--- title: "AppFolio Property Manager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AppFolio Property Manager Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/92228/AppFolio-Property-Manager/" page_type: "product" language: "en" --- # AppFolio Property Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AppFolio Property Manager ## What is AppFolio Property Manager? Serving more than 5 million units across the United States, AppFolio modernizes businesses with one powerful platform. A user-friendly, cloud-based property management software, AppFolio gives you the clarity to focus on what matters most. With AppFolio, you’ll always have a finger on the pulse of your business with professional websites, built-in screenings, mobile inspections, and other time-saving features. ## What is AppFolio Property Manager used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Lease Management](https://www.capterra.com/lease-management-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) Recognitions Shortlist Overall rating Based on 1,892 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Pros & cons Effortless information access Continuous product enhancements Complex payment and accounting processes Delayed and limited phone assistance Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - HOA / 2026 - Property Management / 2026 - Real Estate Property Management / 2026 - Association Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.5 +− Features4.3 Value for Money4.3 Ease of Use4.5 Customer Service4.2 Rating Breakdown 4.5 Features4.3 Value for Money4.3 Ease of Use4.5 Customer Service4.2 ## AppFolio Property Manager Reviewers Verdict Updated September 2026 AI summary - AppFolio Property Manager is a fit for small to mid-sized property management teams seeking to centralize tenant, lease, and maintenance workflows. - Its main advantage is an intuitive interface that simplifies rent collection, maintenance tracking, and tenant communication. - Teams benefit from easier day-to-day coordination, online payment options, and real-time access to essential records. - Buyers should weigh a few practical considerations: users frequently mention delayed or limited customer support, occasional bugs, and some frustrations with payment processes or fees. - It suits organizations prioritizing usability and tenant engagement but may frustrate those needing responsive support or advanced accounting features. ## AppFolio Property Manager alternatives Highest Rated [4.9 (531)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (713)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92228/AppFolio-Property-Manager/alternatives/) ## FAQs about AppFolio Property Manager Overview ### What problems does AppFolio Property Manager solve? AppFolio Property Manager solves scattered property data, manual rent collection, disconnected maintenance workflows, and weak communication records by centralizing tenants, owners, vendors, accounting, leasing, and messaging in one system. Property managers, leasing teams, accountants, and maintenance staff benefit most from faster search, mobile work orders, owner reporting, and auditable documentation. Answer based on 1030 reviews Overview ### Which roles and teams benefit most from AppFolio Property Manager? AppFolio Property Manager is most used by property managers, leasing teams, and office administrators who handle day-to-day tenant, lease, and maintenance workflows. Owners, brokers, and executives use it for portfolio oversight and reporting, while accounting and finance teams rely on it to manage rent collection, bookkeeping, payments, and financial controls. Answer based on 1827 reviews Overview ### What company size and industries is AppFolio Property Manager built for? AppFolio Property Manager serves small businesses in real estate, with 95% of reviewers from small companies and 76% from Real Estate. It is built for property managers, real estate investors, community associations, student housing operators, commercial property managers, and affordable housing providers, with additional use in Commercial Real Estate at 11%. Answer based on 1892 reviews Features and Usability ### What are the key features of AppFolio Property Manager? AppFolio Property Manager includes core features for tenant management, lease tracking, online rent payments, and accounting, plus owner and tenant portals for statements, communication, and maintenance requests. Differentiating capabilities include applicant screening, electronic signatures, customizable reporting, vacancy marketing, and mobile work order management for teams in the field. Answer based on 597 reviews Integrations ### Which third-party tools and platforms does AppFolio Property Manager integrate with? AppFolio Property Manager integrates with NAA Click & Release, Homebase, RentCheck, Universal Background Screening, Lockbox LIMS, PMware, and Conservice ESG. It also supports over 20 integrations from its catalog, including Breezeway, Knock CRM, LeadSimple, Procore, RemoteLock, ShowMojo, and AvidXchange across leasing, operations, and accounting. Answer based on 66 reviews Getting Started and Support ### How easy is it to onboard and train a team on AppFolio Property Manager? AppFolio Property Manager is generally easy to onboard for most teams, with in-person training, live online sessions, webinars, videos, and documentation. Reviewers say new hires, nontechnical staff, and bookkeepers often learn basics quickly, while admins and larger teams usually need more time to master accounting workflows, setup, and advanced features. Answer based on 263 reviews Getting Started and Support ### What customer support options does AppFolio Property Manager offer, and how do users rate the experience? AppFolio Property Manager offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, knowledgeable, and responsive, with clear self-service resources. Still, some report inconsistent experiences, slower replies for complex issues, and frustration when urgent problems require waiting on tickets or callbacks. Answer based on 529 reviews Security ### How does AppFolio Property Manager handle data security and access control? AppFolio Property Manager uses cloud storage with securely stored, time-stamped records, built-in safety warnings, duplicate and balance flags, diagnostics, and two-factor authentication for credit and background checks. Access control is more rigid than granular, with limited customizable roles and portal authentication options. Some users also report frequent logouts and want tighter eCheck security. Answer based on 54 reviews ## Who uses AppFolio Property Manager? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Effortless information access 96% positive reviews out of 134 Most reviewers find navigation straightforward, with intuitive search tools and easy access to essential features. Complex payment and accounting processes 61% negative reviews out of 190 Some reviewers describe payments as confusing, with issues in refunds, reconciliations, and limited reporting options. Anonymous User President, 1 employee. "Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section." Continuous product enhancements 98% positive reviews out of 96 Most reviewers describe improvements as frequent, user-driven, and impactful for daily property management tasks. Delayed and limited phone assistance 69% negative reviews out of 122 Most reviewers indicate phone support is difficult to reach, with slow callbacks and unresolved issues persisting. Ari W. President, 1 employee. "Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them" Intuitive and user-friendly design 93% positive reviews out of 54 Most reviewers report the user interface is highly intuitive, making learning and daily use simple for all. Challenging security deposit handling 66% negative reviews out of 32 Some reviewers report security and access control processes, especially for deposits, are confusing and unintuitive. Alison S. Office Manager, 2 - 10 employees. "The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well." ## Features AI summary Based on 4,664 Property Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing property management software: - **Rent Tracking** (**65%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**57%**) AppFolio Property Manager supports **Rent Tracking** and **Online Payments**, giving property managers a way to monitor incoming rent and collect payments digitally. However, it does not include **Reservations Management**. Instead, it offers other important features that reviewers also value, including **Accounting** (**54%**), **Tenant Portal** (**49%**), and **Transaction History** (**47%**). These features help businesses keep financial records organized, give tenants easy access to account information, and track past payment activity, helping teams manage daily operations more efficiently. Rent Tracking 4.4 (106) 77.36% of 106 reviewers that rated this feature as important or highly important AppFolio Property Manager offers you automated rent tracking, late fee calculation, and clear payment histories. Users think it saves time, improves cash flow management, and makes delinquency tracking easier, though some want more reporting options and consistency across reports. Online Payments 4.2 (143) 64.34% of 143 reviewers that rated this feature as important or highly important It gives you and your tenants a simple way to pay rent online, supporting ACH, credit cards, and recurring payments. Some reviewers find it convenient and time-saving, but others dislike added transaction fees and occasional payment processing issues. Accounting 4.0 (145) 68.28% of 145 reviewers that rated this feature as important or highly important This aspect helps you manage owner distributions, reconciliations, and financial reporting. Reviewers indicate it covers all accounting needs and is easy to use, but some mention a steep learning curve and desire better integration with external accounting systems. Tenant Portal 4.3 (129) 64.34% of 129 reviewers that rated this feature as important or highly important With this capability, you and your tenants can handle payments, maintenance requests, and document access online. Reviewers appreciate how it saves staff time, offers self-service for tenants, and is easy to use, though some mention occasional confusion about displayed balances. Transaction History 4.0 (18) 55.56% of 18 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Document Management 4.1 (73) 72.60% of 73 reviewers that rated this feature as important or highly important You can easily store, access, and share leases, invoices, and other documents. Reviewers appreciate the convenience and organization, but some say document retrieval is cumbersome and internal management tools could be improved. AppFolio Property Manager 123 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: This aspect helps you manage owner distributions, reconciliations, and financial reporting. Reviewers indicate it covers all accounting needs and is easy to use, but some mention a steep learning curve and desire better integration with external accounting systems. - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Add & Edit Photos: Take, upload, and/or edit photos in a system (i.e. rotate, add lines/shapes, captions, etc.) - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Comment Library: Create and store comments and/or choose from pre-added comments in the system - Commercial Inspections: Specialty inspections for commercial buildings/properties and systems such as HVAC, electrical, roofing and building structure, etc. - Commercial Leases: For commercial leases - Commercial Property Management: Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Deal Management: Defines specific deal parameters to negotiate and secure deals - Document Management: You can easily store, access, and share leases, invoices, and other documents. Reviewers appreciate the convenience and organization, but some say document retrieval is cumbersome and internal management tools could be improved. - Document Storage: Store and organize documents in a centralized system - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Fee Collection: Automatically collect recurring fees or dues from members - File Management: Create, save, and