--- title: "ECP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ECP Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more." source_url: "https://www.capterra.com/p/90493/ECP/" page_type: "product" language: "en" --- # ECP Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ECP ## What is ECP? ECP offers a comprehensive, all-in-one software platform tailored to the needs of senior living communities, streamlining care and operations. Our eMAR ensures accurate medication management with built-in safety checks and real-time documentation, reducing errors and enhancing compliance. EHR centralizes care plans, assessments, and health records, giving caregivers real-time access to critical information for more personalized care. CRM simplifies resident acquisition by managing leads, automating marketing, and integrating email and calendar tools. Move-Ins guides families through the resident admissions process with digital signatures, document uploads, and task tracking. Our Billing solution automates invoicing, tracks payments, and improves financial transparency, helping communities efficiently manage revenue. With ECP, senior living communities can enhance care, improve efficiency, and drive financial growth. ## What is ECP used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[eMAR](https://www.capterra.com/emar-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) Overall rating Based on 175 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.7 +− Features4.5 Value for Money4.5 Ease of Use4.7 Customer Service4.9 Rating Breakdown 4.7 Features4.5 Value for Money4.5 Ease of Use4.7 Customer Service4.9 ## ECP Reviewers Verdict Updated August 2026 AI summary - ECP is a strong fit for small to midsize assisted living, memory care, and group home operators needing organized resident care and medication tracking. - Positive feedback centers around its responsive support, approachable interface, and practical onboarding resources that help teams get up to speed. - In everyday use, ECP helps staff document care, manage medications, and stay accountable with real-time resident information. - Buyers report negative points such as login timeouts, occasional pharmacy integration hurdles, and some challenges with customizing tasks or data entry. - ECP suits teams prioritizing ease of use and care coordination, but those needing advanced integrations or highly flexible workflows may find limits. ## ECP alternatives Highest Rated [4.8 (50)](https://www.capterra.com/p/163319/StoriiCare/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/90493/ECP/alternatives/) ## FAQs about ECP Overview ### What problems does ECP solve? ECP solves fragmented resident care documentation, medication tracking errors, slow survey prep, and hard-to-find resident information by centralizing charting, eMAR, care plans, tasks, and reports in one accessible system. Assisted living administrators, caregivers, med passers, and memory care teams benefit most from faster training, clearer accountability, and smoother pharmacy coordination. Answer based on 148 reviews Overview ### Which roles and teams benefit most from ECP? ECP is most used by administrators, executive directors, and operations leaders who oversee senior living or care settings and need visibility into staff, residents, and daily workflows. Nurses, caregivers, and wellness teams rely on it for care documentation, coordination, and compliance, while program managers use it to streamline oversight and service delivery. Answer based on 172 reviews Overview ### What company size and industries is ECP built for? ECP is built for small assisted living, memory care, and IDD/group home operators, with 78% of reviewers from small businesses and 64% from Hospital & Health Care. It also serves midsize businesses at 12% and enterprises at 10%, with additional use in Health, Wellness and Fitness at 14% and Medical Practice at 6%. Answer based on 173 reviews Features and Usability ### What are the key features of ECP? ECP includes core resident care tools like medication management, care plan management, charting, and resident documentation, plus differentiators such as customizable assessments, electronic signatures, and pharmacy integrations. Reviewers also highlight access controls, dashboard reporting, and quick access to resident information for compliance, med passes, and daily task tracking. Answer based on 93 reviews Integrations ### Which third-party tools and platforms does ECP integrate with? ECP integrates with over 60 third-party tools and platforms, including HubSpot CRM, Amazon QuickSight, Domo, Accushield, Aline, BestRx, Carefeed, Direct, GPS Pharmacy System, PrimeCare, and WellSky Personal Care. It also connects with Axys, Bill, Conduit, Datascan Pharmacy Software, DRX, FSI Pharmacy Management System, FrameworkLTC, and Guardian. Answer based on 8 reviews Getting Started and Support ### How easy is it to onboard and train a team on ECP? ECP is generally easy to onboard for caregivers and front-line staff, who often learn basic tasks quickly. It offers in-person training, live online sessions, webinars, videos, and documentation. Admins and teams adopting more advanced features usually need more time, paced training, and ongoing support to cover the platform’s many options. Answer based on 49 reviews Getting Started and Support ### What customer support options does ECP offer, and how do users rate the experience? ECP offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, friendly, knowledgeable, and thorough, with strong follow-up and helpful training resources. A few note rigid responses, unresolved technical glitches, and wanting more personalized training for complex needs. Answer based on 99 reviews Security ### How does ECP handle data security and access control? ECP uses role-based access so unauthorized users cannot enter restricted files, and it is easy to set up users in a web-based system accessible from anywhere. Reviewers also report frequent logouts, internet dependence, account duplication issues, limited note-edit permissions, weak backup options, and concerns about SSO and password-sharing. Answer based on 26 reviews Medication management ### How well does ECP handle medication management? ECP makes medication management easier for many senior care and residential care teams through clear MAR workflows and centralized resident records. Med techs and administrators often find it simple to learn, monitor passes, and reduce errors, though some facilities want better reporting, more flexible alerts, faster documentation steps, and medication reconciliation tools. Answer based on 33 reviews ## Who uses ECP? