Who Uses This Software?

Salon, Spa, Med Spa, Gym/Personal trainer, Yoga Studio, Pet Grooming, Veterinary,


Average Ratings

14 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.99/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • STX Software
  • stxsoftware.com/
  • Founded 1981
  • United States

About STX

Management. Marketing. Point of Sale. Whether it's our incomparable cloud-based system for all devices or our award winning Mac software, STX delivers the most elegant, easiest-to-use tools the industry has to offer. Designed by salon industry professionals, STX offers a full-featured, clutter-free software experience and a seasoned support staff to guide you in the management and growth of your business.


STX Features

  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation
  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commission
  • Point of Sale (POS)

STX Reviews Recently Reviewed!

Amazing

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I really like STX. I have not experienced issues with this software before and it is amazing. I have the ability to schedule many different appointments and color coordinate for each appointment. I truly love the viewable reports as well.

Cons: I think it can look a bit more sleek but I truly don't have any complaints. It is a great software.

We've used STX since 1990

Sep 02, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: We've used STX since 1989 or 1990 so I have a great understanding of the software and the company. The software looks great, it's easy to use and the few features that it includes, work great.

Cons: Attention: 25+ years using STX/SalonTranscripts)

If you use STX, your data can NOT be converted easily to another software platform using automation, you'd have to hand enter almost, if not, everything-depending on whom you'd switch to

After several conversations w STX, they have many "reasons" why they haven't updated the functionality of the software and give no timeline as to when. IMHO this is a slick looking dinosaur. Below are just a few reasons for my opinion

Reports: The reports are cumbersome with multiple data on a single report with no way to choose individual data points to get the information you need and it's lacking in metric flexibility (you get what they think you need), retention report is useless, no reports to track up sells/down sells, no time off tracking...

Marketing: Automated client marketing is light (5 or 6 different types of emails) lacks customization (you get what THEY think you need with few options) No automatic remind guests that their products likely need replenishing. No two way texting. No mobile/custom branded app for customers and we have to be on our guests mobile device to stay competitive. Difficult to send out test marketing emails, you have to set up a filter to send one to yourself to see how they look. STX mobile app has few features, lacks functionality when compared to what other salon software companies offer...

There isn't space to write everything that this program lacks. Call me if you'd like to know more

STX is easy to use for the most inexperienced t the most experienced!

May 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and visually easy to see. I like the totals report for balancing st the end of the day. I also love the feature of being able to send an email confirmation at any time. I like the customizing features also

Cons: Running specific reports are sometimes tricky. Also, cash in/out to balance is a bit confusing as well

Glitchy and not easy to use

Mar 22, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Week view

Cons: On the app click on the client option doesnt have good features, needs to be simpler to move, cancel, modify and book multiple services

Overall: Everything has too many steps. The click and drag feature on the app and computer was too sensitive, now almost impossible to use on both. If you have to cancel appointment, you have to go to a different screen, If you have to reschedule appointment you cant change the date easily. Its hard to see a week view on your phone. To sign in they ask you to verify every time. They have to find away to simplify on the app, like Millennium.

Recommendations to other buyers: Simplify

Our long relationship with STX

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Consistency, good support, ease of use

Cons: I would like some additional report options and some of the benefits of Beacon without loosing what I love about STX

Overall: We have been with STX since 1993! I didn't know much at all about computers, but I knew I needed to automate the salon. The tech support has always been amazing (I spent long phone calls with Brenda!) I have never had any glitchy software or viruses. It has always been super easy to teach new staff members. Love my STX! I am never tempted to change software!

Recommendations to other buyers: You will love the ease of use and reliability of STX

Great software!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I've been using STX beacon for over a year now. The cloud version was new when I signed on and had improved so much over the last year. Raul was our customer service rep and he was always very helpful. Definitely easy to use, several features and options- worth the cost!

Has been perfect for my boutique aesthetic medicine practice.

Aug 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent accounts manager in Shannon Wojtkowski. Also very good customer service. Candace very helpful.

Why is it not compatible with android phones ?

Apr 25, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: The software is excellent and works well on our computers. My only issue with is that when it comes to mobile use it only works on apple products such as iPhone and iPad. Half of the staff uses Android phones so they're unable to use the scheduling software app.

The Best, trust me I've been burt..

Jan 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We opened our commission salon 6 years ago, for the first 1-2 years we tried every software and nothing was better than what we were using, Quick Books and the computers Calendar. As we grew it became apparent we needed a software program. Because we were a Paul Mitchell Focus salon we bought into Millennium, and for the next three years it was a living hell. The biggest business mistake we've ever made. I never saw so many pop up windows, error messages, computer lock-ups in my life, and we had the best PC's available running Millennium .
About 4-5 months ago we bit the bullet spent lots of money on real computers "MAC" four total and STX program. The money we had to spend to switch to STX I believe we already have gotten back just because of no pop-up windows, no error messages or tech support wait times. STX tech support knows what their doing unlike most of Millennium tech's, if we have to get on the phone with STX support its for about one third the time we had to spend with Millennium support.
Our staff gets their job done faster and customers are happier because they don't have to wait for computer errors to clear. STX is one of the best things we did to improve our business, we are a very busy salon with no time to waste booking appointments. Just the fact that two computers can have the same client open, one checking them out and the other booking is a huge plus for us. Millennium would only allow one computer to view a client, so we always had to wait. Our receptionists get their job done in a third less time with no hassles, they never bitch anymore about error messages. Besides all the bells and whistles all software companies have, we actually sell more product with STX because we can have a customer opened up in multiple computers at the same time, theres no waiting for anything. STX is the best thing you'll ever do for your salon or spa so stop waiting and wondering.
Feel free to come and test drive STX at our Salons in Arizona David Gerard Salon in Goodyear and David Gerard Salon & Gentlemen's Parlor in Avondale

Vendor Response

by STX Software on January 30, 2015

Thank you so very much for the great review David!

Great software!

Jan 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started with STX 13 years ago when we opened our salon. The software is a fantastic tool that we could not run our business without! The business reports, client marketing and guest booking and transactions are features that are priceless. STX is constantly growing and improving their product and if I ever have a question or problem they are they to help promptly.

Best Hair and Beauty Software

Jan 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our salon has been using STX for over 6 years and it's been the best and most supportive system.

STX has grown with our business and the Support and Education team are second to none.

Vendor Response

by STX Software on January 12, 2015

Hi Zoran, Thanks so much for the great review.

There for me when I goofed

Jan 06, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: STX support Deserves 10 stars! My main computer crashed (literally), I ran to the Apple store, grabbed a new iMac, the support guy over there at STX had my back up ready to get my new Macbook up and going and i was ready for open next day!

Vendor Response

by STX Software on January 09, 2015

Thank you Matteo, we pride ourselves on providing first class customer support!

Love STX!

Jan 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had STX for 5 months after using a competitor for many years. I love the online booking we now have on our website & Facebook, as well as the stylist being able to book from their mobile devices wherever they are. Tracking & goals are great and customer service in sales & technical support are great too. When I can't figure something out, I just let them in the computer remotely and they show me! I am grateful & looking forward to many years together. The monthly charge is worth it!

Vendor Response

by STX Software on January 09, 2015

Thank you very much for the Kudos Pam!

Salon

Jun 20, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: support is always available via email phone or online instruction

Cons: alternate terminals drop connects quickly

Overall: Buy it if you are large or small. I am always aware of our bottom line. My staff can always see where they are and where they need to go.