--- title: "Kitomba Salon and Spa Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kitomba Salon and Spa Software - reviews, pricing plans, popular comparisons to other Scheduling products and more." source_url: "https://www.capterra.com/p/91452/Kitomba/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Kitomba Salon and Spa Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kitomba Salon and Spa Software ## What is Kitomba Salon and Spa Software? Kitomba Salon and Spa Software has everything you need to run a successful salon, spa or clinic. Our continued focus on hair and beauty has driven the development of our industry-specific features and guided our commitment to offering free, unbeatable support. Our features include an industry-focused appointment book, efficient point-of-sale, fully-featured online booking, marketing functionality, industry-leading reporting, effective stock management, customisable loyalty and waitlist. ## What is Kitomba Salon and Spa Software used for? [Salon](https://www.capterra.com/salon-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Business Management](https://www.capterra.com/business-management-software/) Top alternative Featured Overall rating Based on 80 user reviews Reviews sentiment Positive 89% Neutral 4% Negative 8% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kitomba Salon and Spa Software?[Manage this product listing](https://www.g2.com/products/kitomba-salon-and-spa-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kitomba Salon and Spa Software 4.4 (80) VS. [4.8 (1,173)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting Price Contact vendor Starting Price $19.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (80) Ease Of Use 4.8 (4,150) Value For Money 3.7 (77) Value For Money 4.6 (2,805) Customer Service 4.5 (78) Customer Service 4.7 (2,368) ## Kitomba Salon and Spa Software alternatives [4.7 (3,692)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (351)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (356)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (614)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/91452/Kitomba/alternatives/) ## FAQs about Kitomba Salon and Spa Software Overview ### What problems does Kitomba Salon and Spa Software solve? Kitomba Salon and Spa Software solves appointment coordination, outdated client records, stock visibility, payroll and commission calculations, and unclear daily performance tracking. Salon owners, receptionists, therapists, and managers use online booking, reminders, customer marketing, and accessible reports to reduce booking administration, monitor KPIs, identify slow-moving inventory, and manage staff targets. Answer based on 48 reviews Overview ### Which roles and teams benefit most from Kitomba Salon and Spa Software? Kitomba Salon and Spa Software is most used by salon and spa owners, directors, and business leaders who oversee bookings, staff performance, client records, and daily operations. Managers and reception teams use it to schedule appointments, process payments, manage cancellations, and keep front-desk workflows organized. Stylists use client histories and appointment details to prepare for services. Answer based on 79 reviews Overview ### What company size and specific industries is Kitomba Salon and Spa Software built for? Kitomba Salon and Spa Software is designed for small to mid-sized salons, spas, barbershops, and clinics. It suits service-based businesses in the personal care and wellness sectors that need industry-specific software to manage daily operations and support business growth. Features and Usability ### What are the key features of Kitomba Salon and Spa Software? Kitomba Salon and Spa Software includes core appointment management, online booking, client profiles, and automated SMS confirmations and reminders. Reviewers frequently discuss customizable reporting for KPIs, sales, and stock control, plus inventory management, employee scheduling, commission management, and marketing automation for salon operations. Answer based on 34 reviews Integrations ### Which third-party tools and platforms does Kitomba Salon and Spa Software integrate with? Kitomba Salon and Spa Software integrates with Mailchimp, PayPal, Vish, and Xero. These catalog integrations cover email marketing, payments, retail purchasing, and accounting, giving salons and spas a small but focused set of third-party connections for core business tasks. Answer based on 6 reviews Getting Started and Support ### How good is Kitomba's phone support? Kitomba Salon and Spa Software provides helpful, patient phone support for appointment changes, feature questions, and staff training. Receptionists and small salon teams often value direct guidance when learning the system. Support experiences are generally positive, though some businesses want more proactive training or assistance during service disruptions. Answer based on 24 reviews Getting Started and Support ### What training and onboarding options does Kitomba Salon and Spa Software offer? Kitomba Salon and Spa Software provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup and feature review. Answer based on 7 reviews Getting Started and Support ### What customer support options does Kitomba Salon and Spa Software offer, and how do users rate the experience? Kitomba Salon and Spa Software offers email/help desk, a knowledge base, phone support, and chat. Users generally describe phone and help desk assistance as helpful, easy to reach, and quick to resolve problems, with calls and emails answered promptly. Some users report occasional software glitches and unmet product needs. Answer based on 14 reviews Features and Usability ### How well does Kitomba handle salon reporting? Kitomba Salon and Spa Software provides detailed reports for sales, stock, staff performance, productivity, targets, and client activity. Salon managers value accessible business summaries and KPI tracking across desktop and remote access. Some multi-site businesses find report names unclear, want more flexible comparisons, and note that Kitomba One offers fewer reporting options. Answer based on 22 reviews ## Features AI summary Based on 16,930 Scheduling reviews Capterra data shows that buyers of scheduling software rank the following features as their top priorities: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) Kitomba Salon and Spa Software supports all three of the features reviewers value most: **Real-time Scheduling**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses keep appointments current, manage bookings with fewer conflicts, and maintain clear visibility across schedules, allowing teams to coordinate daily operations more efficiently and deliver a more organized customer experience. Mobile Access 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Online Booking 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Sync 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Calendar Management 4.7 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Employee Management 4.2 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Client