# Page 12 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Booker the right Appointment Scheduling solution for you? Explore 978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (978) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Booker ## Showing most helpful reviews Showing 276-300 of 978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS Dale S. Master Stylist Individual & Family Services Used the software for: 2+ years ### "It's adequate!" August 15, 2017 4.0 Individualizations for each stylist. This allows us to book specific times for every service. Pros It's ease of operation is the best feature. I also love the reminder texts that are sent out! It's also nice to be able to customize to each stylist! Cons Not being able to use all features on a mobile devise that are available on a computer. I wish that when a price was adjusted, the system would remember that price for each individual client. Review Source TL Tanya L. Hairstylist Used the software for: 2+ years ### "Love booker " January 13, 2017 5.0 Booker is super easy to use! This year I added the booking app for clients and it has made booking that much easier. Shows the salon social media also which is awesome. I just wish they had a cheaper price point for smaller salons with 1/2 stylist or single stylist trying to use booker. Pros How easy and convinent it is Cons Too expensive for 1 person. Review Source Response from Mindbody January 26, 2017 Thank you Tanya for your excellent feedback. We're so glad your experience using Booker has been positive and that your customers are happy too. Best, - The Booker Team aO anthony O. general manager Hospitality Used the software for: 2+ years ### "Moderate funcation try" May 29, 2017 3.0 Pros It is easy to navigate, for all levels from intermediate to advanced. From a management stand point the reports are key Cons The app is very glitchy and many errors occure with the booking process. Appointments often dissapear or never show up Review Source Response from Mindbody August 1, 2017 Thank you for your feedback Anthony. We're always working to improve Booker's stability, including the app. We're happy to hear the booking and reporting are working well for you and your business! - The Booker Team JC Jordan C. Owner Medical Practice Used the software for: 6-12 months ### "Expensive monthly fee for frequent " June 7, 2017 1.0 Super expensive, simple software so I dont know what you are paying for each month. Ive swapped to a less expensive company and they have almost identical booking settings for calendar view at a lot better price along with many, many, many video tutorials if you ever get stuck setting something up or need any help they are there ! Pros It is somewhat user friendly.. very typical booking software, fill in square etc.Nice gift certificate design option. Cons more price per month for SMALL business vs. the same software with another company lesser price a month System down, at least 4 times each month the system has a glitch and is unusable for the whole day ... that means no logging in, no scheduling, no taking payments. The system for booking settings will over book the same time slot. Review Source tK tracy K. owner/stylist Retail Used the software for: 2+ years ### "Booker was a great choice for us to implement into your salon and spa. We absolutely love it! " May 23, 2017 4.0 Ease of booking appointments for our salon and spa. Pros I love the fact that it is so easy to use. Our staff loves the option to download the app on their phones and look at their schedules while on the go! Cons There are times that the system goes down and that problem seems to happen a bit more often than i would have expected. Review Source Response from Mindbody August 1, 2017 Thank you for using Booker! We're so happy to hear that your staff enjoys using the app! Thank you! - The Booker Team AG Alyssa G. Assistant manager Used the software for: 2+ years ### "The easiest program to use " July 27, 2017 5.0 Pros This program is very easy to use and very simple. I use it daily and on my phone. It makes my work life easier. Cons Nothing much really. Booker has scheduling clients very simple. There's been a couple times where there would be days they were trying to fix the system which made us lose customers. Review Source Response from Mindbody August 1, 2017 Thank you for your feedback Alyssa! We're so happy to hear that Booker simplifies your work life and makes it easier! - The Booker Team SR Sinan R. Owner Cosmetics Used the software for: 6-12 months ### "Owner" July 8, 2020 1.0 Jut today I called customer service I got in experience unprofessional uncooperative lady I got disappointed I don’t know how they hire a person like this and they very expensive company they should hire professional people Today I didn’t got answer for my questions I was hoping to get more info to Promote My business.i am very disappointed. Pros Not easy to used when you call and you get unprofessional person don’t know what to do Cons I can’t tell du to not been familiar to the features yet Review Source Response from Mindbody August 6, 2020 Hi Sinan, We've forwarded your review to our account management team to review. We would love to help you promote and grow your business! LS Lacey S. Owner Used the software for: ### "Customer service and Marketing component is all this Software has going for it. " October 29, 2014 1.0 I converted to Booker in December of 2013 from a installed spa software that we had been using for 7 years. We were looking for something a little more hip. Here we are 10 months later and EVERY day at least one of my staff begs to look for new software. Booker is inconstant, unreliable, and basically a pain to use. There is no rhyme or reason to the problems, staff members show up to be scheduled on days they are not even working, rooms are not available to schedule (when they clearly are), you can set a booking order (for us based on seniority), but as soon as you refresh the page Booker automatically puts the staff in alphabetical order. I could spend my whole evening listing the ways Booker continues to cause problems at the front desk and through the whole spa. I do have to say the general customer service is always very pleasant (weather I was crying, swearing or calm). I think the beginning of the errors started with a incompetent implementation team and rolled down the hill from there. The other thing Booker does well is appointment reminders (unless you have a client trying to plan a surprise, deleting contact info from all place to avoid reminders is almost impossible) and integrated exit surveys. Over all Run, fast as you can away from Booker. I needed to give the software a year to make sure we were not hasty in our switch to something else and to be honest I was praying they would get their act together, because software conversions are not fun. Unfortunately Booker continues to disappoint on a daily basis. Knock off the fancy upgrades and get your basics figured out. Review Source MW Mandy W. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I love Booker. My spa would never run like it does without Booker :) " August 3, 2017 5.0 Having all of our client info, booking engine, payroll and financial reporting in one tool is the best. Pros I love that it streamlines all of my processes into one platform. Being able to access Booker from anywhere is a huge plus. Cons There is a lot of functionality on some things and not a lot on others. I would like to be able to build reports or at least see the back end of reports that are built so I can see where data is coming from. Lastly, sometimes being able to do the same thing multiple ways is just confusing. It would be neat to have greater admin control over features. Review Source SP Sydney P. Reception Cosmetics Used the software for: 6-12 months ### "Very efficient for our salon " July 30, 2019 5.0 Great and we will continue to use it for our salon Pros Everything is easily accessible, can have multiple accounts for managers and staff Cons Sometimes the system glitches or CC/cash amounts aren’t matching up with the POS system at the end of the work day. Review Source WO Whitney O. Spa Director Hospitality Used the software for: 1-2 years ### "Very User Friendly - but lot's of service interruptions" April 13, 2017 3.0 Booker offers great features and is very user friendly. However, our experience lately has been one of great challenge. There are many service interruptions, delays, and overall slow performance. Review Source Response from Mindbody April 13, 2017 Thank you for your review Whitney. We're sorry about the service disruptions. We've made some significant improvements to our system recently as a result. We expect these to improve speed and hope this is your experience. Thank you for using Booker! - The Booker Team LR LA R. Owner Used the software for: ### "Too many errors, far too many problems." November 29, 2014 1.0 The interface is pretty decent, the menu mostly intuitive, and my clients like it from their end - HOWEVER - it seems as if they never test an update, they test it on us. The booking system will ping credit cards for you (for a fee which basically doubles the cost of the service) but when you try to charge for a no show the credit card will decline. When questioned about this they claim that the client used a card with a low limit on it, that it only pings for $1. So I tested it and had a client sign up with a card that was recently closed for fraud. It took the card for the appointment with no warning that it was a closed card so apparently users are being charged fraudulently for that service part of the service. It doesn't keep track of historical appointments accurately. I looked back at a day a year previously where I knew I didn't have any appointments (and have the credit card receipts to prove I was not at work and it said I was fully booked. IRS is going to have a field day with that. The email system isn't working accurately and leaves off huge gaps of text to the clients. Each time I called to tell them that there was another problem they said it would be fixed on the next update - not only were the existing problems not fixed, but new problems arose with each update. I had so many complaints that eventually my customer service rep stopped picking up the calls and wouldn't return any calls to say when the problems would be fixed and I ended up having to track down the CEO's office. While my customers like the interface on their end, the system is a business nightmare. Review Source NM Nicole M. Manager Used the software for: 6-12 months ### "Booker version 2 has a lot of bugs..." November 20, 2017 1.0 Booker version 2 is no good! Aweful software, I would never recommend this! Pros It’s base off a browser instead of your hard drive. There’s nothing else positive to say about this product. Cons You cannot switch to version 1 from version 2. Plenty of open tickets, so bad that you manually have to do your own payroll because the point of sale credit card machine they tell you to get doesn’t communicate well with the booker software. The point of sale credit card machine that they say only works with booker version 2 doesn’t communicate well together. Make sure your internet is fast and have good frequency. Customer service is no help. I have had booker for 8 months and they still have not fixed these important problems. Review Source MK Melani K. Float Consultant Facilities Services Used the software for: Less than 6 months ### "Better than others" January 5, 2021 5.0 Pros I have used both Booker and Boulevard software. Booker was more user friendly and easy to navigate. What takes 10 steps on Boulevard takes far less on Booker. Calendar view is much easier too. It is also east to run reports. Cons Our company runs off of universal memberships. We could not see as much details about clients from other locations as we would ours. Also, if a customer is past due on their payment, there is no notification when the week of past due is over. We had hundreds of past due clients we had no idea about until we contacted corporate to have a report ran by them. This cost us lots of potential income and threw off our numbers on the books. Review Source TW Tamia W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Horrible customer service" January 21, 2020 1.0 My experience is