Who Uses This Software?

Salons looking to run and grow their business using our simple but powerful cloud-based platform.


Average Ratings

802 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month
  • Pricing Details
    Unlimited users
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Booker
  • www.booker.com/
  • Founded 2007
  • United States

About Booker for Salons

Booker's cutting-edge salon software helps your run and grow your salon with an all-in-one platform that understands you'd rather be focusing on your clients instead of your administrative duties. Manage your online bookings, point-of-sale, membership and loyalty programs, all while attracting new clients, and making sure they come back. Access your salon business anytime, anywhere, all on Booker's secure, cost-effective, cloud-based software.


Booker for Salons Features

  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)

Booker for Salons Reviews Recently Reviewed!


New and Improved

Jan 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that they have created many updates for this software over the last few months. It has been really nice not experiencing any lag or issues with the booking features like we were having just a few months ago. I love that you can choose how far in advance the confirmation emails are sent out and I really love that the clients can confirm the appointment through the email. Another AMAZING tool is that you can now see when a client is booking an appointment online that way you are not trying to compete with anyone online trying to book. I hated in the past where I would be booking a client at the desk and right when I went to book, it said that I was not able to. Come to find out when I refreshed the page it was because someone else had booked it online. It truly makes a huge difference with these little improvements that they made.

Cons: One thing at the moment that I am not liking about the software is that sometimes the confirmation emails do not send even when the emails box is checked, this also happens when I book re-occurring appointments for an entire year where these clients of all clients should receive all the emails. Another thing that gets frustrating from time to time is that the clients future appointments is not showing up on their account under the appropriate tab therefore some clients have not showed up for their appointment and we can't charge if they can prove they didn't see it online. I try to see if they have duplicate accounts as well but they do not. And lastly, every now and again Booker will give us booking issues while trying to book for any of our services, it will state that the appointment cannot book because no equipment is available however, I know that is not the case. That is frustrating because we have to then just create a block out on the schedule with the client's service along with their information but they don't receive any emails through the system when it is booked that way.

Overall: Overall, it is a great booking website and it is a very easy system to learn. We recently added a brand login through this company as we are adding additional sites and it has been a very easy process.

Booker has been a life changer for me and my Therapeutic Massage Practice.

Aug 19, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the way Booker works directly with my web page. My clients and potential clients can book right from my web site, purchase gift certificates from the comfort of their homes or offices, and print them or email them right from their computer without having to come to my office. I am often in service with a client and don't have a lot of time to answer or return calls during my work day let alone meet people to hand deliver gift certificates. I don't have a receptionist or assistant to assist in these matters. I love the fact that I have my very own App to give to my clients so they can save ME to their phones and book on line any time of the day or night, without having to try to find me first. I'm just a click away. The best part is that after you set up your booker to work with your website, it just makes scheduling my clients appts soooo much easier. They get an email notification with Appt details and directions. Then an appt reminder 24 hrs before their Appt so they can click the confirm button, so I don't have to make confirmation calls the day before, then a text reminder notification 3 hours before their Appt which cuts down on no shows, and late cancellations. I love it!!

Cons: I have 2 locations and Booker does not have a place to differentiate either location. So when my clients book on line, there is no way of telling them which days I am at one location and which days I am at the other. So when they are looking at my open appts, they don't know which location they are booking for. This kind of takes my 5 star Status and brings it down to a 3 because this causes my clients much confusion when trying to book, and me soooo much stress, because what good is it if I always have to call them anyway when they are trying to schedule on line?? This defeats the whole purpose of online scheduling. This needs to be fixed and upgraded. Another thing. The mobile app is limited to its back of the house functionality. It's very easy to schedule appts, but looking up Gift Certificate numbers and entering them for payment after a client redeems them is time consuming and not user friendly. I also wish I had Email/ text Marketing built in so I could send my clients daily, weekly and monthly specials. There are days that I would love to send out a quick text telling my clients what time slots I have available. This would be soooooo easy since all of their contact info is already in the system. I would also like to see yearly reports and just imagine how great it would be if the accounting software was built right in! All in one place! Now that would make Booker the leader in the industry!

Overall: The ease and functionality for my clients to have my app on their phone for scheduling wherever they are, no matter what time of day or night it is. It's also a reminder for them to schedule when they see my app At a glance! The reminder notifications allows me to focus on servicing my clients instead of scheduling appts, and making confirmations calls every day.

Vendor Response

by Booker on August 29, 2017

Denise -
Thank you for your review and the detail on why it's working so well for you and your clients. We'll share your feedback with the product team and if there's anything we can do to help, contact support@booker.com.

We love hearing that you've cut down on cancellations and no shows! You rock!

- The Booker Team

Complete Program

Jan 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration of scheduling, merchant services, marketing, reporting. Everything I need in one place to run the business. I don't have to import or export information to run reports or go through multiple programs to send out reminder texts, ring up a client to check out, and check hours worked by employees.

Cons: There are a few things that the system just doesn't do intelligently where I have to override certain scheduling rules (Example: if an appointment was scheduled in room 2 with one girl, and i want to change it to another girl, it will not automatically switch it to room one. It will just say it isn't available.) So I have to go through round-about ways to override it to get it done, but those are just nit-picking.

Overall: I love using Booker because it truly does everything I need it to. Not only is all your customer tracking in one place, I can easily override a schedule, track inventory, check my estheticians clock-in and out times, but all the merchant services and marketing with Frederick is also build in to make it a complete system. If I ever have a question, there are so many way to easily get it answered. Usually if I'm wondering, someone else has been too- so I can find it in the community boards, but if its truly technical, the chat is a quick and convenient way that I can still answer the phone as it rings, because the help line isn't tying up the phones or my hands. Frederick tracks emails, so if a client says they never got a reminder, I can double check that the system did indeed send one and with texts working better, more clients are loving the frequent reminders. Having the app option allows me to track the schedule from home also. Truly, I've looked at other software programs, but they just can't stand up to what Booker is able to do. Booker is just faster, easier, sleeker, and more intelligent.

Recommendations to other buyers: Use Frederick. Since implementing it, we have had SO many clients tell us they LOVE the text reminders because these days we all get 8 million emails and they just get buried. Texts catch our attention and because its automated, you don't waste man hours sending them out.

