# Page 4 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Booker the right Appointment Scheduling solution for you? Explore 978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (978) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Booker ## Showing most helpful reviews Showing 76-100 of 978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CW Crystal W. assistant manager Used the software for: 2+ years ### "sub par. Booker is always breaking on the busiest days, unreliable." February 19, 2018 4.0 Pros Booker does help us with booking appointments. Our clients really enjoy online booking, however i saw there is going to be an update in the next week. I will be curious to see how quickly they ruin what already works... Cons something is always wrong with the software. dropping credit cards, dropping appointments. they took away simple features and moved them to its new Frederick site. as a long time customer, we felt this move was unprofessional. you have to pay so much extra for something as simple as text or appointment reminders. (a feature that used to be FREE). the busiest Fridays, they will do site maintenance and you will be very embarrassed in front of your clients. happens way too much. Review Source Response from Mindbody February 26, 2018 Crystal - Thank you so much for taking time out of your day to leave a review for Booker! We're so happy to hear that your clients enjoy our online booking features. We also want to thank you for providing constructive feedback on certain features that you feel are not working up to your standards. I will relay this information to our product development team so they are aware of the issues you are experiencing. We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product. Thank you! - The Booker Team VR Verified Reviewer Owner Used the software for: 2+ years ### "Booker has almost everything a practice or spa needs. Unfortunately they are now owned by MindBody. " June 21, 2018 5.0 Pros Easy booking, and has improved over the years Backend booking/rebooking is quick Lots of customization with system settings Little downtime, but recently some issues with payments and texts (MindBody taking over?) Easy scheduling of employees Integrates well with hireFrederick.com Cons Owned by MindBody. I ran from MindBody years ago, and now they bought Booker... New pricing tiers available on July 1st, 2018, but currently secret? Cost for API access is extremely high, must be on the top tier. MailChimp limited on API which forces use with HireFrederick Review Source AM Ash M. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Awful... " June 9, 2019 2.0 Terrible. Pros Besides it being easy to use that is about it. Cons When clients book online they have the most difficult time 85% of people booking will call us because its so frustrating. I have even had clients try to book and then call me and I wont be able to delete the " Customer booking" icon and i'm unable to book them. Sometimes appointments go missing out of the blue and then I have to re log in and it re appears. THATS AWFUL. If you have to have a card on file you cant just click payments tab on the scheduling page because THEY CHARGE THE CLIENTS EARLY. WHY! I now have to go into the clients profile and put payment in ( a huge inconvenience). I was asked to rate and do a survey with them and they said they would call me and never did. I have no idea how this has 4 stars because its an absolute pain to use... I have been speaking with the spa owners to switch to mind body or booksy because booker is not reliable. Review Source DP Darryll P. Owner Used the software for: 2+ years ### "Great for a very simple business but membership tracking and online booking is lacking" December 20, 2017 2.0 Pros The interface is fairly simple and calendar driven. Automated credit card processing expecially for memberships is lacking. Cons Reporting is primitive. You often have to run and grab data from multiple reports to do simple things like get payroll/commission data. Many reports can't be printed without being chopped up into multiple pieces of paper. Membership tracking and the resetting of benefits isn't automated unless services match payments in a very structured way. Online booking is available and they give you two options. One option is too small to see on mobile and the other option requires registration which causes new clients to bounce off at a high rate. Booker is an old architecture with a front end web interface bolted on to make it look like a cloud option but the hybrid nature is quirky. Review Source Response from Mindbody January 16, 2018 Hi Darryll - Thank you for taking the time to review Booker. I have taken note of the issues you have been experiencing with membership tracking and reporting and will be sure to bring this up to our product development team. Again, we truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product. Thank you! - The Booker Team MA Mariana A. OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "SLOW TO FIX KNOWN ISSUES, Search for Another Option!" September 18, 2019 2.0 This software sends a message to the merchant that the customer's card was approved and then immediately sends a message to void that transaction. Which is Leaving the customer with multiple approvals ( Money withdrawn from their bank ) and having to pay again for the services when they arrive in our salon. I have given them over 9 months to resolve this issue and to NO AVAIL! Luckily my own customer service skills have saved me from having angry customers write bad reviews! When I opened my second location, I decided to use another software and same merchant. I have NO PROBLEMS at all with that location. They point the finger at the merchant because they don't have the capability to know how to fix their own software. Besides that huge issue, our software will just crash randomly leaving us no access to customer information. Pros Easy to use Online Booking integration easy with website ( but that's common for all softwares now ) Cons