--- title: "ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ECP the right Assisted Living solution for you? Explore 179 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/90493/ECP/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ECP 4.6 (179) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ECP Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JL Jordyn L Compliance OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with.“ March 2, 2026 RH Rob H Director of ITInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “The iOS app simply does not work, and even if it did, it doesn't support SSO, once again requiring giving out the company passwords for users to sign in.“ May 28, 2026 KG Kim G Regional Director of Nursing and Clinical ServicesHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Even when an immediate resolution was not possible, they communicated clearly, provided helpful guidance, and always confirmed that no further assistance was needed before closing the ticket.“ July 13, 2026 MA Mohammed A State Clinical DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The staff access does not have the access to go back when they missed charting without changing their user credentials.“ May 28, 2026 BB Betty B Director of Health and WellnessHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Customer support and Q & A sessions give us an opportunity to learn the answers to the questions we have not even asked yet.“ May 28, 2026 JH Julie H Wellness Director RNHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I have reported issues with med times being back dated to ECP with no resolution and it is still causing issues.“ June 2, 2026 CA Christopher A AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The system includes an integrated e-signature feature, making the approval and management of care plans more efficient and streamlined.“ August 22, 2025 MT Margrette T Wellness DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “There's almost too many choices and a few of the options can be a little confusing.“ May 28, 2026 ## Showing most helpful reviews Showing 1-25 of 179 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan K. Administrator Used the software for: ### "ECP is "User Friendly"" January 23, 2013 4.0 This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper. Pros \-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software. Cons \-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ). Review Source TW Toby W. Administrator Hospital & Health Care Used the software for: 2+ years ### "ECP definitely recommended" October 21, 2025 5.0 Overall I am very pleased with our selection of ECP. The setup process went very smoothly. We have very few minor issues, all of which were quickly resolved. Pros The value for the money is fantastic. Customer support is top notch. The ability to access ECP from anywhere is a huge bonus for my facility. Cons I wish the offline pharmacy integrated better, it seems to have been left behind. There are a lot of features in the pharmacy portion that I wish we could take advantage of. Unfortunately they do not work with our environment. Alternatives considered [MatrixCare Senior Living Facility](https://www.capterra.com/p/165450/MatrixCare/)[Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reason for choosing ECP Value for the money, ease of use, and initial setup costs were big factors Review Source Response from Extended Care Professional December 2, 2025 Hi Toby, Thank you for sharing this review. We’re glad to hear that setup went smoothly and that you’ve had a great experience with our support team, that means a lot to us. Regarding pharmacy connectivity, some pharmacies use systems that don’t currently support full electronic integration. Our support team is always happy to review your workflow and discuss available options that may help streamline the process. We truly appreciate your feedback and are glad to have you with ECP! JH Julie H. Wellness Director RN Hospital & Health Care Used the software for: 1-2 years ### "Review of ECP" June 2, 2026 3.0 Easy to use (except the MAR), easy to navigate for the most part. Would like to have access to more in depth on-line training to learn all the features that we may not be taking advantage of. Pros Easy to navigate, easy to train new staff for simple operations like charting. I was able to train myself on how to use it, however I know there is probably more that is can do and I am not utilizing it to full potential. Cons The MAR is not user friendly. I have reported issues with med times being back dated to ECP with no resolution and it is still causing issues. Scheduling tasks is confusing for new staff. Need more access to in-depth online training so upper admin can really utilize ECP for all it can do. Review Source Response from Extended Care Professional June 8, 2026 Hi Julie, Happy to hear that ECP has been easy to train yourself and get new staff up on charting quickly. On the med time concern you mentioned, please reach out to our customer support team at support@ecp123.com so we can take a closer look and make sure everything is set up correctly on your end. There's also a lot more in ECP than most people get to on their own. Our Knowledge Base has resources for admins and clinical leaders, and our customer success team is happy to walk through whatever feels underutilized. We'd love to set up a time to discuss more! ME Megan E. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "ECP review" July 30, 2026 5.0 Pros ECP customer support is very helpful with walking you through how to fix things or set things up in the system. They're willing to take suggestions to help with program development. The tutorial videos make it easy to train staff on how to properly document tasks and concerns. Cons There's a glitch that happens at times that causes the inventory to be off. The only conclusion we've come to is we might be having a lapse in our internet at that time which would not be ECP's fault but makes it inconvenient especially when dealing with narcotics. Review Source MT Margrette T. Wellness Director Hospital & Health Care Used the software for: 1-2 years ### "So many options! Very user friendly!" May 28, 2026 5.0 Very positive, I recommend ecp all the time to collogues that are in the market for a new platform. Customer support is always a pleasure to work with and have always been satisfied with their help. Pros Customer support is always awesome. I never feel like I am wasting their time. Very patient and supportive. The whole system is very user friendly. Documentation is easy to use, and resident management is also super user friendly. Cons I struggle with the "build a report" feature. There's almost too many choices and a few of the options can be a little confusing. Switched from [Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/) Change of ownership in August 2024 and again in November 2025. Review Source MV Malou V. Marketing and Business Development Hospital & Health Care Used the software for: 2+ years ### "ECP Review at AOH" April 14, 2026 4.0 Good, we have used clinical for a 10+ years and have had good support and growth. Having good response around our questions. Pros The ability to work together with clinical, CRM and Carefeed and automate many parts, also the assessment to fill in the care plan. Cons The reporting and finding our best referral sources and how many leads they have sent us. Also dashboard has issues reporting thing accurately. Switched from [ALICE](https://www.capterra.com/p/153733/ALICE/) Not happy with the other system to cumbersome Review Source CW Candis W. Quality and Wellness Director Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend ECP" November 23, 2025 5.0 Overall, a great experience. We have been using ECP for 10+ years and have been exceptionally satisfied with their software and customer service. Pros ECP is very user friendly. My teams rarely have issues with the system and when an issue does occur, the ECP customer service people are there to help. We use all aspects of the system, from eMAR to incident reporting. We have our own assessment tool in the system, as well as our own supporting assessments and evaluations. Overall, a great product. Cons I’d like to see AI capability, i.e, predictive risk concerns with residents based on documentation and incident reporting. Alternatives considered [Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reason for choosing ECP Ease of use, ease of implementation, they had the capability of uploading our own documents. Review Source CF Cathy F. Administrator Hospital & Health Care Used the software for: 2+ years ### "ECP review" August 25, 2025 5.0 ECP has served us well over the years. We have a close relationship with them and can discuss our needs at the time. Pros Personalized service and willingness to help create items/processes for our company. Someone always calls us to make sure we are satisfied. Cons Sometimes things are talked about and promised but not completed for a extended period of time. They are willing to talk about it but the issue can be on both ends at any time. Alternatives considered [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing ECP It works for Assisted Living and Loren has been wonderful so we didn't switch Review Source Response from Extended Care Professional December 2, 2025 Hi Cathy, Thank you for taking the time to share this review. We truly appreciate your partnership over the years and are glad to hear that our team’s personalized support has been valuable to you. Your feedback and requests help guide our improvements, and we are always grateful when customers share ideas that help shape the product. We understand how it can be frustrating when certain enhancements take longer than expected. Our product requests are reviewed and prioritized carefully to ensure we’re making the greatest impact across all communities, and your input is always part of those discussions. Thank you again for your continued collaboration. We're glad to be working with you. CA Christopher A. Administrator Hospital & Health Care Used the software for: 1-2 years ### "ECP Review - Better Living RCF" August 22, 2025 4.0 Overall, the system performs well and offers helpful customization options. While there is still room for improvement, the customer support team remains responsive, knowledgeable, and consistently helpful. Pros The system includes an integrated e-signature feature, making the approval and management of care plans more efficient and streamlined. Cons The platform currently lacks important functions such as bowel movement tracking and wound monitoring, which limits its ability to support comprehensive resident care documentation. