# Page 20 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is Booker the right Appointment Scheduling solution for you? Explore 978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (978) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 20 - Reviews of Booker ## Showing most helpful reviews Showing 476-500 of 978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DA Diana A. Manjari Used the software for: 1-2 years ### "Excellent program, help me a lot with the organization of my business " February 23, 2018 5.0 Pros They remind the appointment to the customers and send the bills with all the details. Help me a lot with the daily statistic of the company Cons They could work with the differents coins depends of the country that you life, becouse for now just work with dollars Review Source Yanik G. Co-owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "STAY AWAY !" May 4, 2016 1.0 After subscribing in Oct 2015 for a ''free'' trial of 30 days, I'm beeing held hostage since then. Booker will not cancel my account after 4 written requests and 3 calls. They are charging the fees on my credit card monthly and wont stop.WORST POSSIBLE EXPERIENCE, EVER. STAY AWAY. Review Source DS Duran S. Student Higher Education Used the software for: 6-12 months ### "Overall couldnt be happier with my exprience thos product really helps." February 21, 2018 4.0 Pros It is so easy to use and easy to learn. There are so many updates that the software keeps up with what you need as well adding new features. Makes booking clients effortless. Cons Booker battles with different locations and there are sometimes issues with emails. This however is a very easy software to learn Review Source Response from Mindbody February 26, 2018 Hi Duran- Thank you so much for taking time out of your day to leave such a sterling review for Booker! We're so happy to hear that you are enjoying the features Booker has to offer! We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product. Thank you! - The Booker Team DP Denzil P. Head Tennis Professional Sports Used the software for: 2+ years ### "Booker Software" September 24, 2019 5.0 Its been wonderful. Ease of access and very user friendly. Pros This product has really revolutionized our department. So simple to use and collaborate between various departments. Cons So far there has not been any issues with the Booker Software. It suffices for our purposes. Review Source LH LauraBeth H. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "It is for the most part easy to use and user friendly." May 23, 2017 4.0 Pros I like how easy it is it is to view the schedule to determine when we are available and the appointments that are already booked. Cons I don't like how hard it is to book an appointment while using the app and sometimes from the desktop. Review Source Response from Mindbody July 28, 2017 Thank you for using Booker and for the feedback. We'll share your comments with the product development team as well. If there's anything we can do to help, you can reach to support@booker.com. Thank you - The Booker Team SV Shirley V. Owner/Manager Used the software for: Less than 6 months ### "They have 2 versions. They refused to let me switch to the version that would better suit my busines" November 3, 2017 2.0 None really. Nothing that I couldn't have gotten anywhere else. Pros The only thing that I did not have issues with was the training. The trainers are knowledgeable and very patient with trainees. The training is good, everything else (like meeting a business' needs, or customer support) not so much. Cons They have 2 versions. The older one will allow scheduling classes AND personal services AND do retail - perfect for my business! We do all of that! BUT... they assigned me to the newer version which will not allow scheduling of classes. More than half my business cannot be scheduled with this version... AND they refused to let me switch to the other version (even though that one is perfect & this one is useless to me). Now I need to shop for another scheduling software. Review Source BP Brittany P. Owner Used the software for: 1-2 years ### "Excellent" October 5, 2017 5.0 Pros I already knew how to use the system when I went to open my own place. It was also easy to use if I hadn't already known the system Cons The fact that if I don't use it for a while during the day I have to log back in. Other wise nothing bad has happened haha Review Source CF Carolyn F. Financial Manager Consumer Services Used the software for: Less than 6 months ### "I started with Booker a short time ago and learned it's functionality really quickly" August 19, 2017 4.0 It helps me keep track of what is going on at the salon in Florida while I live in Michigan Pros How easy it is to pick up. Some software packages have too many intricate parts that you need a lot of training to figure out Cons Some of the reports appear to be duplicative - I do like the fact that if you point out situations