# Page 3 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Booker the right Appointment Scheduling solution for you? Explore 981 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (981) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Page 3 - Reviews of Booker ## Showing most helpful reviews Showing 51-75 of 981 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Anna P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker? ARE YOU KIDDING?" April 10, 2017 1.0 This company is a joke. They may have tried to put together a Salon software, which has some good qualities and bad, but, the company has ruined their name and a host of other businesses because of their lack of understanding how their software has a direct effect and how they manage their software on a day to day basis. They are completely horrific! We continually try to deal with the issues, (Booker being slow, or totally down on a regular basis), and we have heard every unimaginable excuse, but the only people that are having a very costly, negative impact, are the businesses that purchased this worthless product. We came to Booker primarily through the recommendation of Spa Magazine. They touted Booker as being the Best Software Company in the market and they still continue to do so. We took their recommendation strongly and pursued Booker. We were courted with full Attention and Promises when we first met. We were promised complete support and excellent service, which was also written by American Spa. We signed on with Booker and slowly problems continued to arise. We worked through them but as time progressed, it became a regular ongoing occurrence. We were told that Booker was growing too fast and that the problems would be resolved; this couldn't be further from the truth. Things progressively got worse! We have issues getting through to Booker and the slowness and down times are becoming commonplace. Our business has suffered and lost customer satisfaction and comfort in quick appointments. Our good will has been damaged and through all of this, we have tried to be tolerant and understanding. Last week the experience in our company, using Booker software, became intolerable. The software was barely running or slow, and on our busiest day, it completely shut down. We were so dependent on Booker that we had to turn away our business. We cannot continue to do business this way! We would love to know if other companies are dealing with this issue and what they are doing to keep their business from this harm. While we wait on hold and continue trying to get through to the owner of Booker, we are searching for a software that can service our needs with minimal issues. Please let us know Review Source Response from Mindbody May 4, 2017 Dear Anna, We take our role in your business very seriously. We've invested significantly in improving our servers so this won't happen again in the future. This investment of engineering resources and updated equipment has resulted in greater stability and faster speed, and we intend to continue the improvements. We'd love to discuss this further with you if you have time. We thank you for using Booker and for your feedback. Thank you, The Booker Team LG Laura G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Lots of features, that don't work." November 26, 2023 2.0 The system does not work as it is supposed to, I have spent too much time calling support without anything getting resolved. The time an energy spent on using this system is not worth the price. Pros I liked the appointment booking system. Easy to use and works without any problems. Cons I have had booker for over 7 years. The system is really flawed and has a lot of bugs. Reason for choosing Booker I chose booker at the time because a friend recommended it. We are both switching to another company. Review Source SP Stephanie P. Cosmology Consumer Services Used the software for: 2+ years ### "Booker for salon entrepreneur" March 26, 2024 3.0 Pros Text confirm and remind Online booking Cons Customer appointment history is glitchy and sometimes dose not show history and notes as needed Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Booker Messaging Someone uploaded all of my data for me from old software. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Booker looked easier. Tech imported all my old contact info for me. Review Source PM Pamela M. Corporate Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Could not do without it" September 17, 2019 5.0 The pro's definitely outweigh whatever problems or frustrations I have with Booker, so I'm overall a happy customer and will continue working with them. I honestly could not do without this software and look forward to them making more improvements to make it an even better products. Pros I appreciate that my clients can book online and purchase gift certificates when I'm too busy to answer the phone. It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease. I love that I am also able to track client history and their progress. As we get busier and our client base grows, it can become more challenging to manage paper files and this has helped us cut down on paperwork, thank goodness! Cons There is definitely a learning curve with Booker and there have been times when I've been unsure of how to do something, and have had to contact their support team. One of the glitches that annoys me, is that when I add a new staff member, it adds or populates their name in the calendar