# ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ECP the right Assisted Living solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90493/ECP/reviews --- ECP 4.6 (172) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 18th, 2026 # Reviews of ECP Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JL Jordyn L Compliance OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with.“ March 2, 2026 RH Rob H Director of ITInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “The iOS app simply does not work, and even if it did, it doesn't support SSO, once again requiring giving out the company passwords for users to sign in.“ May 28, 2026 CA Christopher A AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The system includes an integrated e-signature feature, making the approval and management of care plans more efficient and streamlined.“ August 22, 2025 MA Mohammed A State Clinical DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The staff access does not have the access to go back when they missed charting without changing their user credentials.“ May 28, 2026 Charlene P Vice Presidnet of Resident CareHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization.“ March 26, 2026 JH Julie H Wellness Director RNHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I have reported issues with med times being back dated to ECP with no resolution and it is still causing issues.“ June 2, 2026 PR Phillip R Community NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and medication administration.“ August 22, 2025 LZ Lori Z Owner and DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming.“ August 26, 2025 ## Showing most helpful reviews Showing 1-25 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan K. Administrator Used the software for: ### "ECP is "User Friendly"" January 23, 2013 4.0 This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper. Pros \-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software. Cons \-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ). Review Source AG Aina G. Nurse Facilities Services Used the software for: 1-2 years ### "Windsor at Ortega" May 28, 2026 4.0 Pros Value for the money is good. Customer service is very quick to respond. Information documentation is very easy and manageable. Resident management is good. Cons More report options to run are what are needed. Not just the diet sheets and face sheet. If they could put an option to run a report of patient taking an insulin, antibiotics, and/or anticoagulants. Also, a report to run for diagnosis, who does or doesn't have it. The report to run for the doctors are very confusing. Review Source DS Danielle S. Assisted Living Aide Hospital & Health Care Used the software for: 6-12 months ### "Using ECP makes reporting so much easier!" August 25, 2025 3.0 i did like the password and login issues can be reset by facility admin, so there is virtually no wait, or company IT to get ahold of Pros The ability to personalize tasks, meds, and aide duties per patient, and the abilities to assign each task daily, weekly, monthly, and different periodical time slots. Cons system crashes and sign in issues, which can be daily, and sometimes multiple times daily. there can be issues that last days, and impede clients ability to use the service in total. Review Source Response from Extended Care Professional October 3, 2025 Hi Danielle, We appreciate your feedback. Reliability is very important to us, and our support team is always available to help troubleshoot login or performance issues. Please reach out to them anytime so we can work through these concerns together. MV Malou V. Marketing and Business Development Hospital & Health Care Used the software for: 2+ years ### "ECP Review at AOH" April 14, 2026 4.0 Good, we have used clinical for a 10+ years and have had good support and growth. Having good response around our questions. Pros The ability to work together with clinical, CRM and Carefeed and automate many parts, also the assessment to fill in the care plan. Cons The reporting and finding our best referral sources and how many leads they have sent us. Also dashboard has issues reporting thing accurately. Switched from [ALICE](https://www.capterra.com/p/153733/ALICE/) Not happy with the other system to cumbersome Review Source KB Kimberly B. Director of Health and Wellness Health, Wellness and Fitness Used the software for: 6-12 months ### "Great EMR for the ALF environment " June 4, 2026 4.0 Great, always get great customer service, timely responses, picked up use after first day, learn by playing around in system Pros User friendly, ease of communications with representatives. Quick responses, easy to teach to staff Cons Missing needed reports for clinical or ease of finding reports, would love to have some higher level function tasks for the Director of Health and Wellness to assist with our reports Switched from [Caremerge](https://www.capterra.com/p/136058/Caremerge/) Corporate decision, we did not have a say Review Source Response from Extended Care Professional June 8, 2026 Hi Kimberly, so glad to hear the team has had a great experience with ECP and that our team has been responsive when you need us. ECP has a customizable reports engine where you can build and export your own reports, and templates are already tailored to your state and license type. If there are specific forms or reports you need that aren't there yet, our team can help! Reach out anytime at support@ecp123.com. JC Jennifer C. Director Hospital & Health Care Used the software for: 2+ years ### "Great Company! Great People" June 12, 2026 5.0 Overall, it is a great cost, and their security is top notch. They always communicate when they have to update or do a maintenance check on the system. You have a problem you send in a issue they take care of it right away. You don't have to wait