to make them better - Booker listens to you Review Source Response from Mindbody August 24, 2017 Hi Carolyn - Thank you for using Booker! Glad to hear it's working well for you and helping you stay up-to-date from far away. Thank you! - The Booker Team LT Lydiat T. Concierge Hospitality Used the software for: 6-12 months ### "Functional but Difficult " January 20, 2017 4.0 there are lots of little functions that make it difficult to use, such as auto populating in a different drop menus automatically instead of the one i manually select. very annoying Pros functions most of the time, simple enough to use Cons crashes often on weekends or busy days Review Source Response from Mindbody January 26, 2017 Thank you for your feedback! We're so glad that your overall experience with Booker has been positive. If there's anything we can do to help you, please reach out to support@booker.com. Thank you! - The Booker Team NP Noah P. Cerologist Hospitality Used the software for: 1-2 years ### "Booker review " February 15, 2017 4.0 I use booker daily for my work. It's internet based and has its down times occasionally, other than that, it's a wonderful program! Pros Easy to use. Cons If internet goes down, so does Booker Review Source Response from Mindbody April 10, 2017 Noah - Thank you for your feedback and for using Booker! We're so glad it works for you! - The Booker Team Scott I. Health, Wellness and Fitness Used the software for: ### "Going with Booker was one of the best business decisions I have made in 20 years" November 19, 2014 5.0 Switched to Booker almost 2 years ago now. One of the best business decisions I have made in over 20 years in the massage industry. Great product, great support. I studied the competition for six months before going with Booker. My previous choice was a disaster. The online integration, scheduling, and gift certificates sales put Booker in the top two. Their ability to allow clients to schedules couples therapies online put them in a class by themselves. Review Source NO Natasha O. Professional Training & Coaching Used the software for: 1-2 years ### " Best Booking Site I've Used" February 15, 2017 5.0 This is the best booking site I've used. I love that it is all inclusive. They do need to improve the online booking site for clients though. Review Source Response from Mindbody April 11, 2017 Natasha - Thank you so much for your feedback and for using Booker. We're so happy to hear that it's working well for your business. Thank you! - The Booker Team CK Caleb K. Photography/Digital Retouching Artist Used the software for: 1-2 years ### "Gets the job done with little to no issues." October 5, 2017 5.0 Pros Bottom line is it is easy to use once you take time to learn the site. There is a small amount of bugs or issues I ever run into. Cons The default view setting occasionally resets on the Appointments page, otherwise no major bugs on the site. Review Source CC Candace C. Owner Hospitality Used the software for: 1-2 years ### "Good product for what it offers" January 19, 2018 4.0 Pros Better than most softwares that offer similar services. Easy to learn and use. Great for clients and lots of perks. Cons There is always little things that can be improved. Some functionality issues when scheduling although nothing major. Review Source kP kristen P. massage therapist / esthetician Health, Wellness and Fitness Used the software for: 6-12 months ### "easy program to use. has lots of options and ways to personalize it to your business. " May 23, 2017 5.0 helps me book clients, stay busy, and make money. Pros I love the text and the email confirmation option. I love that you can select rooms for each service that helps us avoid overlapping appointments. Cons when they do updates randomly. especially when it's busy at work. it slows down us and backs us up on busy days. Review Source Response from Mindbody July 28, 2017 We're very glad to hear that Booker is working so well for you! Thank you for your feedback! - The Booker Team BF Beth F. Scheduler Used the software for: 1-2 years ### "Great scheduling tool" February 22, 2018 4.0 Pros Booker let’s you book appointments and do orders all in one place, it makes history and deposits easily accessible Cons Booker crashes a lot and runs slowly sometimes, it makes things very inconvenient and frustrating during those times Review Source GR Gina R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "The worst Spa Software!" August 4, 2016 1.0 Pros This is not a good product and we are once again down. Booker does not realize the impact on a business when there product is always down. They charge monthly when we are down 20% of the time. Cons Booker is down again today this is a weekly occurrence. I have 52 employees and can not book appointments, check anyone out and the bookkeeper can't do her work. This software company hangs up on people when the software is down and does not have 24/7 support. We are in the process of