# Page 2 | ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ECP the right Assisted Living solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/90493/ECP/reviews

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ECP

4.7 (152)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 2 - Reviews of ECP

## Showing most helpful reviews

Showing 26-50 of 152 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MR

Michelle R.  
Business Office Manager HR RN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great easy to use EHR/EMAR"

February 18, 2026

5.0

Very nice so far, they are eager to answer any and all questions. Every representative I have had the pleasure to speak with has been super friendly and helpful. It’s almost as if you are talking with an old friend!

Pros

ECP is user friendly and the customer service is really efficient. The support team also works quickly to resolve any issues, and that’s minutes not hours!

Cons

It’s missing a few features that our old EHR system had, but we have spoken to the ECO team about it and it seems they are working those items into future updates!

Switched from

[Senior Living Core Platform](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/)

We were not satisfied with their customer service

Review Source

TW

Toby W.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP definitely recommended"

October 21, 2025

5.0

Overall I am very pleased with our selection of ECP. The setup process went very smoothly. We have very few minor issues, all of which were quickly resolved.

Pros

The value for the money is fantastic. Customer support is top notch. The ability to access ECP from anywhere is a huge bonus for my facility.

Cons

I wish the offline pharmacy integrated better, it seems to have been left behind. There are a lot of features in the pharmacy portion that I wish we could take advantage of. Unfortunately they do not work with our environment.

Alternatives considered

[MatrixCare Senior Living Facility](https://www.capterra.com/p/165450/MatrixCare/)[Eldermark](https://www.capterra.com/p/248496/Service-Minder/)

Reason for choosing ECP

Value for the money, ease of use, and initial setup costs were big factors

Review Source

Response from Extended Care Professional

December 2, 2025

Hi Toby, Thank you for sharing this review. We’re glad to hear that setup went smoothly and that you’ve had a great experience with our support team, that means a lot to us. Regarding pharmacy connectivity, some pharmacies use systems that don’t currently support full electronic integration. Our support team is always happy to review your workflow and discuss available options that may help streamline the process. We truly appreciate your feedback and are glad to have you with ECP!

JL

Jordyn L.  
Compliance Officer  
Hospital & Health Care  
Used the software for: 2+ years

### "Highly Recommended"

March 2, 2026

5.0

Our agency has been an ECP customer for about 5 years now. We transitioned from paper documentation to ECP's EHR software relatively easily and the experience has overall been very positive. We have an established link with our preferred LTC pharmacy which has made everything so much simpler and safer!

Pros

ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with.

Cons

I would love to see ECP add options for internal messaging and resident appointment tracking in the future!

Alternatives considered

[Therap](https://www.capterra.com/p/124101/Therap/)

Reason for choosing ECP

ECP was more cost effective than the alternatives.

Review Source

JB

Jennifer B.  
HR and Project Coordinator  
Mental Health Care  
Used the software for: 2+ years

### "Customer Review"

August 27, 2025

4.0

Over all, it has been good. Customer support is always as helpful as they are able to be and is always willing to take suggestions to their team.

Pros

Ease of use with the MAR. I also like how easy it is to complete the care plan assessment to turn those into daily tasks for the residents.

Cons

Inability to customize for our population. I would also like to see as meds are completed for each med pass that the resident is greyed out showing that their meds are completed for that med pass time.

Switched from

[CareSuite](https://www.capterra.com/p/160096/CareSuite/)

We were having issues with their product.

Review Source

Response from Extended Care Professional

November 5, 2025

Hi Jennifer, Thank you for your review. Continued customization for our users is something we are always looking to expand, and we’ll pass your feedback along to our product team! In the meantime, there are some reporting options available to help better see completed meds, and our support team is happy to walk through the tools with you, please reach out to them if you’re interested. We appreciate you taking the time to share this feedback.

