--- title: "ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ECP the right Assisted Living solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/90493/ECP/reviews/" page_type: "reviews" language: "en" --- ECP 4.7 (175) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of ECP Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JL Jordyn L Compliance OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with.“ March 2, 2026 RH Rob H Director of ITInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “The iOS app simply does not work, and even if it did, it doesn't support SSO, once again requiring giving out the company passwords for users to sign in.“ May 28, 2026 Charlene P Vice Presidnet of Resident CareHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization.“ March 26, 2026 MA Mohammed A State Clinical DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The staff access does not have the access to go back when they missed charting without changing their user credentials.“ May 28, 2026 KG Kim G Regional Director of Nursing and Clinical ServicesHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Even when an immediate resolution was not possible, they communicated clearly, provided helpful guidance, and always confirmed that no further assistance was needed before closing the ticket.“ July 13, 2026 JH Julie H Wellness Director RNHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I have reported issues with med times being back dated to ECP with no resolution and it is still causing issues.“ June 2, 2026 BB Betty B Director of Health and WellnessHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Customer support and Q & A sessions give us an opportunity to learn the answers to the questions we have not even asked yet.“ May 28, 2026 LR Linda R Director of NursingHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “What I like least about ECP is sometimes information is not accessible in all areas.“ March 10, 2026 ## Showing most helpful reviews Showing 1-25 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan K. Administrator Used the software for: ### "ECP is "User Friendly"" January 23, 2013 4.0 This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper. Pros \-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software. Cons \-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ). Review Source JL Jordyn L. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Highly Recommended" March 2, 2026 5.0 Our agency has been an ECP customer for about 5 years now. We transitioned from paper documentation to ECP's EHR software relatively easily and the experience has overall been very positive. We have an established link with our preferred LTC pharmacy which has made everything so much simpler and safer! Pros ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with. Cons I would love to see ECP add options for internal messaging and resident appointment tracking in the future! Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reason for choosing ECP ECP was more cost effective than the alternatives. Review Source JH Julie H. Wellness Director RN Hospital & Health Care Used the software for: 1-2 years ### "Review of ECP" June 2, 2026 3.0 Easy to use (except the MAR), easy to navigate for the most part. Would like to have access to more in depth on-line training to learn all the features that we may not be taking advantage of. Pros Easy to navigate, easy to train new staff for simple operations like charting. I was able to train myself on how to use it, however I know there is probably more that is can do and I am not utilizing it to full potential. Cons The MAR is not user friendly. I have reported issues with med times being back dated to ECP with no resolution and it is still causing issues. Scheduling tasks is confusing for new staff. Need more access to in-depth online training so upper admin can really utilize ECP for all it can do. Review Source Response from Extended Care Professional June 8, 2026 Hi Julie, Happy to hear that ECP has been easy to train yourself and get new staff up on charting quickly. On the med time concern you mentioned, please reach out to our customer support team at support@ecp123.com so we can take a closer look and make sure everything is set up correctly on your end. There's also a lot more in ECP than most people get to on their own. Our Knowledge Base has resources for admins and clinical leaders, and our customer success team is happy to walk through whatever feels underutilized. We'd love to set up a time to discuss more! LF Lisa F. Wellness Center Coordinator Hospital & Health Care Used the software for: 2+ years ### "15 years of using ECP" June 4, 2026 5.0 I have used this product for 15 years and have been quite pleased with it overall. Customer support has been phenomenal when needed. Pros ECP is a fairly easy product for documenting care provided and medications for our residents, so it's easy to teach newer staff how to do so. It is easy to add new residents when they are moving in, and create care plans for