

The billing function of MidexPro is very straightforward, intuitive and easy to use. The support team are also excellent and ensure they respond to any queries quickly and efficiently.

Cons

MidexPro provides us with everything we need to effectively run our medical billing company. There are certain features which would be desirable which we currently don't have access to, however, MidexPro have been very forthcoming with listening to our requests and are continuing to make considered improvements to the system.

Review Source

Response from Avebury Computing

July 20, 2021

Thank you Georgia for your review. I am really pleased to read your lovely comments regarding the functionality and Support team. I will pass on your comments to the team. Regarding features that would be desirable, I will ask Adam to call you this week and talk through your thoughts on what would aid you and your teams daily activity. We really do appreciate your feedback and taking the time to do this review for us. Kind regards Caroline Corrigan Operations Director.

MG

Marcel G.  
Consultant surgeon  
Medical Practice  
Used the software for: 2+ years

### "MidexPRO- user freindly electronic patient records system"

December 10, 2020

5.0

MidexPRO is a user friendly electronic medical patient record kepting at its finest!

Pros

MidexPRO is a superb electronic medical patient record system. My secretary and I are delighted that we chose Midex. We have been using Midex online for some years now and it has proven to be particularly user friendly and reliable. Midex has allowed us to maximise productivity, especially in Covid times. We couldn't be without it! Midex customer support is also excellent and \[SENSITIVE CONTENT HIDDEN\] and the Midex team have always been easily contactable.

Cons

no negative aspects- we are very happy with the product

Review Source

Response from Avebury Computing

December 15, 2020

Many thanks for taking the time to review MidexPRO and thank you for such a wonderful one too! I am thrilled that you like the software and find it, user friendly and reliable. I will pass your kind words on to the team and look forward to continuing to provide great service to you and your fellow colleagues. Kind regards Caroline Corrigan Operations Director.

JR

Joan R.  
Medical Secretary  
Medical Practice  
Used the software for: 2+ years

### "It does what it says!"

July 22, 2021

5.0

Very Happy to work with a secure service

Pros

Ease of use and support when it needs customisation.

Cons

no applicable. If I have an issue the team can always solve

Review Source

Response from Avebury Computing

July 26, 2021

Thank you Joan for taking the time to leave us a great review. It really does help to hear directly from those who use the Software, how easy it is to use and that we tick all the boxes for you. I will pass on your comments to the team today. Thank you once again and if we can help with functionality or training on any new features, Support will be only too happy to help. Kind regards Caroline Corrigan Operations Director

HK

Hawk K.  
Director  
Hospital & Health Care  
Used the software for: 2+ years

### "More than a financial software"

June 18, 2021

5.0

Pros

MidexPro started life AFAIK as an accounting software. It has evolved into a patient information system as well and has enough flexibility to be adapted for uses around clinical notes. The support behind the software is very good and responsive: replies and responses within an hour has been my experience. And the support team also tackle feature requests enthusiastically.

Cons

Being Microsoft Word -centred. I long for a version which is iOS and touchpad friendly.

Review Source

Response from Avebury Computing

June 22, 2021

Thank you so much for leaving a review of MidexPRO. I am really pleased to read your comments and see that you find the software easy and adaptable to use. I will ask Adam to call you later this week regarding the Microsoft products and hope to help you. Thank you once again for taking the time to leave your comments, we really do appreciate all feedback. Kind regards Caroline, Operations Director.

BG

Barbara G.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Excellent support with problem I can't do by myself"

December 9, 2021

4.0

Pros

Clear navigation around the platform and many different options for management

Cons

There are no cons that I can think of just now.

Review Source

Response from Avebury Computing

December 14, 2021

Thank you Barbara for taking the time to leave a review of MidexPRO. I will pass on your kind comments to the team and I know they will be really happy to hear them. We value all feedback, good and bad and also listen to you, our clients, to hear how we can improve on functionality. If there is anything you feel we can improve on - Features, Quality and Ease of Use, please do contact Support. The team are happy to take your comments forward and if we can make adjustments to the Software that will improve the above, we will happily consider them. Once again, thank you for your time and positive comments. Kind regards Caroline Corrigan Operations Director.

DK

Deana K.  
Practice Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Happy user"

February 23, 2023

5.0

The team are excellent. Their knowledge and speed at overcome issues is second to none.

Pros

The ease at which it can be used. Very user friendly. Screens are clear and if needed there are guides to assist.

Cons

Least liked is that the Key for emailing can fail. However if this happens it is easily solved

Review Source

Response from Avebury Computing

February 24, 2023

Many thanks for leaving a lovely review Deana I will feed back your comments to the team who will be really pleased to have received them. Emails issues often happen when our good friends Microsoft do an update and we are not informed. I hope that doesn't give you too many problems and that we can fix any issues had, quickly and efficiently for you. Thank you once again for taking the time to leave a review of MidexPRO. We really do appreciate it. Kind regards Caroline Corrigan Operations Director.

