# Page 2 | OmTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is OmTrak the right Construction Management solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90467/OmTrak/reviews --- OmTrak 4.2 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of OmTrak ## Showing most helpful reviews Showing 26-50 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Quality & Completions Manager Construction Used the software for: 2+ years ### "Omtrak for Defence Projects" August 7, 2019 4.0 This platform was mandated in our client contract. It would help those that are not very familiar with the Defence completion process. I would suggest when engaging Omtrak, get them to be responsible for adding in all the assets and asset information required for Defence. That process along took allot of work and Omtrak originally offered that as a service to us, although it wasn't stipulated in the contract agreement. Our project contact from Omtrak changed a number of times over the 2 year project period and the level of support varied from individual to individual. Pros The user interface is very intuitive and does not take allot of training. Phone and email support is normally very responsive, although your level of support at project level can vary depending on who is assigned against your project. Cons 1\. Every time you login, you have to press "I'm not a robot", every single time, this gets very annoying and when you look at other platforms that still meet compliance requirements, this is only done on rare occasion. 2. Reporting ability does not allow for flexibility. You'll find yourself using "Content & Status Summary" and creating your own dashboards in Excel. 3. No ability to create dashboards with multiple reporting graphs. 4. You can only apply one filter at a time against a report. 5. In work list, display does not show the location the works were signed against (which it does for example in maintenance schedules view), this created allot of heartache for us when using this for maintenance. 6. When you export to PDF, there is no opportunity to customize the title of the exported PDF. 7. There is limited ability to copy and paste asset attributes to save time. 8. Can not "copy and paste" folders from one project to another. Can not "Copy and Paste" more than one section within an folder at one time. This is a big draw back if you have projects and buildings that are identical. 9. When you export a section, any attachments are not downloaded within the PDF, they require web access to Omtrak. This is a drawback if you want to send a stakeholder a section. The only times the documents are included is when Omtrak burn the hard disks at the very end. 10. Understanding the error reports within Omtrak can be confusing. 11. You are limited to only a 3 step review Review Source MD Mike D. Principal Electrical Engineer Design Used the software for: 1-2 years ### "NZ Review" August 7, 2019 3.0 Pros I don't consider Omtrak to have any advantages over the Aconex system that I have had more experience with Cons Some terminology (e.g. the use of the term 'manuals' in project design stages) is inconsistent with common industry practice in NZ. The indexing/scheduling arrangement of correspondence is not very intuitive to me Lacks document format options and features I work on multiple projects, often with different management systems. It is challenging to effectively switch between them. I find Omtrak to be less intuitive than Aconex which I use more frequently. Switched from [Oracle Aconex](https://www.capterra.com/p/220249/Oracle-Aconex/) I work on various different projects where I am required to utilise the established management systems, including Omtrak in one case Review Source Response from WebFM August 14, 2019 Hi Mike, Thanks so much for leaving us a review. We really value your feedback. OmTrak's true benefits are apparent to the owners at the time of handover, when thorough and compliant Operations & Maintenance Manuals and Design Reports are required. This is where OmTrak shine's and owners can really see the value in the software with the quality of the information and digital format. Sometimes this part of the process is difficult for contractors working on the project to appreciate - particularly as they are the users of the system and doing the work - it can seem pedantic. However, it is of high value to the owner in the running of the facility. We would love to get more of your input. Ryan Chappell our New Zealand BDM would love to talk to you more about this. Please feel free to contact him directly on r.chappell@webfm.net . We have sent your feedback to the IT team to consider when they do their next update. Thanks again for the review. Kind regards OmTrak Support CL Cameron L. Project Coordinator Construction Used the software for: 1-2 years ### "OmTrak Review" August 8, 2019 3.0 The idea of the software works is good. However the program needs a complete redesign to make it more user friendly. Pros One stop shop for Operation and Maintenance manuals. Takes the pressure off contractors to organise OMMs for Defence regarding GEMS etc Cons The program