Vendor Response

by Booker on January 31, 2017

Thank you for your detailed feedback Lindsey. We appreciate it and are so happy that Booker is working well for you and your business.

You rock! Thank you for using Booker!
- The Booker Team

Gregory O - Superb Customer Service Experience

Nov 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The "all in one nature" of the platform but also the ability to have an online store that links to our actual inventory and pricing levels in real time. The confirmation email for appointments are a great asset to in terms of revenue loss prevention and saves time for our staff, not to mention our clients love the convenience. The pre-authorization of credit cards is a great function again for loss prevention.

Cons: 1, There have been times recently were the downtime or stability (slowness) of the platform has not been acceptable.

2, The ip lock function only works with v4 ip addresses (most ISP's are now using v6's rendering the function useless unless you pay extra for static IP's.

Overall: I want to sincerely thank Booker for the excellent service provided by Gregory O, during several recent requests we made; He has gone above and beyond, even supplying me with a level of data and assistance I was previously told would not be possible to get. He did it in an extremely expeditious and efficient manner and again affirms our confidence that Booker is the leading platform in our industry. Thanks again for providing such a great business tool and we look forward to using booker for many years to come.

Recommendations to other buyers: I would be nice to have the following: 1, A way to submit tickets for ideas/functions on future updates (like we used to have) 2, There is not a report which shows you BOTH the clocked hours worked for each day of employees WITH total hours for the given period. 3, It would be extremely useful to have an option to set an overtime warning - i.e. when you look at the timeclock report, anything over 8 hours per day would be in RED or BOLD. 4, An automated email with a function to set an alert when someone approaches a certain amount of hours (i.e. email sent when any employees hit 7.5 hours for the day so you can properly assess overtime needs and plan accordingly). 5, Finally (and this is the most urgently needed one) the ability to send an email at will to confirm an appointment. This would be best integrated on the right click menu on the appointment calendar (like "Send confirmation email"). At the moment, you can only send confirmation emails a set number of hours before but it would be so helpful to be able to send them at will (as sometimes appointments are made within the confirmation email time window so doesn't automatically get sent, or to send a reminder confirmation for those that missed it first time round etc). 6, Allow shipping rates to vary based on order value tiers ($) NOT how many items are ordered (so we can have free shipping on orders over $100 etc) Please feel free to contact me if you need further explanation on any of these.

Vendor Response

by Booker on November 28, 2016

Tom - thank you for the great review and feedback on how we can improve Booker. I'll be sure to pass this along to our product team. Thanks! - Jason

Talk to Technicians, not just salesmen

Apr 18, 2017
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall, interacting with several people there were only two I had significant issues with. Their customer service is helpful if only slightly fragmented. My companies stake holders were not impressed by the service and went elsewhere. However, I still would recommend at least investigating their services to assist your company.

Pros: Salesmen are very attentive, attempt to find questions to any answers and are quick to return calls. Software is very clean and easy to use as long as you stay within their realm of "basics".

Cons: Unfortunately, if you have any type of development background this software will not allow you to utilize it unless you upgrade to the API. Prior to purchase we were told we would have Full Access to all features and everything was 100% customize-able. However, there are areas of customization you still need to have a "Super User" (call in to tech support + talk to a manager) to change. Example: Accepting cash in office. The second issue I had is their merchant processing. They don't have syncing with Amazon Pay (primary issue we were told could be done with this software), PayPal or Square. You are charged additionally to use their merchant processing (and with companies my accounting had never heard of/didn't want to use). Again, while promised we would be able to find a work around, eventually it was found even with upgrading to a higher tier with API access, there was an extremely slim chance that different integration methods was possible. Third: The price. Please understand if you desire to let one company manage everything then this software is helpful. However, if you don't then per month charge is rather high when other simple services are free or offer nearly every feature Booker does for 1/5th the price. So, do your research and speak with both Sales force and Tech support before making a decision.

Vendor Response

by Booker on May 04, 2017

Dear Desiree,
Thank you for your feedback and thoughts. Booker partners with a number of the largest payment vendors to offer our customers a variety of highly secure options. We're sorry to hear that there wasn't an option that you felt worked for your business.

We'd love to discuss your feedback on the API access and other specifics if you have time. Thank you for using Booker and for your feedback.

Best,
The Booker Team

Booker Review

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of scheduling. It is simple to teach new people and services just pop up when you start typing them. I like that.

Cons: Sometimes the system can be a little bit slow. It is truly only difficult when there are lots of people waiting on you.

Overall: We love Booker here at our spa. I love the features we use for creating yoga classes and memberships as well. It's very easy to use in that aspect. Scheduling appointments is a breeze and checking customers out couldn't be easier.

I do wish there was a way to put notes onto gift card codes or under a customer's name so that if there is any confusion with an order or if someone gave their gift card to someone else, we could go back and see who they gave permission to use that gift card.

Another thing that would be a great feature to add to Booker is the use of storing a client intake form on a client's file in the system. If we were able to take a photo of a signed client consent form with all of their information on it and upload it to Booker as a PDF file, it would be truly magical. Paper piles up... we would love to go digital :)

Recommendations to other buyers: Anyone learning to use it, I would just say spend a little time looking around and trying things... you will learn it quickly. I love this system. With the exception of only a couple of things I wish Booker would have, it is a great system for a business. I would recommend it to anyone.

Vendor Response

by Booker on January 31, 2017

Thank you for your excellent feedback Emily. We're thrilled that using Booker is working so well for your business.

You can use the Document Storage feature to save information on clients as you mentioned in your review. If you have questions, please contact support@booker.com.

Thank you for using Booker!
- The Booker Team

So far - so good!

Aug 26, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use

- Mobile application

- Partnership with Frederick

- Easy to book online

- Aesthetically pleasing

- Easy access to customer service (with real people!)

Cons: There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system. For instance, we would love to be able to format, on our own, the infrastructure of the Administrator, Reservationist, and Staff roles to allow for certain levels of access to information. Although we have found a way to "Macguyver" the system, we'd love for there to be a more direct system for integrating digital SOAP notes, as well as intake form and profile management by the client when they log in to book an appointment. There have been other, very slight issues, which have caused some annoyance to our clients - such as the automatic CC authorization process when opening orders, or when clients are unable to cancel upcoming appointments online at their convenience (so long as it does not violate our 24-hour policy).

