# AppFolio Property Manager Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AppFolio Property Manager Software - reviews, pricing plans, popular comparisons to other Property Management products and more. Source: https://www.capterra.com/p/92228/AppFolio-Property-Manager --- # AppFolio Property Manager Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AppFolio Property Manager ## What is AppFolio Property Manager? Serving more than 5 million units across the United States, AppFolio modernizes businesses with one powerful platform. A user-friendly, cloud-based property management software, AppFolio gives you the clarity to focus on what matters most. With AppFolio, you’ll always have a finger on the pulse of your business with professional websites, built-in screenings, mobile inspections, and other time-saving features. ## What is AppFolio Property Manager used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Lease Management](https://www.capterra.com/lease-management-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) Recognitions Shortlist Overall rating Based on 1,890 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Pros & cons Effortless navigation and search Continuous user-driven enhancements Complex payment and accounting processes Delayed and limited phone support Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - HOA / 2026 - Property Management / 2026 - Real Estate Property Management / 2026 - Association Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## AppFolio Property Manager alternatives [4.2 (333)](https://www.capterra.com/p/164741/Yardi-Breeze/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/33832/Yardi-Voyager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.5 (2,226)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/92228/AppFolio-Property-Manager/alternatives/) ## FAQs about AppFolio Property Manager Overview ### What problems does AppFolio Property Manager solve? AppFolio Property Manager solves fragmented property operations by centralizing tenant, owner, vendor, maintenance, leasing, accounting, and communication workflows in one system. It reduces manual recordkeeping, missed work orders, scattered documents, and slow rent collection while improving real-time portfolio visibility. Property managers, leasing teams, accountants, landlords, and field staff benefit most. Answer based on 1030 reviews Overview ### Which roles and teams benefit most from AppFolio Property Manager? AppFolio Property Manager is most used by property managers, leasing teams, and office administrators who handle tenant communications, leasing, maintenance coordination, and daily portfolio tasks. Owners, presidents, and brokers use it for visibility into property performance, while accountants, bookkeepers, controllers, and CFOs rely on it for rent tracking, reporting, and financial oversight. Answer based on 1825 reviews Overview ### What company size and industries is AppFolio Property Manager built for? AppFolio Property Manager serves small property management businesses in real estate, with 95% of reviewers from small businesses and 76% from Real Estate. It is built for property managers, real estate investors, community associations, student housing operators, commercial property managers, and affordable housing providers, with 11% in Commercial Real Estate. Answer based on 1890 reviews Features and Usability ### What are the key features of AppFolio Property Manager? AppFolio Property Manager includes core features for tenant management, rent collection, lease management, accounting, and reporting. Differentiating capabilities include tenant and owner portals, online payments with automatic late fees, maintenance work orders, applicant screening, and document storage with communication tracking for leases, statements, and service requests. Answer based on 597 reviews Integrations ### Which third-party tools and platforms does AppFolio Property Manager integrate with? AppFolio Property Manager integrates with NAA Click & Release, Homebase, Conservice ESG, Lockbox LIMS, PMware, RentCheck, and Universal Background Screening. It also supports over 20 integrations, including AvidXchange, Breezeway, ButterflyMX, Knock CRM, LeadSimple, Procore, Property Meld, RemoteLock, and ShowMojo across leasing, operations, and accounting. Answer based on 66 reviews Getting Started and Support ### How easy is it to onboard and train a team on AppFolio Property Manager? AppFolio Property Manager is generally quick to onboard for most teams, with live online sessions, webinars, videos, in-person training, and documentation. Reviewers say nontechnical staff and new hires learn basics fast, while admins, accountants, and larger teams often need more time to master setup, accounting workflows, and the platform’s full feature set. Answer based on 262 reviews Getting Started and Support ### What customer support options does AppFolio Property Manager offer, and how do users rate the experience? AppFolio Property Manager offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and backed by clear self-service resources, but experiences vary: some report slower follow-up, difficulty reaching the right person quickly, and inconsistent handling of more complex accounting or urgent issues. Answer based on 529 reviews Security ### How does AppFolio Property Manager handle data security and access control? AppFolio Property Manager uses cloud storage with securely stored, time-stamped records, warning boxes, diagnostic flags, and duplicate or balance alerts to help protect data integrity. It also requires two-factor authentication for credit and background checks. Some reviewers say permissions are rigid or limited, portal authentication options are sparse, and frequent logouts can slow work. Answer based on 54 reviews ## Who uses AppFolio Property Manager? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 114 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 114 reviews Administrative 42% Administrative 42% Real Estate 19% Finance & Accounting 6% Entrepreneurs/ Owners 6% Others 28% Top industries Based on 114 reviews Real Estate 85% Commercial Real Estate 5% Construction 4% Accounting 4% Other 2% ## Pros and Cons Effortless navigation and search 96% positive reviews out of 134 Most reviewers find navigation straightforward, with intuitive search features making information and tasks easy to access. Complex payment and accounting processes 61% negative reviews out of 190 Some reviewers describe payments as confusing, with issues in refunds, reconciliations, and managing multiple accounts. Ajay P President, 1 employee. "Bill payments struggle to default to the correct bank account, and multiple accounts mess up the balance sheet's Cash section." Continuous user-driven enhancements 98% positive reviews out of 96 Most reviewers describe improvements as frequent, meaningful, and responsive to user feedback, streamlining daily operations. Delayed and limited phone support 69% negative reviews out of 122 Most reviewers indicate phone support is slow, hard to reach, and lacks immediate or scheduled assistance when needed. Ari W President, 1 employee. "Everything...Zero support, horrible interface, useless AI. If you want to talk to a human it'll take you about a week (if they even call at all) and you get a whole 15 minutes with them" Highly intuitive user interface 93% positive reviews out of 54 Most reviewers appreciate the user interface for being intuitive, easy to learn, and simple for all experience levels. Challenging security deposit handling 66% negative reviews out of 32 Some reviewers report security and access control processes, especially around deposits, are unintuitive and permissions too restrictive. Alison S Office Manager, 2 - 10 employees. "The company I worked for did not use the banking and accounting elements of the software to their full potential, due difficulties with the owners using Plaid via Appfolio to connect to their bank accounts, as well as privacy concerns with other owners who used the software as well." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting 4.0 (145) 68.28% of 145 reviewers that rated this feature as important or highly important This aspect helps you handle owner distributions, reconciliations, and reporting. Some reviewers find it comprehensive and easy to use, while others feel it can be complex or clunky, especially for experienced bookkeepers or when integrating with other accounting systems. Online Payments 4.2 (143) 64.34% of 143 reviewers that rated this feature as important or highly important AppFolio Property Manager offers convenient online payment options like ACH and credit cards. Reviewers appreciate the time savings and ease for tenants, but some dislike added transaction fees and occasional payment processing issues, which have led to frustration for both tenants and managers. Tenant Portal 4.3 (128) 64.06% of 128 reviewers that rated this feature as important or highly important With this capability, you and your tenants can manage payments, maintenance requests, documents, and communication online. Reviewers appreciate its user-friendly design, self-service options, and efficiency, though some mention occasional confusion with balance displays and document handling. Rent Tracking 4.4 (104) 77.88% of 104 reviewers that rated this feature as important or highly important It gives you a clear overview of rent payments, late fees, and tenant balances. Users think the automated tracking, reminders, and reporting save time and reduce manual errors, making it easier to manage collections and monitor payment status each month. Document Management 4.1 (72) 72.22% of 72 reviewers that rated this feature as important or highly important You can store, organize, and access leases, invoices, and other documents digitally. Reviewers appreciate the convenience and easy sharing with tenants and owners, though some feel document retrieval and internal management tools could be more robust. Financial Reporting 4.0 (82) 64.63% of 82 reviewers that rated this feature as important or highly important Generate reports to assess the financial performance of an organization AppFolio Property Manager 123 features Define levels of authorization for access to specific files or systems This aspect helps you handle owner distributions, reconciliations, and reporting. Some reviewers find it comprehensive and easy to use, while others feel it can be complex or clunky, especially for experienced bookkeepers or when integrating with other accounting systems. Track money owed to a company's creditors/suppliers Track outstanding invoices and the money owed from clients Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Take, upload, and/or edit photos in a system (i.e. rotate, add lines/shapes, captions, etc.) Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Researching and validating a person's criminal, educational, job or financial records Compare and match accounting/financial records with corresponding bank statements Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Private online space that lets businesses securely share documents and provide information access to clients Create and store comments and/or choose from pre-added comments in the system Specialty inspections for commercial buildings/properties and systems such as HVAC, electrical, roofing and building structure, etc. For commercial leases Add, view, and edit details for commercial, corporate, or hospitality properties that are available for sale or rent Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Accept and process credit card transactions Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Defines specific deal parameters to negotiate and secure deals You can store, organize, and access leases, invoices, and other documents digitally. Reviewers appreciate the convenience and easy sharing with tenants and owners, though some feel document retrieval and internal management tools could be more robust. Store and organize documents in a centralized system Track and collect membership dues Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Pre-made examples and templates for emails A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Monitor and record expenses such as purchases or charges incurred Automatically collect recurring fees or dues from members Create, save, and store files Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization For commercial properties such as office buildings, medical centers, malls, hotels, retail stores and other public buildings Used by retail investors and active traders/day traders Used by property managers Specialized for organizations who focus on residential projects Centralized accounting record which tracks all financial transactions Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events