# Page 2 | Kitomba Salon and Spa Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kitomba Salon and Spa Software the right Scheduling solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/91452/Kitomba/reviews --- Kitomba Salon and Spa Software 4.4 (80) [View alternatives](https://www.capterra.com/p/91452/Kitomba/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Kitomba Salon and Spa Software ## Showing most helpful reviews Showing 26-50 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Luke S. Owner Consumer Services Used the software for: 2+ years ### "Kitomba 1 star " February 17, 2026 1.0 Treated me and my business with disdain partnered with less than reputable 3rd party payment providers that provide no oversight for when something goes wrong honestly avoid there are better platforms Pros Most software platforms offer the same functionality Kitomba is easy to use and reliable but that’s it. It’s multi site is good to use but tired and needs a facelift Cons Lack of development they are 5 years behind and always playing catch up. Lack of investment in bringing new ideas and tech to that is standard on other platforms Kitomba pay was a disaster equipment didn’t work (in any location) caused massive issues and they didn’t do anything about it Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Didn’t like Zenoti unstable platform not easy to use Review Source SE Sarah E. Spa Manager Consumer Services Used the software for: 2+ years ### "Long term happy customer" January 7, 2026 5.0 Support & customer service is always available when needed. Ive never had any major issues & the software continues to evolve over time especially the last couple of years. Pros I have trialled other software but nothing is as comprehensive as Kitomba. Having it on your desktop makes it run really fast as well as having the cloud based options. The depth of reports available make managing a business easier whether your in Spa or working remotely. Cons Obvisouly price point is a little more than other softwares but you really do get what you pay for, so a customer of 16+ years Im still here!!! Review Source CR Colleen R. Receptionist Medical Practice Used the software for: 2+ years ### "Helpful to a newbie" January 7, 2026 4.0 My personal experience has been really good. I have not used a software booking system like this before and found it really easy to pick up. Thanks Kitomba Pros As a receptionist I find the Kitomba support staff outstanding. The team are always helpful and patient especially while I was new to Kitomba. None of my questions were too silly and the explanations were always helpful. Changing, moving, cancelling appointments is all really straighforward. Cons The restriction on changing the reminder template. Would like to personalise it a bit more than currently seem to be able to do. Review Source BP Bianca P. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Kitomba review" January 6, 2026 4.0 Overall my experience with kitomba was alright. Had some features that I liked and some that could be improved on. Pros Kitomba had easy appointment management and booking features. The software was secure and simple to learn. Cons There were occasional bug issues with connecting to the website. Customer support can be hard to get ahold of. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Kitomba Salon and Spa Software Good advertising seemed like a simple interface Review Source LC Laurie C. Director / Hairdresser Fine Art Used the software for: 6-12 months ### "It's okay" November 6, 2019 4.0 I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted. At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating Pros being able to split services over multiple staff through the online booking pin for logging in/out restricted access for certain staff being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name) Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month) tiered pricing/timing Cons It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it) The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing? K1 should have the ability to bring up pricing for services and put sales through In general seeing pricing should be easier than setting up a quote Alternatives considered [Hairware](https://www.capterra.com/p/160461/Hairware/) Reason for choosing Kitomba Salon and Spa Software The customer support was awesome and other team members have used it before. PS. I chose fine art as an industry as it seems like an oversight to not include a beauty/hairdressing option in your list when sending a survey to kitomba users - feel free to change it to whatever it should be for a hair and nail salon Switched from [Timely](https://www.capterra.com/p/131584/Timely/) mainly to have services be able to be split over multiple stylists during online booking, the login/out function and being able to set multiple timing/pricing tiers for different staff Review Source DW David W. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Best product available!!! " July 12, 2021 5.0 Phenomenal is how we would describe our experience with Kitomba. Easy set up, innovative features added regularly, clear reporting and excellent support. Pros The ability to monitor not just appointments but key critical business information in stock control, staff hours and KPI’s make this Kitomba number 1. If you couple this with the advanced marketing and integrations and the return on investment disappears. Support is next level, personal and quick. Cons I would love to be able to track lead development better, but this does not detract from the overall experience. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Kitomba Salon and Spa Software The features and ease of use were superior and their support won us over. Review Source LN Laura N. Salon Support Coordinator Consumer Services Used the software for: 2+ years ### "Salon review" July 12, 2021 5.0 Wonderful Pros Reporting is most important in my job. Any reports that our salons require are easily accessible and understandable with this operating system. Also, the systems support we are provided by our account manager Rica is fantastic. She is super delightful and happy to help and answer any questions I have, happy to provide additional training whenever required, she is just wonderful. Cons negative stock holdings do not show on reports. difficult to clean up. Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Change of company - have used those two operating systems elsewhere. Review Source MB Mark B. Managing Director Health, Wellness and Fitness Used the software for: I used a free trial ### "Kitomba Reviee" November 8, 2019 5.0 We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after. Pros The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case. Cons For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually. Alternatives considered [Millenium](https://www.capterra.com/p/36629/Millenium/) Reason for choosing Kitomba Salon and Spa Software We already used millennium in Tauranga. We were on the verge of opening the tanning studios and carrying on with millennium, but we'd changed the spa to Kitomba, so decided to get the same programme for the other two. Review Source CT Carla T. Owner Cosmetics Used the software for: 2+ years ### "Great All-round Salon/Spa Software" July 31, 2019 5.0 Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software. Pros We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly. Cons The cost, however, we are totally happy paying the cost as we receive so many benefits. Alternatives considered [Timely](https://www.capterra.com/p/131584/Timely/) Reason for choosing Kitomba Salon and Spa Software Much more features and benefits Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Kitomba offers better service, more options, and lets us really break down our sales and clientele to get the information we need. Review Source DB Diana B. Director Retail Used the software for: 2+ years ### "Kitomba review" August 8, 2019 5.0 The reporting is excellent and easy to use. It helps me measure my business KPI's on a daily basis. It also helps set my weekly, monthly targets and allows my team to access them easily through Kitomba one. We receive about 10 online bookings per day which has really allowed us to grow our business. Pros I love the reporting. The magic marketing is excellent and the customer service awesome. Prompt and informative. I love Kitomba One and the Target facility. Also the Benchmarking is great. The online booking service works well. Cons We recently changed to a Mac and the software is not really compatible. It would be great if not was cloud based or just worked a bit better on the appointment interface. Reason for choosing Kitomba Salon and Spa Software Kitomba has better reports and marketing options. Review Source KQ Kristina Q. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Love my Kitomba software" July 12, 2021 5.0 Pros I love the features, easy to use and follow and the customer service is amazing. Cons Cost does factor, but I can't fault Kitomba, they have been great to deal with. Reason for choosing Kitomba Salon and Spa Software Easy to use and I liked how it was set up Review Source DH Dan H. Hair stylist/ owner Hospitality Used the software for: 2+ years ### "Kitimba review" August 4, 2019 5.0 Generally great, can’t complain about the software or the tech support . I really like the system Pros It’s a great system , easy to use and the customer support is great . Cons It’s very expensive compared to every other similar software on the market for hairdressers. Even though it’s a great set up, it still feels like a bit of a rip off . Also the accounts lady is a bit abrupt and not that friendly to deal with. Reason for choosing Kitomba Salon and Spa Software It was already in the shop when I purchased the business and already contained the database. I didn’t want to spend the time transferring over the database . And I also already knew how to use kitomba from previous workplaces Review Source Toni R. Salon owner/senior stylist Health, Wellness and Fitness Used the software for: 2+ years ### "Great software " November 8, 2019 5.0 Pros User friendliness. Available features. Customer support Cons Not much I don’t like. The support team are always very helpful. The cost was a bit much for a small business but we have come to an agreement recently in which I am happy with. Reason for choosing Kitomba Salon and Spa Software Had used before Review Source SL Stephanie L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Some of the reports are a little confusing and sometimes lack specific targeting. " May 1, 2018 4.0 Pros Easy, comprehensive, great support. Always updating and keeping up with things. The staff are friendly and very helpful. Cons Not sure if it adds product back if you delete or credit. I do find the everyday marketing a little hard to get sometimes and it is hard to target specifics (maybe I don't know how to use it) I often don't have time to to watch videos about the utilization of the system. Maybe if a planned rep visit to go over the finer things would be good. Now that we are with Mailchimp it would be good to maybe have the accepts promo box ticked as default and that way when mailchimp deletes it we know for sure it's not just an oversite. My docket printouts are also confusing because of where the separation line is. I would like to be able to also print out the clients treatment note history. Review Source HL Hannah L. Salon Owner Retail Used the software for: 2+ years ### "The All in One Software" November 8, 2019 5.0 Pros We most love Kitomba for its easy booking options from booking ourselves to clients online booking and changing appointments on their own. The time it frees up it amazing, it offers great reports and a wide range that are extremely useful for any aspect of your business, we love it and wouldnt change it! Cons The Price. We do love Kitomba but it is one of the most expensive on the market, they do offer discounts to long standing clients, but will need to keep up offering the best service and reporting as there is a lot of products coming up in the market that could soon offer the same for less! Review Source CL Christine L. director Health, Wellness and Fitness Used the software for: 