# Page 29 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 29 - Is Booker the right Appointment Scheduling solution for you? Explore 979 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (979) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Page 29 - Reviews of Booker ## Showing most helpful reviews Showing 701-725 of 979 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AE Atika E. Owner Used the software for: Less than 6 months ### "It’s practical and easy to use" December 5, 2017 4.0 Pros The system is Easy to use for customers and employees. It Covers many of the things your would expect from a booking app. Cons I dislike how often it freezes. the system seems to have a problem at least a couple times a month. Review Source KG Kyla G. Owner Consumer Services Used the software for: Less than 6 months ### "Better For Smaller Businesses" April 16, 2019 4.0 Its a good choice for an independent contractor or small business, but if your business is large or complex this probably isn't the best choice for you Pros Syncs directly with your website, so people can schedule their own appointments and buy gift cards without you actually having to book the appointment or pay someone to be available to do it. Cons Cant add multiple locations and doesn't update changes automatically as well as some other softwares, Review Source BC Brian C. Owner / Lead Therapists Used the software for: ### "Help when I ask and sometime even when I don't" October 20, 2014 5.0 I have been a Booker customer and user for over a year and they really made it easy to learn the software and utilize it. When I contact customer service they always have a good answer for my problem. The biggest difficulty I have is learning how to use all the different reports, marketing tools, and other stuff because I do not have much time. When I get stumped they help me out and they have contacted many time to tell me how to use the latest thing or how to get more value from my investment. I really like Booker!!!!!!!! Review Source LL LunchBOX L. Used the software for: ### "Great software with minor glitches here and there!" March 10, 2016 4.0 This software is great and helps out our business so much. Customer service is great and quick as well. Only downfalls are the glitches that happen where the system goes down mid day and you are unable to check clients in, check clients out, make appointments, etc. Usually it is fixed quickly and resumes to being a great software to use for your business. We love that you can see what appointments are available and booking online for our clients is easy. Would definitely recommend other businesses to use this software. Review Source PCD Patty Claire D. Supply Chain Director Retail Used the software for: 6-12 months ### "Reviewing Booker" October 31, 2018 5.0 Pros User- Friendly, So easy to navigate and so useful in my inventory. Good in making reports, task and put some contacts. Cons So useful, so as of now i can't see any negative and cons in this software. I recommend to use this for those handle purchasing. Review Source MB Maria B. Owner/Executive Director Used the software for: ### "Strongly recommend this company" April 24, 2015 5.0 I'm so very impressed with this company. They are responsive and great to work with. They have anticipated every need and thought of everything! This is what all companies in my industry ought to be using and I have told all in my network already. Within hours, I was all set up and ready to go and still had the support to customize everything to my own company building greater relationships with my clients. I'm told by my clients that this product is both professional and personable and I couldn't agree more! Review Source EM Elena M. Owner Used the software for: ### "Instant Help!" November 12, 2014 5.0 William J. was responsive and helpful with my issue. Within minutes, what I requested was applied and user friendly. He also sent me a PDF version of a step by step just in case. I have been very happy with the level of service and response from the Spa Booker team. Review Source LB Lisa B. Used the software for: ### "Excellent Customer Service" October 27, 2014 5.0 I was very happy with the service I received from Spa Booker. They are extremely helpful and thorough with the training of the software. The team member I worked closely with was David. He made sure to help me get our system up and running properly before opening day of our business. The product is extremely user friendly, however I do suggest taking full advantage of the training sessions, since there is so much to learn! I look forward to a continuing relationship with Spa Booker to help grow my business. Review Source CT Colby T. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Terrible company, and software is mediocre " July 21, 2015 1.0 Pros I liked the idea of them creating an app for my business for clients to download. It was cheap looking and not worth the money Cons The software was confusing, I'm pretty tech savvy and have used online scheduling companies before, and this one is definitely behind in technology and not efficent. They weren't completely truthful with what I was getting, maybe the sales guy didn't actually know.... Review Source DG David G. Owner Used the software for: ### "Great Software" October 15, 2014 5.0 I have been using SpaBooker since 2008. I love that I can be anywhere and access via the internet. I like that it reminds the clients of their appointment with either a text message or email or both. They seem to know the feature that I need before I do. I hope that in the works is reminders for the therapist of when an appointment is coming up. Everytime I have had a problem they have helped me resolve it quickly either thru the help and tutorials or live chat. I would and have recommended this program. Review Source MJ Micaela J. Owner Used the software for: ### "spabooker review" October 15, 2014 4.0 I have been enjoying the ease of using SpaBooker for my businness. There was plenty of help along the way if I needed. Caitlin and Daniel helped me if ever I had any questions at all. The only con thus far, has to do with the solely with the SpaBooker app. I definitely believe it could be improved. Review Source Response from Mindbody October 16, 2014 HI Micaela, Funny you mention the app, we JUST launched a totally upgraded version of the app on iOS yesterday. The Android version will be coming soon. It should be a whole new mobile experience for you. GP Georgina P. Owner Used the software for: ### "Our brand new opening spa is very happy with Booker" October 13, 2014 4.0 We opened our business over a year ago I have to admit that i looked at other options too however booker seemed to be the best one. We are happy with the service they provide and all the updates and things they have done for the last year the only part that we didnt like is that when it gets really busy on line around the holidays the system checks out...and freezes a lot also I dont like the fact that it does not matter how many employees you have you pay the same amount monthly for their services. Review Source LP