Overall: I've worked with the Booker system for 8 months now, and I've definitely enjoyed my experiences with it. We receive near live updates whenever there is an issue with the system - instead of being left to guess, as with other Spa software systems. I've found it to be clean, well designed, aesthetically pleasing, simple to understand, and full of hidden abilities that I have found to be extremely helpful in the management of our organization. Although there are a few capabilities I wish it could offer, Booker is genius at what it does already.

Recommendations to other buyers: My advice is - stick with it. Like any software, there is certainly room to grow, and I am sure that Booker will continue to upgrade its capabilities to better suite its ever-growing client-base. It's a phenomenal service for what it already has to offer.

overall has been good, sometimes tough to get questions answered or get a CSR

May 23, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is for people to book appointments, how it keeps track of room usage, payroll and other functions. Great that is can be used on smartphones for booking appointments on the fly, notifications via text and email!

Cons: System slow downs have been awful the last few months, we have had intermittent notification glitches (ie people not getting notified of appointments), problems with people thinking they booked appointments but for some reason it didn't go through this needs to be better - customers are unaware that it didn't go through because of missing information on their end - a tiny red star doesn't really cut it for people to see. Should say somewhere - at the end if you do not get a pop up saying Thank you for your appointment - you are missing information or your selection didn't go through. I wish there was a more integrated system for marketing that allows target marketing, I didn't like having to purchase yet another system like Mail Chimp and now HireFredrick. Really gets very expensive.

Overall: Easy on line booking, easy pos, easy scheduling,

Vendor Response

by Booker on July 28, 2017

Thank you for using Booker and for your thoughtful feedback. We've put a lot of effort into helping the system run faster with greater stability so hopefully you're seeing those improvements. Happy to hear that it's working so well for you overall!

- The Booker Team

Capterra loader

Book It!

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Cons: The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

sub par. Booker is always breaking on the busiest days, unreliable.

Feb 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Booker does help us with booking appointments. Our clients really enjoy online booking, however i saw there is going to be an update in the next week. I will be curious to see how quickly they ruin what already works...

Cons: something is always wrong with the software. dropping credit cards, dropping appointments. they took away simple features and moved them to its new Frederick site. as a long time customer, we felt this move was unprofessional. you have to pay so much extra for something as simple as text or appointment reminders. (a feature that used to be FREE). the busiest Fridays, they will do site maintenance and you will be very embarrassed in front of your clients. happens way too much.

Vendor Response

by Booker on February 26, 2018

Crystal -
Thank you so much for taking time out of your day to leave a review for Booker! We're so happy to hear that your clients enjoy our online booking features.

We also want to thank you for providing constructive feedback on certain features that you feel are not working up to your standards. I will relay this information to our product development team so they are aware of the issues you are experiencing.

We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

Best Available Cloud based integrated POS & Booking system

Feb 03, 2015
5/5
Overall

Comments: So there is no perfect product, including Booker, BUT... We've run our beauty business for 8 years now using a variety of non-integrated systems including A****Quest and Intuit POS. About 2 years ago, we became very frustrated with horrible customer support from our current solutions-they literally did not have a phone number to reach a real person in any circumstance. The role Booker would play for us was mission critical so I did some serious due diligence before selecting Booker. I created a massive feature spreadsheet that compared the 4 top contenders. Booker and one other option appeared to be the best on paper. So I called Booker and grilled that sales person for literally 3 hours about all the nuances of Booker. She was cheerful and knowledgable (I think her name was Erica) and answered pretty much all of my questions. We have over 60 employees, so training and switching our software backbone is a huge hassle-you really want to choose the right long term partner so you don't have to deal with all that work again. I'd say Booker gets 98 out of 100 issues and features. It is very elegant and thoughtfully designed and a pleasure to work with on a day to day basis. So much more robust and clean that our previous patched together solutions. Yes, on the rare occasions when the Booker servers go down for an hour at 3pm, you will curse their name, but you will also quickly forgive, because no cloud based solutions has perfect uptime, and this cloud based solution is soooooooo much better than our previous desktop apps. Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly-it seems that adding new customers might be getting more CEO focus than improving the user/customer experience. But so far, Booker appears to still be the best available option. Side note: Robert Schmidt in support is a rockstar and really gave us a lot of good advice and strategic insights related to using Booker.

Pros: Smart, friendly people in customer support that live in NYC or SoCal. They really know their stuff and try hard to help you. And they don't speak English as a 3rd language or live in Bangladesh! Well thought out, elegant interface.

Cons: Booker needs to hire more/task more programmers to fix glitches in the system-fixes trickle in, but far more slowly than other SaaS providers in other industries. Feels like they are resting on their laurels with features-slow to fix or add features

Frustrating and inconsistent

Aug 03, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I like the fact that Booker can be used for multiple locations and is helpful with daily, weekly, monthly, and yearly statistics. I can use the data to determine what I need to do differently regarding sales, promotions, etc. I can also use the data to determine what services, promotions, etc. are going well and should definitely be continued.

Cons: The customer support is lacking. It has been so frustrating to speak to so many different reps. The notes they take and calls they log has been very inconsistent, making follow-through to a resolution impossible. Even when issues have been pushed through to technical support or the development team, we have gotten little to no helpful feedback. I feel the software could use some updating to improve on the ease of use. Mostly, I feel customer support reps should be trained to actually offer "support," rather than offer a "pat" answer and such as, "This is not a Booker issue," or "I can't really tell you why that is happening, call us again if the problem reoccurs." Overall, our experience has been frustrating. In all fairness, our particular "case," which includes many different issues has been escalated to someone in management, but this has taken several months.

Overall: The ability to serve multiple locations and the ability to book appointments and sell retail simultaneously.

Booker keeps my life together!

Jan 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Almost everything.

Cons: There are a few bugs that still need to be worked out, especially with the app. Sometimes I have to cancel an appointment instead of just adjusting it, and then the client gets confused about the cancellation email. Also, I'm confused about the referral program. I recently referred a friend and she signed up. I have heard nothing back about it.

Overall: I have been using Booker for several years now. I use it not only to run my business but to manage my life! I don't have employees, so Booker acts as my receptionist by sending confirmation/reminder emails and texts, Happy Birthdays, etc. I love that a little cupcake is displayed next to a client's name on the schedule when their birthday is near so I can remember to ask about their plans and make them feel special. This kind of thing makes clients want to keep coming back! Love the app as well as a quick reference. Customer service is rapid and always more than helpful. With a few more modifications and minor improvements, I would rate this company 5 stars! Thanks, Booker!

