# Page 3 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Booker the right Appointment Scheduling solution for you? Explore 978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (978) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Booker ## Showing most helpful reviews Showing 51-75 of 978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashely S. Recruiter Consumer Services Used the software for: 2+ years ### "Book It!" October 11, 2018 5.0 Pros Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system. Cons The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue. Review Source CW Connie W. Spa Director Hospitality Used the software for: 2+ years ### "Keeping everyone on the same page" September 30, 2019 5.0 The survey section is really helpful to hear from clients on what we can add or change to make their experience the best it can be. The flexibility of having booker app on our phone lets us have everything we need at all times. Pros Booker is so great. Everyone of my staff has their own logins to look at their schedules at any time. My accounting department (that is in a different building) has access to check balances....my HR department can also access it to do payroll....making it easy for us all to stay on the same page of the business. At any time my GM can look at the dash board to see where we stand any any given time of the month. The clients love it because they can make appointments on line and they love the text reminders for their appointments. As the director I want to make sure clients are happy...I get feed back from surveys that let us know if we are doing things right or if we need to improve on things. Bookers Customer service used to be a little frustrating but I feel like they have really stepped it up lately. Thanks Booker for helping us do our job in a very efficient way! Cons I wish we could add specials or notes to certain days...their really isn’t any place for that. We end up putting notes in someone’s schedule so it shows up on the day...it works but not ideal. Reason for choosing Booker He price point Review Source SP Stephanie P. Cosmology Consumer Services Used the software for: 2+ years ### "Booker for salon entrepreneur" March 26, 2024 3.0 Pros Text confirm and remind Online booking Cons Customer appointment history is glitchy and sometimes dose not show history and notes as needed Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Booker Messaging Someone uploaded all of my data for me from old software. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Booker looked easier. Tech imported all my old contact info for me. Review Source PM Pamela M. Corporate Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Could not do without it" September 17, 2019 5.0 The pro's definitely outweigh whatever problems or frustrations I have with Booker, so I'm overall a happy customer and will continue working with them. I honestly could not do without this software and look forward to them making more improvements to make it an even better products. Pros I appreciate that my clients can book online and purchase gift certificates when I'm too busy to answer the phone. It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease. I love that I am also able to track client history and their progress. As we get busier and our client base grows, it can become more challenging to manage paper files and this has helped us cut down on paperwork, thank goodness! Cons There is definitely a learning curve with Booker and there have been times when I've been unsure of how to do something, and have had to contact their support team. One of the glitches that annoys me, is that when I add a new staff member, it adds or populates their name in the calendar even before their official start date! It can be confusing. The same happens when I terminate a staff member or switch them to 'inactive' - then their name and client appointmentss that day, all disappear from view. This is probably one of the more frustrating things for me. I also wish I could do a bit of my own customization like removing things from a drop down table that do not able to me. Review Source JG Jeremy G. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Worst Experience! Horrible customer service and a software full of glitches" June 20, 2019 1.0 Pros Overall, the system is very user friendly internally and for clients. Clients find the online booking easy, WHEN it is working. I have appreciated the customization of the membership features. Cons Customer service has been horrible. Whenever the software has a glitch (which I get a new one 2x or more a month), it takes about 2 weeks to get a response and over 6 months to fix the issue (if they even fix it). I consistently have to follow-up by emails and calls to get any kind of response. They provide no updates along the way. Currently, the software does not allow clients to book multiple services at the same time. This feature worked for months and then suddenly just stopped working. When clients try to book online, it shows that my schedule is completely full for 2 months when there are spots available. Due to their error, I have been getting an influx of calls and emails from clients which is wasting so much time in the office. The whole purpose of an online booking system is for clients to book themself and decrease the demand on front desk staff. Additionally, I have been losing clients in the process. Ever since the most recent glitch, I have seen the number of online bookings go down and my schedule is significantly