# Page 4 | ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ECP the right Assisted Living solution for you? Explore 154 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90493/ECP/reviews --- ECP 4.7 (154) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 4 - Reviews of ECP ## Showing most helpful reviews Showing 76-100 of 154 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BG Beverley G. Administrator Mental Health Care Used the software for: 2+ years ### "Assisted Living Setting" July 9, 2022 5.0 It has been great for documenting resident care. I haven't integrated staff information yet but that is on my next "to do" list. Pros This software is rather intuitive and what one can't figure out, the very fast response time from customer service makes it very easy to use. Turns out very professional documents. It also provides mini workshops only 20-40 minutes in length that aid learning. Cons The sign in feature is such that it has to be done every time on logs in. Would prefer that it could be laptop specific. Review Source Response from Extended Care Professional November 1, 2022 We appreciate the time you took to leave a review! The easy-to-use interface, built for senior living and other care settings, gives you the tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. When it comes to innovation, we evaluate and consider all suggestions that may impact features for future releases. If you ever have a suggestion you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again! dB danielle B. Resident Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "ECP Is a great and easy product to use that has helped this facility alot!" December 21, 2023 5.0 ECP was very easy to set up and start using in the facility I enjoy using ECP. Pros I like the medication inventory which is very easy for staff to use. I also like the convenience of being able to look over multiple residents charts and information from my desk and not having to get up and grab multiple charts to clutter my desk. Cons There are very few if any flaws at all, if something does arise I am able to contact customer support and resolve the issue right away. Review Source CW Calandra W. LPN Hospital & Health Care Used the software for: 2+ years ### "User friendly" December 20, 2022 5.0 Pros The product is very user friendly, its easy to navigate and to update and add info Cons Unable to navigate into other sections of the pt's chart while writing a note in the documentation section. At times its necessary to have access to other sections for reference. At present one is unable to do this without loosing the info written or saving and having to reopen note to edit. Not everyone in our facility has access to edit their notes. Review Source Response from Extended Care Professional February 3, 2023 Calandra, Thank for you taking the time to send us this review. We are happy to hear that you find it easy to navigate throughout the program while adding and updating necessary information. We strive to provide a program that improves overall efficiency for our clients, so we are always open to hearing suggestions that would aid in doing so. In an effort to fully understand your needs, we would like to gather some more information from you regarding your request about navigating through a patient's chart while documenting notes. Someone from our support team will be reaching out to you to discuss this further. Thanks again for your feedback! MJ Merline J. Care Manager Hospital & Health Care Used the software for: 2+ years ### "ECP User" December 20, 2022 5.0 ECP is extremely beneficial Pros I love that it keeps us organized and on track with the resident's medication Cons Some of the restrictions, but i see the importance of these restrictions Reason for choosing ECP The record and data management portion is impeccable Review Source Response from Extended Care Professional February 3, 2023 Hi Merline, Thanks for leaving such a thoughtful review. We love hearing that you find ECP beneficial by keeping you organized and staying on track with your medications. The fact that you find our record and data management impeccable just confirms why we are a top-rating Assisted Living software company. In order to provide the best product possible, we are continuously reviewing and improving our processes. We would like to discuss the restrictions you mentioned further with you to best understand your needs. A representative will be in contact with your shortly. Thanks again for your support! MH Melinda H. D.O. Hospital & Health Care Used the software for: 2+ years ### "ECP Review from a Users Perspective " April 27, 2021 4.0 Easily view tasks, med passes and observations completed and incomplete. Ability to create behavioral tracking reports. Can generate reports, within minutes. Like having the ability to transfer clients from one location to another. Pros Easily view tasks, med passes and observations completed and incomplete. Ability to create behavioral tracking reports. Can generate reports, within minutes. Like having the ability to transfer clients from one location to another. Cons Links to the pharmacy (sometimes lag in checking in meds) and discontinuation. Need to create ticklers for when 6 months or annual reviews of client's care plans are due. Reason for choosing ECP N/A Review Source Response from Extended Care Professional April 29, 2021 Thanks for your review! We are glad to hear that the simple layout of medications, tasks, and observations give you a concise overview of each shift. Not only that, but our reporting features have made behavior tracking a simple yet thorough process. Capturing all resident data in one place results in effortless transfers. ECP receives and processes changes to medications within minutes of the pharmacy making changes in their system. We would be more than happy to have an ECP Pharmacy Specialist reach out to discuss your delays in more detail. We strive to give you all the essential tools to get your work done quickly and efficiently. Thanks