Who Uses This Software?

With cloud solutions for booth renters and desktop solutions for salons large and small, Salon Iris is sought after by salon owners and stylists looking for simple, but powerful, business software.


Average Ratings

96 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Pricing Details
    Salon Iris Cloud Edition starts at just $29/month for booth renters.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • DaySmart Software
  • www.saloniris.com/
  • Founded 1999
  • United States

About Salon Iris

Since 1999, Salon Iris has been meeting the needs of thousands of salon owners. Salon Iris helps salons track clients, manage appointments, maintain product inventories, process payroll and market services in order to deliver more revenue, attract new clients and expand their brand. This award winning software features online booking, automated notifications, POS and mobile apps. Customers who use Salon Iris have reported at least a 20% increase in profit after using Salon Iris software!


Salon Iris Features

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

Salon Iris Reviews Recently Reviewed!

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It's really pricey for what you get

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that Salon Iris has an app that the stylists could use and book from their phones. And they could room reports from their phones, too without blocking up the salon computer.

Cons: I didn't like that the stylists couldn't book for other stylists from their app. Example: if a family comes in and splits between 2 stylists, they couldn't call 1 stylists to book the 2+ services. They'd have to call both

Not very user friendly.

Dec 12, 2017
3/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I've been searching for a salon software for our 7 locations. Salon Iris has a lot of features and tools to manage your business but its very difficult to use, slow and expensive.

Cons: This system its not very easy to use and is very slow on the calendar and while running reports. I've decided to use a different system. You can get better value for money with other systems.

Overall: It has a lot of features but its too expensive and not easy to use.

Easy, Managing and fun to operate.

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: If my clients want addition service i can operate changes. I really love clients profile, marketing email, designing website templates.

Cons: To add more feature is extra, but if you want to make money you have to spend money. If a cancel I can't not see it. I wish Salon Iris can add invoice payment for client that's no call no show.

This was our first software we used at our salon.

Nov 08, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Overall good program for the price. It just wasn't a good fit for us.

Pros: It was easy to use with good features for starting out. It was designed well and visually appealing.

Cons: There weren't enough features for our salon. The price was less than our current program without the accessibility features we needed.

Wonderful!

Nov 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I really like Salon Iris because I feel that it is very user friendly. There are a lot of different buttons all over the screen but once you have figured them out it helps one work very quickly!

Cons: I don't like the fact that there is pretty much only one way of doing things. I like having the options with other softwares to customize the page I am looking at to make it look more professional and elegant.

83361b77aa1d3bf436d193b17ba93a02

We've been partnered with Salon Iris for 9yrs now and Love everything about the software. Easy to us

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, customizable, easy to teach, detailed, always improving, reports, user friendly , online scheduling.

Cons: The app costs extra money, updates we've lost data, doesn't have copy and paste option for appointments Anymore

Overall: Scheduling, details, customer service. Organizations

This last update has made salon iris even that much better!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use on mobile devices. I love the option box that pops up now when you click on an appointment.

Cons: That I cant look up client history or info through the appointment. I have to go back and look that up through clients section.

It's very convenient.

Oct 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the easy access to my schedule and clients ticket. The daily access is very convenient. I like being able to add services to my ticket.

Cons: I would like to be able to view the history of the client while still in the appointment book screen.

Overall: Daily access to my schedule. On the minute ability to add another item on the ticket.

I'm overall happy w Salon Iris. Easy to use. It's fairly quick to make an appointment or check etc

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I think the remote access on my phone is the best thing about SI. It's super convenient and makes sense for making appointments theses days. Clients like to message me all hours of the day week.

Cons: I think it may be a good idea to customize the display of the screen. There is quite a few options that we don't use and it would be nice to simplify the view and easier to navigate with less options.

Very easy to use

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Able to keep track of my schedule easily. Can check my schedule and am able to book appointments anywhere and anytime day or night.

Cons: When our internet at the salon is down. We can't use the app. I feel it should work whenever with the app on our phones

The best part of this software are the reports. No other software can compare to the reports

Aug 11, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how detailed this software allows you to be. The reports really help you track your numbers and hold every employee accountable. It also has goal settings to help staff better recognize and achieve their targets in sales and services.

