--- title: "Salon / Spa Account Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salon / Spa Account Manager Software - reviews, pricing plans, popular comparisons to other Salon products and more." source_url: "https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/" page_type: "product" language: "en" --- # Salon / Spa Account Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Salon / Spa Account Manager ## What is Salon / Spa Account Manager? Milano's software solutions are designed for growth and success. Whether it's generating one of many meaningful and easy-to-use reports, creating eye-catching promotional emails, or collecting client loyalty points, Milano Software has all the features a salon or spa owner needs to feel business harmony. To learn more about these and other innovative features, visit our website. ## What is Salon / Spa Account Manager used for? [Spa](https://www.capterra.com/spa-software/)[Salon](https://www.capterra.com/salon-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salon / Spa Account Manager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.milanosoftware.com&name=Salon / Spa Account Manager) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salon / Spa Account Manager 3.9 (13) VS. [5.0 (343)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting Price Contact vendor Starting Price $130 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (13) Ease Of Use 4.9 (343) Value For Money 3.9 (8) Value For Money 4.8 (330) Customer Service 4.0 (12) Customer Service 5.0 (336) ## Salon / Spa Account Manager alternatives [4.4 (278)](https://www.capterra.com/p/172058/Meevo-2/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (3,651)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (389)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/alternatives/) ## FAQs about Salon / Spa Account Manager Overview ### Which roles and teams benefit most from Salon / Spa Account Manager? Salon / Spa Account Manager is most used by salon owners, independent business owners, and general managers who oversee daily operations, client accounts, and revenue tracking. Front-desk and billing teams use it to manage payments and records, while stylists and marketing leaders support appointment coordination, promotions, and client retention. Answer based on 10 reviews Overview ### What company size and specific industries is Salon / Spa Account Manager built for? Salon / Spa Account Manager is designed for businesses in the beauty and spa industry that need help managing bookings and reservations. The vendor description does not specify a company size, so it appears suitable for a range of salon and spa organizations rather than a particular segment. Features and Usability ### What are the key features of Salon / Spa Account Manager? Salon / Spa Account Manager offers customer and client databases, client profiles, and client management for storing account details. It also includes appointment management, appointment scheduling, and recurring appointments, plus point of sale (POS), credit card processing, inventory management, employee scheduling, payroll and commissions, booth rental management, multi-location support, and real-time reporting. Integrations ### Which third-party tools and platforms does Salon / Spa Account Manager integrate with? Salon / Spa Account Manager integrates with Global Payments Integrated, Shift4, and Worldpay for Enterprise for payment processing. These three catalog integrations connect the product to major merchant services platforms used for card transactions and billing. Getting Started and Support ### What training and onboarding options does Salon / Spa Account Manager offer? Salon / Spa Account Manager provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions and webinars allow guided remote learning, and documentation offers written reference material for self-paced review and setup support. Getting Started and Support ### What customer support options does Salon / Spa Account Manager offer? Salon / Spa Account Manager provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. No reviewer support feedback is available in the catalog data, so user experience details such as response time or helpfulness cannot be assessed from the provided information. ## Features AI summary Based on 2,154 Salon reviews Capterra reviewers highlight these as the features salon buyers care about most when comparing solutions: - **Appointment Scheduling** (**65%** of reviewers rated this feature as critical) - **Calendar Management** (**56%**) - **Confirmations/Reminders** (**55%**) Salon / Spa Account Manager supports **Appointment Scheduling**, making it easier to book services and manage client visits. However, it does not include **Calendar Management** or **Confirmations/Reminders**. Instead, it offers other important features such as **Client Database** (**52%**) and **Point of Sale (POS)** (**55%**), which help salons keep customer records organized and handle transactions in one system, providing teams with better visibility into client history and day-to-day sales. Appointment Scheduling 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Client Database 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Point of Sale (POS) 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Appointment Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Credit Card Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit card transactions Booth Rental Management Offer to rent a booth to freelance professionals Salon / Spa Account Manager 16 features ### All Features - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Booth Rental Management: Offer to rent a booth to freelance professionals - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Multi-Location: Manage and support multiple locations - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time --- Get Advice We can help you find the software with the features you need. Features 3.9 (8) 3.9 Based on 8 reviews ## Pricing Value for money 3.9 (8) ### Starting price Free trial available Value for money 3.9 (8) 3.9 Based on 8 reviews ## Integrations [ Shift4](https://www.capterra.com/p/70936/Shift4/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (12) 4.0 Based on 12 reviews ## User reviews Overall rating 3.9 Based on 13 reviews Filter by rating 5(4) 4(6) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent CS CYNTHIA S. BILLING SPECIALIST Medical Practice ### "Monthly report on Salon Spa " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 30, 2023 Pros The monthly report is easy to understand. Cons There are too many steps to process a transaction. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Omar E. General Manager Consumer Services ### "Milano was software my company ended up moving away from." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 February 21, 2020 Milano did the job, but it didn't do it in the best way the software could have, which caused extra work for my staff, and myself. Pros They had all the basic features needed in a booking and POS software like reports, client profiles, sales, and booking systems. Cons I had a litany of bad experiences with the software that caused me to eventually take my company somewhere else for business, such as: - Slow software performance - Slow response times regarding customer support - Promises of feature development and advancement that were never delivered - Exorbitant pricing for basic features like multi-locational support - Dated GUI that wasn't the most user-friendly - The software would constantly go down and stop working making payments with clients difficult as well as awkward situations when the salons were busy and clients were left standing around when they wanted to pay and leave Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tamara B. Stylist Cosmetics ### "Amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 9, 2020 Used this software for 13+ years, it has never let us down Pros This system has EVERYTHING you could need to run a salon, from clients info, reports, emails, customer service, bookings. Cons The only downfall to this system is that it isn't free Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Karley H. Independent Business Owner ### "I've used Milano software in school and once you wrap your head around it, its' a great program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2018 All the benefits you would anticipate from a CRM. Pros I like that it offers everything you need in a customer relations management program. The interface could be a little bit more user friendly or aesthetically pleasing but that's just my input. Cons Program lacks colour or anything that draws you in, it gets the job one but it's not the easiest or most well done layout for a program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kristen W. Owner ### "Great program, has lots of reports available for individual staff and team reports" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 6, 2018 Pros I like most that it is easy to schedule an appointment, add new guests and check out guests. It's easy to do your day end cash balance with this program Cons I like the least that it needs some upgrading with the text message confirmation and emarketing, it also freezes on occasion Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CP Chista P. Manager ### "We have been using this software for 12 years. It is very user friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 8, 2018 Pros Ease of use, it has capability for multiple locations (we have two locations and opening a third), great interface. Cons There are issues with Home Office. Series purchased at one location sometimes do not show up at second location. Gift certificates also do not always transfer from one location to another. Very frustrating when both locations are extremely busy and need things to flow seamlessly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Roberto S. ### "Need to step it up" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 14, 2017 Are used to use Milano systems in my salon, however their programming has become archaic in comparison to what's out on the market. Customer support is friendly but limited. I actually considered going back to the software however after dealing with the sales person, I had no doubt that I was moving on Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2017 Hello Roberto, We always want to better ourselves so your feedback is essential and crucial to us. We're happy to chat with you and know your concerns to ensure the best service and quality possible. All the best, The Milano Team KW Kristen W. ### "Great salon software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 8, 2016 Great for any salon or spa, the program easily grows with your business. Easy to book clients in, they need a little updating with online booking. But overall a very good product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Michael S. ### "3 Year Old Customer!" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 22, 2015 We have been with Milano software for 3 years. After updating to the most recent version the technicians were unable to fix our online booking problem for almost 2 months. The sales representative has agreed to cancel our contract if the issue is not resolved. The issue was not resolved and the sales representative went back on her obligation to cancel and charged us close to $600 for the remaining life of the contract. This is not professional to back on an formally written promise. It was a good program but terrible customer service experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Sandy T. Owner ### "Cheslers Shoes" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 December 24, 2014 How has our software helped you in your business / industry? FAM enables us, at Head Office and at the store level, to track the sales and other activity of inventory by SKU, or by Brand, or by category, etc. What features of the software helped you run your business better / make your business processes more efficient? Many different reports are available to us; such as sell-through reports, cost analysis reports. These help us to make wiser choices for future purchases and also to react on styles that may not be selling in one store but have taken off in another store. Some reports are customization to get the information that we require in a suitable format. The Customer Relation Management file allows us to keep key information and sales history on our clients easily accessible. What is the best part of working with Milano Software? FAM is an easy program for the staff to learn to use. It also is very efficient when receiving in stock and printing bar coded labels for each and every item that is received in through the system. We are able to get reports at Head Office to see the sales progress of the stores during the day. If we should have a problem with the program, the technical staff are available six days a week to help us out and they are able to remote in to our computer if necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.