is very clicky. The program doesnt give you enough features or functionality. There are times where ill be in a section and the pop up text box will pop up on my screen but there will be no scroll bar. Basic text editing is needed. Having the ability to resize text boxes is needed. Let project admins add users. Simple task and will take pressure off WebFM Asset section so clunky and clicky. Not very user friendly. Needs to be compatible with multiple resolution/screen sizes. Remove the pop up text boxes all together and have a drip down system. When you click on something - it opens a section on the same screen - with all functions still accessible. Not a pop up text box where you can only do one thing and one thing only. Reason for choosing OmTrak OmTrak was specified in the contract Review Source Response from WebFM August 14, 2019 Hi Cameron, Thanks for your review. Our IT Team is upgrading the UI in the next 3 months. Your feedback has been sent to the Developers to assist in the UI upgrades. We look forward to showing you when it is complete. Kind regards, OmTrak Support BG Barrie G. Associate Landscape Architect Architecture & Planning Used the software for: 2+ years ### "Landscape maintenance manuals" August 9, 2019 2.0 Our only involvement is reviewing operational manuals submitted at Practical Completion of landscape projects. The manuals are submitted by builders, landscape contractors or irrigation contractors for approval. These are often incomplete and it is frustrating to get responses from contractors when portions of manuals are rejected. Pros Nothing. Note that we don't choose to use OmTrak - the choice is made by builders that we work with. Cons We are currently administering a landscape contract with a 12 month maintenance period after Practical Completion. We are sent a monthly OmTrak submission even when there have been no changes made. The program is not easy to navigate for an occasional user. Review Source Response from WebFM August 13, 2019 Hi Barrie, Thanks for writing a review. We are constantly trying to improve our software and make it easier for contractors to navigate the user interface - so we appreciate your feedback. It would be a great help if you could tell us what would make the UI easier to navigate so that we can use your feedback for improvements. We already have a mobile app for onsite access and training opportunities with our Business Managers. In relation to your frustrations with the other parties using the software, there has been a lot of industry talk around compliance and stricter rules for Builders managing their O&M Manuals and Building Information. I dare say that stricter compliance will mean contractors need to be on the ball when it comes to submitting complete and accurate operations manuals. Understanding and following the process to meet industry guidelines will increase responsiveness in this matter. Thanks again Barrie Kind regards, OmTrak Customer Service Team DT Darren T. Building Services Manager Construction Used the software for: 2+ years ### "Omtrak review" October 1, 2019 5.0 In my role as Building Services Manager and working very closely with the trades and suppliers, the Omtrak system provides the perfect platform to assist in the format, upload, capture of the required certifications, as constructed documentation and asset data. Combine this with the multi level review process for makes for an more controlled and managed review process. Pros Structured and informative layout that provides the framework for our supply and trade partners on the project to upload the drawings, data sheets, maintenance requirements and capture the asset data. Review and reporting process is simple and managed allowing client visibility and review throughout the process. Once captured and approved, the data can be presented in a soft copy O+M or ported across to the FM platform or other FM data system. Cons Once you have used the Omtrak platform on a number of projects, returning to a project with 'paper hard copy manuals' makes you wonder why you did not use the product. Review Source WT Wendy T. PA Construction Used the software for: 2+ years ### "it is very clear instruction and easy to use " August 7, 2019 4.0 it is very good for documentation purpose. it makes job a lot easier and faster. Pros I like the set up (easy to follow) and functional well, Cons you can't change when you make mistake, and have to contract WebFM people to unlock before make changes. Alternatives considered [RIB CX](https://www.capterra.com/p/173954/iTWOcx/) Reason for choosing OmTrak initially adopted this programme due to one of our client's requirement, but personally I quite like it as you more you use it, the better I enjoyed using it. Review Source Response from WebFM September 17, 2019 Hi Wendy, Thanks for the great review. We are in the process of getting feedback from our users to make improvements to the software. I will let our IT team know that you would like some flexibility with correcting mistakes. Thanks again and let us know if we can help you with anything else. Kind regards Hayley OMTrak Support VR Verified