Cons: Poor customer service, not mac compatible , often redundant, not user friendly, support is not pst friendly they close at 4pm pst

Great experience and outstanding customer service

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use even for the technically challenged. When I have had issues (usually caused by me) they were quickly and efficiently handled with a phone call to customer service.

Overall: I wouldn't want to run my business without it.. love the automatic text and email reminders to clients for appointments..

Salon iris is a great product for booking and products. Simple and very user friendly.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Anyone can book a service once you have information imput into software. If there are mistakes you know when it was entered day and time. Love to text and email reminders. It cuts down on no show appointments or reschedule issues. You can send out email and text special s.

Cons: Little time consuming entering all information. Closing out day was a little hard to figure out for what I needed.

Very easy to learn

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The staff is always willing to help and take their time with you. Very easy to learn. Would highly recommend.

Cons: Texting should be included for the price you pay. Shouldn't have to pay per text since it's what've eryone really wants

Overall: Easy to keep track of

We were using Meevo. Didn't have near the features! Glad we made the switch!

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything! You can do reporting, you can do payroll, just about anything you can think of. And customer service is awesome!

Cons: The only thing I wish we could change is the remote access. It would be nice to just straight up have an app that didn't have to run off of the main computer.

Great! Such an easy software to use.

Jun 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used Salon iris for over 7yrs. Love the latest version. Seems like things that were needed are there and the kinks have been worked out

Overall: Clients love the email notifications and reminders. They also love that I can look up their client history and they don't have to remember a lipstick or foundation shade

I love that I have my work schedule in the palm of my hand. I have had excellent customer support.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I can sell a gift certificate or book a client to look up a previous purchases any where that I may be .

Cons: I get very annoyed when my WiFi at home gets turned off because I have teenagers and I can not access my program in a perfect world the program would work even without the main computer on ... can this possibly be solved ;)

Overall: Convenience of doing business even when I am not home as I live in a small city and bump into client who decide on the fly to book an appointment and I can do that for them .

Salon iris is easy to use once you have it all set up. The customer service is outstanding!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so easy having services set up with times plugged in. Anyone can book appointments. You can quickly see who is working that day. Always updating and improving the minor bugs. Customer service is top notch and they know the system in and out. They have a great app that you can book from phone.

Cons: Setting it up can be a long process. It can be expensive to get everything started. You have to pay for customer service.

Great Experience, Self Independent, Growth, Great Marketing and more.

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that a customer schedule their appointment I get an email right away. I love that I can design my website however I choose to graphic. I love to send out Newletters to my clients monthly. I can go on and on about how great Salon Iris is to my company.

Cons: I don't like that additional features, are extra fee. But if you want your business to growth, investment will work to expand your business.

This service is excellent.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software offers the benefits of having a secretary without the cost of hiring an employee. For a small business owner, it's important to have options that keep operating cost affordable.

Cons: I'd like better options for website designs and additions (for the same money. If you'd like to email me I'd be happy to offer more detailed suggestions.

Overall: Scheduling, confirmations, reminders and reciepts sent to customers.

Salon Iris Rocks!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy Salon Iris is to use. Im able to keep everything organized clearly for a busy salon .

Cons: I wish that there was a simpler way to print out our complete client list and their contact information.

4th year using the software that creates intermittent errors in calculating totals on invoices.

May 27, 2017
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to use and would be fantastic if the software team could resolve a couple of issues we've had.

We still use the software as we are aware of it's flaw and can be easily corrected.

Cons: Salon Iris software occasionally creates errors in calculating totals on tickets (receipts). For example... the last error we found was an invoice that did not include the tax in the total for the client to pay. Instead it showed the tax as a change amount to return to the client. Salon Iris customer support can never recreate the multiple errors we have found and therefore can not send an update to fix the problem.

I suggest current users to check the sales and taxes charged balance with the money collected each day to verify there have been no errors. If you find an error... you can easily correct it be editing the ticket, delete and re-enter a service, product or tip and the software will auto correct it's error.

Also would not produce a report that was request by a government auditor that asked us for a single report to show... invoice no., date, product purchase, service purchase, tax 1 and tax 2 for a specific time period

We are using version 10 and will update once issues have been addressed. Otherwise, we may look for an alternative.

