# OmTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OmTrak the right Construction Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90467/OmTrak/reviews --- OmTrak 4.2 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OmTrak Ease of use 3.9 Customer Service 4.3 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL James L. Quantity Surveyor Computer Software Used the software for: 1-2 years ### "OMTRAK - Used for completion documents at Grafton Hall " February 10, 2020 4.0 Overall experience is ok. Could have been much better if we had proper training on how to use the system before we were 6months into the job. It has to be implemented at the start and there be a training with consultants and subcontractors. There generally is no issue with consultants and main contractors working out how to use the system but its the workers onsite that are not mobile phone savy and find it very difficult to show where a defect is on the site works app on your phone when he can barly work his phone in the first place.. Pros 1) Everything is done electronic - if set up correctly - automatic notifications get sent to subs. 2) Very good for defects - Good feature where you can print the QR codes for each room to stay on top of defects Cons 1) Needs more colours - most people like things in different colours so its visually easier to see - it is just Blue and white. 2) There needs to be a function where the main contractor can upload pdf files on behalf of a subcontractor without having to change the settings all the time but still shows who uploaded that pdf - this is due to subcontractors not keeping up with the technology. Review Source Response from WebFM February 17, 2020 Hi James, Thanks for the review! You have given us some fantastic feedback. I will send this to the IT Department and our OmTrak team. kind regards, OmTrak Support sP steve P. Completions Manager Construction Used the software for: 2+ years ### "Use of Omtrak for Defects and O&M's" October 22, 2019 5.0 Pros Ease of use, very fast customer service (we're constantly reacting to subbies needs in the field and Omtrak are all over this). Flexibility of exporting and ease of information received. Cons Only able to apply Defects to one subbie, for example some issues need two or three subbies to complete a job. Need to create defect workflows. Exporting PDF's can take time when Omtrak says "you will receive a link" Review Source AB Alex B. Senior Hydraulic Engineer Design Used the software for: 1-2 years ### "OmTrak Review" August 8, 2019 3.0 It has some good features but lacks smoothness of other similar products. Pros The custom-ability of folders and stages. Cons Reviews only being pass or reject. Would rather give them a comment to fix something up to allow a pass review rather than an outright reject. The inability to stay logged in. Having to explain that I am not a robot every time time I log in. The clunkiness of moving between stages and disciplines. Review Source Response from WebFM August 14, 2019 Hi Alex, Thanks for leaving a review. In response, I have some tips to help you use OmTrak more efficiently. 1. Pass or reject - You can send an email without passing or rejecting with instructions to fix something and once it is fixed, you can pass it. 2. Stay Logged In - We follow security processes to keep our customers information safe. We use this process for now, but will look at other options. As long as we don't compromise security. 3. Clunkiness - Unsure what you mean. If you are referring to cross checking. We suggest duplicating the tab in your browser and cross checking stages with disciplines this way. 4. Lacks Smoothness - again not sure what you mean. We have simplified the OmTrak UI as much as we can whilst keeping the features accessible. This, we hope, allows a smooth Ease of Use. We are happy to use any suggestions you have on improving the UI to improve user experience. Kind regards, OmTrak Support PM Pete M. Contracts Administrator Construction Used the software for: 2+ years ### "Omtrak - Defects Management" August 7, 2019 5.0 Pros Providing an easy to use system, it has helped us to manage our defects through simple notification and clear advice around management of same. This has provided a great help in closing out defect issues, and assisting in management of client relationships through prompt action. Cons A fair amount of subcontractor training is required at the beginning of their use, however OmTrak does provide a simple and easy to use help and training section. Reason for choosing OmTrak Integration with WebFM for manuals management. Review Source GP Graham P. Director Construction Used the software for: 2+ years ### "OmTrak-Start to Finish" August 7, 2019 5.0 We have used OmTrak on numerous Instituitional, Government, Commercial and Residential Projects in Australia and Asia and found it consistently superior to other alternate document control software. Pros The ease that documents and project communications can be written, uploaded and delivered/reviewed