Recommendations to other buyers: Don't be afraid to give the company your thoughts or ideas!

Vendor Response

by Booker on January 26, 2017

Thank you so much Sara for your feedback and for using Booker. We're so glad that it's working for you!

We'll be in touch about the referral issue, or contact support@booker.com if we can help out.

You rock!
- The Booker Team

Great Technology for Salons that want to scale and grow

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Online Booking.

Flexibility with using Rooms vs. Employees.

Reporting.

Ability to manage all aspects of clients and employee data.

Cons: There's a lack of Sales Funnel Integration with Frederick i.e. There is so much data that is in Booker/Frederick, that should allow us to create customized sales funnels in order to remarket and market to our existing clients.

Frederick is limited into the emails sent, and there should be more control/flexiblity given to the owner.

Currently, i'm using Clickfunnels and other email software to close that loop to create email sales funnels as well as other sales funnels from paid traffic sources.

Digital Marketing is the future of all businesses and a crucial component of that is Sales funnels from organic traffic and paid traffic from FB ads, Youtube Ads, Instagram Ads to enter into Sales Funnels. The power to remarket and retarget those clients from Booker/Frederick Data can really scale each business and should be in the hands of the business owner/marketer.

We have been doing that manually using Clickfunnels and Other Email Software providers.

Scheduling, moving, canceling, and changing appointments is easy.

Aug 08, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the client profile. You can look back and see everything he/she has bought, what services they got, and you can also make notes about the client if they are allergic to anything or have any preferences during their appointment! With this feature, we can see everything we need to know about the client's appointment when we print out the itinerary for the day. This way, we have all of the up-to-date info for the client and mistakes are less likely to be made. I love that.

Cons: I would love to see the "document storage" feature to become compatible with tablets and phones. I would like to see our service providers be able to look at their phone or tablet and see their clients profile before they perform their service. I love that we have gone paperless and have stored all of our Client Intake Forms on Booker, but I would like to see easier access to them.

Overall: We are able to schedule, complete orders, keep up with client profiles, and take inventory with ease. It gets the job done for our spa and we rely on it completely! It was a great software choice for us. We would not use anything else.

My Business Would NOT be the Success it is Without Booker!

Sep 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way it organizes everything.

Cons: There are a few suggestions I have had that are business needs (would make things easier) and was never able to resolve working them out. They are still I consider serious concerns. There is nothing available to meet those needs, so I just modified and tweaked and moved on.

Overall: I have been with Booker for 8 years and I LOVE this system. It has helped me to professionally organize my spa connecting me with staff and business and clients all in one package. VERY professional and it helps to make my business shine on all levels.

Recommendations to other buyers: My staff has access to too much control in the way of being able to delete client information. It concerns me, because if I had a disgruntled staff member wanted to wipe out the calendar or delete clients booked.... she could.

Vendor Response

by Booker on September 20, 2016

Hi Valerie,

We are so very happy to hear that Booker has helped you to run and grow your business for so many years. Thank you so much for your great review. In terms of product suggestions, you can always send these to support@booker.com Also, you are able to edit user roles for your employees to limit what they can/cannot do. We are actually hosting a special Fall Series Webinar on User Roles - it's held on Monday at 12PM EST. You can register here: bit.ly/2cj7v2i.

Hope this was helpful!

Thank you,
Aly

Loads of Features that others lack

Aug 03, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the loyalty points for my clients to be able to earn, I love being able to precharge and charge for no-shows as well as charge premiums for certain days of the week. And all of this happens while I focus on doing hair. I do not have to sit around and do anything but set it up. They give you a training call and help you with the features and setup. I learned it quickly but if I have a question I can simply call and speak with someone promptly.

I did have it once before and cancelled because of the price, then I came back because I found they were going to integrate with the clover mini as I already had one but it still hasn't worked out for that. I'm really waiting for that feature. Its just all around inclusive just somewhat costly.

Cons: Wish add-ons were visible to clients and can be set individually to desired service. Also client facing terminal is needed. Hate having to manual input charges outside of the system. I have to have 2 different merchant processors because of the issue with the clover. App works horribly for taking appointments over the phone. Deposits cannot be charged so I have to go into the browser version from my tablet.

Overall: Pretty much everything

Best available Cloud based solution for POS & Online Booking

Feb 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: So there is no perfect product BUT... We've run our beauty business for 8 years now using a variety of non-integrated systems including AppointmentQues and Intuit POS. About 2 years ago, we became very frustrated with the total lack of customer support from our current solutions'they literally did not have a phone number to reach a real person in any circumstance. The role Booker would play for us was mission critical so I did some serious due diligence before selecting Booker. I created a massive feature spreadsheet that compared the 4 top contenders. Booker and one other option appeared to be the best on paper. So I called Booker and grilled that sales person for literally 3 hours about all the nuances of Booker. She was cheerful and knowledgable (I think her name was Erica) and answered pretty much all of my questions. We have over 60 employees, so training and switching our software backbone is a huge hassle'you really want to choose the right long term partner so you don't have to deal with all that work again.

I'd say Booker gets 98 out of 100 issues and features. It is very elegant and thoughtfully designed and a pleasure to work with on a day to day basis. So much more robust and clean that our previous patched together solutions. Yes, on the rare occasions when the Booker servers go down for an hour at 3pm, you will curse their name, but you will also quickly forgive, because no cloud based solutions has perfect uptime, and this cloud based solution is soooooooo much better than our previous desktop apps.

Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly'it seems that adding new customers might be getting more CEO focus than improving the user/customer experience. But so far, Booker appears to still be the best available option.

Side note: Robert Schmidt in support is a rockstar and really gave us a lot of good advice and strategic insights related to Booker.

PROS:

Smart, friendly people in customer support that live in NYC or SoCal. They really know their stuff and try hard to help you. And they don't speak English as a 3rd language or live in Bangladesh!

Well thought out, elegant interface.

CONS:

Booker needs to hire more/task more programmers to fix glitches in the system'fixes trickle in, but far more slowly than other SaaS providers in other industries.

