# ECP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ECP Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more. Source: https://www.capterra.com/p/90493/ECP --- # ECP Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ECP ## What is ECP? ECP offers a comprehensive, all-in-one software platform tailored to the needs of senior living communities, streamlining care and operations. Our eMAR ensures accurate medication management with built-in safety checks and real-time documentation, reducing errors and enhancing compliance. EHR centralizes care plans, assessments, and health records, giving caregivers real-time access to critical information for more personalized care. CRM simplifies resident acquisition by managing leads, automating marketing, and integrating email and calendar tools. Move-Ins guides families through the resident admissions process with digital signatures, document uploads, and task tracking. Our Billing solution automates invoicing, tracks payments, and improves financial transparency, helping communities efficiently manage revenue. With ECP, senior living communities can enhance care, improve efficiency, and drive financial growth. ## What is ECP used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[eMAR](https://www.capterra.com/emar-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) Overall rating Based on 171 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ECP alternatives Highest Rated [4.8 (48)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/90493/ECP/alternatives/) ## FAQs about ECP Overview ### What problems does ECP solve? ECP solves paper-based documentation, fragmented resident records, and error-prone medication workflows by centralizing charting, care plans, MAR/TAR, ADLs, and staff notes in one easy system. Assisted living administrators, nurses, caregivers, and on-call staff use it to improve care coordination, survey readiness, accountability, and access to resident information. Answer based on 131 reviews Overview ### Which roles and teams benefit most from ECP? ECP is most used by healthcare administrators, executive leaders, nursing staff, and care teams in senior living and care facilities. Administrators and directors rely on it for operations, compliance, and reporting, while RNs, LPNs, CNAs, and caregivers use it to document care, manage resident information, and support daily service coordination. Answer based on 153 reviews Overview ### What company size and industries is ECP built for? ECP is built primarily for small care providers, with 81% of reviewers from small businesses and 64% from Hospital & Health Care. It serves assisted living, memory care, independent living, group homes, intellectual and developmental disability providers, and pharmacies, with additional use in Health, Wellness and Fitness at 14% and Medical Practice at 5%. Answer based on 154 reviews Features and Usability ### What are the key features of ECP? ECP includes core clinical and resident-care features such as EMR/EHR, charting, resident information management, care plan management, and medication management with eMAR support. Differentiating capabilities include customizable reporting, compliance tracking, documentation workflows, and CRM tools for admissions and follow-up, all within an interface reviewers describe as easy to navigate. Answer based on 80 reviews Integrations ### Which third-party tools and platforms does ECP integrate with? ECP integrates with over 50 third-party tools and platforms, including HubSpot CRM, Amazon QuickSight, Domo, Carefeed, Direct, BestRx, FrameworkLTC, and FSI Pharmacy Management System. It also connects with GPS Pharmacy System, PrimeCare, and WellSky Personal Care. Answer based on 7 reviews Getting Started and Support ### How easy is it to onboard and train a team on ECP? ECP is generally easy to onboard for caregivers and new hires, with many users describing it as intuitive and simple to teach. Training is available through in-person sessions, live online training, webinars, documentation, and videos. Admins and teams using more advanced features often need more time, phased training, and ongoing support. Answer based on 40 reviews Getting Started and Support ### What customer support options does ECP offer, and how do users rate the experience? ECP offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as responsive, knowledgeable, and easy to reach, often citing quick fixes, clear follow-up, and helpful training. Some mention occasional glitches or slower progress on larger feature requests. Answer based on 80 reviews Security ### How does ECP handle data security and access control? ECP uses authorization controls to restrict file access so only approved users can enter certain records, and it lets administrators set up users. Reviewers also highlight easy, web-based access from anywhere for staff. Limits noted include difficulty adding users remotely, frequent logouts, shared information that others can remove, and dependence on internet connectivity. Answer based on 19 reviews ## Who uses ECP? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 132 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 132 reviews Administrative 56% Administrative 56% Health & Medical 29% Marketing 2% Human Resources 1% Others 11% Top industries Based on 132 reviews Hospital & Health Care 70% Health, Wellness and Fitness 16% Medical Practice 8% Mental Health Care 4% Other 2% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 4.7 (91) 87.91% of 91 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Document Management 4.5 (54) 88.89% of 54 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location HIPAA Compliant 4.7 (54) 90.74% of 54 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 4.4 (48) 100.00% of 48 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Compliance Management 4.6 (44) 75.00% of 44 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Care Plan Management 4.4 (40) 97.50% of 40 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs ECP 89 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Creation, administration, and evaluation of assessments or tests Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage contact details and communication with clients Any form of examination or diagnosis performed for the purpose of medical treatment. Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Plan events and/or activities Specifically for in-home care services Specifically for long term care providers Intended for medical use such as diagnosis, treatment, and consultation Form predictions based on past and present data/trends Providing medical care for elderly patients Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Meal and snack planning, scheduling and distribution Manage billing and payments for a healthcare provider Records of patients' medical history Manage health, disease, care and case management functions from a central location Find and verify prescription medications by color, shape or imprint Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Observe and track the demand, usage, progress or quality of a system, product, or user Track all opportunities for potential sales and convert them into recurring revenue Allow communication between the company and patients via messages, SMS, emails, phone, and more Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. System of devices or tools that help perform, test and capture patients' diagnostics in real-time Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track the amount of money spent on a certain product or with a certain supplier Schedule shifts for staff/employees, track hours worked, and manage staff payroll Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage, record and track all business exchanges in form of money and its related interactions in the system Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (165) 4.5 Based on 165 reviews ## Pricing Value for money 4.5 (140) ### Starting price Free trial not available Value for money 4.5 (140) 4.5 Based on 140 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (168) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (168) 4.9 Based on 168 reviews ## User reviews Overall rating 4.6 Based on 171 reviews Filter by rating 5(119) 4(45) 3(6) 2(0) 1(1) Mentioned topic Sorted by most recent LF Lisa F. Wellness Center Coordinator Hospital & Health Care ### "15 years of using ECP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 I have used this product for 15 years and have been quite pleased with it overall. Customer support has been phenomenal when needed. Pros ECP is a fairly easy product for documenting care provided and medications for our residents, so it's easy to teach newer staff how to do so. It is easy to add new residents when they are moving in, and create care plans for them. Security settings seem good. When there are issues, the customer support team is easy to contact and they seem very willing to help try to resolve the issues in a timely manner. Cons Changes are made often, probably trying to improve the product, but along with the changes seem to come glitches at times or parts that stop working until we do a ticket to have it looked at. