Kitomba

Kitomba

4.5 / 5 23 reviews

Who Uses This Software?

From small hair and beauty operators to large enterprise salons, Kitomba caters for salons and spas of all types and sizes. Sign up for a free demo.


Average Ratings

23 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Kitomba
  • www.kitomba.com
  • Founded 2002
  • New Zealand

About Kitomba

Kitomba is a specialist salon and spa software company. It's all we do, and we're passionate about it. We're loved by stylists & beauticians the world over and we've been trusted with more than 50,000,000 appointments. The software and service we provide you is the output of 12 short years of loving what we do.


Kitomba Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)

Kitomba Reviews Recently Reviewed!


I have found kiyomva super easy for myself and even my team love it.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy and the help desk is great. The customer rep is fantastic. There are a lot of different ways of doing the same thing which is helpful as everyone works differently.

Cons: I can't change rosters on K1 and I can't always find the reports I like the best easily. Some of the reports aren't what I want and I can't always find that easily either. It sounds up on product sales which is then confusing as figures don't match up.

Overall: It was easy to use. The end pictures were. Blurry which was confusing sometimes though

Getting Better Every Time

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it can be set up to automatically do the work for you, when you know how to set this up. I feel its user friendly and easy to use and tech to use.

Cons: Thats you cannot make a reoccurring appointment for clients that come weekly. we have to copy and paste the appointment. I don't like the online booking payment, that its done through PayPal. i feel having to transfer from PayPal to my account is just more work for me. so i have chosen not to have this option.

Overall: I can see what is booked in from where ever i am. No need to chase people regarding there appointment and client history. Ease of salon functions.

We have had kitomba for 5 years. It is easy to use, has all the reports you need and great support.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its very easy for everyone to use and creates useful reporting. The appointment confirmation is very helpful. It is cost effective

Cons: I would like to send a text message confirmation that let's the client know that they are seeing both stylist and colourist

Absolutely love how easy kitomba is to use. And the staff are always helpful.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Love the text messaging reminders, love the support, love how easy it is to use. Love that they are always bribing out new features.

Cons: Sometimes the price of the monthly fees can be a bit much, but other then that I can't complain about kitomba!!

We love Kitomba and all the Customer Service support has been amazing!

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easier to navigate and teach
The text msg service
Campaign marketing messages
Clear fonts, tabs and headings
Cloud based storage and security

Cons: The cost!
For a small business its very hard to justify spending (my approx. bill) on a booking system when there are so many other cheap options on the market that provide similar services.

Overall: From a manual (book and pen) system too Kitomba it has increased our service time, as kitomba you can automate text msgs, reminders, cautions and pos.

We have had excellent service from all of your staff.

May 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It provides a diverse range of information useful to me as Administrator. It is user friendly and has been designed well in my opinion. The reporting is good and our staff seem to be handling it well.

Cons: Not necessarily Kitomba's fault but the L'Oreal Matrix sector of our inventory which is also the largest, has a number of anomalies whereby product is duplicated under slightly different names and sectors. Also inconsistency's. Spaces, capitals and descriptions need to be identical.

Overall: A comprehensive daily working booking system. Good reporting and stock control. Also some good extra features associated with hairdressing and beauty

Expensive but lots of functions

May 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy to use and has a lot of functions. The help desk is usually very helpful and return call quickly

Cons: The cost compared to other providers. Three year contracts to get better deals cost of text messages and email should be almost free

Overall very good.

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use. I like being able to sign into k1 from home. Good for staff to be able to check in. Love clients being able to confirm appointments.

Cons: Wish k1 had more options, I'd like to be able to access more reports from home. Also be able to do marketing.

Some of the reports are a little confusing and sometimes lack specific targeting.

May 01, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy, comprehensive, great support. Always updating and keeping up with things. The staff are friendly and very helpful.

Cons: Not sure if it adds product back if you delete or credit. I do find the everyday marketing a little hard to get sometimes and it is hard to target specifics (maybe I don't know how to use it) I often don't have time to to watch videos about the utilization of the system. Maybe if a planned rep visit to go over the finer things would be good. Now that we are with Mailchimp it would be good to maybe have the accepts promo box ticked as default and that way when mailchimp deletes it we know for sure it's not just an oversite. My docket printouts are also confusing because of where the separation line is. I would like to be able to also print out the clients treatment note history.

Have been with Kitomba for many years, good to know it just keeps ticking along..

May 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Local assistance if required.
Ease of use, ability to set up in multiple locations. Not sure what else I'm supposed to say I've been using it for 10+ years!

Cons: Cost of text reminders is too high. K1 looks too odd to use to any great detail.
Would like to investigate further use of email/letters from info in files.

Overall: Lower DNA rate than many

The customer service has always been fantastic, always happy to guide me through any issues

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the benchmark settings, the reports and the accessibility on my phone to change or update appointments

Cons: I have had a few difficulties with the phone application, like wanting to book an appointment but not send a text confirmation which it automatically will, and sometimes moving appointments or changing their time does not always function smoothly

This platform has been a game changer for our business and support is 2nd to none.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its ease of use, the lists we can generate and marketing capabilities - online booking is so smooth.

