# Crystal Practice Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crystal Practice Management the right Optometry solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/91368/Crystal-Practice-Management/reviews --- Crystal Practice Management 4.3 (27) [View alternatives](https://www.capterra.com/p/91368/Crystal-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Crystal Practice Management Ease of use 4.4 Customer Service 4.3 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Optometrist Hospital & Health Care Used the software for: 2+ years ### "Efficient way to chart " August 27, 2019 4.0 I do like the organization and the fill in the box method of charting. It makes my exams more efficient so I have more face to face time with my patients. Pros Scheduling patients is easy and the schedule is nicely color coded and easily readable. I love how the shortcuts makes charting (auto fill, previous exam notes) efficient. The tabs for different part of the exam is organized and grouped well. Cons They do not have a way for me to print out a comprehensive exam summary. I currently have to manually print out each tab which is time consuming or I just write it out manually. Review Source ML Mary L. Office Manager Back Office Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Office Manager " April 8, 2026 4.0 For the most part, it works, but there are facets that are not reasonable for even a small clinic. Documentation is tedious, in order to add components you need for a Patient chart, you have to utilize what is in the system & make do. For Example: Pharmacy - we need the preferred pharmacy for each Patient. We had to utilize "other referral" to enter it. On our Intake forms, we had to basically recreate the form to add the needed information when updating a Patient's chart each visit. Your tech team is very good - they know Crystal very well, what it will do, what it won't do, so that saves time. They are willing to assist with work-arounds and showing me how to find what I am looking for. I appreciate their help as we rely on them regularly. Please provide them huge kudos! Thank you! Pros It's easy to use, user friendly, has the important information needed to schedule Patients, to keep information on their visits, record notes/chart, etc. Cons The changes Crystal makes sometimes does not make sense - for example, in the billing section - you have to check a box in order to look up diagnosis codes, then add it to the list of codes needed to bill by clicking an arrow, then if there are old codes that are not needed, you have to arrow those over to the other side and save. If the codes are in the wrong order, you have to arrow up or down. . .very time consuming. . .the old way you could remove diagnosis codes by holding down shift, then selecting all of the codes not needed & delete them. None of this arrow, arrow, arrow stuff, then save. . .before they auto-saved. Very time consuming for a Biller. Switched from [MaximEyes](https://www.capterra.com/p/79135/MaximEyes/) Poor performance & did not meet the needs of our growing clinic. Review Source GA Gregory A. Owner/Optometrist Medical Practice Used the software for: 1-2 years ### "You are now about to enter 'The Twilight Zone'" September 26, 2021 1.0 Inconsolably Catastrophic. Pros Not one thing. Nothing. Zero. Zilch. Does that meet your 40 character minimum? Cons That I chose it. Wish I never got it. Utterly devastating to lose it all. Reason for choosing Crystal Practice Management Because the large chain I used to work for had it. Review Source PB Peter B. President Health, Wellness and Fitness Used the software for: 2+ years ### "Crystal PM EMR provides value and great support!" April 3, 2026 5.0 I have used Crystal PM for 15 years and their support has been great! I would definitely recommend the software for single location offices. Pros Crystal PM continues to improve their software with refinements and 3rd party integrations. Their 3rd party integrations has helped us with improved efficiency and increased sales. Cons The UI looks outdated and the underlying MySQL database system can be slow. I only wish they can update their UI to allow better scaling with Windows 11. Review Source LC Lindsey C. Optician Hospital & Health Care Used the software for: 2+ years ### "Good EMR system" April 7, 2025 5.0 I am very happy with the software. It functions smoothly and is easy to navigate. Pros This system is easy to navigate and is super user friendly. Cons The switching of Practice management systems was not fluid but customer service for Crystal was very helpful! Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) The old system was not functioning well enough anymore. Review Source TT Thao T. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Crystal EMR" July 22, 2021 4.0 I can finish exams faster by using the preset templates instead of having to write the same similar plans and treatments for each patient all day Pros Simple to use. Customizable to allow easy access to the most important data Cons Too many pages and clicks to complete 1 exam Switched from [RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Less complicated and better customer support Review Source MU Marc U. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Excellent Customer Service" April 14, 2026 5.0 Pros always excellent service & quick responses for any issue; i feel they go out of the way to figure out any of my questions or concerns Cons i like everything about it including the owner & employees; everyone is extremely helpful and friendly Review Source VR Verified Reviewer Owner/ Photographer Medical Practice Used the software for: 2+ years ### "Nice program for all office needs " January 13, 2019 4.0 Pros It's great and easy to use for scheduling appointments, patient data management, and inventory control! Cons I really don't like how it's incompatible with Apple products. Review Source VR Verified Reviewer Vision Therapist Medical Practice Used the software for: 1-2 years ### "Perfect for our Vision therapy Office " April 8, 2019 5.0 Pros I love how you can record each session you have with a patient and easily see the previous sessions to compare how they have improved. Also it allows our doctor to go through our notes and see how the patients are doing. The Calendar works great! There is a place to put the schedule of each vision therapist so we can see everyones schedule at once. Helps plan who has an opening and if we need to more patients around. Cons There has been a slight glitch when the doctor and one of the vision therapist are in the same patient's file the notes of the doctor will not be saved. This only happen a few times tho. Overall great management system! Review Source VR Verified Reviewer Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Horrible! Always crashing! " April 7, 2019 2.0 Pros I did not like anything about this software! Cons This system would constantly freeze and crash. I would often times lose my work and have been unable to retrieve it. So disappointing and very frustrating. Review Source TH Tracy H. HR Director Health, Wellness and Fitness Used the software for: 2+ years ### "Easy Crystal for a practice" May 15, 2025 5.0 Pros We use Crystal in daily practice for our business across six offices. The integration and ease of the use of the system is the best! Cons We have not had many issues with Crystal. There are so many features that Crystal offers that we have not utilized yet. Review Source sR shannon R. optical manager Health, Wellness and Fitness Used the software for: 1-2 years ### "optical manager" October 25, 2024 4.0 I was happy but it seemed very outdated. The exam notes and printing were unprofessional to look at Pros it was easy to use and to make orders, plus it connected to most labs Cons looks ugly and unprofession in the book keeping part Review Source AH Amanda H. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent EMR" September 3, 2024 5.0 Excellent experience with this EMR- Easy of use and for all employees to learn makes it very sucessful. Pros Very easy to use EMR that is customizable to every practice Cons Is not able to be downloaded on Apple computers Review Source JK Jeff K. Optometrist Medical Practice Used the software for: 2+ years ### "Crystal PM" September 21, 2017 5.0 The best part is there is no cost for machine integration into Crystal PM. Pros A customizable software for electronic health records. Whether you have a vision therapy practice or contact specialty practice or both, you can customize the Crystal PM EHR software to your specific needs. You have the option of starting your own exam record template from scratch or building upon and copying someones exam template. Adding or deleting certain parts of an examination record template is easy to do on Crystal PM. Cons Because it's so customizable to design your examination record template, the process to design, organize, and adjust your examination record template can take some time especially starting from scratch. Review Source AS Amanda S. Optometric Technician Health, Wellness and Fitness Used the software for: 2+ years ### "Helping the Practice " October 10, 2020 4.0 I would say positive, I can work patients up quickly Pros I think Crystal PM helps us to be concise and accurate when working up a patient. The layout is user friendly Cons The billing portion of the software can be a little confusing. You can make errors because of the layout Review Source VR Verified Reviewer Marketing Medical Practice Used the software for: 2+ years ### "Crystal Practice Management was one of the best choices when we switched." November 2, 2018 4.0 Pros They made the transaction really easy for us and they were there for us every step of the way. Not to mention they are paired with a lot of other side companies. Cons Our billing is still a little confusing but still better than what it was. Review Source AR Addison R. Front Desk Used the software for: 1-2 years ### "Crystal Practice Management is the only software we use in our optometrist office and we love it!" October 11, 2017 5.0 Pros Crystal PM