--- title: "ECP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ECP Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more." source_url: "https://www.capterra.com/p/90493/ECP/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ECP Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ECP ## What is ECP? ECP offers a comprehensive, all-in-one software platform tailored to the needs of senior living communities, streamlining care and operations. Our eMAR ensures accurate medication management with built-in safety checks and real-time documentation, reducing errors and enhancing compliance. EHR centralizes care plans, assessments, and health records, giving caregivers real-time access to critical information for more personalized care. CRM simplifies resident acquisition by managing leads, automating marketing, and integrating email and calendar tools. Move-Ins guides families through the resident admissions process with digital signatures, document uploads, and task tracking. Our Billing solution automates invoicing, tracks payments, and improves financial transparency, helping communities efficiently manage revenue. With ECP, senior living communities can enhance care, improve efficiency, and drive financial growth. ## What is ECP used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[eMAR](https://www.capterra.com/emar-software/) Overall rating Based on 179 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ECP alternatives Highest Rated [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (18)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (146)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/90493/ECP/alternatives/) ## FAQs about ECP Overview ### What problems does ECP solve? ECP solves fragmented resident records, paper-based charting, and medication-administration errors by centralizing care plans, progress notes, medication lists, inventories, and MAR/TAR workflows. Assisted living, CBRF, and group-home caregivers, med techs, nurses, and administrators use it to document care, monitor missed doses, retrieve records for surveys, and coordinate with pharmacies. Answer based on 80 reviews Overview ### Which roles and teams benefit most from ECP? ECP is most used by senior living administrators, executive directors, and operations managers who oversee resident services, staffing, and facility performance. Nursing leaders, RNs, LPNs, CNAs, and caregivers use it to document care, track resident needs, and coordinate daily tasks. Program and sales leaders manage activities, admissions, and occupancy-related workflows. Answer based on 176 reviews Overview ### What company size and industries is ECP built for? ECP is built for small assisted living, memory care, and IDD/group home operators, with 79% of reviewers from small businesses and 64% in Hospital & Health Care. It also scales to midsize and enterprise regional portfolios, representing 12% and 9% of reviewers, and serves Health, Wellness and Fitness (14%) and Medical Practice (6%). Answer based on 177 reviews Features and Usability ### What are the key features of ECP? ECP includes charting, care plan management, and medication history to document resident needs, update care instructions, and review medications. Document management and patient records management keep current and past resident information accessible, while activity tracking and communication management support follow-ups and staff notes. It also covers HIPAA Compliant and Compliance Management. Answer based on 61 reviews Integrations ### Which third-party tools and platforms does ECP integrate with? ECP integrates with over 50 third-party tools and platforms, including Accushield, Aline, Amazon QuickSight, Axys, BestRx, Bill, Carefeed, Conduit, Direct, Domo, FSI Pharmacy Management System, FrameworkLTC, Guardian, Hub, HubSpot CRM, and IPS. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on ECP? ECP offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that caregivers and new staff generally learn routine tasks quickly and can be trained internally. Administrators and users learning advanced features may need more time, particularly when training covers many options at once; ongoing support helps address questions. Answer based on 49 reviews Getting Started and Support ### What customer support options does ECP offer, and how do users rate the experience? ECP offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally describe support as fast, knowledgeable, friendly, and thorough, with prompt follow-up and clear guidance. Some users report unresolved technical issues, limited situational flexibility in responses, or a need for more personalized training. Answer based on 100 reviews Security ### How does ECP handle data security and access control? ECP uses user accounts and access restrictions intended to prevent unauthorized access to files, while supporting access from any location. Reviewers also report access-control concerns: SSO is not fully supported, company passwords may be shared for login, returning employees can have duplicate accounts, and staff may need credential changes to correct missed charting. Answer based on 26 reviews Medication management ### How well does ECP handle medication management? ECP simplifies medication administration with centralized resident records, clear medication details, administration tracking, and audit visibility. Med techs and assisted living teams find it easy to teach and use daily, though some need more flexible overdue alerts, faster selection, medication reconciliation, and clearer drug-class information. Answer based on 33 reviews ## Who uses ECP? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 298 Assisted Living reviews Capterra data shows that buyers of Assisted Living software rank the following features as their top priorities: - **Patient Records Management** (**58%** of reviewers rated this feature as critical) - **Medication History** (**62%**) - **Charting** (**64%**) ECP supports all three of the features reviewers value most: **Patient Records Management**, **Medication History**, and **Charting**. Together, these capabilities help assisted living teams keep resident information accurate, track medications clearly, and document care consistently, allowing teams to improve coordination, reduce errors, and make day-to-day care management more efficient. Patient Records Management 4.5 (54) 100.00% of 54 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Medication History 4.6 (42) 95.24% of 42 reviewers that rated this feature as important or highly important Access to patient medication history data HIPAA Compliant 4.7 (60) 90.00% of 60 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Care Plan Management 4.4 (42) 97.62% of 42 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Compliance Management 4.6 (48) 77.08% of 48 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Charting 4.7 (98) 88.78% of 98 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. ECP 90 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Event/Activities Planning: Plan events and/or activities - For Home Care Providers: Specifically for in-home care services - For Long Term Care: Specifically for long term care providers - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forecasting: Form predictions based on past and present data/trends - Geriatric Care: Providing medical care for elderly patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medical Management: Manage health, disease, care and case management functions from a central location - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (173) 4.5 Based on 173 reviews ## Pricing Value for money 4.5 (147) Value for money 4.5 (147) 4.5 Based on 147 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Domo](https://www.capterra.com/p/119119/Domo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (176) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (176) 4.9 Based on 176 reviews ## User reviews Overall rating 4.6 Based on 179 reviews Filter by rating 5(125) 4(47) 3(6) 2(0) 1(1) Mentioned topic Sorted by most recent AA Arsalan A. Pharmacy assistant Hospital & Health Care ### "Efficient healthcare software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 20, 2026 Overall, it’s