--- title: "RegFox Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RegFox the right Ticketing solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/91029/RegFox/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- RegFox 4.8 (148) [View alternatives](https://www.capterra.com/p/91029/RegFox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of RegFox Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Pam S Assoc. Director of EngagementFund-Raising, 501 - 1,000 employeesUsed the software for: 6-12 months. “I do really like the customization of registration pages; this allows me to collect the info. that I need for my specific programming up front, and not have to follow-up with each customer to secure that info.“ January 14, 2024 Stephen K CEOHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The system also cannot generate an proper invoice for attendees.“ December 24, 2025 Pam S Assoc. Director of EngagementFund-Raising, 501 - 1,000 employeesUsed the software for: 6-12 months. “One of my favorite options is the back-end automation feature where we can pre-schedule registration confirmations, reminders, and thank you emails. “ January 14, 2024 JL Jay L Office ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Its just the extra steps involved is a bit inconvenient.“ January 20, 2025 LG Lynn G Youth DirectorCivic & Social Organization, 2 - 10 employeesUsed the software for: Less than 6 months. “The final published products for two of the upcoming events I am organizing look really good and if I need to go back in to edit for any reason even after it's published, I can still do that. “ July 2, 2024 CS Christiana S Digital Marketing and Communications SpecialistHigher Education, 201 - 500 employeesUsed the software for: Less than 6 months. “Some of the reps take a little bit more time than I'd like to respond to emails and queries.“ April 8, 2024 Pam S Assoc. Director of EngagementFund-Raising, 501 - 1,000 employeesUsed the software for: 6-12 months. “Our department is very busy and to be able to set these up in advance is super helpful so that the communication, which is required, is going to go out without have to go back and handle that work manually and in another software program.“ January 14, 2024 CS Christiana S Digital Marketing and Communications SpecialistHigher Education, 201 - 500 employeesUsed the software for: Less than 6 months. “The platform, once you get used to it, is easy to understand, but some of the conditional triggers are a bit clunky and hard to understand if you're not familiar with these types of systems.“ April 8, 2024 ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pam S. Assoc. Director of Engagement Fund-Raising Used the software for: 6-12 months ### "Useful Software, but could use some Improvement" January 14, 2024 4.0 Overall, the experience has been good so far. I'm working with the RegFox Help Desk folks to create a landing page for a series of events so that we can keep individual events separate for reporting needs, but together in one location for our customers who may be looking for an event in Atlanta while another customer is looking for the San Francisco event. Pros One of my favorite options is the back-end automation feature where we can pre-schedule registration confirmations, reminders, and thank you emails. Our department is very busy and to be able to set these up in advance is super helpful so that the communication, which is required, is going to go out without have to go back and handle that work manually and in another software program. I do really like the customization of registration pages; this allows me to collect the info. that I need for my specific programming up front, and not have to follow-up with each customer to secure that info. Cons The customization is a good option, but there is a con to it as well. Building templates for our organization to ensure that each program has the same basic requirements seems to be a challenge since each department uses the platform a little bit differently. For me, it's imperative that I include a Q & A section during registration so that I do not have to track down that information later using emails or surveys. This piece is not needed for other events, so we're working on those templates to be better defined for the type of work each team does. Switched from [Slate](https://www.capterra.com/p/233689/Slate/) Our agency used to use RegFox and switched to Slate; now they have switched back to RegFox. The options needed for back-end data capture, communications, and functionality on the front end were not there. Review Source FO Fiona O. Executive Assistant Education Management Used the software for: Less than 6 months ### "Event Registration" August 4, 2023 5.0 The group I am promoting our events to are not at all technologically savvy. B,y using RegFox, it is so easily for most of the group to register themselves without me having to walk them through step by step. Pros I cannot say enough about the positive support from the RegFox team. They are have been above incredible and one of the best I have ever encountered on a professional level. I was so overwhelmed thinking about the events I am overseeing as there are many pieces to it. The RegFox team has helped so much to alleviate the stress and so responsive to any question or inquiry I have. While everyone I have talked to has been amazing, I must give a special thanks to \[sensitive content hidden\] who I have worked with the most for her patience and expertise in helping me navigate the system. Cons I find the reporting system to be a little confusing but, as usual, the team has helped with that. Reason for choosing RegFox University preferred. