# Page 4 | ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is ECP the right Assisted Living solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/90493/ECP/reviews

---

ECP

4.7 (152)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 23rd, 2026

# Page 4 - Reviews of ECP

## Showing most helpful reviews

Showing 76-100 of 152 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CW

Calandra W.  
LPN  
Hospital & Health Care  
Used the software for: 2+ years

### "User friendly"

December 20, 2022

5.0

Pros

The product is very user friendly, its easy to navigate and to update and add info

Cons

Unable to navigate into other sections of the pt's chart while writing a note in the documentation section. At times its necessary to have access to other sections for reference. At present one is unable to do this without loosing the info written or saving and having to reopen note to edit. Not everyone in our facility has access to edit their notes.

Review Source

Response from Extended Care Professional

February 3, 2023

Calandra, Thank for you taking the time to send us this review. We are happy to hear that you find it easy to navigate throughout the program while adding and updating necessary information. We strive to provide a program that improves overall efficiency for our clients, so we are always open to hearing suggestions that would aid in doing so. In an effort to fully understand your needs, we would like to gather some more information from you regarding your request about navigating through a patient's chart while documenting notes. Someone from our support team will be reaching out to you to discuss this further. Thanks again for your feedback!

MJ

Merline J.  
Care Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP User"

December 20, 2022

5.0

ECP is extremely beneficial

Pros

I love that it keeps us organized and on track with the resident's medication

Cons

Some of the restrictions, but i see the importance of these restrictions

Reason for choosing ECP

The record and data management portion is impeccable

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Merline, Thanks for leaving such a thoughtful review. We love hearing that you find ECP beneficial by keeping you organized and staying on track with your medications. The fact that you find our record and data management impeccable just confirms why we are a top-rating Assisted Living software company. In order to provide the best product possible, we are continuously reviewing and improving our processes. We would like to discuss the restrictions you mentioned further with you to best understand your needs. A representative will be in contact with your shortly. Thanks again for your support!

MH

Melinda H.  
D.O.  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP Review from a Users Perspective "

April 27, 2021

4.0

Easily view tasks, med passes and observations completed and incomplete. Ability to create behavioral tracking reports. Can generate reports, within minutes. Like having the ability to transfer clients from one location to another.

Pros

Easily view tasks, med passes and observations completed and incomplete. Ability to create behavioral tracking reports. Can generate reports, within minutes. Like having the ability to transfer clients from one location to another.

Cons

Links to the pharmacy (sometimes lag in checking in meds) and discontinuation. Need to create ticklers for when 6 months or annual reviews of client's care plans are due.

Reason for choosing ECP

N/A

Review Source

Response from Extended Care Professional

April 29, 2021

Thanks for your review! We are glad to hear that the simple layout of medications, tasks, and observations give you a concise overview of each shift. Not only that, but our reporting features have made behavior tracking a simple yet thorough process. Capturing all resident data in one place results in effortless transfers. ECP receives and processes changes to medications within minutes of the pharmacy making changes in their system. We would be more than happy to have an ECP Pharmacy Specialist reach out to discuss your delays in more detail. We strive to give you all the essential tools to get your work done quickly and efficiently. Thanks again for your feedback.

DF

Damon F.  
Director of Residential Services  
Hospital & Health Care  
Used the software for: 2+ years

### "Lots of little features that add to big savings."

December 20, 2022

5.0

I have used ECP with 3 employers now over my 20+ years in assisted livings. It has an easier set up, ability to make instant changes, and the support team is very responsive.

Pros

Ease of setting up charting and tracking compliance.

Cons

Inability to change types of incidents or add questions to incident reports and investigations.

Reason for choosing ECP

Cost, previous knowledge, and response of the support team.

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Damon, Thank you for your thoughtful review. We love to hear that ECP has been a cost-efficient resource that has made charting easier for your team, and is helping you remain compliant. We evaluate and consider all suggestions that may impact the features for future releases. If you ever have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!

CB

Chekeshia B.  
Director of Health and Wellness  
Hospital & Health Care  
Used the software for: Less than 6 months

### "User Friendly "

January 21, 2023

5.0

My experience with ECP has been great so far

Pros

ECP is very user friendly. I’m not the strongest with learning a new system. ECP has been by far the easiest system to navigate. The help desk has been great. \[sensitive content hidden\] has been amazing.

Cons

The previous system that we were using the med pass was easier to navigate. For instance once you provided medication for a resident the face on the Home Screen went away or the face was greyed out on the screen.