Overall: Works well as long as you have a system in place to monitor errors and know how to correct the errors. We currently still use the software

Pleasant and helpful

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to operate. Also how friendly your customer service team is! Our rep Has helped us over the phone on several occasions. Very please with our service!

Overall: This service has helped our business to grow. It has also really helped us to keep our business organized And to continue to grow!

Good software

Apr 14, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Text messaging feature, sent reminders, has an app, online booking

Cons: The system has shut down multiple times, could be more simple on some of the steps

Overall: I had an overall good experience. I love all the feature it served for my clients. I loved the text messaging feature, online booking and it be overall easy to use

Recommendations to other buyers: Overall a good system.

I'm a BIG fan of Salon Iris

Apr 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Powerful functionality that runs more than "just my appointment book"

Cons: Interface looks a lot like Microsoft apps, so lots of nested menus to work through

Overall: I genuinely like the pay-as-you-go model they offer. Features get added without my having to do much and my monthly costs are pretty predictable. The interface is very Windowsy (if that's a word) but there is a LOT of functionality built into Salon iris so I can understand not having the super interfaces I've seen in some other salon solutions - which were easy to use, but didn't do as much. Also, L-O-V-E the customer service people when I do have a question.

Recommendations to other buyers: They get customer service, that's for sure. I've used other products from "bigger companies" and never had the level of service from anyone else that I get from Salon Iris.

Michael is a Great Rep.

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lot's of features and options.

Cons: Receipt printing and "comments" not printing on a hard copy of receipts. No bar code scan on the printed tickets.

Overall: I wasn't happy at first because I felt some tech support didn't want to spend certain times on the phone to help me setup the software. Our rep was the only tech willing to spent as much time as I needed. We need more of our rep in your company. He is a superior customer service agent. He is a prime example of Customer Satisfaction.

Recommendations to other buyers: There are over 600,000 Hair and Nails Salon in United States. If you want capture even 70% of this market, I highly advise you to speak to me (Kevin) regarding resolving all the issues in the "Salon" business. Every owners and Partners go through the same issue. The main problem IRIS can help solved is "Rotation". It is the most important subject and issue in this industry. I have a solution to resolved this issue and by resolving this issue, you will gain more sells through the solution you have created. Please contact me if you wish to hear about the solution I have to all of the Salons industries. Thank you, Kevin!

Michael Carroll

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customers tracking, Taxes, appointment reminders. Many options and features.

Cons: Cash draw opens on credit card purchase and the "comments" on the ticket does not show on the ticket when printed. The "comments" actually important to us and probably to other users.

Overall: I am happy to say that I'm glad I selected to use IRIS software to help manage my company over your competitors. Moreover, my partners and I are happy with the support department. We had one bad experienced with a technical support member but when our rep called us back to apologize and spent 1.57 hour to help guide us to better understand the software. Our rep is very patient and took his time walk us through the process of setting up the software and took his time showing us the great things IRIS offers that we didn't know about. Our rep is exactly what Customer Satisfaction truly means. Thank You and please keep up the GREAT job!

Recommendations to other buyers: "Rotation" - what this means is most Hair and Nails salon industries has a rotation turn for the employee. Mobile apps - as an administrator, we can't update or edit an appointment. It is currently required all of our employees to have mobile access for the owners to be able to use mobile apps. Additionally, if you could add bar code on the bottom of each ticket would be helpful to the owners.

Best company ever!!!

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am blow away with the customer support from Salon Iris. The politeness of support staff, the patience that they have show with me and my staff getting our new Salon Iris system up and going , all has been incredible. I want to especially thank our personal support person , . (yes you get a PERSONAL support person), he continually goes out of his way to call and check on us, to see how things are going, and if we need any assistance. All staff are the most polite and kind company members I have ever had the pleasure to work with. We love our software, and are finding more and more great reports and features that we never had in the past. Using our phones for Remote booking of appointments in our small town is great, and super easy feature to use. From the client ticket you are able to Drag and move appointments on the main screen, edit clients information, see a full month to month calander to the left side of the screen ,. From staff page you can change prices charged for each stylist , change time for each stylist for each service with a few clicks. Also able to change the width of each staff members column so you can see all your staff on one screen without having to scroll. Staff scheduled hours is so easy to enter, and so easy to adjust.. even months in advanced. Back office and totals are so easy, I can see with one click all the totals for the day, and even broken down by the exact service or product purchased . We are learning more new features everyday, and all sooooo easy to use, this system has surpassed all my expectations and more! YOU ROCK SALON IRIS!!!!