them. Security settings seem good. When there are issues, the customer support team is easy to contact and they seem very willing to help try to resolve the issues in a timely manner. Cons Changes are made often, probably trying to improve the product, but along with the changes seem to come glitches at times or parts that stop working until we do a ticket to have it looked at. Review Source TW Toby W. Administrator Hospital & Health Care Used the software for: 2+ years ### "ECP definitely recommended" October 21, 2025 5.0 Overall I am very pleased with our selection of ECP. The setup process went very smoothly. We have very few minor issues, all of which were quickly resolved. Pros The value for the money is fantastic. Customer support is top notch. The ability to access ECP from anywhere is a huge bonus for my facility. Cons I wish the offline pharmacy integrated better, it seems to have been left behind. There are a lot of features in the pharmacy portion that I wish we could take advantage of. Unfortunately they do not work with our environment. Alternatives considered [MatrixCare Senior Living Facility](https://www.capterra.com/p/165450/MatrixCare/)[Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reason for choosing ECP Value for the money, ease of use, and initial setup costs were big factors Review Source Response from Extended Care Professional December 2, 2025 Hi Toby, Thank you for sharing this review. We’re glad to hear that setup went smoothly and that you’ve had a great experience with our support team, that means a lot to us. Regarding pharmacy connectivity, some pharmacies use systems that don’t currently support full electronic integration. Our support team is always happy to review your workflow and discuss available options that may help streamline the process. We truly appreciate your feedback and are glad to have you with ECP! CF Cathy F. Administrator Hospital & Health Care Used the software for: 2+ years ### "ECP review" August 25, 2025 5.0 ECP has served us well over the years. We have a close relationship with them and can discuss our needs at the time. Pros Personalized service and willingness to help create items/processes for our company. Someone always calls us to make sure we are satisfied. Cons Sometimes things are talked about and promised but not completed for a extended period of time. They are willing to talk about it but the issue can be on both ends at any time. Alternatives considered [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing ECP It works for Assisted Living and Loren has been wonderful so we didn't switch Review Source Response from Extended Care Professional December 2, 2025 Hi Cathy, Thank you for taking the time to share this review. We truly appreciate your partnership over the years and are glad to hear that our team’s personalized support has been valuable to you. Your feedback and requests help guide our improvements, and we are always grateful when customers share ideas that help shape the product. We understand how it can be frustrating when certain enhancements take longer than expected. Our product requests are reviewed and prioritized carefully to ensure we’re making the greatest impact across all communities, and your input is always part of those discussions. Thank you again for your continued collaboration. We're glad to be working with you. CW Candis W. Quality and Wellness Director Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend ECP" November 23, 2025 5.0 Overall, a great experience. We have been using ECP for 10+ years and have been exceptionally satisfied with their software and customer service. Pros ECP is very user friendly. My teams rarely have issues with the system and when an issue does occur, the ECP customer service people are there to help. We use all aspects of the system, from eMAR to incident reporting. We have our own assessment tool in the system, as well as our own supporting assessments and evaluations. Overall, a great product. Cons I’d like to see AI capability, i.e, predictive risk concerns with residents based on documentation and incident reporting. Alternatives considered [Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reason for choosing ECP Ease of use, ease of implementation, they had the capability of uploading our own documents. Review Source MV Malou V. Marketing and Business Development Hospital & Health Care Used the software for: 2+ years ### "ECP Review at AOH" April 14, 2026 4.0 Good, we have used clinical for a 10+ years and have had good support and growth. Having good response around our questions. Pros The ability to work together with clinical, CRM and Carefeed and automate many parts, also the assessment to fill in the care plan. Cons The reporting and finding our best referral sources and how many leads they have sent us. Also dashboard has issues reporting thing accurately. Switched from [ALICE](https://www.capterra.com/p/153733/ALICE/) Not happy with the other system to cumbersome Review Source JD Jamie D. Administrator Medical Practice Used the software for: 6-12 months ### "Happy we switched to ECP!" November 3, 2025 4.0 Very positive experience from the beginning. Great support. Does interface with our pharmacy which is why we switched in the first place. Pros Overall a great EMR. Ease of uploading and the ability to keep everything in one place. The ECP support is very knowledgeable and friendly. I would recommend to any assisted living or SNF. Cons Setting alerts for staff notifications seems to be more difficult than it should be and there is no way to alert us if someone doesn't have a BM for 48 hrs. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) ECP interfaces with HomeTown Pharm LTC which is our partnering pharm Review Source CL Charlene L. owner Hospital & Health Care Used the software for: 1-2 years ### "ECP Easy to use" March 20, 2026 5.0 We have stayed with ECP for a number of years because it is a reliable system and makes medication management simple. Pros The ECP eMar system is easy to use. First time users find it intuitive from the beginning. We appreciate the simplicity of producing Face Pages and Physcian order sheets. Cons Our pharmacy has more difficulty interfacing with ECP than other eMar systems. It is not evident to us though. Alternatives considered [CareSuite](https://www.capterra.com/p/160096/CareSuite/) Reason for choosing ECP I liked the look and operation of the eMar system. Review Source CF Carla F. Training and Onboarding Administrator Mental Health Care Used the software for: 6-12 months ### "Great Program" August 25, 2025 4.0 Overall I have had a great experience with ECP, \[sensitive content hidden\] the lady we worked with to set everything up was phenomenal and very helpful! Pros Ease of use, great customer service, easy to train new employees on how to use the program. As the person who entered most of the residents into our system, that was also really an easy process as well. Cons The med passing system is a little bit more difficult to use than our previous program. The 2-steps for reordering meds, I wish there was way to turn that off, as well as the need to check in new meds/scripts into the system before they can be passed. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/)[Relias](https://www.capterra.com/p/179573/Relias/) Reason for choosing ECP Best Value, and had the most features that we were looking for. Switched from [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Wanted to be able to have a comprehensive EMAR system Review Source Response from Extended Care Professional October 3, 2025 Hi Carla, Thank you for your feedback. We understand med pass efficiency is a top priority. The two-step process is designed with resident safety in mind, but our support team is always available to review workflows with you and suggest ways to make daily med pass as smooth as possible. PR Phillip R. Community Nurse Hospital & Health Care Used the software for: 6-12 months ### "Solid Resident Management" August 22, 2025 5.0 ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and medication administration. It makes survey preparation less stressful and enhances accountability among staff. The system could benefit from more flexibility and modern reporting tools, but overall, it’s a trusted solution that balances compliance with ease of use. Pros Centralized resident management User-friendly medication administration records Robust audit trail features Real-time updates for staff Cons Limited workflow customization Reporting seems outdated and less dynamic than other systems Some support responses are too “by the book” and lack situational flexibility Switched from [ALIS](https://www.capterra.com/p/96648/ALIS/) To have a single system across all facilities. Review Source Response from Extended Care Professional October 2, 2025 Hi Phillip, Thank you for your honest feedback! We’re continuously improving our reporting tools and workflows to make them more flexible and useful. Our support team is also here to help walk through specific needs and provide solutions where possible. Your feedback helps us improve both our product and service. PP Placida P. Administrator Facilities Services Used the software for: 1-2 years ### "Administrator" January 15, 2026 4.0 overall experience is a nine point five out of ten, the support team was great and replied immediately after getting a service call. Pros I do like how you can record multiple aspects of the everyday tasks that we are beholding to as staff. Cons the one thing I do not like is that we are not able to print out a completely blank MAR, with no consumer information. and that you are unable to link a resident to the pharmacy unless it is done at time of adding "New Resident. and that you cannot reactive a resident on the same day they were discharged. Review Source PG Pam G. Director of Clinical Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Like ECP, its easy to work with them" August 22, 2025 5.0 Willing to take suggestions for improvements, changes, "batching" reports and work to implement them Pros quick response to