--- title: "Kitomba Salon and Spa Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kitomba Salon and Spa Software - reviews, pricing plans, popular comparisons to other Business Management products and more." source_url: "https://www.capterra.com/p/91452/Kitomba/" page_type: "product" language: "en" --- # Kitomba Salon and Spa Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kitomba Salon and Spa Software ## What is Kitomba Salon and Spa Software? Kitomba Salon and Spa Software has everything you need to run a successful salon, spa or clinic. Our continued focus on hair and beauty has driven the development of our industry-specific features and guided our commitment to offering free, unbeatable support. Our features include an industry-focused appointment book, efficient point-of-sale, fully-featured online booking, marketing functionality, industry-leading reporting, effective stock management, customisable loyalty and waitlist. ## What is Kitomba Salon and Spa Software used for? [Salon](https://www.capterra.com/salon-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Business Management](https://www.capterra.com/business-management-software/) Top alternative Featured Overall rating Based on 80 user reviews Reviews sentiment Positive 89% Neutral 4% Negative 8% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kitomba Salon and Spa Software?[Manage this product listing](https://www.g2.com/products/kitomba-salon-and-spa-software/claim_requests/new?auto=true) ## Kitomba Salon and Spa Software Overview Updated September 2026 AI summary Kitomba Salon and Spa Software offers appointment scheduling and business management capabilities for organizations of all sizes. Covering features such as booking management, calendar sync, online booking, reminders, and reporting, it also supports multi-location management, employee scheduling, and customizable branding. The software is accessible via cloud, web, Mac, and Windows, providing flexible deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kitomba Salon and Spa Software 4.4 (80) VS. [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (80) Ease Of Use 4.6 (4,139) Value For Money 3.7 (77) Value For Money 4.6 (2,795) Customer Service 4.5 (78) Customer Service 4.6 (2,357) ## Kitomba Salon and Spa Software alternatives [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (346)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (390)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/91452/Kitomba/alternatives/) ## FAQs about Kitomba Salon and Spa Software Overview ### What problems does Kitomba Salon and Spa Software solve? Kitomba Salon and Spa Software solves day-to-day salon admin bottlenecks by simplifying appointment changes, staff rostering, commission and wage calculations, stock tracking, and client follow-up. It helps salon owners, receptionists, therapists, and multi-site managers reduce booking errors, spot inventory issues, monitor productivity, and handle remote access and online bookings more efficiently. Answer based on 34 reviews Overview ### Which roles and teams benefit most from Kitomba Salon and Spa Software? Kitomba Salon and Spa Software is most used by salon and spa owners, directors, and managers who oversee bookings, client records, staff schedules, and business performance. Frontline beauty therapists, hairdressers, and administrative staff benefit from streamlined appointment management, point-of-sale tasks, and day-to-day client service workflows. Answer based on 79 reviews Overview ### What company size and specific industries is Kitomba Salon and Spa Software built for? Kitomba Salon and Spa Software is designed for salons, spas, barbershops, and clinics of varying sizes, especially service businesses that need specialised tools for daily operations. It fits companies in personal care and wellness sectors that want to manage appointments and support growth with free assistance. Features and Usability ### What are the key features of Kitomba Salon and Spa Software? Kitomba Salon and Spa Software includes core scheduling tools like appointment management, online booking, rebooking, confirmations, and SMS reminders. Reviewers also highlight reporting and benchmarking, client records and color histories, timesheet and staff target tracking, plus customer marketing features such as email and text campaigns. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does Kitomba Salon and Spa Software integrate with? Kitomba Salon and Spa Software integrates with Mailchimp, PayPal, Vish, and Xero. These catalog integrations cover marketing email, online payments, retail and salon software workflows, and accounting, giving the platform a focused set of connections for managing core business operations. Answer based on 6 reviews Getting Started and Support ### How good is the phone support? Kitomba Salon and Spa Software provides helpful phone support that many salon receptionists and managers find quick, patient, and easy to work with. Teams often rely on phone help for training, setup, and day-to-day questions, though some businesses want more proactive guidance, better continuity, or stronger support during service issues. Answer based on 24 reviews Getting Started and Support ### What training and onboarding options does Kitomba Salon and Spa Software offer? Kitomba Salon and Spa Software provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference material for reviewing features and setup steps as needed. Answer based on 7 reviews Getting Started and Support ### What customer support options does Kitomba Salon and Spa Software offer, and how do users rate the experience? Kitomba Salon and Spa Software offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as easy to reach, helpful, and quick to respond by phone or email, with fast call-backs and problem resolution. Some frustration appears when glitches occur or product gaps remain unresolved. Answer based on 14 reviews Features and Usability ### How well does it handle reporting? Kitomba Salon and Spa Software gives salons and spas a wide range of business reports for sales, stock, staff performance, and client activity. Many managers find reporting clear and useful for daily decisions, but some multi-site operators say certain reports feel hard to find, limited in Kitomba One, or too manual. Answer based on 22 reviews ## Features AI summary Based on 16,930 Business Management reviews Capterra data shows that buyers of scheduling software rank the following features as their top priorities: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) Kitomba Salon and Spa Software supports all three of the features reviewers value most: **Real-time Scheduling**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses keep appointments current, manage bookings with fewer conflicts, and maintain clear visibility across schedules, allowing teams to coordinate daily operations more efficiently and deliver a more organized customer experience. Mobile Access 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Online Booking 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Sync 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Calendar Management 4.7 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Employee Management 4.2 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Client Management 4.4 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Kitomba Salon and Spa Software 71 