Amazing customer support

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to navigate and use.

Overall: We have been using Salon Iris for the last nine years and we just upgraded our system to online booking! We really love the user-friendly salon program and the customer support we get when we have questions. Rep has been a pleasure to work with when I have any problems! He is very knowledgeable and has really been so helpful!

Best customer support and service!

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It takes care of all my business needs. The training on how to use the program.

Cons: The pricing for it.

Overall: I was having problems with my computer as it is old and I am planning to replace it. On several occasions I called to get my program running and even though it took a long time I was given the best service and made to feel my problem was important.

Recommendations to other buyers: Maybe once I have had the chance to set down and take advantage of the training I will be able to revisit this question.

EXCEPTIONAL SOFTWARE

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is user friendly.

Cons: I wish it wasn't as expensive to run.

Overall: I am usually not very good at computer software but salon Iris make me look like I am. The help I received from customer support was fantastic. It was fast, efficient and very professional. Thank you for making my job easier. I appreciate it very much

I love the software is just A little expensive when you only have two operators

Mar 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: A little expensive when you only have two operators. When I have more people perhaps will be worth the money. I switch to Salon Iris last year I haven't been with the program more than a year but are used to pay a lot less with my previous offer. Granted my previous offer that has many features But still it was more manageable for the price I mean

Excellent service

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very exited for this new program .Our account representative is very helpful and the system is very friendly
To use.

Great all around!

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: The emailing system I believe needs some altering. We have had clients show up at the wrong time many times bc of the email format.

Overall: Mike helped us today and he was more than helpful and we appreciate his hard work! He was able to help with all of the questions that we had.

I have my own customer support person!

Feb 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: This program does everything!!!

Cons: The inventory... boo! If you ring up something to check the price it still takes it out of inventory even if you void it off.

Overall: Salon Iris is easy to use and does everything! I always need support and it's great to have David! He has been assigned our company so I always have the same person! He knows our salon and people and the things we are working on. He is amazing! My favorite part of salon iris!

Recommendations to other buyers: Customer Support 5 stars!!!!

AMAZING SOFTWARE AMAZING CUSTOMER SERVICE!

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING

Cons: NOTHING

Overall: We truly love this software. It has made working in this business much easier! Having an account manager like rep is also a plus! He reaches out occasionally to make sure we are doing well. It so nice! Our transition was smooth and stress free, Rep helped us the entire way. Definitely would recommend!

Billing issue

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate and very helpful support

Cons: Not open on weekends

Overall: Michael was extremely helpful ! He assessed my issue and fixed it immediately and went steps further to prevent it from happening again . He is an asset to your company and turned a bad situation Into a great outcome and reduced my stress considerably . I was very grateful to be working with him today .

Customer support was great!

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Customer support executive went above and beyond to full brief me and teach me how to use the software. I usually feel rushed when talking with a companies tech support but he was great and very accommodating!

We love Salon Iris

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use

Overall: Michael Carrol was fantastic! He was very knowledgeable and helpful, and continues to follow up with us on a regular basis.

David A. was Amazing

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I called in this afternoon needing help with logging in to Salon Iris from my home computer. `Log me in Hamachi¿ wasn't working properly. David helped me troubleshoot, then logged in to my computer and fixed the problem immediately. THEN he set up a folder on my desktop so if the issue occurs again, or I need to explain how to fix this issue to an employee, I have step by step instructions. Talk about going above and beyond! I had a few miscellaneous questions about some reports and the loyalty point option and he was very informative. I hope the next time I call in, I get David A. on the line. He was personable, funny and easy to work with.

Great Performance!

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We like the ease of using it, and the text messaging system and alerts. The app is also very helpful!

Cons: It does not connect the resources in the salon to the stylists. It only connects the services to the resource. Do not like how the resources show up on the appointment book screen.

Overall: It's easy to use and we have seen positive results. A lot of our clients love the text messaging alert system!

Recommendations to other buyers: Make the resources link to the stylists rather than the services.

We wish we never left Salon Iris!