again for your feedback. DF Damon F. Director of Residential Services Hospital & Health Care Used the software for: 2+ years ### "Lots of little features that add to big savings." December 20, 2022 5.0 I have used ECP with 3 employers now over my 20+ years in assisted livings. It has an easier set up, ability to make instant changes, and the support team is very responsive. Pros Ease of setting up charting and tracking compliance. Cons Inability to change types of incidents or add questions to incident reports and investigations. Reason for choosing ECP Cost, previous knowledge, and response of the support team. Review Source Response from Extended Care Professional February 3, 2023 Hi Damon, Thank you for your thoughtful review. We love to hear that ECP has been a cost-efficient resource that has made charting easier for your team, and is helping you remain compliant. We evaluate and consider all suggestions that may impact the features for future releases. If you ever have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again! CB Chekeshia B. Director of Health and Wellness Hospital & Health Care Used the software for: Less than 6 months ### "User Friendly " January 21, 2023 5.0 My experience with ECP has been great so far Pros ECP is very user friendly. I’m not the strongest with learning a new system. ECP has been by far the easiest system to navigate. The help desk has been great. \[sensitive content hidden\] has been amazing. Cons The previous system that we were using the med pass was easier to navigate. For instance once you provided medication for a resident the face on the Home Screen went away or the face was greyed out on the screen. Review Source Response from Extended Care Professional February 3, 2023 Hi Chekeshia, Thank you for your feedback. It is so nice to hear that you find ECP user-friendly and that it's been easy for you to navigate through. It's also great to hear that you've had a positive experience with our customer support team as questions arise. Our knowledgeable team takes a hands-on approach to ensure that we can provide the assistance that you need. We are continuously reevaluating our processes and working towards improvements to provide the best possible experience for our users. If you have a suggestion that you feel would be beneficial to ECP, please reach out to our customer support team to discuss further. Thanks again! CC Cecilia C. Director Hospital & Health Care Used the software for: 1-2 years ### "A Bargain Product" November 3, 2023 3.0 It is ok, but a more robust program with more intuitive charting would be better. It is hard to locate information or find the correct place to document in some cases. Pros It is easy to set up users. Other features are ok Cons It is not as robust as other products I've used. Alternatives considered [Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reason for choosing ECP ECP was in place prior to my arrival. I assume cost was the deciding factor. I did investigate changing to Eldermark, however our budget does not allow at this point. Review Source ML Mandi L. QIS Hospital & Health Care Used the software for: Less than 6 months ### "Comprehensive and easy to use!! " February 14, 2023 5.0 Pros This product is very user friendly, even if you've never been in the healthcare industry. It is great to be able to see quickly who passed meds when needed. The system does med counts for you and even reorders the scripts and they get delivered straight to you.Their customer service is top notch, they will talk you through anything you need help with. Cons I didn't get trained enough from my organization so it took some time to work out the kinks. I don't care for the fact that other people have access to the same info, it can be removed easily by someone else. Review Source Response from Extended Care Professional June 23, 2023 Thank you for this review, Mandi. We are happy to hear you find our software to be user friendly and that it helps with oversight into med passes. We take pride in our quick and helpful customer service team so we are glad that has been your experience as well! We have on demand training available such as ECP University and our knowledge base if you are ever in need of it. We appreciate your opinions and feedback as we are always looking on how to improve our software. KP Kelly P. DON Hospital & Health Care Used the software for: Less than 6 months ### "Amazing product " February 9, 2023 5.0 It’s a 10! Pros Training help was excellent but the vast resources within ECP is truly unbelievable! Cons Too much al at once! I wish the trainers would offer more support on what/how to tackle first but continue regular training for an extended period of time to keep everyone on track! Review Source Response from Extended Care Professional June 23, 2023 Thank you for this review, Kelly. We are so happy to hear you have been enjoying ECP! We value your feedback in regard to training as we want to make sure we can continuously improve our customer experience. We have a dedicated support team that is always available to you along with ECP University and an online knowledge base. I encourage you to continue the use of ECP's resources along with our new webinar series! RP Ronderia P. Caregiver Hospital & Health Care Used the software for: 2+ years ### "Love it" December 20, 2022 4.0 Pros Everything make charting and doing observations easy Cons Sometimes it’s slow and the system is down Review Source Response from Extended Care Professional February 3, 2023 Hi Ronderia, Thank you for your kind review. We are happy to hear that ECP has made charting and observations easier for your team. We love that you love ECP! We are continuously working to improve in order to provide the best possible user experience. Ensuring that ECP is functioning properly at all times is our number one priority. If you have any questions or concerns with the program we encourage you to reach out to our customer support team right away. Someone will be happy to assist in real-time to ensure that you are everything is working as it should. Thanks again for your feedback! DW Dawn W. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "User friendly" December 20, 2022 5.0 Pros It is very user friendly and allows ease of access for all members of the team Cons There are times when the programs run slow Review Source Response from Extended Care Professional February 3, 2023 Thank you for your review, Dawn. We are happy to hear that you find ECP easy to use for all of your team members. We understand that not everyone is equipped with a technical background so we strive to make ECP accessible to anyone, regardless of previous experience. We are continuously evaluating and improving ECP to provide the best possible user experience. If you have any questions or concerns, we encourage you to contact our customer support team right away. They can assist in real-time to ensure that your needs are met. Thanks again for your feedback! HR Heather R. Care giver Hospital & Health Care Used the software for: 1-2 years ### "Great for assisted living or home care " December 21, 2022 5.0 It’s been great Pros Documenting tasks is easy and effective. Cons None. I think it is an effective software for assisted living and home care. Review Source Response from Extended Care Professional February 3, 2023 Hi Heather, Thank you for taking the time to leave your review. We are happy to hear that you find charting tasks in ECP easy and effective. Our user-friendly design gives a simple, yet comprehensive overview of each shift, so staff can complete their duties efficiently. It's support from people like you that have helped us become a top-rated software in the Assisted Living industry. Thanks again for choosing ECP! SB Samantha B. Training Coordinator Hospital & Health Care Used the software for: 2+ years ### "ECP for Resident Care in AL CBRF" April 29, 2022 5.0 I love using ECP, I have used a few documentation system over the years geared toward AL/CBRF and this is by far my favorite to use. Also there tech support is beyond great and helpful! Pros I love the customization as a administrative you can implement. Also its easy for care staff to use and especially people who are not "tech savy". Cons Some items are not logically labeled unless you know where to look for them. Review Source Response from Extended Care Professional May 18, 2022 We're beyond thrilled to hear that you love ECP! Our easy-to-use interface is built around our users and does not require a tech-savvy background, making it easy to start using right away. Our dedicated support team is available 24/7, 365, and is always happy to answer your questions. ECP University training videos and our online Knowledge Base also help with a self-guided approach. Carly, our Director of Product Management, has reached out to gather more information. We hope you two will be able to get in touch as we use feedback to continue to provide the best experience. Thanks again! KN Kristin N. RN Hospital & Health Care Used the software for: Less than 6 months ### "Great Med MAR Program" June 7, 2022 5.0 Solving med errors, ensuring correct medications are given to the correct individuals. Optimizing patient safety. Pros Simple, easy to use and navigate. Easy to get customization for items needed. Support always available during implementation and set up. LOVE the access to side effects, training and having all that mass of information in one place! Love that you can input one provider and assign them to multiple individuals, makes it sooo much easier! Cons As an industry as a whole something needs to be done about communication of behaviors and a simple way to train staff/nurse at hosptial's on how to care for an individual who is non-verbal, allowing continuity of care without frustration on nursing staff or the individual. Reason for choosing ECP Resources about medications, overall ease of use, potential for growth in accessing/inputting behavioral data. Review Source Response from Extended Care Professional June 24, 2022 Hey Kristin, We appreciate the time you took to leave a thorough review! We couldn't have said it better. The easy-to-use interface, built for senior living and other care settings, gives you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. We understand how important it is to assess the needs of individuals to provide the best quality of care. ECP also offers additional features for care planning - assessments, care plans, and tasks. You can completely customize and individualize to promote person-centered care. An individual's needs can be communicated to providers using their unique care plan and face sheet reports. Thanks again! EN Esther N. Caregiver Hospital & Health Care Used the software for: 2+ years ### "Ease of use" December 20, 2022 5.0 Pros I like the medication administration setup. It is easy to use the six rights of medication with the database. I also like how I can figure out my daily tasks for the shift. Cons I do not think any features were missing. I was able to use the software easily, as I used it before from other employers. Review Source Response from Extended Care Professional February 3, 2023 Hi Esther, Thank you for taking the time to leave us a review! We love to hear that you find ECP easy to use and enjoy the medication administration setup. We want to make sure that we are providing your team with all the tools they need right at their fingertips, which is why we have various medication administration rights displayed on the med pass screen. Similarly, the daily tasks contain a complete overview of each shift to make charting quick and efficient. Thanks again for your support! AM Acasia M. CNA Hospital & Health Care Used the software for: 2+ years ### "ECP review" December 20, 2022 5.0 Amazing! I use it 80% of my 8 hour shifts for quit literally everything. If ECP were to go down i’m not sure what we all would do. Its a lifeline for our care. Pros Very easy to use. User friendly for everyone. Cons Every once in a while it will log me