--- title: "Booker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Booker Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/90708/Booker/" page_type: "product" language: "en" --- # Booker Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Booker ## What is Booker? 35% of customers seek to book appointments after normal business hours - are they able to book with you? Make appointment scheduling easy for you and your customers with Booker's online booking & all-in-one spa and salon management software. Our platform features appointment & staff scheduling, point of sale, marketing & customer retention tools. Take a free demo & join over 128,000 professionals who save time and effort as they grow and run their business with Booker. ## What is Booker used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Spa](https://www.capterra.com/spa-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 981 user reviews Reviews sentiment Positive 77% Neutral 11% Negative 12% Pros & cons Accessible and customizable interface Streamlined onboarding and training Frequent technical disruptions Unreliable payment processing features Starting price $139 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Medical Spa / 2026 - Salon / 2026 - Barbershop / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Booker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.playlist.com/&name=Booker) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Booker 4.1 (981) VS. [4.7 (3,651)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $139 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (943) Ease Of Use 4.6 (4,125) Value For Money 3.8 (612) Value For Money 4.6 (2,781) Customer Service 4.1 (886) Customer Service 4.6 (2,345) ## Booker alternatives Highest Rated [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (389)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (1,478)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) ## FAQs about Booker Overview ### What problems does Booker solve? Booker solves manual scheduling, scattered client records, and time-consuming front-desk work by combining online booking, reminders, payroll, inventory, reporting, and staff scheduling in one system. Salon, spa, and wellness teams—especially receptionists, managers, owners, and independent practitioners—use it to reduce no-shows, simplify training, and keep remote staff aligned. Answer based on 441 reviews Overview ### Which roles and teams benefit most from Booker? Booker is most used by salon, spa, and wellness business owners, managers, and front-desk teams who need to handle scheduling, client records, and daily operations efficiently. Service providers like massage therapists, estheticians, and stylists rely on it to manage appointments, while executives use it to oversee performance, staff productivity, and customer experience. Answer based on 833 reviews Overview ### What company size and industries is Booker built for? Booker is built primarily for small businesses in health, wellness, and fitness, which account for 91% and 39% of reviewers. It is designed for salon and spa management, with additional use across cosmetics at 10%, retail at 9%, and smaller shares of midsize businesses at 7% and enterprises at 2%. Answer based on 981 reviews Features and Usability ### What are the key features of Booker? Booker includes core scheduling features like online booking, appointment scheduling, calendar management, and automated email or text confirmations and reminders. Reviewers also focus on client management with client profiles and notes, plus staff scheduling, point of sale, credit card processing, gift certificate sales, and reporting for day-to-day operations. Answer based on 335 reviews Pricing ### How much does it cost and what fees or limitations are included? Booker starts at $139/month flat rate for the Starter plan, while Accelerate and Ultimate require custom pricing. Starter includes online booking, text messaging, 3,000 notifications, and limited active staff profiles. No free version or free trial is listed. Reviewers often call the flat rate easy to budget, but some report later price increases. Answer based on 108 reviews Integrations ### Which third-party tools and platforms does Booker integrate with? Booker integrates with Clover and Stripe for payments and POS, plus Google Calendar for scheduling, Mailchimp and Keap for marketing and CRM, and Google Analytics 360, Meta for Business, and Twitter/X for analytics and social channels. Reviewer mentions most often confirm Clover as the primary integration. Answer based on 44 reviews Getting Started and Support ### How easy is it to onboard and train a team on Booker? Booker offers live online sessions, webinars, documentation, and videos, and reviewers often describe the system as intuitive for front-desk staff, stylists, and new hires. Many teams get basic scheduling workflows quickly, while owners, managers, and admins usually need more time to learn setup, reporting, and feature nuances. Answer based on 88 reviews Getting Started and Support ### What customer support options does Booker offer, and how do users rate the experience? Booker offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, knowledgeable, and quick, especially on chat and phone, with helpful training resources. Still, some report long hold times, uneven agent expertise, slow follow-up on technical issues, and unresolved glitches. Answer based on 335 reviews Security ### How does Booker handle data security and access control? Booker uses secure credit card storage, configurable security levels, permissions, and strict employee login controls to protect data. Users also mention password resets, unsaved-password restrictions, and restrictive credit-card security steps. Some reviewers flag major privacy gaps, saying staff can still access full client histories and personal information too easily. Answer based on 17 reviews ## Pros and Cons Accessible and customizable interface 86% positive reviews out of 212 Most reviewers find the interface simple, customizable, and easy for new users to learn