lighter. Whenever I reach out, they state that they have other work orders with higher priority. When clients are unable to book, this should be number 1 priority! I am losing clients and business. Booker is a premium price compared to their competitors but they certainly do not provide a premium service. My experience with schedulicity was so much better for $20/mo compared to the forever faulty Booker system for $200. Review Source EB Elizabeth B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Garbage " December 9, 2021 1.0 Terrible! Pros No pros to this product. The only reason I have kept is it is a pain to move software but not that there are so many more on the market that are better we are switching. Cons It was constantly down. Never seemed to be up and running when we needed it especially the app. It never seemed to work right. Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Booker I didn't they were not out when I purchased booker years ago. My ex partner purchased booker and set it up. Review Source JS Jill S. owner Events Services Used the software for: 1-2 years ### "Booker is a scam!!!!!" October 16, 2019 1.0 Nothing that I needed support with and is standard expectations were attended to nor problems resolved. Pros running payroll reports there is pretty much nothing else. Cons It is impossible to get it set up appropriately, after 4 months of phone calls, I still never got the appropriate credit cards to run internally. I was able to set up an acct with their third party processing but could never actually link that to closing appointments. It was a full time job to communicate with customer service and after 4 months this was never rectified. Their rates doubled from when I signed on and are now even with mindbody yet the service and function is not as good. I am open seasonally and so when I signed on I very clearly asked if I would not be charged for the months I am closed and was very clearly told that I would not be charged. When I went to put my account on vacation mode I was told this is not an option. Reason for choosing Booker it was less expensive but it was not really. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I was looking for less expensive which they advertised but then wound up being the same with less customer service. Review Source Response from Mindbody November 4, 2019 Hi Jill- Thank you for sharing your experience with us - we are sorry to hear that our software and service did not meet your expectations. We wish your business the best, and hope that you were able to find a business management solution that fits your needs as a seasonal business. DH Desiree H. Executive Assistant Construction Used the software for: Less than 6 months ### "Talk to Technicians, not just salesmen " April 18, 2017 4.0 Overall, interacting with several people there were only two I had significant issues with. Their customer service is helpful if only slightly fragmented. My companies stake holders were not impressed by the service and went elsewhere. However, I still would recommend at least investigating their services to assist your company. Pros Salesmen are very attentive, attempt to find questions to any answers and are quick to return calls. Software is very clean and easy to use as long as you stay within their realm of "basics". Cons Unfortunately, if you have any type of development background this software will not allow you to utilize it unless you upgrade to the API. Prior to purchase we were told we would have Full Access to all features and everything was 100% customize-able. However, there are areas of customization you still need to have a "Super User" (call in to tech support + talk to a manager) to change. Example: Accepting cash in office. The second issue I had is their merchant processing. They don't have syncing with Amazon Pay (primary issue we were told could be done with this software), PayPal or Square. You are charged additionally to use their merchant processing (and with companies my accounting had never heard of/didn't want to use). Again, while promised we would be able to find a work around, eventually it was found even with upgrading to a higher tier with API access, there was an extremely slim chance that different integration methods was possible. Third: The price. Please understand if you desire to let one company manage everything then this software is helpful. However, if you don't then per month charge is rather high when other simple services are free or offer nearly every feature Booker does for 1/5th the price. So, do your research and speak with both Sales force and Tech support before making a decision. Review Source Response from Mindbody May 4, 2017 Dear Desiree, Thank you for your feedback and thoughts. Booker partners with a number of the largest payment vendors to offer our customers a variety of highly secure options. We're sorry to hear that there wasn't an option that you felt worked for your business. We'd love to discuss your feedback on the API access and other specifics if you have time. Thank you for using Booker and for your feedback. Best, The Booker Team AW Amy W. General Manager of Salons Health, Wellness and Fitness Used the software for: 2+ years ### "Booker has gone from limping along to ruined by mindbody online, customers are fleeing" March 7, 2019 3.0 It's constantly broken, ESPECIALLY for enterprise level clients that have 'Brand' accounts with multiple locations. Their outage record is deplorable and now that theyve been bought out by MindBody Online, they've made