# Page 2 | Booker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Booker the right Appointment Scheduling solution for you? Explore 978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90708/Booker/reviews --- Booker 4.1 (978) [View alternatives](https://www.capterra.com/p/90708/Booker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Booker ## Showing most helpful reviews Showing 26-50 of 978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OF Olga F. Co-Owner Health, Wellness and Fitness Used the software for: 2+ years ### "The Worst system I have ever used!" October 2, 2025 1.0 Terrible experience. I am cancelling and that process is also a headache. Just as bad as the system itself. And it is way to expensive for the experience. NOT WORTH THE TROUBLE! Pros When it was working properly it was easy to use. Which was very far few and between. Giving employees access was easy, when the system wouldn't go down... Cons The system was constantly down and in service with technical issues. The system is so slow and frustrating. It would go down and stop working on our busy days in the salon. I DO NOT RECOMMEND IT!!!!! Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reason for choosing Booker I dont know. I wish I had NOT. But you live and learn Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) because I got larger in my business. I needed something easy for my front desk to use. Review Source MA Madison A. Store and Spa Director Cosmetics Used the software for: 2+ years ### "RUN! Do not sign up, unless you want to hate your life. " October 17, 2025 1.0 The worst experience I've had with a service provider or tech provider, bar none. Our business used them for 10 years and we couldn't have been treated more poorly. When I was promoted and able to implement changes, we went with Mangomint, which is less expensive, and would recommend to anyone and everyone. Pros Absolutely nothing. Could not say a good thing about the service. Run, run, run as fast as you can. They won't care about you until you're leaving and they demand an exit interview. Cons The app constantly broke down. Terrible refresh rate on the desktop and app versions. Terrible tech support. Terrible customer support. Review Source CW Carley W. Esthetician and massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Not my favorite booking software by far." April 17, 2025 2.0 I did not enjoy Booker at all. Difficult and overcomplicated for everything, way too many buttons to try to find one specific thing and it was never under the button or subheading that you thought it would be under for example, the receptionist was on lunch so I had to cash my client out, someone came in just after and wanted to buy a gift card, I looked under all of the headings that it would make sense for it to be under then called in another esthetician and then another one got called in, it was starting to feel like the beginning of a joke "6 estheticians were trying to sell a gift card..." And none of us could figure it out, we had to call the receptionist back and it took her about 10 minutes before she could figure it out and it was under a weird category like "daily tallys". Nothing in the booker booking system was easy or made sense Pros It has an unlimited amount of options for services and prices as well as staff. Cons Confusing system, spent over 6 months trying to learn it and it's so convoluted I don't understand why anybody would use this, and it's next to Impossible to try to book online through the app Review Source VJ Vicki J. Spa Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Booker for Spa Management" July 30, 2025 4.0 Booker has been super easy to learn as well as easy to teach our new concierge/front desk staff. It is a very user friendly program. Pros Booker is very intuitive to use & was easy to learn. I use this software to manage our bookings at the Spa in which I manage & I love it! Cons There are some nuances with Booker that it just takes some getting used to. Sometimes it will pause when I am trying to make a new appointment & I have to refresh. This could be a Wifi issue though. Review Source ED Emily D. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Not the best, not the worst. " June 16, 2025 3.0 We used it for years, but the quality never seemed to improve. The customer service was also pretty unreliable. We would be on hold for up to an hour sometimes waiting for a representative. Overall it is not the best option - there are way cheaper and better quality software options. Pros It was relatively easy to navigate and for the most part, clients had minimal issues when booking. The reports were very thorough as well. Cons It was glitchy, inconsistent and slow. Occasionally appointments and time blocks would disappear. The calendar and checkout pages would take a very long time to load, delaying the booking and checkout process. Also, the credit card fees were unsustainable. The cost is outrageous for the quality of the product. Review Source HD Haley D. Accounting Admin Medical Practice Used the software for: Less than 6 months ### "A One Stop Shop for Operations" March 19, 2026 5.0 Booker is a powerful and convenient platform for managing appointments and clients. A one stop shop for operations. Pros Booker has offered strong scheduling, payment processing and marketing tools in one platform which has made my work life 10x easier! Cons At times there has been slow performance and system glitches however that is expected with most software. Review Source CO Corinne O. Director of