# Page 2 | SalonBiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SalonBiz the right Appointment Scheduling solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9175/SalonBiz/reviews --- SalonBiz 3.9 (44) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 4th, 2026 # Page 2 - Reviews of SalonBiz ## Showing most helpful reviews Showing 26-44 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MV Melissa V. Owner Consumer Services Used the software for: 2+ years ### "SalonBiz Review" July 16, 2021 4.0 I love that SalonBiz is integrated with Aveda which makes ordering easy Pros I really like the new updates such as moving appointments, creating waitlists and customizing employee schedules. Cons I do not like that there is not a two way texting option Reason for choosing SalonBiz Price and Aveda integration Review Source NC Naomi C. General Manager Cosmetics Used the software for: 1-2 years ### "Decent Software" November 4, 2022 4.0 Pros Salonbiz was extremely user friendly and easy to teach to new hires. Cons The system would continuously crash. Customer support was very helpful but after a while it became redundant. Review Source Response from SalonBiz November 8, 2022 Hi Naomi! Thanks for the review. We love hearing feedback like yours. Looks Sounds like you previously used SalonBiz. We recently made some big changes to improve the stability of our software. It's very exciting!!! Would love to talk to you in more detail about what we've done. Give us a shout when you're ready :) SG Stephanie G. Manager/stylist Consumer Services Used the software for: 2+ years ### "Oliver’s hair salon " July 27, 2021 5.0 Support is excellent. The apps can use some work but I know those are changes that are being made, overall I love using SalonBiz for our salon. Pros SalonBiz is very user friendly, I appreciate the support and knowledge that everyone has when I am needed assistance. Cons Apps are needing work, those are being worked on. Review Source OS Oliver S. Owner Consumer Services Used the software for: 2+ years ### "Owner/manager" July 27, 2021 5.0 Awesome….. Pros The ease of new hire learning. Have been with SalonBiz 26 years. I believe that explains a lot. Cons Some of their on line support needs attention to. Review Source JM Jessica M. Manager Cosmetics Used the software for: 2+ years ### "SalonBiz Review" July 15, 2021 3.0 There are definite pros and cons. When it's working properly, it's great! But it seems like the amount of time it works properly continues to decrease. Pros One of the main benefits of this software is that it integrates with Aveda, the product line we use. Cons We have technical problems with the software at least once a week. Their customer support team is very helpful, but the frequency in which we have to contact them is pretty ridiculous. They have been transitioning from an older version, Enterprise, to the current version, Central and there have been a lot of issues during this upgrade. Reason for choosing SalonBiz Because of it's integration with Aveda. Review Source SB Sarah B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Not user friendly" March 7, 2020 3.0 Pros The reports that you are able to run. There are several ways to track your business. Cons Takes a long time to do anything. It's not user friendly and seems to slow down the entire reception process. I find that we aren't able to focus on customer service because were too busy trying to work SalonBiz. I've used software like Millenium, Vagaro and Booker and SalonBiz is by far the worst and most difficult to use. There are so many steps to do a simple task. Review Source AE Aurora E. Guest Associate Consumer Services Used the software for: 2+ years ### "Withstanding the test of time " December 28, 2018 4.0 Pros Reliable, multi-functional software. A great solution to booking needs for a variety of salons. Cons The aesthetics are a little retro on the version we have currently (not sure if it's updated in later versions of the software). Otherwise, there are currently no complaints. Review Source Response from SalonBiz January 2, 2019 Thanks Aurora! We appreciate your feedback. There are some new changes to the interface that will be released throughout 2019. Be sure to sign up for our blog posts so you¿re kept in the know about the releases. Happy New Year! NS Natasha S. Owner Cosmetics Used the software for: Less than 6 months ### "Salon Biz Makes Running My Spa Easy" August 16, 2021 4.0 I enjoy using SalonBiz and will continue to use it. I do still feel the price is a tad high but as stated above if you can fit it in your budget as a small business owner I highly reccommend. Pros Easy to navigate. Organizated client base with appointments and reminders. Its mobile so you can check on your business while you're running errands. Helps me understand my expenses better. Cons The price is quite high but its worth it if you're able to squeeze in your budget. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing SalonBiz It's an all in one system. You can track your expenses, your clients and employees. Review Source SB Steffan B. Owner Cosmetics Used the software for: Less than 6 months ### "Unfortunate experience and total waist of time & money" February 7, 2022 1.0 Hated it. It was asiduo to set up, took months. Didn't offer any features I actually wanted. And they made canceling even harder than setting it up. Pros Nothing. The tech is outdated, terribly difficult últ to set up, customer service is garbage, and it constantly is out. Cons Everything. Software is completely outdated, way to expensive for what you get. Constantly out. Terrible support line you have to wait HOURS to get help. You can't protect your salon by requiring deposit or card from guest at booking. No built in text support. Review Source LH Lynn H. Nail Tech Cosmetics Used the software for: 2+ years ### "Keeps me on track" December 12, 2019 5.0 SalonBiz has help me stay on top of my day, and maintain a productive schedule by seeing everything at a glance, and being able to update notes for each client, I never have to wonder "what did we do last time"... Pros I love the ability to color code my appointments, and personalize notes for each client. Cons I didn't have anything that I disliked about the software. Review Source MM Mackenzie M. front desk/wedding coordinator/esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Salon and Spa" July 21, 2021 5.0 Pros Pretty easy to use. Customer support is amazing. Cons Would like to be able to do everything from central. Also wish it was Ipad friendly. Review Source AN Alan N. Cosmetologist Retail Used the software for: 2+ years ### "Not the easiest to use" September 12, 2019 1.0 The software needs improvement for mobile use, great for bigger companies not the best for smaller salons. Customer Service is the worst, customer satisfaction is not guaranteed with manager. Pros Different functionalities, great for reports. Cons Mobile use is not the easiest for users. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Setmore](https://www.capterra.com/p/122035/SetMore/) Reason for choosing SalonBiz I didn’t choose Salon biz, I canceled it after the cloud closed down. Review Source AP Allison P. Salon Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Customer Service. " July 15, 2021 5.0 Pros I like that it helps me stay more organized. Cons Its a lot to learn but I’m still growing and I know it will grow with me. Reason for choosing SalonBiz It was suggested by Aveda. Review Source AK Amanda K. Hairstylist Retail Used the software for: 1-2 years ### "Review from hairstylist " December 31, 2020 4.0 Pros This system has a lot of features including running late and confirmations Cons It’s hard to edit appointments after they are booked Review Source Jennifer M. Stylist Cosmetics Used the software for: 6-12 months ### "Salon biz is easy" August 14, 2018 5.0 I used salon biz forever when I was working for Aveda, it worked very well Pros This software was super easy to book with and navigate and check out Cons The price was much higher then other salon booking services Review Source MB MARINA B. owner Cosmetics Used the software for: I used a free trial ### "great scheduling program " May 3, 2020 5.0 program is great for beauty salons only. specifically developed to help with scheduling process which is great Pros this software helps easily make appointments for my clients. keeps tracks of all future appointments, making them easily accessible for edit or canceling. Cons There's a lot of competitor products on the market for this kind of program therefore pricing could be lowered. Review Source VR Verified Reviewer Public Relations & Social Media Strategist Used the software for: Less than 6 months ### "Awful and outdated." February 28, 2018 1.0 Pros To be honest, I don't really like much of anything about this software. The only pro I have is that it claims to be cloud based. Cons This software is extremely outdated and not user friendly. There are hardly any features that differ from any other salon software and they are hard to find and navigate. Do not recommend. Review Source KM Kate M. Used the software for: ### "Needs to work out some kinks" March 19, 2017 3.0 We were one of the first customers to use the cloud based spa biz. It had almost everything we needed and the support was top notch. However, there were some major growing pains. My main complaint was that the program was too slow. Several times it went down and of course this is stressful for a company. I loved their reports and I found it easy to look at and to use. Sometimes there were weird glitches that would like a while to resolve. If they ever worked out all their kinks we would consider using them again. I would test this first to make sure the speed was where it should be prior to purchasing this product, but otherwise it was a good program. Review Source CS Carissa S. Manager Retail Used the software for: Less than 6 months ### "Very Customizable" October 10, 2017 3.0 Pros Love that we can customize what each user login can access, Offers text reminders for our clients. Cons Text confirmations for clients are an additional cost, color customization makes the screen look too busy Review Source Talk to a Capterra advisor for free and get results within 15 minutes.