so bad I'm in process of looking for new software!! Pros TRYING TO THINK. NOTHING COMES TO MIND. LOOKING FOR REPLACEMENT!! Cons Our online booking has not been working for over a month! With no HELP in site!! Review Source KS Karma S. Owner Management Consulting Used the software for: 2+ years ### "Great service" October 13, 2017 5.0 I highly recommend. Pros Booker has excellent customer support.... I've been with them for 3 years now and no matter what the problem I always receive courteous efficient friendly service . They resolve my issues and patiently answer all my questions. ... Cons They are often busy & hard to reach a rep during peak hours. M-F 9-5pm. I can not say that there is any product I have not thoroughly enjoyed. Review Source VR Verified Reviewer Network Admin Information Technology and Services Used the software for: 1-2 years ### "It does what is says it does. Handles the work for the front desk." April 18, 2019 5.0 Took away a lot of overhead for the salon owners. Can run their business on a lot less computer hardware. Pros Took a lot of stress off an independent it support team dealing with salons. We have 2 clients that we switched to Booker. They were both using different products, found this and switched. We almost never hear from them anymore because Booker does what it says it does. Flat rate pricing makes it easy for the business owner to budget. Cons I have said this a lot, and have to keep saying it. Make sure your tech support has the ability to go off script when needed. Support assumes everyone is an "end user" when I tell you I have done some preliminary diagnostics and the issue is not on this side you can give some people the benefit of believing them. Review Source DT Danielle T. Owner Consumer Services Used the software for: 1-2 years ### "Love this scheduling system. easy to use" October 3, 2017 5.0 Schedule appointments, sell products, take payments Pros Accessible from my phone, tablet or laptop. Easy to add new services or products. Gives detailed reports for just about everything to help run my business. Cons Options for membership or loyalty programs are additional upgrades. Would be nice to be included with monthly subscription. Review Source Response from Mindbody October 16, 2017 Hi Danielle - Thank you so much for your thoughtful review. We're thrilled to hear that you are enjoying the features Booker has to offer! We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product. Thank you! - The Booker Team jN jeremie N. CEO Information Technology and Services Used the software for: 2+ years ### "Very Good" May 26, 2017 5.0 Pros Online booking with very powerfull personalisation feature like prefered hours, this is a true Revenue Management software Cons design is now not very up to date. Various feature that was very good like "we miss you" email disapear that is sad. Review Source Response from Mindbody August 1, 2017 Thank you for your review Jeremie. We'll share your feedback with our product team. And we agree - Booker is revenue management and so much more. Thanks for using Booker! - The Booker Team TF Taylor F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend!" December 17, 2018 5.0 Pros This is by far the best booking system on the market right now. The view is simple and everything is self-explanatory. Booker's customer service is amazing, and they are always quick to answer any and all questions. Cons Because this is a web based program, if your internet is down, so is your booking system. Web-based has both pros and cons but this is what comes with being web based. Review Source JM Jodi M. Manager Medical Practice Used the software for: 2+ years ### "User friendly" December 16, 2019 5.0 Great Pros It is easy to use and navigate. Easy reports and patient appointment reminders. Cons Does not calculate botox units for us. We have to manually enter amount Reason for choosing Booker Price and user friendliness Review Source VR Verified Reviewer Project Manager Used the software for: 6-12 months ### "Book allows to seamlessly book appointments for customers anytime, anywhere." April 9, 2018 5.0 Pros Easy to use interface anywhere, anytime, & be on top of your business with great insights. Its booking & scheduling along with notifications makes life easy for anyone from a small scale to large business. You don't need to worry about taking appointments sitting at office, & can attract business pretty much from any where. Cons Their downtime affects business directly as it is part of active business and they need to improve on their customer support. Review Source FB Faith B. Hairstylist Cosmetics Used the software for: Less than 6 months ### "Great to have" January 20, 2020 5.0 I was able to find an online booking system for clients to book at their convenience Pros I like that clients can easily navigate their way through the app. It’s easy for them with the categories they can see each service falls under Cons I wish I could add pictures so I can show clients what hairstyles they would be be getting. It’s always nice to have a visual Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Booker This was an easier alternative in terms of platform usage and navigation Review Source AH Amelia H. Spa Supervisor Hospitality Used the software for: 6-12 months ### "My experience" October 1, 2019 5.0 Overall I'm pretty happy. It was very easy to learn, the step-by-step guidance is really helpful, and I like the way everything is laid out. the design is nice and makes it very easy to use. Pros Everything is laid out pretty well, the system is overall easy to navigate. The step-by-step guidances are VERY nice. A lot of tools available too! Cons Sometimes there's issues with linking packages together to get the packaged price. I have also had problems with booking an appointment on the wrong day because the system backed up to a previous tab. Review Source VR Verified Reviewer Marketing Intern Cosmetics Used the software for: 6-12 months ### "SO easy for booking!" December 5, 2018 4.0 Pros I love that I can see all that I have booked on one screen! Cons I wish the navigation of the software was simpler. Review Source Similar Products Featured