Business Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Do Not Upgrade to Booker v2!!!" November 7, 2024 2.0 For many years Booker was a good, functional system. Version 2 was the worst. Not able to use to run the business. Had to leave the service and move to another scheduling company during our busy holiday system as we were losing revenue due to the issues and inability to check clients (who use credit cards) out! System just kept crashing. Do not use Booker version 2!!!! Pros The reports and ease of onboarding employees, setting security levels and booking appointments. Cons Once we moved to Booker v2, we found the software to be completely unusable. Constantly freezing, unable to check out clients without crashing, unable to view past transactions easily. Version 2 was completely unusable and we were told there was no way to return to version 1. We lost all of that data and ease of use. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) Booker was cloud based when we switched about 15 years ago. We now used Meevo ( upgraded version of Millenium) which is now cloud based Review Source CW Cassidy W. Massage therapist Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy to use booking manager" March 13, 2025 4.0 I used Booker for several years and found it to be easy to navigate. It offers options for how to view the schedule, and a way to keep notes on client profiles. Pros App version allowed for easy and quick reference from my smart phone. Cons Occasional glitches that were not fixed quickly. Some tasks did not work reliably through the app. Review Source RD Renata D. Owner Hospitality Used the software for: 2+ years ### "Good, but expensive " October 5, 2024 4.0 Worked with them for 5 years, love all the features, but with the economy the way it is, had to switch Pros Very complete with so many features, marketing and reports. Cons Charger are very, very high.. around $350/month plus the 3.5% and some flat fee cents on top of it Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) Needed more financial features and cash management Review Source CS Cassandra S. Esthetician Retail Used the software for: Less than 6 months ### "Booker is great for spas" March 13, 2025 5.0 It is easy to schedule clients and view the overall schedule for the day. Pros Mobile access across the board and ease of use. Cons Booker has been fantastic in the spa setting. Not sure what could change at this time. Review Source MK Marnie K. Designer. Project Manager Design Used the software for: 1-2 years ### "Ease of use " June 22, 2024 5.0 Pros I like it's ease of use and it's streamlined process in order to schedule. Cons Sometimes the software can be a bit glitchy which can be frustrating and you have to start from square one. Review Source KP Kristin P. Other Apparel & Fashion Used the software for: Less than 6 months ### "love booking my appointments on the app " September 3, 2024 5.0 Very good. easiest booking online I've come across as a customer Pros easy to pick my service and schedule with the right person. Cons signs you out if you're not active on the app Review Source AJ Allison J. Owner Retail Used the software for: 2+ years ### "WISH I COULD GIVE 0 STARS" April 22, 2017 1.0 I have had Booker since May, 2015. At first, minor glitches were sparse. An interruption in our day, but we were able to keep going. Recently, the interruptions have been more of an occurrence and lasting longer. I run a company and this is absolutely absurd. I can not do business if my main computer booking program is down. We constantly have pop ups on "We are working on it", "We are currently seeing slowness". On two separate occasions, their entire website was DOWN. Like, they forgot to pay and it was taken down. Ummmm... that is your business. How can that happen? And being a faithful client for two years, you think that you would give us a heads up if you are taking it down DURING PEEK HOURS. Today, on a Saturday of all days (Saturdays are BUSY for salons) we have the good ol' standby of "An Internal Server Error Has Occurred". This has lasted about two hours now. So, I can not ring people out, I can't check them in, I can't see our schedules.... I CAN'T RUN MY BUSINESS. Anytime you call customer service, it'll ring twice and go to a busy tone, OR they prompt you to leave a message after one minute for NO ONE to call you back. THEY ARE NEVER AVAILABLE. Customer service???? Give me a BREAK! They have the worst customer service ever. Oh, and my sales rep, the nicest guy ever. Who told me I could call him anytime... well.... he won't return my calls, or my emails. OR ANYTHING. I'll get a generic email from The CEO of the company that all of their clients have been BCC'd on about their recent issues and what they are doing to fix it. Meanwhile putting the blame on anyone or anything else other than themselves. I'm so beyond frustrated with this company, their lack of accountability, their "customer service", their whole being. They have lost me SO MUCH MONEY. The great customer service I am able to give my clients, leaves me looking stupid when I don't know they have an appointment, or when I'm struggling to ring them out on a 1980s credit card machine. We look pathetic. People don't want to come back to us and also, I'm left giving free services or discounts for the inconvenience to try and keep my clients happy. I will be taking my business elsewhere. As far as I'm concerned, Booker owes me $ for the past 5 months of terrible service (we will give them a break on the other 19 months). They also owe me probably $ in LOST WAGES. Pros Right now, nothing. I'm