Charlene P.  
Vice Presidnet of Resident Care  
Hospital & Health Care  
Used the software for: 6-12 months

### "Excellence in Action: Exceptional People, Exceptional Product"

March 26, 2026

5.0

The overall experience has been exemplary—truly reflective of a 5-star partnership. The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization. From initial rollout through enhancement of current capabilities, the approach has been thoughtful, structured, and outcomes-driven, ensuring minimal disruption while maximizing adoption and impact. This model should be considered a best practice for introducing new system suites or advancing existing platforms, as it effectively balances technical execution with operational integration and user engagement.

Pros

Our partnership with ECP Healthcare Platform reflects a shared commitment to advancing quality, consistency, and transparency in resident care. Through aligned goals and integrated workflows, ECP enables enhanced care coordination, and real-time visibility into clinical performance—supporting both operational excellence and improved resident outcomes.

Cons

There are no notable areas of concern—ECP is supported by exceptional people and delivers an outstanding product that consistently met my expectations.

Switched from

[Tabula Pro](https://www.capterra.com/p/151301/Tabula-Pro/)[Eldermark](https://www.capterra.com/p/248496/Service-Minder/)[CareSuite](https://www.capterra.com/p/160096/CareSuite/)

We set out to establish consistency across all communities and workflows.

Review Source

CA

Christopher A.  
Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "ECP Review - Better Living RCF"

August 22, 2025

4.0

Overall, the system performs well and offers helpful customization options. While there is still room for improvement, the customer support team remains responsive, knowledgeable, and consistently helpful.

Pros

The system includes an integrated e-signature feature, making the approval and management of care plans more efficient and streamlined.

Cons

The platform currently lacks important functions such as bowel movement tracking and wound monitoring, which limits its ability to support comprehensive resident care documentation.

Switched from

[CareSuite](https://www.capterra.com/p/160096/CareSuite/)

We transitioned to ECP due to certain limitations in QuickMAR. While QuickMAR was simplified and user-friendly, especially for new staff with no prior EMAR experience, ECP offers a more in-depth system that supports comprehensive care management. However, this added complexity requires more time, patience, and thorough training to ensure staff can use it effectively.

Review Source

Response from Extended Care Professional

March 18, 2026

Hi Christopher, Thank you for your feedback. We know how important comprehensive documentation is for resident care. While we don't currently have dedicated modules for wound monitoring or bowel movement tracking, many communities use our Skin Assessment and custom report editor to create skin grids, and daily tasks to track BM data. These areas remain a high priority on our product roadmap, and our support team is always available to walk through current options and help you set up the best workflows for your community.

ST

Stephanie T.  
Director - Owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "Director/Owner"

August 27, 2025

4.0

ECP is a great platform! Overall, I would rate it a 4.5 out of 5. With a little fine-tuning, it would easily be a 5. The main areas for improvement are the small print within tenant files, the challenges with controlled count parameters during staffing shortages, and the filing process, which can feel like a chore. That said, the customer service is excellent, and the system is very user-friendly for everyday use.

Pros

The customer service help line is ALWAYS patient, friendly, and courteous. They take the time to help you get it right, and if they can’t, they follow up promptly with someone who can. Truly dependable support!

Cons

It isn’t easy to scan in several documents and organize files efficiently. Ideally, if it would function more like Outlook or SharePoint, where you can move multiple files at once it would make digital filing with ECP much easier.

Review Source

AL

Angie L.  
Manager Supervisor  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP is worth your buck"

August 22, 2025

5.0

I have worked with ECP for many years and I love it. I would be lost without it. It has so many pro's and not alot of con's, that I have run into anyways. It saves alot of time when it comes to charting on residents.

Pros

Working with ECP is great. It is easy to navigate through different areas on it. Very convenient when you need to find a document quickly. Customer service is great also. Very friendly and can help navigate any concerns. Resident management is quick and efficient. You can set up tasks per your facility. Medication management is easy to follow. Security is great so no one can get into files that are not authorized to do so. ECP overall is a great tool for value of your money.

Cons

I think it should have some type of backup when the internet connection is lost. Staff does get frustrated when and if we loose internet connection and they are not able to document.

