--- title: "Salon / Spa Account Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salon / Spa Account Manager Software - reviews, pricing plans, popular comparisons to other Salon products and more." source_url: "https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Salon / Spa Account Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Salon / Spa Account Manager ## What is Salon / Spa Account Manager? Milano's software solutions are designed for growth and success. Whether it's generating one of many meaningful and easy-to-use reports, creating eye-catching promotional emails, or collecting client loyalty points, Milano Software has all the features a salon or spa owner needs to feel business harmony. To learn more about these and other innovative features, visit our website. ## What is Salon / Spa Account Manager used for? [Spa](https://www.capterra.com/spa-software/)[Salon](https://www.capterra.com/salon-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salon / Spa Account Manager?[Manage this product listing](https://www.g2.com/products/milano-salon/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salon / Spa Account Manager 3.9 (13) VS. [4.7 (3,690)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (13) Ease Of Use 4.6 (3,687) Value For Money 3.9 (8) Value For Money 4.6 (3,296) Customer Service 4.0 (12) Customer Service 4.6 (3,316) ## Salon / Spa Account Manager alternatives [4.8 (351)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (356)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (614)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.8 (1,449)](https://www.capterra.com/p/142138/Shedul-com/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Salon / Spa Account Manager Overview ### Which roles and teams benefit most from Salon / Spa Account Manager? Salon / Spa Account Manager is most used by salon owners, independent business owners, and general managers who oversee daily operations, client accounts, and business performance. Billing specialists use it to manage payments and account records, while marketing and events leaders support promotions. Stylists and managers rely on it for client service coordination. Answer based on 10 reviews Overview ### What company size and specific industries is Salon / Spa Account Manager built for? Salon / Spa Account Manager is designed for businesses in the beauty and spa industry, especially salons and spa organizations that need to manage bookings and reservations. The description does not specify a particular company size, so it appears suited to beauty-focused businesses of different sizes. Features and Usability ### What are the key features of Salon / Spa Account Manager? Salon / Spa Account Manager offers customer database and client profiles for storing client details, along with appointment management, appointment scheduling, and recurring appointments. It also includes point of sale (POS), credit card processing, inventory management, employee scheduling, payroll and commissions, loyalty program support, multi-location tools, and real-time reporting. Integrations ### Which third-party tools and platforms does Salon / Spa Account Manager integrate with? Salon / Spa Account Manager integrates with 3 payment platforms: Global Payments Integrated, Shift4, and Worldpay for Enterprise. These catalog integrations connect the product to established payment processing tools used for transaction management and enterprise payment workflows. Getting Started and Support ### What training and onboarding options does Salon / Spa Account Manager offer? Salon / Spa Account Manager provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars cover scheduled instruction, and documentation offers written reference material for reviewing steps and features as needed. Getting Started and Support ### What customer support options does Salon / Spa Account Manager offer? Salon / Spa Account Manager offers email/help desk, FAQ/forum, phone support, and chat. No reviewer feedback is available about support quality, response times, or common issues, so user experience with support cannot be assessed from the catalog data. ## Features AI summary Based on 2,183 Salon reviews Capterra data shows that buyers of salon software rank the following features as their top priorities: - **Appointment Scheduling** (**65%** of reviewers rated this feature as critical) - **Calendar Management** (**56%**) - **Confirmations/Reminders** (**55%**) Salon / Spa Account Manager supports **Appointment Scheduling**, which gives salons a direct way to book and manage client visits. However, it does not include **Calendar Management** or **Confirmations/Reminders**. Instead, it offers other important features that reviewers also value, such as **Client Database** (**52%**) and **Point of Sale (POS)** (**55%**). These features help businesses keep client records organized and handle transactions efficiently, allowing teams to manage daily operations with less manual work. Appointment Scheduling 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Client Database 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Point of Sale (POS) 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Appointment Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Credit Card Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit card transactions Booth Rental Management Offer to rent a booth to freelance professionals Salon / Spa Account Manager 16 features ### All Features - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Booth Rental Management: Offer to rent a booth to freelance professionals - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Multi-Location: Manage and support multiple locations - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time --- Get Advice We can help you find the software with the features you need. Features 3.9 (8) 3.9 Based on 8 reviews ## Pricing Value for money 3.9 (8) ### Starting price Free trial available Value for money 3.9 (8) 3.9 Based on 8 reviews ## Integrations [ Shift4](https://www.capterra.com/p/70936/Shift4/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (12) 4.0 Based on 12 reviews ## User reviews Overall rating 3.9 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(6) 3(2) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful Karley H. Independent Business Owner Used the software for: Less than 1 year ### "I've used Milano software in school and once you wrap your head around it, its' a great program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2018 All the benefits you would anticipate from a CRM. Pros I like that it offers everything you need in a customer relations management program. The interface could be a little bit more user friendly or aesthetically pleasing but that's just my input. Cons Program lacks colour or anything that draws you in, it gets the job one but it's not the easiest or most well done layout for a program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Great program, has lots of reports available for individual staff and team reports" 4.0 March 7, 2018 Pros I like most that it is easy to schedule an appointment, add new guests and check out guests. It's easy to do your day end cash balance with this program Cons I like the least that it needs some upgrading with the text message confirmation and emarketing, it also freezes on occasion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 3-5 years ### "Milano was software my company ended up moving away from." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 February 24, 2020 Milano did the job, but it didn't do it in the best way the software could have, which caused extra work for my staff, and myself. Pros They had all the basic features needed in a booking and POS software like reports, client profiles, sales, and booking systems. Cons I had a litany of bad experiences with the software that caused me to eventually take my company somewhere else for business, such as: - Slow software performance - Slow response times regarding customer support - Promises of feature development and advancement that were never delivered - Exorbitant pricing for basic features like multi-locational support - Dated GUI that wasn't the most user-friendly - The software would constantly go down and stop working making payments with clients difficult as well as awkward situations when the salons were busy and clients were left standing around when they wanted to pay and leave Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Stylist Used the software for: 3-5 years ### "Amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 13, 2020 Used this software for 13+ years, it has never let us down Pros This system has EVERYTHING you could need to run a salon, from clients info, reports, emails, customer service, bookings. Cons The only downfall to this system is that it isn't free Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "We have been using this software for 12 years. It is very user friendly" 4.0 February 12, 2018 Pros Ease of use, it has capability for multiple locations (we have two locations and opening a third), great interface. Cons There are issues with Home Office. Series purchased at one location sometimes do not show up at second location. Gift certificates also do not always transfer from one location to another. Very frustrating when both locations are extremely busy and need things to flow seamlessly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner ### "Cheslers Shoes" 4.0 May 17, 2017 How has our software helped you in your business / industry? FAM enables us, at Head Office and at the store level, to track the sales and other activity of inventory by SKU, or by Brand, or by category, etc. What features of the software helped you run your business better / make your business processes more efficient? Many different reports are available to us; such as sell-through reports, cost analysis reports. These help us to make wiser choices for future purchases and also to react on styles that may not be selling in one store but have taken off in another store. Some reports are customization to get the information that we require in a suitable format. The Customer Relation Management file allows us to keep key information and sales history on our clients easily accessible. What is the best part of working with Milano Software? FAM is an easy program for the staff to learn to use. It also is very efficient when receiving in stock and printing bar coded labels for each and every item that is received in through the system. We are able to get reports at Head Office to see the sales progress of the stores during the day. If we should have a problem with the program, the technical staff are available six days a week to help us out and they are able to remote in to our computer if necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer BILLING SPECIALIST Used the software for: 3-5 years ### "Monthly report on Salon Spa " 4.0 December 5, 2023 Pros The monthly report is easy to understand. Cons There are too many steps to process a transaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager ### "Milano" 5.0 May 17, 2017 When we began Denim & Smith Barbershops in 2012, we felt very strongly about wanting to create sustainable and mutually beneficial partnerships with organizations that shared our passion for client responsiveness, satisfaction and value. During our rapid growth over the last two years, the Milano team has consistently demonstrated an amazing ability to provide us exactly what we needed, when we needed it (often with very little lead time given on our end). In so doing, you have always been able to work within our 'start up' budget and delivered our systems on time, whether it is a POS system for a new shop or our corporate head office system. In addition, our franchisees are all extremely happy with the ongoing support they receive from Milano on a day-to-day basis as well. We are proud of what Denim & Smith Barbershops has become and the role Milano has played in the development of the concept. We look forward to continuing to grow alongside your organization for many years to come! Please do not hesitate to have prospective clients give us a call, so that we can share with them how wonderful your team has been to work with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing & Events Director ### "Fiorio" 4.0 May 17, 2017 How has our software helped you in your business / industry? To book appointments, keep track of retail and inventory. Further, it gives us access to detailed reports based on our needs. Those numbers can then be used to identify the vital areas that require further attention. What features of the software helped you run your business better / make your business processes more efficient? The feature that has helped us most is the integration with Moneris, because the check out process has been reduced to one step instead of the multi-step process that was previously used. What is the best part of working with Milano Software? The Milano Software is especially easy to use. The program is tech-savvy, very organized and the customer service is easy to reach and always readily available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "3 Year Old Customer!" 1.0 May 17, 2017 We have been with Milano software for 3 years. After updating to the most recent version the technicians were unable to fix our online booking problem for almost 2 months. The sales representative has agreed to cancel our contract if the issue is not resolved. The issue was not resolved and the sales representative went back on her obligation to cancel and charged us close to $600 for the remaining life of the contract. This is not professional to back on an formally written promise. It was a good program but terrible customer service experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.