# Page 3 | Kitomba Salon and Spa Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Kitomba Salon and Spa Software the right Scheduling solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/91452/Kitomba/reviews

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Kitomba Salon and Spa Software

4.4 (80)

[View alternatives](https://www.capterra.com/p/91452/Kitomba/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Kitomba Salon and Spa Software

## Showing most helpful reviews

Showing 51-75 of 80 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Megan C.  
Hairdresser  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "New wave review "

July 12, 2021

5.0

Very good

Pros

Super helpful when I need to call for help. Really good overall easy to use

Cons

The reminder hasn’t been working correctly lately but we are keeping an eye out for those clients and will get in touch with support when we have examples

Review Source

KM

Kate M.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Easy to learn and pick up...."

May 1, 2018

4.0

Easy to use, can view when not at work, easy to work out features with create online support and just a phone call. Love team view so you can hope in and do what would take us hours. Nice peope to deal with on the end of the phone...understand that we have no idea.

Pros

The customer service and pricing...have used a few and this is by far the best in both avenues. The online booking feature is a favourite with our clients and is easy use for them.

Cons

Some appointment features could work better with rebooking. We book clients ahead and rescheduling appointments can be a little long winded to do.

Review Source

JD

John D.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Run and understand your business"

February 15, 2021

5.0

They have been good to work with throughout, great support.

Pros

The easy use front end for the Therapists, but the powerful tools in behind to help run the business successfully. The remote access was also key, full access via Kitombaone make life simple.

Cons

So far nothing springs to mind, as all the features are there as long as you use them!

Review Source

KS

Kerrie S.  
Beauty Therapist  
Retail  
Used the software for: 2+ years

### "Kitomba"

August 4, 2019

4.0

I’m pretty happy, it could be a little bit cheaper but the support is outstanding

Pros

The way the appointments are booked is easy to read

Cons

Sometimes things randomly go missing like if we have a deposit put on for a client, sometimes it’s gone and they haven’t used it

Review Source

AG

Annie G.  
Salon Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "We love Kitomba and all the Customer Service support has been amazing!"

May 8, 2018

5.0

From a manual (book and pen) system too Kitomba it has increased our service time, as kitomba you can automate text msgs, reminders, cautions and pos.

Pros

Easier to navigate and teach The text msg service Campaign marketing messages Clear fonts, tabs and headings Cloud based storage and security

Cons

The cost! For a small business its very hard to justify spending (my approx. bill) on a booking system when there are so many other cheap options on the market that provide similar services.

Review Source

MS

Marjorie S.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Kitomba review"

May 27, 2019

5.0

We love kitomba. Its ease of access means less downtime for therapists. Great reports which can be easily adapted to personal salon needs.

Pros

Its easy accessibility in being able to check when appointments are made when not in the office.

Cons

The cost comparison with other systems is a bit higher.

Review Source

HD

Heather D.  
Owner  
  
Used the software for:

### "what a difference a year makes....."

January 7, 2015

5.0

People often say what a difference a day makes. In my case I say what a difference a year makes. Our salon has now been using Kitomba for one year. In that time we have been able to achieve a much better handle on our stock, our productivity and most of all our clients needs. Kitomba support - We had to introduce the system in the first week of December due to issues with previous software suppliers. I know, OMG I thought in the busiest time of the year. However it was made so easy with the support we got on site initially and then on line. Everyone at Kitomba respects your issue, deals with it promptly and most of all, completely satisfying my needs. I also love the 1/2 hour webinar to aid the learning process. Stock and clients - the system has given us such a good look at our stock e.g. what been sitting on shelve too long and clients e.g. when last purchased product that we have been able to react quickly to issues. Feedback from clients love the on line appointment, the text for their birthdays and the Kitomba $$ loyalty programme. The team - It has been great to set up the commission system for each employee, the ability to work out their wages in one easy action is fantastic. We also use the reporting system on K1 i.e. benchmarking to show each team member how they are going. If there is a con to the system it is that while everything is there to use from day one I have found it best to introduce the great systems in a balanced way. This aids the team and also makes sure the learning is there before the next training. I prioritised what I was having the most issues with then went to it Overall I highly recommend this product

Review Source

KH

Kym H.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Customer review "

August 7, 2019

5.0

Pros

How easy it is to use on a day to day basis

Cons

The fact that I don’t know how to use all aspects of the program so don’t get the full experience out of it

Alternatives considered

[Hairware](https://www.capterra.com/p/160461/Hairware/)

Reason for choosing Kitomba Salon and Spa Software

Price and approachability

Review Source

JM

Joseph M.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Kitomba\_ Review"

November 7, 2019

4.0

Staff utilization, client retention and rebooking are certainly some of the key metrics for us.

Pros

The reporting is a major benefit. staff utilization. Online Booking has grown the business at least 5%. The ability to have both the local PC and online access as a shared database.

Cons

generating some client reports on their history can be difficult at times. the pricing for SMS is daylight robbery considering that wholesale cost for sms is around 2.5c.

Reason for choosing Kitomba Salon and Spa Software

easy to use interface.

Review Source

KN

Kylee N.  
Manager  
Cosmetics  
Used the software for: 2+ years

### "Reccomend to all."

November 4, 2019

5.0

Pros

Easy to use and very innovative developers always looking at ways to improve the features. Helpdesk support is fantastic.

Cons

There is nothing negative that comes to mind.

Review Source

TK

Tracy K.  
Spa Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Highly recommended "

August 4, 2019

5.0

I love how with K1 I can control so much remotely.