Feels like they are resting on their laurels with features'slow to fix or add features

I use the Booker software for my massage therapy business.

Mar 01, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love availability of the software via computer or mobile devices. It allows all of us to set our schedules and everyone can view what the calendar of appointments looks like. It is also nice to be able to block time out when needed. The ease of scheduling and taking payment allows us to utilize our customer service skills with our clients. Our clients love the fact that they are able to receive reminders via text or email. This in turn saves us time by not having to call them the day before their appointment. It is also nice that they can book appointments online. Monthly reporting is a huge help when it comes to tax time! The marketing feature through Fredrick is also very helpful!

Cons: There are a few features that we are unable to do via our mobile device versus through the computer.

Overall: I used to always use a Daytimer and have to write appointments in. As my business has grown and I now have other therapists that work with me Booker is a much easier way for us all to be able to view everyone's work schedule for the day/week/month.

Booker for a Massage practice

Jan 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reminders and organization of multiple therapists

Cons: Issues with notifications, payments and codes

Overall: So overall I enjoy Booker and customer support however everything needs its tweaks. I do not like that you have to use their merchant provider and can't negotiate fees much, also lately people are able to book online with a credit card that we later on find out is declined..usually when they're a no show and our hands are tied. Customer service used to be great, now it's good and I don't always end with a resolution. Sometimes setting up codes for discounts is confusing and certain reports. On the positive side it works great for scheduling especially once you know the little tweaks in the system and it's great that it sends out emails for confirmation and reminders to the staff and guests. However, lately my staff isn't getting all notifications. This can be very problematic, I'm rebooking clients for free and not receiving payments on no shows due to the system only lately. If this were fixed I'd go back to loving the product.

Vendor Response

by Booker on January 31, 2017

Thank you for your feedback Jamie. We'd love to chat with you about the issues you're describing so we can improve your experience using Booker. We'll reach out and please contact support@booker.com if you need anything.

Thank you for using Booker!
- The Booker Team

Keinon is the BEST!!!

Sep 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease, on line booking.

Cons: sometimes we can't book appointments for no reason.. it will say the room is not available or no employees are available when neither is the case.

Overall: The reason for this review is for Keinon.. I had an issue and he was amazing! He stayed with me until the entire process was handled. He did this with a great attitude, he joked and yet held his professionalism. I wanted to be able to talk to him all the time when we have a problem. He is an asset to your company and I wanted you to know that. About a year ago, I had another issue where I lost my password and called booker to ask what to do about it and was told, "there is nothing we can do about it you'll have to try to find it or figure it out.. I mentioned this to Keinon and he fixed it for me immediately..

Vendor Response

by Booker on September 19, 2016

Hi Charlee,

Wow - it's great to hear about your wonderful experience working with Keinon, he is a great asset to the Booker team. Thank you for your review and for letting us help you run your business. I've noted your cons and please know our teams are actively working to make sure glitches like that do not happen in the future.

Thank you!
Aly

Great System

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy how easy the software is to use. It is so easy to train new receptionists with all of the training videos and how easy it is to navigate. The appointment calendar looks clean and very self explanatory. Many of our technicians love using this system as well since they can look at the desktop version as well as the mobile version. With all of the improvements that Booker has made too, I would definitely recommend to a salon or spa owner.

Cons: The thing I dislike the most is how difficult it is to get in touch with Customer support. I will call in and leave a call back number since I am extremely busy on a daily basis. They often say that someone will call me in ten minutes so I make sure that my phone is on ring and ready to take the call and then I will receive a call back over an hour later when I am already in another meeting. It is quite frustrating.

8 years and counting

Jan 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of access from anywhere, availability of online booking

Cons: Online booking is clunky (hard to just say when is Niki available this week). Booking needs more robust features (only allow certain services at certain times)

Overall: I've been using booker for 7 years in my business after a year using it elsewhere and it's grown with me and my business from a single service provider to 20 employees with 2 locations. It's pretty great. Always adding new features. Phone customer service is *usually* on point, but chat sucks and going through the online search of issues never reveals the answer I need. My employees love having access to their schedules from anywhere. We love all the ways it helps us remain paper free - we can enter digital intake forms and notes, and send e-receipts. And they're always trying new things to help us market better and retain customers.

Vendor Response

by Booker on January 27, 2017

Thank you for your feedback Zalla. Sounds like you've built a wonderful successful business. We're honored that you've chosen to run and grow your business with Booker.

Thank you!
- The Booker Team

I really like using booker, it is intuitive and easy to use. However, there are too many slow downs.

Aug 03, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy, good functionality, decent customization options. Navigation is pretty simple an intuitive for the most part - orders is a bit clunky as you have to hit add order 3 times to get to actually inputting an order.

Cons: Reliability. There are/were quite a few slow downs and when it goes down it really impacts my business. I know it's not fool proof, but it would be great to have a back-up streamed line version that could operate when the main one goes down. Kind of like a safe boot mode in Windows. Also, the pop-ups are a bit annoying - most are not useful and dismissed out of hand. It would be better to have these in their own tab and like a badge icon indicate new info so I can review at my own pace. I am usually trying to do something when they pop up so I dismiss them and they are never read.

Overall: easy to use and navigate and get my business running from day one.

Service Review

Sep 19, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Support is Live people that are very helpful. Can do a lot of what we need in the business

Cons: Goes down, slows down at busy times, hard to get through to support or chat at times, can be a problem with double bookings.

Can be complicated have to figure out work arounds

Would like to see more reporting features like daily reports this year to last year

Overall: Support team is very helpful, respectful and friendly. They have the best people!

Wish there was support 24/7, that's the only reason for a lower score on support

Vendor Response

by Booker on September 20, 2016

Hi Norma,

Thank you so much for your review. We are happy to hear that you have a good customer experience. Please know that our team is actively working to reduce the amount of downtime on the platform. If you are ever having trouble getting through to support, you can also reach out to us via Facebook or Twitter, where we can help direct a CE Manager to you ASAP. I have taken your feedback into account and will be sure to share it with the appropriate person.

Thank you!
Aly

Great for spas but could be improved

Oct 09, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Would love to have a quick call with programmers to give quicks tips to make the online booking system the best by far.

Pros: Books couples massage requiring two therapist (this is a great feature and booker is one of the few that have). Super flexible GC system that allows the service , not the price of the service to show up (very important for spas).

