# Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Booker the right Appointment Scheduling solution for you? Explore 981 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (981) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of Booker Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews ABDERRAHMANE E customer care agentTelecommunications, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “I really like the security system when you can use it safely,it allows you to feel free and no hacks that can get close to your informations.“ April 21, 2026 CO Corinne O Director of Business OperationsHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Had to leave the service and move to another scheduling company during our busy holiday system as we were losing revenue due to the issues and inability to check clients (who use credit cards) out! “ November 7, 2024 HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Booker is a powerful and convenient platform for managing appointments and clients.“ March 19, 2026 Christine B Pilates transformation expertHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I lost money when the automated payment system glitched.“ April 10, 2026 KH Katherine H Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Booker is truly all-in-one, it manages employee schedules, hours, bookings, online bookings, services, products, retail management, and point-of-sale.“ October 20, 2023 Christine B Pilates transformation expertHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I paid too much money for a system like this to lose money on it.“ April 10, 2026 AB Angelica B University Intern Pharmaceuticals, 501 - 1,000 employeesUsed the software for: I used a free trial. “Booker was a useful tool for improving our scheduling procedures and keeping client information as a member of a small team in charge of planning events and appointments.“ June 11, 2023 MP Maggie P OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Booker has such excessive downtime that has cost my small business revenue (inability to book clients!) and poor client experience trying to book online. Because of this, I am switching to another platform and Booker will not let me cancel my subscription.“ October 20, 2023 ## Showing most helpful reviews Showing 1-25 of 981 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashely S. Recruiter Consumer Services Used the software for: 2+ years ### "Book It!" October 11, 2018 5.0 Pros Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system. Cons The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue. Review Source RD Renata D. Owner Hospitality Used the software for: 2+ years ### "Good, but expensive " October 5, 2024 4.0 Worked with them for 5 years, love all the features, but with the economy the way it is, had to switch Pros Very complete with so many features, marketing and reports. Cons Charger are very, very high.. around $350/month plus the 3.5% and some flat fee cents on top of it Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) Needed more financial features and cash management Review Source CO Corinne O. Director of Business Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Do Not Upgrade to Booker v2!!!" November 7, 2024 2.0 For many years Booker was a good, functional system. Version 2 was the worst. Not able to use to run the business. Had to leave the service and move to another scheduling company during our busy holiday system as we were losing revenue due to the issues and inability to check clients (who use credit cards) out! System just kept crashing. Do not use Booker version 2!!!! Pros The reports and ease of onboarding employees, setting security levels and booking appointments. Cons Once we moved to Booker v2, we found the software to be completely unusable. Constantly freezing, unable to check out clients without crashing, unable to view past transactions easily. Version 2 was completely unusable and we were told there was no way to return to version 1. We lost all of that data and ease of use. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) Booker was cloud based when we switched about 15 years ago. We now used Meevo ( upgraded version of Millenium) which is now cloud based Review Source JO Jasmine O. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is great for a beauty service provider who is starting out " December 6, 2022 4.0 I was happy with system. It helped keep my business organized Pros I was happy using Booker for my business for the first few years. It had online booking, kept track of clients individual notes and offered package services that clients could buy Cons It wasn’t as advanced as other booking systems but was worth the monthly price Reason for choosing Booker It had online booking Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Meevo was too new and had too many technical problems Review Source BB Brandy B. Massage Therapist/ Business owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Do Not be Swindled by Booker" October 6, 2023 1.0 Bookers sales team worked really hard to sell me on a contract and once it was signed the truth slowly came out. The features that I was promised do not work properly and the over all design & functionality of the software are outdated and slow. Pros The software keeps up with what rooms a service can be performed in as well as items that may be needed to complete a service, and that are available in limited quantity. They also recently came out with an AI receptionist feature for online booking. Which