# Page 8 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Booker the right Appointment Scheduling solution for you? Explore 978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (978) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Booker ## Showing most helpful reviews Showing 176-200 of 978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA June A. Owner Used the software for: ### "Rob was absolutely great...yet, I am still waiting for tech support--unresolved issues." April 14, 2015 2.0 Good Morning, I think Booker has the future potential to be a "First Class" appointment scheduling software. I was very impressed with the initial demo and your customer service reps. This is the reason, I signed up. Granted, our salon will be with Booker almost a year in next few months and we have yet to hear from Booker tech support regarding major bugs and issues with our appointment scheduling. Unfortunately, our clients have missed scheduled appointments solely based upon not receiving text message reminders. And we on the other hand, have missed out on major revenue because of this issue. Somehow our client's mobile numbers are changing into their home phone numbers when we group service receipt payments. It has been months since we were told this issue is being looked into, but fail to receive updates as to when this issue will be rectified. Each time Booker has notified us of a software update or bug fix, none relating to our problem is included, nor any indication of the progress. As stated, in my personally opinion, Booker would be absolutely great if the focus was a priority on resolving the problems within the existing functionality of the software, opposed to new developments or updating or modernizing software features. My desire is not to come across as someone who publicly bashes companies or their products without expressing my concerns directly to them first--which I have done on several occasions via phone calls and emails. But I was requested to give a review. In complete honesty, I do believe the Booker team is capable of doing a better job not only with resolving issues but keeping your customers updated and informed of the progress with problematic functionality within your software program. Again, I apologize if I have stepped on anyone's toes. :-( I really hope this review will alert someone on your team of the dissatisfaction we are having with your product at this time. Review Source VR Verified Reviewer Licensed Massage Therapist Used the software for: 1-2 years ### "Great software for a business with employees " May 5, 2018 5.0 Pros This software is great for any business selling packages (such as a spa) and who has multiple employees. Cons The price is a bit too high for me personally, I am a one person shop and I don't need all that it had to offer-yet! Review Source NR Nadine R. CEO Used the software for: 2+ years ### "Keinon Perkins - customer support rep" September 8, 2016 4.0 I would like to take this opportunity to state that Mr. Keinon Perkins was very helpful, patient, and knowledgeable when assisting me today during our 1hour plus call. He talked me through my numerous questions and he gave me the right information and approach. I think his professional demeanor should be acknowledged. CLASS ACT!!! Thank you, Nadine Ramos, Lasio Inc (Keratin Lounge) Review Source Response from Mindbody September 20, 2016 Hi Nadine, It is wonderful to hear that Keinon has helped to make your Booker experience a great one! Thank you for your review and for letting us help you run and grow your business. Thanks! Aly MB Michelle B. Owner Used the software for: 2+ years ### "A great way to keep your business organized and professional" October 9, 2017 4.0 Hoping someday you can integrate SMS messaging in different countries. Pros I love this system overall. It keeps so many parts of my business organized and presents a professional look to all of clients. Cons It's frustrating that there still isn't a way to integrate 2 locations. I have one set of staff but 2 different spas. I'd love a way to be able to make appointments for both locations that could keep track of the staff. Currently, I have had to create a "room" in my current system in order to make sure the staff is accounted for and do all the checkouts so as not to affect the accounting in my primary location. Hoping that could be a future add on someday. Review Source AJ Ashlen J. Front Desk Manager Cosmetics Used the software for: 2+ years ### "Very functional, great customer service!" December 23, 2019 5.0 Pros It's super easy to customize, visually appealing, and overall a very user friendly booking system. Cons I wish there were a few more customization options, (i.e. a way to make reminder lists for the administrators with notifications options, etc.) Reason for choosing Booker I don't remember company names from others we looked at, but Booker was far more user friendly than any other options we looked into. We've been incredibly pleased with our service! Review Source TS Tamara S. Esthetician/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great tool for booking " November 10, 2016 5.0 I use this product to run my day spa schedule and sales. It's easy to use, but I'd like to see more functionality. They're implementing more uses often. I'm pleased. Pros Easy for clients to use. Great for spa staff and book keeping. Cons does not support forms or file attachments. would be great to be able to create and support online forms for clients to fill out allergies, concerns, etc. Review Source Response from Mindbody November 10, 2016 Hi Tamara, Thank you so much for your great review! We are thrilled to hear that we have helped you to run your business for the last 2+ years. In terms of using forms, you are able to add notes into customer profiles so you can see things like allergies, etc. (See more here: http://bit.ly/2fhv8KE). I will pass your feedback on to the correct team. Thank you! Aly sM sharon M. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Simple to use with very little training required" November 7, 2018 5.0 Pros Booker software for salons is a easy efficient scheduling software perfect for our single space salon. It is easy for the staff to use and navigate with very little training required. It is very intuitive. Inventory is easy to manage and reports are quite comprehensive Cons It does seem to have some hiccups now and again where the software is unavailable which can be very frustrating when trying to book an appointment or check out a client. Review Source LR Lauren R. Owner Retail Used the software for: 2+ years ### "Very happy with software" December 23, 2019 5.0 Pros Customer service is fantastic, and tool is very intuitive overall. Cons I would like more functionality to be available or integrated, like POS systems, functionality on ipads and iphones, robust loyalty program, integration with Smartwaiver. Review Source AS Amber S. