# QGenda Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QGenda the right Hospital Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90628/QGenda/reviews --- QGenda 4.2 (68) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of QGenda Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews JN Jimmy N MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It’s ability to track the Number of days at certain rotations, as well as keeping track of vacation days makes recordkeeping easy.“ May 7, 2024 CD Courtney D Manager of Employee and Physician RelationsMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “the automated scheduling and rules set up seem to have hiccups or issues each time we try to fix them a different one would arise so i just stopped using the automation. If it worked or understood our complexity better somehow, it would make scheduling easier but i think our practice schedule and rules are too complex for the system to not counteract some of them along the line. “ May 10, 2024 SG Stephanie G Medical Staff Lead CoordinatorMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years. “The tracking ability and report part of QGenda has really changed how our scheduling department tracks equality amongst our physicians.“ May 2, 2024 FG Flori G CredentialingMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “I don't like the PDF format for the provider application, It should be a fill in boxes that we should be able to export if need it be.“ April 16, 2025 CD Courtney D Manager of Employee and Physician RelationsMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The layout of qgenda is user friendly and allows for easy editing complex schedules with a lot of different tasks and seats.“ May 10, 2024 FG Flori G CredentialingMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Is good in some areas and bad in others I sent a request for clarification on something new that was add it on the last update but I was not able to find it myself, so I need help this was more then two weeks ago and I have not received a response.“ April 16, 2025 ES Erin S Credentialing ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “Qgenda has all the features needed for credentialing maintenance and they are releasing new additions at lightening speed.“ May 2, 2024 DS David S PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “They outsourced customer service and instead of having an indidivudl assigned to your account you have generic people who respond to issues“ May 7, 2024 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Staff Physician Used the software for: Less than 6 months ### "My employer recently switched from amion.com to qgenda.com" July 16, 2018 1.0 Pros Customer support answers right away and is courteous and helpful. My first attempt at a review was rejected because this section contained too few characters. However, I find no other pros for this software. Cons The layout is confusing and unintuitive; you have to learn how to use this program. It is slow. Accessing the information I want sometimes takes up to a minute while it loads data. amion.com is much easier to use and jumping from window to window was pretty much instantaneous. Review Source JM Jennifer M. Medical and Dental Credentialing Medical Practice Used the software for: 1-2 years ### "Loving the new updates!" April 16, 2025 4.0 Overall QGenda is easy to use for credentialing, there have been a lot of great updates and improvements that I've found helpful. Pros I like that I can keep track of document expiration dates, store documents, keep track of credentialed providers and locations all in one place. Cons I would like if templates that have been mapped could be searchable and deletable. It would be helpful if documents could be reviewed and redated/time stampped, some documents just need re-reviewed instead of having to refill everything. Mapping would be easier if there were more field selection options. For example, it would be nice to have a providers location order be available instead of alphabetical being the only option. Review Source BS Bryan S. Scheduler Hospital & Health Care Used the software for: 2+ years ### "EMI review" May 7, 2024 3.0 Impersonal customer support. Our previous scheduling program had a support staff who new our organization Pros Ability to customize subgroups within our organization Cons Too complex to manage without Customer support Review Source KF Kahlil F. Credentialer Health, Wellness and Fitness Used the software for: 6-12 months ### "QGenda Portal" April 21, 2025 5.0 So far its been great. In the beginning like all portals its something new to pick up on but now its great. Pros I like how it populates the applications already filled out. It makes the credentialer process much easier. Cons Nothing yet. We are still learning the ins and outs. I am learning new things everyday. QGenda is very easy to use. Review Source ES Elle S. Administrative Coordinator Medical Practice Used the software for: 1-2 years ### "Credentialing Sucks (but QGenda makes it better)" April 11, 2025 4.0 A great and mostly friendly way to onboard providers, a nice central hub for all things credentialing. Pros Keeps all of our information in one place. Cons It does not "talk" to other credentialing applications. Review Source JR Jessie R. Credentialing Specialist Medical Practice Used the software for: 6-12 months ### "Excellent Service and Easy to Use Credentialing " April 18, 2025 5.0 Friendly and quick customer service. My questions all get answered and I can get one on one help when needed. Pros I love the organization of the program and being able to customize what the provider and the users see. Cons It would be great to be able to customize the Dashboard according to the user is. Review Source AO Angela O. Medical Staff Coordinator Medical Practice Used the software for: 2+ years ### "QGenda Review" May 14, 2024 5.0 I used to have great customer service support and felt like we mattered to the business, we have been with them for over 