# QGenda Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QGenda the right Credentialing solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90628/QGenda/reviews --- QGenda 4.2 (68) [View alternatives](https://www.capterra.com/p/90628/QGenda/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of QGenda Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews JR Jessie R Credentialing SpecialistMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “I love the organization of the program and being able to customize what the provider and the users see.“ April 18, 2025 FG Flori G CredentialingMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “I don't like the PDF format for the provider application, It should be a fill in boxes that we should be able to export if need it be.“ April 16, 2025 JN Jimmy N MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It’s ability to track the Number of days at certain rotations, as well as keeping track of vacation days makes recordkeeping easy.“ May 7, 2024 MS Megan S Practice AdministratorMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “One thing I struggle with but am learning is that to perform a function, there is often a couple different areas something needs to be changed for that function to be executed. “ May 15, 2024 LG Leah G Credentialing SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It’s made my workflow more efficient and helped me stay organized across both roles.“ April 17, 2025 FG Flori G CredentialingMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Is good in some areas and bad in others I sent a request for clarification on something new that was add it on the last update but I was not able to find it myself, so I need help this was more then two weeks ago and I have not received a response.“ April 16, 2025 SG Stephanie G Medical Staff Lead CoordinatorMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years. “The tracking ability and report part of QGenda has really changed how our scheduling department tracks equality amongst our physicians.“ May 2, 2024 CD Courtney D Manager of Employee and Physician RelationsMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “the automated scheduling and rules set up seem to have hiccups or issues each time we try to fix them a different one would arise so i just stopped using the automation. If it worked or understood our complexity better somehow, it would make scheduling easier but i think our practice schedule and rules are too complex for the system to not counteract some of them along the line. “ May 10, 2024 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President, Pediatrician Hospital & Health Care Used the software for: 2+ years ### "Qgenda is worth it!" May 2, 2024 5.0 Pros Qgenda is a fantastic product. The algorithm has made our call schedule creation so much easier. Takes us a fraction of the time it used to. Customer support has been great throughout! Highly recommend. Cons Still requires some tweaking once the schedules are made Review Source MS Megan S. Practice Administrator Medical Practice Used the software for: 1-2 years ### "Worth the money" May 15, 2024 5.0 QGenda is great! I was hesitant to switch, even though I knew our previous scheduling platform wasn't going to work as we grew. It's a great platform, service is fantastic, and it has upped our game. Pros QGenda is very user friendly and has the ability to do more than we ask. It helps to keep everyone at every site organized and we are looking forward to expanding its capabilities within our group. Cons One thing I struggle with but am learning is that to perform a function, there is often a couple different areas something needs to be changed for that function to be executed. The more I learn about the platform, the better I am at figuring it out, but is sometimes frustrating. However, QGenda support is AMAZING and is always will to help! Reason for choosing QGenda QGenda integrated with our HR platform to assist with payroll Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) We were growing rapidly and WIW wouldn't be able to grow with us appropriately. Review Source BS Bryan S. Scheduler Hospital & Health Care Used the software for: 2+ years ### "EMI review" May 7, 2024 3.0 Impersonal customer support. Our previous scheduling program had a support staff who new our organization Pros Ability to customize subgroups within our organization Cons Too complex to manage without Customer support Review Source AG Ann G. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Qgenda for Anesthesia" May 2, 2024 4.0 Really very positive. While there are some limitations with any product, having an agile and friendly support service more than makes up for it. Pros The customer support is fantastic. I have a wonderful team that takes my requests and works hard to find ways to make them work. Cons Because of the complexity of the product, it's not always intuitive for admin functions. This is why I rely on the customer support team. Switched from [Lightning Bolt](https://www.capterra.com/p/9052/Lightning-Bolt/) The product was limited and clumsy; ability to make live switches involved multiple steps and reports were limited. Review Source ES Erin S. Credentialing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Features!" May 2, 2024 4.0 Pros Qgenda has all the features needed for credentialing maintenance and they are releasing new additions at lightening speed. Customer service and support are readily available to assist when needed. Cons Would like to see a true Payer Enrollment product. Reason for choosing QGenda Qgenda was easier to work with and did what they could to meet our budget. Switched from [CredentialStream](https://www.capterra.com/p/172448/CredentialStream/) The product under HealthStream was Echo One App. It was extremely outdated and being discontinued. Review Source JS Jo S. Credentialing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Product" May 2, 2024 5.0 Pros Hands on training customizability Support Cons Privileging but perhaps I am not familiar enough with the options. Switched from [echo3D](https://www.capterra.com/p/206459/echo3D/) That is not the program we switched from but the one we had isn't listed. Was basically a data repository Review Source JW Jada W. Credentialing Specialist Medical Practice Used the software for: 1-2 years ### "Qgenda