problems. available by phone, available by email, return calls, friendly, helpful Cons nothing Review Source Response from Extended Care Professional March 30, 2026 Hi Pam, thank you for the kind words. Accessible, responsive support is something we take a lot of pride in — and knowing the team is delivering on that means a lot. We appreciate your partnership and your willingness to share feedback along the way. AM Annette M. Director of Health and Wellnesd Hospital & Health Care Used the software for: 1-2 years ### "ECP pros and cons " May 29, 2026 4.0 My experience is good and continue to learn with biweekly calls with ECP. The support if ECP is excellent when you call or email, the representative is very patient. Value is good as it is detailed and information is secured. Pros ECP is easy to communicate with residents, family and to send care plans. Billing is accessible easily ands in now central area. Cons Onboarding challenging but easy with time. Last entry of documentation need to be shown with new entry. Review Source KS Kim S. Director of Health and Wellness LPN Hospital & Health Care Used the software for: 2+ years ### "User friendly, good customer service" August 22, 2025 4.0 I have no concern with ECP, if I do someone is always quick to help. Overall, a good experience, I have used in the past and also had a good experience then. Pros User friendly, good customer support. It is easy to find things and easy for new staff to learn the system. Cons I would like to see more customization especially with incident reports and care plans, to create custom fields specific to our building. Review Source Response from Extended Care Professional March 30, 2026 Hi Kim, thank you for your review. Customization is a continued priority for us, and we appreciate the specific feedback on incident reports and care plans. Our support team can walk you through what's currently available in both areas to help capture the details specific to your community. Don't hesitate to reach out. JV Jeanine V. House manager Hospital & Health Care Used the software for: 2+ years ### "I recommend ECP!" August 22, 2025 5.0 We are an Assisted Living community that has been using ECP for years, same system since before I started 9 years ago. I love how easy it is to use and manage and train others to understand and utilize effectively. Customer costumer support has not let me down yet. Pros We are an Assisted Living community that has been using ECP for years. I love how easy it is to use and manage, and train other to use. Customer service/costumer support is always spot on! Cons If is resident is LOA during the med pass but and return within the hour after schedule time, it will not prompt to pass that resident meds as "status" was away at time of scheduled pass. Review Source Response from Extended Care Professional October 2, 2025 Hi Jeanine, Thank you for your feedback! We understand how important timing is during med passes. While staff currently need to make residents active before the scheduled time, our support team can walk you through the process and share your request with our product team for future consideration. KS Karen S. RN, Health Services Director Mental Health Care Used the software for: 2+ years ### "Health Services Director" September 25, 2025 5.0 I teach the use of ECP to new hires and it is simple to walk them through the process. Other than a few wanting passwords reset, we have had very few issues. Pros very user friendly. I teach ECP to the new hires in our company and it is simple to navigate and teach. Cons difficulty in having different staff count controlled medications for different clients. Our clients are not broken up by halls, but assisted individually by staff. Review Source KD Kendall D. Program Manager Mental Health Care Used the software for: 1-2 years ### "ECP Review" December 19, 2025 4.0 Overall, experience has been great. Typically when I have an issue, support is able to fix it for me. The program is user friendly. Pros Customer support is outstanding. They’ve always been able to help with questions. Waze of access is also huge. It’s easy to teach staff how to use. Cons I’ve run into issues with reports that I would like to create but don’t have the option to. I also just ran into an issue with care plan items and having to edit that. Review Source TF Terry F. Assistant Business Office Manager Hospital & Health Care Used the software for: 1-2 years ### "My view on a review of ECP" February 23, 2026 5.0 Very good experience overall. I have always gotten a quick response to any question I may have had or that had arisen. Pros This program gives real value for the money it costs our company. I appreciate the customer support and that they respond in a timely manner. Cons Nothing comes to mind that I would say I don't like about this program. I have not had a negative experience that I would say fits this question. Review Source LR LaToya R. Director of Health and Wellness Medical Practice Used the software for: Less than 6 months ### "Don't judge a book by it's