Cons Nothing comes to mind in regard to negative issuses Review Source SF Simon F. Director Construction Used the software for: 2+ years ### "Just another software program to learn" August 7, 2019 2.0 Pain in the backside really. Ended up getting the principle contractors rep to do the uploading and managing. Think of it from our position. Aconex, OMTrak, Incite, File share, Perfect commerce, the list goes on and on. So every job we have to lean another program or system. This costs time and money. Pros When it stops emailing me! Struggling to find something that stands out... Cons Just gives the tier one contractors another excuse to not pay you if one defect or tiny section of you O&MM is not complete Review Source Response from WebFM August 13, 2019 Hi Simon, In response to your review, it is very easy to change your email notifications from the dashboard. It is the first bold heading on the top right when you log in on the main Dashboard. You can easily choose how many notifications you will receive from here. Please understand that some people like project managers need to be notified regularly - so we need to allow this with our software. In regard to your incomplete O&M Manuals and Defects delaying your payments. Builders have a liability to the owners to have this complete. It is not an excuse to not pay, it is actually your obligation to have these completed and defects managed properly to meet industry standards and manage the building or facility later on. The ABCC is becoming stricter on defects and building information. You will therefore need to accept this, give it the attention it requires and you will then have no problem getting paid. Everyone hates paperwork, so our software is designed to help. OmTrak MG Matt G. Foreman Construction Used the software for: 2+ years ### "Defect management " October 9, 2019 4.0 For a person in my position (out in the field) OmTrak is the perfect way to manage defects on the go. Pros OmTrak is a clear cut way to manage defects - the defects can be broken right down from different areas of the project right down to specific rooms. This makes allocating defects along with closing them out a simple process Cons The application for mobile devices is easier to use than the computer programme Review Source ST Steven T. Maintenanc Officer Hospital & Health Care Used the software for: 6-12 months ### "Easy to use and understand" August 7, 2019 5.0 Omtrak was used by our team and the building contractors. It was used for identifying defects and reporting to the builder for rectifications. On many occassions, simply calling was not an option. We could open Omtrack and get an almost immediate response. I was very pleased with the simplicity. Pros The redeeming feature of this software is it's ease of use. Anyone can easily navigate and implement this software. I found that is is much more refined and user friendly than the programs that are used by my company. We used this software during our DLP ( Defect Locating Period). Correspondence between my team and the contractors was enhanced by speed and eliminated the game of phone tag. Cons I cannot say there was anything negative about my experience. Review Source RD Ross D. Manager Construction Used the software for: 2+ years ### "Best on market " June 5, 2019 5.0 Document control, awesome manuals and accurate site defect management Pros Manager of several large projects, with some operating OmTrak and another competitor product. Hands down winner is OmTrak document, manuals and site works. Recommend it and miss when I can’t have it Cons Happy with this product Only con is other projects choosing inferior competitors products Review Source MW Mitch W. Project Supervisor Construction Used the software for: 2+ years ### "OmTrack Review" August 7, 2019 4.0 Great for defect management, shop drawings and manuals. Pros Easy to use and understand. Uploading manuals and drawings is simple and fast. Cons Viewing uploaded drawings and documents using the online viewer is quite slow. Much faster to download and view Review Source MN Michael N. QA/Commissioning Coordinator Construction Used the software for: 2+ years ### "User Review" October 1, 2019 5.0 Pros I liked the old asset base used at LCCH. Much easier to find and edit assets Cons As I have used this since the Airport Link Tunnel in Brisbane, it was fairly easy for me. I noticed that Lend Lease used all of my formatting of all sections as a basis for all other Sub-contractors at LCCH to use as training material and to assist them in getting sections completed successfully. Review Source SH Steve H. Project Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "O7M Track used for Peron Institute at QE2 Medical Centre " August 7, 2019 4.0 We got through it but it wasn't very user friendly Pros Nothing really stood out as being that great Cons I found it hard to work out how to upload and submit doc's Review Source VT Victoria T. Project Enigneer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "My Review " August 