# Page 3 | ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ECP the right Assisted Living solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/90493/ECP/reviews

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ECP

4.7 (152)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 3 - Reviews of ECP

## Showing most helpful reviews

Showing 51-75 of 152 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DC

Diana C.  
Executive Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Company login"

September 18, 2025

5.0

Very satisfied. Quick response time and the fix that was sent took care of the issue. Overall it was a good experience.

Pros

CUstomizing options - I had difficulty locking in the company log-in. The response I got was timely and explained the steps to correct this. Very satisfied with the service.

Cons

When I was logged out and not knowing my company log-in was frustrating. I got the information was able to log-in and able to lock the log-in information.

Review Source

Response from Extended Care Professional

December 2, 2025

Hi Diana, Thank you for sharing this review. We’re happy to hear that our team was able to respond quickly and help get your login issue resolved — and that you found the guidance clear and helpful. We understand that needing the company login can feel frustrating when you’re trying to get back into the system, and we appreciate your patience. The extra login step is in place to help protect sensitive resident information and ensure secure access for your team. We truly appreciate your feedback and are glad to hear your overall experience has been positive!

TF

Terry F.  
Assistant Business Office Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "My view on a review of ECP"

February 23, 2026

5.0

Very good experience overall. I have always gotten a quick response to any question I may have had or that had arisen.

Pros

This program gives real value for the money it costs our company. I appreciate the customer support and that they respond in a timely manner.

Cons

Nothing comes to mind that I would say I don't like about this program. I have not had a negative experience that I would say fits this question.

Review Source

EF

Elizabeth F.  
Program Supervisor  
Consumer Services  
Used the software for: Less than 6 months

### "Love ECP and everything about it "

August 22, 2025

5.0

It’s been easy process with learning how to use it and get the hang of what to do and the med pass but is very helpful with us not forgetting to initialing

Pros

I like everything about ECP it’s a lot easier and better than the paper Mar. ECP has made it lots easier to document

Cons

The least thing I don’t like is it doesn’t give us more time to document things and it doesn’t show us how to d/c medication

Review Source

Response from Extended Care Professional

October 3, 2025

Hi Elizabeth, Thank you for this feedback! Our training resources and support team can walk you through documentation best practices and discontinuing medications to make sure your staff has the guidance they need. We also encourage exploring our Knowledge Base and ECP University for step-by-step resources anytime.

DM

Denise M.  
LPN, Director of Residential Care  
Religious Institutions  
Used the software for: Less than 6 months

### "Director of Residential Care"

August 22, 2025

5.0

EFFICIENT, ACCURATE, RELEVANT AND A PURE PLEASURE! They are very accommodating to the individual needs of their customers.

Pros

IMMEDIATE DIRECT COMMUNICATION-- in a service oriented world, THIS IS A NECESSITY! AND THEY HAVE MASTERED IT!

Cons

Familiarity in the industry. Being in the medical field for as long as I have been, I have never heard of this company. GET THE WORD OUT

Review Source

Response from Extended Care Professional

March 30, 2026

Hi Denise, thank you for this — the all-caps energy is very much appreciated. Getting the word out is something we're actively working on, and reviews like this one help more than you know. We're glad you found us.

YB

Yashica B.  
Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Administrator"

January 9, 2026

5.0

My staff and my management team like using the ECP system. This system is very helpful to us. We wouldn't pick any other program.

Pros

The customer support and information available for our use. This program is very helpful. I like how we can just print off what we need. I like how we have everything in one place.

Cons

It isn't anything I like least about the ECP system. Everything is very useful and very helpful. My team says it's the best they have worked with.

Review Source

AM

Ali M.  
PharmD  
Pharmaceuticals  
Used the software for: 1-2 years

### "Honest Reviewer"

March 3, 2025

4.0

Overall I am happy with ECP I could confidently recommend as a 2nd after QuickMAR however you are gaining on them since they got bought out by PCC.

Pros

What I like most about ECP is the Support staff and the software is easy to navigate

Cons

What I dislike the most is the way it automatically receives inventory. This creates frustrations for the facility and pharmacy because the facility is expecting things to automatically occur and they blame it on the pharmacy. For example the way it handle 2 part orders (scheduled and prn) and adding qty based on RF vs RE messages

Review Source

AG

Andrew G.  
Director Of Nursing  
Hospital & Health Care  
Used the software for: 6-12 months

### "Best web-based software for assisted living communities! "

September 12, 2024

5.0

My overall experience with ECP has been great. Our staff enjoys all of the features available to chart effectively and spend more times with our residents and not centered around a computer screen.