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) No longer supported by the University I work for. Review Source Stephen K. CEO Hospital & Health Care Used the software for: 6-12 months ### "Plenty of better options - massive regret" December 24, 2025 1.0 Wish I hadn't have started selling tickets here. If I could change now I would move to a better platform Pros Ease to get started selling tickets. Apart from that there is nothing normal or useful in this platform Cons Everything else - especially the attendee app that has been in beta for over 2 years and causing a crazy amount of headaches. The system also cannot generate an proper invoice for attendees. Review Source NA Nina A. Surgeon / Founder Hospital & Health Care Used the software for: Less than 6 months ### "An intuitive platform with an exemplary support team" March 9, 2020 5.0 AMAZING. INCREDIBLE. Nothing short of SUPERB. I must say that I do NOT use these words lightly. The nature of my work lends to a very realistic and grounded personality and approach to things. To reiterate, the support team I have interacted with so far, both \[SENSITIVE CONTENT HIDDEN\] were FANTASTIC!!! I would recommend RegFox without any hesitation whatsoever. Pros Product Itself: As a first time user of registration platforms, this program is incredibly intuitive and relatively easy to use. I use the term 'relatively' since there is a logic based action feature that requires a systematic approach as you set the actions. When you're first using the system it takes a try or two to understand how it works. The logic statements make sense however, and are very easy to set into actions once you get the hang of it - getting the hang of it took me about 20 minutes at the most. Again, a wonderful program overall with easy setup and configuration with wonderful product support. Support Team: I cannot say enough about how incredible product support is with this platform. My needs were immediate, with plans to open registration in three days for an event that had two streams with multiple days and options to choose from. As a personal initiative I was setting this all up - I'm a surgeon with no event planning experience requiring registration etc. \[SENSITIVE CONTENT HIDDEN\] were ABSOLUTELY AMAZING - helping on the back end to correct action conflicts, touching base with their colleagues to see if there was an even better way of accomplishing the desired action, patient, thorough, helpful beyond anything I could have expected. I was able to open registration in time and with confidence that all was in reliably working order, all thanks to their wonderful support. THANK YOU SO MUCH!!! Cons Nothing comes to mind. Where I was unsure, the support team was available and extremely helpful. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Whova](https://www.capterra.com/p/149712/Whova/) Reason for choosing RegFox Accessible pricing for a startup, accessible and live product support, ease of use, logic based action feature (an essential for me) Review Source LM Leah M. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great and Powerful Registration Tools" June 24, 2024 5.0 I've had a great experience setting up and using RegFox for my upcoming event. Pros How easy it was to set up my event - and not be charged until the first person paid! Cons I don't think it's a con - but Reg Fox rules can be a learning curve. Reason for choosing RegFox Reg Fox offers more data management. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) They didn't give me all the tools Reg Fox does. Review Source LC Lisa C. Executive Director Sports Used the software for: 1-2 years ### "Former user" November 6, 2023 4.0 Customer service during pandemic unfortunately drove us away. While every business we interacted with gave us full refunds for event-related cancellations made at the start of the pandemic (spring 2020), RegFox was the one exception. As a NPO, we decided it was our responsibility to support our community during such troubling times, by providing full participant refunds on events we had to cancel. RegFox refused to refund fees we had paid them on the registrations that had to be cancelled due to the pandemic, thus positioning our organization in a net-loss. Months later, we were contacted by \[sensitive content hidden\], and told to book a call; “we want to hear from you; what can we do to make this right and get you back as a customer?” Optimistic about their outreach, we explained our situation again and communicated that our only request was for the registration “admin” fees be refunded to us, and they declined. As a result, we have found other lower cost registration options that do not cost a per-registration fee. Pros It is easy to manage multiple events, with landing pages, easily-customizable registration forms, and communications Cons Sub-par customer service that over-promised and under-delivered. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) More professional platform, more user friendly, more customizable, built-in payment fields Review Source Kellie G. Nanny Industry Consultant Social Media Manager Blogger Writer Mentor Non-Profit Organization Management Used the software for: 1-2 years ### "RegFox uncomplicates the complicated " October 9, 2020 5.0 I've used for small events of 30 to large events of over 200 and the ease of use is very appealing, as is being able to pick what content you want on RegFox or just using as a registration tool / payment gateway. Pros Pricing is ideal for any size event. Our event had 24 price points - member/nonmember, group rate, early bird, general and late. RegFox customer support spent time with me on a screen share and set things up with ACTIONS so all of our price points we set automatically in the system depending how many people were registered at the same time. This saved countless hours of manually setting things up, manually registering teams, etc., in our own CRM that event management isn't as robust. Ease of just including the info we wanted and having a link to create a button on our website to direct to register and pay. Integrated well with our virtual platform Whova. Cons There isn't really any cons to using RegFox. We've been very happy with both the admin aspect and registrant end of things. Switched from [MembershipWorks](https://www.capterra.com/p/137032/MembershipWorks/) MW was not going to be able to support the 24 price points our event had in a way that made it easy for us as the host and easy for those registering several individuals. When speaking to MW they also agreed that RegFox would be an ideal solutions. Review Source KO Kim O. President Non-Profit Organization Management Used the software for: 2+ years ### "From A Nonprofit Point of View" June 20, 2024 4.0 Overall regfox is a solid system. We can create events in several different ways and can run a variety of reports. Pros Regfox helps us manage our annual conference of nearly 300 people and our weekly events. Paid events payment processing is fast and easy. Events are easy to set up with a small learning curve. Cons Because we're a nonprofit that runs event year- round it would be nice to keep and analyze more information on registrants, for example linking events that a particular registrant has attended and record and link event registrants attending repeated events. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) MemberClicks was too expensive for what they offered, even required we do some of our own coding. Review Source CS Christiana S. Digital Marketing and Communications Specialist Higher Education Used the software for: Less than 6 months ### "Effective Platform & Excellent Customer Service" April 8, 2024 5.0 Overall, the system was easy to understand, and implement, but the lack of 24/7 customer service can be harmful to those events that are held on weekends. Additionally, for large institutions, set up and communication between representatives at RegFox can be somewhat slower than expected, which can present a challenge when you're on a tight deadline. However, the customer service (does not include the rep) during the week is phenomenal-- they are knowledgeable and speedy. The platform, once you get used to it, is easy to understand, but some of the conditional triggers are a bit clunky and hard to understand if you're not familiar with these types of systems. Pros Amazing customer service through the chat-- I had multiple situations where I needed fast answers, and the customer service team was knowledgeable, prompt, and accurate. The system is fairly easy to use if you're tech savvy, but if you're not, it might take a little bit of time. Otherwise, the system is straightforward and dynamic, offering a variety of options to suit everyone's needs. They are one of the few, if not the only one, that offers the ability to offer signable, verifiable waivers (instead of a terms of service checkbox). For registration, getting devices connected is super simple. Excellent product! Cons Some of the reps take a little bit more time than I'd like to respond to emails and queries. They have only one team member to specific departments, which means some processes for institutions may take a little bit longer (but if you're not in a rush, that's not a deal breaker). Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite no longer offers any discounts to a NPO, and have very high rates. Their system is not very diverse, and has limited options. It doesn't offer a waiver system, either. Review Source JL Jay L. Office Manager Accounting Used the software for: 2+ years ### "Great Experience with RegFox" January 20, 2025 5.0 Great! It is an extremely helpful program that is fairly easy to follow and trouble shoot if needed. Pros Easy to use and if any issues do arise, customer support is extremely helpful! Cons Sometimes it's a bit harder to get some issues fixed if I'm not the administrator on the account. Because I work for Drake Ventures and they are the administrators on the account we use. But the customer support is at least about to get me the information I will need to resolve whatever issue I am having. Its just the extra steps involved is a bit inconvenient. Review Source PO Peggy O. Executive Assistant Religious Institutions Used the software for: 1-2 years ### "Webconnex RegFox" February 14, 2023 5.0 Greatest benefit: Less time trying to determine how to set a form that addresses every area of information you are looking to capture. Pros The ease of form development. An example is within the Action field the ability to customize your event even further by setting multiple prices and deadline dates, age specific events within an event, etc. It makes the software multitacteted and easy to recommend. Cons The only feature I can at this time would like to see added is spell check. Other than that I haven't found a feature that they haven't thought of. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Webex Suite](https://www.capterra.com/p/237272/Webex/)[Regpack](https://www.capterra.com/p/124427/Regpack/) Reason for choosing RegFox The ease of use and cost. No brainer. Review Source TP TERRI P. Executive Consultant Non-Profit Organization Management Used the software for: Less than 6 months ### "AMAZING SOFTWARE & BETTER THAN OUTSTANDING TECH SUPPORT!!!" May 8, 2020 5.0 Working with this company has truly been amazing!! I consider myself "old school" so sometimes when working with new software it can be pretty frustrating when you don't have a reference manual. However, RegFox has an area on their site for help that is so very user-friendly, more times than not, I can figure out my challenge or the information I need very easily. They are also very open to suggestions for upgrading the system. One time I was working with a major payroll company and discovered a technical programming error that kept them from being legally compliant. It took a couple of weeks for them to finally believe me, even after all the proof I had. RegFox is the exact opposite. The customer service is so amazing! One day the \[SENSITIVE CONTENT HIDDEN\] of the company even wrote me and thanked me for my input. She didn't add her title, but I quickly was able to find out who she was. If you need registration software, you should use this company! I will definitely recommend this software to other companies. For the price, it's AMAZING! Pros The overall ease of use. Regarding specific features, there are too many amazing features to list here. Overall, the software is pretty easy to figure out, but even if you can't, or don't want to spend time trying to figure it out, the tech support staff is always ready to help, and don't refer you to an area of their system to review, listen to, etc. I found it fun to look through the system and learn about it. However, there are some things that don't jump out at you right away, and that's where the tech support people are so amazing. They even have someone that works weekends. The tech support team is always positive and helpful. They are a joy to work with. Cons Honestly can only think of one thing, and it's minor. There's a nice feature where you can send emails out to the Registrants. You are able to send the communication immediately, or you can program it and send it at a later time and/or date. I wish there was a way to add a cc or bcc or check a box for the sender to receive a copy. When I realized I couldn't send a copy to myself, I wrote them and recommended that they add that option in the next upgrade. Almost immediately I received a response back saying they appreciated the input and definitely would submit my input. Reason for choosing RegFox I wasn't working for the company when the software was selected, but when I came on board I did have the opportunity to assess it and decide if the company should keep it. That decision was EASY! Just based on what the software could do, in less than an hour I wanted to keep this software. Review Source Response from Webconnex May 13, 2020 Thank you Terri! Our team has really enjoyed working with you. We're glad to hear it's been a success. LG Lynn G. Youth Director Civic & Social Organization Used the software for: Less than 6 months ### "First time user to set up RegFox registration links" July 2, 2024 5.0 It has been a very good experience! The final published products for two of the upcoming events I am organizing look really good and if I need to go back in to edit for any reason even after it's published, I can still do that. Pros I really like the features it has to set up a registration page for an event in the way you want it to look. You can add things to it and delete what you don't need. It's easy to use (once I got the hang of it, I am not tech savvy at all). It was recommended for me to use by a good