Review Source

Response from Extended Care Professional

March 30, 2026

Hi Angie, 'I would be lost without it' — that's the kind of feedback that means everything to us. We're glad ECP has saved your team so much time with charting. On internet connectivity, ECP does offer offline charting in the app, and documentation will automatically sync back once the connection is restored. Our support team can walk you through the details, and our Knowledge Base has helpful backup and offline charting resources anytime.

TK

Tom K.  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Love ECP!!"

August 22, 2025

5.0

It has been a great partnership between us and ECP; no complaints and we are happy to use ECP as our EHR, EMAR and CRM platform!

Pros

ECP is very user-friendly and if support is ever needed; they are quick to assist. Care plans for residents and medication management features are easy to use as well. We started using the CRM portal recently and are enjoying getting to use that as well.

Cons

I really cannot think of any cons to ECP or things that I like least. The flexibility of the platform and ability to manipulate things is helpful, but for some people there is a longer learning curve due to everything ECP can do.

Review Source

Response from Extended Care Professional

December 2, 2025

Hi Tom, Thank you for taking the time to share this review! We’re thrilled to hear that ECP has been a great fit for your community and that you’re finding value in the EHR, eMAR, and CRM platforms. It’s great to know that care planning, medication management, and the CRM portal have all been working well for your team. We appreciate your note about the learning curve. We know it is difficult when adopting a new software. Our support team and ECP University are always available to help make onboarding and ongoing training as smooth as possible. Thank you again for your partnership. We’re glad to be working with you!

LZ

Lori Z.  
Owner and Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ECP Customer Feedback"

August 26, 2025

5.0

Very good. Prompt response and detailed explanations when something cannot be accommodated as requested.

Pros

User friendly, intuitive to functionality, customer support is very responsive and quick to respond. Always receive answers to by questions/problems.

Cons

That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming.

Review Source

Response from Extended Care Professional

October 3, 2025

Hi Lori, Thank you for leaving this review! We've heard similar feedback on appointment tracking and our support team is available to discuss current options and log your requests with our product team. Your feedback helps us prioritize improvements that save staff time.

PG

Pam G.  
Director of Clinical Operations  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Like ECP, its easy to work with them"

August 22, 2025

5.0

Willing to take suggestions for improvements, changes, "batching" reports and work to implement them

Pros

quick response to problems. available by phone, available by email, return calls, friendly, helpful

Cons

nothing

Review Source

Response from Extended Care Professional

March 30, 2026

Hi Pam, thank you for the kind words. Accessible, responsive support is something we take a lot of pride in — and knowing the team is delivering on that means a lot. We appreciate your partnership and your willingness to share feedback along the way.

KS

Kim S.  
Director of Health and Wellness LPN  
Hospital & Health Care  
Used the software for: 2+ years

### "User friendly, good customer service"

August 22, 2025

4.0

I have no concern with ECP, if I do someone is always quick to help. Overall, a good experience, I have used in the past and also had a good experience then.

Pros

User friendly, good customer support. It is easy to find things and easy for new staff to learn the system.

Cons

I would like to see more customization especially with incident reports and care plans, to create custom fields specific to our building.

Review Source

Response from Extended Care Professional

March 30, 2026

Hi Kim, thank you for your review. Customization is a continued priority for us, and we appreciate the specific feedback on incident reports and care plans. Our support team can walk you through what's currently available in both areas to help capture the details specific to your community. Don't hesitate to reach out.

LK

Lori K.  
RN, RCC  
Hospital & Health Care  
Used the software for: 1-2 years

### "RN, Resident Care Coordinator "

August 22, 2025

4.0

Very happy with the set up, still learning new things. Call support is always very helpful! Security with the residents health information

Pros

Access to all our residents health information and medication list from any building I work in. User friendly. Easy to add new residents, creating a new chart.

Cons

Trying to find or add a new provider and then it requires office location which makes things time consuming and frustrating . Logs us out so frequently.

