--- title: "Claims Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Claims Manager Software - reviews, pricing plans, popular comparisons to other Claims Processing products and more." source_url: "https://www.capterra.com/p/9207/Claims-Manager/" page_type: "product" language: "en" --- # Claims Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Claims Manager ## What is Claims Manager? Claims Manager is a comprehensive, integrated RIMS system built to streamline your process from FNOL to settlement. A unique, configurable business rules engine that automates workflow, reduces manual & duplicate work, saves time, and improves outcomes for all stakeholders. Core Functions: Reserves, Check Processing, Document Management, Policy Tracking, Notes & Diaries, Role-Based Security, Dashboards, BI & Configurable Reporting. Enhanced Options: Claims Scoring, Touchless Claims Processing ## What is Claims Manager used for? [Claims Processing](https://www.capterra.com/claims-processing-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Claims Manager Overview Updated August 2026 AI summary Claims Manager is a cloud-based claims processing solution for organizations of all sizes seeking to manage claims workflows, track claims status, and organize supporting documentation. It includes features such as case management, electronic claims, claims adjuster management, co-pay and deductible tracking, and forms management, supporting efficient oversight and record-keeping throughout the claims lifecycle. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Claims Manager 4.7 (9) VS. [4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting Price $1000 Flat Rate, Per Year Starting Price $69 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (9) Ease Of Use 4.7 (969) Value For Money 5.0 (6) Value For Money 4.6 (691) Customer Service 4.8 (9) Customer Service 4.7 (919) ## Claims Manager alternatives [4.7 (51)](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.9 (18)](https://www.capterra.com/p/88357/Claimable/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/9207/Claims-Manager/alternatives/) ## FAQs about Claims Manager Overview ### What company size and specific industries is Claims Manager built for? Claims Manager is designed for program managers, third-party administrators, insurance companies and pools, risk managers, and self-administered companies or public entities. It fits organizations that handle claims management in insurance, risk, and public sector settings, rather than a specific small, mid-market, or enterprise company size. Features and Usability ### What are the key features of Claims Manager? Claims Manager offers case management, claims tracking, and claims adjuster management for organizing claim workflows. It also includes co-pay and deductible tracking, electronic claims, document management, and forms management for handling claim records and processing related information. Getting Started and Support ### What training and onboarding options does Claims Manager offer? Claims Manager provides in person training, live online sessions, webinars, and documentation to support getting started. In person and live online formats can cover guided setup, webinars can present training topics to groups, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does Claims Manager offer? Claims Manager provides chat support for users who need assistance. No reviewer feedback about support experience is available, so there is no evidence to describe response speed, helpfulness, or common frustrations with support interactions. ## Features AI summary Based on 447 Claims Processing reviews Capterra data shows that buyers of claims processing software rank the following features as their top priorities: - **HIPAA Compliant** (**81%** of reviewers rated this feature as critical) - **Payment Processing** (**59%**) - **Claims Tracking** (**64%**) Claims Manager supports **Claims Tracking**, which gives teams visibility into claim status and progress throughout the workflow. However, it does not include **HIPAA Compliant** or **Payment Processing**. Instead, it offers **Document Management** (**44%**), which can help staff organize claim files and keep supporting records accessible in one place. Together, these features help businesses monitor claims more effectively and maintain better control over documentation during day-to-day processing. Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Claims Adjuster Management Manage insurance and claims adjuster agents Claims Tracking Process of tracking new and submitted claims and the status of submitted claims Document Management Store, manage, and track all electronic documents in a centralized location Electronic Claims A paperless claim form that is electronically shared Forms Management Store, manage and track all forms in a centralized location Claims Manager 6 features ### All Features - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Claims Adjuster Management: Manage insurance and claims adjuster agents - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Claims: A paperless claim form that is electronically shared - Forms Management: Store, manage and track all forms in a centralized location --- Features 4.7 (9) 4.7 Based on 9 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $1,000 Flat Rate,Per Year Value for money 5.0 (6) 5.0 Based on 6 reviews ## Support, customer service and training options Customer Service 4.8 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (9) 4.8 Based on 9 reviews ## User reviews Overall rating 4.7 Based on 9 reviews Filter by rating 5(6) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DH DIANE H. CLAIMS CLERK Insurance ### " USER FRIENDLY" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2021 I am able to keep documentation sorted very easily. Reports are easy to generate. Very easy software to use. Pros It is very user friendly. The tabs make it easy to access very detailed information or see all the information. I especially like the reports being in excel and/or pdf format. Cons We had a portal created for our providers to upload documents to us and access information. The portal was unable to give providers have access to their EOBs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2021 Thank you so much Diane for your kind words. You company has been a client of ours for several years and we appreciate your feedback. It is rewarding to know we are helping you. AN Anonymous User SEO Manager Information Technology and Services ### "Awesome product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2021 Awesome. Solving lots of problems to many happy clients. Pros I am working at JDi on creating and improving their products and one of their gems in the crown is Claims Manager. Cons That there is still no phone app yet. But you can use it from the mobile browser! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2021 Great to hear! Thank you for taking the time to leave this 5-star review. Rhonda R. Senoir Risk Manager Government Administration ### "Good Claims Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 13, 2020 good Pros Easey to use. Training was simple. The software does not crash. Cons All the custom builds cost extra. Adding too many employees cost extra. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 15, 2021 Thank you for your feedback, Rhonda! MB Mitch B. Vendor Manager Insurance ### "JDI Review for Large Companies or Government Entities " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 11, 2020 I've had a great experience with JDI. Anytime I have an issue, their staff is always happy to lend a helpful hand or educate me. Pros The Choctaw Nation is unique entity to work for. We have over 10,000 employees across 10.5 counties in Oklahoma. Multiple industries of business as well as our own healthcare, judicial system, and legislative branches. We still continue to grow. Being able to track claims across these avenues and changes across our tribe would be virtually impossible without an user software like JDI. It is very easy to add, change, delete departments while not losing previous claim history data. Cons Being an administrator for our department, I wish the software gave more authorization to our adjusters. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 14, 2020 Hi Mitch, Thank you for leaving us a 5-star review! We're glad that Claims Manager has helped Choctaw as it has expanded over the years. That being said, Claims Manager is a highly configurable system that can be programmed to meet all your needs. A representative from Client Services will reach out with a solution for your adjustors. If there's anything else we can help with, please let us know. KJ Kathryn J. Risk Analyst Gambling & Casinos ### "Great for Claims Tracking" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 25, 2020 Pros I have worked with this software regularly for reporting analytics for several years. I love the exporting the information to excel to provide analytics for my department's needs. After learning how the software works, it's relatively user friendly. It is much better than tracking things only in an excel sheet. Cons This software is set up for mostly a one size fits all. While that can be good because it includes you might not know you need!...it can be a con when you need something that does not apply to everyone. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 31, 2020 We're glad to hear how much you enjoy using Claims Manager, Kathryn! We're always working to expand the functionalities of CM and appreciate hearing from the people who use it daily for recommendations. We would love to further the conversation if you have any you could provide that would make your experience using the software even better. RL Rick L. Director, Claims Insurance ### "Claims Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2020 I like Claims Manager, I have used many programs in the past and this one is the best and easiest to use. Pros I think the best feature is that it's just easy to use... Cons Sometimes the program drags or is just slow....but that could be many things. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 27, 2020 Thank you for taking the time to leave us an honest review, Rick! We appreciate it. KA KRIS A. CLAIMS CLERK Insurance ### "Claims Manager Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2020 The benefits of Claims Manager allows our team to have everything that they need right at their fingertips. The claims have the integrity that you would expect. It's fast, efficient, complete, personalized to your specific companies needs and then to your individual needs and likes. Also, Claims Manager has evolved through the years and that says a lot to me about JDI and their ability to meet the needs of your company. Pros Claims Manager is user friendly. It holds all the information you could possibly want in the claim. Pictures, videos, messages, screenshots..you name it we can get it in there. There's so many functions that claims manager does it's hard to pick a few. Printing the entire claim is so easy and fast. I love that you can personalize it in many ways. The way you look at you're home screen, how many recently accessed claims you can see 50 or 500, what you see in the contact list, how many notes do you want to see. Making payments is efficient. Printing checks, running a batch edit, check register, positive pay all are user friendly and quick. I use QuicStor upload everyday because part of my job is getting all the documents that come in the mail into the claims. QuicStor is amazing! It has so many functions. You can put the doc in as a note and in the doc tab all at once. It will notify multiple people via email if you choose and you can put a write a message as well. Diaries are another feature that I love. You set them to remind you to check back on specific details or to have someone else do a task for instance an ISO report, LS-801, or 208. But the best thing that I love about the system is you can correct anything! A note or doc in the wrong claim, the title, a payment you name it, it can be fixed. Cons The Vendor portal is great don't get me wrong. There's one thing that I wish it could do for us and that is let the providers see their Explanation of Benefits. Ours currently doesn't do that. So everyone that is signed up for ACH/EFT payments that are medical providers have to request them from us and then I go into every claim and extract it. Which can be very time consuming. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 27, 2020 Kris Thank you so much for your positive comments and 5-star review. In regards to the Vendor Portal, while we understand there are benefits to displaying the Explanation of Benefits (EOB) to medical providers we must remain vigilant in our handling of confidential medical information and Personally Identifiable Information (PII). To that end, we are currently developing a solution using our FlowBot product that could solve this issue for you and save a lot of time for your organization. I will have a member of our Client Services team reach out to discuss this option with you when it is ready to demonstrate. DH DIANE H. CLAIMS CLERK Insurance ### "USER FRIENDLY SYSTEM" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 19, 2020 Pros IT IS USER FRIENDLY. MISTAKES ARE EASILY CORRECTED. Cons WHEN DESIGNING OUR PORTAL, A BIG SELLING POINT FOR US WAS TO HAVE EOB'S AVAILABLE TO OUR PROVIDERS. OUR PORTAL STILL DOES NOT HAVE THIS OPTION AND WHEN WE INQUIRE ABOUT IT....WE WERE TOLD THERE WOULD NOW BE A FEE. THE PORTAL HAS BEEN GREAT FOR UPLOADING DOCS. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Marisa C. ### "Claims Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 1, 2017 use acces to any claim needing to be put in to the system and great to stay up to date in regards to checking on the whole claim process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/9207/Claims-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.