Cons: No mobile options for people to purchase on phones. Also swiper/tablet options requires 5 steps to charge and close (not near as simplified as square). Online booking system is good, but could be vastly improved with one little coding tweak (it bases everything on the start of business day instead of appointments that are already booked, leaving gaps and missed appointments). I could explain this really quickly and booker would be the best by far, because you are the only one's that book couples massage.

Too bad on customer service

Jul 25, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: none that mindbody didn't have.. maybe a waiting list is cool

Cons: -Impossible to reach anyone to get help you have to email them and wait a day to hear back

-very difficult to change schedule from appt window you have to go a bunch of steps deep into altering schedules

-payroll is WAY harder than mindbody.

-add ons for services (super complicated)

-half of our gift certificate information did not makes its way to booker so I am now paying for both booker and mindbody

Overall: I thought booker would be a step up from Mindbody but I just can't get over how hard it is to contact a real person!! Also if you live on the west coast they close super early and my spa stays open till 8! I am thinking of leaving Booker (will lose $800 in transfer costs) Think long and hard about switching your online booking software once you do you are stuck! Even after I told them I might need to change back to Mindbody and please someone call me to remind me of the pros....radio silence.

Recommendations to other buyers: Booker does not care about upgradings basic features or really about feedback at all.. Also I hate to say it because I really wanted the upgrade to be worth it after all the issues around transferring data but even my client say its harder to book online with booker... enough said.

Vendor Response

by Booker on July 27, 2016

Hi Sophia -
We appreciate you taking the time to send your thoughtful feedback regarding your experience with Booker. We have asked our Customer Experience Team reach out to you directly to assist you in changing from schedule to appointment windows and to assist in transferring your data. Our teams are consistently working to improve the platform for our users so they can efficiently run day-to-day tasks at their businesses. Again, we appreciate your feedback and let us know if we can provide further feedback by emailing us at support@booker.com.

Booker is always taking stride to improve and evolve systems to create ease and functionality.

Aug 26, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use.

We run multiple locations. Being moblie friendly and able to book from anywhere helps us be able to grow.

I am a return customer. I've used booker in the past. We stepped away and are coming back cause the others where not fitting our needs.

Cons: V2 does not have the on line store set up for product purchases. It is not fully built out to the structures of V1. But I was promised by the end of the year.

Your preferred merchant ... not sure I'm finding their value. The sales guy said they would be sooo much lower than Square. But I'm needing to jump through hoops to get the data from first data.

Vendor Response

by Booker on August 29, 2017

Ezralea -
Thank you so much for your thoughtful review. We're thrilled to hear that Booker is working well to help you manage your locations. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

Receipt printer: outdated technology used for the 3 clients who have ever requested printed receipts

Sep 12, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that I can work remotely and that there is a phone app that allows our technicians to view there schedules.

Cons: There's no fast way to make a group booking. It would be great if when making a reservation you could choose the number of those appointments to make and have the information automatically repopulate for those reservations.

Overall: The software offers a lot of excellent features but there are a few that are missing that would be great for salons that do a lot of events or group bookings like we do. The customer support is amazing, which I really appreciate.

Recommendations to other buyers: Incorporating payment methods like Apple Pay and Google Wallet would also make the check out process so much easier.

Vendor Response

by Booker on October 10, 2016

Hi Justine,

Thank you very much your review. We are so happy to hear that you are having a great customer experience with Booker. We appreciate your product feedback and features you'd like to see improved. I will pass this along to the correct team.

Thanks!
Aly

Very user friendly with lots of options

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All the different types of reports that can be produced. Also that it is easy to combine client profiles when they make a new one online. I love that people can book online for various appiintments, they absolutely love that...and that their CC stays on their too so they can do it on the fly.

Cons: The online training sessions arenxt recorded to be seen at a later time if you miss the actual meeting time. Some of the trainings i would like to be a part of or at least view, but the times dont work with my schedule...if they could be accessed at a time more useful to me that would be great! Another thing is that i wish we could personalize the wording on the reminder text messafes like we can with the emails that are sent out!

Overall: All my scheduling and appointment processing and business organization with it everywhere i go!

Peerless Customer Service!

Aug 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service, ease of use, limitless power, reporting. Constant upgrades at no charge to us. And have a suggestion for an upgrade? There is a component of BOOKER where users can vote on potential changes!

Cons: Sometimes BOOKER gets bugged, slowing it down or shutting it down all together. However, these stoppages are infrequent and when they do occur, they are resolved very quickly...always with an explanation and an apology from Team Booker. Also, wish that the schedule/calendar had a button to jump 2, 3, 4 etc. weeks ahead in the future.

Overall: Customer Service has been outstanding. Always there. Often immediately. Our clients love the texted and/or emailed reminders. We love the ease of use and the reports/history.

Recommendations to other buyers: We use BOOKER for our hair salon. One of our best decisions ever. Learning curve may be a bit long (was for me), but once it is set up, you will never look back.

Booker is easy to use, cloud based, and customer/employee friendly.

May 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So I have been using it at two salons since January and I have been through starting up both salons and starting them up differently. The first salon did not want online booking, is a specialty salon where we have hair cutters and hair colorists, and we did not accept credit card tips. So I had to make it easy to book clients for two or someone's three different stylists. Then the other salon London alley wanted online booking, credit card tips were added, and also stylists typically did all the appointments for the client. So I had to set it up with bookings that made the online booking friendly and easy to use. I absolutely say if I ever had a problem I could call up Sabrina or any of the booker people and they would walk me right thru it. The system is for people who are idiots or people who know how to use a computer. Since we brought it in my clients have thanked me for streamlining the appointment setups, the confirmation email and texts, and even the thank you emails.

Cons: Only one day did the system have some errors and it wasn't even bookers fault. And if the system ever goes down you just go back to using the clover by itself and booker can help you after put the orders into the system.

Overall: Online booking, confirmation emails and texts, thank you and birthday emails, client profiles, daily total reports, staff sales report.

Vendor Response

by Booker on July 25, 2017

We're so happy to hear that Booker is working so well for you! Thank you for your feedback and for using Booker!

- The Booker Team

Busy massage center / User since 2011 / 12 therapist columns using 5 rooms = giant jig-saw puzzle!