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Chekeshia, Thank you for your feedback. It is so nice to hear that you find ECP user-friendly and that it's been easy for you to navigate through. It's also great to hear that you've had a positive experience with our customer support team as questions arise. Our knowledgeable team takes a hands-on approach to ensure that we can provide the assistance that you need. We are continuously reevaluating our processes and working towards improvements to provide the best possible experience for our users. If you have a suggestion that you feel would be beneficial to ECP, please reach out to our customer support team to discuss further. Thanks again!

CC

Cecilia C.  
Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "A Bargain Product"

November 3, 2023

3.0

It is ok, but a more robust program with more intuitive charting would be better. It is hard to locate information or find the correct place to document in some cases.

Pros

It is easy to set up users. Other features are ok

Cons

It is not as robust as other products I've used.

Alternatives considered

[Eldermark](https://www.capterra.com/p/248496/Service-Minder/)

Reason for choosing ECP

ECP was in place prior to my arrival. I assume cost was the deciding factor. I did investigate changing to Eldermark, however our budget does not allow at this point.

Review Source

ML

Mandi L.  
QIS  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Comprehensive and easy to use!! "

February 14, 2023

5.0

Pros

This product is very user friendly, even if you've never been in the healthcare industry. It is great to be able to see quickly who passed meds when needed. The system does med counts for you and even reorders the scripts and they get delivered straight to you.Their customer service is top notch, they will talk you through anything you need help with.

Cons

I didn't get trained enough from my organization so it took some time to work out the kinks. I don't care for the fact that other people have access to the same info, it can be removed easily by someone else.

Review Source

Response from Extended Care Professional

June 23, 2023

Thank you for this review, Mandi. We are happy to hear you find our software to be user friendly and that it helps with oversight into med passes. We take pride in our quick and helpful customer service team so we are glad that has been your experience as well! We have on demand training available such as ECP University and our knowledge base if you are ever in need of it. We appreciate your opinions and feedback as we are always looking on how to improve our software.

KP

Kelly P.  
DON  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Amazing product "

February 9, 2023

5.0

It’s a 10!

Pros

Training help was excellent but the vast resources within ECP is truly unbelievable!

Cons

Too much al at once! I wish the trainers would offer more support on what/how to tackle first but continue regular training for an extended period of time to keep everyone on track!

Review Source

Response from Extended Care Professional

June 23, 2023

Thank you for this review, Kelly. We are so happy to hear you have been enjoying ECP! We value your feedback in regard to training as we want to make sure we can continuously improve our customer experience. We have a dedicated support team that is always available to you along with ECP University and an online knowledge base. I encourage you to continue the use of ECP's resources along with our new webinar series!

RP

Ronderia P.  
Caregiver  
Hospital & Health Care  
Used the software for: 2+ years

### "Love it"

December 20, 2022

4.0

Pros

Everything make charting and doing observations easy

Cons

Sometimes it’s slow and the system is down

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Ronderia, Thank you for your kind review. We are happy to hear that ECP has made charting and observations easier for your team. We love that you love ECP! We are continuously working to improve in order to provide the best possible user experience. Ensuring that ECP is functioning properly at all times is our number one priority. If you have any questions or concerns with the program we encourage you to reach out to our customer support team right away. Someone will be happy to assist in real-time to ensure that you are everything is working as it should. Thanks again for your feedback!

DW

Dawn W.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "User friendly"

December 20, 2022

5.0

Pros

It is very user friendly and allows ease of access for all members of the team

Cons

There are times when the programs run slow

Review Source

Response from Extended Care Professional

February 3, 2023

Thank you for your review, Dawn. We are happy to hear that you find ECP easy to use for all of your team members. We understand that not everyone is equipped with a technical background so we strive to make ECP accessible to anyone, regardless of previous experience. We are continuously evaluating and improving ECP to provide the best possible user experience. If you have any questions or concerns, we encourage you to contact our customer support team right away. They can assist in real-time to ensure that your needs are met. Thanks again for your feedback!

HR

Heather R.  
Care giver  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great for assisted living or home care "

December 21, 2022

5.0

It’s been great

Pros

Documenting tasks is easy and effective.

Cons

None. I think it is an effective software for assisted living and home care.

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Heather, Thank you for taking the time to leave your review. We are happy to hear that you find charting tasks in ECP easy and effective. Our user-friendly design gives a simple, yet comprehensive overview of each shift, so staff can complete their duties efficiently. It's support from people like you that have helped us become a top-rated software in the Assisted Living industry. Thanks again for choosing ECP!