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent! A very dependable system and top notch customer service." August 18, 2017 5.0 Many more return clients because of the convenience of the online scheduling feature. Also, a more efficient working team because the system is so easy to learn and understand. Pros This system is very easy to use, for both myself, my co-workers and our clients. My clients love the convenience of being able to book their own appointments online. Cons Every now and then the system will be unavailable when I am needing to access it to check a customer out, but the issue is always quickly resolved and doesn't cause too much inconvenience. Review Source Response from Mindbody August 24, 2017 Amber - Thank you for the positive review and the great feedback. We're thrilled to hear that your customers and staff are so happy. Cheers! - The Booker Team AR Angel R. Nail Tech Arts and Crafts Used the software for: 6-12 months ### "Best booking app for Nail Tech" January 20, 2023 5.0 Pros I love how easy it is to allow people to set up online booking without my intervention. Cons The reminders are great, when they work. Sometimes I don't always get notifications about an appointment. Review Source VR Verified Reviewer manager Retail Used the software for: 6-12 months ### "Great for Independent Contractors" December 5, 2018 4.0 Overall We love the abilities given with the app and software and makes it easy for our staff to grow their clientel. We have found that it works the best for those who are independent Contractors who only work by appointment, and those who do not want to recieve calls on thier personal phones or email for appointment setting. Pros Easy to set up with all of your solan/personal information, including your services, prices, discounts, coupons, BOGOS ect. Makes it easy for clients to find and book with the right salon and Person that they want with ease. Quick access to appointments and scheduling and verification of upcoming dates. Cons The software does at times run a little slow and we have had issues in the past where a client has scheduled appointments and they didnt not come through to our system . Review Source VR Verified Reviewer Stylist Cosmetics Used the software for: 6-12 months ### "Great for tracking appointments " March 16, 2020 4.0 Overall I like the ease of using booker with my job. Pros My company uses this software to track appointments and for employees to clock in and out and view appointments. It is one of the better softwares I’ve used for this. Cons The app doesn’t work very well with company logins which is kind of inconvenient for the employees having to use the browser to clock in Review Source LD Lisa D. Owner/Nail Technician Consumer Services Used the software for: 2+ years ### "Easy Booking" September 24, 2019 5.0 Overall we are having good experience with Booker. Pros I own a salon and the customers have gotten used to booking online and always tell us how easy it is for them. It really works well, and then we aren't having to interrupt our work to answer as many phone calls! Cons I liked it better when we were notified every time an appointment was made. They switched it to only notifying us if the appointment is for the same day or the next day. Review Source Paul B. Information Technology and Services Used the software for: ### "Great App" October 1, 2014 5.0 We have been using Booker for two and a half years now and we are extremely satisfied with the product. This is a full featured system that supports managing appointments, point of sale, gift card sales and the use of series or memberships. The system tracks employee pay reasonably well. It also provides a fair number of reports to help manage the business. This is so much better than having to track appointments in one place and handling payment in another system. One customer database supports the entire business. Pros Being one fully integrated system is fantastic. Online booking and instant gift certificates are terrific features. We also enjoy being able to define specials that can easily be applied. I have found the customer service people to be very helpful. Cons Booker still struggles with the bugs in their releases, although things have improved greatly in the last couple of releases. The product would benefit from an ad hoc reporting tool to enable customers to define their own reports. Review Source LP Luz P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best tool to run your Spa" September 24, 2019 5.0 I've been using Booker for 8 years and I have run my business on it flawlessly. Love the mobile application and functionality. Pros Easy to use, data integration, easy to customize to your business needs, great business reports. Cons Booker is great for a Spa business but lacks optimization and flexibility to handle classes and workshops. Reason for choosing Booker More friendly interface and focused on the Spa industry. Mind Body is more focused on managing classes. Review Source DF Domenic F. RMT Health, Wellness and Fitness Used the software for: 6-12 months ### "RMT Software" March 8, 2022 4.0 7/10 Pros The software Looked better than it actually worked Cons The software Not as user friendly as others Switched from [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Wear of use Review Source RD Rambod D. Chiropractic Physician/Acupuncturist Health, Wellness and Fitness Used the software for: 2+ years ### "It has been good overall easy to use for the most part some features are hard to figure out" May 23, 2017 3.0 Pros Easy to use and many ways to do the same thing, online and app work great together. Booking and moving appts are quick to do. Cons Changing the membership plans are hard to figure out. Way too many crashes and slow downs . Take deposit button to take payment button are not intuitive as they could be. The feature that books appt into a room sometimes gets stuck especially when trying to move a patient appt that has already been booked. Review Source Response from Mindbody July 31, 2017 Thank you for using Booker. If there's anything we can do to help with membership