even before their official start date! It can be confusing. The same happens when I terminate a staff member or switch them to 'inactive' - then their name and client appointmentss that day, all disappear from view. This is probably one of the more frustrating things for me. I also wish I could do a bit of my own customization like removing things from a drop down table that do not able to me. Review Source EB Elizabeth B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Garbage " December 9, 2021 1.0 Terrible! Pros No pros to this product. The only reason I have kept is it is a pain to move software but not that there are so many more on the market that are better we are switching. Cons It was constantly down. Never seemed to be up and running when we needed it especially the app. It never seemed to work right. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Booker I didn't they were not out when I purchased booker years ago. My ex partner purchased booker and set it up. Review Source JS Jill S. owner Events Services Used the software for: 1-2 years ### "Booker is a scam!!!!!" October 16, 2019 1.0 Nothing that I needed support with and is standard expectations were attended to nor problems resolved. Pros running payroll reports there is pretty much nothing else. Cons It is impossible to get it set up appropriately, after 4 months of phone calls, I still never got the appropriate credit cards to run internally. I was able to set up an acct with their third party processing but could never actually link that to closing appointments. It was a full time job to communicate with customer service and after 4 months this was never rectified. Their rates doubled from when I signed on and are now even with mindbody yet the service and function is not as good. I am open seasonally and so when I signed on I very clearly asked if I would not be charged for the months I am closed and was very clearly told that I would not be charged. When I went to put my account on vacation mode I was told this is not an option. Reason for choosing Booker it was less expensive but it was not really. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I was looking for less expensive which they advertised but then wound up being the same with less customer service. Review Source Response from Mindbody November 4, 2019 Hi Jill- Thank you for sharing your experience with us - we are sorry to hear that our software and service did not meet your expectations. We wish your business the best, and hope that you were able to find a business management solution that fits your needs as a seasonal business. VR Verified Reviewer Emergency Physician Hospital & Health Care Used the software for: 2+ years ### "Poor Customer Service" August 2, 2018 1.0 Pros It did give you a tracking method for services & products sold. It generated a monthly sales tax report Cons Booker charged us a "marketing" fee for months on end. Apparently the marketing product was not what we were sold - that is the ability to generate marketing campaigns to a specific demographics. Instead, it was an "automatic discount" offered to patients that motivated them to wait for follow up services so that they got them for a deeply discounted fee. Booker took credit for selling these services due to their discount program. In the end all they did was to sell price not quality. Quality should be what spa services are all about! If price is the final objection then it should be in the hands of the provider to decide what discount is appropriate. In order to sell more than one unit of Botox, we had to pick from an assortment of quantities of Botox to equal todays purchase. The software is not user friendly and the predefined reports are weak at best. It was not a management tool! Worse it did a horrible job of taking the place of our former hosted spa services software. When it came time to leave, they stole our data, gave us a few excel files and redacted them after a few months. I would neither recommend the product nor would I EVER purchase from this vendor again. Review Source DH Desiree H. Executive Assistant Construction Used the software for: Less than 6 months ### "Talk to Technicians, not just salesmen " April 18, 2017 4.0 Overall, interacting with several people there were only two I had significant issues with. Their customer service is helpful if only slightly fragmented. My companies stake holders were not impressed by the service and went elsewhere. However, I still would recommend at least investigating their services to assist your company. Pros Salesmen are very attentive, attempt to find questions to any answers and are quick to return calls. Software is very clean and easy to use as long as you stay within their realm of "basics". Cons Unfortunately, if you have any type of development background this software will not allow you to utilize it unless you upgrade to the API. Prior to purchase we were told we would have Full Access to all features and everything was 100% customize-able. However, there are areas of customization you still need to have a "Super User" (call in to tech support + talk to a manager) to change. Example: Accepting cash in office. The second issue I had is their merchant processing. They don't have syncing with Amazon Pay (primary issue we were told could be done with this software), PayPal or Square. You are charged additionally to use their merchant processing (and with companies my accounting had never heard of/didn't want to