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR LaToya R. Director of Health and Wellness Medical Practice ### "Don't judge a book by it's cover." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 Great experience, I'm excited to learn more of the system. I come from using PCC for many years and ECP has been great. Pros The easily accessible training videos. ECP support very quick response and thorough follow up to my questions. Cons At first glance it looked very overwhelming and not user friendly. I was dreading having to learn a new system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kimberly B. Director of Health and Wellness Health, Wellness and Fitness ### "Great EMR for the ALF environment " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 4, 2026 Great, always get great customer service, timely responses, picked up use after first day, learn by playing around in system Pros User friendly, ease of communications with ECP representatives. Quick responses, easy to teach to staff Cons Missing needed reports for clinical or ease of finding reports, would love to have some higher level function tasks for the Director of Health and Wellness to assist with our reports Switched from [Caremerge](https://www.capterra.com/p/136058/Caremerge/) Corporate decision, we did not have a say Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Julie H. Wellness Director RN Hospital & Health Care ### "Review of ECP" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 June 2, 2026 Easy to use (except the MAR), easy to navigate for the most part. Would like to have access to more in depth on-line training to learn all the features that we may not be taking advantage of. Pros Easy to navigate, easy to train new staff for simple operations like charting. I was able to train myself on how to use it, however I know there is probably more that is can do and I am not utilizing it to full potential. Cons The MAR is not user friendly. I have reported issues with med times being back dated to ECP with no resolution and it is still causing issues. Scheduling tasks is confusing for new staff. Need more access to in-depth online training so upper admin can really utilize ECP for all it can do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HZ Heather Z. Owner Hospital & Health Care ### "Great service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2026 So glad we made the switch. ECP is comprehensive and customer support is excellent. Favorite feature was being able to customize the RAT to trigger service plan questions. Pros Customer support, ability to customize service plans to RAT, ability to enter in late entries, dashboard information with ability to drill down, easy to use Cons Rigid programming that prevents what feels like simple adjustments - attaching a note to the email when sending the service plan out, being able to bold items in the tasks for staff to see important things Switched from [Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/) Less expensive, more flexibility to customize Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Annette M. Director of Health and Wellnesd Hospital & Health Care ### "ECP pros and cons " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 My experience is good and continue to learn with biweekly calls with ECP. The support if ECP is excellent when you call or email, the representative is very patient. Value is good as it is detailed and information is secured. Pros ECP is easy to communicate with residents, family and to send care plans. Billing is accessible easily ands in now central area. Cons Onboarding challenging but easy with time. Last entry of documentation need to be shown with new entry. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Amy L. Health and Wellness Director Hospital & Health Care ### "Health and Wellness Director" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 28, 2026 In comparison to Devero, I like Devero better. But that was more when I was working as a home health nurse. Pros ECP is efficient and easy to use. I like the face sheet the best because it lists all pertinent information. Cons No place for medication reconciliation. This would be a great tool for the med techs when administering medications. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Talia P. LPN, ADON Hospital & Health Care ### "So far so good!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 28, 2026 I enjoyed the training in the beginning when we started using it. I do enjoy the check in's from the company to make sure all is still going well and answer any questions we may have. I enjoy the easy use of the product and easy navigation. Pros Customer support has been fast, reliable, and friendly every time I have needed them. I am pleased with this program. It is easy to navigate. There are a few things that I would like to see in the future but overall this is a really great program to use! Cons It makes you click to many "okay" boxes after you have clicked okay or complete. Kind of repetitive. I can't type in a medication and it show me a list of all residents that take that medication. I would love to have that. Sometimes I wish there were a way for me to see all resident instead of just one side at a time. There may be but I don't know about it if there is. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Aina G. Nurse Facilities Services ### "Windsor at Ortega" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 28, 2026 Pros Value for the money is good. Customer service is very quick to respond. Information documentation is very easy and manageable. Resident management is good. Cons More report options to run are what are needed. Not just the diet sheets and face sheet. If they could put an option to run a report of patient taking an insulin, antibiotics, and/or anticoagulants. Also, a report to run for diagnosis, who does or doesn't have it. The report to run for the doctors are very confusing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jennifer P. Resident Care Specialist Hospital & Health Care ### "ECP experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 28, 2026 More pros than cons. I love the ECP team and how easy it is to reach them with questions; I love how \[sensitive content hidden\] has been on top of trainings and online trainings. He answers all our questions and really explains the processes, so it is understood. Pros The ease in which the program works. It makes training others very easy. It is also good to have everything we need to do our jobs in one place. Cons Some of the reports that we need ECP does not have them. When we ask for a report to be added we get told they are working on it, but it never gets resolved. Switched from [Tabula Pro](https://www.capterra.com/p/151301/Tabula-Pro/) [CareSuite](https://www.capterra.com/p/160096/CareSuite/) [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Needed to have an all-inclusive program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/90493/ECP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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