# SalonBiz Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SalonBiz Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more.

Source: https://www.capterra.com/p/9175/SalonBiz/pricing

---

# 

 SalonBiz Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 4, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SalonBiz

## What is SalonBiz?

SalonBiz is technology-driven salon management software that increases productivity, automates operations, and creates a personalized guest experience. Every day our software helps salon and spa owners grow and increase revenue with powerful online booking, marketing, inventory tools, and more. From 1 chair to 100 locations, our easy-to-use features empower your business to reach its goals and focus on what matters most. The top 200 salons trust and choose SalonBiz to connect their business. Plans start at $150/month.

## What is SalonBiz used for?

[Salon](https://www.capterra.com/salon-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)

Overall rating

Based on 44 user reviews

Reviews sentiment

Positive

70%

Neutral

18%

Negative

11%

Starting price

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## SalonBiz alternatives

Highest Rated

[4.8 (1,443)](https://www.capterra.com/p/142138/Shedul-com/reviews/)

Starting price

$14.95

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/)

Starting price

$23.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/)

Starting price

$28.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/9175/SalonBiz/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Confirmations/Reminders

3.7 (17)

52.94% of 17 reviewers that rated this feature as important or highly important

Automated reminders and confirmations for booked appointments and events via text or email

For Salons and Spas

4.5 (17)

70.59% of 17 reviewers that rated this feature as important or highly important

Specific for use in spas and salons

Appointment Scheduling

4.3 (15)

53.33% of 15 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Client Database

4.4 (13)

53.85% of 13 reviewers that rated this feature as important or highly important

Electronic storage of stakeholder contact information

Online Booking

4.0 (12)

58.33% of 12 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Inventory Management

4.2 (11)

63.64% of 11 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

SalonBiz 90 features

Manage and track employee attendance

Define levels of authorization for access to specific files or systems

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

The ability to identify a barcode on or within an image or packaging

Scan barcodes to ensure accurate pricing and label tracking

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Electronic storage of stakeholder contact information

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Tracking, calculating, and paying commissions and earnings to employees

Automated reminders and confirmations for booked appointments and events via text or email

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Record customer information, purchase history, and other notes

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Platform for customers to directly manage their appointments and profile

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Digital forms that are shared and accessed online

Electronically collect payments for goods or services

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Reminders sent via email

Track employee schedules, availability, and performance across projects and tasks

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Specific for use in spas and salons

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Automatically find mutually available meeting time slots across multiple calendars

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Access software remotely via mobile devices

Manage and support multiple locations

Book meetings and appointments through a website or digital platform

Accept and process online payment transactions

Manage and track customer orders for goods, investments, or any other purchases

Automate order processes to improve operational efficiency in fulfillment, shipping, and more

Accept, record, and reconcile financial transactions

Track and process employee payroll (salaries, wages, etc.) and commissions on sales

Manage employee salary processes, data, taxes, and records administration efficiently

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Accept and process customer payments for products or services using hardware and software

Design, communicate, and distribute incentives to perform a specific action

Create, send, and track purchase orders and their statuses

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Based on availability, instantly confirm or deny a request when a new booking is made

Receive system updates as soon as any changes are made

Upload, track, and submit receipts in a central database

Schedule repeating appointments based on a duration of time

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Monitor and manage customers' perceptions about a business, product, or service

Allocate and manage resources, such as employees, equipment, facilities, and other assets

Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process

For retailers

Track and facilitate returns of products sold

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

An order generated by a seller to a customer, containing details about products or services

Reports specific to sales analysis for trends and strategies

Calculation of consumption tax imposed on the sale of goods/services

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Online portal through which end users can access the system, manage tasks, or obtain information

Send messages via SMS

Manage the buying, selling, and holding of stocks

Set up connections to third-party platforms to improve business processes

Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation

Track the amount of time spent on a job or task

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track the position in queue in real-time

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

3.8 (44)

3.8

Based on 44 reviews

## Pricing

Value for money

3.6 (40)

### Starting price

Free trial  
not available

Value for money

3.6 (40)

3.6

Based on 40 reviews

## Integrations

[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

PaySimple](https://www.capterra.com/p/146664/PaySimple/)[

Demandforce](https://www.capterra.com/p/221823/Demandforce/)[

Listen360](https://www.capterra.com/p/151950/Listen360/)[

Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[

Vish](https://www.capterra.com/p/179327/Vish/)[

Textel](https://www.capterra.com/p/230612/Textel/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (41)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (41)

3.9

Based on 41 reviews

## User reviews

Overall rating

3.9

Based on 44 reviews

Filter by rating

5(17)

4(14)

3(8)

2(0)

1(5)

Mentioned topic

Sorted by most recent

LM

Lynn M.

Director

Consumer Services

### "SBIZ Review 2024"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

July 12, 2024

overall, 7 out of 10 \[sensitive content hidden\] is great \[sensitive content hidden\] is great \[sensitive content hidden\] is great \[sensitive content hidden\] is great Customer service only answers text - that is an issue when you need emails answered

Pros

How it looks - drop and drag - reports - stylist app

Cons

Inventory features - no HR features - a bit confusing to find what you need at times

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reasons for choosing SalonBiz

We use Paychex Flex for payroll and HR items, which could be integrated into Salonbiz - missed opportunity!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SF

sevda f.

management

Hospitality

### "Salonbiz pros and cons"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 11, 2024

it's okay. needs more improvement, salonbiz staff should be able to help easily without creating a ticket

Pros

pros, easy to use common sense easy to make transactions

Cons

everytime salonbiz updates there always a glitches,

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ML

Mary Lou M.

