--- title: "TrackAbility Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TrackAbility Software - reviews, pricing plans, popular comparisons to other Claims Processing products and more." source_url: "https://www.capterra.com/p/91591/TrackAbility/" page_type: "product" language: "en" --- # TrackAbility Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TrackAbility ## What is TrackAbility? Risk and claims management software that tracks issues related to general liability, auto, P&C, incidents and more. Website: www.recordables.com Telephone: (312) 961-7894. Proven track record providing cloud-based software for Risk and Claims Management since 1992. Often combined with TrackComp for workers' comp, safety and occupational health, as well as CertAdvisor for certificate tracking and TracLeave for disability management. Role-based security and incident intake portal allows for reporting of an incident at the point of the accident using a mobile phone or tablet. Highly configurable, reduces manual entry and reduces costs by up to 50%. Our unique approach of drill down dashboards, reporting analytics and ad hoc report writer are ideal for small to medium size organizations. ## What is TrackAbility used for? [Claims Processing](https://www.capterra.com/claims-processing-software/)[Risk Management](https://www.capterra.com/risk-management-software/)[Compliance](https://www.capterra.com/compliance-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TrackAbility?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.recordables.com&name=TrackAbility) ## TrackAbility Overview Updated August 2026 AI summary TrackAbility supports enterprises, midsize, and small businesses with claims processing, compliance, risk, and safety management needs. It combines claims settlement, tracking, and payment processing with workflow automation, real-time analytics, and document management. With HIPAA compliance, audit management, and broad integration options, TrackAbility is deployable across cloud and multiple device platforms to fit diverse operational environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TrackAbility 4.7 (3) VS. [4.9 (81)](https://www.capterra.com/p/166909/A1-Tracker/reviews/) Starting Price Contact vendor Starting Price $250 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.8 (81) Value For Money 5.0 (3) Value For Money 4.8 (59) Customer Service 5.0 (3) Customer Service 5.0 (79) ## TrackAbility alternatives [4.7 (14)](https://www.capterra.com/p/59633/FileHandler/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (11)](https://www.capterra.com/p/21759/Cloud-Claims/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about TrackAbility Features and Usability ### What are the key features of TrackAbility? TrackAbility offers risk management, risk assessment, risk scoring, and risk reporting, plus incident management, audit management, and compliance management. It also includes workflow automation, approval process control, case management, document management, real-time analytics, alerts/notifications, and third-party integrations for claims, billing, and invoicing. Getting Started and Support ### What training and onboarding options does TrackAbility offer? TrackAbility offers in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide scheduled group learning, documentation offers written reference material, and videos allow self-paced viewing of product guidance. Getting Started and Support ### What customer support options does TrackAbility offer? TrackAbility provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support experience is available in the catalog data, so customer sentiment on response times, helpfulness, or common frustrations cannot be summarized here. ## Features AI summary Based on 445 Claims Processing reviews Capterra reviewers point to these as the top features buyers look for in claims processing software: - **HIPAA Compliant** (**81%** of reviewers rated this feature as critical) - **Claims Tracking** (**66%**) - **Payment Processing** (**59%**) TrackAbility supports all three of the features reviewers rate highest: **HIPAA Compliant**, **Claims Tracking**, and **Payment Processing**. Together, these capabilities help businesses protect sensitive patient data, monitor claims from submission through resolution, and handle payments more efficiently, allowing teams to improve accuracy, reduce delays, and keep reimbursement workflows moving. HIPAA Compliant 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Claims Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process of tracking new and submitted claims and the status of submitted claims Document Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Claims Settlement 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of paying the insurance sum to the policyholder Data Import/Export 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Real-Time Data 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time TrackAbility 66 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Claims Adjuster Management: Manage insurance and claims adjuster agents - Claims Settlement: Process of paying the insurance sum to the policyholder - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - EDI: Transfer of data from one computer system to another - Electronic Claims: A paperless claim form that is electronically shared - For Insurance Industry: Intended to be used by insurers - Forms Management: Store, manage and track all forms in a centralized location - Fraud Detection: Identify and prevent suspicious activity - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Internal Controls Management: Ensure internal objectives and compliance with policies are met - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IT Risk Management: Manage risks related to IT systems - Legal Risk Management: Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation - Mobile Access: Access software remotely via mobile devices - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - Payment Processing: Accept, record, and reconcile financial transactions - Policy Management: Create, manage, and track policies and procedures within an organization - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reputational Risk Management: Identify, monitor, and assess risks to brands - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) ### Starting price Free trial not available Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JM John M. Treasurer Insurance ### "Usage by Risk Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2024 Very good. If there is a problem the trackability staff is easy to contact. Pros It is easy to use and navigate thru it's program. Cons The claims program sometimes does not fit the type of loses that we have. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RK Rickey K. DIRECTOR OF RISK MANAGEMENT Transportation/Trucking/Railroad ### "customer review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2024 My overall experience with TrackAbility was outstanding. The communication with representatives was always easy to understand. Pros While employed as the Director of Risk Management at Hillsborough Transit Authority I purchased and used the Recordables Software for our company. TrackAbility was easy to use and a great value for our company. We were able to increase productivity and replace manual process with Excel Spread sheets with TrackAbility. The Heat Map and Reporting Analytics was a must of our company. The representatives of Recordables always were available when needed. Cons It met all my expectations. The representatives were always available when needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MO MaryBeth O. Paralegal, Claims Manager Insurance ### "The support is fantastic!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 16, 2024 Overall, the system functions well for a claims software and the support is fantastic. Pros The claims software is pretty intuitive. Cons Some of the reports are not intuitive. I typically get requests that encompasses generating a report from a query. If I could I would add some features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.