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used Salon Iris before switching over to Mindbody a couple of years ago (huge mistake). We loved them and only switched because MB partnered with a product line we carried. Salon Iris is easy to understand and reliable- the only real downside I would say is just that it looks a little outdated. Nothing major, just could use a little update there.

online booking help

Sep 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Paul was a huge help getting our online booking page fixed. He also took the time to fix the color scheme and font to make sure everything flowed! He was very patient.

David was very helpful

Aug 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How user friendly it is

Overall: David was very helpful in walking me through launching and navigating my update. Would reccommend him to anyone!

Help with Salon Iris Software

Jul 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is clear to understand/read

Cons: It takes time to learn and remember how to enter information

Overall: I felt like it was very easy to ask questions and learn the software with the tech talking me through it, and showing me how it all works.

Great Software, Great Service

Jun 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Attractive interface, ease of use, highly functional / full-featured mobile app

Cons: There is a slight learning curve at the beginning, but this is offset by logical menu headings that lead to features when and where needed.

Overall: The sales team and subsequent technical support was very responsive. They followed up after every interaction to ensure that satisfaction with the product was assured and all questions were answered. They took on the burden of exporting and then converting the data from the old system so that it could be rapidly imported into the new system.

Very easy and quick

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had a very easy a quick change over..our representatives David and Dustin were extremely helpful

3 years of experience

Apr 27, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: In the 3 year of using salon iris at our salon the customer service has always been great. Especially David, he has been nothing but helpful and so pleasant to work with. Since changing to the subscription, we have been very happy. The unlimited tech support has been the best improvement. We are also happy with the new text messaging, it has been working great. Main issue would be that the program is not very user friendly, aside from booking appointments.

Great support staff!

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before our update I used bits and pieces of the program, because I didn't fully understand it. Dave really helped me understand the program and teach me new things. He was also very friendly. There are still somethings I'm getting use to and learning, but I know I can call whenever with questions.

Efficient, easy, has all the necessary tools

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Every tech support person I've had the pleasure of speaking with has gone out of their way to be helpful. Thank you Cory, Jason, Jonathan and last but not least, Paul. You are an angel!

Sometimes difficult to reach tech support Several issues with software itself.

Jan 02, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: 1. some clients show they are checked in already for next day
2. difficult to reach tech support when we need them
3. frequent updates are ok but some are very costly to salon

salon iris is the best salon software we have ever used at our salon.

Nov 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are no cons ro Salon Iris, there are nothing but great things to be said.

Be prepared to pay for upgrades

Nov 05, 2015
2/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I've been with Salon Iris since 2005. Overall software is easy to operate given hands on experience. Customer support as mentioned frequently in their reviews is great but I prefer not to have the need to contact their support on a frequent basis.
Salon Iris..Daysmart has jumped on the bag wagon of making changes to their software program and charging for these up grades. IE: couple of years ago I was happy with the Salon Iris features I originally purchase..along comes remote access. You want it, its $5 per user. Don't want it, too bad the software you now own will no longer be supported by Salon Iris. Ok..$1000 and 2 years later..you need to be new credit card compliant..$2000 for upgrade plus $500 new hardware costs..not interested..too bad,
Suprise!! your current software is at it's "End Of Life Edition".
C'mon man!!
BTW..try changing credit card processing companies for better rates..Nope. Won't intergrate with Salon Iris. You're Killing Me!!

Very expensive , requires yearly updates that are very costly.

Oct 26, 2015
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: If you purchase salon iris expect to be charged for every new feature they add or any upgrades they have. Wish I would have never purchased, presently looking for new software.

Amazing

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good customer service .

Great Customer Service!

Jul 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Salon Iris is very user friendly and has some great features to help us run our business.
Plus the customer service is great. You never wait long on hold, and they are incredibly helpful and patient.

Costs more and more

Jul 21, 2015
1/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: We have used salon iris for about 4 years now, and about once or twice a year they do an update which takes away all the good features. Then to get them back you have to pay more, i bet we got about $5000 into this software, take my advice keep looking, we are testing out new ones now, good bye salon iris, you will have to extort your money elsewhere

Great Service

Jul 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great Service. Very Helpful Staff

Excellent website

Jul 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use, great thinking behind this website!

