# Salon / Spa Account Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Salon / Spa Account Manager the right Salon solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/9199/Salon-Spa-Account-Manager/reviews

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Salon / Spa Account Manager

3.9 (13)

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Last updated March 13th, 2026

# Reviews of Salon / Spa Account Manager

Ease of use

3.9

Customer Service

4.0

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Karley H.  
Independent Business Owner  
  
Used the software for: 6-12 months

### "I've used Milano software in school and once you wrap your head around it, its' a great program!"

March 13, 2018

5.0

All the benefits you would anticipate from a CRM.

Pros

I like that it offers everything you need in a customer relations management program. The interface could be a little bit more user friendly or aesthetically pleasing but that's just my input.

Cons

Program lacks colour or anything that draws you in, it gets the job one but it's not the easiest or most well done layout for a program.

Review Source

KW

Kristen W.  
Owner  
  
Used the software for: 2+ years

### "Great program, has lots of reports available for individual staff and team reports"

March 6, 2018

4.0

Pros

I like most that it is easy to schedule an appointment, add new guests and check out guests. It's easy to do your day end cash balance with this program

Cons

I like the least that it needs some upgrading with the text message confirmation and emarketing, it also freezes on occasion

Review Source

Omar E.  
General Manager  
Consumer Services  
Used the software for: 2+ years

### "Milano was software my company ended up moving away from."

February 21, 2020

3.0

Milano did the job, but it didn't do it in the best way the software could have, which caused extra work for my staff, and myself.

Pros

They had all the basic features needed in a booking and POS software like reports, client profiles, sales, and booking systems.

Cons

I had a litany of bad experiences with the software that caused me to eventually take my company somewhere else for business, such as: - Slow software performance - Slow response times regarding customer support - Promises of feature development and advancement that were never delivered - Exorbitant pricing for basic features like multi-locational support - Dated GUI that wasn't the most user-friendly - The software would constantly go down and stop working making payments with clients difficult as well as awkward situations when the salons were busy and clients were left standing around when they wanted to pay and leave

Review Source

TB

Tamara B.  
Stylist  
Cosmetics  
Used the software for: 2+ years

### "Amazing "

February 9, 2020

5.0

Used this software for 13+ years, it has never let us down

Pros

This system has EVERYTHING you could need to run a salon, from clients info, reports, emails, customer service, bookings.

Cons

The only downfall to this system is that it isn't free

Review Source

CP

Chista P.  
Manager  
  
Used the software for: 2+ years

### "We have been using this software for 12 years. It is very user friendly"

February 8, 2018

4.0

Pros

Ease of use, it has capability for multiple locations (we have two locations and opening a third), great interface.

Cons

There are issues with Home Office. Series purchased at one location sometimes do not show up at second location. Gift certificates also do not always transfer from one location to another. Very frustrating when both locations are extremely busy and need things to flow seamlessly.

Review Source

ST

Sandy T.  
Owner  
  
Used the software for:

### "Cheslers Shoes"

December 24, 2014

4.0

How has our software helped you in your business / industry? FAM enables us, at Head Office and at the store level, to track the sales and other activity of inventory by SKU, or by Brand, or by category, etc. What features of the software helped you run your business better / make your business processes more efficient? Many different reports are available to us; such as sell-through reports, cost analysis reports. These help us to make wiser choices for future purchases and also to react on styles that may not be selling in one store but have taken off in another store. Some reports are customization to get the information that we require in a suitable format. The Customer Relation Management file allows us to keep key information and sales history on our clients easily accessible. What is the best part of working with Milano Software? FAM is an easy program for the staff to learn to use. It also is very efficient when receiving in stock and printing bar coded labels for each and every item that is received in through the system. We are able to get reports at Head Office to see the sales progress of the stores during the day. If we should have a problem with the program, the technical staff are available six days a week to help us out and they are able to remote in to our computer if necessary.

Review Source

CS

CYNTHIA S.  
BILLING SPECIALIST  
Medical Practice  
Used the software for: 2+ years

### "Monthly report on Salon Spa "

November 30, 2023

4.0

Pros

The monthly report is easy to understand.

Cons

There are too many steps to process a transaction.

Review Source

MM

Michael M.  
Manager  
  
Used the software for:

### "Milano"

December 15, 2014

5.0

When we began Denim & Smith Barbershops in 2012, we felt very strongly about wanting to create sustainable and mutually beneficial partnerships with organizations that shared our passion for client responsiveness, satisfaction and value. During our rapid growth over the last two years, the Milano team has consistently demonstrated an amazing ability to provide us exactly what we needed, when we needed it (often with very little lead time given on our end). In so doing, you have always been able to work within our 'start up' budget and delivered our systems on time, whether it is a POS system for a new shop or our corporate head office system. In addition, our franchisees are all extremely happy with the ongoing support they receive from Milano on a day-to-day basis as well. We are proud of what Denim & Smith Barbershops has become and the role Milano has played in the development of the concept. We look forward to continuing to grow alongside your organization for many years to come! Please do not hesitate to have prospective clients give us a call, so that we can share with them how wonderful your team has been to work with.

Review Source

AS

Andrei S.  
Marketing & Events Director  
  
Used the software for:

### "Fiorio"

December 19, 2014

4.0

How has our software helped you in your business / industry? To book appointments, keep track of retail and inventory. Further, it gives us access to detailed reports based on our needs. Those numbers can then be used to identify the vital areas that require further attention. What features of the software helped you run your business better / make your business processes more efficient? The feature that has helped us most is the integration with Moneris, because the check out process has been reduced to one step instead of the multi-step process that was previously used. What is the best part of working with Milano Software? The Milano Software is especially easy to use. The program is tech-savvy, very organized and the customer service is easy to reach and always readily available.

Review Source

MS

Michael S.  
  
  
Used the software for:

### "3 Year Old Customer!"

December 22, 2015

1.0

We have been with Milano software for 3 years. After updating to the most recent version the technicians were unable to fix our online booking problem for almost 2 months. The sales representative has agreed to cancel our contract if the issue is not resolved. The issue was not resolved and the sales representative went back on her obligation to cancel and charged us close to $600 for the remaining life of the contract. This is not professional to back on an formally written promise. It was a good program but terrible customer service experience.

Review Source

RS

Roberto S.  
  
  
Used the software for:

### "Need to step it up"

April 14, 2017

3.0

Are used to use Milano systems in my salon, however their programming has become archaic in comparison to what's out on the market. Customer support is friendly but limited. I actually considered going back to the software however after dealing with the sales person, I had no doubt that I was moving on

Review Source

Response from Milano Software

April 18, 2017

Hello Roberto, We always want to better ourselves so your feedback is essential and crucial to us. We're happy to chat with you and know your concerns to ensure the best service and quality possible. All the best, The Milano Team

JB

John B.  
Owner  
  
Used the software for:

### "Mahone Bay Trading"

December 19, 2014

4.0

We have been with Milano for many years. They have been there through the many changes and growth that we have experienced along the way. Milano helps us keep close control of our inventory in a multi store setup, allowing us to see and share inventory between the stores gives us a nice advantage.

Review Source

KW

Kristen W.  
  
  
Used the software for:

### "Great salon software "

December 8, 2016

5.0

Great for any salon or spa, the program easily grows with your business. Easy to book clients in, they need a little updating with online booking. But overall a very good product

Review Source

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