friend of mine and I am so glad I trusted her recommendation! I plan to use it to set up all future event registrations for the organization I work for as a Youth Director. Cons The only thing I had trouble with was when I published a page so that it was activated, I couldn't figure out how to make a copy of all the pages so I could put a hard copy in my file folder or at least save a PDF version of it. I am "old school" in regards to still liking a paper copy of what projects I am working on to keep in actual files! And PDF files, I can save on my computer. Reason for choosing RegFox I trusted a recommendation and knew it would be a good way to go! Review Source MR Michael R. Executive Director Hospital & Health Care Used the software for: 2+ years ### "\[sensitive content hidden\] was great" June 5, 2024 5.0 I have been using RegFox for years and my experience has been excellent, the reports and data save tons of time for me Pros RegFox is pretty simple to use and their follow-up is great. \[sensitive content hidden\] helped me navigate an issue that I could not figure out as I am computer illiterate. The support is great. Cons Nothing, I just need to use more of the functions provided by RegFox Review Source SR Steve R. Webmaster Civic & Social Organization Used the software for: 2+ years ### "RegFox has Ourstanding Human Support!" October 16, 2024 5.0 I have built 5 registrations on RegFox over the last couple of years and they were always successful. Pros It's easy to use and support is outstanding!! Cons Some of the menus could use some clarity, as they are not all intuitive and I had to use the excellent human support to set up my formats. Review Source VR Verified Reviewer Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great solution for small business" December 4, 2018 5.0 Pros It has been a great registration solution for our small business it handles all of the payments and details and tracks it every year. Cons Nothing really, except our level we have been using is being phased out and we will no longer be able to afford to use it as a solution for us. Review Source VR Verified Reviewer Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Love RegFox" February 1, 2019 5.0 Tried everything else . . . finally found RegFox! It's the best product for our nonprofit learning center's registration needs. The customer support is wonderful too! Pros RegFox does almost everything we need it to, at a price dramatically lower than its competitors and with a beautiful, intuitive interface that's great for our administrators and our customers. Cons I wish I could set up automatic payment plans and partial billing. Review Source SR Stacey R. Manager of Operations Higher Education Used the software for: 2+ years ### "Great Event Registration Software" January 12, 2023 5.0 Pros RegFox is easy to use for both admins and users. We like that is is customizable and one of the few products in our price range that allows for individuals to register for breakout sessions. Cons I don't like that I have to filter registrants by current events to get a list that doesn't include attendees for past events. I would like to see an archive feature. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Review Source VR Verified Reviewer Co-Founder Renewables & Environment Used the software for: Less than 6 months ### "It did everything we wanted it to do! Setting up was easy and the help function amazing!" February 7, 2018 5.0 It made us look extremely professional and set the right tone for our event attendees. We're serious, we're technologically advanced and take us seriously! Pros The product is very flexible and getting set up is really very easy. Their interface is simple and intuitive and if you need help, their help search tool is excellent and their help videos even better (short and extremely useful to solve your problem). And the Check-In app is fantastic! It did exactly what we hoped it would do and made the day of the event really professional. Cons They only need to add a registration reminder email to their offering and they are in the process of doing that. Then they'll be impossible to beat. Review Source KS Kristin S. Used the software for: ### "Tough interface & product library; Great Customer Service" January 6, 2016 4.0 Pros: RegFox was recommended from someone in the payment transaction industry for registrations. I like that you can customize all sections of the event, and once you spend the time in the beginning it is smooth sailing. You don't have to babysit. The analytics are WONDERFUL. I was contracted to set up an event for someone else, and they are dazzled by having that information to check. I had a great deal of questions and problems while setting up my campaign. It was a blessing to have a responsive customer service team. Cons: The interface is a bit clunky for me. While I am a online registration novice, I do consider myself a pretty tech intuitive person. The set up of my campaign was extremely difficult and user experience unfriendly. Until the campaign launched, I had to call or message the tech support with a plethora of