# Page 5 | ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is ECP the right Assisted Living solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/90493/ECP/reviews

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ECP

4.7 (152)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 5 - Reviews of ECP

## Showing most helpful reviews

Showing 101-125 of 152 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jen M.  
RN DHS  
Hospital & Health Care  
Used the software for: Less than 6 months

### "NEW USER"

May 12, 2020

4.0

While we are still newly transitioning, they try to be very flexible in working with us and our schedule.

Pros

We have not gone live yet, but I have had a little experience with ECP in a prior job. I did not get any training at that time, and this software is friendly enough, that I still was able to jump right in and go. Anytime I had questions, I could call customer service and they were available right away and helped me get to where I needed.

Cons

We are still in the integration phase. I wish we could have someone in person helping us through the initiation phase and not remotely. I do not like that the 'classification' for medications is just to help trigger rules. There really should be a true Drug Classification. The Drug Info link also is difficult to find the drug class. This is how the CBRF Med Administration course teaches, based off of drug classes, as well as nursing. Pharmacology is split into drug classes because indications for meds can be variable, the drug class tells you how the drug will affect your body. I really wish this was on there.

Reason for choosing ECP

Not only did it infuse many areas into one location, it would reduce staff time by removing the need to do things by hand or in separate locations. Price-wise, I was not a part of the cost, but was told that savings by using ECP significantly outweighed the cost of the program.

Review Source

Response from Extended Care Professional

June 23, 2020

Thank you for taking the time to leave a review. We are happy to hear that our software is friendly enough for you to jump right in. Our experienced support team is available 24/7 and they are always happy to answer any questions. Carly Smith our Director of Quality Improvement will be reaching out to you shortly. Thanks again for the great feedback.

AG

Angela G.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Ecp review"

December 20, 2022

5.0

Pros

The software is easy and convenient for our staff to navigate.

Cons

I love software there is nothing I dislike

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Angela, Thank you for your kind review. We love to hear that you find the software easy to use and convenient for your staff. We understand the complexity and challenges of the industry. It's our goal to be a resource that not only makes your daily routine easier but also improves the lives of the people you care for. This is one of the reasons why we are a leading Assisted Living software. Thanks again for your support and for choosing ECP!

MO

Magdalena O.  
Employee Relations Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Charting"

August 15, 2022

3.0

Pretty good

Pros

It is easy to use for charting ADLs and tracking.

Cons

Navigating is a little challenging regarding finding information.

Review Source

Response from Extended Care Professional

November 14, 2022

Thanks for the review! We're happy to hear that you find ECP easy to use for charting ADL's and tracking. With 24/7 access to the ECP support team, plus resources including training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again for leaving a review, and of course, please reach out if you have any questions.

RS

Rahul S.  
Wellness nurse  
Medical Practice  
Used the software for: 2+ years

### "Review"

December 20, 2022

5.0

Overall the experience has been great so far.

Pros

It's a simple software to understand and use. This makes it very easy to adopt and easy to learn.

Cons

Software needs a quicker way to select medication administered.

Review Source

Response from Extended Care Professional

February 3, 2023

Thank you for your feedback, Rahul. We are happy to hear that your experience has been great so far and that you find ECP easy to use and understand. ECP provides various reports and tools to review administered medications. If you have questions about how to review specific medication details, please do not hesitate to reach out to our customer support team. They can assist in providing the best possible solution for your needs. Thanks again for your review!

JC

Jorge C.  
Pharmacy Technician  
Pharmaceuticals  
Used the software for: 2+ years

### "Excellent process"

March 4, 2021

5.0

Excellent customer service

Pros

System allows easy navigation and easy self instruction.

Cons

I cant say there is something least I liked about the product. overall a great choice!

Reason for choosing ECP

The networking between facilities, and superb reviews on your product.

Switched from

[CareSuite](https://www.capterra.com/p/160096/CareSuite/)

Easier access to system

Review Source

SW

Shannon W.  
CEO/Director of Nursing  
Hospital & Health Care  
Used the software for: 1-2 years

### "ECP-Easy to train...easy to use"

April 28, 2020

5.0

Pros

If you can browse the internet or shop online, you can use ECP. It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.