days to get the problem figured out. Takes less than if 30 minutes for someone to email you back or call you and they talk us through the issue. Pros They are hands on company. They are always improving their system and asking for input and how they can make it better. You give them examples of forms you need and they work with you. Cons Sometimes the programming of it can get confusing. But they do have videos to watch that shows you how to do it or you reach out to customer service, and they are always willing to help you. Review Source KC Kara C. Divisional Director of Care Hospital & Health Care Used the software for: 6-12 months ### "Strong Support and User Friendly Platform" May 28, 2026 5.0 Overall, the experience has been extremely positive, and it has been enjoyable to train new communities on the platform. The level of customer support and regional support provided by ECP is unlike anything I have experienced before. I am very happy that our communities are utilizing ECP and continuing to grow through the use of its various interfaces and integrations. Pros has incredible customer support and has been very user-friendly for our teams. The platform makes it easy for staff to document resident care, complete charting, and add progress notes efficiently, which helps support both compliance and continuity of care for our residents. Cons One area where could continue to improve is within the assessment process. Streamlining assessments to make them more efficient and user-friendly would help reduce duplication, improve workflow for clinical teams, and allow staff to complete documentation more timely while maintaining accuracy and compliance. Review Source kR kristina R. Program Director Medical Practice Used the software for: 2+ years ### "ECP review " May 28, 2026 4.0 I use it multiple times a day every day. It goes well. is set at 40 mins to give a notification of not passed. When as a company we have an hour before and an hour after. If the time could be adjusted before saying a med or treatment is past due Pros Houses are grouped together. In history there is a drop down for individuals so you can easily switch Cons When old employees come back to work they have problems accessing . Sometimes 2 accounts are in there. The old one and then a new one when they return. Can termed employees be deleted right away. Review Source AL Amy L. Health and Wellness Director Hospital & Health Care Used the software for: 1-2 years ### "Health and Wellness Director" May 28, 2026 5.0 In comparison to Devero, I like Devero better. But that was more when I was working as a home health nurse. Pros is efficient and easy to use. I like the face sheet the best because it lists all pertinent information. Cons No place for medication reconciliation. This would be a great tool for the med techs when administering medications. Review Source AM Annette M. Director of Health and Wellnesd Hospital & Health Care Used the software for: 1-2 years ### "ECP pros and cons " May 29, 2026 4.0 My experience is good and continue to learn with biweekly calls with . The support if ECP is excellent when you call or email, the representative is very patient. Value is good as it is detailed and information is secured. Pros is easy to communicate with residents, family and to send care plans. Billing is accessible easily ands in now central area. Cons Onboarding challenging but easy with time. Last entry of documentation need to be shown with new entry. Review Source CH Cyndi H. Director of Health and Wellness Health, Wellness and Fitness Used the software for: Less than 6 months ### "great product." September 20, 2025 5.0 It has been a pleasant transition. I would have liked for all of the resident information to have transferred over instead of us having to manually input, especially the assessment. Pros Ease of use. Great support, always quick and friendly and always have an answer to my questions. The staff is extremely knowledgeable. Cons I would like to change the time out greater than two hours or not to have a time out at all unless I log out. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) It combines all of the above products into one Review Source Response from Extended Care Professional December 2, 2025 Hi Cyndi, Thank you for taking the time to share your experience. We’re so glad to hear that the transition has gone smoothly and that our support team has been helpful — we’ll be sure to pass that along to them. Regarding the session timeout, we understand how a longer timeframe could feel more convenient. The two-hour limit is in place to help protect sensitive resident information and ensure documentation is always completed under the correct user. If you’d ever like help reviewing, our support team is always here to help. We truly appreciate your feedback! CH Crystal H. RN Hospital & Health Care Used the software for: 2+ years ### "ECP: the unsung hero of our daily chaos!" November 20, 2025 5.0 It’s been great! We couldn’t have chosen a better system for our needs. Our staff find it very easy to learn and use. Pros Ease of use for my staff! The support staff are also very responsive. We have never had to wait more than a day or two for an answer. Cons Our only involves not being able to save certain documents and go back to them later. We waste a lot of time reentering assessments. Alternatives considered [Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing ECP Ease of use was our biggest reason for our choice Review Source MR Mary R. Registered Nurse, Designated Manager Hospital & Health Care Used the software for: Less than 6 months ### "Overall, good experience " August 22, 2025 4.0 Overall, it has been working well. Customer service has been very helpful every time I've needed them. Pros No more paper, it is mostly user friendly. Has definitely saved money with printing monthly MARS and TARS. I'm still figuring out the difference between task and treatment Cons I wish the medications would flag a different way when due. Not all pop up at once and color coded differently. It is not easy to edit an assessment; it creates a whole new one and I find it time consuming when I get pulled away and come back to it and can't just jump back in, I have to start a new one. Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reason for choosing ECP Better introduction to the program then Therap had Review Source AG Andrew G. Director Of Nursing Hospital & Health Care Used the software for: 6-12 months ### "Best web-based software for assisted living communities! " September 12, 2024 5.0 My overall experience with has been great. Our staff enjoys all of the features available to chart effectively and spend more times with our residents and not centered around a computer screen. Pros What I love most about is being introduced to top leaders in the industry that developed a charting system that allows our staff to engage with our residents more within the community. Cons What I least enjoy about was them not introducing themselves sooner. ECP has allowed our staff the ability to engage more with the residents and their families within the community. Switched from [EHR for Senior Living](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/) Our biggest challenge prior to using was that our staff wasn't able to provide personalized patient care due to a difficult to understand charting system. Our staff felt most of their time was centered around a computer screen. Review Source PP Placida P. Administrator Facilities Services Used the software for: 1-2 years ### "Administrator" January 15, 2026 4.0 overall experience is a nine point five out of ten, the support team was great and replied immediately after getting a service call. Pros I do like how you can record multiple aspects of the everyday tasks that we are beholding to as staff. Cons the one thing I do not like is that we are not able to print out a completely blank MAR, with no consumer information. and that you are unable to link a resident to the pharmacy unless it is done at time of adding "New Resident. and that you cannot reactive a resident on the same day they were discharged. Review Source TK Tom K. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Love ECP!!" August 22, 2025 5.0 It has been a great partnership between us and ; no complaints and we are happy to use ECP as our EHR, EMAR and CRM platform! Pros is very user-friendly and if support is ever needed; they are quick to assist. Care plans for residents and medication management features are easy to use as well. We started using the CRM portal recently and are enjoying getting to use that as well. Cons I really cannot think of any cons to or things that I like least. The flexibility of the platform and ability to manipulate things is helpful, but for some people there is a longer learning curve due to everything ECP can do. Review Source Response from Extended Care Professional December 2, 2025 Hi Tom, Thank you for taking the time to share this review! We’re thrilled to hear that ECP has been a great fit for your community and that you’re finding value in the EHR, eMAR, and CRM platforms. It’s great to know that care planning, medication management, and the CRM portal have all been working well for your team. We appreciate your note about the learning curve. We know it is difficult when adopting a new software. Our support team and ECP University are always available to help make onboarding and ongoing training as smooth as possible. Thank you again for your partnership. We’re glad to be working with you! LZ Lori Z. Owner and Director Health, Wellness and Fitness Used the software for: 2+ years ### "ECP Customer Feedback" August 26, 2025 5.0 Very good. Prompt response and detailed explanations when something cannot be accommodated as requested. Pros User friendly, intuitive to functionality, customer support is very responsive and quick to respond. Always receive answers to by questions/problems. Cons That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming. Review Source Response from Extended Care Professional October 3, 2025 Hi Lori, Thank you for leaving this review! We've heard similar feedback on appointment tracking and our support team is available to discuss current options and log your requests with our product team. Your feedback helps us prioritize improvements that save staff time. KS Kim S. Director of Health and Wellness LPN Hospital & Health Care Used the software for: 2+ years ### "User friendly, good customer service" August 22, 2025 4.0 I have no concern with , if I do someone is always quick to help. Overall, a good experience, I have used in the past and also had a good experience then. Pros User friendly, good customer support. It is easy to find things and easy for new staff to learn the system. Cons I would like to see more customization especially with incident reports and care plans, to create custom fields specific to our building. Review Source Response from Extended Care Professional March 30, 2026 Hi Kim, thank you for your review. Customization is a continued priority for us, and we appreciate the specific feedback on incident reports and care plans. Our support team can walk you through what's currently available in both areas to help capture the details specific to your community. Don't hesitate to reach out. JZ Jennifer Z. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Excellent product" March 11, 2026 5.0 It has been wonderful to work with so far. I am still learning all of the things it can do, but I like what I see so far. Pros Ease of use. Customer support is excellent, offering additional training as needed if I am unable to find anything in Knowledge base. Cons I haven't used it long enough to not like anything! I really need to understand the reporting system better, but I do have training scheduled for that. Review Source KS Karen S. RN, Health Services Director Mental Health Care Used the software for: 2+ years ### "Health Services Director" September 25, 2025 5.0 I teach the use of to new hires and it is simple to walk them through the process. Other than a few wanting passwords reset, we have had very few issues. Pros very user friendly. I teach to the new hires in our company and it is simple to navigate and teach. Cons difficulty in having different staff count controlled medications for different clients. Our clients are not broken up by halls, but assisted individually by staff. Review Source TF Terry F. Assistant Business Office Manager Hospital & Health Care Used the software for: 1-2 years ### "My view on a review of ECP" February 23, 2026 5.0 Very good experience overall. I have always gotten a quick response to any question I may have had or that had arisen. Pros This program gives real value for the money it costs our company. I appreciate the customer support and that they respond in a timely manner. Cons Nothing comes to mind that I would say I don't like about this program. I have not had a negative experience that I would say fits this question. Review Source DM Denise M. LPN, Director of Residential Care Religious Institutions Used the software for: Less than 6 months ### "Director of Residential Care" August 22, 2025 5.0 EFFICIENT, ACCURATE, RELEVANT AND A PURE PLEASURE! They are very accommodating to the individual needs of their customers. Pros IMMEDIATE DIRECT COMMUNICATION-- in a service oriented world, THIS IS A NECESSITY! AND THEY HAVE MASTERED IT! Cons Familiarity in the industry. Being in the medical field for as long as I have been, I have never heard of this company. GET THE WORD OUT Review Source Response from Extended Care Professional March 30, 2026 Hi Denise, thank you for this — the all-caps energy is very much appreciated. Getting the word out is something we're actively working on, and reviews like this one help more than you know. We're glad you found us. YB Yashica B. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Administrator" January 9, 2026 5.0 My staff and my management team like using the system. This system is very helpful to us. We wouldn't pick any other program. Pros The customer support and information available for our use. This program is very helpful. I like how we can just print off what we need. I like how we have everything in one place. Cons It isn't anything I like least about the system. Everything is very useful and very helpful. My team says it's the best they have worked with. Review Source sZ steve Z. Director Hospital & Health Care Used the software for: 6-12 months ### "ECP Assisted Living Management and MAR" March 7, 2023 4.0 They deserve a Gold Star Pros Price (Smile) it is more oriented toward "Client Care" and ease of use compared to some systems that are Accounting, or Billing oriented. We started with MARS which out pharmacy "Populated" most of the program for us, Then it took about a week for caregivers to begin doing "Incident Reports" nest we began the "Observations" which are the care notes and Change of Conditions . just "Sucks you in" and makes it very easy and fun to do documentation. And just as you begin to think I wish they addressed an idea I found it had been addressed and better than I had in mind. These programmers are familiar with caregiving. The support help have been awsome, smart, polite, knowledgeable, do not beat around the bush they know what I am asking and have direct, correct answers Cons Language and defenitions . What I am calling something is not what calls it, but when I mentioned it they did have good answers and I think they did great at reaching universally acceptible terms, I learned to call "Notes" and COC "Observations". Reason for choosing ECP Simple easy logical. I had considered writing my own management program (I have dont this before in the insurance agency business) When I saw the price and the depth that had included, there was no way I could do a better job, and they had approached the project from a "Business Management Client centered" care approach. I liked what they had done Review Source Response from Extended Care Professional July 14, 2023 Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve. DJ Debra J. Med Tech Hospital & Health Care Used the software for: 2+ years ### "Benefits and ease of using the ECP" December 21, 2022 5.0 Wo Derulo experience from incident reporting to being able to make work orders is extremely helpful. Pros One of the most important reasons I like this software is the ease of reporting on our residents forthe team to see in real time. Cons The only thing I dislike about the software is the times of scheduled trainings and not having accessibility to watch the trainings after the class is done. I am an overnight worker and I love to learn, but am not able to participate because it is during sleeping hours for me. Review Source Response from Extended Care Professional February 3, 2023 Hi Debra, Thank you for your review. To hear that you are able to generate useful reports with ease is music to our ears. We've worked hard to make this process as effortless as possible by providing essential reports in real-time. ECP even has templates that incorporate state-required reports and forms to accommodate all license types. We want to make sure that all of our customers are able to learn at their own pace and feel comfortable using the program. I'm excited to let you know that all training webinars are now accessible through the online knowledge base. This means no more scheduling conflicts or trying to squeeze in time in your already busy schedule. Thanks again! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.