David Kowalczyk was super helpful

Jul 09, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been having a lot of trouble with the speed of the program and a lot of error messages popping up, David was great and was able to assist with tech support and was beyond nice.

Had problems balancing out the drawer and tips.

Jul 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall I had no problems because the specialist did great explaining everything. David K was the one who helped me very well. I still have some questions figuring everything out because I'm new, so when I finish fixing everything and I still have a problem, I certainly will ask for David.

Overall, I really like the salon specific software, as I previously had only Quickbooks point of sal

Jul 04, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: What I don't like about this software is that when I need to make credit card adjustments, I need to do it in salon iris and then go into the excharge and adjust it as well. It doesn't sync enough with the credit card processing. When I used QuickBooks Point of sale, I never had that issue. Any adjustments or credits went right into the credit card processer that was integrated into the software. If I had known that, I would probably have chosen a different software, because it is not convenient to use in this way. Otherwise, I like all the detailed reports that can tell me how my business is doing.

So far so good! Very helpfull. Learnt alot :)

Jul 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Lots of useful features, and today's tech support experience was great. Very personable and informative. If he did not have an answer he got one! All my questions were answered. Ready to do carry on business! Thanks again!

10/10 would buy again!

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we first started this salon we were scheduling and keeping books the old fashioned way, with a pen and desk calendar. It didn't take long for the incredible talent employed here to take the area by storm and we were booking appointments months in advance! This program has been an absolute blessing to us for keeping everything organized and running smoothly! By far one of the best investments I have made! The customer support is amazing!

Easy to use!

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to used. Awesome customer service !!

With out a doubt - Amazing!

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have used other products before and nothing comparable to this one!

So easy to use

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to update and make changes
Easy to navigate
Easy to use

Makes my job easier!

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Salon Iris allows me to manage not only my clients appointments, but also their needs.

I have a good friend who runs a salon and this software has helped her run her business smoothly!

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After purchasing Salon Iris her customer service reviews started moving up and the customers started feeling more like part of the family versus just a client in the salon. This has also helped her business run smoothly and her employees now have real time access to their calendars which has made scheduling appointments something they can do from anywhere.

Outstanding Customer Service

Jun 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the product and it was a no brainier with the incredible customer support. I am sticking this company that cares about me so much.

Easy to use

Jun 23, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very manageable and easy to navigate

amazing service

Jun 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Absolutely love salon iris! So easy to use and customer support is fantastic

East of use between devices.

Jun 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started about 7 months ago to use Salon Iris. It's been a great software for my facial spa business. I have the ability to set up my salon from home PC, set appointments, send reminders etc all with ease. Then at the spa I just pull up Salon Iris on my Ipad and it's just like I'm at my PC. Any change on one device is mirrored on them all. Online booking is simple and a breeze to get clients used to using. It's nice and I love the new look on the mobile version- I opened my Ipad to a surprise this morning and it was better and lovelier than ever. The only suggestion would be to me the mobile devised to change the colors. I am not a fan of shocking pink. We used to be able to but with the update it has reverted back to pink. Great fan I am! Suggest Salon Iris for anyone running a salon-type business.

Outstanding Salon Software

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very comprehensive application supporting all aspects of our Salon & Spa business. Excited to be using the recent improvements. Increasing our focus on use of the Marketing and Reporting tools.

I love this software. It is user friendly!

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After using another software for approximately one year, I am thrilled to have Salon Iris. It is super easy to use, the customer service, tech support is amazing. I truly have another software to compare it to and there is no comparison. Very happy we went with Salon Iris. I cannot think of any negative comments to make!

This is the best software that we have used and we have tried several!

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: SI is user friendly, you can access it on your phone or ipad which makes it very convenient. Our customers love the e-mail and text reminders. Updates and backups are super easy. The technical support guys that we have personnally dealt with Kevin and John have been very supportive and helpful.
Thanks

Keeps tracking appointments easy.

May 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best part about Salon Iris is the ease of tracking appointments and sending out auto-reminders. It's also easy to update appointment times and change the dates.

Vendor Response

by DaySmart Software on May 21, 2015

Hi Heather -- we sincerely appreciate your feedback. We¿d like to speak with you personally, and we will be reaching out soon. Thank you for your patience.

terrible

May 21, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Probably the worst salon program out there. If the salon I work at didn't use it, I'd have canceled agree 30 days. Never works, and crashes all of the time.

