# Kitomba Salon and Spa Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kitomba Salon and Spa Software the right Scheduling solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/91452/Kitomba/reviews --- Kitomba Salon and Spa Software 4.4 (80) [View alternatives](https://www.capterra.com/p/91452/Kitomba/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kitomba Salon and Spa Software Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews BP Bianca P OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: I used a free trial. “Kitomba had easy appointment management and booking features.“ January 6, 2026 MC Megan C HairdresserHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The reminder hasn’t been working correctly lately but we are keeping an eye out for those clients and will get in touch with support when we have examples“ July 12, 2021 SE Sarah E Spa ManagerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Ive never had any major issues & the software continues to evolve over time especially the last couple of years.“ January 7, 2026 AR Aaron R ManagerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “I dont like the fact that it can freeze mid check out but other than that no issues“ July 15, 2021 LS Luke S OwnerConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Most software platforms offer the same functionality Kitomba is easy to use and reliable but that’s it.“ February 17, 2026 Ah Alicia h OwnerCosmetics, Self-employedUsed the software for: More than 2 years. “Being a small business it would cost way more than paying their early termination fee which I shouldn't have to pay since I never resigned. “ June 12, 2020 SE Sarah E Spa ManagerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Support & customer service is always available when needed.“ January 7, 2026 KB Kelly B Salon OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Their are many functions I can’t use when working from home like cash rec.“ February 20, 2021 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LJ Leigh J. Owner Consumer Services Used the software for: 2+ years ### "Fantastic Customer support " August 4, 2019 5.0 Pros I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for. The customer marketing tools are very good Cons Kitomba does not have the ability to create re-occurring bookings Alternatives considered [Simple Salon](https://www.capterra.com/p/124998/Simple-Salon/) Reason for choosing Kitomba Salon and Spa Software Kitomba has a cloud based platform as well as a program installed into the main computer in salon so there is no waiting times to flick from page to page Review Source SW Sandy W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent customer service" January 8, 2026 5.0 AAA++ I am very happy with the oval service I received from and the products, it was easy for me to transition as the new Salon owner Pros Customer support is amazing. They were fast and efficient in helping with a salon take over and stayed late to make sure things were transferred after 8pm. Above and beyond customer service Cons It would be easier if there was an app for our phone, this would be more efficient than using the web browser Review Source DC Danielle C. Marketing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good for small business, but far too basic for big business." August 4, 2019 3.0 Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking. Pros I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level. Cons Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse. There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed. Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level. There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do). Review Source BM Brooke M. Tutor Cosmetics Used the software for: 2+ years ### "Happy user" December 19, 2024 5.0 Great, best product that I have used in my hairdressing career. Pros Easy to use, clear functional layouts, able to be colour coded for services, easy and clear to keep clients records up to date, and good options of reports available Cons Occasionally would set back to a default setting and took some to restore our settings. This is very minor con. Review Source MS Mel S. Stylist Cosmetics Used the software for: 1-2 years ### "Kitomba’s the only way to go" December 8, 2024 5.0 Kitomba was the first salon software I used. It was fantastic. Very easy to use, lots of features to help with workflow and meeting KPIs. Pros Ease of use, lots of features, great storage of client history, txt and rebooking easy. Cons The price. When I went out independently it was too expensive to continue to use for my small schedule. Review Source JK Junia K. Owner Alternative Medicine Used the software for: 2+ years ### "We have a much better reminder and re-booking system as well as detailed statistics etc - fabulous" April 24, 2018 5.0 auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things. Pros I like that it does so much and makes everyone do everything correctly as well. It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know! Cons The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale. Settlement is then a nightmare ! Review Source Response from Kitomba May 2, 2018 Hi Junia, Thanks for taking the time to leave us a review. It¿s really nice to hear how you use Kitomba and how it helps you. We can assist with your issue of sales being committed