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of booking appointments in-house and on-line / Ability to customize emails / POS integration / History

Cons: (1) Elimination of the "we want you back" email that went out to those who haven't been in (Frederick is way to expensive for us!); and, (2) Elimination of the quick log-in codes, we are busy with multiple users and now there's no way to be sure who actually completed a transaction. **These were some of our most favorite features that we no longer have. We are very disappointed.** ALSO, it would be nice to have a dedicated support rep to work with, who knows how we use Booker, helps us to optimize, etc.

Overall: Increased productivity and sales!

Vendor Response

by Booker on August 01, 2017

We're so happy to hear that Booker has helped you achieve increased productivity and sales! That's awesome! We'll share your feedback with the product team.

Thank you so much for using Booker!
- The Booker Team

Love this booking software!

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy and efficient, Booker helps us keep connected with our clients in various ways, including text/e-mail/etc. It's been very helpful with clients that can confirm via e-mail and have something to refer to, besides a phone call. The ease of learning the software has been awesome and the customer service is top notch!

Cons: Sometimes (rarely), Booker operates in slow speeds. People cannot click to confirm via text message, and it would help if they could. There have been a couple of times where Booker has been down during business hours and it became really hectic trying to get things sorted during that time, but other than that, we appreciate the apologies about that and the constant communication about issues.

Overall: Ease and efficiency. Accurate booking.

Vendor Response

by Booker on August 01, 2017

Thanks for the great feedback Farooq! We're working on some updates by the end of the year that we think you'll like! For now we'll pass on your feedback to the product team. Thanks for using Booker!

- The Booker Team

Great Online service.

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the online booking and e certificate sales. My staff has the option of viewing their schedule remotely and they also receive notifications of services which helps them know of their appointments. Clients also receive notifications which frees up my time in calling to confirm their appointments.

Cons: What I like least is when there is a glitch in the server and I am not able to book or take payments from guest.

Vendor Response

by Booker on January 16, 2018

Hi Silvia -
Thank you so much for taking time to review Booker! We are so happy to hear that you are enjoying the features Booker has to offer! The issues you experienced with the glitch in the server and will be sure to bring this up to the product development team.

We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

Booker makes my business standout

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that it's online based

Cons: I can't complain

Overall: I own a salon and everyday I hear a client say "I love your online booking" or "you guys are one of the most technologically up to date salons". Booker and Fredrick help us keep track of our financial goals and progress. They also make it easy to market to existing clients and help acquire new ones. With booker you get 10x more than what you pay for. Thier customer service is excellent and thier platform is extremly user friendly even if you're not tech. Savy. I won't forget to mention that in my past two years with booker, they have implemented every idea we pitched to them which tells us they're goal is to offer the best software.

Recommendations to other buyers: Everything I ever wanted threw out the past 2 years now exists

Vendor Response

by Booker on January 30, 2017

Thank you so much for your awesome feedback Shay! We're so glad that you are happy with Booker + Frederick.

Keep those great suggestions coming! We love hearing from our customers.

Thank you!
- The Booker Team

Great support from a patient support specialist

Dec 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The convenience and integration into my business.

Cons: Constant software glitches and long delays to fix them. Customer support team doesn't implement customer suggestions easily.

Overall: Our rep was awesome. She helped me breeze through trouble shooting my printer issues with my MAC. I have been having trouble for the past few months dealing with this issue, but haven't had a ton of time to deal with fixing it.

I really like the new usage of Join.me. It makes things a million times easier to walk through when both parties are on the same page.

Recommendations to other buyers: Good software...but could be much better if the software team solicited "new feature" suggestions from the actual users.

Vendor Response

by Booker on January 26, 2017

Thank you so much for this excellent feedback. We're so happy that you're using Booker to run your business, and that you've had great customer support experiences. If you ever need anything else, reach out to support@booker.com.

Best,
The Booker Team

Booker meets the needs for our spa. However, this is a difficult program to train on.

May 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The accessibility and features Booker provides are great and compliment our company well. I like the many options of different logins for staff as well as the ability to email appointment confirmations to guests and receipts. Generally the functions of Booker work with ease and the customer support is swift with answers. Also, you can't beat their reports!

Cons: Many quirks and frequent system slowness. When using the program with multiple computers I wish the system would auto-update. Bring back the quick login :)

Vendor Response

by Booker on July 31, 2017

Thank you for using Booker and for your feedback. We update to improve Booker's features and stability and appreciate the feedback on the autoupdate. If you ever need training support, we have a full program of webinars and web content to help you.

Thank you!
- The Booker Team

Great software for any beauty industry!

Dec 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is so easy to use and break down to new trainees! The keys on the side of the screen make it that much easier to learn and get going with your schedule!

Cons: Sometimes it freezes when there is a system update, it can be very inconvenient when you are checking out a client because it'll either freeze or go extremely slow, but it's very rare that this happens so no worries!

Overall: Everything! From easy booking and checking out to quick and accessible ease of the software, it's so easy and helpful especially in any beauty industry

Vendor Response

by Booker on January 16, 2018

Hi Emmy -
We want to sincerely thank you for your thoughtful review. We're thrilled to hear that you are enjoying the features Booker has to offer! We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

Booker is very helpful in.our daily operation

May 26, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very accessible, our therapist can check their bookings even at home. Booker is also easy to use, our new staff can easily learn the basic things such as how to make an appointment and how to take payments

Cons: What makes me disappointed to the software is when the process sometimes is slow and hanging especially during there are so many guests paying and making appointment. I find the system a bit slow that we sometimes need to ask the guests to wait for a while because we need to update the bill, and print it out.

Overall: It helps me.yo check the booking anytime anywhere

Vendor Response

by Booker on August 01, 2017

Thank you Myra for your review and for using Booker! We're always working to improve the system so that it runs faster - we'll keep working at it.

Happy to hear your staff is finding it easy to use!

- The Booker Team

Good !

Aug 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is easy to learn even if you never have been in a training, is very easy to use and they have a good customer service , could be better if they have more people answering the phone but most of the times they are in contact with you in a short period of time .