use). Again, while promised we would be able to find a work around, eventually it was found even with upgrading to a higher tier with API access, there was an extremely slim chance that different integration methods was possible. Third: The price. Please understand if you desire to let one company manage everything then this software is helpful. However, if you don't then per month charge is rather high when other simple services are free or offer nearly every feature Booker does for 1/5th the price. So, do your research and speak with both Sales force and Tech support before making a decision. Review Source Response from Mindbody May 4, 2017 Dear Desiree, Thank you for your feedback and thoughts. Booker partners with a number of the largest payment vendors to offer our customers a variety of highly secure options. We're sorry to hear that there wasn't an option that you felt worked for your business. We'd love to discuss your feedback on the API access and other specifics if you have time. Thank you for using Booker and for your feedback. Best, The Booker Team jJ joseph J. design Accounting Used the software for: Less than 6 months ### "Pretty rudimentary app" February 3, 2024 1.0 Ive been waiting for 2 weeks to kickstart a marketing, text campaign. ..... Pros the starting point seems to be settling with each of the modules, campaigns, contacts, sms, scheduling, automation...but the instanve one get into it, its a sticky mess Cons crashing features, dated modules, lack of common features, displaying itself as a market automation tool. Silly customer support Reason for choosing Booker was suggested by the admin, frint office staff at a sister business Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) pricing.....What do you dislike about Calendar Management in Booker?(optional) Review Source Julie S. Registered Acupuncturist and Founder Alternative Medicine Used the software for: 2+ years ### "Too many maintenance days per month" October 31, 2020 3.0 I would give it a 5/10 or less for the reasons above, but also it is constantly shutting down for maintenance. The amount of times I would go and book in a Patient, to have the site shut down, made it very difficult to reply only on booker. Pros I like that Booker has a very clean look, and it is quite easy to block time and schedule in Patients/clients. You can leave check-in or check-out alerts for an individual. I also like that when you go to book an appointment, if the client has been in previously, their name will pop up. Cons If I did wish to book multiple recurrent appointments with a Patient, I couldn't do that with a click of a button, I would have to go to each date and book it separately. If an employee has two rooms they are using for the day, you have to have it on seperate columns... i.e. bill 1 and bill 2, which can get complicated for reporting. There is no charting option with the software. Review Source AA Amy A. Owner/Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Please do not choose Booker" December 15, 2016 2.0 Booker has features that real you in but the functionality is antiquated, the "exceptional" customer service is non-existant once you have signed a contract and the features promised in the demo are not all delivered. I consistently get the answer that they are sorry but that feature is not part of the package you purchased - even though my sales rep assured me that it was when I asked him about it many times. There has never been an attempt to make it right or even console me for my trouble. The conversion cost me hundreds of dollars in changes needed to my website and credit card purchasing - many of which turned out to be inaccurate information provided by Booker that still did not fix my problems. Moreover, the software has so many layers and steps to basic operations - it is a way to labor intensive to use. As a small business, your resources can not be tied up in having to change your schedule in three different places just to schedule a client after hours or to have to manually look up each gift certificate number - it doesn't stick with the client when purchased. Come on Booker - these features have been available for years! Booker was a really bad decision on my part and I am looking for something else to replace it with that won't cost me as much to convert. They really did me wrong- whatever you do, don't take the Clover package as this is the software I am working with. They don't tell you ahead of time that it is a different program you than what they demo to you. Pros Ability to create series Cons The company is not upfront or honest. The software is antiquated. It is way overpriced for what you get. Ease of use is not there - it takes multiple steps to complete simple basic tasks. Customer service is not only lacking, they are often rude and incorporate good cop/bad cop techniques to blur the fact that they do not intend to fix your problems at all. Review Source Response from Mindbody January 26, 2017 Amy, We're very sorry that your experience with Booker has not been optimal. We'd love to chat and help you work through these issues if possible. Please contact support@booker.com. Thank you, - The Booker Team MC Michael C. Vice President Medical Practice Used the software for: 2+ years ### "Using it for our Med Spa" September 24, 2019 5.0 Booker does what we need, support has always been responsive and it is easy to use. Pros Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system. Cons We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need. Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances. Alternatives considered [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing Booker Mandated by Francise Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) We were with a franchise that required Booker for a year. Review Source JE JENNIFER E. OWNER/OPERATOR Health, Wellness and Fitness Used the software for: 2+ years ### "Pretty good, need a more affordable tier for solo practitioners" August 18, 2017 3.0 In general I already covered the benefits....but one thing I forgot to complain about is the difficulty in moving a client with multiple treatments!!! I may have a client booked for 3-4 treatments lasting 2-3 hours, and say the opportunity comes up for them to come in an hour earlier. I can't just move the whole appt up! I have to edit each item one by one, updating the appt after each adjustment!!! or just cancel the whole damned-able thing and reenter it?! Pros Seems to be everything I need, like that it's cloud-based, like that it tracks inventory and gives me reports, allows me to keep great notes....I do think it provides all that's needed. Cons Problems with SPEED this past year! Especially if you are in minimum itier. I will say that I'm seriously interested in switching to another company. mindbody offers ASCP/ABMP members a program. It doesn't have as much capability as booker, I think I wouldn't be able to sell products online, etc., but that's not something I use very much anyway. Review Source Response from Mindbody August 21, 2017 Hi Jennifer - Thank you for your feedback. We've made a lot of in speed/stability this year so you should continue to see improvements there. We'll share your feedback with our product team regarding appointments as well. We're always working to make Booker better and take your suggestions very seriously. Thank you for sharing and for using Booker. - The Booker Team VR Verified Reviewer Consultant - Infrastructure & Network Performance Telecommunications Used the software for: 2+ years ### "Please do not purchase Booker" May 31, 2018 1.0 Pros Booker was a good software for the first few months but has been nothing short of a nightmare for the past 2 years. Promise after promise to improve the platform and engineering reasonable redundancy and diversity have all been unfulfilled. If you decide to use Booker, I promise you will experience long outages (sometimes over 2 hours). If you visit the Booker Status Page the day after an outage, it will be as if it never happened. Poof! Cons Booker has not changed or improved since the acquisition by MindBody. My guess is that it will take them months/years to undo the mess created. I feel for the Booker Customer Support team having to make their best efforts to support clients when they often have no clue what the root cause of an outage or system issues is. Review Source LA Laura A. Manager Used the software for: 2+ years ### "Better than others" October 5, 2017 3.0 I hope they put the document management settings back on the brand level, so our new employees don't have to log into both locations on different browsers in order to upload documents. Pros It is pretty simple to use, and they work on improving it often. We were able to edit our membership even though when I called, they told me it could not be done. Cons They have taken some features away that make it very inconvenient. The Brand level is separate from the location levels, so we have to change locations on our screen when we need to do certain things. Also, their customer support is not very good. They prefer you email them, which works in some cases, but most of the time you need more than an email to convey the issue. Second, I have called more than once to find out how to do something, and they were wrong. Last time, I called to see if we could edit our membership to include more than just one service that the benefits could be used for. He told me no, unfortunately I'd have to cancel all of our memberships, make a new one, and then resell all of them. This would take far too long. I did some digging and found the solution on my own, and it was not only possible, but really not that hard. They also update during our open hours. Since we're 6 hours different, it's not surprising but it is very inconvenient to have our system down during that last hour or two of our day. Review Source JA Jennifer A. owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Booker" July 7, 2023 3.0 It was good, it was our first booking system so it worked at the beginning since we ere not sure what we needed. Pros I liked the ease of clients being able to book online and how it integrated into our website. Cons Clients could not purchase their sessions, packages, or memberships online, also their forms were not available when we first started, and the check out process was not the easiest. Review Source JW Jill W. Owner Retail Used the software for: 2+ years ### "Booker Provides the Right Details" January 6, 2021 4.0 We had several manual processes and workarounds to track and fix our data, but the auditing capabilities and ease of use make this system worthwhile! Pros Booker makes it easy to book clients, review accurate data, see clients shared to a membership, easily manage gift cards and online certs, easily view status changes of a membership, provide great auditing capabilities... Cons The customer support is extremely lacking. We also couldn’t get