Pros

What I love most about ECP is being introduced to top leaders in the industry that developed a charting system that allows our staff to engage with our residents more within the community.

Cons

What I least enjoy about ECP was them not introducing themselves sooner. ECP has allowed our staff the ability to engage more with the residents and their families within the community.

Switched from

[Senior Living Core Platform](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/)

Our biggest challenge prior to using ECP was that our staff wasn't able to provide personalized patient care due to a difficult to understand charting system. Our staff felt most of their time was centered around a computer screen.

Review Source

DR

Desiree R.  
Operations specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use"

June 12, 2024

4.0

I am so happy with ECP if I have a question they are always so prompt with help.

Pros

It’s so easy to use, great customer support.

Cons

May not always have the report we need.

Review Source

TN

Tanya N.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living"

April 27, 2021

4.0

Very Good!

Pros

Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.

Cons

For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency.

Reason for choosing ECP

We tried other software systems but at that time ECP was the most advanced and worked with our primary pharmacy (Mortons) which was an added bonus. Since we have made the change we are very happy with services and have not ever felt the need to explore any other options.

Review Source

KD

Kyle D.  
Regional Environmental Service Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Perfect Software"

December 20, 2022

5.0

ECP has almost eliminated the need to store paper files for residents, compliance, and even employee files.

Pros

ECP's overall function is easy to navigate, even for someone that may not have the best computer skills. Charting, compliance, and internal notes just for staff communication are top-notch.

Cons

I feel ECP is missing a calendar tab. A Calendar tab where management could enter appointments and events that would prompt staff.

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Kyle, Thank you for taking the time to leave such a thoughtful review. We understand that learning a new program can be challenging, especially when users do not have a technical background. That is why our team works hard to provide a user-friendly program that anyone feels comfortable using. We are thrilled to hear that your experience transitioning from paper records has been successful and that the program has improved communication, efficient charting, and compliance for your team. This continues to confirm that the communities using ECP are able to provide the best care possible. We are excited to let you know that we do, in fact, have a calendar view feature. Someone from our support team will be reaching out to assist with creating an appointment schedule that suits your needs. Thanks again!

CR

Concepcion R.  
Caregiver  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ecp review"

December 27, 2022

5.0

I would Highly recommend, this website is easy to use and all of you employees will love how easy it is to access resident’s information about how to go about cares, if the resident has specifics on what they like and don’t like. How to properly provide care for the resident.

Pros

I love how it is easy to navigate, and everything is right in arms reach. I love that it’s all on one site and it doesn’t take you to a different website just to document about you day with residents.

Cons

I do not have any cons about this software.

Review Source

Response from Extended Care Professional

February 3, 2023

Thank you so much for your feedback. We understand not only the importance but also the convenience of having everything you need in one place. In order to provide proper, quality care, resident information should be accessible at all times. Our Daily Tasks equip caregivers with these details to confidently do a job well done. Thanks again for your support!

BF

Barbara F.  
House Manager  
Individual & Family Services  
Used the software for: 2+ years

### "The ECP system makes my job much easier and my employees find it easy to understand."

December 20, 2022

5.0

Pros

How easy it was to learn and understand the system. When we did have an issue the help desk was right there to get us up and running.

Cons

I have found no issues with this system.

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Barbara, Thank you for your review. It's so nice to know that ECP provides value to your daily practices and that it's easy enough for your entire team to use and understand. We offer an abundance of training resources, including our ECP University and Knowledge Base, so that all users can confidently use ECP to complete their daily duties. In addition, our customer support is readily available so that no question goes unanswered. Thanks again for sharing your positive experience!

AB

Alexandria B.  
Assistant Wellness Director  
Medical Practice  
Used the software for: 2+ years

### "User friendly"

December 20, 2022

5.0

I absolutely love this software

Pros

Very user friendly. Easy to understand especially when training And allowing people to learn. Would highly recommend

Cons

Nothing overall can’t complain. Anyone that has this software would agree

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Alexandria, Thank you for your kind words. To hear that ECP has made it easy to train and onboard your team is a great compliment. By providing resources such as training videos, user guides, webinars, and 24/7 support, users feel comfortable using ECP, even without a technical background. We take pride in knowing that our clients find ease in the implementation process, through our user-friendly interface. Thanks again for your support!