so beyond frustrated. NOBODY IS N EVER AVAILABLE FOR CUSTOMER SERVICE!! Cons IT NEVER WORKS AT ALL!!! CUSTOMER SERVICE IS NEVER THERE TO HELP! DO NOT USE!! Review Source Response from Mindbody May 4, 2017 Dear Allison, The downtime issues in April '17 were upsetting for all of us. We know that Booker is the backbone of your business and we take this very seriously. We've invested significantly in improving our servers so this won't happen again in the future. This investment of engineering resources and updated equipment has resulted in greater stability and faster speed, and we intend to continue the improvements. Sorry to hear you've had a difficult experience. We'd love to discuss this further with you if you have time. We thank you for using Booker and for your feedback. Thank you, The Booker Team CB Charles B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Are the Other Reviewers Using the same Booker as Myself: Terrible App" February 26, 2023 2.0 I can't believe that 956 people left a review on this website and the average is 4.10! My best guess is you are only using the software as a glorified version of paper schedule book. If you are using more than just the most very basic functions of this software you would know just how bad it is. Again not boasting, but I have multiple IT related degrees and various certifications plus 25+ years experience in various IT roles. I say that to tell you that we would be spending a fortune on tech support to help us, hours on the phone with Booker and without a doubt we would have already switched to another brand of software by now. If I had the time, I would research other products and switch tomorrow. Unfortunately I wear MANY hats at this business and also have my own online marketing and analytics business, so I'm resigned to make the most of it for now. One last thing, I was told that Mindbody bought Booker to use it solely for hair salons, spa, barbers and similar types of businesses. I notice quite a few reviews on here that aren't remotely related to the Beauty industry. I can also tell you that the software still has categories like Transportation, Swimming, Soccer, Auto Repair, Floral, Electronics repair and many more when setting it and the services up. Pros It's hard to list any pros when there are so many cons to this App. Cons Too many issues to list. There are literally options on the App and on the web version that do not work. I mean I have literally called Booker support to discuss an option I am looking at to find out it doesn't currently work. The least they could do is remove the option to save people from wasting their time. There are options that are available that have not worked in the nearly 3 years we have been using the software. I've sent trouble tickets to support and received replies that were not even related to the question I asked. I'm not boasting, being sarcastic, etc, but I guarantee you that I know more about the Booker software than their Level 1 Techs and probably more than some Level 2 techs. Reason for choosing Booker It sounded better during the demo. Ability to choose my own CC processor saved us hundreds of dollars per month. I'd like to not that I was literally lied to during the demo. As previously mentioned there are features that have not worked since we signed our contract nearly 3 years ago. I should also note that they did not offer a trial period whatsoever. It didn't take me too long to see why. They literally have option in the software that are also discussed in their outdated support site that are not functional. The reps will literally tell you that doesn't work! Review Source Katie S. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Booker initially worked okay, but we are seeing progressively worsened issues with Version 2." February 16, 2018 1.0 Pros I do think the UI on the backend is easy and simple to use. I also like the ability to manage payroll, inventory, store CC securely to appointments/client profiles. Cons I am in the process of franchising my concept, Mylkbar, and am absolutely livid with the level of customer support and consistent lack of transparency. Coming from an enterprise software sales background, the companies I have worked for always were transparent with product roadmaps, glitches/bugs, and capabilities. Initially, Booker worked okay and we could live with the occasional kinks and glitches. Now, the issues are so bad that I spend 50% of my time dealing with Booker and am vetting other software that I may need to select to replace Booker. The primary concerns are as follows: 1) Poor integration with Clover. Do NOT GO ON BOOKER VERSION 2. It is not fully developed and has too many kinks. If you look at all of their enterprise, multi-location accounts (Drybar, Olive and June, Ten Over Ten, Blushington, etc) they are all on Version 1. Version 2 is riddled with glitches. We constantly have to hit the refresh button and clear the cache to ensure things run smoothly. That is NOT how cloud software is supposed to work. 2) Constant payment glitches. In the past month, we have over 10 instances with payment glitches. We have to then close out the transaction on the Clover and reconcile our books within Booker. This takes up an inordinate amount of time, frustrates my employees, and also costs me time and money if I have to get my bookkeeper involved. 3) Terrible UI for clients booking online. Clients can't select multiple services. They have to add a service to their cart, then go back to main page to select second service. This is also a MAJOR issue with group bookings, which account for a big chunk of our business. The group booking functionality in Version 2 is NONEXISTENT, therefore are phone rings ALL day with people asking how to book more than one person. 