SB

Samantha B.  
Training Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP for Resident Care in AL CBRF"

April 29, 2022

5.0

I love using ECP, I have used a few documentation system over the years geared toward AL/CBRF and this is by far my favorite to use. Also there tech support is beyond great and helpful!

Pros

I love the customization as a administrative you can implement. Also its easy for care staff to use and especially people who are not "tech savy".

Cons

Some items are not logically labeled unless you know where to look for them.

Review Source

Response from Extended Care Professional

May 18, 2022

We're beyond thrilled to hear that you love ECP! Our easy-to-use interface is built around our users and does not require a tech-savvy background, making it easy to start using right away. Our dedicated support team is available 24/7, 365, and is always happy to answer your questions. ECP University training videos and our online Knowledge Base also help with a self-guided approach. Carly, our Director of Product Management, has reached out to gather more information. We hope you two will be able to get in touch as we use feedback to continue to provide the best experience. Thanks again!

KN

Kristin N.  
RN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Med MAR Program"

June 7, 2022

5.0

Solving med errors, ensuring correct medications are given to the correct individuals. Optimizing patient safety.

Pros

Simple, easy to use and navigate. Easy to get customization for items needed. Support always available during implementation and set up. LOVE the access to side effects, training and having all that mass of information in one place! Love that you can input one provider and assign them to multiple individuals, makes it sooo much easier!

Cons

As an industry as a whole something needs to be done about communication of behaviors and a simple way to train staff/nurse at hosptial's on how to care for an individual who is non-verbal, allowing continuity of care without frustration on nursing staff or the individual.

Reason for choosing ECP

Resources about medications, overall ease of use, potential for growth in accessing/inputting behavioral data.

Review Source

Response from Extended Care Professional

June 24, 2022

Hey Kristin, We appreciate the time you took to leave a thorough review! We couldn't have said it better. The easy-to-use interface, built for senior living and other care settings, gives you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. We understand how important it is to assess the needs of individuals to provide the best quality of care. ECP also offers additional features for care planning - assessments, care plans, and tasks. You can completely customize and individualize to promote person-centered care. An individual's needs can be communicated to providers using their unique care plan and face sheet reports. Thanks again!

EN

Esther N.  
Caregiver  
Hospital & Health Care  
Used the software for: 2+ years

### "Ease of use"

December 20, 2022

5.0

Pros

I like the medication administration setup. It is easy to use the six rights of medication with the database. I also like how I can figure out my daily tasks for the shift.

Cons

I do not think any features were missing. I was able to use the software easily, as I used it before from other employers.

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Esther, Thank you for taking the time to leave us a review! We love to hear that you find ECP easy to use and enjoy the medication administration setup. We want to make sure that we are providing your team with all the tools they need right at their fingertips, which is why we have various medication administration rights displayed on the med pass screen. Similarly, the daily tasks contain a complete overview of each shift to make charting quick and efficient. Thanks again for your support!

AM

Acasia M.  
CNA  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP review"

December 20, 2022

5.0

Amazing! I use it 80% of my 8 hour shifts for quit literally everything. If ECP were to go down i’m not sure what we all would do. Its a lifeline for our care.

Pros

Very easy to use. User friendly for everyone.

Cons

Every once in a while it will log me out but that could just be a internet in general problem.

Review Source

Response from Extended Care Professional

February 3, 2023

Thanks for your feedback, Acasia! To hear that ECP is a lifeline for your team to provide quality care is amazing. By offering a complete software suite, we want to ensure that communities have all the tools they need to operate smoothly and efficiently. The user-friendly design makes our software easy for anyone to use, regardless if they have a background in technology or not. If questions arise at any time, please make sure to contact our customer support team and they will be happy to assist. Thanks again for your continued support!

TT

Traci T.  
Director  
Individual & Family Services  
Used the software for: 6-12 months

### "ECP Review"

December 20, 2022

5.0

Overall, I have been immensely pleased with ECP.

Pros

Integrating this system into our company has made a world of difference. We have reduced our use of paper and our ability to track cares and charting for our clients has become much more efficient.

Cons

I have spoken with ECP support regarding this issue, but we are not able to enter in readings for BSL levels when the meter reads "hi" or "lo" (versus a number).

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Traci, Thank for you the review! We love to hear that ECP has improved the efficiency of tracking care and charting for your team. Transitioning from paper is another huge milestone that we are thrilled to be a part of. We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback. Thanks again for your input!