without payment, so someone from our support team will be in touch to help make this area work better for you. Kind regards, Anna DV Dorien V. Ex Business owner Consumer Services Used the software for: 2+ years ### "Great business tool" May 26, 2019 5.0 I’ve found it a great tool to use, it’s easy to use and constantly being improved and updated. Thanks Kitomba I will miss seeing my business summaries now that I am no longer a client of yours. Pros Access to business information quickly and efficiently for bookings, targets and KPIs wherever you are at anytime. Great support staff and continual improvements being made to stream line the experience for the user. Easy to use and data is easy to read and understand. Cons Fairly Expensive for a small business, charges for txts and emails is not really worth the price considering most businesses Using this software will be messaging many clients regarding appointments. This means some businesses would be less likely to use the marketing tools available in the software as the messaging charges would Defeat the purpose of using the marketing tools and resources available to use in the software. Review Source AR Aaron R. Manager Consumer Services Used the software for: 2+ years ### "Kitomba Friendly" July 15, 2021 4.0 Pros Ease and use of all options given to us to run a Hair Salon Cons I dont like the fact that it can freeze mid check out but other than that no issues Review Source JS Julie S. Director Retail Used the software for: 2+ years ### "Salon " July 8, 2021 4.0 Kitomba is great & im there there are many functions we are not using as we don’t don’t how Pros Rebooking , all reports are there to view at the click of a button Cons Lack of training , and support with a whole reload of increasing demands of things. We Seen to tackle one thing at a time. They are always very helpful on the end of the phone with support though Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) Reason for choosing Kitomba Salon and Spa Software Use before Review Source AH Alicia H. Owner Cosmetics Used the software for: 2+ years ### "Be aware before signing" June 12, 2020 2.0 Not that user friendly. Pros . Okay online booking but very limited to compare to other. Cons I have been a customer for over 3 years, I decided to switch to another software which is more user friendly and less expensive for a solo operator. I have never re signed for another 3 years , I had all the rights behind me to prove that I never resigned. At this stage they knew that legal action would be the only resolution. Being a small business it would cost way more than paying their early termination fee which I shouldn't have to pay since I never resigned. The most disgusting way to treat small businesses. What a RIP off. Review Source LM Leanne M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Behind the times" December 9, 2019 3.0 The customer service is good and the staff try hard to help us but they are only as good as the programming and this is too slow. Business is moving so fast as is our customer's needs. We have to keep up with them otherwise we lose them. Pros Im not sure because there are some good things but the gaps counteract the good Cons They are far too slow in keeping up with customer needs eg 1. There is no waitlist 2. We cannot add notes to Client forms 3. We cannot send out Client forms prior to arrival to save time. 4. Online booking and reporting do not work together Review Source VH Veronica H. director Health, Wellness and Fitness Used the software for: 2+ years ### "Easy Kitomba " May 23, 2019 5.0 The best costumer service i have ever come across. Everything is made easy, everything is explained and sorted within a few minutes. Pros The best part about Kitomba is that its so easy to use. It has more futures than you will use, but its great to know that you have it there encase you ever need it. Cons Probably the price. I wish some of the futures were optional, and you would be able to add them as you need. Review Source LA Louise A. Manager Cosmetics Used the software for: 2+ years ### "Changed our business for the best" July 31, 2019 5.0 The targets are a great incentive for our staff to focus on and have definitely influenced sales. Pros The online booking, now I don't spend hours making appointments. The automatic texting to confirm the next days appointments. The reporting for stock levels, ordering, business numbers Cons Can not think of anything that i did not like. Review Source NH Natasha H. Owner Writing and Editing Used the software for: 1-2 years ### "Owner " August 4, 2019 4.0 Haven’t really had any issues it wud be good to have onsite training with all my staff. I would like more as a business owner I brought the salon and there is a lot of stuff on there that I feel I am not getting full use out of because of lack of knowledge Pros It was just there when I purchased the salon I would change but it’s to hard Cons I find it’s hard to get support to actually come out and do training with staff and it’s so EXTREMELY EXPENSIVE for what it is the only reason I won’t change is because it is what we all know and it is to hard Review Source RP Renee P. Practice Manager Cosmetics Used the software for: 2+ years ### "Love it!" November 5, 2019 5.0 overall we love the software. Pros We love how easy it is to use and the marketing opportunities within the software. Cons It can occasionally