10 years. The products are easy to use, extremely handy and great. Pros Ease of use, versatility, mobile access, having everything all in one place, scheduling and credentialing. Cons The new customer support system without having a dedicated person or two that we contact when something is wrong it takes much longer to get things resolved than it did for the first 10 years we used the product. Review Source SG Stephanie G. Medical Staff Lead Coordinator Medical Practice Used the software for: 2+ years ### "QGenda review" May 2, 2024 5.0 I would recommend QGenda to anyone who asked for a good web-based scheduling platform. QGenda support has always been very responsive if we do need help with anything or have question. The initial set-up with QGenda went perfect and was a very smooth process. Our account managers were the best! Pros I like how user friendly QGenda is for the users and admin. The tracking ability and report part of QGenda has really changed how our scheduling department tracks equality amongst our physicians. We used to do all of our tracking by hand which of course leave room for human error so with us being able to pull these statistics in the stats tab is life changing. Cons Some of the newer updates that are available add to our workflow slightly. I do wish there was more options to turn off/on these updates. Review Source MS Mitchell S. Neonatologist- Medical Director Medical Practice Used the software for: 2+ years ### "Easy scheduling software" May 14, 2024 5.0 Pros Qgenda is easy to use in both creating and documenting an existing schedule. It is easy to modify as needed and is a great way to keep track of how much each physician is working. Shifts can also be counted. Cons I don't love the calendar function. It is difficult to display a calendar for nonusers to see. We like to post our monthly calendar and nonusers don't need the details that users do. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Does not work as promised " August 15, 2018 2.0 Pros It is better than having a paper scheduling system but not by much. Certainly not worth the money. Cons Does not do what we were promised it would during the sale. Once they got our business, customer support has pretty much been existent. Review Source BC Brandie C. Project Manager Hospital & Health Care Used the software for: 2+ years ### "Credential Genie" November 11, 2020 5.0 Credential Genie was and has been a lifesaver for me! They know their stuff and are always so helpful and available. Their pricing is very reasonable as well. Pros I found the software very easy to use and the Credential Genie staff were always available to help me with any problems that arose. I like the you can run reports and get data quickly. Cons There really hasn't been much that I don't like about the software and if I need help with something, Credential Genie has always helped me and in a timely manner. Review Source Response from QGenda November 18, 2020 Thank you for the great feedback. We really enjoy working with you and your team. MD Marcie D. financial coordinator Medical Practice Used the software for: 2+ years ### "Highly recommend this platform!" May 2, 2024 5.0 Overall I definitely would recommend QGenda. It has an incredible number of capabilities; I'm sure there are many I haven't even touched. I need to keep exploring with it. Pros \- Being able to build compensation into the schedule - Being able to add nonscheduled users to view specific schedules - Being able to add a schedule that is unrelated to our practice but needs to be viewed - Customer support is always very positive and professional Cons \- At times it's difficult to communicate some of the complexities of a request to customer support. Sometimes they believe a task is complete, but in some cases I end up finishing it for them. - Some of the reports are hard for me to understand Review Source DS David S. President Hospital & Health Care Used the software for: 2+ years ### "Great company that has lost some of its sparkle " May 7, 2024 4.0 overall today after 5 years I would give it a B- Pros Qgenda was great in the beginning but over time as they grew and tried to expand into other areas they lost some of the special love they used to shower their customers with Cons They outsourced customer service and instead of having an indidivudl assigned to your account you have generic people who respond to issues Reason for choosing QGenda Qgenda was far superior at the time and we stuck with it Review Source CH CHERRI H. Schedule Coordinator Medical Practice Used the software for: 2+ years ### "QGenda Queen" May 8, 2024 5.0 overall its a great scheduling software. Pros I love the ease of access and use especially on mobile device Cons Everything is great. Would definitely recommend Review Source VM VIckie M. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "Practice Manager " May 7, 2024 5.0 We like that we can customized the system with our needs. Pros Fast, flexible and able to navigate easily. Cons Too many clicks and can be challenging. Reason for choosing QGenda The ability to customized and the flexibility of the system helps. Review Source OI Olga I. Radiologic Technologist Health, Wellness and Fitness Used the software for: 1-2 years ### "QGenda Review" May 14, 2024 4.0 Pros I like the mobile accessibility feature. Cons I have been having some trouble with general log in and being unable to see my schedule. It has not been resolved thus far. Review Source AA Alice A. Clinical Development and Training Coordinator Hospital & Health Care Used the software for: 2+ years ### "Review of QGenda" May 2, 2024 4.0 Pros Once familiar with the product, it is easy to use. Cons They do not interface with our EMR/EPM, gGastro/ModMed Review Source BM Bill M. Physician Assistant Medical Practice Used the software for: 2+ years ### "QGenda Quickly Shows Time Not So Quick with Changes" February 10, 2023 4.0 My overall experience has been positive in regards to managing staff schedules with a little headache when I need to