themselves the highest price product on the market by a HUGE margin with nothing to back it up. We have signed contract pricing with booker and they are now refusing to honor it after the acquisition. Customers all just got hit with HUGE new bills, are pissed, and are leaving in droves. Us included and we are taking all of our locations. Bye Booker. Dumb move. Pros Booker is one of the more intuitive to use softwares on the market, and I've used them all. It is easy to find your way around even without training which makes it great for new employees still learning Cons It's constantly broken, ESPECIALLY for enterprise level clients that have 'Brand' accounts with multiple locations. Their outage record is deplorable and now that theyve been bought out by MindBody Online, they've made themselves the highest price product on the market by a HUGE margin with nothing to back it up. We have signed contract pricing with booker and they are now refusing to honor it after the acquisition. Customers all just got hit with HUGE new bills, are pissed, and are leaving in droves. Us included and we are taking all of our locations. Bye Booker. Dumb move. Review Source jJ joseph J. design Accounting Used the software for: Less than 6 months ### "Pretty rudimentary app" February 3, 2024 1.0 Ive been waiting for 2 weeks to kickstart a marketing, text campaign. ..... Pros the starting point seems to be settling with each of the modules, campaigns, contacts, sms, scheduling, automation...but the instanve one get into it, its a sticky mess Cons crashing features, dated modules, lack of common features, displaying itself as a market automation tool. Silly customer support Reason for choosing Booker was suggested by the admin, frint office staff at a sister business Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) pricing.....What do you dislike about Calendar Management in Booker?(optional) Review Source MC Michael C. Vice President Medical Practice Used the software for: 2+ years ### "Using it for our Med Spa" September 24, 2019 5.0 Booker does what we need, support has always been responsive and it is easy to use. Pros Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system. Cons We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need. Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances. Alternatives considered [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Reason for choosing Booker Mandated by Francise Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) We were with a franchise that required Booker for a year. Review Source JE JENNIFER E. OWNER/OPERATOR Health, Wellness and Fitness Used the software for: 2+ years ### "Pretty good, need a more affordable tier for solo practitioners" August 18, 2017 3.0 In general I already covered the benefits....but one thing I forgot to complain about is the difficulty in moving a client with multiple treatments!!! I may have a client booked for 3-4 treatments lasting 2-3 hours, and say the opportunity comes up for them to come in an hour earlier. I can't just move the whole appt up! I have to edit each item one by one, updating the appt after each adjustment!!! or just cancel the whole damned-able thing and reenter it?! Pros Seems to be everything I need, like that it's cloud-based, like that it tracks inventory and gives me reports, allows me to keep great notes....I do think it provides all that's needed. Cons Problems with SPEED this past year! Especially if you are in minimum itier. I will say that I'm seriously interested in switching to another company. mindbody offers ASCP/ABMP members a program. It doesn't have as much capability as booker, I think I wouldn't be able to sell products online, etc., but that's not something I use very much anyway. Review Source Response from Mindbody August 21, 2017 Hi Jennifer - Thank you for your feedback. We've made a lot of in speed/stability this year so you should continue to see improvements there. We'll share your feedback with our product team regarding appointments as well. We're always working to make Booker better and take your suggestions very seriously. Thank you for sharing and for using Booker. - The Booker Team SS Summer S. Used the software for: Less than 6 months ### "Terrible customer service" January 4, 2016 1.0 I purchased this product under the guidance of one representative who basically went MIA the moment my card was charged. He set up a training appt at the wrong time from a previously agreed upon time. He also told me my "sign up fee" was a "set up fee" which made me think I was going to at least be assisted in setting up my acct. I tried several times (email and calls to his direct line) to reach him the moment I received the confirmation email for my training time, never received a response back. At that point I attempted the main number but couldn't get through for days. Your wait time is 2 minutes is what I heard for several calls totaling in over 30 min +. I finally reached someone (6 days after initial purchase) and I had decided to cancel my acct. due to my experience with poor customer service. I was told then that my investment, in what I thought was a set up fee, cannot be refunded as sign up fees are nonrefundable. On top of it all they charged my acct a prorated amount for 8 days of service (assuming 8 bc they were slow in canceling). So now after not receiving any training or set up assistance with many hours sitting on hold they are still keeping my money. I do not recommend this product to anyone at all! Stay away! Cons I purchased this