Cons

The program is not always stable while using a Chromebook. The demand causes the computer to freeze and require restarting.

Review Source

Response from Extended Care Professional

June 19, 2020

Thank you so much for your kind review. We love hearing about how our software was easily integrated into your home and importantly, saves staff time. Some Chromebooks may not offer the processing power and memory you need for demanding web applications. They work well for basic web browsing but any robust program may cause issues from running out of memory. We always like to go above and beyond for our customers and would be happy to discuss any questions that you might have. Our 24/7 support team can be reached at 262-684-5600 x1.

CL

Carolyn L.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "BEWARE "

November 29, 2023

1.0

Horrible Company. They trick you into a 3 year contract and will not release you from the contact even though you decide after 1 month you do not like the program. So you are supposed to know you like the program after watching a demo. Not happy with their business practices at all.

Pros

The program is great for larger facilities. We sre only 10 beds. It's too complicated for our small home

Cons

How they lock you into a 3 year contract without consent.

Reason for choosing ECP

Was recommended by RAL but they were not aware of their business practices either. Many of RAL members are very unhappy with ECP

Review Source

ES

Elizabeth S.  
Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Review"

May 11, 2023

5.0

Decreased time spent on med pass, decreased errors with med pass, easier to pullup reports about medications, vitals etc from anywhere in buidling.

Pros

Easy to use and easy to teach how to use.

Cons

Data entry to begin is very tedious, not as bad once you are up and running

Reason for choosing ECP

It was what the pharmacy was already using and I had used at a past job

Review Source

Response from Extended Care Professional

May 19, 2023

Thank you for this review, Elizabeth! We are so glad you found ECP to be user friendly along with improving your med passes. Getting up and running with a new software is never an easy task so we appreciate your feedback and please know our support team is available to help when needed!

JM

Joe M.  
Support provider  
Hospital & Health Care  
Used the software for: 6-12 months

### "User friendly "

December 20, 2022

4.0

Pros

It is up to date and keeps good records

Cons

That every time you finish you have to sign out

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Joe, Thank you for taking the time to leave your review. Users tell us all the time how easy ECP is to use, and we are glad that your experience is no different. We also appreciate hearing how ECP has improved your record-keeping. We've worked hard to provide the tools that simplify this process, while still generating accurate and thorough records. Security is a top priority for us at ECP, which is why we require users to log out when finished using the program. We are always open to hearing suggestions that may be beneficial for all users. If you have a suggestion you feel would improve ECP, we encourage you to reach out to our customer support team for further discussion. Thanks again!

cT

christina T.  
medication specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "ECP and the easy implementation"

June 13, 2023

5.0

Pros

I feel that ECP has made it much easier to send questions to pharmacy and to monitor medications in one location

Cons

Ecp does make it hard to add new user remotely

Review Source

CD

CAROLE D.  
RN, DIRECTOR OF NURSING  
Hospital & Health Care  
Used the software for: Less than 6 months

### "GREAT EXPERIENCE"

February 16, 2024

5.0

I have called multiple times and have always received great service with friendly tech people.

Pros

Allot of time saving options that make charting easy.

Cons

Some features were difficult to set up, but customer service was amazing at helping with this!!

Reason for choosing ECP

I did not make any purchasing choices and was not asked for input on this.

Switched from

[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/)

Change in ownership. The new \[sensitive content hidden\] required this change.

Review Source

RM

Richard M.  
Pharmacy Director  
Pharmaceuticals  
Used the software for: 1-2 years

### "Convenient EMAR"

August 19, 2020

5.0

\[SENSITIVE CONTENT HIDDEN\] has been exceptional with her support

Pros

Integration with Framework LTC software.

Cons

Some features are confusing for the nurses

Review Source

Response from Extended Care Professional

September 23, 2020

Thank you for taking the time to leave a review. We have a long and vast history with pharmacies operating on Framework. Our real-time, hands-off interface makes it easy to automatically send medication & resident updates from your pharmacy's system. We can even send refill requests directly back to your system, or via fax if that's what you prefer. We were happy to hear that our support team could reach out and assist with any questions your staff had and that there are no longer any issues that need to be addressed. Our experienced support team is available 24/7. We also provide webinars frequently throughout the year. Prefer a self-directed approach? Visit ECP University to access help files and videos.