is why I switched over to them however non of the features work very well and with the credit card processing regularly not working I regret switching. They also flat out lied about the functionality of Booker to get me to sign a contract. Cons Their sales team is awesome but once you sign your contract, the customer service is garbage they do not care about you or the issues the software has and it is very apparent. Credit card processing is arguably, the most important aspect of any business and there’s is not working properly. It hasn’t been for years apparently, and they do nothing to fix it. Reason for choosing Booker The sales team works really hard to win me over. They made a lot of promises. And the AI receptionist is what really got me. It is supposed to be able to book appointments and take a credit card to hold those appointments. But as previously stated their system regularly declines cards for no reason. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Because Booker offered the ability to track resources that are available in a limited capacity to prevent double bookings for services like hot stones as well as had the option for room assignments, but the real main reason I switched was for the new AI receptionist feature which does not work properly at all. Huge waste of time and money. I will be switching back to vagaro Review Source LB Laurie B. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker wants you to use endless work arounds because they can't get it right" November 23, 2020 2.0 I am stuck in Booker because I have been using it since 2014. My client data base and content are huge, they have been purchased by mindbody and I had hoped for an improvement, but its worse. Do not get stuck with this software, purchase something else. They require you to do work arounds because the software does not function properly. The reporting is shite. Please do your self a favor and look else where. I have tow spas and they are on different versions of booker. I have asked multiple times to be placed on one version or the other. Pros It has a lot of useful features, sadly very few of them work as expected. - membership processing - gift certificates - embedded special codes for marketing - pixels for marketing - cancellation policy implementation - customer service availability - appointment scheduling - sales reporting - freezing memberships - mail campaigns and marketing Cons ABSOLUTELY EVERYTHING with this software requires a work around. -I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't - freezing members is great, but then booker charges them for ALL the months they have been frozen - you cannot put special deals on for the holidays on gift certificates = no holiday gift certificate promos - special codes for marketing do not auto populate for orders and cannot be found from within the order - pixels for marketing from their marketing tools do not work - cancellation policy is great but if the person does not have a cc on file then you cannot close the order which makes it impossible to close the drawer at the end of the night - groups often book under the same name , booker requires you to CANCEl that appt rather than just changing the name - ridiculous -sales reporting is not customizable, past membership reporting cannot be done. it only shows current numbers regardless of the date you enter. kind of hard to measure growth -members may freeze their monthly billing, no benefits are accrued but when you take the freeze off it autocharges all previous unpaid months - customer service is available - but they are often unknowledgeable and can only submit requests to development and they take months even years before they fix your problem. - the marketing tab does not load on my booker if im running from chrome. Alternatives considered [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reason for choosing Booker It seemed more modern and sleek at the time. Seemed to offer better options and functionality. The customer service team was great and seemed like they would be on point. There was a time when I was referring our clients to them but had to stop because the feedback from them was so awful Choosing the Booker software was one of the worst business decisions I have ever made. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was old and clunky, I switched after only a couple months of use. Review Source CN Chris N. Owner Consumer Services Used the software for: 2+ years ### "Know the Limitations of Booker" May 4, 2024 3.0 Negative. They really have a confusing business model. Booker vs Mindbody. Seems really obvious that they need to combine the two. Booker seemed like an afterthought. They upgraded it regularly when I started, then it became apparent that the upgrades were few and far between and really meaningless. The cancellation experience was nothing short of a nightmare. I can't believe how they treated a company that had been with them for over 3 years. You know these companies are in trouble when they try to hold you to a policy that says if you say nothing, your contract auto-renews for one year. Very deceitful. I don't recommend Booker, there are many better options out there. Pros It was far more capable than our previous scheduling software. It is fairly integrated solution that does client management, scheduling and POS. Cons Dealing with Booker reps. They are not genuine and you get the runaround a lot. There is a lot of turnover in the company. They are very pushy with their acquisitions like Reach and Classpass. Neither are worth your time. Review Source VR Verified Reviewer LMT Alternative Medicine Used the software for: 1-2 years ### "There are better systems out there for cheaper too" March 13, 2024 1.0 The customer services is terrible, the asigned you with a manager and if they are busy you can not get a hold of any one. The are also very rude. It very hard to conect with them when you have an issue. They like to locked you in with a contract. Most of booking systems out there allow you to cancel at any time. Pros the have a great couple massage systerm. d Cons a lot thing, like getting locked in a contract, event the sytem wasn't working for us we weren't able to dowgrade. They make it really hard for you to not cancel or downgrade. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Because customer service is terrible. you will be able to speak with your account manager for any reason. Review Source VR Valerie R. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Look elsewhere for scheduling & business software" February 10, 2023 3.0 disappointed Pros can access schedule from mobile devices || clients can book appointments via web link Cons unreliable , inconsistent, lack of ownership when software not working, lack of ownership when they add services to our list that we don't offer, no report is accurate Reason for choosing Booker presentation of a stable reliable software with support team that can resolve issues quickly Review Source Katie S. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Booker initially worked okay, but we are seeing progressively worsened issues with Version 2." February 16, 2018 1.0 Pros I do think the UI on the backend is easy and simple to use. I also like the ability to manage payroll, inventory, store CC securely to appointments/client profiles. Cons I am in the process of franchising my concept, Mylkbar, and am absolutely livid with the level of customer support and consistent lack of transparency. Coming from an enterprise software sales background, the companies I have worked for always were transparent with product roadmaps, glitches/bugs, and capabilities. Initially, Booker worked okay and we could live with the occasional kinks and glitches. Now, the issues are so bad that I spend 50% of my time dealing with Booker and am vetting other software that I may need to select to replace Booker. The primary concerns are as follows: 1) Poor integration with Clover. Do NOT GO ON BOOKER VERSION 2. It is not fully developed and has too many kinks. If you look at all of their enterprise, multi-location accounts (Drybar, Olive and June, Ten Over Ten, Blushington, etc) they are all on Version 1. Version 2 is riddled with glitches. We constantly have to hit the refresh button and clear the cache to ensure things run smoothly. That is NOT how cloud software is supposed to work. 2) Constant payment glitches. In the past month, we have over 10 instances with payment glitches. We have to then close out the transaction on the Clover and reconcile our books within Booker. This takes up an inordinate amount of time, frustrates my employees, and also costs me time and money if I have to get my bookkeeper involved. 3) Terrible UI for clients booking online. Clients can't select multiple services. They have to add a service to their cart, then go back to main page to select second service. This is also a MAJOR issue with group bookings, which account for a big chunk of our business. The group booking functionality in Version 2 is NONEXISTENT, therefore are phone rings ALL day with people asking how to book more than one person. 4) Version 2 is not supported in the Apple App Store. How did this even happen?! You introduce an app, which should be well vetted and readily available on your "newer" Version and then the app store declines it? Unreal. On top of this, Booker had a lot of Version 2 customers who had paid to develop/access the client facing app (like me) and just waited months with no response. 5) Terrible customer support. Booker's main clientele is the salon industry, yet customer support is not available on weekends?! What a joke. I was told support was available daily when I signed up. Expect 20 minute hold times for chat support. Then, Booker will create an incident ticket and act like you are the only client experiencing that issue and then never follow up. I have unresolved tickets still open from last July, 2017. 6) Total lack of transparency. I may decide to stick with Booker and pay for access to their APIor revert to Version 1 (which is so beyond ridiculous considering Version 2 \*should\* be better)... I have asked for details on the API and functionality, yet I have to upgrade my account FIRST and sign another contract?! At least the contracts are a 30 day back out... At least I am assuming that is the case. In short, I would not recommend Booker to anyone UNLESS they miraculously address these issues in the short term. My guess is that Booker is understaffed and underfunded. I think Booker bit off more than they could chew with Version 2. Just go and talk to any business using Booker (even those enterprise accounts) and they will happily share their experiences with you. Oh, and I have complained about all of the above to a Director of Product Development and their Director of Customer Support. After I got extremely angry and basically demanded a dedicated support rep, my voice is finally being \*somewhat\* heard, but I am still not satisfied. We just experienced another major payment glitch today. I am making my review public, so feel free to reach out to me via LinkedIn if you have questions. Review Source TH TONYA H. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is a very useful tool in our Spa" December 11, 2019 5.0 Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of \[SENSITIVE CONTENT HIDDEN\], for Marketing; and \[SENSITIVE CONTENT HIDDEN\], for never missing a call. Pros You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders. We like the add ons to the software, as well - \[SENSITIVE CONTENT HIDDEN\] Cons Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Booker Booker just seemed to be a better fit and a better value for our money, for what we needed in a booking system for a small operation. Review Source CS Cassandra S. Esthetician Retail Used the software for: Less than 6 months ### "Booker is great for spas" March 13, 2025 5.0 It is easy to schedule clients and view the overall schedule for the day. Pros Mobile access across the board and ease of use. Cons Booker has been fantastic in the spa setting. Not sure what could change at this time. Review Source CP Chantel P. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy appointment management, schedule settings could be improved" June 7, 2024 5.0 Overall easy set up and navigation. User friendly for clients, however could use some minor upgrades with scheduling customization. Pros They notified you via email for every new appointment, making it easy to keep track of client appointments. Cons Their practitioner scheduling could use some improvement, in terms of making it more customizable. There was no way to have practitioners on a bi-weekly schedule and had to be input manually week by week. Review Source AJ Allison J. Owner Retail Used the software for: 2+ years ### "WISH I COULD GIVE 0 STARS" April 22, 2017 1.0 I have had Booker since May, 2015. At first, minor glitches were sparse. An interruption in our day, but we were able to keep going. Recently, the interruptions have been more of an occurrence and lasting longer. I run a company and this is absolutely absurd. I can not do business if my main computer booking program is down. We constantly have pop ups on "We are working on it", "We are currently seeing slowness". On two separate occasions, their entire website was DOWN. Like, they forgot to pay and it was taken down. Ummmm... that is your business. How can that happen? And being a faithful client for two years, you think that you would give us a heads up if you are taking it down DURING PEEK HOURS. Today, on a Saturday of all days (Saturdays are BUSY for salons) we have the good ol' standby of "An Internal Server Error Has Occurred". This has lasted about two hours now. So, I can not ring people out, I can't check them in, I can't see our schedules.... I CAN'T RUN MY BUSINESS. Anytime you call customer service, it'll ring twice and go to a busy tone, OR they prompt you to leave a message after one minute for NO ONE to call you back. THEY ARE NEVER AVAILABLE. Customer service???? Give me a BREAK! They have the worst customer service ever. Oh, and my sales rep, the nicest guy ever. Who told me I could call him anytime... well.... he won't return my calls, or my emails. OR ANYTHING. I'll get a generic email from The CEO of the company that all of their clients have been BCC'd on about their recent issues and what they are doing to fix it. Meanwhile putting the blame on anyone or anything else other than themselves. I'm so beyond frustrated with this company, their lack of accountability, their "customer service", their whole being. They have lost me SO MUCH MONEY. The great customer service I am able to give my clients, leaves me looking stupid when I don't know they have an appointment, or when I'm struggling to ring them out on a 1980s credit card machine. We look pathetic. People don't want to come back to us and also, I'm left giving free services or discounts for the inconvenience to try and keep my clients happy. I will be taking my business elsewhere. As far as I'm concerned, Booker owes me $ for the past 5 months of terrible service (we will give them a break on the other 19 months). They also owe me probably $ in LOST WAGES. Pros Right now, nothing. I'm so beyond frustrated. NOBODY IS N EVER AVAILABLE FOR CUSTOMER SERVICE!! Cons IT NEVER WORKS AT ALL!!! CUSTOMER SERVICE IS NEVER THERE TO HELP! DO NOT USE!! Review Source Response from Mindbody May 4, 2017 Dear Allison, The downtime issues in April '17 were upsetting for all of us. We know that Booker is the backbone of your business and we take this very seriously. We've invested significantly in improving our servers so this won't happen again in the future. This investment of engineering resources and updated equipment has resulted in greater stability and faster speed, and we intend to continue the improvements. Sorry to hear you've had a difficult experience. We'd love to discuss this further with you if you have time. We thank you for using Booker and for your feedback. Thank you, The Booker Team KH Katherine H. Office Manager Medical Practice Used the software for: 2+ years ### "drives me to tears on the regular" October 20, 2023 2.0 It's hard to argue that it's not nice to have an all-in-one, web-based software that truly does do everything. The problem is that everything it does, it does poorly. It's impossible to teach to new staff, the bugs are frustrating, and the server downtime is unacceptable. Pros Booker is truly all-in-one, it manages employee schedules, hours, bookings, online