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 296 Assisted Living reviews Capterra reviewers point to these as the top priorities when choosing assisted living software: - **Patient Records Management** (**59%** of reviewers rated this feature as critical) - **Medication History** (**61%**) - **Charting** (**63%**) ECP supports all three of the features reviewers rate most highly: **Patient Records Management**, **Medication History**, and **Charting**. Combined, these capabilities help assisted living teams keep resident information organized, track medications accurately, and maintain clear care documentation, allowing teams to support daily operations and resident care with greater consistency. Patient Records Management 4.5 (51) 100.00% of 51 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Medication History 4.6 (41) 95.12% of 41 reviewers that rated this feature as important or highly important Access to patient medication history data Charting 4.7 (95) 88.42% of 95 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. HIPAA Compliant 4.7 (57) 91.23% of 57 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Compliance Management 4.6 (46) 76.09% of 46 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Document Management 4.5 (57) 89.47% of 57 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location ECP 90 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Event/Activities Planning: Plan events and/or activities - For Home Care Providers: Specifically for in-home care services - For Long Term Care: Specifically for long term care providers - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forecasting: Form predictions based on past and present data/trends - Geriatric Care: Providing medical care for elderly patients - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Meal/Nutrition Management: Meal and snack planning, scheduling and distribution - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medical Management: Manage health, disease, care and case management functions from a central location - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (169) 4.5 Based on 169 reviews ## Pricing Value for money 4.5 (143) Value for money 4.5 (143) 4.5 Based on 143 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Domo](https://www.capterra.com/p/119119/Domo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (172) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (172) 4.9 Based on 172 reviews ## User reviews Overall rating 4.7 Based on 175 reviews Filter by rating 5(123) 4(45) 3(6) 2(0) 1(1) Mentioned topic Sorted by most recent KL Kelly L. LVN Memory Care Manager Hospital & Health Care ### "Great Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2026 Pros Customer support is always A+ whenever help is requested. I've only contacted support a couple of times and each time, the techs are very knowledgeable in terms of how the ECP software works. Cons There is nothing I can think of at this moment. Everything so far is straight forward and I did not even receive any "proper" training. Switched from [PointClickCare EHR for Senior Living](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/) The new company chose the new EHR system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ME Megan E. Operations Manager Hospital & Health Care ### "ECP review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 Pros ECP customer support is very helpful with walking you through how to fix things or set things up in the system. They're willing to take suggestions to help with program development. The tutorial videos make it easy to train staff on how to properly document tasks and concerns. Cons There's a glitch that happens at times that causes the inventory to be off. The only conclusion we've come to is we might be having a lapse in our internet at that time which would not be ECP's fault but makes it inconvenient especially when dealing with narcotics. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KG Kim G. Regional Director of Nursing and Clinical Services Hospital & Health Care ### "ECP system efficiency and outstanding customer service support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2026 Pros ECP is an intuitive, user-friendly platform that is easy to navigate. The application's layout and workflow are well designed, creating a seamless user experience. Features such as visual cues and color-coded identifiers make the system especially accessible for a variety of learning styles. The customer support team has consistently been exceptional. Questions and support requests submitted through the HELP feature are responded to promptly—often within an hour. Support tickets remain open until the issue has been fully resolved or all questions have been answered, ensuring nothing is overlooked. Every interaction I have had with ECP's customer service team has been professional, courteous, and efficient. Even when an immediate resolution was not possible, they communicated clearly, provided helpful guidance, and always confirmed that no further assistance was needed before closing the ticket. Their commitment to customer service has been consistently outstanding. Cons Periodic timing out due to inactivity have been noted on a few occasions despite users actively working in ECP within the 2hr timeframe as setup within ECP. Awaiting some system enhancements to be completed so the functionality and performance of ECP can better work for our organization. Switched from [PointClickCare EHR for Skilled Nursing Facilities](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/) A system tailored to Assisted Living and less skilled. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JC Jennifer C. Director Hospital & Health Care ### "Great Company! Great People" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 12, 2026 Overall, it is a great cost, and their security is top notch. They always communicate when they have to update or do a maintenance check on the system. You have a problem you send in a issue they take care of it right away. You don't have to wait days to get the problem figured out. Takes less than if 30 minutes for someone to email you back or call you and they talk us through the issue. Pros They are hands on company. They are always improving their system and asking for input and how they can make it better. You give them examples of forms you need and they work with you. Cons Sometimes the programming of it can get confusing. But they do have videos to watch that shows you how to do it or you reach out to customer service, and they are always willing to help you. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LF Lisa F. Wellness Center Coordinator Hospital & Health Care ### "15 years of using ECP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 I have used this product for 15 years and have been quite pleased with it overall. Customer support has been phenomenal when needed. Pros ECP is a fairly easy product for documenting care provided and medications for our residents, so it's easy to teach newer staff how to do so. It is easy to add new residents when they are moving in, and create care plans for them. Security settings seem good. When there are issues, the customer support team is easy to contact and they seem very willing to help try to resolve the issues in a timely manner. Cons Changes are made often, probably trying to improve the product, but along with the changes seem to come glitches at times or parts that stop working until we do a ticket to have it looked at. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR LaToya R. Director of Health and Wellness Medical Practice ### "Don't judge a book by it's cover." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 Great experience, I'm excited to learn more of the system. I come from using PCC for many years and ECP has been great. Pros The easily accessible training videos. ECP support very quick response and thorough follow up to my questions. Cons At first glance it looked very overwhelming and not user friendly. I was dreading having to learn a new system. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KB Kimberly B. Director of Health and Wellness Health, Wellness and Fitness ### "Great EMR for the ALF environment " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 4, 2026 Great, always get great customer service, timely responses, picked up use after first day, learn by playing around in system Pros User friendly, ease of communications with ECP representatives. Quick responses, easy to teach to staff Cons Missing needed reports for clinical or ease of finding reports, would love to have some higher level function tasks for the Director of Health and Wellness to assist with our reports Switched from [Caremerge](https://www.capterra.com/p/136058/Caremerge/) Corporate decision, we did not have a say Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 8, 2026 Hi Kimberly, so glad to hear the team has had a great experience with ECP and that our team has been responsive when you need us. ECP has a customizable reports engine where you can build and export your own reports, and templates are already tailored to your state and license type. If there are specific forms or reports you need that aren't there yet, our team can help! Reach out anytime at support@ecp123.com. JH Julie H. Wellness Director RN Hospital & Health Care ### "Review of ECP" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 June 2, 2026 Easy to use (except the MAR), easy to navigate for the most part. Would like to have access to more in depth on-line training to learn all the features that we may not be taking advantage of. Pros Easy to navigate, easy to train new staff for simple operations like charting. I was able to train myself on how to use it, however I know there is probably more that is can do and I am not utilizing it to full potential. Cons The MAR is not user friendly. I have reported issues with med times being back dated to ECP with no resolution and it is still causing issues. Scheduling tasks is confusing for new staff. Need more access to in-depth online training so upper admin can really utilize ECP for all it can do. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 8, 2026 Hi Julie, Happy to hear that ECP has been easy to train yourself and get new staff up on charting quickly. On the med time concern you mentioned, please reach out to our customer support team at support@ecp123.com so we can take a closer look and make sure everything is set up correctly on your end. There's also a lot more in ECP than most people get to on their own. Our Knowledge Base has resources for admins and clinical leaders, and our customer success team is happy to walk through whatever feels underutilized. We'd love to set up a time to discuss more! HZ Heather Z. Owner Hospital & Health Care ### "Great service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2026 So glad we made the switch. ECP is comprehensive and customer support is excellent. Favorite feature was being able to customize the RAT to trigger service plan questions. Pros Customer support, ability to customize service plans to RAT, ability to enter in late entries, dashboard information with ability to drill down, easy to use Cons Rigid programming that prevents what feels like simple adjustments - attaching a note to the email when sending the service plan out, being able to bold items in the tasks for staff to see important things Switched from [Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/) Less expensive, more flexibility to customize Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 8, 2026 Hi Heather, "so glad we made the switch" is exactly what we like to hear. Thank you for sharing that. It's great to hear the RAT customization has been valuable for triggering care plan questions. That flexibility is something our team put a lot of thought into, and it's meaningful to hear it's making a difference in your workflow. The ability to add a note when sending a service plan email, or bold a task so staff don't miss it, are the kinds of details that matter when your team is moving fast. I'll make sure that feedback gets in front of our product team. Our customer team is always here to help. Reach out at support@ecp123.com. AM Annette M. Director of Health and Wellnesd Hospital & Health Care ### "ECP pros and cons " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 My experience is good and continue to learn with biweekly calls with ECP. The support if ECP is excellent when you call or email, the representative is very patient. Value is good as it is detailed and information is secured. Pros ECP is easy to communicate with residents, family and to send care plans. Billing is accessible easily ands in now central area. Cons Onboarding challenging but easy with time. Last entry of documentation need to be shown with new entry. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/90493/ECP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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