--- title: "Crystal Practice Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Crystal Practice Management the right Optometry solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/91368/Crystal-Practice-Management/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Crystal Practice Management 4.4 (37) [View alternatives](https://www.capterra.com/p/91368/Crystal-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Crystal Practice Management Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews JR Joyce R Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The customization and the way they work with you is amazing.“ June 15, 2026 PB Peter B PresidentHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Their 3rd party integrations has helped us with improved efficiency and increased sales.“ April 3, 2026 DD Desiree Dodson D Optical ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The customer support is amazing, very convenient and the training staff is very knowledgeable.“ May 12, 2026 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Optometrist Hospital & Health Care Used the software for: 2+ years ### "Efficient way to chart " August 27, 2019 4.0 I do like the organization and the fill in the box method of charting. It makes my exams more efficient so I have more face to face time with my patients. Pros Scheduling patients is easy and the schedule is nicely color coded and easily readable. I love how the shortcuts makes charting (auto fill, previous exam notes) efficient. The tabs for different part of the exam is organized and grouped well. Cons They do not have a way for me to print out a comprehensive exam summary. I currently have to manually print out each tab which is time consuming or I just write it out manually. Review Source EW Erica W. President Medical Practice Used the software for: 2+ years ### "5 out of 5" June 23, 2026 5.0 My experience has been wonderful. Crystal Practice Management is a great company and I have not had any issues ever! Pros I have used Crystal Practice Management at my office for over 6 years and every person I’ve connected with there has been great and goes above and beyond. \[sensitive content hidden\] has helped me on multiple occasions with any technical support, always able to answer and solve my questions or issues. \[sensitive content hidden\] have been most wonderful too. Cons I am not good at creating and editing the layout of my exam records (could just be me though) so if that could be made even more user friendly that may help? But otherwise someone on the Crystal team is always willing and able to help me make edits. Review Source JB Jennifer B. Paralegal Medical Practice Used the software for: 1-2 years ### "Great for PM, not so great for accounting" December 16, 2018 3.0 Pros It is easy to use and works well for front office. It allows you to show patients their test results quickly and makes scheduling for various doctors easy and well organized. Cons The area for inventory is rather burdensome and there are some issues which, if addressed, could make it a smoother operation. Review Source PB Peter B. President Health, Wellness and Fitness Used the software for: 2+ years ### "Crystal PM EMR provides value and great support!" April 3, 2026 5.0 I have used Crystal PM for 15 years and their support has been great! I would definitely recommend the software for single location offices. Pros Crystal PM continues to improve their software with refinements and 3rd party integrations. Their 3rd party integrations has helped us with improved efficiency and increased sales. Cons The UI looks outdated and the underlying MySQL database system can be slow. I only wish they can update their UI to allow better scaling with Windows 11. Review Source MU Marc U. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Excellent Customer Service" April 14, 2026 5.0 Pros always excellent service & quick responses for any issue; i feel they go out of the way to figure out any of my questions or concerns Cons i like everything about it including the owner & employees; everyone is extremely helpful and friendly Review Source PS Pam S. owner Medical Practice Used the software for: 2+ years ### "Crystal review" April 29, 2026 4.0 it's fine - I've had to work w/ worse, Pros I like ease of use, navigation is easy . Cons getting too expensive, can not determine patient's out of pocket for glasses or medical, I wish you could copy R side of exam to L so do not have to repeat, wish could work on ipad, would be nice to have a list of shortcuts Review Source VR Verified Reviewer Owner/ Photographer Medical Practice Used the software for: 2+ years ### "Nice program for all office needs " January 13, 2019 4.0 Pros It's great and easy to use for scheduling appointments, patient data management, and inventory control! Cons I really don't like how it's incompatible with Apple products. Review Source VR Verified Reviewer Vision Therapist Medical Practice Used the software for: 1-2 years ### "Perfect for our Vision therapy Office " April 8, 2019 5.0 Pros I love how you can record each session you have