Reviewer Assistant Project Manager Primary/Secondary Education Used the software for: 1-2 years ### "Document Control" August 8, 2019 5.0 Pros Very intuitive software, easy to work with when properly set up. Efficient system of notification and reminders for items that require action Useful analytical capabilities, with various review processes Great support team Online viewer works good and very useful Effective Defect Management tools Cons Can be confusing if complex systems not set up properly and main users not properly trained. Needs close monitoring Review Source AS Aaron S. Assistant Project Manager Construction Used the software for: 2+ years ### "Construction Review" June 5, 2019 4.0 Omtrak has been excellent for uploading of Construction manuals for one of our main clients and the site works option for defects is very handy and easy to use. Pros The system works very quickly when uploading documents etc. The job set ups are simple and very easy to use. Cons Some items / descriptions in drop down boxes are not relevant to the project you are working on. Alternatives considered [HammerTech](https://www.capterra.com/p/186670/HammerTech/) Reason for choosing OmTrak Client had chosen Omtrak to use for all its projects. Review Source Deepu N. Project QA/QC Manager Construction Used the software for: 6-12 months ### "Omtrak for Construction Closeout" October 9, 2019 5.0 Very good. Pros Easiness in use and user friendly. Unique Assets schedule that can be build under parent child relationship. Access to all concerned parties makes the documentation easy. Very fast servers for accessing and retrieving data. Cons Personally all features and well kept benefiting one way or other. Review Source ZA Zainab A. Project Manager Building Materials Used the software for: 1-2 years ### "Ease of Access" August 7, 2019 3.0 It was a good experience and has alot of potential. it certainly made it easier to track projects separately. Pros user friendly by category searching and report extracting Cons there were too many updates which made it sometimes difficult to view new emails. the major update that had an influence on efficiency is how email were displayed i.e the older email were displayed at the top of the page. this occured in 2018. Review Source JV John V. Design Manager Architecture & Planning Used the software for: 1-2 years ### "Intuitive to use" June 5, 2019 5.0 Had OmTrak been used from the start of the project the benefits would have been even greater with respect to document management and communication protocol. It's easy to track emails, RFI's. We love the Siteworks module for managing defects Pros Really like the SiteWorks module for managing defects as it is live and requires no additional input to manage and track. Cons On our project the O&M manual sections should have been tailored more Review Source WT Will T. Project Engineer Construction Used the software for: 1-2 years ### "Simple yet Sophisticated" August 7, 2019 5.0 Very positive, much less frustrating than some other defect management software Pros Mobile use and application was easy to set up and use The ability to customise defect reports by multiple fields was very useful also Cons We had over 45000 defects and probably 100k accompanying photos which slowed the system towards the end of the job Reason for choosing OmTrak Price Review Source LE Louie E. Senior project engineer Construction Used the software for: 2+ years ### "Fantastic tool for the construction industry " October 9, 2019 5.0 Defects management is easy, photographic reports are easily and quickly generated and the close out experience is streamlined and efficient, saves a massive amount of hours for for defects management And collation of Manuals and as builts Pros The ease of use of this platform, the pre-saved information that is tailored to your client is a huge time saver and makes our job to track drawings, as builts and defects management along with each reporting tool makes it extremely simple To track each and every element easily Cons Could definitely use a dashboard visual Upgrade Reason for choosing OmTrak OmTrak provided more features than Aconex field Review Source MH Mark H. Site Manager Construction Used the software for: 2+ years ### "Site administration comments" August 7, 2019 4.0 Pros The flexibility to use for multiple fields. Time saving to issue to users and the ability to add photos Cons Not knowing when someone has not accepted an invitation without checking Review Source CH Chris H. Senior Hydraulic Engineer Design Used the software for: 2+ years ### "Excellent Construction Document Review Tool" October 8, 2019 5.0 Not really solving a business problem but ease of use for reviewing construction operation and maintenance manuals and as built drawings and maintaining a status review with the OmTrak package eliminates a lot of time wasting utilising other methods. Pros The OmTrak document review package is an excellent package for Builders/Clients to enable review of manuals etc. by their design team. It is easy to use and manage the review process from submission to approval/acceptance. Cons