Tekno Telecom

NetQuest

5 / 5 1 review


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Tekno Telecom
  • www.teknotelecom.com
  • Founded 1968

About NetQuest

Provide solutions for Inter-Carrier Billing, QoS, Fraud, Troubleshooting.


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NetQuest Features

  • Billing & Invoicing
  • Carrier Access Billing
  • Contract Management
  • Customizable Billing
  • Flexible Rate Tables
  • Internet
  • Order Management
  • Post-Paid Systems
  • Pre-Paid Systems
  • Provisioning
  • Rating
  • Self Service Portal
  • Service Order System
  • VoIP

NetQuest Reviews Recently Reviewed!


An excellent help to monitor the quality of service.

Mar 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: * It is an application that monitors live behavior and manage feasible solutions for clients that the company owns.

* Provides greater precision in the taking of complaints and displeasure to offer more accurate answers to customers, creating a good interaction between the different departments of engineering, billing and administration.

* Current applications and maintaining a good client portfolio depends largely on how to receive comments, complaints, dislikes, among others and transform them into feasible ideas that allow a practical resolution of failures or effective prevention of them within the organization .

* Currently the network is what dominates the business market by the provider-user interconnection, facilitate, manage and control risk units ensures the reduction of problems in the network, maintaining correct control of statistics and resolution of failures, increased experience with the clients.

* NetQuest is an application that is kept in constant development by the newsletters that make arrive manifesting the current state of the platforms, it is an avant-garde trend with an extensive knowledge in the market that allows it to maintain the growth causing a positive impact in our organization, As a user for some time, I have seen how it improves and facilitates the task with clients, both internal and external.

Cons: * It would be of great help, be an application that can connect with a main program of measure for the impact of business incidents.

Overall: Speed, efficiency and improvement in communication processes between departments, as well as acquisition of knowledge to give better answers to customers.