out but that could just be a internet in general problem. Review Source Response from Extended Care Professional February 3, 2023 Thanks for your feedback, Acasia! To hear that ECP is a lifeline for your team to provide quality care is amazing. By offering a complete software suite, we want to ensure that communities have all the tools they need to operate smoothly and efficiently. The user-friendly design makes our software easy for anyone to use, regardless if they have a background in technology or not. If questions arise at any time, please make sure to contact our customer support team and they will be happy to assist. Thanks again for your continued support! TT Traci T. Director Individual & Family Services Used the software for: 6-12 months ### "ECP Review" December 20, 2022 5.0 Overall, I have been immensely pleased with ECP. Pros Integrating this system into our company has made a world of difference. We have reduced our use of paper and our ability to track cares and charting for our clients has become much more efficient. Cons I have spoken with ECP support regarding this issue, but we are not able to enter in readings for BSL levels when the meter reads "hi" or "lo" (versus a number). Review Source Response from Extended Care Professional February 3, 2023 Hi Traci, Thank for you the review! We love to hear that ECP has improved the efficiency of tracking care and charting for your team. Transitioning from paper is another huge milestone that we are thrilled to be a part of. We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback. Thanks again for your input! AC Arsenia C. Program Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Ecp" December 20, 2022 5.0 Good for tracking medication, preventing medication errors Pros Makes passing medication easier and prevents med errors Cons The pricing is a bit high for companies, if they are just starting out Review Source Response from Extended Care Professional February 3, 2023 Hi Arsenia, Thank you for your feedback. We love to hear that ECP has made passing meds easier while reducing medication errors in your community. We've always aimed to generate tools that simplify current processes while keeping a strong focus on accuracy and compliance. Thanks again for choosing ECP! SS Sara S. Caregiver Hospital & Health Care Used the software for: 1-2 years ### "Easy to use " December 20, 2022 5.0 Overall it’s great and easy to use . Love it Pros Love the layout of ecp super easy to use . Cons Sometimes it’s lags but rarely . Usually I just log out and log back in and it fixes the problem. Review Source Response from Extended Care Professional February 3, 2023 Thank you for your honest review, Sara. We are thrilled to hear that you find ECP easy to use and you enjoy the layout of the program. Feedback like yours helps us grow and progress as we strive to provide the best possible user experience. If any questions or concerns arise as you are using the program, please do not hesitate to reach out to our customer support team which is available at any time to assist. Your satisfaction is our top priority. Thanks again! CK Christina K. Director Hospital & Health Care Used the software for: 2+ years ### "Great product " March 8, 2024 5.0 Fantastic. Excellent customer service. Quick response with knowledgeable staff Pros Ease of use. Everything at your fingertips. Can access anywhere and anytime Cons There is really nothing negative to say about it Review Source AV Anna V. RN Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "ECP review" June 14, 2023 5.0 Customer service is great Pros Ease of charting. One area to make a progress note. Cons Reports are difficult to run. Not soecific to medication classification. Review Source EN Ellen N. Nurse Trainer Consumer Services Used the software for: 1-2 years ### "User Friendly and streamlined" January 4, 2024 5.0 Initiating the software was so easy. A representative met with me weekly to discuss progress and the needs of staff and the company. Pros Their customer support representatives are knowledgeable and friendly. I have never waited more than an hour to resolve a problem. Cons It doesn't have all of the functions that I look for, but it is a great program Review Source MH Michelle H. RA Hospital & Health Care Used the software for: 1-2 years ### "Satisfied " January 5, 2023 5.0 Wonderful easy to learn and catch on to Pros Easy to navigate and easy to teach to others Cons It’s not available at every site everyone should have the opportunity to work with such awesome software Review Source Response from Extended Care Professional February 3, 2023 Michelle, Thank you for your feedback. We are thrilled to hear that you find ECP easy to learn and use. We provide users with an abundance of training resources, such as ECP University and Knowledge Base, that include training guides, step-by-step tutorials, and webinars. This, combined with our user-friendly design, allow users of any skill level to catch on quickly. Thanks again for your review! RH Rachel H. Director of Administrative Services Hospital & Health Care Used the software for: 1-2 years ### "Excellent Customer Service" March 30, 2022 4.0 My overall experience has been very good, the customer service and help team are great. Pros It is very easy for new staff to use, even staff that has never charted electronically. Cons Our facility is geared towards mental health and it is missing some pieces that we need. That being said, ECP is very receptive to suggestions and has worked with us to develop some of the things we need. Reason for choosing ECP Pricing and ease of use. Review Source Response from Extended Care Professional April 11, 2022 Thank you for taking the time to leave a review. We're glad to hear that you've had a positive experience with our customer support team! ECP's user-friendly design makes it easy for anyone to use and allows effortless onboarding of new staff, whether they have a background in technology or not. We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.