with a patient and easily see the previous sessions to compare how they have improved. Also it allows our doctor to go through our notes and see how the patients are doing. The Calendar works great! There is a place to put the schedule of each vision therapist so we can see everyones schedule at once. Helps plan who has an opening and if we need to more patients around. Cons There has been a slight glitch when the doctor and one of the vision therapist are in the same patient's file the notes of the doctor will not be saved. This only happen a few times tho. Overall great management system! Review Source VR Verified Reviewer Marketing Medical Practice Used the software for: 2+ years ### "Crystal Practice Management was one of the best choices when we switched." November 2, 2018 4.0 Pros They made the transaction really easy for us and they were there for us every step of the way. Not to mention they are paired with a lot of other side companies. Cons Our billing is still a little confusing but still better than what it was. Review Source VR Verified Reviewer Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Horrible! Always crashing! " April 7, 2019 2.0 Pros I did not like anything about this software! Cons This system would constantly freeze and crash. I would often times lose my work and have been unable to retrieve it. So disappointing and very frustrating. Review Source LI Lexie I. Optometry student Medical Practice Used the software for: Less than 6 months ### "Crystal EHR" January 18, 2019 4.0 Overall the system was nice but I would rather invest in a system that has more updated features. Crystal requires a lot of updating. Pros The record management is user friendly and appealing to the common user. It was easy to navigate and customize. Cons The program lacks some of the more appealing features of newer electronic healthcare systems such as single screen layouts. Review Source DM David M. owner, OD Used the software for: ### "If you are looking for software, you are crazy if you don't consider Crystal!" February 4, 2015 5.0 I have used 5 different software programs through the years. Crystal is by far the easiest to used and to customize layouts. Help is always available. Yes, they sometime have to call back, but they always do so quickly. Help has always been courteous and they quickly solve my problems. It is the most reliable system. Previous software from other companies always seems to have glitches. It is also a great value. Review Source JM Jaden M. Optician Medical Practice Used the software for: 1-2 years ### "If You Get \[sensitive content hidden\] at Crystal Support, You’re in Great Hands" September 25, 2026 5.0 We have been working on several backend issues to make our Crystal server more efficient and reliable, especially because we have experienced ongoing problems with the server crashing and other technical issues. Over time, I spoke with several different people at Crystal trying to get these problems resolved, but it often felt like the issues were either not fully understood, not communicated correctly, or never completely fixed. Then one day, \[sensitive content hidden\] took over helping us, and the difference was incredible. \[sensitive content hidden\] is genuinely one of the most patient, knowledgeable, and dedicated support professionals I have ever worked with. He is outrageously good at his job, especially when it comes to troubleshooting complicated problems. He doesn't just try a quick fix and move on, he takes the time to actually understand what is happening, figure out the root of the problem, and make sure everything is working the way it should. There was one day when \[sensitive content hidden\] spent nearly five hours on the phone with us, working alongside our IT team to set up and organize a large number of files and address issues with our system. At no point did he make us feel rushed or like we were taking up too much of his time. He remained patient, professional, knowledgeable, and determined to get everything taken care of. On top of all of that, \[sensitive content hidden\] is genuinely hilarious. When you are spending hours on the phone troubleshooting technical issues, having someone who can make you laugh and keep the experience positive makes such a difference. He has a great personality and somehow manages to make even the most frustrating technical problems enjoyable to work through. What stands out most is that \[sensitive content hidden\] genuinely seems to care about the people he helps. You can tell that he takes pride in his work and truly enjoys what he does. After having so much difficulty getting our server issues addressed, having someone like \[sensitive content hidden\] step in and actually listen, troubleshoot, and follow through has completely changed our experience with Crystal support. If you ever need technical help with Crystal Practice Management, consider yourself extremely lucky if you get the opportunity to work with \[sensitive content hidden\]. He is an incredible asset to the company, and Crystal is very fortunate to have someone who represents