Cons: We have a beauty salon and when you made the appointment is showing gaps in between the appointment so if you want to make the appointment on line is showing that we have space available and the truth is that we don't have so we need to call the client and apologize bc that space was full even if they didn't saw it , is very embarrassing that situation, but that is the only thing

Overall: Was very easy to learn and use . You didn't have the beauty industry like an option

Booker for Spa and Solon

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very easy to use for everyone who is running a Spa and Salon. Our spa receptionist like the fact that it is so user friendly for all Spa Booking purposes ,appointment scheduling to payment processing

This software offers a lot of reports to accommodate from statistics to financial reporting.

Cons: We had some issues with customer service in the beginning, but it has gotten much better now.

Overall: My hotel has been using Booker since 2012, the software has evolved a lot since then. Our spa receptionist like the fact that it is so user friendly for all Spa Booking peruses ,appointment scheduling to payment processing. I use the reporting feature for financial reporting and Payroll processing. The Spa Manager loves the recently added Marketing feature as well.

Look no where else

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything

Cons: So many features i need to investigate.

Overall: When I was on my journey for a online booking system for my hair salon i tested and tried over 10 systems. What was super frustrating was most system didn't have close to all the features i was looking for. I needed ease of customer input, client history, inventory, finical reports , and a online booking feature and cloud/app that i could use from my phone. Look no future Booker offers all of this and more. After 3 years of being with Booker i have been approached by several newer companies who even offer a free 1 year subscription BUT lack all the features i need. Booker saved my life!

Vendor Response

by Booker on January 30, 2017

Thank you for your awesome feedback Lindsay. We're so glad that you're having a great experience using Booker! We appreciate your loyalty. If you ever need anything, or have ideas for new features, get in touch with support@booker.com.

You rock!
- The Booker Team

Best Salon Software Available

Aug 18, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like this software as it is my third. I enjoy everything about it. Booking appointments are easy and the system design is functional and better than any other software that I have tried. The security for employees to log in is strict.

Cons: There are a few things that I prefer to be able to do since I have been a user for almost 4 years. Having the option to block refunds to credit card so it doesn't come up on the order screen. Sometimes the system goes down and we cannot access any information. When services are credited back to customers, it doesn't reflect in staff sales report.

Vendor Response

by Booker on August 23, 2017

Zamira -
Love hearing that Booker is working so well for you and your salon. Thank you for the review and for using Booker!

- The Booker Team

Helps in times of closed hours

Oct 06, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is great for when someone can book in the middle of the night for the following day. Clients say it is easy. So many great features, of which I can grow into.

Cons: Mobile and Desktop versions are not recognized by devices I believe. I had to have separate link in website because Mobile users were getting Desktop version, and then the font and graphics are too small. The Mobile version looks nothing like the desktop version. It is confusing. It is too hard for a non-programing type to get the versions to look good. POS, working with SubLyme, Integrity, and Trustwave all a major pain in the butt. For a small small business like me, there has to be something more like Square which is where I have gone back to!

Grow your business with Booker

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for staff and clients. Our clients love being able to book an appointment. Tracking inventory and back bar is simple. The setup is easy. Creating specials with the marketing tab is a bonus!

Cons: I wish the software allowed us to block specific clients from booking appointments.

Overall: Booker has allowed me to grow a 3 person massage therapy practice into a day spa offering massage therapy, facials, waxing, hair salon, nail salon, yoga, and so much more. I was also able to increase my retail sales. It's a snap to keep track of inventory, retail and back bar.

Recommendations to other buyers: Try it, you will love it!

Vendor Response

by Booker on January 31, 2017

What great feedback! We love to hear that our customers are able to grow their businesses using Booker.

We'll take your suggestion on board.

Thank you so much for using Booker. You rock!
- The Booker Team

Booker brings ease of use to our business

Oct 11, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Booker makes many of our tasks simple with automation features and a full suite of tools. We are very appreciative of the new feature of integrating Frederick into our suite. The fact that I can create a newsletter and send in less than 30 minutes is amazing. I no longer have to worry about creating and managing email lists for clients. Booker does an outstanding job of tracking sales and giving me real-time feedback. The fact that I can integrate Booker's features directly into my website, Facebook and other platforms is exceptional.

Cons: Scheduling for classes needs to be a simpler process. We have seen issues with clients being able to book if they are members. A client cannot book two spots for their kids (if they have more than one) with a single email address. We have asked for this feature to be worked on.

Great tool for booking

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy for clients to use. Great for spa staff and book keeping.

Cons: does not support forms or file attachments. would be great to be able to create and support online forms for clients to fill out allergies, concerns, etc.

Overall: I use this product to run my day spa schedule and sales. It's easy to use, but I'd like to see more functionality. They're implementing more uses often. I'm pleased.

Recommendations to other buyers: Keep your calendars up to date so that you can optimize your bookings.

Vendor Response

by Booker on November 10, 2016

Hi Tamara,

Thank you so much for your great review! We are thrilled to hear that we have helped you to run your business for the last 2+ years. In terms of using forms, you are able to add notes into customer profiles so you can see things like allergies, etc. (See more here: http://bit.ly/2fhv8KE). I will pass your feedback on to the correct team.

Thank you!
Aly

Pretty easy to use and I like the way it looks.

Feb 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love being able to drag and drop appointments, it's really amazing!

I also like being able to lock appointments to a specific person.

Cons: I wish there was a faster way to book groups or book a bunch of appointments at the same time under the same name. Maybe there's a way you can click an duplicated an appointment?

Overall: Being able to use the software form anywhere is a huge plus.

Vendor Response

by Booker on February 26, 2018

Hi Justine-
Thank you so much for taking time out of your day to leave such a sterling review for Booker! We're so happy to hear that you are enjoying the features Booker has to offer - most notably the drag and drop feature. :)

We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.

Thank you!
- The Booker Team

Love Booker!!

Jan 25, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of great features like online booking, variety of reports, detailed client profiles.

Cons: At least once a month the server or something goes down in the middle of business hours and upsets the functionality of the software.

Overall: I love mostly everything about Booker. Very easy to use and lots of great features. Our clients love the online booking feature! Ever since we switched to Booker, it has been really helpful for us in a lot of aspects as Booker does offer things our previous software did not. It's also very convenient that we can log on from a tablet, PC or phone to view schedules. Overall very happy with our experience!

Recommendations to other buyers: Not at this time.

Vendor Response

by Booker on February 01, 2017

Thank you for using Booker and sharing this awesome feedback! We're thrilled to hear that Booker is working so well for you!

Thank you!
- The Booker Team