is very user friendly. It is easy to input data (patient information, prescriptions, billing, etc). Cons I wish it had a more updated and modern look to it, but that is probably the only thing I would consider to be a con. Review Source SM Sunil M. Optometrist Health, Wellness and Fitness Used the software for: 1-2 years ### "Great overall, optometrists will benefit from this once they realize how to use it!" March 29, 2021 5.0 owners and staff are helpful and try to make the system work to our liking! Pros copied over old data well ease of use can edit exams Cons needs more staff trained in Canadian health care to amend the program Review Source TL Tabatha L. Office Manager Medical Practice Used the software for: 2+ years ### "I love this program" November 3, 2016 5.0 This program a must for our office. we have been using it for years and couldn't do without it. We rely heavily on this o do our scheduling, billing, etc. Pros the ability to update every so often and bring n\\more to the table! Cons None! Review Source JB Jennifer B. Paralegal Medical Practice Used the software for: 1-2 years ### "Great for PM, not so great for accounting" December 16, 2018 3.0 Pros It is easy to use and works well for front office. It allows you to show patients their test results quickly and makes scheduling for various doctors easy and well organized. Cons The area for inventory is rather burdensome and there are some issues which, if addressed, could make it a smoother operation. Review Source DD Desiree D. Practice Manager Medical Practice Used the software for: 6-12 months ### "Wish we would have switched a couple of years ago! " September 14, 2017 5.0 Everyone with Crystal Practice Management we have dealt with is more than helpful. We are thrilled to have moved over from a very glitchy and not user friendly program. Pros The program is completely customizable. If you take the time to work on what is best for your practice, the ease of use is incredible. Tech support is very prompt and patient with questions. If you ask for something out of the ordinary, most likely your request can be accomodated. Review Source CF Cherlyn F. office manager Used the software for: 6-12 months ### "User friendly." April 24, 2018 4.0 Pros Easy to enter lab orders, our opticians love CPM. Also scheduling appointments is easier than other EHRs, it will link the guarantors' information, including insurance to another patients record. Cons Only one optician can work on entering inventory , for one manufacturer. We wish the "waitlist" , "Current room list"and the "Close" tabs were farther apart on the screen. Review Source SC Sally C. Manager Used the software for: ### "Customer service declining" July 17, 2014 3.0 We started up with CPM in June of 2011. One of the deciding factors was the reviews online showed a strong customer service. They were very helpful in the start up, yes this software is very customizable, in fact you have to create all of your forms and they did help with the process. Unfortunately over the past couple of years we have found that you are no longer able to reach anyone in customer service, you always have to leave a message and wait to be called back. When they do call back, you are treated as if you are a nuisance, never helpful and usually very condescending. Another frustrating feature with Crystal is when they have an update they never inform you as to what the improvement is or even how to implement it, you will find a brief and abbreviated log listing the changes with absolutely no descriptions. Training is not a priority. Buyer beware, if you are very tech savvy you may be fine with crystal, if you need training and a complete program (predesigned) you may want to avoid this one. Review Source LI Lexie I. Optometry student Medical Practice Used the software for: Less than 6 months ### "Crystal EHR" January 18, 2019 4.0 Overall the system was nice but I would rather invest in a system that has more updated features. Crystal requires a lot of updating. Pros The record management is user friendly and appealing to the common user. It was easy to navigate and customize. Cons The program lacks some of the more appealing features of newer electronic healthcare systems such as single screen layouts. Review Source CR Carolanne R. Optometrist Used the software for: ### "Easy to Use" March 20, 2013 5.0 This program is AWESOME! Pros The software is easy to use, highly customizable, simple, and very versitile. Customized letters are easy to generate. Scheduling can include billing info that can be pulled into a routing slip and previous diagnoses can be pulled forward to new routing slips as well. Recurring appts are an excellent feature as well. This software is an excellent program for general practices and specialty optometry practices that have unique testing needs. Cons The software doesn't have timeclock calulations for employees that work on an hourly wage base, but I don't know how many software programs even offer that feature anyway. 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