Review Source

Response from Extended Care Professional

October 3, 2025

Hi Lori, Thank you for your review. We know provider management and session timing impact your daily workflow. Our support team can help you adjust timeout settings and provide tips for navigating provider setup. Please don't hesitate to reach out whenever you need support.

JV

Jeanine V.  
House manager  
Hospital & Health Care  
Used the software for: 2+ years

### "I recommend ECP!"

August 22, 2025

5.0

We are an Assisted Living community that has been using ECP for years, same system since before I started 9 years ago. I love how easy it is to use and manage and train others to understand and utilize effectively. Customer costumer support has not let me down yet.

Pros

We are an Assisted Living community that has been using ECP for years. I love how easy it is to use and manage, and train other to use. Customer service/costumer support is always spot on!

Cons

If is resident is LOA during the med pass but and return within the hour after schedule time, it will not prompt to pass that resident meds as "status" was away at time of scheduled pass.

Review Source

Response from Extended Care Professional

October 2, 2025

Hi Jeanine, Thank you for your feedback! We understand how important timing is during med passes. While staff currently need to make residents active before the scheduled time, our support team can walk you through the process and share your request with our product team for future consideration.

DS

Danielle S.  
Assisted Living Aide  
Hospital & Health Care  
Used the software for: 6-12 months

### "Using ECP makes reporting so much easier!"

August 25, 2025

3.0

i did like the password and login issues can be reset by facility admin, so there is virtually no wait, or company IT to get ahold of

Pros

The ability to personalize tasks, meds, and aide duties per patient, and the abilities to assign each task daily, weekly, monthly, and different periodical time slots.

Cons

system crashes and sign in issues, which can be daily, and sometimes multiple times daily. there can be issues that last days, and impede clients ability to use the service in total.

Review Source

Response from Extended Care Professional

October 3, 2025

Hi Danielle, We appreciate your feedback. Reliability is very important to us, and our support team is always available to help troubleshoot login or performance issues. Please reach out to them anytime so we can work through these concerns together.

LR

Linda R.  
Director of Nursing  
Hospital & Health Care  
Used the software for: 1-2 years

### "Director of Nursing"

March 10, 2026

4.0

My experience with ECP has been relatively easy. I am not a computer person, and I only know how to do what I am taught, but I feel I can teach someone else how to use majority of this system.

Pros

Easy to navigate, Customer service is always quick in returning calls and messages, with easy-to-understand direction. I can easily find any information documented, and customize any report needed. I have no idea about how much money or value it cost, billing or security as that is not part of my access, but I have

Cons

What I like least about ECP is sometimes information is not accessible in all areas. Like if I put a tb skin test in ECP and it was given I still have to go in immunizations to document it again.

Review Source

EC

Elaine C.  
Resident Care Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Terrific customer support"

December 15, 2025

5.0

Very positive. Easy for med techs to learn. Easy to check for undocumented meds. This is one of the hardest things for me to control on a daily basis. The problem isn't the system, its the users.

Pros

Other than regular daily use, I had to email support for a password issue and the support person \[sensitive content hidden\], responded very promptly with easy to understand instructions. She also followed up with an email to be sure everything worked out for me.

Cons

I don't really have anything I don't like about it. The only thing that I didn't know that causes a minor issue is that the med list that prints with the face sheet does NOT include treatments.

Review Source

MC

Matthew C.  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Twin Oaks Review"

August 22, 2025

5.0

It's been a great experience overall. Specially customer service. It would be very nice however to have someone available over the weekends. Even if it's a call back.

Pros

How clean and updated the interface is. It's very clean and user friendly. All features are easy to use.

Cons

It's missing some features other seasoned systems have. There are certain features that we would like to see.

Review Source

Response from Extended Care Professional

March 30, 2026

Hi Matthew, thank you for this. A clean, intuitive interface that's easy for the whole team is something we take real pride in. On weekend support — ECP does offer after-hours emergency support at (262) 684-5600 x5 for urgent needs. For feature requests, our support team is always happy to log those directly with the product team. Don't hesitate to reach out.