CW

Char W.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP"

May 12, 2020

5.0

Overall I have had all good experiences with ECP. It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly

Pros

I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.

Cons

There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them

Review Source

Response from Extended Care Professional

May 18, 2020

Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents. We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S. Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community. Thanks again for the great feedback. Nicole Shelton Senior Training and Compliance Specialist

AH

Andrea H.  
Facility Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Make the switch!"

December 20, 2022

4.0

Pros

This product is very easy to use! Everything can be added into this program and makes it very easy to stay organized! The company is always willing to make something work to best suit our facility!

Cons

The care plan was a little difficult to navigate at first but I think the quirks have been worked out!

Reason for choosing ECP

We chose ECP over using paper MARS!

Review Source

Response from Extended Care Professional

February 3, 2023

Thank you so much for your kind review, Andrea! We are thrilled to hear of your positive experience switching from paper records and that ECP is helping your team stay organized. We understand that each community is unique and has specific requirements. This is why we offer various templates tailored to different states and license types. If you'd like to learn more about our pre-built care plans and state templates, our Senior Compliance Specialist, Nicole, would be happy to assist. In addition, our support team is always available to ensure that your account accommodates all your needs. Please do not hesitate to reach out when needed. Your company's success and satisfaction are very important to us. Thanks again for choosing ECP!

AW

Angela W.  
Associate Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ECP "

November 1, 2023

4.0

I started using ECP when the idea came to fruition, our assisted living facility was the "guinea pig" for the launch so I have been able to see the ECP program grow and improve throughout the years.

Pros

Ease of use, easy to train new staff with this system.

Cons

The ECP back up is nice when the system is out but, would be more convenient if we were able to break down what we need as opposed to printing everything as it can be over 200 sheets. Also, if power is out, there is not much use for back up, unless I am not using it correctly.

Reason for choosing ECP

I previously worked for a company that switched from ECP to ALIS and within 3 months, they switched back to ECP!

Review Source

MR

Miqueila R.  
Assistant Director  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP Review"

December 20, 2022

5.0

In my 6+ years using ECP, it has been a positive experience and is overall helpful.

Pros

ECP is very helpful in our day to day workplace. Easy to use. Charting, documenting, reordering meds, destroying meds, resident information and more is right at my fingertips. So easy to use.

Cons

No chat support. Inventory on meds and med destruction.

Reason for choosing ECP

This is the charting system that our company has been using for years.

Review Source

Response from Extended Care Professional

February 3, 2023

Thank you for your thoughtful review, Miqueila. We are thrilled to hear that ECP provides everything you need for charting, documenting, reordering medications and so much more, right at your fingertips. Providing a complete software solution for communities is something we take pride in. Though we do not currently provide support via chat, we do have representatives available 24/7 to assist with your needs. We also have tools to keep track of medication inventory and destruction. A representative will be in contact with you to discuss this further. Thanks again for your feedback and for continuing to chose ECP!

MJ

Megan J.  
Director of Health Services  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User friendly and customizable."

May 27, 2020

5.0

We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.

Pros

I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.

Cons

Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.

Reason for choosing ECP

ECP is customizable and easy to use. It is slick and user friendly and it is a comprehensive solution for MAR and assessments.

Review Source

Response from Extended Care Professional

June 23, 2020

Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments. Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment.

DM

Dan M.  
Service Coordinator  
Pharmaceuticals  
Used the software for: 2+ years

### "ECP implementation impact, easy, integration"

April 13, 2023

5.0

ECP staff have been incredibly helpful, from sales to help desk, billing, and pharmacy support.

Pros

Daily task lists and easily customized care plans allow for simple and effective charting and tracking of facility duties. It is some work to get set up, but ECP has great support staff to aid in the process. Charting is very simple and easy to follow. Pharmacy integration eases order processing, verifying orders and changes.

Cons

Reordering medication requires review before being submitted to pharmacy

Alternatives considered

[CareSuite](https://www.capterra.com/p/160096/CareSuite/)

Reason for choosing ECP

ECP offers an unbeatable combination of fair pricing, a feature-rich, specialized, customizable program, and customer support.