User friendly

May 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Some clear some not so clear

Salon owner

May 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very impressed with the software. I looked into many different programs that will work well with my salon and above all Salon Iris is set apart from them. all the integrated features are easy to use and is built to increase volume.my business growth becomes easier because of the system. it is great for small and big business and I highly recommend to anybodywho is either starting their new salon or planning on expanding their business. their customer service is excellent and I was assigned a rep his name is Kevin and he is extremely knowledgeable of the software and puts customer service ahead of anything else.

P.S. Ask for Kevin

thank you Salon iris and Kevin,
John Tsapakis
Giggles Kids Salon

Excellent quality

May 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Salon Iris Software since we opened our salon a little over three years ago. Their custom service has been amazing the very few times we had to call. We mainly use our software for scheduling client appointments but there are other really great features. We store all our client information and also employee information. It makes the salon life so much easier!

A++++ software!

Apr 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very simple, easy to use and very Reliable! Excellent customer service!

very convenient, easy to use. very good tech support.

Apr 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's the only software I've used so far. So I don't have anything to compare it to. Everything has been good so far.

Great Software

Apr 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I find Salon Iris straightforward and easy to use. The one time purchase is the best approach for small business as you don't end up with monthly payments through the slower months as the software is paid for. Valuable asset in keeping the books and appointments organized

Couldn't be happier!

Apr 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used this software for about 10 years now. We updated to the newest version recently and Kevin was so helpful every step of the way. I appreciate the great customer service and the great product!

Great Service from Julie

Apr 20, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you so much Julie for your support and help. Your really are outstanding with customer service and solving issues quickly. I have a Surface and hope the program one day we can enlage it on screen without having to go on setting from computer because this causes the program fonts cover other parts of screen.

Vendor Response

by DaySmart Software on April 22, 2015

Thank you for your feedback, Miramar. We have passed your comments on to our development team for future consideration. Thank you for choosing Salon Iris!

I like it, but it is limited and seems to have quite a few bugs

Apr 20, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I find the reports to be limited, and there are many times where iris gives me a hard time searching for names or services that I know exist in the system. I also have issues where a service will for some reason pop up ten times on a ticket, then I have to restart it, which is annoying when I have ten clients checking in and out in front of me. I think the remote app should be free. I think our business will move to the rosey system in the future.

Vendor Response

by DaySmart Software on April 22, 2015

Hi Jennifer, we appreciate your feedback. We will be reaching out soon to further assist you. Please do not hesitate to give us a call at (800) 604-2040 for any issues you might have in the future. Thank you!

Best Salon Software In Teh Industry!

Apr 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love Salon Iris, it is the best program for all our daily salon needs. It tracks our schedules, to my client notes and formulas, and I love the Remote Access so I can access my appointments and clients on the go! It is really easy to learn and highly recommend it to any salon!

The Best software to run salon and spa business.

Apr 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like the software and I recommend to every salon and spa owner. Easy to use, one time payment on licence fee which comes with salon best practices modules.
Mobile app gives you quick information for owners and managers.

Great software, easy to use!

Apr 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software makes running our salon so much easier. The payroll is fabulous, the inventory control is awesome. Overall I would rate this software a 5 star because it is so awesome and for any salon owner you will fall in love with this software!

my experience with salon iris

Apr 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Always helpful and friendly. I'm computer illiterate and they walk me through everything with a great attitude. I would and have referred all stylist to this easy program!

Awesome Salon Software!

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used Salon Iris since 2008. We started as a small salon with no spa services, but then we expanded in 2010 to a 4000 sq ft Salon and Day Spa that specializes in Hair and Lash Extensions. Salon Iris has grown with us as we have expanded. With any software there can be issues, but they work with us to improve and to fix any issues. They take what we recommend and incorporate into updates. Training new staff can be an issue in any business, but it has been easy to train new staff members to use the software.
If you are looking for a software program that can be easy to use but also has all the bells and whistles of online and marketing built in this is the software program for you. it incorporates not only booking appointments but you can use all the other great features to track gift cards and gift certificates, take deposits, track tanning or other prepaid services, do purchase orders for products and many other wonderful and useful features.

