# Page 10 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Booker the right Appointment Scheduling solution for you? Explore 978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (978) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Booker ## Showing most helpful reviews Showing 226-250 of 978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Makeya C. Owner Writing and Editing Used the software for: 6-12 months ### "Review " December 16, 2019 5.0 My experience was Very good the great customer support when you contact them is fantastic and the system overall is user friendly Pros I like how easy it is for customers to book and I like the Features of the marketing it is user friendly and very specific to the needs of the business and clients Cons The Price I feel is a bit high but bearable just it cost to add other features in which I feel it’s already priced high Reason for choosing Booker Seem more updated Review Source PG Paula G. Massage Therapist Used the software for: 2+ years ### "Average online scheduler that lacks efficient operability" January 24, 2018 3.0 Pros email and text reminders, allows clients to schedule themselves, time saver, ability for multiple therapists to use and view each others' schedules Cons Clumsy login that doesn't allow password to be saved, takes too much time to login in, requiring at least three letters of the last name to be typed in before offering options Review Source RB Rachael B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Terrible Program" January 31, 2017 1.0 Do not use this program, it's a ridiculous joke. The customer support is almost non existent, i'll send and email and not hear back for 4-5 days. The program will occasionally just kick me right out for no apparent reason, the cost is WAY too much for so little that it does. None of my financial reports match each other even within the program itself, the 'end of day' and daily report show different amount for deposit and credit card batches. I could go on, but just DON'T use this program it's awful Pros It does keep track of my clients visits relatively correctly. Cons A lot of things, but MOST of all how much it costs for how crappy it is Review Source Response from Mindbody February 1, 2017 Hi Rachel, We're sorry to hear that you're having issues using Booker. We'll reach out and please feel free to contact us as well at support@booker.com. Thank you, - The Booker Team JL Julie L. Office Manager Utilities Used the software for: 1-2 years ### "There have been a few issues, but overall my experience has been very positive." February 28, 2018 5.0 It really helped bring us all together both in the office and in the field. I love that it is cloud-based and any of our employees can access the site from anywhere. It also helped us completely organize the schedule. I love being able to find jobs we did in the past. Pros Easy, efficient and convenient for everyone to use. Not difficult to learn and train employees on. It's easily customized to fit our needs. Cons This software is more suited toward service businesses like salons or spas, but we have managed to make it work for us. Unlike salons and spas, our jobs are not all located at one place. We would like our clients to see the address of the appointment in the confirmation emails and this feature is not available. Review Source TB Tara B. Manager Cosmetics Used the software for: 2+ years ### "A convenient system that can be set up according to your business. It has helped get numbers quickly" August 3, 2017 2.0 Confirmation and client history. Also, setting repeat appointments. Pros It's helpful to achieve monthly numbers and totals. It helps organize inventory and is great for confirming appointments. One of my favorite features is being able to make repeating appointments and view history. Cons I do struggle with booking appointments in certain time slots and being able to alter time to make certain services fit and keep them with that specific person. It also kicks me out and tends to run slow a lot even after clearing and refreshing. Review Source CH Cassandra H. District Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Booker Review" October 3, 2019 5.0 It has been great! Easy to use and navigate. Easy to train new employees on and we have customized it to our business for what our needs are. Pros Easy to use and navigate. Very simple and to the point which makes it and easier system to train new employees on. Cons Sometimes it reaches an error when working but is usually down for no more than 10-15 minutes. Review Source HH Harriet H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is generally reliable, easy to use and offers some neat functions like online booking." August 3, 2017 4.0 Appointments and customer management. Pros Reports are good. LOVE the fact I can manage all 3 of my sites on the platform seamlessly The email