product under the guidance of one representative who basically went MIA the moment my card was charged. He set up a training appt at the wrong time from a previously agreed upon time. He also told me my "sign up fee" was a "set up fee" which made me think I was going to at least be assisted in setting up my acct. I tried several times (email and calls to his direct line) to reach him the moment I received the confirmation email for my training time, never received a response back. At that point I attempted the main number but couldn't get through for days. Your wait time is 2 minutes is what I heard for several calls totaling in over 30 min +. I finally reached someone (6 days after initial purchase) and I had decided to cancel my acct. due to my experience with poor customer service. I was told then that my investment, in what I thought was a set up fee, cannot be refunded as sign up fees are nonrefundable. On top of it all they charged my acct a prorated amount for 8 days of service (assuming 8 bc they were slow in canceling). So now after not receiving any training or set up assistance with many hours sitting on hold they are still keeping my money. I do not recommend this product to anyone at all! Stay away! Review Source LA Laura A. Manager Used the software for: 2+ years ### "Better than others" October 5, 2017 3.0 I hope they put the document management settings back on the brand level, so our new employees don't have to log into both locations on different browsers in order to upload documents. Pros It is pretty simple to use, and they work on improving it often. We were able to edit our membership even though when I called, they told me it could not be done. Cons They have taken some features away that make it very inconvenient. The Brand level is separate from the location levels, so we have to change locations on our screen when we need to do certain things. Also, their customer support is not very good. They prefer you email them, which works in some cases, but most of the time you need more than an email to convey the issue. Second, I have called more than once to find out how to do something, and they were wrong. Last time, I called to see if we could edit our membership to include more than just one service that the benefits could be used for. He told me no, unfortunately I'd have to cancel all of our memberships, make a new one, and then resell all of them. This would take far too long. I did some digging and found the solution on my own, and it was not only possible, but really not that hard. They also update during our open hours. Since we're 6 hours different, it's not surprising but it is very inconvenient to have our system down during that last hour or two of our day. Review Source EJ Eric J. Owner Used the software for: 2+ years ### "Used to be good, now stinks" January 14, 2018 1.0 It works, but I need decent customer service. Pros Booker works fairly well most of the time, but there are occasional glitches and every once in a while the system will crash, but that seems to have gotten better in time. User friendly and fairly intuitive Cons Booker's customer service has gone to waste. It used to be good. You could get someone on the phone who knew what they were doing and they'd solve your problems. A while back they started using a call center in god knows what country and they STINK! It's become impossible to get a hold of anyone who can solve problems. They don't respond to emails, or if they do, it's just an automated response that doesn't really address the issue. Review Source Response from Mindbody January 16, 2018 Hi Eric- We are sorry that our customer service didn't meet your expectations. We have invested a lot over the years to add more and more self serve options so that customers can get the help they need without necessarily having to speak to someone over the phone. Overall less than 20% of our customers find it necessary to call into our Customer Service team as most are finding their answers through our online help center or through Booker's intuitive design. We do understand that some customers prefer to speak directly to someone and we continually monitor and train our Customer Service teams to provide the best support possible for when customers do find a need to speak to a live person. Again, we are sorry that we didn't meet your expectations with regards to our live agent support. -The Booker Team JW Jill W. Owner Retail Used the software for: 2+ years ### "Booker Provides the Right Details" January 6, 2021 4.0 We had several manual processes and workarounds to track and fix our data, but the auditing capabilities and ease of use make this system worthwhile! Pros Booker makes it easy to book clients, review accurate data, see clients shared to a membership, easily manage gift cards and online certs, easily view status changes of a membership, provide great auditing capabilities... Cons The customer support is extremely lacking. We also couldn’t get all the reports we needed and had to use a custom developed Stage 1 reporting system that was insanely slow. Our franchise switched systems to a MUCH inferior system due to the poor customer service. The Booker company doesn’t seem interested to work to improve the system based on the client needs. It’s got a great core but there were several bugs that would go on for years and the typical response would be a time consuming workaround, rather than addressing this issue and providing timelines. Review Source JN Jennifer N. LMT/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "overall