Pros

Kitomba is easy to use and has great support when needed.

Cons

Whenever we have had issues they have been quickly resolved.

Review Source

ED

Emily D.  
Beauty therapist  
Retail  
Used the software for: 2+ years

### "Kitomba "

May 23, 2019

5.0

Pros

It’s super easy, convenient and quick to use and my staff have found it great to learn with

Cons

There isn’t much I don’t like, it’s been the best for my business

Review Source

JC

Jenny C.  
Business owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Have been with Kitomba for many years, good to know it just keeps ticking along.."

May 1, 2018

4.0

Lower DNA rate than many

Pros

Local assistance if required. Ease of use, ability to set up in multiple locations. Not sure what else I'm supposed to say I've been using it for 10+ years!

Cons

Cost of text reminders is too high. K1 looks too odd to use to any great detail. Would like to investigate further use of email/letters from info in files.

Review Source

pL

poppy L.  
owner  
  
Used the software for: 2+ years

### "overall is ok, easy to use"

April 24, 2018

4.0

Pros

Customer service is always helpful when we need to call them! Easy to put colour notes in, and easy to book in appointments and rebooking of clients.

Cons

sometimes cant' open the software have to call for help. sometime client didn't get confirmation message. I use to use simple salon price point compare kitomba is expensive.

Review Source

GW

Georgina W.  
Director  
  
Used the software for: 2+ years

### "Easy to use"

April 27, 2018

4.0

record keeping & reports make it easy to see what is happening on a daily basis.

Pros

It is easy to use & all staff members can use it easily. The straightforward layout makes the viewing screen easy to see & book appointments simply.

Cons

The overall cost of the text messages makes it a costly experience if you want to message lots of clients.

Review Source

bW

barbara W.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Review "

August 7, 2019

5.0

Great

Pros

It is easy to use. The support is fantastic.

Cons

focus is to hair dressing and not day spas

Review Source

SB

Sue B.  
salon admin manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "considering the time difference Kitomba support is good"

April 24, 2018

4.0

smooth running of salon

Pros

Easy to use for all staff members , reports cover most information required. easy access and staff can user

Cons

Company based overseas and sometimes need help during uk day time . most cases can wait for help but sometimes help is needed immediately

Review Source

ST

Sharon T.  
Owner  
  
Used the software for: 2+ years

### "Overall very good. "

May 1, 2018

4.0

Pros

Easy to use. I like being able to sign into k1 from home. Good for staff to be able to check in. Love clients being able to confirm appointments.

Cons

Wish k1 had more options, I'd like to be able to access more reports from home. Also be able to do marketing.

Review Source

TA

Tamsen A.  
Apprentice  
Consumer Services  
Used the software for: 6-12 months

### "Amazing Software "

July 31, 2019

5.0

Easier and straight forward cash reconciliation. Being able to get targets for stylist. Tracking product coming in and going out.

Pros

How it looks. Its so easy to follow and find things and it's so customizable.

Cons

Not being able to see who was in your column when clients are moved to another day rather than cancelling which you can see.

Review Source

BB

Belinda B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Satisfaction "

July 31, 2019

5.0

Sales targets are easy to track and we love the online booking

Pros

We love the onlinebooking system and point if sale....

Cons

Nothing really, there isn't anything I dontlike about Kitomba

Review Source

KF

Kirsten F.  
Owner/senior hairdresser  
  
Used the software for: 2+ years

### "Absolutely love how easy kitomba is to use. And the staff are always helpful. "

May 24, 2018

5.0

Pros

Love the text messaging reminders, love the support, love how easy it is to use. Love that they are always bribing out new features.

Cons

Sometimes the price of the monthly fees can be a bit much, but other then that I can't complain about kitomba!!

Review Source

TA

Treena A.  
Director  
  
Used the software for: 2+ years

### "Expensive but lots of functions"

May 1, 2018

4.0

Pros

Easy to use and has a lot of functions. The help desk is usually very helpful and return call quickly

Cons

The cost compared to other providers. Three year contracts to get better deals cost of text messages and email should be almost free

Review Source

mZ

maria Z.  
Administration Officer  
Education Management  
Used the software for: 2+ years

### "Kitomba"

August 27, 2018

4.0

Does not allow you to delete names etc when you have gone wrong.

Pros

data set up easy to see, date and calendar well set out

Cons

having to change each individual line instead of doing it in bulk

Review Source

TS

Tarnia S.  
Beauty Therapy  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Awesome "

November 4, 2019

5.0

I’m still getting use to it, it has so much and covers everything!!! I forget how to input things. But it is a wonderful program

Pros

Online booking system and detailed customer client cards

Cons

The price of the monthly cost and that is it

Reason for choosing Kitomba Salon and Spa Software

I’ve used it and it has more than other programs

Review Source

SR

Sarah R.  
Owner/manager  
  
Used the software for: Less than 6 months

### "I have found kiyomva super easy for myself and even my team love it. "

May 24, 2018

5.0

It was easy to use. The end pictures were. Blurry which was confusing sometimes though

Pros

It's easy and the help desk is great. The customer rep is fantastic. There are a lot of different ways of doing the same thing which is helpful as everyone works differently.

Cons

I can't change rosters on K1 and I can't always find the reports I like the best easily. Some of the reports aren't what I want and I can't always find that easily either. It sounds up on product sales which is then confusing as figures don't match up.

Review Source

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