4) Version 2 is not supported in the Apple App Store. How did this even happen?! You introduce an app, which should be well vetted and readily available on your "newer" Version and then the app store declines it? Unreal. On top of this, Booker had a lot of Version 2 customers who had paid to develop/access the client facing app (like me) and just waited months with no response. 5) Terrible customer support. Booker's main clientele is the salon industry, yet customer support is not available on weekends?! What a joke. I was told support was available daily when I signed up. Expect 20 minute hold times for chat support. Then, Booker will create an incident ticket and act like you are the only client experiencing that issue and then never follow up. I have unresolved tickets still open from last July, 2017. 6) Total lack of transparency. I may decide to stick with Booker and pay for access to their APIor revert to Version 1 (which is so beyond ridiculous considering Version 2 \*should\* be better)... I have asked for details on the API and functionality, yet I have to upgrade my account FIRST and sign another contract?! At least the contracts are a 30 day back out... At least I am assuming that is the case. In short, I would not recommend Booker to anyone UNLESS they miraculously address these issues in the short term. My guess is that Booker is understaffed and underfunded. I think Booker bit off more than they could chew with Version 2. Just go and talk to any business using Booker (even those enterprise accounts) and they will happily share their experiences with you. Oh, and I have complained about all of the above to a Director of Product Development and their Director of Customer Support. After I got extremely angry and basically demanded a dedicated support rep, my voice is finally being \*somewhat\* heard, but I am still not satisfied. We just experienced another major payment glitch today. I am making my review public, so feel free to reach out to me via LinkedIn if you have questions. Review Source MP Maggie P. Owner Hospitality Used the software for: 1-2 years ### "Excessive down time and Booker does not listen to customers" October 20, 2023 2.0 Lack of responsiveness to customer inquiries and valid concerns with downtime and non-functioning software. Most recently their denial of my subscription cancellation. They do not send a renewal notice or offer a reasonable cancellation window. These are very antiquated, predatory subscription practices. Pros Booker originally seemed to have a robust suite of functionality including marketing. Cons Booker has such excessive downtime that has cost my small business revenue (inability to book clients!) and poor client experience trying to book online. Because of this, I am switching to another platform and Booker will not let me cancel my subscription. Talk about antiquated, predatory subscription practices! Review Source SG Stephanie G. Spa General Manager Retail Used the software for: 2+ years ### "One of The Best" May 22, 2019 4.0 I think that Booker has increased our experience since Mind and Body took over. I feel that many positive changes have taken place and the issues we were experiencing are now less often. Pros I am really enjoying the new updates to the system. You can manage everyones schedule at one time, the mobile app is great, and the fact that you can see clients who are in the process of booking is fabulous. Cons When you call in to customer service it does take about an hour to be helped and even longer when you email customer service. Review Source VR Verified Reviewer Spa Director Health, Wellness and Fitness Used the software for: 2+ years ### "HORRIBLE FOR CLIENT PRIVACY WITH OTHERS USING THE SYSTEM with restricted STAFF PRIVLAGES" September 16, 2018 2.0 Very Unhappy -Open access for everyone to see all history, private information on a client. If they see a screen with appointments they can see anything for the client with a few clicks. Other than no privacy Booker works pretty well considering. Im over the customer service answer is - if its a staff they cant see anything- really hire people that know your system and figure out how to add privacy. Pros Easy to navigate and use. Easy to teach new employees how to book appointments - keeps inventory accurate, and payroll is easy access. Cons The worst part about Booker is usually you get an experienced person to help although when you really need it you have someone helping doing what you can do , read off their online support. So frustrating! The worst part about this software is that person- such as STAFF should not be able to look at persons full history or personal information . The quick check in box at the top of appointments that is available to everyone allows all access. Just simply type in a name and here you have it . History, address, pros and cons about client likes and dislikes for everyone to see. NO privacy with this app . Therapist can look up past appointments - and its not their clients . There is no privacy with Booker -anyone can see everything no matter what settings you restrict. Cant wait to change this system to something more owner/ (HIPPA complaint- would be nice) friendly, so employees do not have access to private information. Anyone looking to prevent client information access , watch out for this app. Also continues to use other cc on various