JQ

Janelle Q.  
Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Stanford Lodge"

April 27, 2021

4.0

With ECP we were able to go from charting in folders to computerized. It's a very nice addition to our facility

Pros

ECP was introduced to our Facility through Home Town Pharmacy. It has made a world of difference to myself and staff. With having the ability to monitor residents and their medications.

Cons

No real Issues with ECP its self. I sometimes have to wait awhile for Pharmacy to upload changes to medications. It seems to work out in the long run.

Review Source

Response from Extended Care Professional

April 29, 2021

Thank you for taking your time to leave a review! We're happy to hear that ECP has improved your ability to monitor residents and their medications by moving off paper MAR to our electronic MAR. The clean, user-friendly layout gives fundamental medication details, providing a clear overview of everything that needs to get done. Thanks again!

DM

Dylan M.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP Review"

June 18, 2022

5.0

Pros

It is very user friendly and organized.

Cons

Sometimes it is difficult to know where to go for certain things.

Review Source

Response from Extended Care Professional

June 24, 2022

Hi Dylan, Thanks for the review! We're happy to hear that you find ECP very user-friendly and well organized. We evaluate and consider all suggestions that may impact the features for future releases. If you ever have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!

AF

Amy F.  
RN Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy and user friendly "

July 10, 2022

5.0

Pros

User friendly and easy to use. Great customer support if needing to call for help.

Cons

Glitches at times, able to call customer support if needed

Review Source

Response from Extended Care Professional

November 1, 2022

Thanks for leaving us a review! We're happy to hear that ECP has been easy-to-use and that you have had a great experience with our customer support team. We constantly review and update our software to give our users the best possible experience. Reviews like yours help us continue offering top-rated senior living software. Thanks again!

BV

Brenda V.  
Owner/Operator  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP review "

April 28, 2021

5.0

Pros

It is extremely beneficial to have so much information all located in a central location. It is a great communication tool as well. We would never want to be without it

Cons

In the last several months, ECP has frozen on our computer and we have to log out and re-enter to get back in. We have called, but still no solutions on why this is happening. It is quite frustrating

Reason for choosing ECP

We used it prior to me purchasing the business and even though we only have four residents, I would not want to be without it

Review Source

JM

Jill M.  
Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "I highly recommend ECP to anyone working in Assisted Living or Long Term Care."

December 20, 2022

5.0

Pros

The staff and myself find this system to be very easy to use and learn.

Cons

There is nothing that I don't like at this point.

Reason for choosing ECP

To start the people we interacted with very very helpful and knew what they were talking about.

Review Source

Response from Extended Care Professional

February 3, 2023

Jill, thank you so much for your feedback. We take pride in having a team that is knowledgeable, not only with ECP but also in the industry. Providing communities like yours with the tools to administer the best possible care is our number one priority. As a top-rated Assisted Living software, reviews like yours are confirmation of why we do what we do. Thanks again for your kind words and for choosing ECP!

MA

Micah A.  
PHARMACIST  
Medical Practice  
Used the software for: 2+ years

### "ECP Rocks!"

February 5, 2023

5.0

Pros

It is very user friendly and one time I had to call IT for an issue, it was a very quick and easy fix.

Cons

Nothing. I don't think there are any down points.

Review Source

Response from Extended Care Professional

February 17, 2023

Hi Micah, thank you for your review! We're so happy to hear that you find ECP to be user-friendly. We pride ourselves in creating software that is easy to use and navigate. If you have any questions or need help with our software, don't hesitate to reach out. Thanks again!

CN

Cheryl N.  
Program Supervisor  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Efficient Medication Administration"

December 21, 2022

5.0

Pros

The product is very easy to use for all which is critical when teaching others who are uncomfortable administering medications and using computers.

Cons

We have only been using a short time and I have not yet found any aspects that we did not like or navigate easily through. We are just users though so the basic medication administration is so easy to use.

Review Source

Response from Extended Care Professional

February 3, 2023

Thank you for your feedback, Cheryl. We love to hear that ECP is easy for your team to use, even without experience with technology. We provide our customers with many training resources, such as user guides, step-by-step tutorials, webinars, and 24/7 customer support to ensure that all users feel comfortable using the program. Thanks again for choosing ECP!