cover." June 4, 2026 5.0 Great experience, I'm excited to learn more of the system. I come from using PCC for many years and ECP has been great. Pros The easily accessible training videos. ECP support very quick response and thorough follow up to my questions. Cons At first glance it looked very overwhelming and not user friendly. I was dreading having to learn a new system. Review Source EF Elizabeth F. Program Supervisor Consumer Services Used the software for: Less than 6 months ### "Love ECP and everything about it " August 22, 2025 5.0 It’s been easy process with learning how to use it and get the hang of what to do and the med pass but is very helpful with us not forgetting to initialing Pros I like everything about ECP it’s a lot easier and better than the paper Mar. ECP has made it lots easier to document Cons The least thing I don’t like is it doesn’t give us more time to document things and it doesn’t show us how to d/c medication Review Source Response from Extended Care Professional October 3, 2025 Hi Elizabeth, Thank you for this feedback! Our training resources and support team can walk you through documentation best practices and discontinuing medications to make sure your staff has the guidance they need. We also encourage exploring our Knowledge Base and ECP University for step-by-step resources anytime. PP Paula P. NHA Hospital & Health Care Used the software for: Less than 6 months ### "ECP Product Review " September 15, 2025 5.0 The support is excellent. Each time I have reached out they respond timely and have always been able to help me solve the issue. Pros ECP is easy to use. It makes managing care day to day manageable. The staff like it as it makes it easy for them to complete their tasks. Cons I don’t like that when you update a care plan it does not time stamp it. I find it cumbersome to have to do an assessment every time the care plan. Review Source sZ steve Z. Director Hospital & Health Care Used the software for: 6-12 months ### "ECP Assisted Living Management and MAR" March 7, 2023 4.0 They deserve a Gold Star Pros Price (Smile) it is more oriented toward "Client Care" and ease of use compared to some systems that are Accounting, or Billing oriented. We started with MARS which out pharmacy "Populated" most of the program for us, Then it took about a week for caregivers to begin doing "Incident Reports" nest we began the "Observations" which are the care notes and Change of Conditions . ECP just "Sucks you in" and makes it very easy and fun to do documentation. And just as you begin to think I wish they addressed an idea I found it had been addressed and better than I had in mind. These programmers are familiar with caregiving. The support help have been awsome, smart, polite, knowledgeable, do not beat around the bush they know what I am asking and have direct, correct answers Cons Language and defenitions . What I am calling something is not what ECP calls it, but when I mentioned it they did have good answers and I think they did great at reaching universally acceptible terms, I learned to call "Notes" and COC "Observations". Reason for choosing ECP Simple easy logical. I had considered writing my own management program (I have dont this before in the insurance agency business) When I saw the price and the depth that ECP had included, there was no way I could do a better job, and they had approached the project from a "Business Management Client centered" care approach. I liked what they had done Review Source Response from Extended Care Professional July 14, 2023 Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve. DJ Debra J. Med Tech Hospital & Health Care Used the software for: 2+ years ### "Benefits and ease of using the ECP" December 21, 2022 5.0 Wo Derulo experience from incident reporting to being able to make work orders is extremely helpful. Pros One of the most important reasons I like this software is the ease of reporting on our residents forthe team to see in real time. Cons The only thing I dislike about the software is the times of scheduled trainings and not having accessibility to watch the trainings after the class is done. I am an overnight worker and I love to learn, but am not able to participate because it is during sleeping hours for me. Review Source Response from Extended Care Professional February 3, 2023 Hi Debra, Thank you for your review. To hear that you are able to generate useful reports with ease is music to our ears. We've worked hard to make this process as effortless as possible by providing essential reports in real-time. ECP even has templates that incorporate state-required reports and forms to accommodate all license types. We want to make sure that all of our customers are able to learn at their own pace and feel comfortable using the program. I'm excited to let you know that all training webinars are now accessible through the online knowledge base. This means no more scheduling conflicts or trying to squeeze in time in your already busy schedule. 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