Not a free trial

Oct 26, 2014
5/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: This app looked great to try for the 30 day free trial, however I can't cancel my trial. Only 5 minutes after trying, It wants me to pay $19 before it lets me cancel, which is outrageous.
I have sent 3 emails on advice from the customer service over the past 3 days.
Still not reply

Vendor Response

by DaySmart Software on October 27, 2014

Michelle, We appreciate trying our Salon Iris Cloud app and apologize that your emails were not responded to in a timely manner. The Cloud app is free for 30 days and there is no obligation to pay for the service. I noticed that your credit card information was not added to your account so the service will auto cancel at the end of the 30 day free trial, however, based on your request I have canceled the account today. If you have any other questions, you can reach us at (800) 423-8100. Sincerely, Salon Iris

Follow up review

May 17, 2014
4/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: I reviewed this item several years ago. I just wanted to update to clients looking or salon software. Salon Iris is a great expensive software for those looking for reports, payroll, booking, online booking options and mobile booking. Online booking is $30 extra. Mobile access is $9 per tech extra. To store data in "the cloud" it is $19 extra, get it cause I lost data twice. This is a good overall complete salon booking & POS program if you don't mind paying several hundreds of dollars to upgrade every 2-3 years. They need to upgrade their online booking software with mobile app access for clients and work out the kinks in the mobile app that they started a few years ago based on feedback from actual users.

Pros:
Very professional system. Marketing options. Free email & text reminders that you can edit. Multiple up to three services to book at one time online, not many software systems offer that. Great record options for sales, inventory and payroll. Somewhat easy to use online booking. Offers resource options to avoid double booking equipment/rooms. Offers POS options like a register. It will take a while to learn the system but they offer easy instructions and videos to learn how to use each service. The online booking option offers a nice website. They give an option to pay monthly for their software with a key you must enter monthly.

Cons:
Can't delete mobile appointments. Purchasing the system does not end after the buy. After purchasing the system I have paid $500-800 to upgrade twice since my original purchase in 2008. I did not pay for the last upgrade a few years ago. Upgrades can crash an old computer so you must use an updated computer for this software. The online booking website has not been updated/upgraded for over 8 years. Double books appointments when booking online. The company offers limited assistance until it's "upgrading time". Then you must pay for help and get no more upgrades.

Salon Iris and my business

Aug 11, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Having owned and run salons for many years Salon Iris is simply a complete godsend! I tried so many other packages and well.... there either just plain rubbish, not good value or just not as flexible as Salon Iris. Our business simply could not operate without Salon Iris. The features available for even novice users help make the running of our salon a breeze.... I know exactly what''¿¿s happening in my salon... at the click of a button! This gives me a huge advantage over my competitors; turnover and profits have increased by over 25% thanks to the easy to use appointment booking system SMS & email reminder system and No Show clients are virtually a thing of the past....

Cons: None, this software is a complete godsend!

Overall: Buy it... it will totally transform your salon business!

Look around first.

Jul 20, 2009
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Pros: Great report system including totals and retail, even payroll without state. Modern design and easy to schedule. Online appointment system for extra $30 month. Love the appointment reminders but hard to set up. Documents transfer to Quickbooks but I can't seem to make it work all the time and I am techy. Payroll is great and prints out checks, but does not do pay per hour and commission together. They have credit card acceptance through their system by X charge with okay rates. They also have a great gift card system by barcode scan.

Cons: Online appointment system is constantly double booking.
Software is randomly updated (can't believe it is tested first) and creates simple problems. Don't rely on a constantly smooth running system. Each additional computer system is additional $700 each or add $1,800 for unlimited. Client system repeats clients and it's very annoying because it makes their history worthless. The Vista updating they did crashed my system once when I was on XP. The constant upgrading they do without informing you causes my front desk employees to be confused the next day on how to use it.

Overall: Paid $1,200 for the professional. I have had this system for 2 years. I am about to expand and I am going to try another software maybe millenium or virtual spa salon that I have heard good things about. I am not happy with this system. You need to purchase their epson printer, a barcode scanner and MMF register to make it work easier. Reports and Payroll is Amazing. Wish they would test the system out in a real salon before they upgrade, that is where most of the headache lies...and believe me if you own a spa or salon it is a MAJOR headache.