Owner Operator

Cosmetics

### "Great Software...If They Fix the Glitches"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

January 24, 2024

It's "okay". I feel like there has to be something out there that has fewer glitches and better support during the hours we may need it. We are open for three hours before they even open.

Pros

I love the reports, it allows me to see what's going on in my business.

Cons

\- I was expecting premium service as I was told this was premium software. - The system has went down several times in the past 2.5 years we have been using it. - Service providers often don't get their notifications. - Support is lacking, especially for us on the east coast. - Can't call to get "real time" support. If you do get someone on the phone, they are usually very polite though. - Takes forever for them to get back to you and when they do, they want you to do more work. Give them "more examples of the problem". - As a Canadian client, I don't like paying in US$ as it fluctuates. Honestly, I wouldn't even mind that so much if we didn't have so many little problems. - At one time, they apparently forgot to click the box that says "Canadian" for pricing and all my products were being sold as US$ prices but in Canadian dollars!!

Switched from

[Rosy](https://www.capterra.com/p/68391/Rosy-Salon-and-Spa/)

I was told that Salonbiz is one of the best for Aveda salons. Why wouldn't you want a premium software for your premium brand?

Reasons for choosing SalonBiz

Again, I went with the recommendation because they are supposed to be integrated with Aveda.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MG

Mary G.

Salon Manager

Cosmetics

### "A Critical Failure in Quality and Reliability "

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

March 18, 2023

In this industry, we rely heavily on our booking systems to properly handle our schedules and reports. It's the backbone of the business. When you commit and pay a large monthly fee for your booking software, you'd expect it to be reliable and take excellent care of your files and data. SalonBiz (more specifically after the 2021 update from Enterprise) has been a consistent beacon of stress and frustration for my entire staff. Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar. After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues . Do not purchase SalonBiz for your business if you value consistency and reliability! I understand that accidents happen, but when they occur this frequently and profoundly, I lose my patience. I am truly shocked in the lack of quality and customer care.

Pros

Integration with Aveda+ Rewards and ability to customize aesthetics.

Cons

Frequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints

Reasons for choosing SalonBiz

We had already been with them for 8+ years before the system update from Enterprise and trusted them to improve and keep our data safe, to no avail. We are in contact with other salons that have already switched to new systems for similar reasons and will now be following suit.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NC

Naomi C.

General Manager

Cosmetics

### "Decent Software"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

November 4, 2022

Pros

Salonbiz was extremely user friendly and easy to teach to new hires.

Cons

The system would continuously crash. Customer support was very helpful but after a while it became redundant.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 8, 2022

Hi Naomi! Thanks for the review. We love hearing feedback like yours. Looks Sounds like you previously used SalonBiz. We recently made some big changes to improve the stability of our software. It's very exciting!!! Would love to talk to you in more detail about what we've done. Give us a shout when you're ready :)

SB

Steffan B.

Owner

Cosmetics

### "Unfortunate experience and total waist of time & money"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 7, 2022

Hated it. It was asiduo to set up, took months. Didn't offer any features I actually wanted. And they made canceling even harder than setting it up.

Pros

Nothing. The tech is outdated, terribly difficult últ to set up, customer service is garbage, and it constantly is out.

Cons

Everything. Software is completely outdated, way to expensive for what you get. Constantly out. Terrible support line you have to wait HOURS to get help. You can't protect your salon by requiring deposit or card from guest at booking. No built in text support.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NS

Natasha S.

Owner

Cosmetics

### "Salon Biz Makes Running My Spa Easy"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 16, 2021

I enjoy using SalonBiz and will continue to use it. I do still feel the price is a tad high but as stated above if you can fit it in your budget as a small business owner I highly reccommend.

Pros

Easy to navigate. Organizated client base with appointments and reminders. Its mobile so you can check on your business while you're running errands. Helps me understand my expenses better.

Cons

The price is quite high but its worth it if you're able to squeeze in your budget.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reasons for choosing SalonBiz

It's an all in one system. You can track your expenses, your clients and employees.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

Kim S.

Owner

Retail

### "Salon + Spa user"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 29, 2021

Very good! Support is excellant

Pros

I LOVE the integration with Aveda, Aveda+ Rewards!

Cons

Lots of clicking to make an appointment and close a sale. I find the inventory entry easy, quick and user friendlier than other software I have used. I wish there was an option to enter several products together in the same family instead of single entry.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)

Reasons for choosing SalonBiz

Integration with Aveda. Price

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KT

Kevin T.

Owner

Consumer Services

### "Salon / Spa Biz"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

July 29, 2021

I’d 100% recommend this to a salon or spa that has hourly and commission service providers. It’s not for smaller fledgling establishments.

Pros

It’s an all in one software that literally allows you to setup, run and manage your salon / spa. The most comprehensive of them out there.

Cons

With it being so comprehensive, I found that it was quite a bit of overkill for me, a suite renter with no employees. That being said, their smallest subscription is for 3 users. And it’s on the costly side.

Switched from

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

I wanted to experience SalonBiz to see how well it fit in my business.

Alternatives considered

[Meevo](https://www.capterra.com/p/172058/Meevo-2/)

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reasons for choosing SalonBiz

I wanted to go all in to see if it were to help me build my business at a reasonable cost.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OS

Oliver S.

Owner

Consumer Services

### "Owner/manager"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 27, 2021

Awesome…..

Pros

The ease of new hire learning. Have been with SalonBiz 26 years. I believe that explains a lot.

Cons

Some of their on line support needs attention to.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/9175/SalonBiz/reviews/)

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