The only issue is the constant weekly/monthly status reviews forwarded following completion of a project. Review Source DG Damon G. Estimator Construction Used the software for: 2+ years ### "Good idea but..." August 7, 2019 4.0 Was a good way to manage the administration of the active project for closing documentation. However I found with more experience, I ended up knowing more about the platform than the main contractors administering OmTrak to us sub-contractors! It then became not as useful to either party as it wasn't being utilised to its potential. Pros It did what it was supposed to do...eventually Cons The logic behind it, it seemed more difficult than it needed to be to get to the final task. Reason for choosing OmTrak It was administered from a main contractor to us sub-contractors for document management, we did not purchase it. Review Source PF Paul F. Architect Architecture & Planning Used the software for: 2+ years ### "OM TRAK" August 7, 2019 3.0 First software of this type that I was involved with. I have now used it on two major projects (one as WebFM) and it seems OK. When compared to your major competitor (Aconex - which I have since had the misfortune to use) it is a dream. My major issues seem to come from clients not taking this up from the very beginning of a project. Trying to force consultants to use it when they weren't aware of it when submitting their original fee does cause some friction. Pros Great as a reference point several months after a project is completed. Cons Email notifications are sometimes not relevant and difficult to control Review Source CD Chris D. Foreman Construction Used the software for: 2+ years ### "Satisfied " August 7, 2019 4.0 Pros Ease of use, once set up easy to use daily Cons Sometimes freezes when using from I phone Review Source RJ Ryan J. Graduate Engineer Construction Used the software for: 1-2 years ### "Great product. Needs minor tweaks" August 7, 2019 4.0 Pros The ease of use and the site works template is customisable making it fit multiple uses. Cons The mail review process is not very project friendly and can cause issues when trying to work on major projects with multiple threads. Review Source AC Ann C. Project manager Construction Used the software for: 2+ years ### "Very poor support and communication from NZ rep" August 7, 2019 3.0 We wanted to use Omtrack for some smaller projects but the NZ rep is difficult to communicate with - maybe based in Christchurch - couldn't arrange training courses in time for my project so have had to opt in tender to contractors not to use Omtrack and enter asbuilts etc manually into our systems Pros We would like to use this product on our construction and refurbishment of buildings projects Cons training isn't available meaning can't expect staff contractors to use it Review Source aC antony C. Head of Project Delivery aqnd Customer Care Construction Used the software for: 6-12 months ### "Defect Management" October 9, 2019 5.0 positive - always willing to support our learning and features of the product Pros The system is easy to use and apply both remotely and in the office. Cons The reporting requires significant time investment to export data and apply pivot tables to get it into the form required. Reason for choosing OmTrak the business was supportive of its defect management abilities. Review Source DK Duncan K. Project Engineer Construction Used the software for: 6-12 months ### "SOFTWARE " June 13, 2019 4.0 Preparing Handing over documentions to client. Exceptional experience to have all handover documents to client by click of a button. Pros User friendly operation -Easy to understand and implement. Cons Been not sure if i/we recommend the software to potential client in the region will get enough support- Training and bespoke solutions to client. Review Source RS Rewat S. Senior BA Higher Education Used the software for: 6-12 months ### "Did the job" August 7, 2019 5.0 Worked well. After coming up with our own export to excel process, it did the job. Pros App that can easily upload pictures directly to omtrack to defect. that Integration is great Cons The view is not as flexible and so i had to extract and export out data into excel to be able to see the data the way i wanted to see it. Review Source AC Anne-Marie C. Ward Clerk Hospital & Health Care Used the software for: 1-2 years ### "Om Trak Review" February 11, 2020 4.0 Way of having in writing proof of repairs needed for our ward and date of when repairs were listed to show our maintenance dept. Pros Ease of use. Proof of written material. Easy way of having maintenance review every repair we need. Cons Can't think of anything at the moment, I find it easy to use Switched from [MEX Maintenance](https://www.capterra.com/p/56749/MEX/) Hospital made the switch. Review Source VR Verified Reviewer Director Construction Used the software for: 1-2 years ### "Does what out says" August 7, 2019 4.0 Pros its a well known company who has experience in this sector Cons The software could be a bit more intuitive from a user input standard Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.