make last minute changes. Pros I like the ability to filter and sort staffing schedules and determine hours and coverage. I can great groups/cohorts and set the schedule as I like. Cons I dislike the tedious clicking required to deleted already created scheduling. It is also not always clear that my scheduled fully published. Review Source AG Ahmed G. Instructor Hospital & Health Care Used the software for: 2+ years ### "Qgenda" January 11, 2023 5.0 Very positive overall Pros \- Great scheduling and time management software in a familiar format that's now pretty much the industry standard- Very reliable sync features with different calendar software Cons \- Few display glitches, particularly when displaying longer schedules 1+ month at the same window and when using the mobile website from an iPhone Review Source PM Pamela M. Education Program Manager Used the software for: 2+ years ### "QGenda saves me so much time. " June 8, 2018 4.0 Pros Easy tracking and reporting. We know where all of our residents, faculty, CRNAs, Techs are scheduled on any given day. For me it is the tracking of the residents (115), their rotations and time off is easily verified. Cons As an academic program, year ending/beginning could be smoother. We depend on the QGenda staff to turn to around quickly. Maybe training around updates could be done at the program level to save time. Review Source DW David W. Chief Resident - Neurosurgery Medical Practice Used the software for: Less than 6 months ### "Terrible user interface, incredibly convoluted commands for simple actions" August 1, 2019 2.0 A single vacation request can be put into 6 different "states" - pending, draft, published, lock pending, lock draft, and lock published. Who would intuit what these states imply? Here is what a vacation request should entail: user clicks on the date -> user clicks "vacation 8-5." Here is what a vacation request actually entails: user clicks on the date -> click “vacation 8-5" -> click select start time -> click 08am hr -> click 00min -> click select end time -> click 05pm hr -> click 00min -> click make request.” They have turned a simple command is 9 steps. This is a level of engineering idiocy I thought was reserved for government systems, not private enterprise. Pros Highly customizable. Pretty easy access from both desktop and mobile. Calendar integration works well. Cons Engineers seemingly layer on features without any consideration of the user experience. Redundancy in all request and approval processes. No actual calendar views. No easy way to print a month/week/year-at-a-glance. When errors occur, there is no natural trouble shooting process, and they are highly cryptic. Review Source JT Jessica T. PA Hospital & Health Care Used the software for: 1-2 years ### "QGenda" December 18, 2018 5.0 Pros it was great to be able to view multiple peoples schedule Cons wish there was a way to make a favorite view option Review Source AD Amelia D. Program Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent for Busy Medical Service" December 3, 2025 4.0 Excellent! Managing so many different people is actually much less painful using Qgenda than a more old-fashioned system like Excel or even TigerConnect. Pros We use Qgenda to manage a schedule of over 60 individual physicians, residents, and technologists. The software is very user friendly. Adding someone to schedule using the drag and drop or copy feature is quick and makes complex scheduling simple. It is also easy to run reports to track time and review request limits for individuals. Cons It can be a bit complicated to add a new task or person to the software, requiring a lot of clicking and shifting of items. Customer service has been great at adding these items when we are unable to figure it out, however. Review Source LG Leah G. Credentialing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Great Platform for Hospital Credentialing" April 17, 2025 5.0 I’ve had a really great experience with QGenda! My onboarding process was smooth, the training was clear and thorough, and the customer service has been consistently wonderful. I work two different jobs in credentialing, and I now have both organizations using QGenda—that’s how much I trust and enjoy using this platform! It’s made my workflow more efficient and helped me stay organized across both roles. Pros One of my favorite features is the ability to create and use email templates directly within the credentialing platform. It saves me a lot of time and helps ensure consistent communication with providers and references. I also really appreciate that I can send emails straight from QGenda without having to switch between systems—it helps keep everything organized in one place and makes my workflow more efficient. Cons I wasn’t happy with how my signable documents turned out after they were mapped by QGenda. The fields where the provider’s name or a date would auto-populate now appear as large, clunky rectangles, which makes the document look messy and unprofessional. Because of that, I’ve chosen not to use this feature. I would love to see cleaner formatting or more flexibility in how mapped fields appear on finalized documents. Review Source FG Flori G. Credentialing Medical Practice Used the software for: 1-2 years ### "It can be better" April 16, 2025 3.0 Is good in some areas and bad in others I sent a request for clarification on something new that was add it on the last update but I was not able to find it myself, so I need help this was more then two weeks ago and I have not received a response. Sometimes I get responses right away and others I get ignored so. Pros automatic Email reminders to providers on expired documents, auto verification on license and other licenses Cons I don't like the PDF format for the provider application, It should be a fill in boxes that we should be able to export if need it be. Switched from [Silversheet](https://www.capterra.com/p/162892/Silversheet/) closed or it was sold. 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