Laurie P. owner Used the software for: ### "We are a two location Massage Spa that has been using Booker since 2009" December 14, 2015 5.0 Pros: easy to use and train, great online training videos and webinars for new hires, generally never hangs up while using, usually any glitches or bugs are addressed in their very next update Cons: needs a lot of bandwidth on your internet to run quickly and efficiently, at times bug fix releases have caused other issues, customer service online chat can take minutes to answer at times Overall: a great product for the monthly cost and the features you get even with their basic subscription. Review Source MD Mary D. General Manager Used the software for: ### "Thank You Sean" April 7, 2015 5.0 I had three major problems going on with my Booker account and Sean B. patiently took the time to talk me through every step. The problems I had ranged from setting up new memberships for our business to mishaps in accounting. Sean was very knowledgable about all subjects and was able to quickly help me correct all of the mistakes. Booker is not always intuitive, and sometimes has too many "Save" buttons on a page before you can close it out, but their customer service is quick and top of the line. Review Source Amy W. EBP Computer Software Used the software for: Less than 6 months ### "Easy to use for photography" August 23, 2022 4.0 Pros It's also super easy checking out clients, I can use it to it on my phone which makes it easy Cons the confirmation some time can get too confusion for the client Review Source AH Angie H. Owner/ Master Hair Engineer Used the software for: ### "Customer Service" October 20, 2014 4.0 I have been a booker user and client for over 5 years now and I have to say that the current upgrades to the booker software ( particularly the new App available to customers) and overall customer service has been A+!. The rep I have been working with Stephanie has been the upmost help for all of my questions, emails, and day to day making sure our system is working properly for our salon! I have recommended their software to others and i will continue to! Thanks for the great support. Review Source KM Kathy M. Eathetician Used the software for: Less than 6 months ### "Great" February 27, 2018 5.0 Pros Everything is there as far as clients and the time of arrival. It tells us when the client is there. It has everything I need and can ask for this software has nothing wrong with it. Review Source JS Jennifer S. Used the software for: ### "Pretty cut and dry" January 24, 2017 4.0 Booker has a lot of capabilities, and for the most part it's pretty intuitive. Moving appointments is a little trickier than I think it should be, but that's really the only complaint I have. Customer service is very helpful in trouble shooting! Review Source Response from Mindbody January 30, 2017 Thank you for your feedback Jennifer. We're so glad you're having a great experience using Booker and customer support has helped you troubleshoot. If you ever need anything, reach out to support@booker.com. Thank you! - The Booker Team SG Shannon G. Health, Wellness and Fitness Used the software for: ### "Awesome Booker scheduling software" December 16, 2014 5.0 Pros The product is extremely user-friendly, even if you are not very computer savvy. The customer service has always been top-notch! Cons I haven't found any downsides to using this software. Review Source AB Avi B. Front Desk Used the software for: ### "Super Sammy" October 8, 2014 5.0 Spa Booker has made great effort to make the transition between software at my job as seamless and smooth as they can. It's been a great resource for us also to have one of their employees, Samantha Clune in our corner whenever we need a little assistance. Her can-do attitude and candor has helped build a sense of trust in booker, through working with her she has conveyed the sense that booker has interest in our success and wants to make sure we have the all the tools to succeed. Review Source gD gianna D. lead Health, Wellness and Fitness Used the software for: I used a free trial ### "booker" September 30, 2020 3.0 i would not recommend this software. its just not worth the money. Pros Customer service is AMAZING!!!!! They are very quick to answer and fix any questions. Gift cards and client look ups are very easy to access even with out having a lot of information Cons Price was very EXPENSIVE!!!! Payroll is not customizable, tech support does not have any solutions. Review Source GJ Grey J. Used the software for: ### "a solid system with useful features." January 20, 2017 5.0 The Booker software was an invaluable tool for setting appointments, keeping track of events, and checking out clients. That the system would also email service providers whenever a booking was created, edited, or cancelled was especially useful, and the overall layout was very user-friendly. Review Source Response from Mindbody January 26, 2017 Thank you so much for your feedback Grey. We're glad your experience using Booker is positive. If you ever need anything, contact us at support@booker.com. Thank you! - The Booker team KC Kala C. Used the software for: ### "Grows with my company" January 13, 2017 4.0 One day I made the decision that I was going to want to grow my business and I wanted to have a platform that would grow with me. Booker has done that it makes everything efficient. I have used several other online schedulers none are as efficient. I also love how they are willing to work with other companies, I feel like I'm part of an unstoppable team. Review Source Response from Mindbody January 13, 2017 Hey Kala, We love having you on our unstoppable team as well! Keep on growing - we'll always be here to help! - Jason AA Angela A. Owner Used the software for: ### "Great Service! Great Product!" February 25, 2015 5.0 I can say that I always have great service. I love that I can easily chat with someone, (mostly Victor) and my questions are quickly answered. I have used Booker for over 4 years now and love the features Booker provides. It really helps in running a busy salon by keeping reports, payroll, allowing easy access for staff and clients to book appointments (from anywhere), text and email features, integrated merchant processing, and now Promote. I highly recommend Booker! Review Source TM Theresa M. Used the software for: ### "Customer Service Experience" October 10, 2016 5.0 I am so happy with Booker.com and highly recommend this software. I have been in business for 25 yrs. and was using 4 different vendors. Booker has allowed me to get rid of all 4 and I have combined everything I do into Booker!!!Yeah Team:) and Thank You! Review Source Response from Mindbody October 10, 2016 Hi Theresa, Thank you so very much for your review. Wow - 25 years of business - that's incredible! We are so happy that you have chosen Booker as the software to help you run and grow your business. Best, Aly Similar Products Featured ## Related categories [Barbershop](https://www.capterra.com/barbershop-software/)[Salon](https://www.capterra.com/salon-software/)[Spa](https://www.capterra.com/spa-software/)