Review" May 2, 2024 4.0 Pros I like that if there are any questions my team and I might have the customer services email is quick to reach out and help. Cons There are little glitches that can be fixed with in profiles, but other than that Qgenda is easy to navigate. Switched from [eCHO](https://www.capterra.com/p/206189/eCHO/) Echo was outdated and we needed upgraded systems. Review Source BC Brandie C. Project Manager Hospital & Health Care Used the software for: 2+ years ### "Credential Genie" November 11, 2020 5.0 Credential Genie was and has been a lifesaver for me! They know their stuff and are always so helpful and available. Their pricing is very reasonable as well. Pros I found the software very easy to use and the Credential Genie staff were always available to help me with any problems that arose. I like the you can run reports and get data quickly. Cons There really hasn't been much that I don't like about the software and if I need help with something, Credential Genie has always helped me and in a timely manner. Review Source Response from QGenda November 18, 2020 Thank you for the great feedback. We really enjoy working with you and your team. VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Does not work as promised " August 15, 2018 2.0 Pros It is better than having a paper scheduling system but not by much. Certainly not worth the money. Cons Does not do what we were promised it would during the sale. Once they got our business, customer support has pretty much been existent. Review Source VR Verified Reviewer Staff Physician Used the software for: Less than 6 months ### "My employer recently switched from amion.com to qgenda.com" July 16, 2018 1.0 Pros Customer support answers right away and is courteous and helpful. My first attempt at a review was rejected because this section contained too few characters. However, I find no other pros for this software. Cons The layout is confusing and unintuitive; you have to learn how to use this program. It is slow. Accessing the information I want sometimes takes up to a minute while it loads data. amion.com is much easier to use and jumping from window to window was pretty much instantaneous. Review Source MS Mitchell S. Neonatologist- Medical Director Medical Practice Used the software for: 2+ years ### "Easy scheduling software" May 14, 2024 5.0 Pros Qgenda is easy to use in both creating and documenting an existing schedule. It is easy to modify as needed and is a great way to keep track of how much each physician is working. Shifts can also be counted. Cons I don't love the calendar function. It is difficult to display a calendar for nonusers to see. We like to post our monthly calendar and nonusers don't need the details that users do. Review Source MS Melinda S. Credentialing Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "No Complaints" May 2, 2024 4.0 I love it and recommend it to anyone that has a credentialing department Pros I love that there are options that allow me to know what documents are about to expire! That helps keep me up to date. I also love the ease of uploading documents in the system Cons WorkFlows don't always go away when there is no apparent workflow Review Source JG Jama G. Credentialing Coordinator Medical Practice Used the software for: 2+ years ### "Game Changer for Credentialing" November 6, 2020 5.0 There is just not enough space here to list all of the benefits our company has gained because of Credential Genie. We frequently use the reporting feature for listings of various data. If we need a list of NPIs or state licenses, the information can be pulled into a spreadsheet instantly. We have also been able to make sure we have all necessary documents on file for our practitioners. Whether it is a license with an expiration date or a training certificate, we no longer have to search through paper files to track them down. Ultimately, Credential Genie has saved us hours of work and I cannot recommend this product enough to the medical community!! Pros Prior to our company's use of Credential Genie, we had a very outdated program that tracked licenses. The process of tracking expirables was extremely time consuming. As our group of practitioners continued to grow, we knew we needed a system that could automate that process. Credential Genie has been a game changer for us. I love the organization of the dashboard and that we are notified 90 days prior to the expiration date of a license. Cons There is not one aspect of Credential Genie that I do not like (or love)!! Review Source Response from QGenda November 9, 2020 Thank you Jama! We appreciate your kind words. We are constantly improving our software and positive feedback like yours makes it all worth it. HK Henry K. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "The best schedule software" May 2, 2024 5.0 Excellent company selling a superior product Pros Ease of use and reliability. As simple or as complex as needed. Cons Modifying rules can be a challenge for some issues Reason for choosing QGenda no real competition for our group to consider Review Source VM Vickie M. Contracting and Credentialing Coordinator Medical Practice Used the software for: 1-2 years ### "QGenda review" May 10, 2024 5.0 Pros Weekly inhancements are awesome. And easy of use. Cons The lease thing i like is the templete section. Review Source VM VIckie M. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "Practice Manager " May 7, 2024 5.0 We like that we can customized the system with our needs. Pros Fast, flexible and able to navigate easily. Cons Too many clicks and can be challenging. Reason for choosing QGenda The ability to customized and the flexibility of the system helps. Review Source KM Katie M. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Administrative Assistant" May 3, 2024 5.0 It's been great and works for our group. The people who helps set up the platform were very helpful and answered all of the questions and requests we had. Pros I can run reports easily to see how many shifts each physician has worked and I can move the shifts around easily. I like that you can adjust it to fit your practice needs. Cons There are so many features it takes a little while to get used to but its great once you do. Review Source PW Phyllis W. Practice Facilitator Medical Practice Used the software for: 2+ years ### "Grest time saver" January 3, 2022 5.0 I have great support from Qgenda when I have questions and the training was well done Pros Both management and providers can see the schedule, can see who has already asked off and it updates in real time that can be viewed in the app. Cons We are really quite pleased with thee product and do not have any complaints. Very easy to use on both sides. Reason for choosing QGenda best features for how we do our providers schedules Review Source TL Thanh L. Physician Hospital & Health Care Used the software for: 1-2 years ### "Good program can use some improvement " June 4, 2021 4.0 If you can fix the app function so that it runs smoother, Q Genda would be much easier to use. Pros I am able to self schedule on Q Genda. This function is relatively easy to use. Also the option to see who’s on call each day is also very convenient and easy to use. Cons The app it’s self works about five out of 10 time. For some reason there are many times that it would not open. The app also crashes a lot which makes it a paid as we need to open this every day. Review Source PM Pamela M. Education Program Manager Used the software for: 2+ years ### "QGenda saves me so much time. " June 8, 2018 4.0 Pros Easy tracking and reporting. We know where all of our residents, faculty, CRNAs, Techs are scheduled on any given day. For me it is the tracking of the residents (115), their rotations and time off is easily verified. Cons As an academic program, year ending/beginning could be smoother. We depend on the QGenda staff to turn to around quickly. Maybe training around updates could be done at the program level to save time. Review Source DW David W. Chief Resident - Neurosurgery Medical Practice Used the software for: Less than 6 months ### "Terrible user interface, incredibly convoluted commands for simple actions" August 1, 2019 2.0 A single vacation request can be put into 6 different "states" - pending, draft, published, lock pending, lock draft, and lock published. Who would intuit what these states imply? Here is what a vacation request should entail: user clicks on the date -> user clicks "vacation 8-5." Here is what a vacation request actually entails: user clicks on the date -> click “vacation 8-5" -> click select start time -> click 08am hr -> click 00min -> click select end time -> click 05pm hr -> click 00min -> click make request.” They have turned a simple command is 9 steps. This is a level of engineering idiocy I thought was reserved for government systems, not private enterprise. Pros Highly customizable. Pretty easy access from both desktop and mobile. Calendar integration works well. Cons Engineers seemingly layer on features without any consideration of the user experience. Redundancy in all request and approval processes. No actual calendar views. No easy way to print a month/week/year-at-a-glance. When errors occur, there is no natural trouble shooting process, and they are highly cryptic. Review Source JT Jessica T. PA Hospital & Health Care Used the software for: 1-2 years ### "QGenda" December 18, 2018 5.0 Pros it was great to be able to view multiple peoples schedule Cons wish there was a way to make a favorite view option Review Source AD Amelia D. Program Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent for Busy Medical Service" December 3, 2025 4.0 Excellent! Managing so many different people is actually much less painful using Qgenda than a more old-fashioned system like Excel or even TigerConnect. Pros We use Qgenda to manage a schedule of over 60 individual physicians, residents, and technologists. The software is very user friendly. Adding someone to schedule using the drag and drop or copy feature is quick and makes complex scheduling simple. It is also easy to run reports to track time and review request limits for individuals. Cons It can be a bit complicated to add a new task or person to the software, requiring a lot of clicking and shifting of items. Customer service has been great at adding these items when we are unable to figure it out, however. Review Source LG Leah G. Credentialing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Great Platform for Hospital Credentialing" April 17, 2025 5.0 I’ve had a really great experience with QGenda! My onboarding process was smooth, the training was clear and thorough, and the customer service has been consistently wonderful. I work two different jobs in credentialing, and I now have both organizations using QGenda—that’s how much I trust and enjoy using this platform! It’s made my workflow more efficient and helped me stay organized across both roles. Pros One of my favorite features is the ability to create and use email templates directly within the credentialing platform. It saves me a lot of time and helps ensure consistent communication with providers and references. I also really appreciate that I can send emails straight from QGenda without having to switch between systems—it helps keep everything organized in one place and makes my workflow more efficient. Cons I wasn’t happy with how my signable documents turned out after they were mapped by QGenda. The fields where the provider’s name or a date would auto-populate now appear as large, clunky rectangles, which makes the document look messy and unprofessional. Because of that, I’ve chosen not to use this feature. I would love to see cleaner formatting or more flexibility in how mapped fields appear on finalized documents. Review Source JM Jennifer M. Medical and Dental Credentialing Medical Practice Used the software for: 1-2 years ### "Loving the new updates!" April 16, 2025 4.0 Overall QGenda is easy to use for credentialing, there have been a lot of great updates and improvements that I've found helpful. Pros I like that I can keep track of document expiration dates, store documents, keep track of credentialed providers and locations all in one place. Cons I would like if templates that have been mapped could be searchable and deletable. It would be helpful if documents could be reviewed and redated/time stampped, some documents just need re-reviewed instead of having to refill everything. Mapping would be easier if there were more field selection options. For example, it would be nice to have a providers location order be available instead of alphabetical being the only option. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.