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Profiles: Record client information and feedback - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Consent Management: Manage user consent requests and documents - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Medical Spas: Designed for medical spas - For Salons and Spas: Specific for use in spas and salons - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Rescheduling: Manage the rescheduling of appointments - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Treatment Packages: Sell multiple treatments together as a set - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.2 (79) 4.2 Based on 79 reviews ## Pricing Value for money 3.7 (77) ### Starting price Free trial not available Value for money 3.7 (77) 3.7 Based on 77 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Vish](https://www.capterra.com/p/179327/Vish/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (78) 4.5 Based on 78 reviews ## User reviews Overall rating 4.4 Based on 80 reviews Filter by rating 5(49) 4(22) 3(3) 2(3) 1(3) Mentioned topic Sorted by most recent LS Luke S. Owner Consumer Services ### "Kitomba 1 star " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 17, 2026 Treated me and my business with disdain partnered with less than reputable 3rd party payment providers that provide no oversight for when something goes wrong honestly avoid there are better platforms Pros Most software platforms offer the same functionality Kitomba is easy to use and reliable but that’s it. It’s multi site is good to use but tired and needs a facelift Cons Lack of development they are 5 years behind and always playing catch up. Lack of investment in bringing new ideas and tech to that is standard on other platforms Kitomba pay was a disaster equipment didn’t work (in any location) caused massive issues and they didn’t do anything about it Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Didn’t like Zenoti unstable platform not easy to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Sandy W. Owner Health, Wellness and Fitness ### "Excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 AAA++ I am very happy with the oval service I received from and the products, it was easy for me to transition as the new Salon owner Pros Customer support is amazing. They were fast and efficient in helping with a salon take over and stayed late to make sure things were transferred after 8pm. Above and beyond customer service Cons It would be easier if there was an app for our phone, this would be more efficient than using the web browser Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CR Colleen R. Receptionist Medical Practice ### "Helpful to a newbie" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 7, 2026 My personal experience has been really good. I have not used a software booking system like this before and found it really easy to pick up. Thanks Kitomba Pros As a receptionist I find the Kitomba support staff outstanding. The team are always helpful and patient especially while I was new to Kitomba. None of my questions were too silly and the explanations were always helpful. Changing, moving, cancelling appointments is all really straighforward. Cons The restriction on changing the reminder template. Would like to personalise it a bit more than currently seem to be able to do. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SE Sarah E. Spa Manager Consumer Services ### "Long term happy customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2026 Support & customer service is always available when needed. Ive never had any major issues & the software continues to evolve over time especially the last couple of years. Pros I have trialled other software but nothing is as comprehensive as Kitomba. Having it on your desktop makes it run really fast as well as having the cloud based options. The depth of reports available make managing a business easier whether your in Spa or working remotely. Cons Obvisouly price point is a little more than other softwares but you really do get what you pay for, so a customer of 16+ years Im still here!!! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BP Bianca P. Owner Health, Wellness and Fitness ### "Kitomba review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 6, 2026 Overall my experience with kitomba was alright. Had some features that I liked and some that could be improved on. Pros Kitomba had easy appointment management and booking features. The software was secure and simple to learn. Cons There were occasional bug issues with connecting to the website. Customer support can be hard to get ahold of. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reasons for choosing Kitomba Salon and Spa Software Good advertising seemed like a simple interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Brooke M. Tutor Cosmetics ### "Happy user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 December 19, 2024 Great, best product that I have used in my hairdressing career. Pros Easy to use, clear functional layouts, able to be colour coded for services, easy and clear to keep clients records up to date, and good options of reports available Cons Occasionally would set back to a default setting and took some to restore our settings. This is very minor con. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mel S. Stylist Cosmetics ### "Kitomba’s the only way to go" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 8, 2024 Kitomba was the first salon software I used. It was fantastic. Very easy to use, lots of features to help with workflow and meeting KPIs. Pros Ease of use, lots of features, great storage of client history, txt and rebooking easy. Cons The price. When I went out independently it was too expensive to continue to use for my small schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Meredith B. Manger Health, Wellness and Fitness ### "It’s ok i" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 15, 2021 It’s ok but not great Pros It manages the calendar well. Reminders are good. Cons So many reports missing. It is not very flexible and there is conflicting information between kitomba 1 and the main system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Aaron R. Manager Consumer Services ### "Kitomba Friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 15, 2021 Pros Ease and use of all options given to us to run a Hair Salon Cons I dont like the fact that it can freeze mid check out but other than that no issues Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LN Laura N. Salon Support Coordinator Consumer Services ### "Salon review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2021 Wonderful Pros Reporting is most important in my job. Any reports that our salons require are easily accessible and understandable with this operating system. Also, the systems support we are provided by our account manager Rica is fantastic. She is super delightful and happy to help and answer any questions I have, happy to provide additional training whenever required, she is just wonderful. Cons negative stock holdings do not show on reports. difficult to clean up. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Change of company - have used those two operating systems elsewhere. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/91452/Kitomba/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.