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) We transitioned to ECP due to certain limitations in QuickMAR. While QuickMAR was simplified and user-friendly, especially for new staff with no prior EMAR experience, ECP offers a more in-depth system that supports comprehensive care management. However, this added complexity requires more time, patience, and thorough training to ensure staff can use it effectively. Review Source Response from Extended Care Professional March 18, 2026 Hi Christopher, Thank you for your feedback. We know how important comprehensive documentation is for resident care. While we don't currently have dedicated modules for wound monitoring or bowel movement tracking, many communities use our Skin Assessment and custom report editor to create skin grids, and daily tasks to track BM data. These areas remain a high priority on our product roadmap, and our support team is always available to walk through current options and help you set up the best workflows for your community. CL Charlene L. owner Hospital & Health Care Used the software for: 1-2 years ### "ECP Easy to use" March 20, 2026 5.0 We have stayed with ECP for a number of years because it is a reliable system and makes medication management simple. Pros The ECP eMar system is easy to use. First time users find it intuitive from the beginning. We appreciate the simplicity of producing Face Pages and Physcian order sheets. Cons Our pharmacy has more difficulty interfacing with ECP than other eMar systems. It is not evident to us though. Alternatives considered [CareSuite](https://www.capterra.com/p/160096/CareSuite/) Reason for choosing ECP I liked the look and operation of the eMar system. Review Source CH Crystal H. RN Hospital & Health Care Used the software for: 2+ years ### "ECP: the unsung hero of our daily chaos!" November 20, 2025 5.0 It’s been great! We couldn’t have chosen a better system for our needs. Our staff find it very easy to learn and use. Pros Ease of use for my staff! The support staff are also very responsive. We have never had to wait more than a day or two for an answer. Cons Our only involves not being able to save certain documents and go back to them later. We waste a lot of time reentering assessments. Alternatives considered [Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing ECP Ease of use was our biggest reason for our choice Review Source PR Phillip R. Community Nurse Hospital & Health Care Used the software for: 6-12 months ### "Solid Resident Management" August 22, 2025 5.0 ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and medication administration. It makes survey preparation less stressful and enhances accountability among staff. The system could benefit from more flexibility and modern reporting tools, but overall, it’s a trusted solution that balances compliance with ease of use. Pros Centralized resident management User-friendly medication administration records Robust audit trail features Real-time updates for staff Cons Limited workflow customization Reporting seems outdated and less dynamic than other systems Some support responses are too “by the book” and lack situational flexibility Switched from [ALIS](https://www.capterra.com/p/96648/ALIS/) To have a single system across all facilities. Review Source Response from Extended Care Professional October 2, 2025 Hi Phillip, Thank you for your honest feedback! We’re continuously improving our reporting tools and workflows to make them more flexible and useful. Our support team is also here to help walk through specific needs and provide solutions where possible. Your feedback helps us improve both our product and service. AC Alexa C. Administration Hospital & Health Care Used the software for: 6-12 months ### "Administration " August 22, 2025 5.0 Overall its easy to navigate residents profile. Easy to get quick resident information and being able to keep a progress note and incidents reports Pros The way its set up to pass meds and easy to print facesheets, being able to add all the residents information and life story profiles. Cons Not able to DC orders instead of discontinued orders when the state comes it looks at our audits it does not reflect in system we have to add an alert. Switched from [Auto Care Software](https://www.capterra.com/p/129808/Auto-Care-Software/) Better software and trying to get a program from that work with our needs Review Source Response from Extended Care Professional October 2, 2025 Hi Alexa, Thank you for this review. We know audits require clear and accurate records. If discontinued orders aren't reflecting for your community, our support team would be glad to walk through the process with you and make sure everything is working as intended. Our support team is available to you 24/7 and can be reached at www.ecp123.com/contact-support. JB Jennifer B. HR and Project Coordinator Mental Health Care Used the software for: 2+ years ### "Customer Review" August 27, 2025 4.0 Over all, it has been good. Customer support is always as helpful as they are able to be and is always willing to take suggestions to their team. Pros Ease of use with the MAR. I also like how easy it is to complete the care plan assessment to turn those into daily tasks for the residents. Cons Inability to customize for our population. I would also like to see as meds are completed for each med pass that the resident is greyed out showing that their meds are completed for that med pass time. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) We were having issues with their product. Review Source Response from Extended Care Professional November 5, 2025 Hi Jennifer, Thank you for your review. Continued customization for our users is something we are always looking to expand, and we’ll pass your feedback along to our product team! In the meantime, there are some reporting options available to help better see completed meds, and our support team is happy to walk through the tools with you, please reach out to them if you’re interested. We appreciate you taking the time to share this feedback. AM Annette M. Director of Health and Wellnesd Hospital & Health Care Used the software for: 1-2 years ### "ECP pros and cons " May 29, 2026 4.0 My experience is good and continue to learn with biweekly calls with ECP. The support if ECP is excellent when you call or email, the representative is very patient. Value is good as it is detailed and information is secured. Pros ECP is easy to communicate with residents, family and to send care plans. Billing is accessible easily ands in now central area. Cons Onboarding challenging but easy with time. Last entry of documentation need to be shown with new entry. Review Source MA Mohammed A. State Clinical Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable tool for Healthcare documentation " May 28, 2026 5.0 We have been using ECP for the last 3 years in Texas in our IDD Group home setting. It has been wonderful to have this software being capable of integrating with different pharmacies across the state. This software is very well developed and maintained, and it comes highly recommended in healthcare sector. Pros The most i liked about ECP was how user friendly it is and how easy is for our staff to navigate through the different tabs. Customer support is AMAZING. It is a great investment our company invested in. Cons The staff access does not have the access to go back when they missed charting without changing their user credentials. Review Source TK Tom K. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Love ECP!!" August 22, 2025 5.0 It has been a great partnership between us and ECP; no complaints and we are happy to use ECP as our EHR, EMAR and CRM platform! Pros ECP is very user-friendly and if support is ever needed; they are quick to assist. Care plans for residents and medication management features are easy to use as well. We started using the CRM portal recently and are enjoying getting to use that as well. Cons I really cannot think of any cons to ECP or things that I like least. The flexibility of the platform and ability to manipulate things is helpful, but for some people there is a longer learning curve due to everything ECP can do. Review Source Response from Extended Care Professional December 2, 2025 Hi Tom, Thank you for taking the time to share this review! We’re thrilled to hear that ECP has been a great fit for your community and that you’re finding value in the EHR, eMAR, and CRM platforms. It’s great to know that care planning, medication management, and the CRM portal have all been working well for your team. We appreciate your note about the learning curve. We know it is difficult when adopting a new software. Our support team and ECP University are always available to help make onboarding and ongoing training as smooth as possible. Thank you again for your partnership. We’re glad to be working with you! JZ Jason Z. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Good Value. Appreciate the Functionality." August 27, 2025 4.0 Overall we are happy with the functionality of ECP being integrated within our company. It is user friendly, which enables are staff to document effectively. Pros The functionality when documenting medication and residential daily tasks. The ability to have one place for resident information is very valuable. We utilize the ability to pull reports for agencies that are requesting. When I have had to call customer service in the past, my concerns are addressed and answered promptly. Cons We have tried to implement ECP with our Microsoft 365 and it has been difficult and at this time even stalled out in the process. We would like to be able to track the data from ECP efficiently and in real time. We have had concerns with medications not being pushed through from the pharmacy. This continues to be a concern between ECP and our pharmacy. This has impacted our residential care. Review Source Response from Extended Care Professional March 30, 2026 Hi Jason, thank you for sharing this — knowing ECP has made resident documentation and daily tasks easier for your whole team means a lot. On Microsoft 365 integration and pharmacy connectivity, our support team is the best first step and can get you connected to the right people to work through those concerns. Don't hesitate to reach out. LK Lori K. RN, RCC Hospital & Health Care Used the software for: 1-2 years ### "RN, Resident Care Coordinator " August 22, 2025 4.0 Very happy with the set up, still learning new things. Call support is always very helpful! Security with the residents health information Pros Access to all our residents health information and medication list from any building I work in. User friendly. Easy to add new residents, creating a new chart. Cons Trying to find or add a new provider and then it requires office location which