has been good, sometimes tough to get questions answered or get a CSR " May 23, 2017 4.0 Easy on line booking, easy pos, easy scheduling, Pros I like how easy it is for people to book appointments, how it keeps track of room usage, payroll and other functions. Great that is can be used on smartphones for booking appointments on the fly, notifications via text and email! Cons System slow downs have been awful the last few months, we have had intermittent notification glitches (ie people not getting notified of appointments), problems with people thinking they booked appointments but for some reason it didn't go through this needs to be better - customers are unaware that it didn't go through because of missing information on their end - a tiny red star doesn't really cut it for people to see. Should say somewhere - at the end if you do not get a pop up saying Thank you for your appointment - you are missing information or your selection didn't go through. I wish there was a more integrated system for marketing that allows target marketing, I didn't like having to purchase yet another system like Mail Chimp and now HireFredrick. Really gets very expensive. Review Source Response from Mindbody July 28, 2017 Thank you for using Booker and for your thoughtful feedback. We've put a lot of effort into helping the system run faster with greater stability so hopefully you're seeing those improvements. Happy to hear that it's working so well for you overall! - The Booker Team MN Michael N. co-founder Used the software for: ### "Best available Cloud based solution for POS & Online Booking" February 3, 2015 5.0 So there is no perfect product BUT... We've run our beauty business for 8 years now using a variety of non-integrated systems including AppointmentQues and Intuit POS. About 2 years ago, we became very frustrated with the total lack of customer support from our current solutions'they literally did not have a phone number to reach a real person in any circumstance. The role Booker would play for us was mission critical so I did some serious due diligence before selecting Booker. I created a massive feature spreadsheet that compared the 4 top contenders. Booker and one other option appeared to be the best on paper. So I called Booker and grilled that sales person for literally 3 hours about all the nuances of Booker. She was cheerful and knowledgable (I think her name was Erica) and answered pretty much all of my questions. We have over 60 employees, so training and switching our software backbone is a huge hassle'you really want to choose the right long term partner so you don't have to deal with all that work again. I'd say Booker gets 98 out of 100 issues and features. It is very elegant and thoughtfully designed and a pleasure to work with on a day to day basis. So much more robust and clean that our previous patched together solutions. Yes, on the rare occasions when the Booker servers go down for an hour at 3pm, you will curse their name, but you will also quickly forgive, because no cloud based solutions has perfect uptime, and this cloud based solution is soooooooo much better than our previous desktop apps. Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly'it seems that adding new customers might be getting more CEO focus than improving the user/customer experience. But so far, Booker appears to still be the best available option. Side note: Robert Schmidt in support is a rockstar and really gave us a lot of good advice and strategic insights related to Booker. PROS: Smart, friendly people in customer support that live in NYC or SoCal. They really know their stuff and try hard to help you. And they don't speak English as a 3rd language or live in Bangladesh! Well thought out, elegant interface. CONS: Booker needs to hire more/task more programmers to fix glitches in the system'fixes trickle in, but far more slowly than other SaaS providers in other industries. Feels like they are resting on their laurels with features'slow to fix or add features Review Source TM Tabetha M. Receptionist Health, Wellness and Fitness Used the software for: Less than 6 months ### "So easy my 10 year old brother could use it" September 16, 2023 5.0 Pros The features make sense, and I've noticed as Booker is updating and adapting it just gets better. Cons Although the updates are helping, it's just constant. Some of the updates don't really feel needed (like adding on upgrades during services. I liked the options just popping up. Now I have to do an extra step to add it.) Review Source CW Celeste W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Just switched BACK to Booker from another booking software" July 25, 2019 4.0 We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!! Pros Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options. Cons The customer support could be faster and more helpful. The client end of scheduling could be easier for the client. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Booker Negative reviews from staff who used Mindbody in other clinics. Review Source AR Alexander R. Float consultant Management Consulting Used the software for: 2+ years ### "Booker is awesome compared to other software options " December 22, 2020 5.0 Very good experience Pros Definitely go with booker, I used the software for 5 years. It’s cheaper than most competitors for the great performance it has, booker is more user friendly and has multiple different pathways to solve the same problem to offer multiple routes of action. So like I said I worked with booker for a long time and loved it, however the corporate branch of our company has recently forced the rest of us franchises to transition to another software that is not booker. Honestly I’m sad because booker was so much better than this new software is and there’s nothing we can really do. This is software is terrible as it has made the user experience of our employees and clients much more difficult, both of which were aspects that booker excelled in. Cons Honestly nothing bad to say about booker Review Source TH TONYA H. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is a very useful tool in our Spa" December 11, 2019 5.0 Very pleased. We've been using it since day 1 in our Spa -6 years. Like I said before, really like the add-ons of \[SENSITIVE CONTENT HIDDEN\], for Marketing; and \[SENSITIVE CONTENT HIDDEN\], for never missing a call. Pros You can be very thorough in booking your appointments. Especially like the details tab where you can add notes for each client & can even scan pages into their account. Can easily see their appointments & past orders. We like the add ons to the software, as well - \[SENSITIVE CONTENT HIDDEN\] Cons Sometimes, when you make a mistake, it's hard to back out of it, especially with payments. You just have to force other transactions to make the outcome that you needed in the first place. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Booker Booker just seemed to be a better fit and a better value for our money, for what we needed in a booking system for a small operation. Review Source VR Verified Reviewer Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Good but Pricey" July 29, 2020 4.0 My experience was great with them. The customer service was great- easy to contact & fix any issues I dealt with prompt. Pros I knew this program backwards and forward- To me it was easy to use and simple to teach new staff. Gift Card & Client look up was easy & had multiple ways to find something if you had very little info from client to go on. Cons The price was my biggest issue. As a massage therapist I wish it had better SOAP note section or my even a body to make charting on a client better- it is a scheduler mainly though so I don't know. Just would have been a nice added feature that other competing scheduling software had. Review Source EC Emily C. Spa Manager Cosmetics Used the software for: 2+ years ### "Booker Review " January 24, 2017 5.0 We love Booker here at our spa. I love the features we use for creating yoga classes and memberships as well. It's very easy to use in that aspect. Scheduling appointments is a breeze and checking customers out couldn't be easier. I do wish there was a way to put notes onto gift card codes or under a customer's name so that if there is any confusion with an order or if someone gave their gift card to someone else, we could go back and see who they gave permission to use that gift card. Another thing that would be a great feature to add to Booker is the use of storing a client intake form on a client's file in the system. If we were able to take a photo of a signed client consent form with all of their information on it and upload it to Booker as a PDF file, it would be truly magical. Paper piles up... we would love to go digital :) Pros The ease of scheduling. It is simple to teach new people and services just pop up when you start typing them. I like that. Cons Sometimes the system can be a little bit slow. It is truly only difficult when there are lots of people waiting on you. Review Source Response from Mindbody January 31, 2017 Thank you for your excellent feedback Emily. We're thrilled that using Booker is working so well for your business. You can use the Document Storage feature to save information on clients as you mentioned in your review. If you have questions, please contact support@booker.com. Thank you for using Booker! - The Booker Team TT Thelma T. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Do NOT get Booker" April 7, 2017 2.0 I'm a receptionist at a spa and booker has been off and on for the last week. We've had booker for almost two years and it's been a mess. When it's working it's fine but that's only 20% of the time. Our clients honestly just pitty us when we say our computers are down because it happens at least one a week if not more. Messages will pop up at the top of the screen saying booker is investigating the slowness but then nothing comes from that. Due to this appointments don't show up on the schedule because when the system is going in and out it's unclear if the appointment is actually booked. Inventory is also difficult with this software. We tried to use Booker once and it threw the numbers off so badly it took two months to correct it. Easy to say we will NOT make that mistake again. They claim to have a live chat for support but now you have to create a whole new account to be able to chat. And when you try to create that new account it doesn't take you through all the steps so you never actually get to use the live chat. I could go on for hours with complaints honestly. Bottom line, don't waist your time. We are currently looking for another system to use. Pros None. Cons The entire system. Review Source Response from Mindbody April 11, 2017 Thelma - Sincere apologies for the issues you've experienced using Booker. We'll reach out or contact us at support@booker.com to discuss further. We'd like to help you use the software to meet your needs, and are sorry about the issues you've experienced. - The Booker Team Similar Products Featured