# Amtelco Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Amtelco Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/91489/Infinity --- # Amtelco Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Amtelco Contact Center Software ## What is Amtelco Contact Center Software? Amtelco's call center and secure messaging app enable healthcare and commercial organizations to efficiently and securely manage live calls and omnichannel traffic. The platform includes additional features such as on-call scheduling software, web-based directories, and secure messaging tools. Leading healthcare and commercial organizations utilize the Amtelco call center platform to effectively handle call traffic and enhance the user experience. ## What is Amtelco Contact Center Software used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30000 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Amtelco Contact Center Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.amtelco.com&name=Amtelco Contact Center Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Amtelco Contact Center Software 4.5 (2) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $30000 Flat Rate, One Time Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.3 (3,603) Value For Money 4.5 (2) Value For Money 4.2 (2,657) Customer Service 5.0 (2) Customer Service 4.3 (2,766) ## Amtelco Contact Center Software alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (3,418)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Blended Call Center 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important A call center that both makes and receives calls Call Logging 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Call Reporting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Call Transfer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Transfers live calls to other agents Amtelco Contact Center Software 38 features Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Assembly of graphs and charts for visualizing and tracking statistics/metrics Use AI to generate content in the form of text, images, videos, etc. A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Basic $30,000 Flat Rate,One Time Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/)[ AWS CloudFormation](https://www.capterra.com/p/205397/CloudFormation/)[ Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[ TigerConnect](https://www.capterra.com/p/180133/TigerConnect/)[ AWS Cloud9](https://www.capterra.com/p/230175/AWS-Cloud9/)[ EMR Software](https://www.capterra.com/p/113468/EMR-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JC Jose C. IT Director Telecommunications ### "Amtelco Software Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 6, 2026 Great experience with all the techs and implementation people. They are very professional and do there best to have you set up for long term success. Community support is very helpful. Pros Have been using Amtelco Software since about 2004. They are always there for us when we need support. They test the products as thoroughly prior to upgrade offers. More and more web based software is great with the ability apply in cloud set ups. Cons I really cant think of any Cons related to the software and service. Just like with anything there may be bugs, but the team is responsive and ready to help you resolve or with a temp workaround. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Stephanie H. IT Director Telecommunications ### "A Powerful Platform Backed by True Partnership" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2026 We have been using Amtelco products for over 30 years and have successfully grown and scaled our contact center using their solutions. While there are pros and cons with any vendor, Amtelco’s commitment to its customers and genuine investment in the success of our business set them apart. Their focus on long term partnerships and customer success is why we plan to continue using Amtelco products for the next 30 years. Pros Amtelco's software is incredibly reliable and purpose built for low or high volume, mission critical contact centers. The flexibility of the platform allows you to customize workflows, scripting, and call handling to fit your operation rather than forcing you into a one size fits all model. It is powerful, scalable, and clearly designed by people who understand the day to day realities of contact center work. Their 24/7 support is superb and provides peace of mind knowing knowledgeable help is always available when you need it. Cons Because the platform is so robust, there can be a learning curve. It is not a plug and play system, but that is the tradeoff for the level of control and customization it provides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)