# Page 7 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Booker the right Appointment Scheduling solution for you? Explore 978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (978) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Booker ## Showing most helpful reviews Showing 151-175 of 978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DP Darryll P. Owner Hospital & Health Care Used the software for: 6-12 months ### "Backend database is antiquated" July 5, 2016 1.0 Front end interface is ok but backend database is an antiquated mess. Some of the promoted features like room and equipment assignments don't work and the help desk just tells you to override and not use the functionality. Systems bogs down on certain days and times making clients checkouts very slow leading to an embarrassing customer service experience. Pros Scheduling is ok if you have a simple business. Membership management and automated credit card processing is pretty good. Series management is also good if you have a simple business. Cons Many functions don't work as sold like room and equipment scheduling. System often bogs down leading to poor customer service. Review Source Response from Mindbody August 2, 2016 Hi Daryl - We appreciate you taking the time to send your feedback regarding your experience with Booker and apologize for the issues you are experiencing with room and equipment assignments. Our Customer Experience Team will reach out to you directly to assist you. Our teams work consistently to improve the platform for our users so they can efficiently run day-to-day tasks at their businesses. If you have other questions please reach out to us at support@booker.com. Thank you again for taking the time to reach out with your concerns. SA Shay A. Owner/manager Consumer Services Used the software for: 2+ years ### "Booker makes my business standout " January 24, 2017 5.0 I own a salon and everyday I hear a client say "I love your online booking" or "you guys are one of the most technologically up to date salons". Booker and Fredrick help us keep track of our financial goals and progress. They also make it easy to market to existing clients and help acquire new ones. With booker you get 10x more than what you pay for. Thier customer service is excellent and thier platform is extremly user friendly even if you're not tech. Savy. I won't forget to mention that in my past two years with booker, they have implemented every idea we pitched to them which tells us they're goal is to offer the best software. Pros The fact that it's online based Cons I can't complain Review Source Response from Mindbody January 30, 2017 Thank you so much for your awesome feedback Shay! We're so glad that you are happy with Booker + Frederick. Keep those great suggestions coming! We love hearing from our customers. Thank you! - The Booker Team ZC Zamira C. Owner Used the software for: 2+ years ### "Best Salon Software Available" August 18, 2017 4.0 Pros I really like this software as it is my third. I enjoy everything about it. Booking appointments are easy and the system design is functional and better than any other software that I have tried. The security for employees to log in is strict. Cons There are a few things that I prefer to be able to do since I have been a user for almost 4 years. Having the option to block refunds to credit card so it doesn't come up on the order screen. Sometimes the system goes down and we cannot access any information. When services are credited back to customers, it doesn't reflect in staff sales report. Review Source Response from Mindbody August 24, 2017 Zamira - Love hearing that Booker is working so well for you and your salon. Thank you for the review and for using Booker! - The Booker Team Capri S. Accounting Retail Used the software for: 1-2 years ### "Booking appointments with a few clicks!" December 17, 2019 5.0 Easy to use, easy to book, easy to look at past and future bookings! Pros Excellent for booking appointments for guests. Easy to pull up upcoming and past bookings with names and dates. Cons This is a wonderful program that hasn't failed us yet. We have our employees using this program with no issues at all. Review Source SM Sharmila M. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Booker review" October 15, 2019 4.0 I hated them and will never go back. Absolutely negligent business practices by their vendor companies. Pros When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody. Cons The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks. Reason for choosing Booker I chose Booker because the sales rep at the time talked up Booker. They also offered me a free ipad mini. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I switched for a cheaper monthly rate and cheaper merchant services. Review Source Said A. Branch Manager Building Materials Used the software for: 6-12 months ### "Distinctive ways to book what you want" March 1, 2023 4.0 Easy to use and book and easy to refer to past reservations or even view upcoming reservations without any obstacles Pros Good rescheduling and ease of identifying customers with orders Cons The existing payroll is not comprehensive and this prompts us to use other programs and pay more money Review Source EJ Elisabeth J. manager Used the software for: 2+ years ### "I found this program really helpful in charting customer information" July 12, 2018 5.0 Pros This program works really well in a spa setting for not only massage therapist who have more detailed notes about customers where they have to chart notes in compliance with HIPAA, but also for the cosmetologist and esthetician to be able to record preferences and processes that they did per client. Cons When we first started using Booker the scheduling was a little wonky and would allow for double booking so I just had to start teaching everybody to pay attention and not over book or double book anything Review Source jN john N. Resa Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Resa" December 24, 2022 5.0 Pros On arrive à faire des comparaison sur les tarifs et c'est un avantage énorme pour les Agences de voyage. Cons Des fois il y a des bugs ce qui entraîne une lenteur dans le traitement des billets. Review Source MK Michael K. manager Used the software for: 2+ years ### "Peerless Customer Service!" August 23, 2016 5.0 Customer Service has been outstanding. Always there. Often immediately. Our clients love the texted and/or