set-up or anything else, please reach out to support@booker.com. We're happy to help and appreciate the feedback! - The Booker Team JC Jamie C. Owner Used the software for: 2+ years ### "Great experience using Booker for my wellness center, user friendly, great features." November 1, 2017 5.0 Pros Customer details section, pop up notifications upon booking or check-in; email and SMS reminders to clients Cons defaults to home address when inputting phone number; no field to input middle name to distinguish between clients who might have the exact same first and last name; default categories for products don't quite fit our needs as a natural healthcare / wellness center. Review Source Response from Mindbody November 7, 2017 Hi Jamie - We want to sincerely thank you for your thoughtful review. We're thrilled to hear that you are enjoying the features Booker has to offer! We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product. Thank you! - The Booker Team María Fernanda C. Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Booker" July 20, 2019 4.0 Pros Features are good, you can manage basics of the industry very thoroughly Cons Worst support ever, customization is extremely limited, difficult setup and a UI that can be improved. Review Source MA Merrick A. Billing Manager Alternative Medicine Used the software for: 1-2 years ### "Booker Isn’t the best value, the easiest, or most comprehensive scheduler" July 26, 2019 2.0 Almost every other software on the market will be easier to use. Unless you want your scheduling software to prioritize accounting features, I would choose almost anything else. Even chirotouch is a better scheduler for a similar price, with superior reporting and accounting features. Pros I liked that booker was good with client retention reports, and client programs. It was good with automated charges and juggling different types of discounts and payment methods. Cons The innumerable layers of customization that don’t actually translate to very much customization. Booker required 3-5 times the number of mouse clicks per task when compared with other scheduling software with the same degrees of complexity. Booker is not good at handling room assignments or assets, and utterly fails at overlapping appointments. Review Source TN Thomas N. Directeur Retail Used the software for: 6-12 months ### "Agenda très pratique " December 18, 2022 5.0 J’utilise, c’est une plate-forme de planning depuis de nombreux mois . Je suis très satisfait. Ça me permet d’avoir une vision totale sur mon agenda Pros Sa me permet de réglé mon planning et mon agenda aide manière fiable Cons Le support client est un peu lent réponde pas très précise Review Source AW Annatte W. owner Used the software for: 2+ years ### "Booker Thumbs UP" February 1, 2017 4.0 Great Customer support. Works with ease. Not too thrilled with the Vantiv credit card processor customer support. Pros Online booking, ability to change things easily. Excellent customer support!!! Don't change it. Cons Vantiv, was much happier when they were Mercury. Poor customer support and very bad at mailing necessary documents or helping their clients (me!). Disputes arrive 2 months late and still didn't receive 1099. Review Source Response from Mindbody March 24, 2017 Thank you so much for your feedback! We're so glad to hear that using Booker is working so well for you! If there's anything we can do to support you in terms of payment processing, contact us at support@booker.com. Best, - The Booker Team TW Trudy W. Director of Operations Medical Practice Used the software for: 2+ years ### "Booker for appointments is Great." October 16, 2017 4.0 Appreciate your support both online and over the phone. Pros Appreciate how over the years Booker has been easy to use and reliable. Recently began using in conjunction with Booker and am very happy with the response to the confirmation texts. Cons Was told when I was deciding which software to use that Booker would integrate with Quickbooks and my data could be transferred everyday. Was not told that it was only a daily total that would transfer and after much work setting up all patients and POI we realized it would net be possible for us to use the POI. We now only use the appointment portion. Review Source RK Ronica K. Used the software for: ### "Booker Review" January 24, 2017 3.0 I have used Booker for the past 6 years. I used to love it, but then they started taking away the reports that were so beneficial to businesses without a replacement report. The chat feature use to be great, now there is no one to chat with, and if you send an email it is days before you get a response. It is frustrating that such a good program has so many flaws now. I had an issue with someone stealing all of my clients information by forging my name on a transfer of ownership, and Booker never even contacted me personally to verify if this was legit. It took 4 months and a lawyer to get this sorted out, because NO ONE would help me. Pros Easy to schedule, people can book online Cons When you try to run a membership bulk report, it does not work. You have to manually charge each customer. I don't like that when you enter tips, it automatically enters a persons name in the amount section, and you have to delete it, and enter a number. I have contact Customer Service with no response on this. I am beyond frustrated that Booker insists that a chip reader is the responsibility of the merchant, and the merchant is adamant it is Booker. Booker told me they would send me a free chip reader 6 months ago, and whenever I ask about it, they are "looking into it". Seriously, this can't be that hard. Review Source Response from Mindbody February 1, 2017 Thank you for your feedback Ronica. We're sorry to hear that you're having issues. We'll reach out and if there's anything we can do to help before then, please contact support@booker.com. Thank you for being a loyal Booker user; hopefully we can work with you to get you the functionality you need. Thank you for using Booker! - The Booker Team VR Verified Reviewer Spa Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy day to day work" October 20, 2018 5.0 Excellent! Pros Very easy to use, very easy to find information on anything you need to do, whether it is booking an appointment, checking out a client or searching a profile. Cons Memberships benefits should not be included before the first fees is charged, and there is no way to eliminate this automatically, only manually. Review Source Similar Products Featured