# Page 6 | ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is ECP the right Assisted Living solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/90493/ECP/reviews

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ECP

4.7 (152)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 6 - Reviews of ECP

## Showing most helpful reviews

Showing 126-150 of 152 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jamie M.  
Owner  
Individual & Family Services  
Used the software for: 2+ years

### "Ease of Use"

April 27, 2021

5.0

Very easy to use and easy to customize.

Pros

Medication passing is the most important aspect.

Cons

If is resident is out of the facility during a med pass but return within that time frame we must go back and check them in prior to when that med pass time frame started. Can be confusing to staff as it’ll appear as if that resident has no meds to take.

Reason for choosing ECP

This is the only program I have used.

Review Source

ES

Ellen S.  
Direct Care Professional  
Hospital & Health Care  
Used the software for: 2+ years

### "Using ECP"

December 24, 2022

5.0

I enjoy using it and like it better than the MARS we used previously

Pros

The med pass feature ensures that I do all my documentation

Cons

When things like “hours sleeping “ or “ percent of meal consumed “ are repeated multiple times in the the same med passI enjoy using

Review Source

Response from Extended Care Professional

February 3, 2023

Hi Ellen, Thank you for taking the time to leave your review. It's nice to know that you enjoy using ECP and the med pass helps ensure proper medication administration. It sounds like some of the items you have referenced on the med pass may be determined by specific settings in your account. A representative will be reaching out to you shortly to assist further. Thanks!

AD

Anthony D.  
DSP/Float Staff  
Hospitality  
Used the software for: 6-12 months

### "New Software to Administer & Track Med. Use"

December 21, 2022

5.0

I Love it. Makes it Easier to give Meds.

Pros

How each Client has their Meds. Listed by them selves

Cons

I don't have one at this Time. I haven't found a CON?

Review Source

Response from Extended Care Professional

February 3, 2023

Thanks for the kind words, Anthony! We are happy to hear that ECP has made it easy for your to track and administer medications. Quick and easy charting is what we aim for. Our user-friendly design simplifies the med pass process by providing a complete overview of the shift while keeping a thorough list of each client's medications. We love that you love ECP! Thanks again for your support.

kP

kelly P.  
Program Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Excellent Product"

September 20, 2022

5.0

Coming from a different program, I am so thrilled to have such easy access as well as so much important information at hand.

Pros

It is important for staff to be able to see the medication, what it is used for and the side affects. It is all in one place.

Cons

So far I haven't come across anything that is not up to my standards.

Review Source

Response from Extended Care Professional

November 14, 2022

We appreciate the time you took to leave a review. We pride ourselves on building the easiest-to-use software with our users in mind and are happy to hear that you can access everything you need with ease! ECP software has fundamental medication details - the 8 Med Rights - built into every med pass and presented in a clear, simple way. Thanks again!

RB

Rivera B.  
Administrator  
Facilities Services  
Used the software for: 2+ years

### "Question"

September 21, 2020

5.0

Great

Pros

anytime I questions or doubt it's training available, that really helps me out

Cons

I can't think of anything , every time I use ECP everything works out for me

Review Source

Response from Extended Care Professional

April 29, 2021

Thank you for your positive review! Our experienced support team is available 24/7. We also provide webinars frequently throughout the year, and ECP University allowing you access to help files and videos.

TM

Tomi M.  
Executive Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent product and customer service!"

June 9, 2020

5.0

ECP has been a great experience within our company.

Pros

The software is very user friendly and I like the way the whole system is laid out.

Cons

The only thing I struggled with on this program was the care plans.

Review Source

Response from Extended Care Professional

June 12, 2020

Thank you for taking the time to leave a review. Nicole, our Senior Training and Compliance Specialist, will be reaching out to you.

MJM

Mary Jo M.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Cost effective easy to use software"

May 4, 2021

4.0

A cost effective and easy to use software. Our CNA staff love how easy it is to do their documenting. The Recent Notes feature is awesome for good communication.

Pros

How easy it is to use and the video' s for training staff.

Cons

I do not feel there are any missing features.

Review Source

VS

Vivian S.  
Business Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "ECP is a functional tool for recordkeeping"

May 10, 2022

5.0

Pros

I use the software to enter new residents to our home. My process of entering a new resident is easy to follow and make changes if entered incorrectly. Printing from the program is also easy. All the tabs are quick to use for entering different information.

Cons

I don't have anything to add to the section.

Review Source

Response from Extended Care Professional

May 18, 2022

We appreciate the time you took to leave ECP a review. We pride ourselves on building the easiest to use software with our users in mind and are happy to hear that you can seamlessly navigate throughout!

JW

Jazmynn W.  
Pharmacy Manager  
Pharmaceuticals  
Used the software for: 6-12 months

### "Great Customer Service!"

August 19, 2020

5.0

Pros

Whenever I have a question about the software, customer representatives are very helpful and address my issue in a timely fashion.