1-2 years ### "DO NOT RECOMMEND - OVERPRICED " February 27, 2021 2.0 Horrible. I can't wait for the contract to be over so I won't be ripped off. Pros Okay to use. Standard software, not much to comment. I have more cons on this software. Cons Way too over priced, they definitely lock you in a long term contract that you aren't able to exit. A lot of hidden fees - be careful with the automated text messaging. Definitely not worth the value of money. During covid closure period they offer NO support at all - pricing remains the same throughout. I would not recommend this software to anyone. There's definitely much cheaper and affordable options out there. I chose this kitomba software as I had taken over an existing clinic that already uses it, now knowing what it is really like, I definitely regret not changing it in the beginning. Review Source AK Aisling K. Owner Retail Used the software for: 2+ years ### "Aesthetic Industry " August 4, 2019 4.0 Pros Online bookings Reporting Automation of marketing Cons Clients unable to leave a review Cost of text messages is too high Alternatives considered [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Kitomba Salon and Spa Software Functionality Switched from [Timely](https://www.capterra.com/p/131584/Timely/) Timely had no ability at time for marketing Review Source MB Meredith B. Manger Health, Wellness and Fitness Used the software for: 1-2 years ### "It’s ok i" July 15, 2021 3.0 It’s ok but not great Pros It manages the calendar well. Reminders are good. Cons So many reports missing. It is not very flexible and there is conflicting information between kitomba 1 and the main system Review Source AA Anita A. Owner Consumer Services Used the software for: 2+ years ### "Keeps the salon on track. " August 9, 2019 5.0 Pros Kitomba has been great for my salon it helps keep everything on track and I am able to see what is going on at work even when I'm not there. The new time sheet feature has been amazing it keeps my staff honest and saves a lot of time chasing them up to put in their hours. Cons It does not integrate the hours from to.e sheet to zero. Alternatives considered [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) Review Source KB Kelly B. Salon Owner Retail Used the software for: 2+ years ### "Kelly Kitomba " February 20, 2021 4.0 KPIs Client retention Pros Love the new Kitomba 1 frequent rebook button. Kitomba 1 access for team viewing Online bookings Cons Not being in the cloud. Their are many functions I can’t use when working from home like cash rec. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Kitomba Salon and Spa Software Price match Familiarity Review Source SG Sharon G. Proprietor Retail Used the software for: 2+ years ### "Love kitomba" July 31, 2019 5.0 I love the online booking, the easy rebooking system. Accounting of the totals for individual staff and number of clients, it makes tracking everything we do easy. Pros Very easy to use and my staff all love and find it very easy to use would not use anything else. Cons Nothing I can’t fault it, I love how easy it is and always help just a phone call away. Reason for choosing Kitomba Salon and Spa Software I only looked at kitomba there was no need to look at anything else. I have been using it for 16 years and love it. Review Source KW Kyle W. Director Retail Used the software for: 2+ years ### "Getting Better Every Time" May 24, 2018 4.0 I can see what is booked in from where ever i am. No need to chase people regarding there appointment and client history. Ease of salon functions. Pros I like that it can be set up to automatically do the work for you, when you know how to set this up. I feel its user friendly and easy to use and tech to use. Cons Thats you cannot make a reoccurring appointment for clients that come weekly. we have to copy and paste the appointment. I don't like the online booking payment, that its done through PayPal. i feel having to transfer from PayPal to my account is just more work for me. so i have chosen not to have this option. Review Source AR Alanna R. Owner Cosmetics Used the software for: 2+ years ### "Loyal Customer 5+ years " November 25, 2018 4.0 For years I was so happy, however I am at the stage of looking else where if this online booking system error doesn’t get resolved. Pros I like how easy and user friendly it was for staff and clients booking online and the reports. Also love K1. Cons Online booking is fabulous when it’s working. For the past 7+ weeks so many clients have had issues and not been able to make there appointments and Kitomba recognised there was an issue said it was fixed but it’s definitely not. Still getting clients complaining it’s not working. Very disappointed 4 weeks till Christmas and this is happening for the price you pay. Review Source SR Sacha R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Kitomba" November 1, 2019 5.0 Overall happy, have used kitomba since 2004 ish Pros Easy to use, system keeps updating when new changes are available Cons Nothing so far. We have been happy with the system and service Reason for choosing Kitomba Salon and Spa Software First option at the time we looked at with the convenience of backup etc and updating regularly over purchasing a system where you need to pay for updates as a package Review Source LA Linda A. Owner Used the software for: 2+ years ### "This is the only software that I have used so I cannot compare it to others." April 27, 2018 4.0 Pros Easy to make appointments, get daily reports and get information on sales for each stylist and keep records for stock Cons That it turns off every Sunday and we do not open on Mondays so I have to come to the salon to turn it back on so we can see that clients have confirmed their appointments or cancelled them for 9am start on Tuesdays. Review Source Response from Kitomba May 2, 2018 Hi Linda Thanks for your review. It¿s great that you find Kitomba easy to use! We can help you to set up your Kitomba to automatically restart so you can easily see your client appointments on a Monday. One of our team will be in touch to help you with this. Kind regards, Anna Similar Products Featured