--- title: "ACE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ACE Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more." source_url: "https://www.capterra.com/p/91139/WebAR/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # ACE Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ACE ## What is ACE? InterProse ACE is a modern, web-based debt collection platform for collection agencies, attorneys, property managers, healthcare providers and government agencies. Enhance your account management, consumer and client interfaces, and integrate 3rd party tech in a cost-effective, efficient, intuitive, open-API platform. Automate processes. Leverage digital communications and AI. Comply with regulations. Customize user experiences. Maximize security with our Amazon AWS servers. Contact us today! ## What is ACE used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Overall rating Based on 140 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 2% Starting price $975 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ACE alternatives Highest Rated [4.9 (40)](https://www.capterra.com/p/254642/HES-LoanBox/reviews/) Starting price $75000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Gaviti](https://www.capterra.com/p/169544/Gaviti/) [4.5 (91)](https://www.capterra.com/p/169544/Gaviti/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169544/Gaviti/) [DebtView](https://www.capterra.com/p/140575/DebtView/) [4.4 (21)](https://www.capterra.com/p/140575/DebtView/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140575/DebtView/) [Moonflow](https://www.capterra.com/p/10011036/Moonflow/) [4.8 (29)](https://www.capterra.com/p/10011036/Moonflow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011036/Moonflow/) [View all alternatives](https://www.capterra.com/p/91139/WebAR/alternatives/) ## FAQs about ACE Overview ### What problems does ACE solve? ACE solves fragmented debt-collection and accounts-receivable workflows by centralizing account records, collector work lists, payment arrangements, legal correspondence, judgments, garnishments, and client updates. Configurable rules prevent incorrect state-specific letters, while self-service payments and disputes reduce after-hours manual handling. Collection agencies, AR departments, and debt-collection law firms benefit most. Answer based on 21 reviews Overview ### Which roles and teams benefit most from ACE? ACE is most used by collections specialists, collectors, and collections managers who organize debtor accounts, track recovery activity, and manage payment follow-up. Owners, presidents, and general managers use it to oversee collection operations and results, while office managers, controllers, and payment coordinators support account administration, payment processing, and financial recordkeeping. Answer based on 127 reviews Overview ### What company size and specific industries is ACE built for? ACE is designed for organizations in collections and receivables management, including collection agencies, debt buyers, first-party original credit grantors, collection attorneys, and government teams. It also serves healthcare, utilities, banking, financial services, and student loan organizations across small, mid-sized, and enterprise operations. Features and Usability ### What are the key features of ACE? ACE includes core collection management tools for borrower accounts, worklists, and automated follow-up workflows, plus payment processing for partial payments and payment plans. Its self-service portal lets clients add accounts and lets consumers pay or dispute online, while real-time reporting, customizable reports, credit reporting, and role-based user management support agency operations. Answer based on 51 reviews Overview ### How well does ACE handle debt collection? ACE supports debt collection teams with configurable account flows, online debtor payments, dispute handling, real-time balance updates, and credit reporting updates. Agencies, medical debt teams, and legal collections firms value consumer-level decisions and self-service access. The platform can take time to learn for new staff, but reviewers describe responsive support and ongoing training. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does ACE integrate with? ACE integrates with Amazon Aurora, LiveVox, Nuvei, PaymentVision, REPAY, and TCN. These catalog integrations cover database, contact center, and payment processing needs, giving ACE compatibility with several common third-party platforms used across customer operations and financial workflows. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on ACE? ACE offers in-person and live online training, webinars, documentation, and videos for team onboarding. Reviewers report that collection agents, portal users, and less technical staff can become productive with little training, while administrators and reporting users may need more time, especially for complex configurations, analytics, and SQL-based queries. Answer based on 15 reviews Getting Started and Support ### What customer support options does ACE offer, and how do users rate the experience? ACE offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users often report quick, helpful responses, thorough assistance, and receptive staff. However, some describe delayed email replies, voicemail barriers, slow follow-up, and inconsistent service attitudes, particularly after implementation. Answer based on 51 reviews Features and Usability ### How well does ACE support collection management? ACE supports collection management with configurable workflows, work lists, payment processing, client access, and role-based controls. Collection agencies and law firms value its cloud-based screens, account automation, and self-service options. Some teams report a learning curve for complex setups and want a more efficient main collection screen, so training remains important. Answer based on 21 reviews ## Features AI summary Based on 273 Debt Collection reviews Capterra data shows that buyers of debt collection software rank the following features as their top priorities: - **Reminders** (**86%** of reviewers rated this feature