# Page 13 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Booker the right Appointment Scheduling solution for you? Explore 978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (978) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Booker ## Showing most helpful reviews Showing 301-325 of 978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stephane S. Owner Retail Used the software for: 2+ years ### "Not the best system for grooming" August 18, 2017 3.0 It was a good system to start up with. Pros Appointment Calendar is easy to read, Booking online feature is helpful. There isn't much more I can say. Cons Wish it could search by animal's name. It seems to go offline frequently. Not user friendly, and unreliable. Review Source Response from Mindbody August 24, 2017 Thank you for your feedback Stephane. If there's anything we can do to help improve your experience, please reach out to support@booker.com. Thank you, - The Booker Team RI Ralph I. manager Consumer Services Used the software for: 2+ years ### "One of the customer rep Gets Us Up And Running" October 12, 2016 5.0 He immediately realized I was lost and helped me get up and going in no time at all. At the same time, he did it in a way that made me feel like I knew what I was doing. This is customer service at it's best. Pros ease of software Cons lacks instructions Review Source Response from Mindbody October 14, 2016 Hi Ralph, Thank you for the 5-star review! We are happy to hear that Eric was able to provide you with the best customer experience possible. We look forward to helping you continue to run and grow your business. Thank you! Aly SC Samatha C. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Support Exceeds My Expectations Every Time!! " May 10, 2017 5.0 Customer support representatives are always so helpful and amazing! Thank you Booker for providing top notch service!!! Your staff all deserve a raise!!!! Pros Love the ease of the booking software. Thank you Booker support for always providing top notch service!!! You all must have some great management there!! Cons Please allow custom gift certificate templates on B2. This is a very important feature for our business Review Source HL Helen L. Owner Cosmetics Used the software for: 2+ years ### "I don't know what is this mean?" October 10, 2016 5.0 I am very appreciated Megan help me to set up and how to run the new service from Frederick. She is a very patient and nice and professional to assist me how to take the problem I have. Megan you are the best, thank you very much, hope you gave a happy week Pros Easy to use Cons Convenience Review Source Response from Mindbody October 14, 2016 Hi Helen, Thanks for your 5-star review! We are so happy you chose Booker to provide you with the best customer service and software to help you run and grow your business. Thank you! Aly AG Ashley G. Hair stylist Used the software for: 2+ years ### "Booker is easy!" October 9, 2017 5.0 I've used this app at 2 different salons and have enjoyed it since day 1! Pros Not too complicated. There's a fix for almost everything. You can be alerted for every appointment made. Customer service is nice and helpful. Cons I wouldn't say there are many cons other than SOMETIMES the app times out and refuses to let you log on/ see your appointments. Most of the time it is very temporary though.. Review Source jW jonell W. adminstrator Medical Practice Used the software for: 2+ years ### "most days good some days its worthless" August 18, 2017 3.0 Pros Email and text reminders, series and packages, the link features to use in my own marketing products. Cons Have to make sure to use correct web browers, font changes or color feature in SOAP note section. Alot of down time, the app is really basic. Would like weekly email software (constantcontact) and text message marketing to be added to the plans without costing extra. Review Source MD Marcy D. Salon owner Hair Stylist Retail Used the software for: 2+ years ### "booker review" August 14, 2019 5.0 good support Pros mobile use for all stylists easy to navigate Cons little fussy when it comes to looking up client names should take a prompt quicker Reason for choosing Booker seemed simple Review Source aS annemarie S. spa owner and aesthetician Cosmetics Used the software for: 2+ years ### "overview of the product" January 24, 2017 3.0 We found that there are quite some glitches in the system during the day when we have to use Booker. Hopefully this will get solved over time. We know that technology is not perfect. Overall we are very satisfied and will recommend it to anyone. Pros ease to get around Cons glitches that it does not load Review Source Response from Mindbody January 31, 2017 Thank you for your feedback Annemarie. If there's anything we can do to help you, please reach out to support@booker.com. Thank you for using Booker! - The Booker Team MH Misty H. Bookkeeper Hospitality Used the software for: 2+ years ### "Very user friendly." October 3, 2019 5.0 Pros The reports are very detailed and have everything you need to organize and detail your