quickly. Frequent technical disruptions 78% negative reviews out of 192 Most users report recurring glitches, crashes, and slowdowns that negatively impact business operations and customer experience. Katherine H. Office Manager, 2 - 10 employees. "It's impossible to teach to new staff, the bugs are frustrating, and the server downtime is unacceptable." Streamlined onboarding and training 89% positive reviews out of 72 Most reviewers report training is efficient, with helpful resources and minimal time needed for staff onboarding. Unreliable payment processing features 68% negative reviews out of 135 Some reviewers describe frequent payment integration issues, delays, and limited flexibility with credit card transactions. Corinne O. Director of Business Operations, 11 - 50 employees. "Had to leave the service and move to another scheduling company during our busy holiday system as we were losing revenue due to the issues and inability to check clients (who use credit cards) out! " Intuitive navigation for all users 100% positive reviews out of 34 Most reviewers describe navigation as straightforward, making daily operations efficient for users at any experience level. Disruptive and inconsistent updates 66% negative reviews out of 50 Most users comment software updates often cause downtime, introduce new issues, and disrupt business during operating hours. ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Booker supports all three features that reviewers consider most important: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses coordinate bookings, keep schedules accurate, and let customers reserve services online, allowing teams to manage daily operations more efficiently and deliver a smoother booking experience. Appointment Management 3.7 (21) 42.86% of 21 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Calendar Management 3.8 (24) 50.00% of 24 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 3.8 (41) 56.10% of 41 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Confirmations/Reminders 3.5 (32) 53.13% of 32 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Client Database 3.1 (17) 35.29% of 17 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Calendar Sync 3.0 (17) 41.18% of 17 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Booker 92 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Barbershops: Specific use for barbershops - For Medical Spas: Designed for medical spas - For Retail: For Retail Stores - For Salons and Spas: Specific for use in spas and salons - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Scheduling: Plan availability and assign specific time slots for tasks and resources - Shift Swapping: Managing and trading shift details between employees - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Packages: Sell multiple treatments together as a set - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.9 (693) 3.9 Based on 693 reviews ## Pricing Value for money 3.8 (612) [View pricing plan details](https://www.capterra.com/p/90708/Booker/pricing/) Starter $139.00 Flat Rate,Per Month It includes: - Send up to 3,000 text notifications & reminders - Streamline your intake process Accelerate Custom quote available It includes: - Manage unlimited active staff profiles - Reach the right audience with smart contact lists - Build emails with customizable templates - Reward loyal clients Ultimate Custom quote available It includes: - Automate your email & text marketing - Send unlimited 2-way text notifications & reminders - Prompt clients to post reviews - Track and incentivize every client referral - Fill last-minute openings and slow days automatically Value for money 3.8 (612) 3.8 Based on 612 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ Clover](https://www.capterra.com/p/226864/Clover/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (886) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (886) 4.1 Based on 886 reviews ## User reviews Overall rating 4.1 Based on 981 reviews Filter by rating 5(483) 4(275) 3(108) 2(41) 1(74) Mentioned topic Sorted by most recent ABDERRAHMANE E. customer care agent Telecommunications ### "the best web i have ever used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 my experience with booker was so great when i want to discover new books and learn any new information i would run to it immedatelly rather than wasting my time on other platforms. Pros I really like the security system when you can use it safely,it allows you to feel free and no hacks that can get close to your informations. Cons i like the system of it works it is so simple and good for kind of person like me,also how their customer service help me immediately Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Ramika G. Salon owner Health, Wellness and Fitness ### "Booker makes scheduling easier " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 17, 2026 Overall I had no issues with my experience while using Booker. After a while the service became unaffordable for my business. Pros The convenience of managing appointments and payroll makes the administrative work much easier. Customer service was always available with setting up,had questions or concerns about booker. Cons During the time using Booker you had to ask clients who their cell phone provider in order to get text message and some clients would act weird about giving that information. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reasons for choosing Booker At the time it was a good fit for my business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christine B. Pilates transformation expert Health, Wellness and Fitness ### "Not worth the cost" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 April 10, 2026 I lost money when the automated payment system glitched. I paid too much money for a system like this to lose money on it. Pros Their CRM tool for touching clients is robust - it handles inquiry, intro, reminder and marketing emails very well. Cons Whenever anything goes wrong - like the app stops working correctly or automated payments stops working - it’s impossible to get help from customer service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HD Haley D. Accounting Admin Medical Practice ### "A One Stop Shop for Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 Booker is a powerful and convenient platform for managing appointments and clients. A one stop shop for operations. Pros Booker has offered strong scheduling, payment processing and marketing tools in one platform which has made my work life 10x easier! Cons At times there has been slow performance and system glitches however that is expected with most software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Madison A. Store and Spa Director Cosmetics ### "RUN! Do not sign up, unless you want to hate your life. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 17, 2025 The worst experience I've had with a service provider or tech provider, bar none. Our business used them for 10 years and we couldn't have been treated more poorly. When I was promoted and able to implement changes, we went with Mangomint, which is less expensive, and would recommend to anyone and everyone. Pros Absolutely nothing. Could not say a good thing about the service. Run, run, run as fast as you can. They won't care about you until you're leaving and they demand an exit interview. Cons The app constantly broke down. Terrible refresh rate on the desktop and app versions. Terrible tech support. Terrible customer support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OF Olga F. Co-Owner Health, Wellness and Fitness ### "The Worst system I have ever used!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 2, 2025 Terrible experience. I am cancelling and that process is also a headache. Just as bad as the system itself. And it is way to expensive for the experience. NOT WORTH THE TROUBLE! Pros When it was working properly it was easy to use. Which was very far few and between. Giving employees access was easy, when the system wouldn't go down... Cons The system was constantly down and in service with technical issues. The system is so slow and frustrating. It would go down and stop working on our busy days in the salon. I DO NOT RECOMMEND IT!!!!! Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) because I got larger in my business. I needed something easy for my front desk to use. Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reasons for choosing Booker I dont know. I wish I had NOT. But you live and learn Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VJ Vicki J. Spa Manager Health, Wellness and Fitness ### "Booker for Spa Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2025 Booker has been super easy to learn as well as easy to teach our new concierge/front desk staff. It is a very user friendly program. Pros Booker is very intuitive to use & was easy to learn. I use this software to manage our bookings at the Spa in which I manage & I love it! Cons There are some nuances with Booker that it just takes some getting used to. Sometimes it will pause when I am trying to make a new appointment & I have to refresh. This could be a Wifi issue though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ED Emily D. Manager Health, Wellness and Fitness ### "Not the best, not the worst. " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 June 16, 2025 We used it for years, but the quality never seemed to improve. The customer service was also pretty unreliable. We would be on hold for up to an hour sometimes waiting for a representative. Overall it is not the best option - there are way cheaper and better quality software options. Pros It was relatively easy to navigate and for the most part, clients had minimal issues when booking. The reports were very thorough as well. Cons It was glitchy, inconsistent and slow. Occasionally appointments and time blocks would disappear. The calendar and checkout pages would take a very long time to load, delaying the booking and checkout process. Also, the credit card fees were unsustainable. The cost is outrageous for the quality of the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Carley W. Esthetician and massage therapist Health, Wellness and Fitness ### "Not my favorite booking software by far." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 17, 2025 I did not enjoy Booker at all. Difficult and overcomplicated for everything, way too many buttons to try to find one specific thing and it was never under the button or subheading that you thought it would be under for example, the receptionist was on lunch so I had to cash my client out, someone came in just after and wanted to buy a gift card, I looked under all of the headings that it would make sense for it to be under then called in another esthetician and then another one got called in, it was starting to feel like the beginning of a joke "6 estheticians were trying to sell a gift card..." And none of us could figure it out, we had to call the receptionist back and it took her about 10 minutes before she could figure it out and it was under a weird category like "daily tallys". Nothing in the booker booking system was easy or made sense Pros It has an unlimited amount of options for services and prices as well as staff. Cons Confusing system, spent over 6 months trying to learn it and it's so convoluted I don't understand why anybody would use this, and it's next to Impossible to try to book online through the app Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Cassidy W. Massage therapist Leisure, Travel & Tourism ### "Easy to use booking manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 13, 2025 I used Booker for several years and found it to be easy to navigate. It offers options for how to view the schedule, and a way to keep notes on client profiles. Pros App version allowed for easy and quick reference from my smart phone. Cons Occasional glitches that were not fixed quickly. Some tasks did not work reliably through the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/90708/Booker/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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