accounts, blaming it on whatever internet service you use, funny everyone says the same we all use something different- how can it be us- the business. We continuously have to call customers and apologize . Read other reviews same complaints. Review Source ED Efraín D. Partner/Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Booker is not what it use to be" April 14, 2017 2.0 So after 4 years of being loyal Booker customers/users and thousands of dollars paid for their lackluster service, we have decided to jump ship and started looking for a more reliable & less restrictive online booking software. We have had our complaints about Booker since day one because of how it is very restrictive on what our spa system administrators are allowed to do. We have always gotten the usual "oh you can not do that because we want to advice our clients on best business practices." Then we will counter by asking the Booker rep if they realized that the actual management team on site at the spa would know what's best for our day to day operations? Which we they always point us to their make recommendations page or they would claim to submit it to their development team, which neither ever received any follow up. So after many attempts to get them to make their system more intuituve and flexible for our day to day operations, we quite frankly gave up and just dealt with the system. And now we have their system performance take a rapid decline, which started well over a year ago. We even purchased new computer systems and increase our internet speeds in hopes of speeding up the system but nope, that didn't help what so ever. Their customer service has also gone to poop, the reps use to be somewhat knowledgeable on how to use Booker and nice. Now they don't seem to care about your issues and pretty much do not accept any responsibility or accountability on behalf of Booker on how the system performance has gone to poop, right along their customer service. Just last night when I inform a rep that we our fed up with the system performance and the numerous temporary "work arounds", that we have no choice but to start looking for another service. They replied with "sorry to hear that, let us know what we can do to help with the transition." Really!?! That was the cherry on top. Booker has failed to realize that we are their loyal paying customers and their poor performance is being transferred on to our loyal paying customers which we will not accept because we do value our loyal customers. So some words of advice to Booker on best business practices, don't screw your customers. Pros Lots of features Cons Not intuituve or flexible enough for day to day operations. Too many restrictions on in house system administrators. System performance is not good at all. Review Source Response from Mindbody May 4, 2017 Efrain - We're sad to hear you're leaving Booker and have been unhappy with the platform. If you're up for it, we'd love more information on which features you find restrictive and how we can address that feedback. Thank you for using Booker for this time. We appreciate your business. Best, - The Booker Team KP Kristen P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Decent but not great" January 24, 2017 3.0 I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue. My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot. Pros Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program Cons Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates Review Source Response from Mindbody January 31, 2017 Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to support@booker.com if we can help! Thank you so much for using Booker! - The Booker Team MM Marylet M. Crocheter Arts and Crafts Used the software for: Less than 6 months ### "Own opinion" May 30, 2024 5.0 Pros Organized appointments for our customers. Cons It is sometimes confusing to use for our customers. Review Source EK Ella K. Owner Retail Used the software for: 2+ years ### "Frustrated user of six years" December 31, 2019 2.0 I’ve been using this software for six years the features seem promising but the reality of them are not easy to use and implement or take too long for customer service. It is not customizable for a large scale salon and that is not what bothers me the most, it’s when you call Support and they have no solutions except we don’t do that. And I mean repeatedly that is what I get from their Support team. Pros All the features they supposedly offer. Cons No customer support, terrible training, and my staff does not feel like it’s easy to use. It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more. They seem to be prompt when they’re selling you something to add cost to your service but not when you need help. And their support has no solutions or work around options. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Reason for choosing Booker I’m considering other products now. At the time Booker was $65 a month and now I pay $350 a month and instead of adding complementary features at that price they’re consistently trying to sell me new features and up my monthly cost. Switched from [DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/) Because I wanted something that offered better online booking and worked in LiveTime and had an app it was six or seven years ago so at the time Salon Iris did not have this Review Source SC Sierra C. Guest Concierge Health, Wellness and Fitness Used the software for: 6-12 months ### "A good starting point for a scheduling platform" June 23, 2023 3.0 Fairly user friendly, easy to learn, and always loved all the details available. Pros I mostly liked all of the details available for us - such as time stamps for appointment details, membership history, and so much more! Cons There were frequent glitches in the system and eventually the platform simply did not have the infrastructure in place for our clientele size. Review Source PC Paul C. Managing Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Horrendous. Terrible Experience. Bad Platform. Bad Support. " January 9, 2018 1.0 zero. only pain and anguish and wasted money. I can't even get the reps to respond to my emails about a refund. I would strongly recommend against using Booker. Pros I liked the notion of what they "sell" to you. not what they actually deliver. I guess I like that it's a cloud based system, which you can't say for Millennium. Cons Booker is going more towards a multi-industry platform & removed many of its spa related functionality. No longer can you create spa packages, for example. Much of the customization they sell you on doesn't exist at all. It used to on their old platform, but new customers don't get to use that anymore, so your gift card site & the online booking site will look like a Kindergartner designed it in an extracurricular activity. You don't have the ability to customize categories for your services/products. For example, if you do hydrotherapy, there isn't a category for things like vichy showers. You do have auto repair available though... so congrats. If you're looking to have a smooth experience with onboarding, you'll be disappointed. The data "expert" we worked with missed his deadline by 4 weeks and then just disappeared. We had to start completely over and then the new "expert" imported the wrong data and we had to start over again. We worked with onboarding for almost 5 months and never got live. There's no ecommerce capabilities, even though their web site promotes it and their sales people promote it. At this point, it's a flat out lie. Doesn't exist. You have to work with a 3rd party for your POS system (Clover). We signed up for a special and were supposed to get 2 set ups for free, but they came back to us after we signed up and said "nope, sorry, we were wrong, you can only have one." And, then they sent us 2, except one was incompatible with Booker. Review Source Response from Mindbody January 12, 2018 Paul, We're sad to hear about the experience you had during your short time with Booker. This is not the experience we work to deliver, and we are sorry that we couldn¿t deliver something of value to you and your Spa. If you're still having issues getting a response, please contact support@booker.com and we'll make sure we get back to you ASAP. Thank you, - The Booker Team AP Anna P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Booker? ARE YOU KIDDING?" April 10, 2017 1.0 This company is a joke. They may have tried to put together a Salon software, which has some good qualities and bad, but, the company has ruined their name and a host of other businesses because of their lack of understanding how their software has a direct effect and how they manage their software on a day to day basis. They are completely horrific! We continually try to deal with the issues, (Booker being slow, or totally down on a regular basis), and we have heard every unimaginable excuse, but the only people that are having a very costly, negative impact, are the businesses that purchased this worthless product. We came to Booker primarily through the recommendation of Spa Magazine. They touted Booker as being the Best Software Company in the market and they still continue to do so. We took their recommendation strongly and pursued Booker. We were courted with full Attention and Promises when we first met. We were promised complete support and excellent service, which was also written by American Spa. We signed on with Booker and slowly problems continued to arise. We worked through them but as time progressed, it became a regular ongoing occurrence. We were told that Booker was growing too fast and that the problems would be resolved; this couldn't be further from the truth. Things progressively got worse! We have issues getting through to Booker and the slowness and down times are becoming commonplace. Our business has suffered and lost customer satisfaction and comfort in quick appointments. Our good will has been damaged and through all of this, we have tried to be tolerant and understanding. Last week the experience in our company, using Booker software, became intolerable. The software was barely running or slow, and on our busiest day, it completely shut down. We were so dependent on Booker that we had to turn away our business. We cannot continue to do business this way! We would love to know if other companies are dealing with this issue and what they are doing to keep their business from this harm. While we wait on hold and continue trying to get through to the owner of Booker, we are searching for a software that can service our needs with minimal issues. Please let us know Review Source Response from Mindbody May 4, 2017 Dear Anna, We take our role in your business very seriously. We've invested significantly in improving our servers so this won't happen again in the future. This investment of engineering resources and updated equipment has resulted in greater stability and faster speed, and we intend to continue the improvements. We'd love to discuss this further with you if you have time. We thank you for using Booker and for your feedback. Thank you, The Booker Team Similar Products Featured