emailed reminders. We love the ease of use and the reports/history. Pros Customer service, ease of use, limitless power, reporting. Constant upgrades at no charge to us. And have a suggestion for an upgrade? There is a component of BOOKER where users can vote on potential changes! Cons Sometimes BOOKER gets bugged, slowing it down or shutting it down all together. However, these stoppages are infrequent and when they do occur, they are resolved very quickly...always with an explanation and an apology from Team Booker. Also, wish that the schedule/calendar had a button to jump 2, 3, 4 etc. weeks ahead in the future. Review Source RM Rachel M. Business Ownder Health, Wellness and Fitness Used the software for: 2+ years ### "Cant believe the care I am receiving after all these years" April 4, 2020 3.0 Disappointed is an understatement. I have been with Booker for 4 plus years and I expected a slightly bit more care during this pandemic that EVERYONE is going through. Such a selfish company, I really cant believe it. Money is not everything and I will never recommend Booker to anyone. Pros That my clients could book online and it kept my payments organized. Cons CONSTANTLY has issues with loading. They refuse to refund my monthly payment for the software during COVID19 even though their business is run by businesses that are forced to shut down. I am disgusted. Review Source VR Verified Reviewer Customer Service Retail Used the software for: 6-12 months ### "useful, easy, handy. " March 27, 2018 4.0 Pros I set up this software for my aunt's boss, who owns a hair salon. she loves it, i guided her through how to use it. She, and i are absolutely satisfied with how easy it is to manage and keep track of. I absolutely love the fact that social media plays an important role in it. Cons I cant say there is something i don't like, but i wish it were more open to other businesses and not only just different types of salons. Review Source Millie T. Operations Manager Marketing and Advertising Used the software for: 1-2 years ### "Booker review" September 8, 2018 3.0 mostly easy to use but there are a lot of restrictions that make it sometimes difficult Pros Able to keep appointments organized and also allow people to book themselves Cons there seem to be a lot of bugs to it and we always have to reboot; could be an internet issue but i am not sure Review Source KL Kaitlin L. Esthetician Cosmetics Used the software for: 1-2 years ### "There’s better out there" October 20, 2022 3.0 Pros Booker is extremely simple and user friendly! And their AI texting service is superv Cons There are many errors with the booker system overall Review Source XA Xandria A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Grow your business with Booker" January 24, 2017 5.0 Booker has allowed me to grow a 3 person massage therapy practice into a day spa offering massage therapy, facials, waxing, hair salon, nail salon, yoga, and so much more. I was also able to increase my retail sales. It's a snap to keep track of inventory, retail and back bar. Pros Ease of use for staff and clients. Our clients love being able to book an appointment. Tracking inventory and back bar is simple. The setup is easy. Creating specials with the marketing tab is a bonus! Cons I wish the software allowed us to block specific clients from booking appointments. Review Source Response from Mindbody February 1, 2017 What great feedback! We love to hear that our customers are able to grow their businesses using Booker. We'll take your suggestion on board. Thank you so much for using Booker. You rock! - The Booker Team rM randy M. owner Used the software for: 1-2 years ### "Booker brings ease of use to our business" October 11, 2017 4.0 Pros Booker makes many of our tasks simple with automation features and a full suite of tools. We are very appreciative of the new feature of integrating Frederick into our suite. The fact that I can create a newsletter and send in less than 30 minutes is amazing. I no longer have to worry about creating and managing email lists for clients. Booker does an outstanding job of tracking sales and giving me real-time feedback. The fact that I can integrate Booker's features directly into my website, Facebook and other platforms is exceptional. Cons Scheduling for classes needs to be a simpler process. We have seen issues with clients being able to book if they are members. A client cannot book two spots for their kids (if they have more than one) with a single email address. We have asked for this feature to be worked on. Review Source RK Randy K. Owner Consumer Services Used the software for: Less than 6 months ### "Booker really delivers a great Salon experience!" May 22, 2017 5.0 This is a great software. It's so complete it exceeded my expectations. It is really that good. Pros Booker is a full and complete business solution for service companies. As the owner, I was inundated with so many software to choose from. A couple of my staff has used Booker and recommended it as viable. We went with it and trusted it would work. We didn't spend time with testing or sandboxing the software. We just went live as time we so short. It has really stood up to the needs we had. I'd say without it, we would not be performing like we are. It handles appointment schedules and follow-ups really well. It integrates fantastically with Clover as a total POS solution. It gives excellent reports. And the as on Frederick is invaluable. The smart marketing and integrated online booking is really well thought out. We are up and running with online gift certificates and online appointment booking. And setting up offers like packages was easy and very well designed. As a new business owner with no prior knowledge of Booker I can say is be lost without it. Review Source Response from Mindbody July 25, 2017 Very happy to hear Booker is working so well for you! Thank you for using Booker! - The Booker Team JK Justine K. general manager, events and partnerships Cosmetics Used the software for: 2+ years ### "Pretty easy to use and I like the way it looks." February 9, 2018 4.0 Being able to use the software form anywhere is a huge plus. Pros I love being able to drag and drop appointments, it's really amazing! I also like being able to lock appointments to a specific person. Cons I wish there was a faster way to book groups or book a bunch of appointments at the same time under the same name. Maybe there's a way