glitch when trying to save a patients notes or not save when in kitomba one. Reason for choosing Kitomba Salon and Spa Software Because i had used it before Review Source CS Carolyn S. Director Consumer Services Used the software for: 1-2 years ### "We have had excellent service from all of your staff." May 2, 2018 5.0 A comprehensive daily working booking system. Good reporting and stock control. Also some good extra features associated with hairdressing and beauty Pros It provides a diverse range of information useful to me as Administrator. It is user friendly and has been designed well in my opinion. The reporting is good and our staff seem to be handling it well. Cons Not necessarily Kitomba's fault but the L'Oreal Matrix sector of our inventory which is also the largest, has a number of anomalies whereby product is duplicated under slightly different names and sectors. Also inconsistency's. Spaces, capitals and descriptions need to be identical. Review Source WK Wendy K. Manager Medical Practice Used the software for: 2+ years ### "Recent Update" August 8, 2019 2.0 Pros As always amazing support- Help Desk staff are fantastic Easy to use many different functions. Cons Recent update visually is more difficult to see -Templates Calendar graphics not bold or clear enough. Review Source eA evin A. hairdresser owner Used the software for: 2+ years ### "The customer service has always been fantastic, always happy to guide me through any issues " May 1, 2018 5.0 Pros I like the benchmark settings, the reports and the accessibility on my phone to change or update appointments Cons I have had a few difficulties with the phone application, like wanting to book an appointment but not send a text confirmation which it automatically will, and sometimes moving appointments or changing their time does not always function smoothly Review Source CW Clare W. Owner Retail Used the software for: 2+ years ### "love it " July 31, 2019 5.0 easy Pros ease of use, remote access, fast start up, instant backup, good support Cons reports on retail only sales not just in salon retail ( customer information ) Review Source TF Tina F. Owner Individual & Family Services Used the software for: 2+ years ### "Review for Kitomba " May 28, 2019 5.0 Great Pros It is easy to use and I like the help line you can ring during the day Cons That not all reports ar available yet in Kitomba one Review Source DB Dianne B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Program and tech support ru b8sh" November 15, 2019 1.0 Dispise kitomba, accounts no response, tech support lack of experience but just keep charging you for a corrupt program. E.g.. putting appointments into program, sending wrong messages to clients that hadn't made an appointment. Pros I have nothing to say here program rubbish Cons Lack of customer satisfation, and overly priced for the service Review Source JD Jasmine D. Business owner Used the software for: 2+ years ### "We have had kitomba for 5 years. It is easy to use, has all the reports you need and great support." May 24, 2018 5.0 Pros Its very easy for everyone to use and creates useful reporting. The appointment confirmation is very helpful. It is cost effective Cons I would like to send a text message confirmation that let's the client know that they are seeing both stylist and colourist Review Source SC Sara C. Manager Used the software for: 2+ years ### "I have been using Kitomba for over 6 years in our business and absolutely love it" April 27, 2018 5.0 Pros The software is very easy to use and if anything does go wrong the customer support is amazing and they will get you sorted very quickly Cons If I had to say one con it would be not being able to use concession cards with an exception once they expire. Review Source IP Isabell P. Owner/ manager Retail Used the software for: 2+ years ### "Best salon softwear I’ve used " August 27, 2018 5.0 Love the weekly business summaries has everything I need to see at a glance wot each girl is achieving Pros The integration of appointments, reports , use of kitomba 1 on mobile SMS ability Cons The cost per month is quite expensive but it never fails to deliver Review Source SS Sheena S. Massage & Beauty Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Beginner Learner" November 2, 2019 5.0 In last few months of signing up for Kitomba it's been amazing. I can't really say much about the overall use of functions & availability of what a salon or general business would need but I can see with Tutorials, Step by Step guides, amazing team support no matter how big or small the problem, so much support options "Kitomba University" & tools. As far as I can see & have been shown it has just about everything available in one package deal a business could need. I am new to the business ownership world so Im nt sure yet if anything is missing but I highly doubt it. I just know from the short time I've been signed up, its the best software program I could have signed up to. Pros Staff & Wages section Online Booking system Products & Services Marketing & Promotional information I dont know at this point all the benefits Cons I don't know at this point any cons. Haven't used it for long enough to know. Review Source Similar Products Featured ## Related categories [Spa](https://www.capterra.com/spa-software/)[Salon](https://www.capterra.com/salon-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.