Automation of the violations inspection process of homeowners associations Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Captures invoice data and maintains comprehensive records for auditing and reporting purposes Allows the calculation of fees for late rent payments Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments Process of creating and establishing a new lease agreement between a property owner and a tenant or borrower Monitor the process of lease agreements Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Add, store and access information pertaining to members Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Access software remotely via mobile devices Access the system via a mobile application AppFolio Property Manager offers convenient online payment options like ACH and credit cards. Reviewers appreciate the time savings and ease for tenants, but some dislike added transaction fees and occasional payment processing issues, which have led to frustration for both tenants and managers. Portal for property owners to manage property listings, upload documents, track payments and generate reports Manage, optimize, and automate tasks related to parking operations Accept, record, and reconcile financial transactions Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Centralized database to track details of properties (including lease, tenant, and owner information) Add, view, and edit details of all properties managed by an agency that are available for sale or rent Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Automated process of charging customers at regular intervals for repeated access or use of a product or service Timed notification for any upcoming task, deadline, appointment, or activity Collect payments from tenants via online or offline mode, create recurring schedules and send reminders It gives you a clear overview of rent payments, late fees, and tenant balances. Users think the automated tracking, reminders, and reporting save time and reduce manual errors, making it easier to manage collections and monitor payment status each month. Create estimates for repairs to send to customers Summarize findings and add the information to the beginning or end of reports Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Inspection/examination of the condition of a residential property or home For residential leases For residential properties For retail leases Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Create, manage and track all task activities and progression Track and manage the scheduling of tasks Implementation of various strategies to manage tax obligations via planning and maintaining compliance Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Managing renters, rent payments, maintenance workflows & documents. With this capability, you and your tenants can manage payments, maintenance requests, documents, and communication online. Reviewers appreciate its user-friendly design, self-service options, and efficiency, though some mention occasional confusion with balance displays and document handling. Evaluate the criminal, financial, and employment history of tenants Handle activities like room booking, rent processing, lease agreement management, and client communication Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Keep track of vacant properties Track and monitor how vehicles are used Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Supports various video file formats Allow organizations to streamline the check-in process for visitors. SaaS, web-based, online deployment Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.3 (1,884) 4.3 Based on 1,884 reviews ## Pricing Value for money 4.3 (1475) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/92228/AppFolio-Property-Manager/pricing/) Value for money 4.3 (1,475) 4.3 Based on 1,475 reviews ## Integrations [ Procore](https://www.capterra.com/p/56250/Procore/)[ Homebase](https://www.capterra.com/p/153076/Homebase/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ AvidXchange](https://www.capterra.com/p/144102/AvidXchange/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[ Zego](https://www.capterra.com/p/230122/Zego/)[ Happy Property](https://www.capterra.com/p/145455/Inspector/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (1729) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (1,729) 4.3 Based on 1,729 reviews ## User reviews Overall rating 4.5 Based on 1,890 reviews Filter by rating 5(1263) 4(433) 3(115) 2(39) 1(40) Mentioned topic Sorted by most recent Mallory T. Chef Food & Beverages ### "Property management gold" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 My experience was great. There was no struggle with learning that system and I had such an easy time getting it to work Pros I worked for property management for a short period of time and had no experience, this was such an easy to use system I picked it up quickly. It is great because everything you need can be integrated, rent payments, work orders, user profiles and more. Cons I cannot think of any cons. I am hoping it got better with age instead of diminishing but it truly is a great system that anyone can learn. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Myles R. Clerk Human Resources ### "Apfolio Property Management for you" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 My overall experience with apfolio property manager would be a great one this app has made it easy for me and the other tenants to access our rent payments submit maintenance request and all apartment needs Pros What I like most about apfolio property manager would be how easy it is to view and make payments and check documents Cons What I like to leave about apfolio property management would be nothing no complaints I have no time I enjoy this app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LE Laila Edelyn Villanueva D. HROM Supervisor Real Estate ### "McIntire Kingstone - AppFolio Plus..