7, 2019 5.0 We submitted our Operation and Maintenance Manuals for Barwon Health projects on WebFM, it was an easy way to upload information and not have to print out multiple copies of manuals. Less paper wastage Pros Easy to navigate Good way of keeping track of what is submitted and what has been reviewed Cons when submitting it was a little confusing to have the "save" and "submit" button, if you click submit without "saving" first then it becomes a blank submission and you cannot edit without getting administrator to unlock Review Source BF Ben F. Engineer Hospitality Used the software for: 1-2 years ### "Transfer from Building compnay" August 7, 2019 5.0 Pros That it needed no software, It was supplied as PDFs Cons Every PDF from links opens a new screen. Review Source BP Brad P. Contract Manager Construction Used the software for: 2+ years ### "RATINGS" February 12, 2020 4.0 There customer support is very good, straight onto any emails raised. Pros Easy to Use and navigate around, good customer support Cons Question about robot at log in stage when it ask for it three times Review Source Response from WebFM February 17, 2020 Thanks so much for the review Brad! We are glad you like our customer support. We are working on the robot issue, thanks for letting us know. Kind regards OmTrak Support MN Mina N. Engineer Construction Used the software for: 6-12 months ### "Intuitive software " October 4, 2019 5.0 Pros It’s Intuitiveness and ease of use. Does not require training Cons Need to email someone to make changes. In order to make changes you need to email someone. Would be good if changes can be made by the user. Review Source KH Kon H. Project manager Construction Used the software for: 2+ years ### "Use it because you have to" August 7, 2019 4.0 Pros I use this because my clients want me to. It’s handy having all the documents and emails categorised and stored in one site. Cons Selecting the appropriate categories can be difficult if they don’t exist. It would be good to have the ability to add “other” Review Source AI Anita I. Administrator Construction Used the software for: 2+ years ### "Review - Positive" August 7, 2019 5.0 Pros It was easy to use and it alot more efficient then doing paper copies or creating one on word etc. Cons Even when a project has ended a long time ago i get updates on the progress of the manual, even though it was all approved and complete. Review Source BA Brian A. Contract Administrator Construction Used the software for: 2+ years ### "Great Product" August 7, 2019 4.0 Pros Easy software to use with excellent customer service and training provided, particularly with defence CHOTO requirements. Cons No issues observed with this product at this stage. Review Source PK Peter K. Design Manager Construction Used the software for: 2+ years ### "Good database" August 7, 2019 4.0 Positive experience in usage for as built documentations. Pros easy to use for managing assets and as installed documentations Cons Not as convenient for communication and project management Review Source JR James R. Fire and SEcurity Manager Hospital & Health Care Used the software for: 2+ years ### "good clear interface" August 7, 2019 4.0 Pros GUI for this platform is clear and easy to follow Cons workflow lacks clear identification of ownership and status Review Source RS Robert S. Director Construction Used the software for: 2+ years ### "Great option to consider " August 7, 2019 5.0 Pros Ease of use for the project it was adopted for. Easy to navigate. Cons Probably didn’t use enough features to be able to experience any negatives. Review Source NH Neil H. Facilities Manager Research Used the software for: 2+ years ### "Condition audit" August 8, 2019 4.0 Forward planning of budgets assisting asset prevention to ensuring facilities are able to meet research requirements. Pros The software provides and ideal base to facilitate collection of data relating to assets It allows easy access in identification of all aspects of Facilities management ,providing a valuable input into meeting requirements for budget forecasting and asset prevention. Cons Requires a number of steps to set up and easer access to options Review Source cP craig P. Engineer Construction Used the software for: 1-2 years ### "user experience" August 7, 2019 3.0 Average Pros not difficult to use Cons Conversation history can be difficult to track, replying to email doesn't close item and it comes up as outstanding, uploading documents is long winded Review Source JF Joneen F. Senior Projects Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Makes O&M's Professional" August 7, 2019 5.0 Trackability, usability and professional result have all been improved with the use of OmTrak. Pros Multiple people can work on it at the same time. You can see what you've achieved and what is remaining. Excellent reporting and exporting. Cons Some inflexibility in moving sections around, but this is only a problem in some areas not all. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.