makes things time consuming and frustrating . Logs us out so frequently. Review Source Response from Extended Care Professional October 3, 2025 Hi Lori, Thank you for your review. We know provider management and session timing impact your daily workflow. Our support team can help you adjust timeout settings and provide tips for navigating provider setup. Please don't hesitate to reach out whenever you need support. AG Amy G. Revenue Cycle Manager Hospital & Health Care Used the software for: 6-12 months ### "ECP Billing Review" November 26, 2025 5.0 It's been very positive. They took time to train me and other billers. They're always quick to answer my questions and tailer the software to our needs. When there is a bug, they fix it. When I need help, they're available. Pros Customer support - they always help me in a timely manner and tailer to my billing needs. Reporting - saves tons of time in booking revenue. Scheduling - I'm able to meet my deadlines for billing purposes. Cons I wish it was able to fill out billing forms like the CMS 1500. Similar products on the market do. Hoping this is an upgrade that will come soon! Review Source MR Melanie R. QA and Trainer Hospital & Health Care Used the software for: 2+ years ### "Supportive" August 22, 2025 5.0 Throughout the program, the communication and guidance were consistently clear, supportive, and genuinely helpful in keeping everything on track. Pros I appreciated the supportive, collaborative throughout ECP, and the wide range of helpful tools made the experience even more engaging and effective. Cons While a few sessions felt somewhat repetitive, the overall content remained insightful, well-structured, and consistently valuable throughout the program. Review Source DC Diana C. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Company login" September 18, 2025 5.0 Very satisfied. Quick response time and the fix that was sent took care of the issue. Overall it was a good experience. Pros CUstomizing options - I had difficulty locking in the company log-in. The response I got was timely and explained the steps to correct this. Very satisfied with the service. Cons When I was logged out and not knowing my company log-in was frustrating. I got the information was able to log-in and able to lock the log-in information. Review Source Response from Extended Care Professional December 2, 2025 Hi Diana, Thank you for sharing this review. We’re happy to hear that our team was able to respond quickly and help get your login issue resolved — and that you found the guidance clear and helpful. We understand that needing the company login can feel frustrating when you’re trying to get back into the system, and we appreciate your patience. The extra login step is in place to help protect sensitive resident information and ensure secure access for your team. We truly appreciate your feedback and are glad to hear your overall experience has been positive! EF Elizabeth F. Program Supervisor Consumer Services Used the software for: Less than 6 months ### "Love ECP and everything about it " August 22, 2025 5.0 It’s been easy process with learning how to use it and get the hang of what to do and the med pass but is very helpful with us not forgetting to initialing Pros I like everything about ECP it’s a lot easier and better than the paper Mar. ECP has made it lots easier to document Cons The least thing I don’t like is it doesn’t give us more time to document things and it doesn’t show us how to d/c medication Review Source Response from Extended Care Professional October 3, 2025 Hi Elizabeth, Thank you for this feedback! Our training resources and support team can walk you through documentation best practices and discontinuing medications to make sure your staff has the guidance they need. We also encourage exploring our Knowledge Base and ECP University for step-by-step resources anytime. AM Ali M. PharmD Pharmaceuticals Used the software for: 1-2 years ### "Honest Reviewer" March 3, 2025 4.0 Overall I am happy with ECP I could confidently recommend as a 2nd after QuickMAR however you are gaining on them since they got bought out by PCC. Pros What I like most about ECP is the Support staff and the software is easy to navigate Cons What I dislike the most is the way it automatically receives inventory. This creates frustrations for the facility and pharmacy because the facility is expecting things to automatically occur and they blame it on the pharmacy. For example the way it handle 2 part orders (scheduled and prn) and adding qty based on RF vs RE messages Review Source KD Kyle D. Regional Environmental Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "Perfect Software" December 20, 2022 5.0 ECP has almost eliminated the need to store paper files for residents, compliance, and even employee files. Pros ECP's overall function is easy to navigate, even for someone that may not have the best computer skills. Charting, compliance, and internal notes just for staff communication are top-notch. Cons I feel ECP is missing a calendar tab. A Calendar tab where management could enter appointments and events that would prompt staff. Review Source Response from Extended Care Professional February 3, 2023 Hi Kyle, Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using. We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible. We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.