Cons

The facility we work with sends refill requests through ECP and we don't always receive the notifications.

Review Source

Response from Extended Care Professional

August 31, 2020

Thank you for taking the time to leave a review. We value and encourage all feedback as our software is built around our customer's needs. Our experienced support team is always happy to answer questions, 24/7. You should have already had a call back from our Director of Pharmacy Systems to assist with troubleshooting your issues related to faxed refill requests.

CA

CaryAnne A.  
RN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy to use"

December 12, 2022

5.0

Ease of use.

Pros

I was able to jump right in and call support for what I needed help with.

Cons

Some things are locked and only pharmacy can edit.

Review Source

Response from Extended Care Professional

February 3, 2023

Hi CarryAnne, thank you for leaving your review. We strive to make it as easy as possible to get started with the program, allowing users to dive in right away, so we are happy to hear that you've experienced this. User accessibility throughout the program is determined by customized settings that are set up by your company's administrative team based on each user's daily responsibilities. If you find you are unable to edit a certain area of the program, you can reach out to our support team, and they can assist in directing you to the appropriate party that has access to make the necessary edits. Please do not hesitate to reach out to our team if any future questions arise. Thanks again for your support and feedback!

BH

Barb H.  
Program Supervisor  
Mental Health Care  
Used the software for: Less than 6 months

### "ECP Review"

May 20, 2022

5.0

Eliminating paper costs is one thing. Saving all this information electronically has been a big step forward for my company.

Pros

The software is very easy to use. When we implemented it was an easy transition and ECP folks were very helpful and patient with new users

Cons

The training video's are nice but it's helpful for the ones that I can print out for staff. I made a procedure book so staff is able to go step by step to learn the software

Review Source

Response from Extended Care Professional

May 25, 2022

Thanks for taking a moment to leave us a review! We're happy to hear that moving to ECP eMAR was an easy transition for you and your team. In addition to our training videos, our online Knowledge Base is a great resource for following step-by-step how-to guides, which may be helpful for your staff. Thanks again for leaving a review, and of course, please reach out if you have any questions.

MC

Margarita C.  
Caregiver  
Hospital & Health Care  
Used the software for: 1-2 years

### "Satisfactory could improve by using voice charting "

April 21, 2021

4.0

I like the convenience of being able to go back and look at history retrace steps if needed

Pros

THE WAY ITS SET UP. BUT IF YOU CREATED SOFTWARE THAT DID VIOCE CHARTING WOULD BE AMAZING AND HELPFUL. FOR THOSE THAT HAVE DIFFICULTIES TYPING.

Cons

I mentioned creating voice charting would be so much easier for those that type really slow.

Review Source

JC

Jesse C.  
DON  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent for non-skilled personal to use yet still versatile for skilled nursing "

July 2, 2019

4.0

Very good. Customer service is the best.

Pros

The versatility and customizable abilities for each community.

Cons

Minor work flow challenges that don’t seem intuitive.

Review Source

JT

Judith T.  
RN  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Thanks "

November 16, 2022

4.0

Good. Is visual and easy to navigate. Has redundant parts , but overall is impressive.

Pros

Is visually appealing I like the tab set ups.

Cons

There is not enough cross over from chart to report data. I should be able to chart weights together any pull that report

Review Source

Response from Extended Care Professional

December 1, 2022

Thanks for the review! We're happy that you find ECP visually appealing and that the tab system works well. We are continuously improving ECP and prioritize improvements based on our customer's feedback. Our team has reached out to gather more information to make this feature possible. If you have more suggestions that would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!

SR

Sarah R.  
Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "great"

June 4, 2020

5.0

My experience has been great

Pros

Customer service was wonderful with answering my questions

Cons

Just waiting to here back on suggestion that I out in

Review Source

aW

angie W.  
Registered Nurse  
Hospital & Health Care  
Used the software for: Less than 6 months

### "ECP review"

April 5, 2022

4.0

Fair.

Pros

Implementation was poorly done. Too much information at once. But like the system more as I do it.

Cons

Implementation with training videos was too much at once. Suggest divide training into parts.

Review Source

Response from Extended Care Professional

May 18, 2022

We're sorry to hear that you do not feel as prepared as you would like to be after your training. We understand learning new software can be overwhelming and want you to feel comfortable with our system. Contact your Implementation Specialist to have the best experience while using our software. Also, our dedicated Support Team is available to you 24/7, along with ECP University and our new online Knowledge Base. With the support of our team and help tools, we know you will be navigating ECP with ease in no time! David Stauter, Implementation Team Lead

CT

Christine T.  
Owner / Administrator  
  
Used the software for:

### "A Spectacular Product that Meets Multiple Needs"

January 23, 2013

5.0

As an owner / administrator of four communities and as a consultant to new and current small AL providers, I highly recommend ECP without reservation.