MF

MARIE F.  
Medical Records Specialist  
Pharmaceuticals  
Used the software for: 2+ years

### "Love ECP"

July 9, 2020

5.0

Anytime I contact ECP for assistance they are always willing to help in whatever way possible. Everyone has been very cordial.

Pros

I love the ease of use. Orders enter the system, you click, review and save. Its that simple. Passing meds is set up by time.

Cons

Can't really think of anything that I like the least

Review Source

Response from Extended Care Professional

August 25, 2020

Thank you for leaving such a kind review. We are happy to hear that you are loving the ease of use of our software. We value and encourage all feedback as our software is built around our customer's needs.

AH

Amy H.  
Quality Assurance Assistant  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Customer Service"

May 6, 2020

5.0

Love being able to monitor remotely. Being able to have the information at your fingertips and be able to run reports is great.

Pros

\[SENSITIVE CONTENT HIDDEN\] went out of her way to find me answers to my questions. Thank you \[SENSITIVE CONTENT HIDDEN\]

Cons

Wish all webinars were on website for users to watch.

Review Source

Response from Extended Care Professional

May 28, 2020

Thank you for an excellent suggestion. One of the reasons we do webinars is we want our customers to engage in dynamic conversations and ask questions. However, we hear you and we agree that more people would benefit from the information if our webinars were available on demand. So we will be making more of our webinars available within ECP. You'll start seeing them soon. Rachel Zweck Sales Account Executive

BJ

Bernadette J.  
Owners  
Hospital & Health Care  
Used the software for: 6-12 months

### "Ecp review"

July 25, 2022

4.0

I just love it, we went from paper to ECP

Pros

I love everything, charting, med pass, activity daily task, outing

Cons

I really can't say, it helps us do what we need to do

Review Source

Response from Extended Care Professional

November 15, 2022

Thank you for taking the time to leave a review! We're glad to hear that ECP's charting, med-passing, and daily task features have helped you and your team. Making the switch to an eMAR keeps everything in one place and relieves the stress of misplacing important documents. ECP's eMAR was built to be easy to use in care settings with med passers of all skill levels. Thanks again.

CZ

Christopher Z.  
Group Home Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "ECP Review"

May 4, 2021

4.0

I am pleased with the current features and hoping for future improvement. I value constantly innovation and improvement.

Pros

I've been using the ECP for little over a year. The system has greatly help centralize our medication management and ADLs. More importantly, it builds care plans with ease and translate easily into TAR and MAR that can be printed out for staff. Good value for the money.

Cons

There are things that can be improved but overall there is a willingness to hear feedback and make improvements. The speed of translating feedback into improvement can be improved so that valuable insight from users can easily be converted into ECP improved functionality.

Reason for choosing ECP

ECP was the only system that answered my call and set up a demo.

Review Source

TB

Tynisha B.  
Administrative assistant  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Excellent "

March 10, 2022

5.0

Excellent

Pros

The thing I like is it is user friendly being that I’m not from the medical field it’s easy to operate and the help you receive from the owners and videos makes using the program easy.

Cons

There is nothing I like least about the program

Reason for choosing ECP

User friendly and inexpensive

Review Source

Response from Extended Care Professional

March 17, 2022

Thank you for taking the time to leave ECP a review! We're glad to hear that ECP's user-friendly interface, combined with video user guides, makes it easy to use even without a medical background. Thanks again.

JR

Jen R.  
Administrator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Review"

October 14, 2022

5.0

Overall we are very happy and it has been easy to use the software and to train others to use it

Pros

I like all of the features available and how everything is customizable

Cons

The process of setting it up and how long it took to get our pharmacy on board

Alternatives considered

[Eldermark](https://www.capterra.com/p/248496/Service-Minder/)

Reason for choosing ECP

ECP had more of the options and features we wanted

Review Source

Response from Extended Care Professional

November 7, 2022

Thank you for taking the time to leave a review! We're happy to hear that ECP has been easy to use and train. We pride ourselves on creating software built for senior living and other care settings. The easy-to-use interface and customization capabilities give you the exact tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. Thanks again!

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