reminders work well BUT being in the UK I cannot use the SMS which is a bit annoying Cons It can be a bit buggy sometimes, my staff get annoyed with it on occasion I don't like that many of the cool features I really want with my top level subscription aren't available in the UK ... most notably the App. Feels like I'm not getting what others are getting despite paying the same Review Source JS Julia S. owner/operator/service provider Used the software for: ### "Looking at Booker.... Read this FIRST!" March 23, 2015 2.0 I looked at over 10 spa software companies, and narrowed it down to two. Booker was one of them, and the company we decided on. Since we made the change, I have had nothing but problems! If you are looking for a basic program, this may work.... However, do NOT be surprised when the things you thought were included suddenly become an add-on and extra charge! If you are looking for a program that offers reports, this one may have 140 reports. However, they all need to be downloaded to Excel in order to dig down, and many of them print on legal (Inventory). The products and services, for those getting into medi-spa services - are QUITE INVOLVED! If you have a commission structure for service providers that varies, beware: you need to set up each provider's name and services offered into the system, one by one. Payroll is confusing too. If you do not use Booker's partner processing company, Mercury, client's cannot purchase gift cards on-line, NOR can they shop and purchase one-line. We were OVER SOLD on this system, and it has UNDER-DELIVERED. If just 4 months, we are looking at other vendors. Furthermore, if you are planning to have sales data transferred, IT WILL NOT HAPPEN. All data beyond when we "went live" is NOT available. Make sure you have plenty of hard copy reports of previous sales data --- because you will NOT be able to pull it up. Payroll reports do NOT list client names, rather you have to copy the Invoice #, then go to another screen, paste the #, and do a manual search. Very time-consuming. Not the most user-friendly system, very involved, scanners don't work most of the time, system locks up more than it should. Too many extra tasks to do simple features. And this is just the beginning... Review Source Allison W. Spa Supervisor Used the software for: 6-12 months ### "Sometimes glitchy, hard to fix in the moment" August 3, 2017 4.0 Pros There are a lot of features and I like that I can view all of the reports with ease. It is a fairly simple system to work through Cons I don't like that I cannot control everything, ie:the automatic loyalty points and the online booking Review Source LE Lyndsey E. Spa Manager Marketing and Advertising Used the software for: 2+ years ### "We love Booker! One of the best software systems I have ever used." May 23, 2017 5.0 Pros I LOVE that it is web-based. I can access my account from anywhere, so it's easy for me as a manager to check the schedule, book appointments, or make real-time changes on-the-go. Cons Some features aren't 100% thought out. There should be a little more customization available for the online booking and membership plans. Review Source Response from Mindbody August 1, 2017 Thank you for your review! We're happy to hear that you're getting the most of the convenience of the app! If you want to share suggestions about features, feel free to get in touch. Thank you for using Booker! - The Booker Team JM Jodey M. Used the software for: 2+ years ### "Intuitive and Easy to Learn" September 2, 2016 5.0 We opened our boutique spa in 2008 and chose Booker (Spabooker at the time) from several other online booking platforms because of the functionality and intuitiveness of learning Booker's features. We witnessed Booker's services increase over the years with the addition of selling gift certificates online as well as products. Our business grew as Booker's functionality grew. We are very happy we chose Booker 8 years ago! Pros Ease of use. Reports. Cons System is down often. Review Source Response from Mindbody September 20, 2016 Hi Jodey, Wow - 8 years with Booker (and a SpaBooker Vet!) Thank you for letting us help Pure Aesthetica run and grow. Thank you for your review! Best, Aly RC Ryan C. Co-Executive/Co-Owner Sports Used the software for: 2+ years ### "Great for internal use" December 16, 2019 5.0 Pros It's very easy to use the appointment calendar and set up employee schedules. Cons Online payment options are very limited - it would be nice to connect PayPal. Additionally, customers can't book with us online unless they create an account. Having that additional step is a bit of a barrier to entry for them. Review Source Heike M. Health, Wellness and Fitness Used the software for: ### "Great Booking Platform for small businesses" October 13, 2014 5.0 we have been using booker.com for years now and can only recommend it. as a small