bookings, services, products, retail management, and point-of-sale. Cons Booker is full of the most confusing bugs (which are never fixed eg. finding the next available appointment auto-fills the last viewed client, you can't add products to $0 services booked online), the servers go down regularly, the mobile app is terrible, the integration with our payment processor is shoddy, is extremely difficult to learn, has a lack of functionalities that are just bizarre (eg. impossible to mark doctor services as non-tippable, adding notes to client tickets, changing the names of service subcategories). Customer service is responsive, but unable to help in any concrete way. I use this software for 8 hours a day, 6 days a week and I despise it utterly. Review Source KP Kristen P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Decent but not great" January 24, 2017 3.0 I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue. My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot. Pros Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program Cons Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates Review Source Response from Mindbody January 31, 2017 Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to support@booker.com if we can help! Thank you so much for using Booker! - The Booker Team PC Paul C. Managing Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Horrendous. Terrible Experience. Bad Platform. Bad Support. " January 9, 2018 1.0 zero. only pain and anguish and wasted money. I can't even get the reps to respond to my emails about a refund. I would strongly recommend against using Booker. Pros I liked the notion of what they "sell" to you. not what they actually deliver. I guess I like that it's a cloud based system, which you can't say for Millennium. Cons Booker is going more towards a multi-industry platform & removed many of its spa related functionality. No longer can you create spa packages, for example. Much of the customization they sell you on doesn't exist at all. It used to on their old platform, but new customers don't get to use that anymore, so your gift card site & the online booking site will look like a Kindergartner designed it in an extracurricular activity. You don't have the ability to customize categories for your services/products. For example, if you do hydrotherapy, there isn't a category for things like vichy showers. You do have auto repair available though... so congrats. If you're looking to have a smooth experience with onboarding, you'll be disappointed. The data "expert" we worked with missed his deadline by 4 weeks and then just disappeared. We had to start completely over and then the new "expert" imported the wrong data and we had to start over again. We worked with onboarding for almost 5 months and never got live. There's no ecommerce capabilities, even though their web site promotes it and their sales people promote it. At this point, it's a flat out lie. Doesn't exist. You have to work with a 3rd party for your POS system (Clover). We signed up for a special and were supposed to get 2 set ups for free, but they came back to us after we signed up and said "nope, sorry, we were wrong, you can only have one." And, then they sent us 2, except one was incompatible with Booker. Review Source Response from Mindbody January 12, 2018 Paul, We're sad to hear about the experience you had during your short time with Booker. This is not the experience we work to deliver, and we are sorry that we couldn¿t deliver something of value to you and your Spa. If you're still having issues getting a response, please contact support@booker.com and we'll make sure we get back to you ASAP. Thank you, - The Booker Team CW Connie W. Spa Director Hospitality Used the software for: 2+ years ### "Keeping everyone on the same page" September 30, 2019 5.0 The survey section is really helpful to hear from clients on what we can add or change to make their experience the best it can be. The flexibility of having booker app on our phone lets us have everything we need at all times. Pros Booker is so great. Everyone of my staff has their own logins to look at their schedules at any time. My accounting department (that is in a different building) has access to check balances....my HR department can also access it to do payroll....making it easy for us all to stay on the same page of the business. At any time my GM can look at the dash board to see where we stand any any given time of the month. The clients love it because they can make appointments on line and they love the text reminders for their appointments. As the director I want to make sure clients are happy...I get feed back from surveys that let us know if we are doing things right or if we need to improve on things. Bookers Customer service used to be a little frustrating but I feel like they have really stepped it up lately. Thanks Booker for helping us do our job in a very efficient way! Cons I wish we could add specials or notes to certain days...their really isn’t any place for that. We end up putting notes in someone’s schedule so it shows up on the day...it works but not ideal. Reason for choosing Booker He price point Review Source JG Jeremy G. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Worst Experience! Horrible customer service and a software full of glitches" June 20, 2019 1.0 Pros Overall, the system is very user friendly internally and for clients. Clients find the online booking easy, WHEN it is working. I have appreciated the customization of the membership features. Cons Customer service has been horrible. Whenever the software has a glitch (which I get a new one 2x or more a month), it takes about 2 weeks to get a response and over 6 months to fix the issue (if they even fix it). I consistently have to follow-up by emails and calls to get any kind of response. They provide no updates along the way. Currently, the software does not allow clients to book multiple services at the same time. This feature worked for months and then suddenly just stopped working. When clients try to book online, it shows that my schedule is completely full for 2 months when there are spots available. Due to their error, I have been getting an influx of calls and emails from clients which is wasting so much time in the office. The whole purpose of an online booking system is for clients to book themself and decrease the demand on front desk staff. Additionally, I have been losing clients in the process. Ever since the most recent glitch, I have seen the number of online bookings go down and my schedule is significantly lighter. Whenever I reach out, they state that they have other work orders with higher priority. When clients are unable to book, this should be number 1 priority! I am losing clients and business. Booker is a premium price compared to their competitors but they certainly do not provide a premium service. My experience with schedulicity was so much better for $20/mo compared to the forever faulty Booker system for $200. Review Source AW Amy W. General Manager of Salons Health, Wellness and Fitness Used the software for: 2+ years ### "Booker has gone from limping along to ruined by mindbody online, customers are fleeing" March 7, 2019 3.0 It's constantly broken, ESPECIALLY for enterprise level clients that have 'Brand' accounts with multiple locations. Their outage record is deplorable and now that theyve been bought out by MindBody Online, they've made themselves the highest price product on the market by a HUGE margin with nothing to back it up. We have signed contract pricing with booker and they are now refusing to honor it after the acquisition. Customers all just got hit with HUGE new bills, are pissed, and are leaving in droves. Us included and we are taking all of our locations. Bye Booker. Dumb move. Pros Booker is one of the more intuitive to use softwares on the market, and I've used them all. It is easy to find your way around even without training which makes it great for new employees still learning Cons It's constantly broken, ESPECIALLY for enterprise level clients that have 'Brand' accounts with multiple locations. Their outage record is deplorable and now that theyve been bought out by MindBody Online, they've made themselves the highest price product on the market by a HUGE margin with nothing to back it up. We have signed contract pricing with booker and they are now refusing to honor it after the acquisition. Customers all just got hit with HUGE new bills, are pissed, and are leaving in droves. Us included and we are taking all of our locations. Bye Booker. Dumb move. Review Source SS Summer S. Used the software for: Less than 6 months ### "Terrible customer service" January 4, 2016 1.0 I purchased this product under the guidance of one representative who basically went MIA the moment my card was charged. He set up a training appt at the wrong time from a previously agreed upon time. He also told me my "sign up fee" was a "set up fee" which made me think I was going to at least be assisted in setting up my acct. I tried several times (email and calls to his direct line) to reach him the moment I received the confirmation email for my training time, never received a response back. At that point I attempted the main number but couldn't get through for days. Your wait time is 2 minutes is what I heard for several calls totaling in over 30 min +. I finally reached someone (6 days after initial purchase) and I had decided to cancel my acct. due to my experience with poor customer service. I was told then that my investment, in what I thought was a set up fee, cannot be refunded as sign up fees are nonrefundable. On top of it all they charged my acct a prorated amount for 8 days of service (assuming 8 bc they were slow in canceling). So now after not receiving any training or set up assistance with many hours sitting on hold they are still keeping my money. I do not recommend this product to anyone at all! Stay away! Cons I purchased this product under the guidance of one representative who basically went MIA the moment my card was charged. He set up a training appt at the wrong time from a previously agreed upon time. He also told me my "sign up fee" was a "set up fee" which made me think I was going to at least be assisted in setting up my acct. I tried several times (email and calls to his direct line) to reach him the moment I received the confirmation email for my training time, never received a response back. At that point I attempted the main number but couldn't get through for days. Your wait time is 2 minutes is what I heard for several calls totaling in over 30 min +. I finally reached someone (6 days after initial purchase) and I had decided to cancel my acct. due to my experience with poor customer service. I was told then that my investment, in what I thought was a set up fee, cannot be refunded as sign up fees are nonrefundable. On top of it all they charged my acct a prorated amount for 8 days of service (assuming 8 bc they were slow in canceling). So now after not receiving any