Overall Unstable software Support doesn't RESOLVE anything Crashes and completely shuts down for hours at random times ( leaving no access to any customer information ) Review Source CB Chris B. Owner Retail Used the software for: 2+ years ### "Great Technology for Salons that want to scale and grow" August 3, 2017 5.0 Pros Online Booking. Flexibility with using Rooms vs. Employees. Reporting. Ability to manage all aspects of clients and employee data. Cons There's a lack of Sales Funnel Integration with Frederick i.e. There is so much data that is in Booker/Frederick, that should allow us to create customized sales funnels in order to remarket and market to our existing clients. Frederick is limited into the emails sent, and there should be more control/flexiblity given to the owner. Currently, i'm using Clickfunnels and other email software to close that loop to create email sales funnels as well as other sales funnels from paid traffic sources. Digital Marketing is the future of all businesses and a crucial component of that is Sales funnels from organic traffic and paid traffic from FB ads, Youtube Ads, Instagram Ads to enter into Sales Funnels. The power to remarket and retarget those clients from Booker/Frederick Data can really scale each business and should be in the hands of the business owner/marketer. We have been doing that manually using Clickfunnels and Other Email Software providers. Review Source NN Nichola N. Owner Cosmetics Used the software for: 2+ years ### "My old booking system" December 6, 2022 4.0 Always ok Pros Stock was easy to navigate staff schedule was in two week block which we loved so we could to alternate schedules Cons NOt able to do repeat bookings, Not contactless pay Review Source SG Sara G. Massage Therapist, Esthetician, Nail Technician Health, Wellness and Fitness Used the software for: 2+ years ### "Booker keeps my life together!" January 20, 2017 4.0 I have been using Booker for several years now. I use it not only to run my business but to manage my life! I don't have employees, so Booker acts as my receptionist by sending confirmation/reminder emails and texts, Happy Birthdays, etc. I love that a little cupcake is displayed next to a client's name on the schedule when their birthday is near so I can remember to ask about their plans and make them feel special. This kind of thing makes clients want to keep coming back! Love the app as well as a quick reference. Customer service is rapid and always more than helpful. With a few more modifications and minor improvements, I would rate this company 5 stars! Thanks, Booker! Pros Almost everything. Cons There are a few bugs that still need to be worked out, especially with the app. Sometimes I have to cancel an appointment instead of just adjusting it, and then the client gets confused about the cancellation email. Also, I'm confused about the referral program. I recently referred a friend and she signed up. I have heard nothing back about it. Review Source Response from Mindbody January 26, 2017 Thank you so much Sara for your feedback and for using Booker. We're so glad that it's working for you! We'll be in touch about the referral issue, or contact support@booker.com if we can help out. You rock! - The Booker Team ZO Zalla O. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "8 years and counting" January 24, 2017 4.0 I've been using booker for 7 years in my business after a year using it elsewhere and it's grown with me and my business from a single service provider to 20 employees with 2 locations. It's pretty great. Always adding new features. Phone customer service is \*usually\* on point, but chat sucks and going through the online search of issues never reveals the answer I need. My employees love having access to their schedules from anywhere. We love all the ways it helps us remain paper free - we can enter digital intake forms and notes, and send e-receipts. And they're always trying new things to help us market better and retain customers. Pros Ease of access from anywhere, availability of online booking Cons Online booking is clunky (hard to just say when is Niki available this week). Booking needs more robust features (only allow certain services at certain times) Review Source Response from Mindbody January 27, 2017 Thank you for your feedback Zalla. Sounds like you've built a wonderful successful business. We're honored that you've chosen to run and grow your business with Booker. Thank you! - The Booker Team EC Emily C. Reservationist Cosmetics Used the software for: 2+ years ### "Scheduling, moving, canceling, and changing appointments is easy. " August 8, 2017 5.0 We are able to schedule, complete orders, keep up with client profiles, and take inventory with ease. It gets the job done for our spa and we rely on it completely! It was a great software choice for us. We would not use anything else. Pros I love the client profile. You can look back and see everything he/she has bought, what services they got, and you can also make notes about the client if they are allergic to anything or have any preferences during their appointment! With this feature, we can see everything we need to know about the client's appointment when we print out the itinerary for the day. This way, we have all of the up-to-date info for the client and mistakes are less likely to be made. I love that. Cons I would love to see the "document storage" feature to become compatible with tablets and phones. I would like to see our service providers be able to look at their phone or tablet and see their clients profile before they perform their service. I love that we have gone paperless and have stored all of our Client Intake Forms on Booker, but I would like to see easier access to them. Review Source Abhishek S. Associate Consultant Market Research Used the software for: Less than 6 months ### "Decent platform for business management and booking appointments!" January 22, 2023 3.0 I found it an average platform for providing a decent appointment scheduling service to our customers. Pros Convenient to use and make online appointments. Integration is easy and its mobile application is also very user-friendly. Its loyalty point feature is also very useful in attracting customers. Cons Interface can be improved. Very frustrating to use due to its frequent down-time. Additional features of adding samples or images can be an added advantage. Review Source Stephen C. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great support from a patient support specialist " December 10, 2016 5.0 Our rep was awesome. She helped me breeze through trouble shooting my printer issues with my MAC. I have been having trouble for the past few months dealing with this issue, but haven't had a ton of time to deal with fixing it. I really like the new usage of Join.me. It makes things a million times easier to walk through when both parties are on the same page. Pros The convenience and integration into my business. Cons Constant software glitches and long delays to fix them. Customer support team doesn't implement customer suggestions easily. Review Source Response from Mindbody January 26, 2017 Thank you so much for this excellent feedback. We're so happy that you're using Booker to run your business, and that you've had great customer support experiences. If you ever need anything else, reach out to support@booker.com. Best, The Booker Team GR Gretel R. Clerk Hospitality Used the software for: 6-12 months ### "Great for scheduling and easy on the eyes UI" December 6, 2022 5.0 Pros I loved the big calendar view because it made our jobs that much easier. You didn't have to go digging for information. Cons Some of the features I didn't even know we had were hidden and sometimes it would freeze up or give issues during payment but customer support was always quick to resolve. Review Source AW Amanda W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Overpriced and bad customer support" September 20, 2022 2.0 Not good. Looking to switch asap. Pros I like the marketing until it became defective and they have made no attempts to fix it. Cons Booker was great until they got bought by mindbody. Has went downhill and technical support issues don’t get resolved ever. They patronize you with excuses and never offer any discounts for defective software. Review Source JS Jaime S. Owner/massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Booker for a Massage practice " January 24, 2017 4.0 So overall I enjoy Booker and customer support however everything needs its tweaks. I do not like that you have to use their merchant provider and can't negotiate fees much, also lately people are able to book online with a credit card that we later on find out is declined..usually when they're a no show and our hands are tied. Customer service used to be great, now it's good and I don't always end with a resolution. Sometimes setting up codes for discounts is confusing and certain reports. On the positive side it works great for scheduling especially once you know the little tweaks in the system and it's great that it sends out emails for confirmation and reminders to the staff and guests. However, lately my staff isn't getting all notifications. This can be very problematic, I'm rebooking clients for free and not receiving payments on no shows due to the system only lately. If this were fixed I'd go back to loving the product. Pros Reminders and organization of multiple therapists Cons Issues with notifications, payments and codes Review Source Response from Mindbody January 31, 2017 Thank you for your feedback Jamie. We'd love to chat with you about the issues you're describing so we can improve your experience using Booker. We'll reach out and please contact support@booker.com if you need anything. Thank you for using Booker! - The Booker Team SM Sophia M. owner Hospitality Used the software for: 2+ years ### "Do not use mind body/booker save yourself the headache" May 28, 2021 1.0 tons of hours and time spent on hold communicating glitches. RIGHT now we have a full day of clients, we can't see our schedule we can't book people into appts, we can't close them out. I can't even place my Purchase orders. All because of a "glitch they are working on" Pros I thought we would have greater ease at relating to our clients via all their options, messenger \[SENSITIVE CONTENT HIDDEN\] etc Cons WORST software ever. We have a saying at my company that says oh its just booker its a glitch. I even have to train people to be prepared for this. If you are taking almost $600 a month get it together. Review Source VC Vanessa C. Owner Consumer Services Used the software for: 1-2 years ### "Loads of Features that others lack" August 3, 2017 4.0 Pretty much everything Pros I love the loyalty points for my clients to be able to earn, I love being able to precharge and charge for no-shows as well as charge premiums for certain days of the week. And all of this happens while I focus on doing hair. I do not have to sit around and do anything but set it up. They give you a training call and help you with the features and setup. I learned it quickly but if I have a question I can simply call and speak with someone promptly. I did have it once before and cancelled because of the price, then I came back because I found they were going to integrate with the clover mini as I already had one but it still hasn't worked out for that. I'm really waiting for that feature. Its just all around inclusive just somewhat costly. Cons Wish add-ons were visible to clients and can be set individually to desired service. Also client facing terminal is needed. Hate having to manual input charges outside of the system. I have to have 2 different merchant processors because of the issue with the clover. App works horribly for taking appointments over the phone. Deposits cannot be charged so I have to go into the browser version from my tablet. Review Source CB Cynthia B. President Health, Wellness and Fitness Used the software for: 2+ years ### " Your support, your response to request