business. Cons All the steps in putting in an appointment, especially if it is a couple massage. Review Source TC Tamara C. Massage therapist and nutrition coach Medical Practice Used the software for: 2+ years ### "Essential for my business, and my clients love it" October 9, 2017 5.0 Thanks for asking for my feedback! Pros I love that it's a complete system--handling my scheduling, client reminders, special offers, gift certificates, and reporting. And paired with the customer rep, it's an amazing tool for rebooking clients and filling open slots. I also love that the booker team takes our feedback, and continually improves the system. I have recommended booker to many of my cohorts and will continue to do so! Cons I've needed customer service a couple of times, and though available and responsive, they often aren't able to help and I am left to figure it out myself. I also wish the training event notices were much smaller and/or didn't cover up the application window. It's annoying when I'm trying to take payment or schedule a client. :-( Review Source KC Kimberly C. General Manager Hospitality Used the software for: 2+ years ### "Booker Customer Review" January 13, 2017 4.0 Booker is great, it's user friendly, easy to train on, offers great customer service and training tools. The only issue is the system errors, Booker frequently goes down or freezes making it complicated to book, check in guests, and process check out. Pros Easy to use, user friendly. Great to be able to log in remotely Cons System errors, freezing and going down Review Source Response from Mindbody January 13, 2017 Hi Kimberly, We think you're great too! Thanks for leaving us a great review! - Jason JM Janet M. Operations Manager Used the software for: ### "Software that does EVERYTHING we want, and more!" October 29, 2014 5.0 We recently decided to use Booker Software for our acupuncture practice and day spa, after seeing a presentation at the Live Love Spa event in NYC. We could not be more impressed with the capabilities of the product, which is surpassed only by its ease of use. It has clearly been designed with input from many clients over a long period of time, so that virtually any feature one could want has been included. Payroll, inventory, scheduling, web calendars, e-commerce, email and text communication, and social media integration has all been covered. In addition, the customer service and training has been exceptional. Although it is done remotely, it is everything you could want. Scheduling of training sessions has been very flexible, to accommodate our busy practice. Information is presented in a clear and easy way, and you don't progress to the next level until you are comfortable with what you've just learned. Instructors are very patient. In addition, there are plenty of training resources available online to review at your own pace, to supplement the one-on-one sessions. Our excitement level is incredible. We cannot wait to be fully operational with Booker so that we can truly begin to manage and market our business. Our minds are spinning at the possibilities, and it's inconceivable that we will not see a major increase in revenue once we are using Booker to present our business to the world. And at a price of about $4/day, the return on investment for this outstanding tool should make it one of our best decisions to date. Review Source KD Kiana D. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Everyone should be using Booker!" July 24, 2019 5.0 Pros I have been using this software for over two years now, and I can honestly say that it's one of the easier booking platforms to use. I get a lot of customers who say the same thing on their end as well. Cons The one thing that sometimes can be difficult is when guests have two different profiles that originated in different places. It would be nice to see that information from other salons, just in case there are any allergies we should be aware of prior to them coming in. Review Source JW Jennifer W. Acupuncturist Alternative Medicine Used the software for: 2+ years ### "Great customer support setting up Booker. Quick response from customer service with follow-up." August 3, 2017 4.0 Multiple users can book time/space at our facility without ever having to have a discussion about it. Saves SO much time! Pros Ease of use, especially across platforms. Also the look of the software makes it simple and discernible to see what rooms/therapists are booked and when. Cons My work requires that I be able to adjust prices. Booker does not offer a simple way in which to accomplish this. Review Source AG Amber G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great value" January 25, 2017 4.0 I have been using booker for about 6 years and overall it has been a great experience. It offers great management tools for scheduling as well as accounting. Customer support is sometimes hard to reach but they do updates on a regular basis to improve the service. Pros Versatility Cons Customerservice Review Source Response from Mindbody February 1, 2017 Thank you for your feedback and for