CL

Charlene L.  
owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "ECP Easy to use"

March 20, 2026

5.0

We have stayed with ECP for a number of years because it is a reliable system and makes medication management simple.

Pros

The ECP eMar system is easy to use. First time users find it intuitive from the beginning. We appreciate the simplicity of producing Face Pages and Physcian order sheets.

Cons

Our pharmacy has more difficulty interfacing with ECP than other eMar systems. It is not evident to us though.

Alternatives considered

[CareSuite](https://www.capterra.com/p/160096/CareSuite/)

Reason for choosing ECP

I liked the look and operation of the eMar system.

Review Source

AC

Alexa C.  
Administration  
Hospital & Health Care  
Used the software for: 6-12 months

### "Administration "

August 22, 2025

5.0

Overall its easy to navigate residents profile. Easy to get quick resident information and being able to keep a progress note and incidents reports

Pros

The way its set up to pass meds and easy to print facesheets, being able to add all the residents information and life story profiles.

Cons

Not able to DC orders instead of discontinued orders when the state comes it looks at our audits it does not reflect in system we have to add an alert.

Switched from

[Auto Care Software](https://www.capterra.com/p/129808/Auto-Care-Software/)

Better software and trying to get a program from that work with our needs

Review Source

Response from Extended Care Professional

October 2, 2025

Hi Alexa, Thank you for this review. We know audits require clear and accurate records. If discontinued orders aren't reflecting for your community, our support team would be glad to walk through the process with you and make sure everything is working as intended. Our support team is available to you 24/7 and can be reached at www.ecp123.com/contact-support.

JH

Jacqueline H.  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy medication administration for staff"

September 17, 2025

5.0

The day to day functions are easy to use. I usually have to call for assistance if I need to do something that I don't know how to.

Pros

Medication Administration part helps staff to follow order to administer medication easily and correctly.

Cons

ECP is a complex system. There may be more functions than what I use. can only add the appointment for the day or the past. The system should have the ability to add future appointments, so all appointments would be in 1 place.

Review Source

KS

Karen S.  
RN, Health Services Director  
Mental Health Care  
Used the software for: 2+ years

### "Health Services Director"

September 25, 2025

5.0

I teach the use of ECP to new hires and it is simple to walk them through the process. Other than a few wanting passwords reset, we have had very few issues.

Pros

very user friendly. I teach ECP to the new hires in our company and it is simple to navigate and teach.

Cons

difficulty in having different staff count controlled medications for different clients. Our clients are not broken up by halls, but assisted individually by staff.

Review Source

JR

Joanne R.  
Residential nurse director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Eco : easy client profiles"

December 13, 2025

5.0

I love it and I’ve used several ehr systems this is the only one that has an intuitive count for meds that others don’t have. The files are easy to upload and the information I need is right at my fingertips .

Pros

That all our information needs are easily accessible, the customer support is amazing and responsive.

Cons

If my resident is out at say program there are things I cannot do or access while they are out for the day unless I “bring them back” on the building even if they are still out for the day.

Review Source

KD

Kendall D.  
Program Manager  
Mental Health Care  
Used the software for: 1-2 years

### "ECP Review"

December 19, 2025

4.0

Overall, experience has been great. Typically when I have an issue, support is able to fix it for me. The program is user friendly.

Pros

Customer support is outstanding. They’ve always been able to help with questions. Waze of access is also huge. It’s easy to teach staff how to use.

Cons

I’ve run into issues with reports that I would like to create but don’t have the option to. I also just ran into an issue with care plan items and having to edit that.

Review Source

JZ

Jennifer Z.  
Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent product"

March 11, 2026

5.0

It has been wonderful to work with so far. I am still learning all of the things it can do, but I like what I see so far.

Pros

Ease of use. Customer support is excellent, offering additional training as needed if I am unable to find anything in Knowledge base.

Cons

I haven't used it long enough to not like anything! I really need to understand the reporting system better, but I do have training scheduled for that.

Review Source

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