for modification or refundS" June 30, 2017 1.0 This has been going on for over a year and they're only responses why didn't you call back sooner. As an owner of a busy practice it is not my responsibility to keep up with their failure to communicate, To operate ethically and to address problems. Companies excuse for not repairing the situation is that it was our problem. Worst their promote product is geared to make them look highly successful at the expense of the practice. In addition their conversion of our products and services from our previous vendor was poor at best. Offer a little flexibility in terms of quantifying units sold or in reporting. Cons Support is poor. I receive multiple promises to review our problems with their "promote product "with no return call no return email and no results. It's been going on for over a year and they're only responses why didn't you call back sooner. As an owner of a busy practice it is not my responsibility to keep up with their failure to communicate. Review Source VR Verified Reviewer assistant manager Retail Used the software for: I used a free trial ### "book it now" May 26, 2022 4.0 booker is a saviour Pros cloud based online booking, scheduling, point of sale and marketing software Cons every software has its flaws great service, great promotions Review Source WR Wendy R. Owner/Lead Massage Therapist Used the software for: 2+ years ### "I use the Booker software for my massage therapy business." March 1, 2018 4.0 I used to always use a Daytimer and have to write appointments in. As my business has grown and I now have other therapists that work with me Booker is a much easier way for us all to be able to view everyone's work schedule for the day/week/month. Pros I love availability of the software via computer or mobile devices. It allows all of us to set our schedules and everyone can view what the calendar of appointments looks like. It is also nice to be able to block time out when needed. The ease of scheduling and taking payment allows us to utilize our customer service skills with our clients. Our clients love the fact that they are able to receive reminders via text or email. This in turn saves us time by not having to call them the day before their appointment. It is also nice that they can book appointments online. Monthly reporting is a huge help when it comes to tax time! The marketing feature through Fredrick is also very helpful! Cons There are a few features that we are unable to do via our mobile device versus through the computer. Review Source GH Greg H. Salon Coordinator Higher Education Used the software for: 1-2 years ### "Booker needs a giant debug and reevaluation " December 27, 2022 1.0 Booker has been one of the most unreliable programs I have ever used and the support is never helpful. One day earlier this year it completely shut down for half the day and I couldn't book or check out clients. At least once a week it has a bug that effects some function of the software. Pros The software is simple enough to use and the ability to see the entire calendar of the day is nice. Cons It is full of bugs and constantly stops working. One day it shut down completely and we couldn't take payments or book appointments. The support line is very unhelpful. Review Source VR Verified Reviewer Owner, Massage Therapist Alternative Medicine Used the software for: 2+ years ### "I wish there was something better out there." October 4, 2018 3.0 There are a lot of booking programs out there and none of them do a great job -- and this is one of them. It's too much time/money/work to switch over until we find the right software, so we'll stick with this until we do. But I wouldn't really recommend it. Pros It has a lot of features and, over the years, they have improved their usability/interface. But it's still complex, and the interface is not super easy. Cons Crashes all the time. The interface is complicated. Review Source OD Odete D. owner/stylist Used the software for: 2+ years ### "I regret switching to Booker! Horrible!" August 4, 2017 1.0 online booking Pros online booking but the page clients connect to is ugly and clients tell me to update it but I can't. Cons CC processing has to many clicks and clients actually become irate. System is cloud based only and lags or crashes CONSTANTLY! So nothing works! too many clicks to do everything. looking up client info from appointment on calendar screen should be a simple 1 click. the voting or suggestion area on their site in hopes to involve users so booker can provide the service we actually want IS A JOKE! booker only adds or removes or fixes when is core to website or what they believe we want. cc process is important, the multiple clicks and extended time to do everything is important and what should be what booker changes but no they change nothing. check out the request on that page and you will see complaints current and same complaints going back years and no solution. They make everything more difficult to do or resolve more difficult than necessary. Review Source VR Valerie R. Owner Individual & Family Services Used the software for: 2+ years ### "False marketing" September 18, 2019 2.0 Frustrating Pros I needed A cloud based software. I was on a desktop Cons Demo is great but the live version is full of glitches resulting in inaccurate reports, incorrect pay stubs for employees, incorrect year end financials for the business. Wrong service and product history for clients that can never be corrected. Financial transactions that regularly crash. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Booker Price Review Source JQ Johann Q. Brand manager Cosmetics Used the software for: 2+ years ### "Overall a good product " December 9, 2021 4.0 It’s a good product that finally reached maturity with all the recent updates. Pros They’ve been doing a lot of upgrades over the past year. Cons Not always designed with practicality in mind. Reason for choosing Booker UI seemed more user friendly. Review Source Similar Products Featured