moving to MindBody. Buyer beware. You can not operate a business without POS software. Review Source TL Tanisha L. Master Esthetician Used the software for: 1-2 years ### "Excellent System" January 20, 2017 5.0 Booker has been very efficient for my business in scheduling and organizing my appointments and financial records. Review Source Response from Mindbody January 26, 2017 We're so glad that Booker is working well to help you manage your business. Thank you for your positive feedback and for choosing Booker. Thank you! - The Booker Team MD Melissa D. Owner Used the software for: 1-2 years ### "Great website" October 5, 2017 5.0 Pros Booker is a very good website. It's a very simple website and makes booking appointments so easy!!!! Cons Only con about booker is you have to make sure you clean your cookies often, otherwise the server can be very slow. Review Source EE Ellyse E. Owner Used the software for: 6-12 months ### "It was a challenge to set up but has been good after set up." August 3, 2017 4.0 Business management is good and we like the reports- except some of them are not clear what they represent. Pros The online booking is nice and clients enjoy the ease of booking on fb. We like the text reminder options for clients. Cons There are a few options that are challenging to use and not as customizable as we would like. We would prefer that there were less steps with a few of the options. Review Source PB Patti B. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is consistently the best match for business! It provides more than the basics is easy to use!" August 3, 2017 5.0 I can customize reports for my clients and take a quick look at how they are doing in a customized time frame. I also love the retail reports. Pros I love the ability to customize reports. But for a quick snap shot nothing can beat the Visual Dashboard. It gives you a quick look at key indicators to push you forward! Cons I'm sorry to hear that the online shopping cart is going away! Also- I used to love the live chat- but that is now gone too! Review Source HK Hee K. Cosmetologist Used the software for: 2+ years ### "Great concept but poor structure" March 14, 2018 3.0 It has great functions. Pros It has basically everything you need for spa software, online booking, POS system, calendar, report system. Cons Not only that it's super expensive, it crashed numerous time. I have got different emails apologizing for crashing incidents Review Source RP Rachel P. Stylist Used the software for: 1-2 years ### "It's been so convenient!" August 3, 2017 5.0 Pros How easy it is to check in my clients and keep track of my time. I love how fast the app updates my schedule. Cons Sometimes the system crashes and causes some issues, typically they repair it within a few minutes. Review Source HV Holly V. owner Used the software for: Less than 6 months ### "The absolute worst customer support I've ever experienced" September 27, 2018 1.0 Pros There are none if you can't get payments from the credit cards. Unless you just want to have a great system for working free of charge Cons The people are very polite but can't ever get anything done. They just tell you they can't handle the issue and it needs to go to a different department. Except they won't transfer the call they will only send them an email and these "other departments" absolutely never contact you. The credit card payments for my spa are still going to the previous owner. This is almost 3 weeks and SEVERAL calls which I was mainly on hold for later. Still zero resolution or response. I have no idea why they have a customer support number. You might as well call my cat. Review Source BW Brook W. Owner Used the software for: ### "Not Groomer Friendly As they Make it Believe" September 25, 2015 1.0 Their demo looked great, and I was even given access to a demo version for a day to try it out for my grooming salon. But, I wasnt allowed to make any changes. Fair enough. After going through the settings and email campaigns, we signed up. Big mistake. There were several links not working within the program, one of them getting to the pets grooming notes. Another issue was booking a client with multiple dogs. Easy to do on the app (which the app was a huge selling point for us) but couldnt do it on the computer browser. The app also linked the appointments together to a single check out ticket whereas the browser version did not and you had to take take extra steps to do so AFTER you set up individual appointment. Huge time waster. You cant add or edit breeds. All the services are lumped into the Cat Grooming or Dog Grooming Category with no way to edit for all our various services. I emailed every person I had spoken too over a weekend with all my concerns that needed to be fixed ASAP, an they call be back on Monday telling me they were canceling my account because these issues were not ones they would be willing to fix any time soon. Review Source Similar Products Featured