all the reports we needed and had to use a custom developed Stage 1 reporting system that was insanely slow. Our franchise switched systems to a MUCH inferior system due to the poor customer service. The Booker company doesn’t seem interested to work to improve the system based on the client needs. It’s got a great core but there were several bugs that would go on for years and the typical response would be a time consuming workaround, rather than addressing this issue and providing timelines. Review Source IR Ivona R. reviewer Computer Software Used the software for: 1-2 years ### "A Very Useful Tool for Every Business" December 24, 2022 4.0 I use Booker as our point of sale system in a number of locations since everything is in one place, simplifying our work. I've tried seven other point-of-sale programs, including Salon Iris, Square, Micros, and others, but none of them compare to Booker as a POS program for salons. Pros Staff scheduling and operating hours are simple to do and follow to.There are so many options for categories to pick from, and I appreciate that you can create your own, so it's easy to add and remove services from our menu. Cons Too many errors and issues with making appointments. Sometimes it will state there is no personnel on duty or the service won't appear on the menu. Refreshing the page and logging out and back in again won't always work. Review Source MN Michael N. co-founder Used the software for: ### "Best available Cloud based solution for POS & Online Booking" February 3, 2015 5.0 So there is no perfect product BUT... We've run our beauty business for 8 years now using a variety of non-integrated systems including AppointmentQues and Intuit POS. About 2 years ago, we became very frustrated with the total lack of customer support from our current solutions'they literally did not have a phone number to reach a real person in any circumstance. The role Booker would play for us was mission critical so I did some serious due diligence before selecting Booker. I created a massive feature spreadsheet that compared the 4 top contenders. Booker and one other option appeared to be the best on paper. So I called Booker and grilled that sales person for literally 3 hours about all the nuances of Booker. She was cheerful and knowledgable (I think her name was Erica) and answered pretty much all of my questions. We have over 60 employees, so training and switching our software backbone is a huge hassle'you really want to choose the right long term partner so you don't have to deal with all that work again. I'd say Booker gets 98 out of 100 issues and features. It is very elegant and thoughtfully designed and a pleasure to work with on a day to day basis. So much more robust and clean that our previous patched together solutions. Yes, on the rare occasions when the Booker servers go down for an hour at 3pm, you will curse their name, but you will also quickly forgive, because no cloud based solutions has perfect uptime, and this cloud based solution is soooooooo much better than our previous desktop apps. Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly'it seems that adding new customers might be getting more CEO focus than improving the user/customer experience. But so far, Booker appears to still be the best available option. Side note: Robert Schmidt in support is a rockstar and really gave us a lot of good advice and strategic insights related to Booker. PROS: Smart, friendly people in customer support that live in NYC or SoCal. They really know their stuff and try hard to help you. And they don't speak English as a 3rd language or live in Bangladesh! Well thought out, elegant interface. CONS: Booker needs to hire more/task more programmers to fix glitches in the system'fixes trickle in, but far more slowly than other SaaS providers in other industries. Feels like they are resting on their laurels with features'slow to fix or add features Review Source CW Celeste W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Just switched BACK to Booker from another booking software" July 25, 2019 4.0 We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!! Pros Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options. Cons The customer support could be faster and more helpful. The client end of scheduling could be easier for the client. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Booker Negative reviews from staff who used Mindbody in other clinics. Review Source TR Tom R. Owner / Operations Director Hospitality Used the software for: 2+ years ### "Gregory O - Superb Customer Service Experience" November 25, 2016 5.0 I want to sincerely thank Booker for the excellent service provided by Gregory O, during several recent requests we made; He has gone above and beyond, even supplying me with a level of data and assistance I was previously told would not be possible to get. He did it in an extremely expeditious and efficient manner and again affirms our confidence that Booker is the leading platform in our industry. Thanks again for providing such a great business tool and we look forward to using booker for many years to come. Pros The "all in one nature" of the platform but also the ability to have an online store that links to our actual inventory and pricing levels in real time. The confirmation email for appointments are a great asset to in terms of revenue loss prevention and saves time for our staff, not to mention our clients love the convenience. The pre-authorization of credit cards is a great function again for loss prevention. Cons 1, There have been times recently were the downtime or stability (slowness) of the platform has not been acceptable. 