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Overall, my experience with AppFolio has been positive, especially from an operations and administrative perspective. It helps maintain consistency in how information is managed across properties and teams, which is very important when handling a high volume of updates, records, and daily tasks. Appfolio makes it easier to monitor processes, reduce errors, and keep workflows structured. While there are still areas where automation and efficiency could be improved, it remains a reliable system that supports both operational productivity and team coordination. Pros I like it the most now is how easy it is to manage multiple tasks at the same time. Whether it’s reviewing tenants, updating property information, or checking statuses, everything is accessible and straightforward. It makes my daily work less stressful and more manageable. Cons I like the least is that some workflows/to-dos are not as streamlined as they could be. There are areas where automation could be improved to reduce manual work, especially when handling updates and tracking changes. I am manually assigning it to some users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Kate L. Bookkeeper Real Estate ### "Not Recommended" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2026 Challenging at best. This software is not as sophisticated as they claim. A lot of features were copied from older software products & do need improvement. Pros The only items I have truly valued over the prior software are the global search feature & the expiration date field for recurring JEs. Cons Support has been awful. The company was guaranteed a 2 hour response time if AppFolio Plus was purchased; the average response time is more like 2 days. Due to issues with the bank, the change was delayed in AppFolio & AF's response only made it worse. We needed their assistance with a bank change for 25 accounts & were given 3 different sets of instructions over a 3 week period. There are sometimes improvements that are helpful, but they usually take far too much time for the client to set up, especially for an understaffed company. Commercial real estate is not a priority to AppFolio, so I would not advise using it for commercial properties. Switched from [SKYLINE](https://www.capterra.com/p/56328/SKYLINE/) I did not make the switch. The owner of the company decided to make the switch to AppFolio. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA joseph a. member Real Estate ### "Worst customer service " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 3, 2026 Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use Pros The software is relatively user friendly. And fuctions decently for residential property manegement. Cons horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) appfolio was not so functional and charged extra for everything. bad customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jasmine H. Property Manager Public Relations and Communications ### "Appfolio- make the switch !!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2026 New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy. Pros Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes. Cons I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Cost and reliability. Appfolio is user friendly and the whole team can benefit from this change and the cost is feasible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Leah M. Executive Editor Newspapers ### "AI Chatbot Got to Go" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 January 7, 2026 It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason. Pros Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine. Cons The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV John V. Property Manager Real Estate ### "Affolio Has Horrible Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 29, 2025 Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone. Pros Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up. Cons Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Growth. But it turns out that Buildium is way better. Customer service is amazing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mike B. Manager Real Estate ### "Bad experience, be very careful, ask to try out the tech support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2025 We came over from Rent Manager, where the tech support was superior. We could reach a live person to answer our questions for a project we were working on, Appfolio herds you into a AI chat que, then you can request to online chat with a tech support person that usually refers you to an article or the academy, then if you need further assistance you can request a call, but that gets scheduled out 2-4 days...not kidding... so if you are working on a project don't expect to complete the task anytime soon. The tech support is about as fast as mailing letters to each other. Pros Tenant communication system, work order system is ok. Thats about it for the highlights. Wish there was more Cons The tech support is very, very poor. We are a small business, and this experience has been incredibly bad. The accounting system is clunky and needs constant work arounds Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) Looking for more app-based system with tenant communication Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) [Rentvine](https://www.capterra.com/p/10003137/Rentvine/) [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reasons for choosing AppFolio Property Manager Buildium and Appfolio seemed even, Appfolio gave us 1 year free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Angela B. Global Property Manager Real Estate ### "Detail and comprehensive software for serious property management business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 100% great response and the onboarding is super easy. Uploading previous data and communicating with tenant is the best! Pros I love the component of Property Management and Accounting together. For business utilize other softwares for accounting, AppFolio makes it so much easier. Also when you own or manage your own PM company this will be the best when having a big portfolio! Cons It is much more loaded that other softwares. So for those that are not to technologically driven this will take longer to dominate Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) We needed a more detail accounting system Alternatives considered [Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/) Reasons for choosing AppFolio Property Manager price and value was the 2 things that made tremendous sense Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/92228/AppFolio-Property-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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