EM

Erika M.  
Consultant  
Medical Practice  
Used the software for: Less than 6 months

### "Midex Pro User- Medical"

July 21, 2022

5.0

Very good

Pros

Easy to use intuitive to navigate layout well presented can access patients records from different functionalities i.e diary, patient's name can label items according to need Fast at loading information

Cons

I am still not able to use some integrations Cloud RX Some items on the clinical page should be editable according to professional needs

Review Source

Response from Avebury Computing

July 22, 2022

Thank you Erika for taking the time to leave a review of the MidexPRO software and service. I am really pleased to see the many good points you have listed regarding functionality. I will ask Support to give you a call regarding the problems you are having with CloudRx. CloudRx is a third party integration and I am not sure if the error may be with their software not allowing you to do what you need. If this is the case, Support can take your request to them directly for a suitable response or solution. If the error lays with us, Support will take those concerns to our Software team to consider/fix. Thank you once again for your kind words and constructive feedback. Kind regards Caroline Corrigan Operations Director

LO

Louise O.  
Private PA  
Hospital & Health Care  
Used the software for: 6-12 months

### "Admin Support"

February 8, 2024

5.0

This is the first time I have used MidexPro and I have been a private healthcare assistant for over eleven years. I wished I had discovered it 11 years ago!

Pros

The ease of all information in one place.

Cons

Few glitches now and then, eg. can't send more than one document out at a time.

Review Source

Response from Avebury Computing

February 20, 2024

Hi Louise, thank you very much for your recent review of MidexPRO. I'm delighted to hear that the system has supported you in your role and that you find it easy to use. With regards to your comments about emailing multiple documents, I believe that the system can do this. I've asked one of our Support Team to make contact to discuss with you. Many thanks Lisa Darby, Operations Manager

PC

Peter C.  
Consultant Surgeon  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent product & customer service"

September 25, 2023

5.0

Excellent for over 20 years!!

Pros

The system is intuitive to use and has the features needed to run an effective medical service. Excellent customer service with regular updates & upgrades

Cons

No issues with system, service or communication.

Review Source

Response from Avebury Computing

October 3, 2023

Thank you Peter for taking the time to leave a review of MidexPRO. I am really happy to read you find the system excellent for your needs and the Support team have been so good. I will feed your comments back to the entire team who I know will be really happy to hear them. Kind regards Caroline Corrigan Operations Director

AC

Ashley C.  
Consultant  
Medical Practice  
Used the software for: Less than 6 months

### "Invaluable"

September 15, 2023

5.0

Very good

Pros

Ease of useSeemless integrationTemplate documents easy to make and use

Cons

Slightly more expensive than some alternatives, but having used MXP for a few months, it does seem the additional outlay is worth it

Review Source

Response from Avebury Computing

September 19, 2023

Thank you so much for taking the time to leave a review Ashley. I am really pleased that you also find the system easy to use and worth the initial outlay. Our team strive to ensure we give the most affective PPM system to all medical specialties and aim to keep the price affordable. I will pass on your comments to the team and I know they will be really pleased to hear you are happy with your decision to use MidexPRO as your Practice Management system. Thank you once again. Kind regards Caroline Corrigan Operations Director.

BP

Bill P.  
Dermatologist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "An excellent system with great personal service when help is needed."

April 22, 2021

5.0

Excellent. They are a great small business. I wish them very well.

Pros

The system is easy to learn, easy to use, does what I need and is very well supported. It is updated regularly to keep up with the needs of private medical practice.

Cons

There are no problems with the software. It would be even better if one could write notes on a tablet and they appear in the file without having been scanned.

Review Source

Response from Avebury Computing

April 26, 2021

Good morning Dr Phillips Thank you so much for the wonderful review of MidexPRO. The team will be very happy to hear your comments. Gary (MD) has also said to watch this space with regards the scanning of documents... Thank you once again for taking the time to fill in this review. We really do appreciate all comments and feedback. Kind regards Caroline

NS

Nicola S.  
Medical Secretary  
Medical Practice  
Used the software for: Less than 6 months

### "Review for Midex"

February 8, 2022

5.0

Extremely supportive team, very prompt with responding to requests for help.

Pros

We use the Practice Manager system, which we find quick and easy to use, and really value the support we receive. I particularly like the fact that we can easily switch from one practice to another, so can see all patients' details, which helps when we are covering, or taking calls for each other.

Cons

Nothing! The system works very well for us, and there is nothing we don't like.

Switched from

[DGL Practice Manager](https://www.capterra.com/p/147891/DGL-Practice-Manager/)

We wanted an improved product with better support when necessary, easier and quicker to use. Midex is all of those things.

Review Source

Response from Avebury Computing

February 9, 2022

Thank you Nicola for taking the time to leave a review. I am thrilled to read your comments and know that the Support team in particular, will be really pleased to hear them. We always encourage all our client to come back to us if they feel they need us to consider a new feature that will aid their day to day working activity, so if this is the case in the future, know we are always happy to receive this feedback and suggestion. Thank you once again for a wonderful review. Kind regards Caroline Corrigan Operations Director

LE

Louise E.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "amazing assistance"

July 1, 2021

5.0

EXCELLENT

Pros

i MADE AN ERROR IN INVOICING THE INCORRECT AMOUNT AND TAKING PAYMENT FROM THE PATIENT WITHIN MINUTES OF LETTING MIDEX KNOW - THEY HAD REVERSED THE SAID ERROR AND CREDITED THE PATIENT. THANK YOU FOR YOUR AMAZING SUPPORT

Cons

NOTHING I DISLIKE - IT IS EASY TO LEARN AND EASY TO MASTER

Review Source

Response from Avebury Computing

July 5, 2021

Thank you Louise for your wonderful review. I will be sure to let the Support team know the positive comments made about their efforts in helping you. The Software team do aim to make the software easy to navigate and I'll pass the positive comments back to them. Thank you once again for taking the time to do a review. We really do appreciate your time. Kind Regards Caroline Corrigan, Operations Director.

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