2, The ip lock function only works with v4 ip addresses (most ISP's are now using v6's rendering the function useless unless you pay extra for static IP's. Review Source Response from Mindbody November 28, 2016 Tom - thank you for the great review and feedback on how we can improve Booker. I'll be sure to pass this along to our product team. Thanks! - Jason AR Alexander R. Float consultant Management Consulting Used the software for: 2+ years ### "Booker is awesome compared to other software options " December 22, 2020 5.0 Very good experience Pros Definitely go with booker, I used the software for 5 years. It’s cheaper than most competitors for the great performance it has, booker is more user friendly and has multiple different pathways to solve the same problem to offer multiple routes of action. So like I said I worked with booker for a long time and loved it, however the corporate branch of our company has recently forced the rest of us franchises to transition to another software that is not booker. Honestly I’m sad because booker was so much better than this new software is and there’s nothing we can really do. This is software is terrible as it has made the user experience of our employees and clients much more difficult, both of which were aspects that booker excelled in. Cons Honestly nothing bad to say about booker Review Source AS Amanda S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "So far - so good!" August 26, 2016 5.0 I've worked with the Booker system for 8 months now, and I've definitely enjoyed my experiences with it. We receive near live updates whenever there is an issue with the system - instead of being left to guess, as with other Spa software systems. I've found it to be clean, well designed, aesthetically pleasing, simple to understand, and full of hidden abilities that I have found to be extremely helpful in the management of our organization. Although there are a few capabilities I wish it could offer, Booker is genius at what it does already. Pros \- Ease of use - Mobile application - Partnership with Frederick - Easy to book online - Aesthetically pleasing - Easy access to customer service (with real people!) Cons There are certain limitations to the software that I don't quite endorse, and would love to have more accessibility to customize the features inherent in the system. For instance, we would love to be able to format, on our own, the infrastructure of the Administrator, Reservationist, and Staff roles to allow for certain levels of access to information. Although we have found a way to "Macguyver" the system, we'd love for there to be a more direct system for integrating digital SOAP notes, as well as intake form and profile management by the client when they log in to book an appointment. There have been other, very slight issues, which have caused some annoyance to our clients - such as the automatic CC authorization process when opening orders, or when clients are unable to cancel upcoming appointments online at their convenience (so long as it does not violate our 24-hour policy). Review Source VR Verified Reviewer Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Good but Pricey" July 29, 2020 4.0 My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt. Pros I knew this program backwards and forward- To me it was easy to use and simple to teach new staff. Gift Card & Client look up was easy & had multiple ways to find something if you had very little info from client to go on. Cons The price was my biggest issue. As a massage therapist I wish it had better SOAP note section or my even a body to make charting on a client better- it is a scheduler mainly though so I don't know. Just would have been a nice added feature that other competing scheduling software had. Review Source LL Lori L. Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Frustrating and inconsistent" August 3, 2017 4.0 The ability to serve multiple locations and the ability to book appointments and sell retail simultaneously. Pros I like the fact that Booker can be used for multiple locations and is helpful with daily, weekly, monthly, and yearly statistics. I can use the data to determine what I need to do differently regarding sales, promotions, etc. I can also use the data to determine what services, promotions, etc. are going well and should definitely be continued. Cons The customer support is lacking. It has been so frustrating to speak to so many different reps. The notes they take and calls they log has been very inconsistent, making follow-through to a resolution impossible. Even when issues have been pushed through to technical support or the development team, we have gotten little to no helpful feedback. I feel the software could use some updating to improve on the ease of use. Mostly, I feel customer support reps should be trained to actually offer "support," rather than offer a "pat" answer and such as, "This is not a Booker issue," or "I can't really tell you why that is happening, call us again if the problem reoccurs." Overall, our experience has been frustrating. In all fairness, our particular "case," which includes many different issues has been escalated to someone in management, but this has taken several months. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.