Cons: On our online booking automated email we would like to change the text completely and I have been told I cannot do that ( I can just add text) this would be awesome if we could change this.

Easy to learn and pick up....

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service and pricing...have used a few and this is by far the best in both avenues. The online booking feature is a favourite with our clients and is easy use for them.

Cons: Some appointment features could work better with rebooking. We book clients ahead and rescheduling appointments can be a little long winded to do.

Overall: Easy to use, can view when not at work, easy to work out features with create online support and just a phone call. Love team view so you can hope in and do what would take us hours. Nice peope to deal with on the end of the phone...understand that we have no idea.

This is the only software that I have used so I cannot compare it to others.

Apr 27, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to make appointments, get daily reports and get information on sales for each stylist and keep records for stock

Cons: That it turns off every Sunday and we do not open on Mondays so I have to come to the salon to turn it back on so we can see that clients have confirmed their appointments or cancelled them for 9am start on Tuesdays.

Vendor Response

by Kitomba on May 02, 2018

Hi Linda Thanks for your review. It¿s great that you find Kitomba easy to use! We can help you to set up your Kitomba to automatically restart so you can easily see your client appointments on a Monday. One of our team will be in touch to help you with this. Kind regards, Anna

I have been using Kitomba for over 6 years in our business and absolutely love it

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The software is very easy to use and if anything does go wrong the customer support is amazing and they will get you sorted very quickly

Cons: If I had to say one con it would be not being able to use concession cards with an exception once they expire.

Easy to use

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use & all staff members can use it easily. The straightforward layout makes the viewing screen easy to see & book appointments simply.

Cons: The overall cost of the text messages makes it a costly experience if you want to message lots of clients.

Overall: record keeping & reports make it easy to see what is happening on a daily basis.

I loved using Kitomba. Sorry to see it go at this stage.

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy it was to use and easy to add and delete clients and products. It was very easy and helpful to call for help.

Cons: I enjoyed the software. I have no problems with it. But I had to cancel our account and I am just starting up and finance is very very tight at the moment saying that once we are going well I will contact Kitomba again.

considering the time difference Kitomba support is good

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use for all staff members , reports cover most information required. easy access and staff can user

Cons: Company based overseas and sometimes need help during uk day time . most cases can wait for help but sometimes help is needed immediately

Overall: smooth running of salon

We have a much better reminder and re-booking system as well as detailed statistics etc - fabulous

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it does so much and makes everyone do everything correctly as well. It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know!

Cons: The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale. Settlement is then a nightmare !

Overall: auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things.

Vendor Response

by Kitomba on May 02, 2018

Hi Junia, Thanks for taking the time to leave us a review. It¿s really nice to hear how you use Kitomba and how it helps you. We can assist with your issue of sales being committed without payment, so someone from our support team will be in touch to help make this area work better for you. Kind regards, Anna

It easy to use just getting expensive!

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: I like the service when ever I call up they can fix my problem with ease and the colour histories. are easy to read!

Cons: I don't like the costs involved i have been a long time userwhereas other competitors are cheaper and are paid off after a while!

overall is ok, easy to use

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customer service is always helpful when we need to call them! Easy to put colour notes in, and easy to book in appointments and rebooking of clients.

Cons: sometimes cant' open the software have to call for help.
sometime client didn't get confirmation message.
I use to use simple salon price point compare kitomba is expensive.

Kitomba review

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Kitomba is a great system to use with great functions and easy to get the hang of. Only downside is the price.

what a difference a year makes.....

Jan 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: People often say what a difference a day makes. In my case I say what a difference a year makes.
Our salon has now been using Kitomba for one year. In that time we have been able to achieve a much better handle on our stock, our productivity and most of all our clients needs.

Kitomba support - We had to introduce the system in the first week of December due to issues with previous software suppliers. I know, OMG I thought in the busiest time of the year. However it was made so easy with the support we got on site initially and then on line. Everyone at Kitomba respects your issue, deals with it promptly and most of all, completely satisfying my needs. I also love the 1/2 hour webinar to aid the learning process.

Stock and clients - the system has given us such a good look at our stock e.g. what been sitting on shelve too long and clients e.g. when last purchased product that we have been able to react quickly to issues. Feedback from clients love the on line appointment, the text for their birthdays and the Kitomba $$ loyalty programme.

The team - It has been great to set up the commission system for each employee, the ability to work out their wages in one easy action is fantastic. We also use the reporting system on K1 i.e. benchmarking to show each team member how they are going.

If there is a con to the system it is that while everything is there to use from day one I have found it best to introduce the great systems in a balanced way. This aids the team and also makes sure the learning is there before the next training. I prioritised what I was having the most issues with then went to it

Overall I highly recommend this product