store files - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Commercial Real Estate: For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings - For Investors & Traders: Used by retail investors and active traders/day traders - For Property Managers: Used by property managers - For Residential: Specialized for organizations who focus on residential projects - General Ledger: Centralized accounting record which tracks all financial transactions - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - HOA Violation Enforcement: Automation of the violations inspection process of homeowners associations - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Income & Balance Sheet: A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Late Fee Calculation: Allows the calculation of fees for late rent payments - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Lease Origination: Process of creating and establishing a new lease agreement between a property owner and a tenant or borrower - Lease Tracking: Monitor the process of lease agreements - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Online Payments: It gives you and your tenants a simple way to pay rent online, supporting ACH, credit cards, and recurring payments. Some reviewers find it convenient and time-saving, but others dislike added transaction fees and occasional payment processing issues. - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Parking Management: Manage, optimize, and automate tasks related to parking operations - Payment Processing: Accept, record, and reconcile financial transactions - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Rent Tracking: AppFolio Property Manager offers you automated rent tracking, late fee calculation, and clear payment histories. Users think it saves time, improves cash flow management, and makes delinquency tracking easier, though some want more reporting options and consistency across reports. - Repair Estimates: Create estimates for repairs to send to customers - Report Summary: Summarize findings and add the information to the beginning or end of reports - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Inspections: Inspection/examination of the condition of a residential property or home - Residential Leases: For residential leases - Residential Properties: For residential properties - Retail Leases: For retail leases - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Tenant Management: Managing renters, rent payments, maintenance workflows & documents. - Tenant Portal: With this capability, you and your tenants can handle payments, maintenance requests, and document access online. Reviewers appreciate how it saves staff time, offers self-service for tenants, and is easy to use, though some mention occasional confusion about displayed balances. - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacancy Management: Keep track of vacant properties - Vehicle Management: Track and monitor how vehicles are used - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Video Support: Supports various video file formats - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Web-based Deployment: SaaS, web-based, online deployment - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.3 (1,886) 4.3 Based on 1,886 reviews ## Pricing Value for money 4.3 (1477) [View pricing plan details](https://www.capterra.com/p/92228/AppFolio-Property-Manager/pricing/) Core Custom Quote Available It includes: - Property Accounting & Reports - End-to-End Marketing & Leasing - Work Order Management - Inspections & Unit Turns - Mobility & Convenience - Portals & Communication - Standard Support Plus Custom Quote Available It includes: - Advanced Budget Management - Advanced Accounting - Data Analysis - Custom Fields - API - Enhanced Support - Role based permissions - Custom user roles Max Custom Quote Available It includes: - Leasing CRM - Leasing Signals - Dedicated Customer Success Manager - Customizable Reports Value for money 4.3 (1,477) 4.3 Based on 1,477 reviews ## Integrations [ Procore](https://www.capterra.com/p/56250/Procore/)[ Homebase](https://www.capterra.com/p/153076/Homebase/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ AvidXchange](https://www.capterra.com/p/144102/AvidXchange/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[ Zego](https://www.capterra.com/p/230122/Zego/)[ Happy Property](https://www.capterra.com/p/145455/Inspector/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (1731) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (1,731) 4.2 Based on 1,731 reviews ## User reviews Overall rating 4.5 Based on 1,892 reviews Filter by rating 5(1263) 4(433) 3(117) 2(39) 1(40) Mentioned topic Sorted by most recent LH Leslie H. Founder Financial Services ### "Useful All-in-One Platform but Still Has Some Frustrating Areas" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 5, 2026 The experiences I’ve had have been mixed but generally acceptable. AppFolio does a good job of bringing together many of the property management functions and can save a lot of time for everyday tasks. But there is still room for improvement in some areas, especially in support and some of the more complex workflows. It’s a good platform but I think it needs a little more polish and consistency to be something I’d really recommend. Pros What I like best about AppFolio is that most of day to day property management is all in one place. For the most part, it is easy to manage leases, payments, tenant information and maintenance requests. The interface is also relatively easy to navigate once you get the hang of it. The mobile access is also handy if you need to check something quickly away from the office. Cons Some of the workflows seem to be overly complicated, especially on payments, reporting or more obscure tasks. Customer service can be frustrating when you just want a quick fix. The platform has a lot of features, but sometimes it seems that you have to go through too many steps to do something simple. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Raechelle L. Bookkeeper Real Estate ### "AppFolio Transition " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 August 7, 2026 During our time with AppFolio we were able to build a bigger portfolio, and it helped us to keep everything organized. Once we reached a large number of units it began to glitch our payments were messed up. We are thankful for our time with AppFolio, but it was time to move onto something that could hold our portfolio size. Pros AppFolio is great for business growth. Although the bigger your portfolio gets the less ease of use. Cons The customer support is one thing that I will say is not up to par compared to most. We had a lot of issues with the wrong charges, and it would take days for their service team to get back to us and then they were still unable to help with the problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mallory T. Chef Food & Beverages ### "Property management gold" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 My experience was great. There was no struggle with learning that system and I had such an easy time getting it to work Pros I worked for property management for a short period of time and had no experience, this was such an easy to use system I picked it up quickly. It is great because everything you need can be integrated, rent payments, work orders, user profiles and more. Cons I cannot think of any cons. I am hoping it got better with age instead of diminishing but it truly is a great system that anyone can learn. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Myles R. Clerk Human Resources ### "Apfolio Property Management for you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 My overall experience with apfolio property manager would be a great one this app has made it easy for me and the other tenants to access our rent payments submit maintenance request and all apartment needs Pros What I like most about apfolio property manager would be how easy it is to view and make payments and check documents Cons What I like to leave about apfolio property management would be nothing no complaints I have no time I enjoy this app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LE Laila Edelyn Villanueva D. HROM Supervisor Real Estate ### "McIntire Kingstone - AppFolio Plus..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Overall, my experience with AppFolio has been positive, especially from an operations and administrative perspective. It helps maintain consistency in how information is managed across properties and teams, which is very important when handling a high volume of updates, records, and daily tasks. Appfolio makes it easier to monitor processes, reduce errors, and keep workflows structured. While there are still areas where automation and efficiency could be improved, it remains a reliable system that supports both operational productivity and team coordination. Pros I like it the most now is how easy it is to manage multiple tasks at the same time. Whether it’s reviewing tenants, updating property information, or checking statuses, everything is accessible and straightforward. It makes my daily work less stressful and more manageable. Cons I like the least is that some workflows/to-dos are not as streamlined as they could be. There are areas where automation could be improved to reduce manual work, especially when handling updates and tracking changes. I am manually assigning it to some users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kate L. Bookkeeper Real Estate ### "Not Recommended" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2026 Challenging at best. This software is not as sophisticated as they claim. A lot of features were copied from older software products & do need improvement. Pros The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. Cons Support has been awful. The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days. Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse. We needed their assistance with a bank change for 25 accounts & were given 3 different sets of instructions over a 3 week period. There are sometimes improvements that are helpful, but they usually take far too much time for the client to set up, especially for an understaffed company. Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. Switched from [SKYLINE](https://www.capterra.com/p/56328/SKYLINE/) I did not make the switch. The owner of the company decided to make the switch to AppFolio. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA joseph A. member Real Estate ### "Worst customer service " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 3, 2026 Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use Pros The software is relatively user friendly. And fuctions decently for residential property manegement. Cons horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) appfolio was not so functional and charged extra for everything. bad customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jasmine H. Property Manager Public Relations and Communications ### "Appfolio- make the switch !!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2026 New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy. Pros Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. Cons I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Cost and reliability. Appfolio is user friendly and the whole team can benefit from this change and the cost is feasible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Leah M. Executive Editor Newspapers ### "AI Chatbot Got to Go" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 7, 2026 It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason. Pros Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine. Cons The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV John V. Property Manager Real Estate ### "Affolio Has Horrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 29, 2025 Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone. Pros Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up. Cons Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Growth. But it turns out that Buildium is way better. Customer service is amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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