questions daily. Establishing the gateway was easy once I found my information on "settings" but once again - It just was not initiative on the site. Also, there was a glitch on requiring first and last name when I launch initially. The biggest improvement opportunity I saw was for the communication follow ups. Perhaps it was my novice brain, but I was trying to use this page to communicate with the registrants without the use of email. I had a welcome packet to send out and I could not delete the campaign after it was sent out. It also was not clear to me it would not be send out past the first people that were signed up at the time. The problem was resolved, but left me feeling uneasy. Further explanation on how to use this section would be great. All in all - keep up the great customer service, and customization of RegFox. Look to create more efficiencies and clarity for the user while guiding through the platform. Review Source JH Jake H. Finance and Operations Staff Non-Profit Organization Management Used the software for: 6-12 months ### "Great System- Will Continue to Use" March 29, 2017 5.0 We had been trying to find a system that was easy for our event attendees to use while also not forcing us to track down payments, and RegFox helps us accomplish exactly what we need. Some of the tools take a bit of getting used to, but the customer support has helped us overcome our hurdles. We really like the automatic payment charge feature, which allows us to get a deposit initially and charges the balance at a later date. This helps some of our families that don't have enough money to pay outright when they sign up, but it ensures we get the money they said they would get to us. We no longer have to track down payments, which saves us countless hours of work. Though the price can get steep for events with a higher cost, the time (and thus cost) saved on the part of our admin team is worth it. Pros Automatic payment charging Ease of use for attendees Customer service is knowledgable and helpful Cons Price high, but comparable to other programs Review Source TT Tara T. Public Affairs Specialist Government Administration Used the software for: 2+ years ### "Simple, effective, quality product - even for non-web professionals!" January 15, 2020 5.0 Pros Very easy to use, set up, edit and administer overall; lots of design features; GREAT reporting features and demographic gathering. Customer service is EXCELLENT - I prefer live chat, and they are very attentive and give lots of detail, solutions, and other ideas to better your site function. Cons Before learning all the ins and outs of Reg Fox, I assumed it could operate like an Amazon shopping cart. While there are some outstanding features in Reg Fox, it doesn't have true cart functionality, so it would be an issue for you depending on what you're trying to sell or accomplish. Review Source DAC Dee Anna C. Program Specialist Education Management Used the software for: 2+ years ### "Love RegFox" December 12, 2019 5.0 Conference Registrations. Pros RegFox provides affordable options for online registrations! I do wish there were a few options that I could customize, but the RegFox team has been amazing at assisting me with work arounds and solutions. Great and fast customer service! I will be a long-time client! Cons Static fields... Billing. I would like to set up my own fields. Using actions to hide items is helpful, but I would like to customize to meet educational ways... Review Source AK Ann K. Volunteer Non-Profit Organization Management Used the software for: 2+ years ### "Easy to Learn, Great Help staff" August 5, 2022 5.0 I have used this once a year for the past 4 years to schedule an annual conference. It is reliable, reasonably priced and looks good! Pros The support staff are very quick to respond via email with screenshots to illustrate how to fix my problem. Cons I can’t really think of anything. I wish my organization needed it more often as I could become more proficient in all that Reg Fox offers. Review Source ML Michael L. President Events Services Used the software for: 2+ years ### "Wish I Could Give 10 Stars" February 23, 2018 5.0 Easy set up, works without any hiccups. Great product! Pros First off - their customer service is incredible! one of the customer rep is awesome and really helped us out of a bind with our event. I've used RegFox for several clients and events and it's been a winner every time. Their fees are more than reasonable, everything works perfectly, and overall it's an awesome product. Cons Their primary in-house payment Gateway is WePay. We signed up and started collecting funds for our event, and WePay came back after several tickets were sold and said they were going to have to hold a large amount of funds. This wouldn't work for our event, so we talked to her and she let us know there is another option used for cases like ours. I wish this was advertised as we could have saved ourselves a few days of headaches.... but she got things taken care of immediately and made sure everything was fixed as we needed it to be. Review Source Similar Products Featured