Pros

ECP allows us flexibility through customization options. It is simple to learn as an Administrator of the whole program or as a new caregiver learning electronic documentation for the first time. Easy to retrieve information - which proved itself invaluable during a state survey. Local physicians and EMS personnel comment about our professionalism in presenting data to them - which is also very simple to produce quickly. The ECP developers really listen to end users and have implemented the ideas offered to them and are constantly improving and growing the capabilities. We have reduced med errors and med follow up problems and have been able to attain compliance with documentation issues and can give direct care staff clear, concise directives right in front of them. I can easily retrieve data whenever and wherever I may be which keeps everyone on their toes! It's very cost effective.

Cons

Any "con" I ever experienced was addressed and resolved with "live" people helping me through!

Review Source

FR

Felicia R.  
Business office manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best for our facility"

November 23, 2023

5.0

Pros

I love that everything is in one place. My role in ECP as the BOM is easy and simple. It's easy to find information needed and to keep track of observation notes as well.

Cons

Nothing, I think it's perfect for our facility. Never to many issues. The only time I got frustrated was when it went down for a day, but other than that its been geat.

Review Source

VD

Vicki D.  
Care Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Ecp usage"

September 30, 2020

4.0

Very good

Pros

I like the new updates that come out. Once learned easy to use.

Cons

Not any training when updates are applied.

Review Source

KS

Kelly S.  
Director of Operations  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great customer service"

April 9, 2020

5.0

I have had very good customer service experience with ECP. They will answer any question and tackle any problem.

Pros

The ease of use is great. So is the ease of using off sight.

Cons

I wish we could do a resident report with pictures

Reason for choosing ECP

It is an all encompassing product.

Review Source

Response from Extended Care Professional

August 4, 2020

Thank you for sharing your thoughts. We value and encourage all feedback as our software is built around our customer's needs. We evaluate all feedback and suggestions which may impact the features for potential future releases. With saying that, we are happy to announce that we have implemented a resident roster report that includes pictures based off your suggestion. Len Hotz, CEO

DB

Diane B.  
Human Resource  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Product"

May 18, 2020

5.0

Pros

I love the ease and convenience of the product.

Cons

Trying to remember all the steps without having to go back to the training module

Review Source

Response from Extended Care Professional

May 28, 2020

Our experienced support team is available 24/7 and they'll be happy to answer any questions and help make those steps second nature. Give them a call at your convenience at 262-684-5600 x1. We also provide webinars frequently throughout the year. Prefer a self-directed approach? Visit ECP University to access help files and videos. Thanks again for the positive review and don't forget to contact support. They'll make sure you're comfortable with every aspect of ECP.

NK

Nathan K.  
  
Commercial Real Estate  
Used the software for:

### "Easy to learn, intuitively designed and is very customize-able."

December 15, 2014

5.0

Pros

I like how easy it is for new staff to learn because of how intuitive the display is. I also like how good customer support is at getting back with a solution or in creating new features that are being asked for. The software integrates wonderfully with the pharmacy that our community uses. Needed information and data is easy to access with all of the options for creating reports. The pictures of residents on the screen is great and the optional use of letters/colored borders to signify different things about the resident is a great way to see a lot at first glance. Consequently the ability to quickly put the screen into or out of a discreet mode is great as well.

Cons

Web-based is great but when the network goes down it is challenging as we rely on ECP a lot.

Review Source

TB

Trisha B.  
Associate Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Feedback for \[SENSITIVE CONTENT HIDDEN\]"

May 8, 2020

5.0

Pros

The ease of use and the ability to catch mistakes.

Cons

Nothing we've noticed so far but it's a new program to us

Review Source

Response from Extended Care Professional

May 18, 2020

Thank you for leaving a review. We are happy to hear that you are enjoying our software and are so excited to be a partner with your wonderful new community. Len Hotz, CEO

DT

Debra T.  
Director of Operations  
  
Used the software for:

### "Director of Operations"

January 23, 2013

4.0

Overall, I am very happy with ECP. There are things that I'd like to see different but everyone probably has their own ideas of how things should be in a program. In general though, when an idea is brought forward, ECP does a good job of implementing when it is small. Larger projects take more time but this could be lack of available team members to implement new parts of the program. I would and do recommend ECP when others ask what we use as a program.

Pros

Always looking for better ideas and features. Like that it is always improving.

Cons

Report features are not very user friendly. Would like to see more ability to create own reports from system.

Review Source

JT

Jason T.  
Administrator  
  
Used the software for:

### "Made life easier"

January 23, 2013

4.0

Overall I am very pleased with ECP I would recommend it to other companies.

Pros

Very easy to use, made many job duties quicker, freed up staff time so they can spend more time with the residents, easier to reorder meds, easier to track resident vitals

Cons

Care plan is a little tough to transition to, had some minor issues with linking to the pharmacy, still waiting on the employee schedule section of ecp to be up and running

Review Source

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