SoftExpert ITSM Suite

4 / 5
1 review

Who Uses This Software?

Organizations looking for a web-based software platform to streamline business processes, improve their performance, manage quality and meet compliance to requirements, standards and regulations.

Average Ratings

1 Review

  • 4 / 5

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • SoftExpert
  • Founded 1995
  • Brazil

About SoftExpert ITSM Suite

SoftExpert ITSM is a powerful but easy-to-use, modular and cost-effective ITIL based software suite for automating and improving IT service requests, incident and problem management, configuration management, and IT human resources.

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SoftExpert ITSM Suite Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

SoftExpert ITSM Suite Reviews Recently Reviewed!

Brazilian ITSM software tool with many features.

Sep 12, 2018

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not

Pros: Software suite where each module delivers many capabilities. I was mainly looking for an ITSM solution, but the wealth inside the complete SoftExpert product Suite is worth to try it out. Unfortunately at the end of our procedure we selected another ITSM tool from MSM which is more specialized and a less general solution than SoftExpert. In the case you need more than just ITSM, look at SoftExpert.

Cons: Modules in the suite should be better integrated into each other, but this is not really a disadvantage because each module has its own features.

Overall: It's amazing but Brazil has a very good software company SoftExpert which delivers a suite of products for all types of software issues in a company. I mainly looked at the ITSM part and less at the other parts, but they really offer a lot of functionality.