business affordable monthly rates as well as prompt and friendly customer service are important to us. we also love the fact that all the newest updates are available to us at no extra charge. the booker.com team constantly thinks of new ways to make my job as a spa owner easier. the platform is intuitive, easy to use and helps with customer relations, specials, mailers and social media. the extensive list of reports keep you in the loop and make payroll and accounting effortless. Pros low monthly cost great customer service integrated customer relation and special features great reports and accounting log into your business from anywhere Cons I'm not crazy about how the software runs on my iPad at the moment but I'm pretty sure the new booker.com iPad App release in November 2014 will resolve this issue Review Source CD Charlene D. Owner Used the software for: 2+ years ### "Convenient " September 8, 2016 5.0 Minimizes me taking calls over the phone. My clients book on line through my website using booker scheduling. Pros You can book wherever you are. Cons That you can't be on the phone and pull up booker to book an appointment without wifi. Review Source Response from Mindbody September 20, 2016 Hi Charlene, Thank you for your review. We are glad to hear that Booker is helping you run your business, giving you have more time to focus on your clients and services. In terms of accessing your Booker app, please make sure your cellular data is on for the app. If you do not want to use data then yes, wi-fi will be necessary. Hope this was helpful! Thanks, Aly VM Vicki M. Salon owner Cosmetics Used the software for: 2+ years ### "Booker, not my favorite " March 1, 2019 3.0 Too expensive for what I needed. And software went down alot in the first 2 years. I used it for five years. The support was good though. Pros The reports were awesome! I also liked that I could customize my booking page. Cons The mobile version, and booking appointments was complicated. Never could take payment from the mobile version. Review Source LR LIAM R. ENROLLED AGENT Accounting Used the software for: 2+ years ### "Booker Review" September 30, 2019 5.0 Booker helps to keep me from double booking appointments, it also helps me with time management of all of my engagements. Pros I really like how Booker helps to keep me organized and saves all of my clients information for when I book repeat appointments Cons I really like it all. I have had not problems with the software at all. Review Source NS Narinder S. Business Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is SPA SaaS Solution " July 16, 2019 3.0 Overall Booker Software fits the needs for most of SPA based businesses Pros Booker software mostly suite the small and mid size SPA shops which require online booking ,scheduling ,credit card processing and reporting capabilities. Cons Reliability and occasional performance glitches causes lot of business impact Review Source TH Tara H. Regional Spa Manager Hospitality Used the software for: 2+ years ### "Overall frustrated" January 24, 2017 3.0 The amount of glitches, lost guest notes, lost time and frustration makes us want to leave on almost a daily basis. Pros Visual Cons Glitches, too many steps to do something, wastes a lot of time. Especially for the price, its one of the more expensives softwares and it apparently does NOT equal better. Review Source Response from Mindbody January 31, 2017 We're sorry to hear that you're having issues using Booker. We'll reach out as well but if there's anything we can help with, please email support@booker.com. Thank you for your feedback. We hope we can discuss with you in greater detail. Thank you! - The Booker Team AL Adam L. Hairstylist, Lead Colorist Consumer Services Used the software for: 2+ years ### "Booker: intuitive and easy" February 21, 2019 5.0 I’ve enjoyed using booker to manage my salon schedule and product inventory. The ability to maintain and update client records easily is also a major asset to my business. Pros It’s interface is easy to navigate, and is easy to get accustomed to. Cons The mobile app had bugs, and isn’t as easy to use. Review Source MP Melissa P. Administration Hospital & Health Care Used the software for: Less than 6 months ### "User Friendly and Reliable" September 24, 2019 5.0 Booker and team were great with helping me get this set up for our specific needs and marketing requirements. The whole process with Booker and the team helps us keep everything in one place. It's definitely a more seamless integration of the things we use the most. Their customer service and training were really terrific, too. We keep learning of more tools to help our practice grow every day! Pros This software makes booking appointments easy for customers and staff and helps us keep our practice organized. Cons It took a bit of time to get used to the new system, and it's a little bit more detailed to use than our other software. Once we got it tho, it's great! Switched from [Genbook](https://www.capterra.com/p/220430/Genbook/) We wanted a software system that was integrated with email marketing to reduce some of the staff workload and doubling up on back office systems. Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Booker software is the only product I'd recommend for Spa's." March 4, 2019 5.0 Pros I love booker. It's extremely user friendly and works really well. Clients can book appointments on the website and it integrates with booker. As a first time spa owner, Booker is everything to me. THANK YOU for a great product. Cons The price wasn't competitve but was still worth it. Review Source AM Aura M. President Consumer Services Used the software for: 2+ years ### "Ms" May 23, 2017 4.0 Few client errors. Good reminders. Lots of communication settings. Pros More robust than we really need, but the combination of POS and online booking works for us. Also, like the integration with SpaFinder gift cards. Cons There is a lot it does that I have never tested because we are a booth rental salon and don't use the employment section (payroll, etc.) Review Source Response from Mindbody July 28, 2017 Thank you for your feedback and for using Booker! If there's anything we can do to help you setup and use more features, contact support@booker.com. Thank you! - The Booker Team WL Wendy L. Instructor Higher Education Used the software for: 6-12 months ### "This software is very functional and customer service is excellent." May 23, 2017 4.0 simplification and a great tracking system. Pros I like that it is easily navigated and my students catch on really fast. It also tracks their respective practical applications. You have everything you need when cashing-out the drawer. If a mistake was found it is easily traceable. Cons It took me a minute to learn the system via the call sessions between your reps and myself. You have to play with to get to know it better. I also didn't like not being able to check a client in after 8 o'clock in the evening being we stop services at 9. I had to go back it settings a make one simple change. Review Source Response from Mindbody August 1, 2017 Thank you for using Booker and for your feedback. We're glad to hear that it's easy for your students to catch on! If you need any additional training. we have regular webinars that may be of interest to you or your students. Thank you! - The Booker Team LO Lisa O. Owner Retail Used the software for: Less than 6 months ### "Beware of what you are told by customer service rep" August 21, 2017 1.0 Pros I was excited to transfer my software to Booker. I was told that 99.5% of my information from my previous software company would transfer. The part that would not transfer would only be my stored credit cards. I was good with this. Only to find out on onboarding day that my appointment book does not transfer! I would have to manually re enter my books. WHAT? I have 9 stylists that are booked out almost 6 months in advance! Really? You want me to manually go through and enter every single appointment? They can enter the past, but not the future appointments? WHO DOESNT DO THIS? Booker apparently. I had every question known to man about the program as it would be a huge deal to transfer software for my salon... I have not heard of any other company NOT transfering the most vital part of the business. Cons I signed the agreement based on the facts I was given by Customer support representative . I was good with the enrollment fee.... well, come time to transfer, the most vital part of my business could not be transfered.... and they refuse to refund the my fee!! I DIDN't change my mind, they failed to deliver on what Customer support representative sold to me. Also, they kept charging me a monthly fee although I was told I would not be charged until after I was installed. I was charged twice without even being installed!!!! They have said they will refund those 2 charges, but not the enrollment fee based on what she told them ..... of course she is covering. Bad. bad. bad. Review Source ST Sierra T. Spa Manager, Massage Therapist, Waxing Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Our spa uses it for everything. It's a great resource" August 4, 2017 5.0 I use it on a daily basis to book appointments, take payment from clients, and store client info. I can write notes about each client to provide a more personalized experience at future visits. Online booking it great. Pros its easy to use. Customers like that they can book online. I like the way it categorizes product so it makes it easy to access st checkout. The booking process is also easy and convenient Cons Sometimes it is slow or won't work at all. The app crashes a lot so I find myself using the desktop site more. Review Source Similar Products Featured