Management 4.4 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Kitomba Salon and Spa Software 71 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Profiles: Record client information and feedback - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Consent Management: Manage user consent requests and documents - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Medical Spas: Designed for medical spas - For Salons and Spas: Specific for use in spas and salons - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Rescheduling: Manage the rescheduling of appointments - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Treatment Packages: Sell multiple treatments together as a set - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.2 (79) 4.2 Based on 79 reviews ## Pricing Value for money 3.7 (77) ### Starting price Free trial not available Value for money 3.7 (77) 3.7 Based on 77 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Vish](https://www.capterra.com/p/179327/Vish/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (78) 4.5 Based on 78 reviews ## User reviews Overall rating 4.4 Based on 80 reviews Filter by rating Counts reflect reviews available in this feed. 5(49) 4(22) 3(3) 2(3) 1(3) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: 3-5 years ### "Kitomba 1 star " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 26, 2026 Treated me and my business with disdain partnered with less than reputable 3rd party payment providers that provide no oversight for when something goes wrong honestly avoid there are better platforms Pros Most software platforms offer the same functionality Kitomba is easy to use and reliable but that’s it. It’s multi site is good to use but tired and needs a facelift Cons Lack of development they are 5 years behind and always playing catch up. Lack of investment in bringing new ideas and tech to that is standard on other platforms Kitomba pay was a disaster equipment didn’t work (in any location) caused massive issues and they didn’t do anything about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2026 AAA++ I am very happy with the oval service I received from and the products, it was easy for me to transition as the new Salon owner Pros Customer support is amazing. They were fast and efficient in helping with a salon take over and stayed late to make sure things were transferred after 8pm. Above and beyond customer service Cons It would be easier if there was an app for our phone, this would be more efficient than using the web browser Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Spa Manager Used the software for: 3-5 years ### "Long term happy customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 Support & customer service is always available when needed. Ive never had any major issues & the software continues to evolve over time especially the last couple of years. Pros I have trialled other software but nothing is as comprehensive as Kitomba. Having it on your desktop makes it run really fast as well as having the cloud based options. The depth of reports available make managing a business easier whether your in Spa or working remotely. Cons Obvisouly price point is a little more than other softwares but you really do get what you pay for, so a customer of 16+ years Im still here!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Receptionist Used the software for: 3-5 years ### "Helpful to a newbie" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 January 8, 2026 My personal experience has been really good. I have not used a software booking system like this before and found it really easy to pick up. Thanks Kitomba Pros As a receptionist I find the Kitomba support staff outstanding. The team are always helpful and patient especially while I was new to Kitomba. None of my questions were too silly and the explanations were always helpful. Changing, moving, cancelling appointments is all really straighforward. Cons The restriction on changing the reminder template. Would like to personalise it a bit more than currently seem to be able to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: I used a free trial ### "Kitomba review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 7, 2026 Overall my experience with kitomba was alright. Had some features that I liked and some that could be improved on. Pros Kitomba had easy appointment management and booking features. The software was secure and simple to learn. Cons There were occasional bug issues with connecting to the website. Customer support can be hard to get ahold of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Fantastic Customer support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2019 Pros I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for. The customer marketing tools are very good Cons Kitomba does not have the ability to create re-occurring bookings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Manager Used the software for: 3-5 years ### "Good for small business, but far too basic for big business." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 August 6, 2019 Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking. Pros I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level. Cons Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse. There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed. Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level. There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Tutor Used the software for: 3-5 years ### "Happy user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 December 20, 2024 Great, best product that I have used in my hairdressing career. Pros Easy to use, clear functional layouts, able to be colour coded for services, easy and clear to keep clients records up to date, and good options of reports available Cons Occasionally would set back to a default setting and took some to restore our settings. This is very minor con. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Stylist Used the software for: 1-3 years ### "Kitomba’s the only way to go" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 16, 2024 Kitomba was the first salon software I used. It was fantastic. Very easy to use, lots of features to help with workflow and meeting KPIs. Pros Ease of use, lots of features, great storage of client history, txt and rebooking easy. Cons The price. When I went out independently it was too expensive to continue to use for my small schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "We have a much better reminder and re-booking system as well as detailed statistics etc - fabulous" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2018 auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things. Pros I like that it does so much and makes everyone do everything correctly as well. It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know! Cons The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale. Settlement is then a nightmare ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/91452/Kitomba/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.