training or set up assistance with many hours sitting on hold they are still keeping my money. I do not recommend this product to anyone at all! Stay away! Review Source EJ Eric J. Owner Used the software for: 2+ years ### "Used to be good, now stinks" January 14, 2018 1.0 It works, but I need decent customer service. Pros Booker works fairly well most of the time, but there are occasional glitches and every once in a while the system will crash, but that seems to have gotten better in time. User friendly and fairly intuitive Cons Booker's customer service has gone to waste. It used to be good. You could get someone on the phone who knew what they were doing and they'd solve your problems. A while back they started using a call center in god knows what country and they STINK! It's become impossible to get a hold of anyone who can solve problems. They don't respond to emails, or if they do, it's just an automated response that doesn't really address the issue. Review Source Response from Mindbody January 16, 2018 Hi Eric- We are sorry that our customer service didn't meet your expectations. We have invested a lot over the years to add more and more self serve options so that customers can get the help they need without necessarily having to speak to someone over the phone. Overall less than 20% of our customers find it necessary to call into our Customer Service team as most are finding their answers through our online help center or through Booker's intuitive design. We do understand that some customers prefer to speak directly to someone and we continually monitor and train our Customer Service teams to provide the best support possible for when customers do find a need to speak to a live person. Again, we are sorry that we didn't meet your expectations with regards to our live agent support. -The Booker Team JN Jennifer N. LMT/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "overall has been good, sometimes tough to get questions answered or get a CSR " May 23, 2017 4.0 Easy on line booking, easy pos, easy scheduling, Pros I like how easy it is for people to book appointments, how it keeps track of room usage, payroll and other functions. Great that is can be used on smartphones for booking appointments on the fly, notifications via text and email! Cons System slow downs have been awful the last few months, we have had intermittent notification glitches (ie people not getting notified of appointments), problems with people thinking they booked appointments but for some reason it didn't go through this needs to be better - customers are unaware that it didn't go through because of missing information on their end - a tiny red star doesn't really cut it for people to see. Should say somewhere - at the end if you do not get a pop up saying Thank you for your appointment - you are missing information or your selection didn't go through. I wish there was a more integrated system for marketing that allows target marketing, I didn't like having to purchase yet another system like Mail Chimp and now HireFredrick. Really gets very expensive. Review Source Response from Mindbody July 28, 2017 Thank you for using Booker and for your thoughtful feedback. We've put a lot of effort into helping the system run faster with greater stability so hopefully you're seeing those improvements. Happy to hear that it's working so well for you overall! - The Booker Team TM Tabetha M. Receptionist Health, Wellness and Fitness Used the software for: Less than 6 months ### "So easy my 10 year old brother could use it" September 16, 2023 5.0 Pros The features make sense, and I've noticed as Booker is updating and adapting it just gets better. Cons Although the updates are helping, it's just constant. Some of the updates don't really feel needed (like adding on upgrades during services. I liked the options just popping up. Now I have to do an extra step to add it.) Review Source EC Emily C. Spa Manager Cosmetics Used the software for: 2+ years ### "Booker Review " January 24, 2017 5.0 We love Booker here at our spa. I love the features we use for creating yoga classes and memberships as well. It's very easy to use in that aspect. Scheduling appointments is a breeze and checking customers out couldn't be easier. I do wish there was a way to put notes onto gift card codes or under a customer's name so that if there is any confusion with an order or if someone gave their gift card to someone else, we could go back and see who they gave permission to use that gift card. Another thing that would be a great feature to add to Booker is the use of storing a client intake form on a client's file in the system. If we were able to take a photo of a signed client consent form with all of their information on it and upload it to Booker as a PDF file, it would be truly magical. Paper piles up... we would love to go digital :) Pros The ease of scheduling. It is simple to teach new people and services just pop up when you start typing them. I like that. Cons Sometimes the system can be a little bit slow. It is truly only difficult when there are lots of people waiting on you. Review Source Response from Mindbody January 31, 2017 Thank you for your excellent feedback Emily. We're thrilled that using Booker is working so well for your business. You can use the Document Storage feature to save information on clients as you mentioned in your review. If you have questions, please contact support@booker.com. Thank you for using Booker! - The Booker Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.