Review Source

LD

Lisa D.  
Marketing Outreach Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Technical support and follow up"

January 17, 2023

5.0

We are an Assisted Living community that has been using ECP for years. We have now implemented using the ECP LEADS for our sales and marketing management and it is working wonderfully.

Pros

Now that it has been adjusted, the ECP LeaDS IS SO eas;y to use and the features make it a great team support feature for Follow ups and marketing.

Cons

I disliked that the system kept logging me out, but since I spoke to technical support they were quick to respond and solved the issue quickly.

Review Source

Response from Extended Care Professional

February 3, 2023

Thank you for your review, Lisa. We are thrilled to hear that ECP CRM has been a helpful tool in managing your sales and marketing. It's crucial for us to provide the essential tools that Assisted Living marketers need to develop more leads and grow occupancy quickly. From the moment you receive a new lead to the day they move in, everything is captured in one place to make the process as seamless as possible. We are also happy to hear that you've had such a positive experience with our customer support team. Thanks again for your continued support!

CP

Cynthia P.  
Clinical Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Wonderful System"

January 27, 2023

5.0

This is wonderful for all auditing purposes from our own company to government agencies.

Pros

The overall ease of use for the staff and the documentation of services provided; exceptional.

Cons

Creating specific reports for our company use.

Review Source

Response from Extended Care Professional

February 3, 2023

Cynthia, Thank you for taking the time to leave your review. It's great to hear that ECP has been easy for your staff to use for documentation purposes. We also love to hear that you find ECP wonderful for both internal and external audits. Our team has worked hard to create templates that incorporate essential reports and forms for each state and license type. If you'd like to integrate a form into ECP that is specific to your community, our team would be happy to assist with this process. A representative will be in contact with you shortly to discuss this further. Thanks again for your support!

AJ

Aliina J.  
CNA  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP is an easy and helpful tool for charting"

December 21, 2022

5.0

ECP is so great to use and it makes charting simple yet allows for much detail

Pros

I like how easy it is and how there is never any issues with the software. Makes charting such breeze

Cons

sometimes it saves the passwords of others and I have to delete and retype mine

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Aliina, Thanks for your review! We love to hear that ECP has been a helpful tool in making charting a breeze for your team. Our user-friendly software helps simplify current processes while providing tools that allow for in-depth documentation when needed. If you run into any questions while using ECP, please do not hesitate to contact our customer support team. They are always readily available to help. Thanks again!

WD

Wendy D.  
RN  
Hospital & Health Care  
Used the software for: 2+ years

### "RN perspective on ECP"

December 20, 2022

5.0

Workers are doing a better job of charting and there are fewer med errors than with paper.

Pros

It is super easy to learn, you don't have to go through a pile of pages to get to a client, very easy to enter info and print needed info for appts!

Cons

The app is not as user friendly as the PC program.

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Wendy, Thanks so much for leaving your review. We love to hear that ECP has simplified your processes while improving overall efficiency and reducing errors. This is exactly what we strive for with our clients. If you have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. We evaluate and consider all suggestions that may impact the features for future releases. Thanks again for your input!

BG

Beverley G.  
Administrator  
Mental Health Care  
Used the software for: 2+ years

### "Assisted Living Setting"

July 9, 2022

5.0

It has been great for documenting resident care. I haven't integrated staff information yet but that is on my next "to do" list.

Pros

This software is rather intuitive and what one can't figure out, the very fast response time from customer service makes it very easy to use. Turns out very professional documents. It also provides mini workshops only 20-40 minutes in length that aid learning.

Cons

The sign in feature is such that it has to be done every time on logs in. Would prefer that it could be laptop specific.

Review Source

Response from Extended Care Professional

November 1, 2022

We appreciate the time you took to leave a review! The easy-to-use interface, built for senior living and other care settings, gives you the tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. When it comes to innovation, we evaluate and consider all suggestions that may impact features for future releases. If you ever have a suggestion you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!

dB

danielle B.  
Resident Care Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "ECP Is a great and easy product to use that has helped this facility alot!"

December 21, 2023

5.0

ECP was very easy to set up and start using in the facility I enjoy using ECP.

Pros

I like the medication inventory which is very easy for staff to use. I also like the convenience of being able to look over multiple residents charts and information from my desk and not having to get up and grab multiple charts to clutter my desk.

Cons

There are very few if any flaws at all, if something does arise I am able to contact customer support and resolve the issue right away.

Review Source

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