a convenient platform for managing patient records, medication history,scheduling and documentation Improving text service and customer support could be more helpful. Pros It has easy to use interface. Allows manage patient care plan,records and clinical documentation. Makes it easier to manage patient scheduling and medication administration. Cons Initial setup could be expensive. Reminder text service could be slow sometimes. Customer support is occasionally unresponsive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HC Haigouhi C. Executive Director Hospital & Health Care ### "ECP, ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2026 Very Positive and helpful database. Much easier to use then previous systems. Easy to train staff to use. Pros ECP is easy to use and almost everything that we need is available. If there is something you need help with the customer support help is easy to access and always helpful. I have called a few times for help and every time they have been able to resolve my issues. Cons Cost, I think we would use more features if it was less costly and you could try it temporarily before committing, Switched from [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) we needed something geared toward AL instead of nursing homes Alternatives considered [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Reasons for choosing ECP We liked the ease of use of ECP and the fact that it was evolving and they would listen about things that could make it better for users. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MH Marshall H. President Hospital & Health Care ### "Good, reliable software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2026 In general, my experience has been good. We use it everyday and it works as it's supposed to. When I've had issues, customer services fixes it quickly. Pros Software is intuitive and customer service is great. We use this software as the foundation of our operation. Cons The part I like least about ECP is the price. I think they could add more functionality, but overall it's a solid software Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MR Mohammed R. Technical engineer Computer & Network Security ### "Organized Workflows" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 23, 2026 Pros The interface is fairly easy to use, and the messaging and communication features make it convenient to coordinate tasks and stay updated. Cons The learning curve can be a little noticeable when first getting familiar with the different features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kelly L. LVN Memory Care Manager Hospital & Health Care ### "Great Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2026 Pros Customer support is always A+ whenever help is requested. I've only contacted support a couple of times and each time, the techs are very knowledgeable in terms of how the ECP software works. Cons There is nothing I can think of at this moment. Everything so far is straight forward and I did not even receive any "proper" training. Switched from [PointClickCare EHR for Senior Living](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/) The new company chose the new EHR system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ME Megan E. Operations Manager Hospital & Health Care ### "ECP review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 Pros ECP customer support is very helpful with walking you through how to fix things or set things up in the system. They're willing to take suggestions to help with program development. The tutorial videos make it easy to train staff on how to properly document tasks and concerns. Cons There's a glitch that happens at times that causes the inventory to be off. The only conclusion we've come to is we might be having a lapse in our internet at that time which would not be ECP's fault but makes it inconvenient especially when dealing with narcotics. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KG Kim G. Regional Director of Nursing and Clinical Services Hospital & Health Care ### "ECP system efficiency and outstanding customer service support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 Pros ECP is an intuitive, user-friendly platform that is easy to navigate. The application's layout and workflow are well designed, creating a seamless user experience. Features such as visual cues and color-coded identifiers make the system especially accessible for a variety of learning styles. The customer support team has consistently been exceptional. Questions and support requests submitted through the HELP feature are responded to promptly—often within an hour. Support tickets remain open until the issue has been fully resolved or all questions have been answered, ensuring nothing is overlooked. Every interaction I have had with ECP's customer service team has been professional, courteous, and efficient. Even when an immediate resolution was not possible, they communicated clearly, provided helpful guidance, and always confirmed that no further assistance was needed before closing the ticket. Their commitment to customer service has been consistently outstanding. Cons Periodic timing out due to inactivity have been noted on a few occasions despite users actively working in ECP within the 2hr timeframe as setup within ECP. Awaiting some system enhancements to be completed so the functionality and performance of ECP can better work for our organization. Switched from [PointClickCare EHR for Skilled Nursing Facilities](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) A system tailored to Assisted Living and less skilled. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Jennifer C. Director Hospital & Health Care ### "Great Company! Great People" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 12, 2026 Overall, it is a great cost, and their security is top notch. They always communicate when they have to update or do a maintenance check on the system. You have a problem you send in a issue they take care of it right away. You don't have to wait days to get the problem figured out. Takes less than if 30 minutes for someone to email you back or call you and they talk us through the issue. Pros They are hands on company. They are always improving their system and asking for input and how they can make it better. You give them examples of forms you need and they work with you. Cons Sometimes the programming of it can get confusing. But they do have videos to watch that shows you how to do it or you reach out to customer service, and they are always willing to help you. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LF Lisa F. Wellness Center Coordinator Hospital & Health Care ### "15 years of using ECP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 I have used this product for 15 years and have been quite pleased with it overall. Customer support has been phenomenal when needed. Pros ECP is a fairly easy product for documenting care provided and medications for our residents, so it's easy to teach newer staff how to do so. It is easy to add new residents when they are moving in, and create care plans for them. Security settings seem good. When there are issues, the customer support team is easy to contact and they seem very willing to help try to resolve the issues in a timely manner. Cons Changes are made often, probably trying to improve the product, but along with the changes seem to come glitches at times or parts that stop working until we do a ticket to have it looked at. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR LaToya R. Director of Health and Wellness Medical Practice ### "Don't judge a book by it's cover." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 Great experience, I'm excited to learn more of the system. I come from using PCC for many years and ECP has been great. Pros The easily accessible training videos. ECP support very quick response and thorough follow up to my questions. Cons At first glance it looked very overwhelming and not user friendly. I was dreading having to learn a new system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/90493/ECP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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