as critical) - **Accounting Integration** (**62%**) - **Electronic Payments** (**58%**) ACE supports all three of the features reviewers value most: **Reminders**, **Accounting Integration**, and **Electronic Payments**. Combined, these capabilities help businesses stay on top of follow-up activity, connect collection workflows with financial records, and accept payments more efficiently, allowing teams to improve recovery processes and keep account management accurate. Payment Collection 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tracking, managing, and initiating the transfer of funds for overdue customer payments Multiple User Accounts 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service API 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Automated Notices 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send automated reminders and notices to clients on overdue payments Business Process Automation 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Workflow Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks ACE 47 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Notices: Send automated reminders and notices to clients on overdue payments - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Borrower Management: Searchable database of information about loan borrowers - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Call Recording: Record the audio of phone conversations for quality assurance purposes - Callback Scheduling: Schedules callback times - Client Management: Manage contact details and communication with clients - Collection Agencies: For third-party collection agencies - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Reporting: Report customer payment history and outstanding debts to credit bureaus - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Email Templates: Pre-made examples and templates for emails - Historical Reporting: Information, data and reports that are being tracked over time - In-House Collections: For first-party debt collectors - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Payment Options: Process payments via multiple modes directly through the application - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.5 (31) 4.5 Based on 31 reviews ## Pricing Value for money 4.5 (27) Basic $975.00 Per Feature,Per Month Value for money 4.5 (27) 4.5 Based on 27 reviews ## Integrations [ TCN](https://www.capterra.com/p/84252/TCN/)[ LiveVox](https://www.capterra.com/p/81432/LiveVox/)[ Amazon Aurora](https://www.capterra.com/p/199608/Aurora/)[ PaymentVision](https://www.capterra.com/p/79286/Payment-Vision/)[ Nuvei](https://www.capterra.com/p/184487/SafeCharge/)[ REPAY](https://www.capterra.com/p/246248/REPAY/) ## Support, customer service and training options Customer Service 4.6 (137) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (137) 4.6 Based on 137 reviews ## User reviews Overall rating 4.5 Based on 140 reviews Filter by rating 5(90) 4(38) 3(9) 2(0) 1(3) Mentioned topic Sorted by most recent MW Michael W. Product Strategy Telecommunications ### "Great modern, browser-based collection software platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 7, 2023 Pros The configurability and ability to integrate via API. Cons Data migration and mapping from other systems can be tedious. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Bruce G. Director of Government Services Legal Services ### "Interprose Ace" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 21, 2020 Pros Modern feel, All important data can be displayed on a single screen. Skillful use of Icons to display important info alerts Cons No real cons at this time. With further use I am sure there are improvements that can be recommended. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TW Tracie W. Manager, Payment Services Retail ### "ACE Software is the best on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 We have used many other A/R applications, and believe ACE to be the best A/R software out there! Pros I like that we have the ability to manage and customize (ourselves) many of the options within ACE, to fit our own needs, including reporting, letters, workflows, jobs, etc. Cons Was not able to create our own mapping -- importing return check data, however Interprose set this up for us (outside of ACE). Alternatives considered [Artiva RM](https://www.capterra.com/p/65133/Artiva-Agency/) Reasons for choosing ACE We have been partners with Interprose for over 20 years, and because of their professionalism and passion to always "take care of the customer", it did not make sense to go elsewhere. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Michael M. General Manager Banking ### "Amazing Company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 18, 2020 ACE took a software application with 30 moving parts/apps and turned it in to a single application to meet all business needs. It's an integral tool to our daily operations. Pros From client engagement to deployment to day-to-day use, the team at Interprose is amazing! Always helpful, timely support, frequent updates to software. Couldn't be happier with my choice to migrate to them! Cons Features that don't work or need to be added are fixed monthly with their updates. Reasons for choosing ACE ACE operates on the AWS platform allowing us to be compliant in Canada. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BA Bonnie A. President Accounting ### "You'll need to wear sunglasses (the future's so bright)" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 The dedication of the staff to making everything work properly is amazing. Each of the people we dealt with from implementation, training, testing, and live were completely invested in making this process successful for us. There were some bumps and bruises -as with any conversion - but we did not have a loss in revenue or productivity due to conversion. Pros The system architecture allows us to make decisions at the consumer level - not at the debt level. For medical debt with a crazy amount of bundles we need to use our internal database to reflect consumer behavior. ACE allows us to do that both with our system flow and with our adhoc reports. Cons The price of flexibility is complexity. We do not employ full-time computer people so we are slower to adopt the changes that we would like. The addition of a wider variety of plug-in interfaces is also great but taking us awhile to implement due to our small size. Reasons for choosing ACE Platform (security/compliance) and design (SQL-table structure). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RL Rick L. Director, Compensation Recovery Financial Services ### "Thorough Planning!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2020 We are currently the Virtual Business Analysis Planning Process. This process has been great. The thoroughness of the analyst, \[SENSITIVE CONTENT HIDDEN\], and detail captured from our discussions has been like nothing experienced from previous engagements on other projects. I truly believe the amount of detail captured here will minimize implementation issues and risks ultimately setting us for great success! Pros We have been working from an outdated proprietary system that was built for another line of business, so switching to this software will allows us to tailor directly to our business. This will have a direct impact on the efficiency of our team ultimately driving an increase in revenue. Cons We are still in the planning phase at this time, so no dislikes to speak of at this time. The functionality offered appears to be significantly better than current system offering. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AL Amy L. Managing Paralegal Law Practice ### "If your looking for a great collection system at any level let me tell you why ACE is your answer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 Ace is a wonderful product that assists our office keep up with the day to day activity that needs to be done and takes the guessing out of it. You set up your file by putting in a follow up date along with who needs to follow up and what their next step is. No need to send that office memo telling people what needs to be done. They just go in their worklist and get busy. Pros The software is user friendly on any level. It allows you more efficient collection. We are a law firm that also collects debt. While it is obvious this is great software for debt collection, it is also great during the legal process. You can program what legal letter needs to be sent and place state specific legal perimeters so the wrong letter will never be used. You can keep up with attorney specific cases, judgments and garnishments. There are reports you can run for either your company to keep up with productivity or for your client to show them productivity. Your clients can have access to upload files, place notes or just review your notes. Every user can have only specific permission and roles specific to their jobs. Ace will also upload new and exciting tools each month to keep the product up to date. Training on the product is incredible. Customer service is quick and efficient. Ongoing training by webinar or in person is constant. I could keep going on and on forever! This product has made our life easier! Cons The trust accounting on the small business platform needs improvement. That is about all I can say negative about this software. Reasons for choosing ACE The sales team and the price. When we called and showed interest we were scheduled a demo. On that phone call was not only a sales team member but the president of the company. How many people have ever talked with the president of the company just to show you the product they offer? Ace is down to earth and truly just want to help your business. They listen to your individual needs. Its not just a product that says "here is what is can do, nothing more". Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DB Dennis B. Owner Law Practice ### "Sample Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 Great! Pros The Marketing. \[SENSITIVE CONTENT HIDDEN\] did such a good job explaining what the product can do will do and how much money or save. Cons You can speed up the conversion time Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Sandy S. AR/Collections Manager Government Relations ### "WebAR review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2019 Customer service is great. Quick response times. Pros Very user friendly. Can be customized to meet our needs. Very good customer service. Love the work lists, as we did not have with our previous product. Cons It is more of a third party collection tool, and we are not a third party collection agency. Reasons for choosing ACE ACE would meet our needs better. Much better customer service with Interprose/ACE. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Stephanie W. Director of Revenue Recovery Hospital & Health Care ### "WEBAR? ACE? INTERPROSE?" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 7, 2019 It has not create faster steps for collection reps. I do not feel adequate training was given for such a large intricate set up of our business. Pros I like the fact that accounts can be pulled into Excel easily. Cons There are too many steps when performing certain actions. My reps take longer on account due to the slowest of the system if the accounts have many bundles in them. I do not like the fact that reports are never accurate. I do not like the response attitudes or tines from service. I especially do not like constantly being told there is an extra charge for items or corrections especially when ACE created the report, or jobs etc. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 11, 2019 Hi Stephanie, We take any negative experience with ACE very seriously and will address your concerns directly. We pride ourselves on positive customer service experiences and will help you resolve any outstanding issues. Thank you for your business! [View all Reviews](https://www.capterra.com/p/91139/WebAR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Gaviti vs ACE](https://www.capterra.com/compare/91139-169544/WebAR-vs-Gaviti) [Creatio AI CRM vs ACE](https://www.capterra.com/compare/91139-130149/WebAR-vs-bpm-online-CRM)