AC

Arsenia C.  
Program Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ecp"

December 20, 2022

5.0

Good for tracking medication, preventing medication errors

Pros

Makes passing medication easier and prevents med errors

Cons

The pricing is a bit high for companies, if they are just starting out

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Arsenia, Thank you for your feedback. We love to hear that ECP has made passing meds easier while reducing medication errors in your community. We've always aimed to generate tools that simplify current processes while keeping a strong focus on accuracy and compliance. Thanks again for choosing ECP!

SS

Sara S.  
Caregiver  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy to use "

December 20, 2022

5.0

Overall it’s great and easy to use . Love it

Pros

Love the layout of ecp super easy to use .

Cons

Sometimes it’s lags but rarely . Usually I just log out and log back in and it fixes the problem.

Review Source

Response from Extended Care Professional

February 3, 2023

Thank you for your honest review, Sara. We are thrilled to hear that you find ECP easy to use and you enjoy the layout of the program. Feedback like yours helps us grow and progress as we strive to provide the best possible user experience. If any questions or concerns arise as you are using the program, please do not hesitate to reach out to our customer support team which is available at any time to assist. Your satisfaction is our top priority. Thanks again!

CK

Christina K.  
Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Great product "

March 8, 2024

5.0

Fantastic. Excellent customer service. Quick response with knowledgeable staff

Pros

Ease of use. Everything at your fingertips. Can access anywhere and anytime

Cons

There is really nothing negative to say about it

Review Source

AV

Anna V.  
RN Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "ECP review"

June 14, 2023

5.0

Customer service is great

Pros

Ease of charting. One area to make a progress note.

Cons

Reports are difficult to run. Not soecific to medication classification.

Review Source

EN

Ellen N.  
Nurse Trainer  
Consumer Services  
Used the software for: 1-2 years

### "User Friendly and streamlined"

January 4, 2024

5.0

Initiating the software was so easy. A representative met with me weekly to discuss progress and the needs of staff and the company.

Pros

Their customer support representatives are knowledgeable and friendly. I have never waited more than an hour to resolve a problem.

Cons

It doesn't have all of the functions that I look for, but it is a great program

Review Source

MH

Michelle H.  
RA  
Hospital & Health Care  
Used the software for: 1-2 years

### "Satisfied "

January 5, 2023

5.0

Wonderful easy to learn and catch on to

Pros

Easy to navigate and easy to teach to others

Cons

It’s not available at every site everyone should have the opportunity to work with such awesome software

Review Source

Response from Extended Care Professional

February 3, 2023

Michelle, Thank you for your feedback. We are thrilled to hear that you find ECP easy to learn and use. We provide users with an abundance of training resources, such as ECP University and Knowledge Base, that include training guides, step-by-step tutorials, and webinars. This, combined with our user-friendly design, allow users of any skill level to catch on quickly. Thanks again for your review!

RH

Rachel H.  
Director of Administrative Services  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent Customer Service"

March 30, 2022

4.0

My overall experience has been very good, the customer service and help team are great.

Pros

It is very easy for new staff to use, even staff that has never charted electronically.

Cons

Our facility is geared towards mental health and it is missing some pieces that we need. That being said, ECP is very receptive to suggestions and has worked with us to develop some of the things we need.

Reason for choosing ECP

Pricing and ease of use.

Review Source

Response from Extended Care Professional

April 11, 2022

Thank you for taking the time to leave a review. We're glad to hear that you've had a positive experience with our customer support team! ECP's user-friendly design makes it easy for anyone to use and allows effortless onboarding of new staff, whether they have a background in technology or not. We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback.

CH

Catherine H.  
CEO  
Hospital & Health Care  
Used the software for: 6-12 months

### "ALF Loves the product!"

March 27, 2024

5.0

Every encounter with staff at ECP has been excellent! Top shelf customer service!

Pros

The customer service is excellent!!!! Every inquiry is answered by knowledgable, patient reps.

Cons

Hard to understand all of the functionality.

Review Source

RB

Richard B.  
Mgr.  
Hospital & Health Care  
Used the software for: 2+ years

### "User Friendly"

December 20, 2022

5.0

Pros

Customer Support is very timely and helpful.

Cons

Not a concern but like all new software there may be learning curve.

Review Source

Response from Extended Care Professional

February 3, 2023

Thank you for your review, Richard. We are glad to hear about your positive experience working with our customer support team. We understand that learning a new program can be challenging. This is why in addition to our 24/7 customer support, we also offer resources such as training videos, webinars, and an online knowledge base. We are confident that these resources are sufficient in teaching any user how to properly utilize ECP. Should you need further assistance at any time, please do not hesitate to reach out. Thanks again for your feedback!

Talk to a Capterra advisor for free and get results within 15 minutes.