Addison Health Systems

WritePad

2.5 / 5 9 reviews

Who Uses This Software?

WritePad was developed to support providers in physical medicine and rehab specialties including anesthesiology, physical therapy, pain management, and chiropractic.


Average Ratings

9 Reviews
  • 2.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Addison Health Systems
  • www.writepad.com
  • Founded 1985
  • United States

About WritePad

The WritePad Electronic Medical Reporting System is a full service randomized-text exam note and report generation system that can help a clinic become more efficient and cost effective, as well as more compliant with evolving Health Care Industry regulations. The WritePad EMR System is the flagship product of Addison Health Systems, currently used daily by over 4,500 doctors nationwide in various types of clinics to track patients, create exam notes, and compile detailed patient reports


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WritePad Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes
  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

WritePad Reviews

Simply Awful. Highly Irresponsible. Unethical.

Oct 06, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Please do not consider using this software. Take one look at it first, and you'll see how inferior it is to other platforms that are out there. The most important thing for systems like this is customer support, and Writepad's is AWFUL. Not to mention, I paid $5500 to build a bridge between it and my PM software, and after over 2 years, it is STILL NOT FUNCTIONAL and they will not give me my money back. They are liars, thieves, and incompetents, and I would highly recommend you look elsewhere.

Writepad is a horrific EHR. Their customer support is minimal, nobody knows how to fix the problems that the system has, reporting for CMS is a nightmare (I question whether it's even compliant), and importantly, THEY ARE NEVER READY ON TIME FOR DEADLINES. For example, they were not ready for ICD-10 transition last October 1, 2015, and it led to an INSANE amount of extra work to manually input and change all the codes throughout the month of October and into November. I asked them to compensate us for the fact that their inability to adjust their software in time led to tens of thousands of dollars in lost productivity, additional physician overtime hours, and denials, and they wouldn't even give me a tiny credit on my customer support costs for the year. THE IRONY!!!

This year, 1700 new CPT codes were added, and they are STILL NOT READY (It's 10/6/16). We called them, and they said that they are "testing out some new versions" and that they may have it ready next week. Um...hello? The deadline was October 1!! I am now manually inputting all of these codes.

Do you really want to be with an EHR system that is never ready in advance of the deadlines? Don't you think clinics need some time to integrate industry-wide changes like this into their practice ahead of the deadlines? I mean - this company is truly a joke.

As physician groups, we suffer enough as it is through the whims of government regulation. The last thing we need is an obsolete EHR system with terrible support and a platform that wouldn't impress a programmer from the 1990s that cannot get their act together and be prepared in time for these changes. Do yourself a favor and look elsewhere. This is the worst EHR that we have ever had, and NOBODY ELSE IN THE INDUSTRY has ever heard of them. There is a reason for it. Go elsewhere.

Awful EHR

Oct 03, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Very poor experience. Terrible customer service to go along with an inefficient product.

Pros: The day I stopped using it

Cons: Poor workflows, not tablet friendly (although they will tell you it is), editing templates much more complicated than other EHRs.

Recommendations to other buyers: Do not buy this product. Functionality and support much better with pretty much any other EHR you can buy. I've tried 5 and have finally found one that works. Writepad was the worst.

A very capable customizable software

Sep 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: customizability, stability, pretty fast once you learn it

Cons: Learning curve can be steep

Overall: I am an upper cervical Atlas Orthogonal chiropractor. I have done customizing screens for my practice. Learning the software is not always easy. However, once you have figured it out it is pretty powerful in my opinion. I have patients who have given my notes to MD's who said my notes are very good.

Mabey they have changed-check the return policy-you will probably want to use it.

Aug 18, 2016
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: I bought this garrishly colored amalgam of buttons several years ago. I could never figure out how to get it to print my notes (even with tech support) so I just threw it away. You can learn a lot about a software just by reading their return policy. Theirs was something like 48 hours from when you got it in the mail. Who has time to see that they made a huge mistake in 48 hours? Then you are stuck just like I was.

Recommendations to other buyers: My experience was long ago, check the return policy.

Software produced better notes than hand-written but too complicated

Jul 27, 2016
1/5
Overall
2.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: notes were very quick to produce. Still not worth the price.

Cons: the quality of the notes was very poor - nearly unreadable

Recommendations to other buyers: Support was very poor and ultra expensive. Not worth the expense.

Been a Writepad user for over 4 years

Jun 11, 2016
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: The software is adequate but the support is terrible

Cons: Their support is the worst I've ever dealt with from a vendor.

Recommendations to other buyers: Look at others with better support and more up to date interface

0 Stars if I could

Oct 12, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I would not recommend this product to even the worst of my enemies. We've had this product for a few years, and the thought, "Wow, this is a great program" has NEVER passed our minds. The only reason why we keep it is because it would be incredibly annoying to change to another EHR, especially with this whole transition to ICD 10. Completely outdated, glitchy, buggy, and not ready for ICD-10, even though it has been A WEEK AND A HALF AFTER IT WAS SUPPOSED TO HAVE BEEN READY. You can never get anyone in the tech department or customer service on the line, and they never give you a callback EVEN when you leave messages for them. Not so surprisingly enough, the only department that actually picks up the phone is the sales department! It is October 12, 2015, WritePad. WHY ARE YOU NOT ICD 10 READY?! And WHY is your program always so glitchy, and slow??

WritePad Smiles

Feb 27, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Ease of use and ease of communicating with vendor. I have found that this has been a very helpful product not just for me but also for my colleagues.

Cons: There is always a few things that can be improved upon. Nothing is perfect for everyone. The user interface, I suppose, could be a little better.

Recommendations to other buyers: Think about what your needs are and how you think it is best to fulfill them and then realize that unless you create your own program made specifically for you you can't have it all.

Writepad

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My clinic was wiped off the face of the earth during an EF-5 tornado in 2011 and we did not loose a single note. We had been using Writepad since 2004. I recommend Writepad because Ican costumize the program to my clinics needs for specfic documentation. And I am picky!