their support team as well as he does. Pros Crystal has a lot of great features that help keep our practice organized and make our overall workflow much smoother and more efficient. Cons The biggest downside is the server performance. It can be very slow and crashes frequently, which can be frustrating and disruptive during a busy workday. Review Source JR Joyce R. Office Manager Medical Practice Used the software for: 2+ years ### "Best Customer Support" June 15, 2026 5.0 The customization and the way they work with you is amazing. They are also quick to help and teach. They have been adding so many new features to better the software and they love suggestions and feedback. Pros Customer Support is wonderful. I always get a response within 24 hours at the most but I normally wait no longer that a couple of hours. The help they give is also amazing and you don't deal with a bunch of random people but people that have assisted you before and you begin to recognize names and voices. Cons Bugs and Issues- There is always going to be bugs and issues with any software and no one is ever going to like them. Patient Communication- Patient communication could use some upgrades to be more efficient. Switched from [ASL RepuBoost](https://www.capterra.com/p/10029422/ASL-RepuBoost/) I think this was the name of the product. Too hard to use. Too hard to teach. Not enough functions. Review Source DDD Desiree Dodson D. Optical Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Customer Service" May 12, 2026 5.0 Amazing. It's been very nice being able to easily access customer support whenever we have a question. Pros The customer support is amazing, very convenient and the training staff is very knowledgeable. We only run our optical department through Crystal and it has the best optical program especially for the money. Cons That there isn't premade templates to choose from for the custom invoices & statements. The way that the billing is done and how it shows up on a statement is sometimes very confusing. Alternatives considered [MaximEyes](https://www.capterra.com/p/79135/MaximEyes/)[FlexOptical](https://www.capterra.com/p/198864/FlexOptical/) Reason for choosing Crystal Practice Management The others didn't seem to do any better for a higher cost. Also I knew from previous uses elsewhere & recommendations that the customer support was amazing. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) We were not using their optical program. There's seemed confusing and not complete. Our clinic and ASC just switched to ModMed. They also don't have an optical program but they partner/integrate with other optical vendors. The other vendors cost more and didn't seem to be better that Crystal. Review Source ML Mary L. Office Manager Back Office Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Office Manager " April 8, 2026 4.0 For the most part, it works, but there are facets that are not reasonable for even a small clinic. Documentation is tedious, in order to add components you need for a Patient chart, you have to utilize what is in the system & make do. For Example: Pharmacy - we need the preferred pharmacy for each Patient. We had to utilize "other referral" to enter it. On our Intake forms, we had to basically recreate the form to add the needed information when updating a Patient's chart each visit. Your tech team is very good - they know Crystal very well, what it will do, what it won't do, so that saves time. They are willing to assist with work-arounds and showing me how to find what I am looking for. I appreciate their help as we rely on them regularly. Please provide them huge kudos! Thank you! Pros It's easy to use, user friendly, has the important information needed to schedule Patients, to keep information on their visits, record notes/chart, etc. Cons The changes Crystal makes sometimes does not make sense - for example, in the billing section - you have to check a box in order to look up diagnosis codes, then add it to the list of codes needed to bill by clicking an arrow, then if there are old codes that are not needed, you have to arrow those over to the other side and save. If the codes are in the wrong order, you have to arrow up or down. . .very time consuming. . .the old way you could remove diagnosis codes by holding down shift, then selecting all of the codes not needed & delete them. None of this arrow, arrow, arrow stuff, then save. . .before they auto-saved. Very time consuming for a Biller. Switched from [MaximEyes](https://www.capterra.com/p/79135/MaximEyes/) Poor performance & did not meet the needs of our growing clinic. Review Source KH Kaitlyn H. General Manager Hospital & Health Care Used the software for: 2+ years ### "\[sensitive content hidden\] the best " September 15, 2026 5.0 Overall, my experience with Crystal Practice Management has been positive. The system provides useful tools for managing our practice, and the support has been excellent. \[sensitive content hidden\] has been the best representative I have worked with—he was incredibly helpful, patient, and knowledgeable, and made the entire support experience easy and stress-free. Pros Crystal Practice Management has helpful features that make managing day-to-day practice operations more organized and efficient. The biggest positive for me has been the customer support, especially \[sensitive content hidden\]. He was extremely helpful, knowledgeable, responsive, and went above and beyond to help me resolve my questions. Cons There can occasionally be issues or confusion with certain features, and some processes could be more streamlined. However, having a great support representative like \[sensitive content hidden\] available makes a huge difference when questions or issues come up. Review Source NL Noemi L. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Best OptometrySoftware Ever " June 12, 2026 5.0 Love it! Easy to use. Takes a some getting use at first like any other software. But once you are familiar with it, very user friendly. Pros Tech support’s prompt response when ever we run into glitches. Though more often than not it is due to hardware issues and not the program itself. Cons Having to set it up initially. Took some time to figure out what I wanted office templates to look like and what would work best for our office. Review Source JA Jonathan A. Owner and Optometrist Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing and efficient customer service!" June 23, 2026 5.0 Pros The customer service at CrystalPM is incredible. When it comes to editing your record templates, office letters, integration with other equipment, etc. they make it so easy to answer your questions themselves or by providing helpful articles to review on their website. I was having difficulty with my letters not generating correctly, and the medical records department was able to resolve the issue in a promptly manner. Cons I do not have any cons with CrystalPM at the moment and I am very satisfied with my EHR for my vision therapy office. Alternatives considered [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Reason for choosing Crystal Practice Management CrystalPM is extremely customizable and can be tailored to any office. Review Source DF Don F. Provider Medical Practice Used the software for: 2+ years ### "Don of Sacramento" September 17, 2026 5.0 Pleased with the ease, organization and pathways to logging in and uploading the electronic medical records Pros \[sensitive content hidden\] was tremendous with crystal support, She was professional , courtesy, patient and knowledgeable Cons It was not easy and had difficult (and still not successful ) in implementing onto the MacBook platform Review Source KH Kristi H. Office Manager Medical Practice Used the software for: 2+ years ### "Crystal Practice Management Review" October 5, 2026 4.0 We have had CPM for about 10 years now and overall we are happy with it. It is very customizable which our Doctors love. On the flip side as updates are released we have lost some customization over the years which is frustrating. Pros \[sensitive content hidden\] is so helpful to our practice! She answers questions/emails quickly and efficiently! She has helped us time after time and we value her expertise. Cons Schedule changes can be long and labor intensive. I.e. assigning one doctors schedule to another doctor, one should not have to click on each day of the schedule to re-assign appointments. Review Source TH Tracy H. HR Director Health, Wellness and Fitness Used the software for: 2+ years ### "Easy Crystal for a practice" May 15, 2025 5.0 Pros We use Crystal in daily practice for our business across six offices. The integration and ease of the use of the system is the best! Cons We have not had many issues with Crystal. There are so many features that Crystal offers that we have not utilized yet. Review Source LC Lindsey C. Optician Hospital & Health Care Used the software for: 2+ years ### "Good EMR system" April 7, 2025 5.0 I am very happy with the software. It functions smoothly and is easy to navigate. Pros This system is easy to navigate and is super user friendly. Cons The switching of Practice management systems was not fluid but customer service for Crystal was very helpful! Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) The old system was not functioning well enough anymore. Review Source GA Gregory A. Owner/Optometrist Medical Practice Used the software for: 1-2 years ### "You are now about to enter 'The Twilight Zone'" September 26, 2021 1.0 Inconsolably Catastrophic. Pros Not one thing. Nothing. Zero. Zilch. Does that meet your 40 character minimum? Cons That I chose it. Wish I never got it. Utterly devastating to lose it all. Reason for choosing Crystal Practice Management Because the large chain I used to work for had it. Review Source AH Amanda H. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent EMR" September 3, 2024 5.0 Excellent experience with this EMR- Easy of use and for all employees to learn makes it very sucessful. Pros Very easy to use EMR that is customizable to every practice Cons Is not able to be downloaded on Apple computers Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.