you can click an duplicated an appointment? Review Source Response from Mindbody February 26, 2018 Hi Justine- Thank you so much for taking time out of your day to leave such a sterling review for Booker! We're so happy to hear that you are enjoying the features Booker has to offer - most notably the drag and drop feature. :) We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product. Thank you! - The Booker Team AH Anna H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker has better options and easier to use than other software!" December 19, 2019 5.0 Pros After using a few other spa software companies we switched to Booker 3 1/2 years ago. We like the fact that we can run both our locations off of the parent company. It is also a lot more user-friendly for both our employees and our guests through the online booking platform. I like the Frederick option as well. Cons I would like some more detailed report options. I didn't' appreciate the cost going up when MindBody bought out Booker. Review Source AJ Amanda J. Owner Used the software for: 2+ years ### "Love Booker!!" January 25, 2017 4.0 I love mostly everything about Booker. Very easy to use and lots of great features. Our clients love the online booking feature! Ever since we switched to Booker, it has been really helpful for us in a lot of aspects as Booker does offer things our previous software did not. It's also very convenient that we can log on from a tablet, PC or phone to view schedules. Overall very happy with our experience! Pros Lots of great features like online booking, variety of reports, detailed client profiles. Cons At least once a month the server or something goes down in the middle of business hours and upsets the functionality of the software. Review Source Response from Mindbody February 1, 2017 Thank you for using Booker and sharing this awesome feedback! We're thrilled to hear that Booker is working so well for you! Thank you! - The Booker Team DS Daniel S. Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software, Always Improving" May 8, 2018 5.0 Pros Booker is a great website for booking clients, and the ease of use is welcome as less time is spent booking which frees up more time to pursue more clients and to attend to current clients needs. Cons There have been some ups and downs with the software, though they do try to implement fixes as soon as they can. As with any software, or anything else, really, when one fix is applied other issues tend to crop up as things progress. Constant room for improvement. Review Source KZ Kelly Z. Salon Manager/Hairstylist Health, Wellness and Fitness Used the software for: 1-2 years ### "Frustrating!" August 4, 2017 2.0 I think that my stylists can access their schedules on the go, and not have to bug me about their day. But this system leaves much to be desired. Pros It's great to have access for all the stylists on their phones so they can see their schedules without contacting me directly! Cons The text and email confirmation system lacks consistency!! For many months I've been trying to get customer service to fix the Verizon bug in the text messaging system, but not only has it not been fixed, they've just stopped contacting me about it. Not cool that Verizon people don't get texts unless I manually send or rebook. And even the email confirmations, and other carrier texts don't go through all the time. I need consistency. When clients don't get their texts, they think they can not show up for appointments, and then my stylists lose money. Not cool Review Source RCG RICHARD C G. Podiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "We like using Booker in our Spa" December 16, 2019 5.0 Have been using Booker for several years now. Started with it, and have no plans to change. In fact, we have added on Frederick & Bowtie to complement it. Pros Really like the feature of using an app on my phone. I can see at a glance what is the schedule and run dashboard reports at any given time. Cons Sometimes, or in some features, when you save something, it is permanent, and you can't un-do it. Or sometimes, on the opposite end, you can't tell if something was saved. Reason for choosing Booker Ease of use. Price. Review Source oA odalys A. Owner Medical Practice Used the software for: 2+ years ### "I lost all my patients medical history saved in the document storage" July 9, 2020 1.0 Every single file for the document storage is GONE!!!!!, patient records, payments plans, EVERYTHING GONE!!! what a mess! no one answers the phone, they said because the covid no one is attending the phone??? really? this is a disaster for my office!!!!! Pros right now nothing, what irresponsible company Cons We lost everything saved in their system and no one answer the phone Review Source Response from Mindbody August 6, 2020 Hi Odalys, We are sorry to hear about your experience. We hope that you have been able to get in contact with support, but if not, please let us know by emailing reviews@mindbodyonline.com Layleth M. Asistente de Logística Used the software for: 6-12 months ### "Fantastic experience, the software is amazing, Its very user friendly " June 14, 2018 5.0 The sofware helped our business in a great way, it has helped us expand our business that are great for small studios. Pros the system has amazing features and reports that make running your business very easy because you have inmiate access to your information and database. Cons It's a little bit hard to get the reports and see the customers previous payments and visits, but once you get the software it is easy. Review Source MM Marchelle M. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use for a staff ages 18-40" August 3, 2017 4.0 Management of my salon, althought I now have to cross check everything with my clover because my credit card processing is no longer integrated. I love all of the system notifications and client emails I can set up. The online booking is very easy and streamlined, Pros I love the online booking feature and the control of having each employee have their own log in. The visual presence is also nicer than any other booking system I have used. The app just keeps getting better. Cons I wish there was an easier pre booking feature. We purchased a clover mini expecting to be able to integrate the two and have not been able too. I wish I had more control of what staff log in's could see regarding client information. Review Source Similar Products Featured