using Booker. We're always working to improve our software and won't stop! Thank you for using Booker! - The Booker Team RW Renee W. owner Used the software for: 2+ years ### "Adequate" August 8, 2017 3.0 Pros A lot of useful features for a reasonable price. Can book appointments, collect payment, track inventory, and clients can book online. Cons Can't customize service categories, cant scan documents to storage directly (scan to computer then upload), customer service is too scripted and doesn't do anything to implement changes to the software that the users need Review Source AD Audrey D. Owner Used the software for: 2+ years ### "I enjoy the booker program but I wish the reports were a little more detailed. " August 3, 2017 5.0 Pros Ease of use and accessibility from any device makes booker the right choice for my business. I appreciate that my employees can also have access to their schedules out of the spa. Cons Reports and the inability to send ad texts to clients via Frederick when we have promos on certain services or products. Please add this!!! It'll get you so many more clients. Review Source mV michell V. owner Retail Used the software for: 2+ years ### "TOO MUCH MONEY WAY OVER PRICED" June 4, 2019 3.0 no training Pros I have had booker for several years at first they where great but they keep uping the price . Cons too much money, takes long to answer with customer service Review Source RL Rowan L. Part Owner / Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Booker has made running the business a dream. Complete automation makes for. Complete lifesaver. " August 3, 2017 5.0 Allowed for growth of business in clientele, services and classes offered. Pros I love all of the functionalities like the capability to book classes that have allowed our business to grow in ways hat wouldn't be possible without booker. Cons There isn't much... occasional outages that become frustrating but that are understandable. After all, booker's business is growing too! Review Source DR Denise R. owner Cosmetics Used the software for: 2+ years ### "booker" August 13, 2019 4.0 Pros Software is great, we have been using it for the last 6 years. I love that you can see that a customer is new. Cons The customer support is not very efficient. Review Source DS Denise S. Owner Used the software for: 2+ years ### "I love Booker" August 29, 2016 5.0 I had a wonderful experience with Andy W. Credit card processor went down and I was not able to charge client for service up to a month later. Andy fixed everything for me within 10 minutes. So kind, so helpful. Andy W was awesome. Pros System is really easy to use, I love that. But on the rare occasions it goes down Customer Service is amazingly helpful. That makes all the difference. Cons Not really Review Source DM Dawn M. Massage Therapist Consumer Services Used the software for: 2+ years ### "all in all its been great" May 24, 2017 5.0 Texts when new appointments are made Pros Being able to check my schedule and see my coworkers schedule in one place so I can book appointments and ease of use overall Cons I get timed out from entering gift certificates numbers, during check out, that were generated online. Review Source Response from Mindbody August 1, 2017 Thanks for using Booker and sharing your feedback! We're so happy to hear it's going well for you! - The Booker Team TH Terezah H. Spa Manager Medical Practice Used the software for: 2+ years ### "Med Spa Ease" January 24, 2017 5.0 We tried multiple software and have found Booker to be the most efficient and easy to look at. Their customer service is always friendly and thorough. Pros Format, ease of use, design Cons Occasional down times interrupt office flow, some reports are hard to find and/or figure out. Review Source Response from Mindbody February 1, 2017 We're thrilled to hear that you've had a great experience with Booker! Thank you for using Booker to run your business! - The Booker Team CG Claudia G. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great booking service" January 13, 2017 5.0 Booker is very user friendly, if you need assistance they response right away. I had a different systems prior to using booker which took months to figure out how to program and use. Love booker software Pros easy to use Cons need a section for confirmation call : Left message , No answer, ( Confirmed already there) Review Source Response from Mindbody January 13, 2017 Claudia, Thanks for the great review! We love to hear how much our merchants love Booker! Best, Jason SH Sarah H. Administrative Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Use it everyday" May 23, 2017 4.0 Pros Versatile, quite a few applications to use on it and it is extremely easy to learn and use. Usually takes about a day to learn Cons has a tendency to run slow and often glitch... Will go down for hours and you are left with no idea when it will be back up and running Review Source Response from Mindbody August 1, 2017 Thank you for using Booker! We're so glad to hear it's working for you and easy to use! - The Booker Team Similar Products Featured